PWS - Massage Therapist - 5 May.pdf

Performance Work Statement for

Massage Therapy

Objective. Acquire massage therapy services for 48th Rescue Squadron (RQS) pararescue operators and support personnel. All services will be rendered within the 48 RQS Human Performance Optimization (HPO) rehabilitation areas at Davis-Monthan AFB, AZ. Massage therapy is an essential service to assist the Sports Medicine team with the recovery, maintenance and high performance of the operators/pararescue Guardian Angel (GA) units. As such, it is pertinent to have a skilled/qualified massage therapist to provide such therapy.

1.0. Description of Services. Massage Therapist (MT) shall possess and maintain an active, current, and unrestricted license or certification from the U.S. jurisdiction where the service is to be provided. MTs shall provide prevention, maintenance and performance of musculoskeletal conditions in the pararescue GA squadron. As such, the contractor shall evaluate and provide massage therapy to 48 RQS members as part of a prevention, maintenance and performance programs as directed by the 48 RQS HPO sports medicine staff. Such massage therapy as part of an overall program, focusing improving soft tissue quality and human performance.

1.1. Contractor Tasks

1.1.2. Provide services once per week for 5 hour shifts.

1.1.3. Coordinate scheduling expectations with HPO sports medicine staff.

1.1.4. Mandatory to see a minimal of 5 members per shift.

1.1.5. Each individual session length will minimally be 30 min increments unless otherwise directed by 48 RQS HPO sports medicine staff.

1.1.6. No later than 20th of each month, provide HPO with any conflicts to the predetermined schedule to coordinate alternate times. This will allow proper scheduling of MT services.

1.1.7. Maintain an excel spreadsheet documenting hours worked within the 48th RQS, and provide that excel spreadsheet to HPO leadership on the last week of each month. This spreadsheet will also keep a running total of hours provided.

1.1.8. Provide initial evaluations. Evaluate and provide massage therapy for all assigned members of 48 RQS. Follow-up appointments will be based on 48 RQS HPO sports medicine team direction.

1.1.9. Advise assigned 48 RQS sports medicine Point of Contact (POC) on matters related to injury prevention, identified limitations and other therapeutic recommendations.

1.1.10. Advise 48 RQS HPO POC of administrative matters, purchasing of supplies and equipment, and supplemental fiscal requests related to interventions and professional services provided.

1.1.11. Conduct equipment, product, and literature reviews to ensure that the 48 RQS HPO team continues to improve as our understanding of injury prevention, maintenance, and rehabilitation, evolves.

1.1.12. Communicate with the 48 RQS POC when a member has a medical condition or injury requiring medical care.

1.1.13. Refer 48 RQS personnel with a new duty-limiting condition to the 48 RQS POC who will determine management and referrals.

1.1.14. Ensure safe and effective operation of equipment and contribute to a safe working environment.

1.1.15. Follow standard Occupational Safety and Health Administration (OSHA)/Defense Health Agency(DHA) requirements for a sanitary working environment.

1.1.16. This contract does not include responsibility for provision of care or electronic medical record documentation.

2.0. Qualifications

2.1. Graduated from a MT certification program. The MT will maintain a license or certification from the state of Arizona in which the service is to be provided.

2.2. Experience working with professional and/or collegiate athletes, or equivalent. A minimum of two (2) years’ experience is desired.

2.3. Possess oral and written communication skills in order to meaningfully interact with peers, outside agencies, vendors, providers, and Military Health System (MHS) stakeholders to exchange information, provide briefings and presentations, participate in research, and develop metrics to demonstrate or advance effective and efficient 48 RQS prevention, maintenance and rehabilitation.

2.4. Skill in effective team dynamics in order to facilitate the exchange of information/education, enhance goal achievement, and identify change in system or policy at any level.

2.5. Knowledge of local, state, and federal laws and regulations, professional code of ethics, Air Force guidance, Department of Defense (DoD) guidance, and practice standards in order to ensure adherence within legal and professional parameters.

2.6. Skill in use of research tools in order to critically evaluate existing practices, opportunities, and outcomes.

2.7. Possess current certification in basic Cardiopulmonary Resuscitation (CPR) to include Automated External Defibrillator (AED) training.

2.8. Mandatory knowledge within: Sports massage, deep tissue, and therapeutic massage.

2.9. Desired Experience/Knowledge/Qualifications. Board Certification in Therapeutic Massage and Bodywork (BCTMB), Rolfing, Active Release, Trigger Point, Fascial manipulation, and Reiki.

3.0. Services Summary

Performance Objectives PWS Paragraph Performance Threshold

Service Administrator

1. Services rendered 1.3, 1.4, 1.5, 1.6 100%

2. Proper reporting on time – hours worked 1.3, 1.4, 1.5, 1.6 100%

4.0. General Information

4.1. Continuation of Essential Contractor Services. The Government has determined that the services in PWS paragraphs 1.0 through 1.15, inclusive, have been determined to be non-mission essential, in accordance with the Defense Federal Acquisition Regulation Supplement (DFARS), Subpart 237.76, Continuation of Essential Contractor Services. The contractor providing essential services shall be prepared to continue providing such services, in accordance with the terms and conditions of their contract, during periods of crisis, as determined by Government personnel.

4.1.1. Essential Contractor/Liaison Services Plan. In accordance with DFARS 252.237-7024 provision, Notice of Continuation of Essential Contractor Services, offers shall provide with their offer a written plan describing how it will continue to perform the essential contractor/liaison services listed in the PWS. The required contents of the mission essential plan can be found in the DFARS 252.237-7024 provision.

4.1.2. Contractor Mission Essential Employee Identification. Upon contract award, the contractor shall provide the name, address, and telephone number of a point of contact for purposes of continuation of essential DoD contractor services during crisis. The contractor shall also provide the names of contractor employees having military mobilization recall commitments, and have adequate plans for replacing those employees in the event of mobilization, in accordance with DoDD 1200.7., Screening the Ready Reserve, and DoDD 1352.1, Management of Regular Reserve Retired Military Members, which the contractor shall provide with their offer.

4.3. Contractor Travel. The contractor will not be required to travel outside of regular duty location throughout the period of this contract..

4.4. Data. The Government has unlimited rights to all deliverables of this contract to include intellectual property rights.

4.5. Government Training. The contractor shall provide fully qualified site personnel.

Government training will be provided to the contractor when the training is unique and available only to Government personnel. The Government will provide workplace orientation, mission/system familiarization, and standard operational procedures training to the contractor at the place of performance.

4.6. Place of Performance. The contractor shall primarily perform services in the 48 RQS facilities, on DMAFB.

4.7. Duty Hours. The contractor will provide massage therapy on average of once per week from 1000-1500. Massage therapy services shall be conducted approximately once per week, with the contractor providing services for approximately 5 hours per week.

4.7.1. After Hours Support. After hours, support will not be required.

4.7.2. Programmed Absences. The contractor’s Contract Manager shall notify the COR at least two weeks in advance for employee programmed absences. The Contract Manager shall also notify the COR when contractor employees will be absent for appointments, prior to the appointment dates. Contractor employee absences do not relieve the contractor’s responsibility for providing all contract services.

4.7.3. Medical and Emergency Absences. In the event a contractor employee cannot perform services due to medical reasons or an emergency, the contractor’s Contract Manager shall notify the COR, within three hours of contractor employee start time. The Contract Manager will provide an estimated return date for the contractor employee.

4.7.4. Federal Holidays. The Federal Government observes the following holidays. (Note: If the holiday falls on a Saturday then the holiday will be observed as recognized by the Federal Government). The contractor shall not normally be required to provide routine services on holidays, or the actual day set aside for observation.

New Year’s Day Labor Day Martin Luther King’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

4.8. Contractor Employee Appearance. Contractor employees shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire befitting the work environment, and have complied with socially acceptable standards of personal hygiene. While performing services, contractor employees shall be neat and clean (free of visible dirt and stains), well-groomed and appropriately dressed. The contractor employee's clothing shall fit correctly to provide a professional, modest appearance, in keeping with normally accepted commercial standards of dress for the work being performed.

4.9. Communication. Contractor employees shall maintain open, professional, and respectful communication with Government personnel (military and civilian) and other contractor employees.

Complaints will be submitted in writing to the Contracting Officer for action. Valid complaints will be considered a performance failure. The contractor shall resolve all substantiated complaints immediately upon notification of the complaint. Contractor employees are required to identify themselves as a contractor at all times while on the job, (e.g. in the workplace, when attending meetings, when answering Government telephones, in e-mails, or when making phone calls on behalf of the Government).

4.10. Fire Prevention and Safety. Contractor employees shall comply with DMAFB Fire Protection Program, Air Force Occupational Safety & Health (OSHA), Air Force Occupational Safety, and the Fire Prevention and Health Program. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor, and the government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such responsibilities.

4.10.1. Smoking in Air Force Facilities. Contractor employees are advised that the Air Force has placed restrictions on the smoking of tobacco products in Air Force facilities. AFI 40-102, Tobacco Use in the Air Force, outlines the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

4.11. Security Requirements

4.11.1. Industrial Security. Contractor personnel will have privileged access to Government systems must meet DoD 8570.01-M, Information Assurance Workforce Improvement Program, and Department of Defense Manual (DODM) 5200.02, Procedures for the DoD Personnel Security Program (PSP), Air Force Manual (AFMAN) 65-1405, Air Force Personnel Security Program, table 2 (T3) security clearance levels. A DD Form 254, Department of Defense Contract Security Classification Specification, is required. The Contract Security Classification Specification (DD Form 254) will encompass all security requirements. All contractors shall also comply with Operations Security (OPSEC) requirements as set forth in DoD Directive 5205.02E, DoD Operations Security (OPSEC) Program and Air Force Instruction (AFI) 10-701, Operations Security. Application and cost for the appropriate Personnel Security Investigation (PSI) is the contractor’s responsibility. If the contractor is notified by any Government official having security cognizance over the contract that an employee’s security clearance has been revoked or suspended, the contractor must notify the Contracting Officer the same day the contractor receives the notice and all access revoked.

4.11.1.1. Personnel Clearances. All contractor personnel assigned to this contract must possess and maintain a minimum US Government issued Secret security clearance at contract start. All contractor employees under this contract must be U.S. citizens. The contractor may be required to provide employee background information to comply with contract clearance requirements including issuance of Common Access Cards (CACs) and building access badges.

4.11.1.2. Clearance Revocation/Suspension. If the contractor is notified by any Government official having security cognizance over the contract that an employee’s Security Clearance has been revoked or suspended, the contractor shall notify the Contracting Officer the same day the contractor receives the notice.

4.11.2. Uses and Safeguarding of Information. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

4.11.3. Listing of Employees. The contractor shall maintain a current listing of employees performing services on DMAFB. The list shall include employee's name, social security number, driver’s license number and state of issue, date of birth, and country of citizenship. The contractor shall submit the list to the Contracting Officer, prior to the contract start date, and submit an updated list when an employee's status or information changes, within 5 working days of the change. The name of any contractor employee that is terminated during the period of the contract must be reported to the Contracting Officer in writing within one workday of the employee’s termination.

4.11.4. Security Training. All contractor employees shall receive initial and recurring security education training from the Government sponsoring agency’s security manager. Training must be conducted in accordance with DoD 5200.01 V1-V4, Information Security Program, and AFI 31- 1404, Air Force Information Security Program. Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

4.11.4.1. Antiterrorism Awareness Training. Level I – Antiterrorism (AT) Awareness Training is available to all contractor employees. Non-Common Access Card (CAC) holders can accomplish Level 1 - AT Awareness Training at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

Additionally, contractor employees may contact the Government sponsoring agency’s Unit Antiterrorism Representative (UATR) to request Antiterrorism Awareness Training material.

4.11.5. Reporting Requirements. Contractor personnel shall immediately report to an appropriate Government authority any information or circumstances of which they are aware may pose a threat to the security of Department of Defense personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor personnel are required to review suspicious activity reporting procedures. Contact the Government sponsoring agency’s Unit Antiterrorism Representative (UATR) to request Suspicious Activity Reporting training material. Contact the Base Defense Operation Center (BDOC) to report actual suspicious activity at 520- 228-3200.

4.11.6. Incident Notification. Contractor personnel with access to a Government computer shall update their Automatic Target Hand-Off Correlator (AtHoc) profile with current contact information to ensure receipt of incident notifications. Contractor personnel without computer access should be alert for notifications from the base public address system (i.e. Giant Voice).

Additional notifications can be received via the Davis Monthan AFB Facebook Page. In the event of an incident, contractor personnel should adhere to the guidance provided in the Antiterrorism Awareness Training.

4.11.7. Pass and Identification Items. The contractor shall ensure that all necessary pass and identification items required for contract performance are obtained for contractor employees and non-Government owned vehicles.

4.11.8. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from contractor employees that depart for any reason before the contract expires (e.g. terminated for cause, retirement, etc.) and turn them in to the issuing office. Once contractor employees are no longer employed, the contractor office shall notify the issuing office of the termination immediately.

4.11.9. Traffic Laws. Contractor employees shall comply with all base traffic regulations.

Contractor employees are subject to random vehicle speed control checks. Contractor personnel cited for speeding on the installation may suffer loss of base driving privileges, debarment from the base, or other administrative action. The use of seat belts is mandatory for all vehicle occupants.

The use of cell phones is prohibited while driving on base, unless the phone is a hands-free cell phone.

4.11.10. Random Personnel and Vehicle Searches. Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base, and may result in loss of base driving privileges, debarment from the base, or other administrative action.

4.11.11. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor owned vehicle or privately owned vehicle while on Davis-Monthan AFB.

4.11.12. For Official Use Only (FOUO). The contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.11.13. Physical Security. Contractor employees shall safeguard all Government property and controlled forms provided for contractor use. At the end of each work period, the contractor shall secure all Government facilities, equipment, and materials. The contractor shall establish and implement methods of ensuring all Government lock combinations, are not lost, misplaced, or used by unauthorized persons. The contractor shall prohibit the use of lock combinations, issued by the Government, by any persons other than the contractor’s employees. The contractor shall also prohibit and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.11.14. Contractor Personnel Travel on the Installation. All contractor personnel will limit their travel on the installation only to specific areas required for performance of services, specified break and meal areas, or travel directly to and from these locations.

4.11.15. Controlled/Restricted Areas. The contractor shall adhere to/implement local base procedures for entry to AF controlled/restricted areas where Contractor personnel work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agency’s Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a favorably completed National Agency Check plus written Inquires (NACI) investigation before receiving a Restricted Area Badge. Interim access can be granted in accordance with AFI 31-501, Personnel Security Program Management.

4.11.16. Key Control. The contractor shall establish and implement methods of making sure all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government. The contractor shall immediately report to the COR or Contracting Officer any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the contractor.

4.11.16.1. The contractor shall prohibit the use of keys and/or cipher lock combinations, issued by DMAFB, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.11.16.2. The contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the COR. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

4.11.17. Privacy Act. The Contractor shall ensure that its employees fully understand and comply with Title 5 of US Code, Section 552.a and DoD 5400.7-R, DoD Freedom of Information Act Program. These procedures must be followed to identify and safeguard reports and data accordingly. The contractor will ensure that Contractor employees are briefed annually on properly identifying and handling Privacy Act data/information.

4.11.18. Protection of Personally Identifiable Information. Personally Identifiable Information (PII) refers to information that can be used to distinguish or trace an individual’s identity either alone or when combined with other information that is linked or linkable to a specific individual.

PII may range from common data elements such as names, addresses, dates of birth, and places of employment, to identity documents, Social Security numbers (SSN) or other government- issued identity, precise location information, medical history, and biometrics. The contractor shall protect all PII encountered in the performance of services in accordance with Department of Defense Directive 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R, Department of Defense Privacy Program. If a PII breach results from the contractor's violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who's PII has been compromised.

5.0. Government Provided Items and Services

5.1. Office Space, Supplies, and Equipment. The Government will provide workspace for the contractor during their shift. The designated area will be within the HPO rehabilitation clinic at the 48th RQS or other location within the squadron as deemed appropriate by the HPO flight commander.

5.2. Contractor Information Access. The Government will provide access to relevant Government organizations, information and documentation, manuals, texts, briefs, and associated materials as required and available. All materials will remain the property of the Government and will be returned to the 48 RQS POC upon request or at the end of the contract period of performance.

5.3. Government E-Mail Access. No email address will be provided to the contractor

5.4. Telephone Services. The Government will provide the use of telephones for the transmission of official Government information only; including local, CONUS-wide and overseas calls through standard Government assets via Digital Switching Network (DSN) and access to FTS- 2000 for official use only. The contractor shall not use Government telephones to transact personal business. The Government is not responsible for charges for collect calls accepted by contractor employees. The use of Government phones by the contractor constitutes consent to monitoring.

5.5. Emergency Services. The Government will provide security forces services (call (520) 228- 4444 for emergencies only), and fire protection services (call (520) 228-3333). There is no emergency room on DMAFB, therefore contractor personnel shall call (520) 228-3333 for medical emergencies.

5.6. Recycling Program. The Government will provide recycling services and the contractor is required to participate in the base-recycling program.