PWS IDS.pdf

Attachment #1 Solicitation FA4600-21-Q-0030

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Attachment #1

PERFORMANCE WORK STATEMENT (PWS)

for

INTRUSION DETECTION SYSTEM (IDS)

Offutt AFB, Nebraska

1 Oct 2021

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TABLE OF CONTENTS

TITLE:

1. DESCRIPTION OF SERVICES / GENERAL INFORMATION

1.1. GENERAL INFORMATION

1.2. TECHNICAL REQUIREMENTS

1.3. INSTALLATION REQUIREMENTS

1.4. ROUTINE SERVICE CALLS

1.5. EMERGENCY SERVICES

1.6. PREVENTIVE MAINTENANCE

1.7. PERFORM MAJOR INSPECTIONS

1.8. SERVICE LIMITATIONS

1.9. ADDITIONAL REQUIREMENTS

1.10. FUTURE GROWTH INFORMATION

1.11. MISCELLANEOUS INFORMATION

1.12. FALSE AND NUISANCE ALARMS

2. SERVICES DELIVERY SUMMARY

2.1. SERVICES DELIVERY SUMMARY

2.2. QUALITY CONTROL

2.3. QUALITY ASSURANCE

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

4. APPENDICES

4.1. APPENDICES A. – APPLICABLE REFERENCE

4.2. APPENDICES B. – LIST OF ACRONYMS AND DEFINITIONS

4.3. APPENDICES C. – GOVERNMENT EQUIPMENT INVENTORY

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1. DESCRIPTION OF SERVICES / GENERAL INFORMATION

1.1. GENERAL INFORMATION. This Performance Work Statement (PWS) defines the efforts required for the installation, testing, maintenance, and replacement of the General Electric (GE) MASterMind security system sensors, all automated access control (ACS)/biometric systems, badge managing/issuing stations, network components, closed circuit television (CCTV) cameras, to include the CCTV recording system, immediate visual assessment (IVA) cameras, to include recording system, on Offutt Air Force Base (AFB), Nebraska. Successful implementation of this project is essential to providing Offutt AFB with a maintenance program to maintain a reliable and accurate Intrusion Detection System (IDS) and CCTV capable of maximizing the protection of our national security resources.

1.1.1. EMPLOYEES. The Contractor shall provide all personnel, equipment, tools, materials, management, training, installation, operations, supervision, logistics support, and other items as defined in this PWS. The Contractor will have a minimum of three (3) years’ experience installing and maintaining GE MASterMind based IDS systems. The Contractor technical personnel will be certified to install and maintain the GE MASterMind system. Contractor technical personnel must also have experience installing and maintaining IVA/CCTV camera components prior to contract award. Contractor shall provide employees qualified to perform electrical and electronic troubleshooting, repair, testing, diagnostics, and proprietary programming of GE MASterMind based annunciator.

1.1.2. Contractor shall provide both preventive and corrective maintenance on sensors, ACS/biometric systems, IVA and CCTV cameras. These systems consist of all equipment and components necessary for the proper operation of access control, intrusion detection, IVA/ CCTV systems, including IVA/CCTV recording. The Contractor shall provide a 24-hour service call phone number for 55th Security Forces Squadron (SFS) Emergency Communication Center (ECC) personnel and the COR to contact for maintenance requests.

1.1.3. The IDS contract is for the maintenance of Government owned equipment as well as modifications to existing equipment and installation of new equipment. The Contractor must meet the standards of Air Force Instruction (AFI) 31-101, Intelligence Community Directive (ICD) 705, Air Force Life Cycle Management Center (AFLCMC) Standardized Electronic Security Equipment (ESE) 0001 Siting and Design Requirements for Permanent Installations. Specific tasks cannot be defined and evaluated individually for this service. Acceptable performance is defined as consistent operation that meets the criteria of AFI 31-101, ICD 705, and ESE Master Installation and Acceptance Test and Turnover Plan (ESE-TP-023).

1.1.4. This contract shall encompass interior and exterior IDS, CCTV systems for surveillance and IVA system for assessment of alarm conditions, automated ACS (to include the biometrics system), Data Transmission Media (DTM), MetaLight, and alarm reporting systems for monitoring, control, and display of sensor alarm messages.

1.1.5. The Contractor is to provide sufficient technicians to perform maintenance/services on the IDS and its supported systems. Redundancy in this area is required.

1.2. TECHNICAL REQUIREMENTS.

1.2.1. All components and workmanship of the system are to conform to the requirements of applicable publications and specification standards of this PWS. For Protection Level (PL) 1-4 areas/facilities/assets, interior/exterior sensors, IVA cameras and video servers must be sourced from the approved equipment listing unless connectivity and compatibility issues prevent integration to the monitoring station —the approved list can be found under AFLCMC Non-Nuclear IDS Configuration Management Database (CMD). Exception: Do not replace IDS (systems or components) that have already been purchased or installed only to meet this requirement. Upgrade components when they deteriorate or as required to meet operational needs. Interior sensors located within a Sensitive Compartmented Information Facilities (SCIF) must be sourced from the CMD; all other IDS related components (e.g. badge manager/issuing station) must meet Defense Intelligence Agency (DIA) approval as conveyed by the owning Special Security Representative.

1.2.3. Detection requirements are defined in AFI 31-101, Chapter 9. All installed intrusion detection equipment (IDE) shall meet siting/testing requirements of ESE-SIT-0001, ESE-TP-0023, Chapter 9/AFI 31-101, and ICD 705.

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1.2.4. All details of workmanship shall be in accordance with the highest standards and best practices for electrical and electronic maintenance and installation, cable management, and all work shall conform to the latest edition of the National Electric Code.

1.2.5. Contractor personnel must attain current certification(s) for all personnel who will perform both preventive and corrective maintenance on all existing equipment in accordance with (IAW) AFI 31-101/Chapter 9.

1.2.6. Maintain all certifications necessary to stay current in accordance with standards set by the IDS security system.

1.3. INSTALLATION REQUIREMENTS.

1.3.1. PROVIDE COST ESTIMATES AND INSTALLATION OF UPGRADES. At times during the course of the contract, the Contractor shall be asked to provide cost estimates (i.e. new projects, installations, upgrades and additional work) for equipment and installation of equipment in current and new facilities. These cost estimates will be accomplished within five (5) business days of the request, at no expense to the Government or the requesting agency. The Contractor is to submit a cost estimate on the Local Form (Attachment 7) to the Contracting Office (i.e.

the Contracting Officer (CO) and the Contracting Administrator (CA)) via e-mail. All cost estimates shall include a complete schedule for materials, devices, and equipment, which the Contractor proposes to incorporate in the work, to include breakdowns for labor (hours, rate, and labor categories/disciplines) and parts and model numbers for GSA and non-GSA (open market) items. This list shall include catalog numbers, diagrams, drawings, reports, and other descriptive data. This estimate shall be written in plain language describing in detail the work to be accomplished, as well as addressing the warranty and additional cost after warranty period in the proposal. All items will be submitted on the local form (Attachment 7). No other action past submission is to be accomplished on the part of the Contractor until a bilateral modification to the contract can be accomplished.

1.3.2. INSTALLATION. For new installations the Contractor must efficiently plan how they will professionally install and provide the level of performance required by the applicable publications (Appendices 5.1.) and the Statement of Work (SOW). The SOW that the Government provides is just a starting point—equipment listed might change based on the site survey. There shall be a site survey meeting to establish IDE requirements. 55th Security Forces Squadron (as needed), 55th Communications Squadron (55 CS) (as needed), 55th Civil Engineering Squadron (55 CES) (as needed), the owner/user, the Contracting Officer Representative (COR), and the Contractor will attend a site survey of the proposed work-site. The Contractor shall provide the proposal within five (5) business days of the site survey. The 55 SFS COR (as needed), the owner/user Security Certifier (as needed), and the Contractor shall determine placement and type of IDE to be used. No other action past submission is to be accomplished on the part of the Contractor until such time that a bilateral modification to the contract can be accomplished.

1.3.2.1. COORDINATION WITH OTHER CONTRACTORS: The Government may undertake or award other contracts for additional work unrelated to services performed on this PWS. The Contractor shall cooperate with the other Contractors and Government employees and adapt scheduling and performing the work under this contract to accommodate the additional work, heeding any direction that may be provided by the Contracting Officer. The Contractor shall not commit or permit any act that will interfere with the performance of work by any other Contractor or by Government employees.

1.3.3. REPAIR OF EXISTING WORK. Any work or repair shall conform with applicable publications to this PWS (Appendices 5.1.). Any damages to the building caused by the Contractor in conjunction with work being performed on this PWS shall be repaired/refinished by the Contractor at no additional cost to the Government.

Conduit and fittings will not be exposed on finished walls and ceilings unless approved by the COR. Where asbestos is suspected, the Contractor shall contact the 55th CE (Civil Engineering) and the COR with their concerns.

1.3.4. WARRANTY

1.3.4.1. IDS. The IDS equipment/parts and installation under section 1.3.2. of this PWS are to be warranted for the maximum period of manufacturer’s warranty allowed by Commercial standards; from the date of acceptance by beneficial use or final acceptance, whichever is earlier. The warranty period shall be noted on the Local Form

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(Attachment 7) for all new installs. The warranty will be against defective materials, design, and workmanship.

The installed IDS must meet the specification standards of this PWS. Upon receipt of notice from the Government or failure of any part of the warranted system during the warranty period, new replacement parts are to be furnished and installed promptly by the Contractor at no additional cost to the Government. Response times to accomplish item(s) under warranty shall comply with sections 1.4. and 1.5. depending on the type of failure.

1.3.4.1.1. Final Acceptance. Final Acceptance will begin when the customer, COR, and Contractor determine that the involved area/equipment is usable.

1.3.4.2. The Contractor will keep current and provide a detailed inventory listing of equipment on a quarterly basis.

The listing should be provided as follows and within ten (10) calendar days of the new quarter.

1.3.4.2.1. Contractor shall provide listing: sorted by unit/organization, location, and drop number, as well as with total number of pieces of equipment (e.g. door/motion sensors, cameras, etc.) for each drop number.

1.3.4.2.2. Contractor listing shall provide date of warranty expiration on all newly installed equipment.

1.4. ROUTINE SERVICE CALLS.

1.4.1. The Contractor will be responsible for responding to unscheduled maintenance service calls submitted by the ECC/COR; routine service calls are typically submitted Monday through Friday, 0730 – 1630 hrs. (excluding Federal Holidays). Contractor shall provide all tools, diagnostic equipment; and any other equipment required for the performance of work. Contractor personnel shall respond within four (4) hours of service request, or next duty day, when any component of ACS, CCTV, or badge manager/issuing station fails. Failed components shall be repaired to full capability as soon as possible unless the awaiting parts (notify the COR in this instance). The Contractor will function-test the device/equipment repaired/replaced to validate proper operation with the customer and SFS/Government representative present. If the device/equipment has been placed back in service, the Contractor will request the work order be closed with the COR. An average estimated workload for the last year was 700 service calls.

1.4.1.1. All routine maintenance (failure of ACS/biometric systems, IVA/CCTV cameras that DO NOT require SFS guard posting or a failure that DOES NOT allow an intruder access to resources without being detected constitutes a routine situation), adjustments, or repairs of the IDS shall include deficiencies from inspection results and work requests submitted by the user. This maintenance is performed during normal duty hours; Monday through Friday, 0730 –1630.

1.4.1.2. In the event of a failure of the ACS system (Picture Perfect, Morphotrak, and/or SMI systems), the Contractor will conduct a complete test and review of the system to ensure it’s performing as required.

Para Type of Service Required Time Lines Contractor notified by: Other Information

1.4.1. Service Calls – Routine Respond within four (4) hours (or next business day) ECC or COR Restore capability as soon as possible unless awaiting parts;

notify COR in this instance.

1.5. EMERGENCY SERVICE CALLS.

1.5.1. The Contractor shall be on call seven (7) days a week, twenty four (24) hours a day, to include Government holidays. The Contractor shall provide contact information for these emergency services to the ECC/COR.

1.5.2. Calls shall be initiated by a SFS representative of the ECC, the COR, or other authorized person(s) designated by the COR. Calls shall be made when the IDS is experiencing a catastrophic failure, major malfunction or is not functioning properly, and requires guard (personnel) posting and/or physical security checks, or would allow an intruder access to resources without being detected.

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1.5.2.1. (ME) Priority 1: Catastrophic failures are defined when the entire IDS system or a major portion fails (e.g.

failure of the annunciation and display subsystem leaving no operational annunciator, or failure of the server eliminating communication between the annunciator and all alarm points).

1.5.2.2. (ME) Priority 1: Major Malfunctions exist when the possibility of an intruder penetrating an area boundary or accessing a resource without passing through a line of detection or a detection capability, or by the failure of an annunciator when an alternate exists and is still operating.

1.5.2.3. For areas containing PL-1 and PL-2 resources, the Contractor shall respond within one hour for catastrophic failures and major malfunctions. Catastrophic failures and major malfunctions must be repaired to at least a partial failure within 24 hours.

1.5.2.4. (ME) Priority 1 maintenance response requires the Contractor to respond and be on-site within one (1) hour after notification of a catastrophic failure or major malfunction. These two categories must be repaired to at least a partial failure within 24 hrs.

1.5.2.5. (ME) Priority 2: Partial failures are any other system degradation, which does not leave any protected asset without at least one detection capability. The Contractor shall respond within four (4) hours of notification by the ECC/COR for partial failures. This response time applies to individual system failures, alarm equipment, card access/biometric equipment, support equipment, video equipment, and component degrading security of all protection level/restricted areas, SCIFs, resource protection controlled areas.

1.5.2.6. The Contractor shall check with the ECC to ensure no other emergency actions are pending before departing the site.

1.5.5.7. When it is determined by the service representative that the problem is not with their equipment but instead is a result of a failure by a different contractor or Government organization, the service representative will let the ECC and/or COR know so they can contact the appropriate contractor/organization at that time, rather than waiting until the next duty day.

Para Type of Service Required Time Lines Contractor notified by: Other Information

1.5.2.4. Service Calls – Priority 1 Respond w/in 1 hr.; repair to partial w/in 24 hrs. ECC or COR Areas containing PL 1 or 2 assets shall be repaired to at least a partial failure within 24 hrs.

1.5.2.5. Service Calls – Priority 2 Respond w/in 4 hrs. ECC or COR 30 min. notification to SFS if shutting down or activating alarms;

Provide report to COR within 2 business days.

1.5.3. MAINTENANCE AND REPAIR SERVICES.

1.5.3.1. The Contractor shall prepare and provide a detailed report to the COR within two (2) business days for Priority 1 and 2 maintenance services. This report shall indicate the nature of the malfunction(s), response time, correction(s) made, and the number of occurrences for the system. If any additional work is required once initial work was conducted, a follow up report is required (submitted via e-mail).

1.5.3.2. When repairs or emergency maintenance will shut down the system or activate alarms, the Contractor shall coordinate with the ECC/COR a minimum of 30 minutes prior to beginning any work.

1.5.3.2.1. (ME) The Contractor will review the alarm queue immediately after any IDS major malfunctions, catastrophic/partial failures to ensure all alarm points are functioning as required.

1.5.4. After any routine maintenance, adjustment, or repairs are done, the IDS shall operate as demonstrated by the initial performance verification test and manufacturer’s recommendations. The Contractor will perform function test on the device/equipment repaired/replaced to validate proper operation with the customer and SFS/Government representative present.

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1.5.6. New and/or repaired parts from the original equipment manufacturers shall be used in system repairs.

Compatible parts that are equivalent in form fit and function may be substituted when an original equipment item is discontinued by the equipment manufacturer.

1.5.7. The Contractor is responsible for all troubleshooting, maintenance and the replacement of MetaLight chassis, MetaLight end units, fiber hubs, fiber media converters, patch cables from the MetaLight end unit or media convertor to the alarm, and any other Contractor installed device connected to the IDS network. Once the Contractor determines the problem is not with the equipment or Contractor installed premise cabling, the Government will troubleshoot the outside plant communications cabling.

1.5.8. The installation and maintenance of all premise fiber and copper cable connecting IDS equipment from building communications demarcation point will be the responsibility of the Contractor. Contractor installed premise cabling must meet or exceed current ANSI/NECA/BICSI standards for Installing Commercial Building Telecommunications Cabling. All new IDS premises cabling installed must have a pink in color jacket, labeled on both ends and at regular intervals (determined at site survey) and at points of exposure (including terminations and junction box access points) throughout its length with its IDS identification number, communications room termination location and IDS alarm location. Once IDS services are no longer required by customer, the IDS Contractor must remove all unused premise cabling and notify 55 CS by opening up work order to remove all cross-connect fields. 55 CS will be responsible for existing Government owned outside plant copper and fiber connections from building communications demarcation point to Government owned communications distribution or interconnect facility external to the building. For any 55 CS installation or troubleshooting, a work order must be opened by calling 55 CS Focal Point @ 402-294-2666 (CS will advise if an Enterprise IT-as-a-Service work ticket is required).

1.5.9. The Contractor is to ensure all clocks supporting the IDS and access control/biometrics systems are synched or complete synchronization as required to ensure the same time to the maximum extent possible. This is to be accomplished monthly.

1.5.10. The Contractor shall perform IDS system database backups at regular intervals not to exceed every 14 days, and shall perform a system database backup whenever the system configuration is changed to add or delete a facility, alarm panel, camera etc. This database backup will be stored on Offutt AFB in a location mutually acceptable and accessible to the COR and Contractor for use in system restoral if required. The database backup will be secured in a GSA approved safe (Government furnished equipment (GFE)), access will be limited to the Contractor and COR, and will not leave Offutt AFB without COR approval.

1.6. PREVENTIVE MAINTENANCE.

1.6.1. Within 30 days of contract start date, the Contractor shall develop and submit to the COR a proposed schedule of preventive maintenance activities in Microsoft Excel or Microsoft Word. Upon Government acceptance of the preventive maintenance schedule, the Contractor shall maintain and provide monthly updates to the COR.

The Contractor shall perform all work in accordance with the manufacturer’s recommended maintenance schedules.

The preventive maintenance program shall be designed to ensure coverage of all alarmed areas, and identify potential deficiencies prior to them becoming system failures. Contractor technical personnel shall inspect and perform operational tests on all alarm system components to include sensors, keypads, ACS/biometric systems, and IVA/CCTV cameras on an annual basis or intervals suggested by the manufacturer. Inspection results shall be provided to the COR within two (2) duty days following the inspection.

1.6.2. Maintenance reports/records will be maintained by the Contractor in an automated database and be available for Government review at all times. This data base format will be approved by the COR. Records will be updated by the next duty day after any maintenance action, configuration change, or after the addition/acceptance of any new alarmed facilities or cameras. The maintenance reports/records shall at a minimum identify facility and equipment serviced, scheduled and actual completion dates, serial numbers (if available) of equipment inspected, and the individuals performing or observing the inspections. Contractor shall submit a copy of all maintenance actions, as-built drawings, and test and/or maintenance reports when requested by the COR. All records remain the property of the Government and are to be turned over when requested by the COR/Contracting Office or at the conclusion of the contract.

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1.6.2.1. System Operational Testing: The Contractor shall keep accurate records of the testing of all sensors.

Results shall be recorded on system testing sheet and signed by site representative involved in the system test scenario. It is imperative that this be done after a catastrophic failure to ensure that all systems are operational.

1.6.2.2. Command and Control Operation: The Contractor shall ensure proper graphic, alarm information, and video imaging is displayed automatically when an alarm signal is received IAW AFI 31-101, Chapter 9.

1.6.2.3. The Contractor shall check and inspect all rack UPS and items supported by batteries, sensor alignment, and camera alignment.

1.6.2.4. The Contractor shall inspect, examine, clean, lubricate, electrically and mechanically adjust, and calibrate/perform checks at intervals suggested by the manufacturer and in accordance with the general preventative maintenance inspection procedures.

1.6.2.5. The Contractor shall keep accurate records of corrections and/or documentation of near failure conditions discovered during inspections. Notify the COR of near failure conditions.

1.6.2.6. The Contractor shall maintain the IDS servers with the most up-to-date software commercially available.

When a newer version of the IDS software becomes available, the Contractor will update the primary server and backup servers. This IDS is a closed system that cannot be connected to outside sources for data pushes or data dumps.

1.6.2.7. Non-critical issues discovered by the Contractor during other preventive maintenance shall be documented in the automated database and the COR notified.

1.6.3. After any maintenance action, a full operational test shall be performed. This test shall be performed after the component has been placed back in service and all wiring has been reconnected. All peripheral equipment shall function normally. Testing of individual components with a complete system test will not be permitted.

1.6.4. If adjustments are necessary to the equipment, they are to be performed at this time. If such adjustments affect the sensitivity or modify the operation of the alarm system, this shall be reported to the COR.

1.6.5. The Contractor will repair if possible or replace any component, part, and/or device of the alarm system that has failed.

1.6.6. All inspections and testing are to be performed between the hours of 0730-1630, exclusive of Saturdays, Sundays, Command directed down days (COR to provide), and Federal holidays, except where special security requirements are concerned (the COR shall designate these).

1.6.7. Testing for all other areas required by this PWS shall be accomplished by a qualified IDS technician, with a representative of 55th SFS present. Testing shall be scheduled no less than 48 business hours in advance for proper Government coordination. The COR or his/her designated representative shall be the only persons allowed to schedule these tests. All documentation accomplished by the Contractor shall be forwarded to the COR not later than one (1) full business day following the test.

1.7. PERFORM MAJOR INSPECTIONS.

1.7.1. The Contractor shall schedule and conduct two (2) major inspections per building per year, the schedule will be approved by the COR prior to implementation. If the manufacturer recommends more inspections, the Contractor shall comply with the manufacturer’s recommendations. As a minimum, the inspection shall include the following:

1.7.1.1. Clean all system equipment and local processors including interior and exterior surfaces.

1.7.1.2. Perform diagnostic testing on all systems and equipment and correct all deficiencies found during testing.

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1.7.1.3. Check door opening/walk test and calibrate each sensor.

1.7.1.4. Run all system software diagnostics and correct all diagnosed problems.

1.7.1.5. Conduct all other inspection and maintenance procedures for major inspections as recommended by the manufacturer.

1.8. SERVICE LIMITATIONS.

1.8.1. The Contractor shall service all selected Government owned IDE/ACS/biometric readers included as part of the system or systems.

1.8.2. The Contractor is not responsible for cost to repair damage to this system caused by the following:

1.8.2.1. Government validated damage to the system caused by a change in the value or characteristics of the electric power supplied.

1.8.2.2. Government validated damage to the system caused by lightning, unauthorized testing of the system, telephone line failure, or other service on the same telephone cable that may induce current to the IDS.

1.8.2.3. Government validated damage from misuse.

1.8.2.4. Government validated damage from falling objects, fire, theft, hail, explosion, earthquake, wind storm, water, flood, vandalism, riot, or acts of war or terrorism.

1.8.2.5. Any additional requirements or service caused by a third party, for the interruptions/malfunctions of the

IDS.

1.8.2.5.1. Any modification, extensions, deletions, or other changes in the IDS required due to changes of space, design, or operation in secured areas are not covered by this contract.

1.8.2.5.2. Any interruption to the IDS protection by workmen in the area, other than the IDS Contractors.

1.9. ADDITIONAL REQUIREMENTS.

1.9.1. The Contractor is to furnish personnel and equipment necessary to perform additional system testing and inspection for restricted area lines of detection as per the applicable publications and specifications standards (Appendices A, Section 4) of this PWS. Contractor personnel shall be available within twenty four (24) hour notice and remain available until quarterly sensor testing/inspection is complete. This twenty-four (24) hour notice will come from the COR or his/her designated representative only.

1.9.2. The contractor shall deprogram unused sensors to prevent annunciation at the SFS monitoring station.

1.10. FUTURE GROWTH INFORMATION.

1.10.1. New installations. New installation of equipment will be requested by the COR. The COR will provide a project number, a customer developed Statement of Work (SOW), Statement of Need (SON), or Statement of Objectives (SOO), drawings and any other pertinent documents to the contracting office, who will then forward them to the Contractor’s representative/office. The COR will coordinate a time for the necessary parties to meet with the Contractor to view the area(s) that the work is to be accomplished in and address any questions and provide any clarifications. The COR, the Security Certifier (as needed), and the Contractor shall determine placement and type of IDE to be used. Questions/clarifications from the Contractor shall be submitted in writing to the contracting office, who will then forward them to the COR. The COR will then distribute them to the customer for technical review/acceptance. The Contractor will provide the proposal within five (5) business days of the site survey walk

Page 10 of 28 PWS through to the contracting office. A written proposal/quote will be provided on the Local Form (Attachment 7) with a cost break down, to include disciplines being broken out separately, and be provided to the Contracting office.

The proposal shall include a time frame (Period of Performance (PoP)) for the accomplishment of the project. No other action past submission is to be accomplished on the part of the Contractor until a bilateral modification to the contract can be accomplished and a signed copy sent to the Contractor. Upon completion, the Contractor will function test the device/equipment installed to validate proper operation with the customer and COR. If the new device/equipment has been placed in service and accepted by the Government, the Contractor will submit invoicing and receiving report in Wide Area Work Flow (WAWF) system IAW Local BZ and the Department of Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.232-7006 of the contract. Determination of new projects shall be based on the definitions below. An average estimated workload for the life of the prior contract was 82 new projects.

1.10.2. Simple projects. Simple projects (i.e., alarming a small room) may include things like the installation of a DMP panel, keypad, motion sensor, and door contact to adding camera coverage with monitor to an area.

1.10.3. Complex projects. Complex projects may include things to running cable/wiring through the tunnels, to installing cameras/digital video recorders and card readers/biometrics.

1.10.4. (ME) Furtherance of projects during a national crisis/local contingency operations will be based on impact to customer’s mission; determinations to continue or cease work efforts will be determined by the Contracting Office.

1.10.5. Installation and testing of the IDS, within the U.S. shall be performed by U.S. companies using U.S. citizens.

The Contractor must verify the identity and employment eligibility of anyone to be hired (Ref: U.S. Department of Labor: http://www.dol.gov/compliance/guid/aw.htm#whowhich).

1.11. MISCELLANEOUS INFORMATION.

1.11.1. PERIODIC PROGRESS MEETINGS. The CO, COR, and other Government personnel, as appropriate, will meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any being, experienced. The Contractor will also notify the CO (in writing) of any work being performed, if any, that the Contractor considers over and above the requirements of the contract.

Appropriate action shall be taken to resolve outstanding issues. The minutes of these meetings will be recorded in writing, signed by the CO and any other signatures as deemed appropriate, and distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor will set out in writing to the CO any areas of non-concurrence.

1.11.2. SECURITY REQUIREMENTS. Contractor personnel shall obtain and possess at all times while on Offutt AFB, an authorized identification (ID) Common Access Card (CAC) and Restricted Area Badge (only in applicable areas). Contractor personnel shall attain a flight line competency card prior to operating a vehicle on the Offutt airfield. All Contractor personnel must submit their clearance paperwork (see Para 1.11.2 - 1.11.4. below) before the Unit Security Manager/Trusted Agent can request a CAC. It is estimated that approximately two (2) business days of processing for these ID Cards are required for each Contractor employee prior to contract start date.

All Contractor personnel working on Offutt AFB shall be U.S. Citizens.

1.11.2.1. The Contract ID Request Form (Attachment 4), will need to be submitted for all Contractor personnel who are to work on this contact.

1.11.2.2. Contractor will need to complete the DD 254, Certificate of Appreciation for Service in the Armed Forces of the United States (Storage Safeguard), (Attachment 6), upon award.

1.11.3. NATIONAL AGENCY CHECKS WITH WRITTEN INQUIRIES (NACI). The Contractor is to obtain a favorable NACI investigation for its employees for unescorted entry to restricted areas. This will be accomplished by downloading Electronic Questionnaire for Investigation Processing (eQIP) from the internet using the address of www.dss.mil. Using the computer program, each individual requiring unescorted access will accomplish a http://www.dss.mil/

Page 11 of 28 PWS questionnaire for Non-Sensitive Position on a Standard Form (SF) 85 and a Declaration of Employment (Optional (OP) Form 306). After accomplishment, call the COR at 402-294-6921 for the processing of the Air Force (AF) Form 2583, and also the 55th Wing/Industrial Personnel Security Section, (55 WG/IP), at 402-294-2582 who will initiate the NACI.

1.11.4. SINGLE SCOPE BACKGROUND INVESTIGATIONS (SSBI). The Contractor shall designate two (2) (one (1) primary and one (1) alternate) employees to obtain and maintain a favorable SSBI investigation for system administration duties on Offutt Air Force Base and unescorted entry to restricted areas. The Contractors facility security officer will ensure this process is completed and/or a current favorable Top Secret investigation maintained.

55 SFS security manager, as the sponsoring agency, will verify through the Joint Personnel Adjudication System (JPAS) that a valid investigation and clearance is active for the primary and alternate system administrator.

Contractor employees will not be able to perform these functions until such time as the clearance process is completed.

1.11.4.1. The DD Form 254(s) (Attachment 6) will need to be submitted prior to or upon award.

1.11.5. RESTRICTED AREA BADGE (RAB). The Contractor shall request and obtain United States Air Force Restricted Area Badge(s) for all personnel who require unescorted entry into restricted area(s) for specific work for the duration of the contract.

1.11.5.1. All Contractor personnel who will hold a restricted area badge shall receive annual security training, a briefing, and the contractor’s DD Form 2586 updated by the 55 SFS security manager on the areas, procedures, and policies for restricted area access.

1.11.6. ID CARDS/RABs. The Contractor is responsible for controlling and accounting for all identification cards and restricted area badges. When employee(s) leave the employment of the Contractor, the Contractor is responsible to recover the ID Cards and all other entry/security documents from the terminated employee within one

(1) business day and deliver these items to the COR. In the event that any Contractor’s base pass, ID Card, Restricted Area Badge, or other such item(s) are lost or stolen, the Contractor must notify the COR immediately.

1.11.7. SECURITY TRAINING. The Contractor shall ensure all employees who work on the IDS are available to receive initial and recurring security education training from the 55 SFS security manager. This training shall be conducted IAW Department of Defense (DoD) 5200.1-R, Information Security Program Regulation, and AFI 31- 401, Information Security Program Management. Additional training will be required for those who work in Air Force controlled/restricted areas IAW AFI 31-101.

1.11.8. TRAFFIC LAWS. See Motor Vehicle Operation on Base.

1.11.9. CONTRABAND, WEAPONS, FIREARMS, AND AMMUNITION. Contractor employees are prohibited from possessing contraband, dangerous weapons, firearms, or ammunition on themselves or within their Contractor-owned vehicle or privately- owned vehicle while on Offutt AFB, to include off-base areas under Offutt proprietary jurisdiction.

1.11.10. LISTING OF EMPLOYEES. The Contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the COR and sponsoring agency security manager. An updated listing shall be provided when an employee's status or information changes.

1.11.11. Contractor personnel shall present a clean, neat appearance and be easily recognized. The Contractor shall furnish each employee with an identification badge. The badge shall contain as a minimum, a picture of the person, the person’s name, and the name of the Contractor. All badges shall be uniform, worn on the outer clothing, and be visible at all times.

1.11.12. CLEAN UP. The Contractor shall keep interior and exterior of the Contractor’s office/maintenance

Page 12 of 28 PWS location and all work areas and storage areas free from accumulation of waste material and rubbish. Upon completion of the job, the Contractor shall leave the work area and surrounding premises in a clean, neat, workmanlike condition and in accordance with commercial practice.

1.11.13. MATERIAL RECYCLING: The Contractor shall comply with all federal, state, and local recycling and solid waste diversion requirements in addition to base specific Solid Waste Management plans or procedures.

Participation shall include maximum use of recycled paper products and replacement parts. Contractor disposition of replaced parts and other recyclable products such as paper and cardboard shall be accomplished at designated base recycle facilities unless specifically required at another site. Contractor shall return any leftover materials paid for by the Government to COR.

1.11.14. HOURS OF OPERATION.

1.11.14.1. NORMAL BUSINESS HOURS: Contractor hours of operation will be 0730-1630, Monday through Friday, excluding federally sanctioned holidays.

1.11.14.2. NON BUSINESS HOURS: Contractor shall have personnel available seven (7) days a week, twenty-four (24) hours a day, every day of the year.

1.11.14.3. The Contractor’s Program Manager (PM) or alternate shall be available during normal business hours, 0730-1630, Monday through Friday, within sixty (60) minutes to meet on installation and maintenance issues with the COR or designated personnel.

1.11.14.4. NOTICE OF CONTINUATION OF ESSENTIAL CONTRACTOR SERVICES:

“Mission-essential (ME) functions” means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities, as determined by the appropriate functional commander or civilian equivalent. Failure to perform or sustain these functions would significantly affect the DoD’s ability to provide vital services or exercise authority, direction, and control. In case of inclement weather, the Contractor shall be considered mission essential and is required to perform service call work. (Note: Those services deemed mission essential are designated following the number of each paragraph describing the performance of that service with the symbol (ME).)

1.11.14.5. PERFORMANCE OF WORK DURING NATIONAL CRISIS: In accordance with Department of Defense Instruction (DODI) 1100.22, dated April 12, 2010 "Policy and Procedures for Determining Workforce Mix,” all services or any specifically designated portions of the functions accomplished under this contract shall be performed during all wartime operations. Wartime operations are those actions including wartime commitments and contingency planning and exercises necessary to support current or future United States Air Force wartime commitments. Contractor personnel will be advised of the functions that will be continued during wartime-related contingencies. The Government shall have the unilateral right to extend performance of this contract as long as the wartime contingencies exist. Contract payment will be in accordance with the existing contract rate.

1.11.15. DRAWINGS FOR ALL NEW PROJECTS.

1.11.15.1. The Contractor shall submits copies of all drawings to include updates or changes, which pertain to any new installations or updates of the system, to the COR and all such drawings once a year in a complete electronic format to the COR (on a CD), in an approved contractor format. As a minimum, drawings are to contain:

1.11.15.1.1. IDS MONITORING STATION: To include layout, arrangement of monitor panels, emergency panels, and all other equipment included in the system specification of the system on emergency power.

1.11.15.1.2. WIRING DIAGRAMS: Complete system wiring diagram identifying each system device location, size, and types of conductors required for interconnection between system components.

1.11.15.1.3. LAYOUT OF SECURED AREAS: Drawings are to be furnished for each protected area showing the location and types of devices as they are currently installed.

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1.11.15.1.4. CONFIGURATION STATUS: The Contractor shall prepare and provide a comprehensive report containing a baseline of all known equipment installed by the Contractor. The report shall contain all current amended configuration data as a result of, but not limited to corrective and preventive maintenance and will contain nomenclature, location, date installed, manufacturer, model number, serial number, item cost, associated drawing number – with latest “as-built” revision date, warranty information (including expiration and renewal dates for software and licenses) and applicable technical documentation with latest change or revision. Include the method and level of encryption between points on the requested system diagram.

1.11.15.2. The Contractor shall turn all drawings and site-specific documentation requiring destruction to the COR.

1.11.16. DOCUMENTATION OF TRAINING.

1.11.16.1. The Contractor shall provide all documentation, program information, and hands on training for the Government personnel that will be operating the system once installation is complete.

1.11.16.2. TRAINING OF OPERATING PERSONNEL. The Contractor shall conduct a training program for designated operating personnel (per AFI 31-101), as needed, approximately 12 times per year. The training program includes instructions on the operation of the monitor facilities—acknowledging, assessing, and responding to alarms, system failures, equipment in the protected area, and procedures to be followed when submitting work orders. Training is to be presented by a qualified instructor / contractor technician for the IDS system using materials provided by the COR. Request for refresher training shall be submitted through the COR or his/her designated representative.

1.11.17. SPLIT PASSWORDS FOR THE IDS COMPUTER SYSTEM AND MAINTENANCE.

1.11.17.1. Due to the unavailability of a dual line password, a split password to gain access to the IDS computer system is necessary to prevent individual access to the database by either the Contractor or SFS personnel.

1.11.17.2. A split password system will be established between the Contractor and COR. The password shall be changed when either Contractor personnel or the COR experience a change-over in personnel, or when compromise is suspected or known.

1.11.18. DAY-TO-DAY AND EMERGENCY ACCESS TO THE IDS HEAD-END COMPUTER SYSTEM.

1.11.18.1. ROUTINE ACCESS: Upon the arrival of Contractor personnel to accomplish routine functions requiring maintenance and/or administrative access to the IDS computer(s), the COR will be notified and remain at the side of Contractor personnel to accomplish the login requirements. Whenever possible, during normal business hours, the Contractor is to provide a minimum two (2) hour pre-notification that work is to be performed on the computer system.

1.11.18.2. EMERGENCY ACCESS: The COR will ensure that properly authorized SFS personnel are dispatched to either Building (Bldg.) 288 or Bldg. 500 and are standing by to execute the SFS portion of the maintenance password as needed. This will be accomplished any time a non-business hour request is made for the Contractor to respond and that work might involve the need to access the IDS computer(s). In an emergency or non-business hour situation, the Contractor will determine if access to the computer(s) might be required at the same time the Contractor makes their initial acknowledgment phone call. If a potential need for access to the IDS computer(s) is indicated, the COR will immediately arrange to place properly authorized personnel at the indicated location for interface to the computer. This individual will remain at that location until the service call is completed or until the Contractor technician indicates that there will be no further requirement of access to the IDS computer(s).

1.11.19. TYPE OF SYSTEM. The IDS is of the type to transmit signals automatically over electronically supervised lines for IDS in protected areas to a monitoring facility in Bldg. 288/ECC..

1.11.19.1. The Contractor shall provide a graphics, text, and video display (applicable only to IVA cameras) of the annunciated alarm area(s) as directed in AFI 31-101, Chapter 9.

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1.11.20. DROP NUMBERS OF INVENTORY. A computer listing of existing inventory indicates the extent and location of the IDS. If any departures are deemed necessary by the Contractor, details of such departures and the reasons therefore are to be submitted for approval to the Contracting Officer.

1.11.20.1 ADDITION OF INVENTORY. The Contractor shall provide an updated detailed inventory of equipment on a quarterly basis along with a listing of equipment of which the warranty will expire during the upcoming three months.

1.11.21. DESIGN CONCEPT. The Contractor is to provide defeat resistant design of the IDS equipment. All devices are to be inherently stable, defeat resistant, fail safe, durable, reliable, and suitable in every respect for satisfactory, long-lasting, and continuous operation.

1.11.22. COMPATIBLE PRODUCTS. The Contractor will reutilize Government provided equipment, unless otherwise specifically approved by the Contracting Officer. All IDE installed in the system is to be new and of compatible design. The IDE is to be the manufacturer's designs current at the time of delivery, except as may be required to meet specification requirements.

1.11.23. ELECTRONIC COUNTERMEASURE VULNERABILITY. IDS, techniques, and circuits are to be designed to provide maximum invulnerability to electronic countermeasure action.

1.12. FALSE AND NUISANCE ALARMS.

1.12.1. False alarms are those for which no cause can be determined. Nuisance alarms are those caused by an influence the sensor was designed to detect such as an animal or act of nature (e.g. wind, lightning, seismic activity), but is not related to an intrusion. The influence that caused the nuisance alarm must be clearly identifiable, short term, and followed by an immediate reset or it is considered a false alarm. IDS shall be designed and maintained to minimize false and nuisance alarms, while assuring a high probability of detection across the zone.

1.12.2. INTERIOR IDS. IAW AFI 31-101, Chapter 9, no more than one (1) false alarm per individual sensor point within 30 calendar days is acceptable. Interior nuisance alarms should be extremely limited.

1.12.3. EXTERIOR IDS. IAW AFI 31-101, Chapter 9 no more than one (1) false alarm per individual sensor point within the previous 24-hour period is acceptable. The Contractor shall take proactive measures (such as animal control fences, wind filters, vegetation control, etc.), that may be required for new projects to maintain this standard.

1.12.3.1. No more than three nuisance alarms per individual sensor point within the previous 24-hour period is acceptable.

2. SEVICES DELIVERY SUMMARY

2.1. SERVICES DELIVERY SUMMARY. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

2.2. QUALITY CONTROL. The Contractor shall develop, implement, and execute a Quality Control program to ensure services are performed to appropriate standards and IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2.3., Quality Assurance, and shall implement procedures to ensure appropriate corrective action is taken for substandard services.

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