PWS Fire Trng Facility Maint Oct 24.pdf

PERFORMANCE WORK STATEMENT

FOR

Fire Training Facilities Maintenance

FA480025Q0001

633d Civil Engineering Squadron Langley Air Force Base

Joint Base Langley-Eustis, VA

3 October 2024

PWS Solicitation FA480025Q0001 Fire Training Facilities Maintenance 3 Oct 24

TABLE OF CONTENTS

CONTENTS

1.0. SCOPE OF WORK

2.0 DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY (SS)

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR

SERVICES

6.0. SERVICE CONTRACT REPORTING REQUIRMENTS MANPOWER REPORT

1.0. SCOPE OF WORK: The contractor shall provide all supplies, materials, tools and equipment, and qualified management and labor necessary to inspect, test, maintain, and repair the fire training facilities which includes both Large Frame (LF) and Small Frame (SF) Aircraft Fire Training Facilities (AFTF) and the Structural Fire Training Facility (SFTF) at Langley AFB, Virginia, in a manner that will ensure serviceability and prevent deterioration of their operational effectiveness. The contractor shall comply with the most current version at time of contract award of the Air Force (AF) Technical Order (T.O.) 35E 1-2-13-1 Operation and Maintenance Instructions for Aircraft Fire Training Facilities, National Fire Protection Association (NFPA) 1403, Chapter 5, Gas-Fired Live Fire Training Structures and Section 6, Standard on Live Fire Evolutions, American Welding Society (AWS) directive D1.1. Structural Welding Code – Steel, manufacturers' recommendations and procedures, as well as local, state, and federal guidelines as applicable to the work involved. Installation, testing, and replacement of gas piping; gas utilization equipment or accessories; and repair and servicing of fire training equipment shall be performed only by a qualified contractor. The T.O. can be viewed at https://www.robins.af.mil/About-Us/Technical- Orders/

2.0 DESCRIPTION OF SERVICES.

2.0.1. INSPECTIONS, TESTING, AND MAINTENANCE SERVICES:

2.0.1.1. Aircraft Fire Training Facility Inspections. The contractor shall maintain the AFTF by scheduling and conducting two (2) semi-annual inspections (not to exceed a 240 calendar day inspection interval) in conjunction with winterization/de-winterization activities.

2.0.1.2. Minor maintenance shall be performed at the end of the inspection visit.

2.0.1.3. The contractor shall perform all inspections, testing and maintenance IAW T.O.

35E1-2- 13-1, Table 1, Semi-Annual System Safety Inspections and Operational Checks and Table 3, Maintenance Inspections and Test Schedule.

2.0.1.4. Liquid Propane Gas (LPG) Storage Containers. The contractor shall perform the periodic checks in accordance with (IAW) T.O 35E1-2-13-1 WP 007 00, LP Gas Storage Checklist for Storage Containers. The contractor shall complete all storage container periodic checks, (that are not otherwise completed by the LP Gas delivery contractor), during each semi-annual and mid- point inspection.

2.0.1.5. Compressed Air System. Scheduled maintenance shall be performed per manufacturer’s recommendations on the compressed air system.

2.0.1.6. Structural Integrity. Both the large and small frame AFTF’s structural integrity shall have a visual inspection evaluated and documented annually IAW the National Fire Protection Association (NFPA) 1403, Section 6, Standard on Live Fire Evolutions.

2.0.1.7. Winterization shall be completed no later than (NLT) November 15 and de-winterization shall be completed no earlier than April 15 for all fire trainers.

2.0.1.8. The Small Frame AFTF inspections, testing and maintenance shall follow the procedures for similar items that are contained in T.O. 35E-1-2-13-1. The procedures for other items not identified in the T.O. shall be performed in accordance with the manufacturer’s recommendations and/or the NFPA 1403.

2.0.1.9. After major maintenance or a major problem is discovered, the contractor shall contact the Quality Assurance Representative (QAP). Examples of major problems include but are not limited to: Any safety related condition that could lead to an imminent hazard.

2.0.1.10. Cutout Panel Replacement. Ensure training scenario forced entry extrication cutout panels are installed and replaced during semiannual and mid-point inspections. The contractor shall provide, remove, and replace damaged cutout panels in accordance with manufacturer’s instructions and standard industry practices. Cutout panels are located on the aft left and right sides of the mock-

up. The panels are 36 inches wide by 84 inches high and constructed of .036 inch thick sheet metal.

2.0.1.11. High Density Poly Ethylene (HDPE) Liner Inspection and Repair. The 80-mil thick HDPE liner is located in the aircraft trainer’s burn area and trench. The liner in the trench and burn pit is buried. As part of the semi-annual and mid-point inspection, the contractor shall inspect, locate any liner leak(s), and repair in accordance with extrusion welder manufacturer’s instructions (National Seal Company, 1245 Corporate Blvd., Suite 300, Aurora, IL 60504. Telephone (708) 898-1161 or (800) 323-3820).

2.0.1.11.1. Yellow plastic warning tape buried 12 inches below the surface indicates underground wiring, anodes, grounding cells, or reference electrodes. The contractor shall properly replace the warning tape prior to backfilling. The contractor shall complete and submit an AF Form 103, Base Civil Engineering Work Clearance Request, digging permit prior to starting any excavations. The form shall be submitted to the QAP for processing.

2.0.1.11.2. Examine all seams and non-seam areas of the geomembrane to identify holes, blisters, defects, unsupervised raw materials, and any signs of contamination by foreign matter.

Record repair/corrective action on the inspection report.

2.0.1.11.3. Do not weld or replace geomembrane during precipitation or if excessive moisture, blowing dust, high winds, or standing water is present.

2.0.1.12. Regulator Adjustment. The contractor shall adjust regulator pressure as follows:

Burner Location Optimal Flame Height

Engine Fully engulfed

Internal 6-8 feet or per T.O.

External. 6-8 feet or per T.O.

2.0.1.12.1. Structural Fire Training Facility (SFTF). T h e contractor shall maintain the SFTF by scheduling and conducting two (2) semi-annual inspections (not to exceed a 240 calendar day inspection interval) in conjunction with winterization/de-winterization activities. Maintenance items shall include, but not limited to repair or replacement of all protective coatings (Padgenite panels on structural walls, floors, ceilings or exposed steel), lubricate/repair/replace doors and windows, to include hardware, and repair or replace any defective equipment and ensure all rappelling rings work properly.

2.0.1.12.2. Structural integrity inspection shall be performed by a licensed professional engineer once every two years or immediately if visible structural defects have formed, such as cracks, spalls, or warps in structural floors, columns, beams, walls, metal panels, and other structural components.

2.0.1.12.3. Protective fire coating on structural members shall be inspected annually for defects.

2.0.1.12.4. The SFTF structure evaluation shall include, once every five years, the removal and reinstallation of a representative area of thermal linings (if any) to inspect the hidden conditions behind the linings beginning the first contract year. The SFTF structure evaluation was last conducted in August 2020.

2.0.1.12.5. Inspect annually all doors, windows, Padgenite panels, roof scuttles and automatic ventilators, safety devices, mechanical equipment, lighting, sprinkler piping, gas nozzles, igniters, smoke generators, standpipes, regulators and any electrical equipment/switches necessary for the live fire training evolution. The SFTF uses a primary regulator with a step pressure from ambient to 15 psi. The secondary regulator holds a constant 7 lbs. Water Column (WC) of vapor pressure.

2.0.1.12.6. Rappelling rings and mountings shall be inspected annually to assure they are tight and that the safety pin is in place. Replace any ring that shows any sign of wear or damage, no matter how minor it may seem. Immediately upon detection, remove any unfit or suspect rings.

2.0.1.13. Inspection Outbrief. The contractor shall provide an initial out-brief on the condition of all fire training facilities to the 633 CES/CEF, QAP and the Contracting Office.

2.0.1.14. Inspection Report. The contractor shall provide to the QAP and the CO an inspection summary. This report shall be in sufficient detail to demonstrate the adequacy of the inspection and shall be submitted to the QAP and the CO within five (5) working days of the inspection. This report shall include a list of completed tasks and a list of items needing additional maintenance/repairs or replacement items as described in T.O. 35E1-2-13-1 WP 006 00 Section 4 Contractor’s Instructions, or as determined to be needed IAW manufacturer's instructions, industry practices, and local, state, and federal procedures.

2.0.2. ROUTINE MAINTENANCE/REPAIRS:

2.0.2.1. The contractor shall build into the contract inspections, the replacement of high use items that normally fail and need replacement based on his experience with this and other AFTF’s.

The contractor’s proposal shall include a list and proposed quantity of high use items.

2.0.2.2. The contractor’s inspection shall include the maintenance and repair to the AFTF(s) / SFTF by replacing expendable, high-failure, or short shelf-life items, (i.e. igniters, pigtails, splices, cable, transformers, ceramic sleeves, cutout panels, water pumps, gauges, valves, sensors, switches, regulators, and HDPE liner based on the inspection results).

2.0.2.3. Replacement of high use/fail items. The contractor shall remove and replace items IAW T.O. 35E1-2-13-1, manufacturer's instructions, industry practices, and local, state, and federal procedures. An example of a high use/fail item is on a standard AFTF configuration, there are 18 igniters, 6 are located on the ground in the burn area and 12 are located on the mock- up on the Large Frame AFTF. The Small Frame AFTF shall have all igniters, wires, and control boxes replaced to ensure proper operation during regular use between inspections. There is also a SFTF propane tank training prop that is located adjacent to and fueled by the Small Frame AFTF. The propane tank has 1 igniter. The SFTF has 2 ground igniters and 4 igniters on the body of the structure. The contractor shall verify the operational capability of the igniter(s) by energizing the igniter without applying propane.

2.0.2.3.1. Work shall be approved by the QAP/CO prior to conducting maintenance/repair/replacement of welds, burners (3/4" scheduled 80 steel pipes), 3/8" steel plate, bar grating, and expanded metal based on inspection results.

2.0.2.3.2. Any welds indicating failure shall be removed and new welds shall be made as required IAW the American Welding Society (AWS) directive D1.1. Structural Welding Code – Steel.

2.0.2.3.3. For any required repairs, the contractor shall submit for 633d Civil Engineering QAP approval of the repair procedures, materials, and techniques prior to the specific repair of the HDPE liners.

2.0.2.3.4. On any required repairs, the contractor shall submit to the QAP for approval of the repair procedures, materials, and techniques prior to commencing repairs.

2.0.2.3.5. Any repairs not covered under paragraph 2.0.2. and subsequent paragraphs that are under $2,500.00 may be approved by the QAP. Repairs that exceed $2,500.00 must be approved by the Contracting Officer (CO).

2.0.3. Repair Quotes. The quote shall provide a detailed list of parts required to make the repairs as well as all tools, transportation, supplies, labor, materials and supervision necessary to complete the repairs.

2.0.4. Repair Parts. The contractor shall ensure they obtain the best possible prices and discounts from suppliers. The contractor shall not add a markup to their cost. The contractor shall provide a copy of the vendor invoice to the CO or QAP. For parts that exceed $250.00, the contractor shall provide three quotes to show that best value was obtained.

2.0.5. Repairs Out-of-Scope. Should any repair identified during an inspection or other maintenance, be determined to be out of the scope of the contract, the contractor shall submit to the QAP and CO a detailed price quote for the correction of these items within five (5) working days of the inspection. This quote shall, at a minimum, include a description of the work to be performed as well as the cost/price relating to the labor hours and parts/equipment needed to facilitate the repair.

2.0.6. Safety. Liquid Propane Gas used in the facilities is potentially explosive. Contractor personnel shall ensure proper grounding procedures are followed IAW the National Electrical Code (NEC). Personnel working with or near high voltage equipment should be familiar with modern methods of resuscitation. Personnel shall wear appropriate protective clothing and be aware of emergency procedures to perform emergency shutdown and start-up.

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 0730 to 1630 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case-by-case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth- June 19th Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2. Non Mission-Essential Functions. It has been determined by the Functional Commander of this service that the requirements under this PWS are non-essential and therefore shall not be performed during a crisis, exercise or inclement weather.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty.

These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name.

All e-mail address lines shall include CTR in the address line.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.2. Base Access Passes. The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave (Bldg

5) on Langley AFB, VA.

3.9.3. Pass and Identification. Not Required.

3.9.4. Employee clearance requirements. Not Required.

3.9.5. Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.6. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.7. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.8. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.9. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.9.1. Lost Keys.. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities.

The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.9.2. Lock Combinations (If Applicable).. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

3.10. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Department Air Force Instruction (DAFI) 31- 218, Motor Vehicle Traffic Supervision. The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.11. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.12. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities.

AFI 48-104, Tobacco Free Living, outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.13. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations;

and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.13.1. Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting- Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.13.2. Joint Base Langley-Eustis - Fort Eustis. The contractor must comply with JBLE-I 32-101, Environmental Management with related Environmental Management Procedures (EMPs). EMPs are reviewed and/or updated at least annually. JBLE-I 32-101 and EMPs can be reviewed and downloaded at: http://www.jble.af.mil/Units/Army/Eustis-Enviromental.

3.14 Operations Security (OPSEC)

http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ http://www.jble.af.mil/Units/Army/Eustis-Enviromental

This contract has been determined to not have critical or sensitive information requiring an OPSEC Plan.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SERVICES SUMMARY TABLE

Performance Objective PWS Para

Performance Threshold

Remedy Method of Assessment

SS-1

Inspections:

a. Large Frame Trainer

b. Small Frame Trainer

c. Structural Trainer

2.0.2.3 inclusive

0 defects Re-performance Within 8 hours of notification

100% Surveillance

Customer Complaint

SS-2

Startup – Shut down

a. De-Winterization

b. Winterization

2.0.1 inclusive

0 Defects Re-performance Within 8 hours of notification

100% Surveillance

Customer Complaint

SS-3

Repair / Replacement

a. Igniters

b. Cutout Panels

c. Other repairs

2.0.2.

inclusive

No more than 1 valid defects per visit

Re-performance Within 8 hours of notification

100% Surveillance

Customer Complaint

SS-4

Regulator Adjustment

2.0.1.12 inclusive

0 Defects Re-performance Within 8 hours of notification

100% Surveillance

Customer Complaint

SS-5

a. Inspection Out-brief

b. Reports

2.0.1.14.

and

2.0.1.15

0 defects Re-performance Within 8 hours of notification

100% Surveillance

Customer Complaint

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may:

- Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

- Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one-month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air

Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods

4.4.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection checklist. Any deficiency shall be documented, and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

4.4.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented, and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt.

Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR

SERVICES.

There is no Government-furnished property for this Contractor that meets the intent of FAR Part 45.

5.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

5.2. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.3. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

6.0. SERVICE CONTRACT REPORTING REQUIRMENTS MANPOWER REPORT

6.1. The Contractor shall comply with FAR 52.204-14 Service Contract Reporting Requirements when applicable.