PWS DSCR Visitor Center.pdf

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 1 of 37

Visitor Center

Defense Logistics Agency

DLA Installation Management Richmond

(DM-FR)

PERFORMANCE WORK STATEMENT (PWS)

Visitor Center

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 2 of 37

PERFORMANCE WORK STATEMENT (PWS)

I INTRODUCTION

Defense Supply Center Richmond (DSCR) is the Defense Logistics Agency (DLA) Aviation demand and supply chain manager. DSCR’s primary mission is to support the Warfighter by being the primary supply source of aviation repair parts. Additionally, DSCR supplies operating items that supports the Warfighter’s major weapon systems. Positioned alongside its military customers, DSCR manages supply, storage and distribution sites at Robins Air Force Base, GA, Tinker Air Force Base, OK, Hill Air Force Base, UT, Marine Corps Air Station Cherry Point, N.C., Naval Air Station North Island, CA, and Naval Air Station Jacksonville, FL.

In support of DSCR’s mission, the DLA Installation Management Richmond has primary responsibility for maintaining DSCR’s infrastructure, equipment, internal customer support, and Security and Emergency Services. Security and Emergency Services (S&ES) Office has the primary responsibility for maintaining law and order, physical security, firefighting, medical response, Visitor Center operations (visitor pass and identification issuance), and the overall safety of the DSCR workforce and visitors.

The S&ES Office has the primary responsibility for maintaining law and order, physical security and safety of the workforce as well as all visitors of DSCR. In order to accomplish this mission, the S&ES Office established the DSCR Visitor Center. The Visitor Center issues access control type media, (CAC) Common Access Card, (DBIDS) Defense Biometric Identification System, LENEL Card/Physical Access Control System (PACS), and Visitor Passes. The average number of customer transactions per week for CAC is 270 and short-term (paper) or long-term (DBIDS card) passes is 325. The customer base for CAC is the entire metro Richmond area DOD Active/Retired and Family Member population.

The Visitor Center responsibilities include but are not limited to:

• Issuance of military and civilian identification cards

• Issuance of temporary and long-term badges

• Issuance of Access Control Badges for Controlled areas

To secure a contract for staffing the DSCR Visitor Center (BLDG 210) which will enable the S&ES office to maintain law and order and physical security through the proper issuance of visitor passes and various types of DoD identification cards.

All documentation records, and schedules, as described in this PWS, are the responsibility of the Contractor and the property of the Government and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract.

The following duties shall be required by the Contractor to assist the S&ES Office with its access control program. The Contractor will provide key personnel to adequately complete all the duties in support of this mission during the work week. The Contracting Officer's Representative (COR) shall be the primary interface with the Contractor. With Covid protocols, DoD contractor personnel and official visitors may be required to provide documentation demonstrating compliance with vaccine requirements and, if not fully vaccinated, present the results of a recent negative COVID-19 test as a condition of physical access to DoD building and DoD-leased spaces in non-DoD buildings in which official DoD business takes place.

Contractor personnel are individuals that were issued credentials by DoD, Official visitors are non-DoD individuals seeking access, one time or recurring. These vaccination and physical access requirements do not apply to personnel receiving ad hoc access to DoD facilities(e.g., delivery personnel, taxi services); to individuals who have access to the grounds of, but not the buildings on, DoD installations (e.g., contract groundkeepers, fuel delivery personnel, household goods transportation personnel); to personnel accessing DoD buildings unrelated to the performance of DoD business(e.g., residential housing); or to personnel

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 3 of 37 accessing DoD facilities to receive a public benefit (e.g., commissary; exchange; public museum; air show; military medical treatment facility; Morale, Welfare, and Recreation resources).

• Task 1: Provide a Visitor Center Receptionist to determine the customers’ purpose at the Visitor Center; conduct an initial review of required documents to ensure customer can obtain the appropriate media; direct customers to the appropriate attendant for service; address customers’ questions and/or concerns as they relate to obtaining media and answer telephone calls.

• Task 2: Provide Visitor Center with the Common Access Card (CAC); Military Identification Card (DD1173); Military Family Member Identification Card (DD1173-1); Military Reserve Identification Card (DD2), and Military Retiree Identification Card (DD2), Military Reserve Retiree Identification Card (DD2), and Defense Biometrics Identification System Cards (DBIDS) media using the DBIDS/ DEERS/RAPIDS/CAC System; review proper identification; determine if customer is authorized to obtain identification; make appropriate data entry into DBIDS/DEERS/RAPIDS system – this may include data entry, picture taking, fingerprint capturing, scanning and attaching required document; review completed media to ensure it has been processed correctly; issue the requested media.

• Task 3: Provide customers with access control media using the Enterprise Building Integrator (EBI)/Physical Access Control System (PACS) LENEL; review proper identification; determine if customer is authorized to obtain access control badge; make appropriate data entry into the EBI; (this function may include data entry and picture taking); review completed media to ensure it has been processed correctly; issue customer access control badge.

• Task 4: Provide customers with temporary identification badge (30 days or longer visit); review proper identification; determine if customer is authorized to obtain temporary identification badge; make appropriate data entry into the Enterprise Building Integrator (EBI)/Physical Access Control System (PACS) – this may include data entry and picture taking; review completed media to ensure it has been processed correctly; issue media.

• Task 5: Provide customers with temporary identification badge (29 days or less visit); review proper identification; determine if customer is authorized to obtain temporary identification badge; review completed media to ensure it has been processed correctly; issue media; update and close database record on serviced customer.

• Task 6: Provide personnel to perform duties of the Site Security Managers (SSM) for the DBIDS/DEERS/RAPIDS/CAC System; duties include but are not limited to conducting inventory of CAC, DD1173; DD1173-1, and DD2 to ensure 100% accountability; and assist the assigned CAC operator with DEERS/RAPIDS technical issues or overrides; ensure proper training has been conducted prior to CAC operation; ensure any reoccurring/yearly training is completed by the operator; establish and retire DEERS/ RAPIDS accounts; turn-in voided/retired identification media IAW DEERS/RAPIDS/CAC policies. A minimum of two SSMs are required to be on site during hours of operation.

• Task 7: Ensure inventory conducted daily of all the accountable media; ensuring that controlled stock is secured daily; notify COR of shortages or discrepancies of controlled/accountable inventory; request replenishing of inventory prior to exhausting current inventory. Accountable media includes but is not limited to the CAC, DD1173, DD1173-1; DD2 and DBIDS access control media.

• Task 8: Provide Visitor Center Clerk(s) that shall meet and greet customers in a positive and helpful manner. Review documentation and process customer requests for media and/or identification. Clerks shall perform the duties as stated in Task 2, 3, 4, 5, and 7 and provide a Team Lead for oversight of tasks

• Task 9: Staff for a daily workload that is generated by walk-ins, appointments, e-mail traffic, and telephone requests. Day-to-day operation techniques are applied independently according to established practices, polices, and acquired knowledge.

• Task 10: Staffing (with properly trained personnel) is required to perform duties properly support and operate seven Visitor Center workstations. Staffing requirements/levels vary throughout the day.

Workstations consist of:

o Three DEERS/RAPIDS stations o Two DBIDS Stations o One Physical Access Control System (PACS) (LENEL)

DDB0022

Highlight

DDB0022

Highlight

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 4 of 37 o One welcome/reception desk

Operational/Workstation Variances include:

Monday-Friday, between 0630-0830 and 1430-1630 the vendor shall have sufficient staffing to operate the following systems/stations simultaneously:

o Two DEERS/RAPIDS stations o One DBIDS o One PACS (LENEL) o One welcome/reception desk

Monday-Friday, between 0830-1430 the vendor shall have sufficient staffing to operate the following systems/stations simultaneously:

o Three DEERS/RAPIDS stations o Two DBIDS o One PACS (LENEL) o One welcome/reception desk

Between 0630 and 1630 at least two SSMs must be on duty to support DEERS/RAPIDS operations.

SSM may perform other duties and staff one of the 7 workstations when not performing in an SSM specified role.

• Task 11: As required by current DoD guidelines and protocol, Visitor Center personnel will (when applicable) verify the DD3150, vaccine proof, and/or testing results prior to issuing a visitor pass.

Visitor Center personnel will not maintain copies of the DD3150, vaccine records, or testing results for official visitors.

The Government will provide all utilities currently in use at the facility. The utilities will be available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

Government Furnished Equipment (GFE), Government Furnished Property (GFP), The Government shall provide information technology configured for execution of the work described in this Performance Work Statement.

When required to be at DSCR, telephones and appropriate workspace conducive to the conduct and management of the PWS described shall be provided to the contractor for personnel located at DSCR. If individua l contractor employees are issued GFP then the GFE/GFP shall be surrendered to the issuing office at the end of his/her employment with the Contractor or upon expiration of this contract, whichever occurs first.

5. DELIVERABLES AND ADMINISTRATIVE OUTPUTS

In fulfillment of this effort, the vendor shall provide the deliverables identified in Section 5.9. All deliverables shall be submitted to the COR unless otherwise agreed upon. Final inspection and acceptance of all work performed, reports and other deliverables shall be performed at the place of delivery by the COR. The format for the individua l deliverables shall be determined through consultation and agreement between the COR and the vendor. The reports should include at a minimum, the number of records initiated and completed.

Progress shall be tracked based on the milestone event of vendor receiving tasking from the COR. Each contractor employee must meet each of the standards outlined in section 4 and 5.9 as an individual as well as the vendor as an aggregate. Performance evaluation shall be based on the complexity and completion of the tasking.

DDB0022

Highlight

DDB0022

Highlight

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 5 of 37

The number of completed actions shall be balanced against the quality of this output. It is expected that the vendor produced documentation and procedures shall comply with all major regulatory and process requirements and agency policies and procedures. Receipt and completion of tasking is tracked through email between the Contracting Officer’s Representative (COR) and the vendor Team Lead. The vendor shall provide the COR a weekly and monthly status report.

The tasks the vendor shall perform are defined in section 4. Additional information about the deliverables produced from the identified tasks is listed in Table 1 section 5.9. The standard goals set for all tasks is defined in section 5.6. Random COR Inspections is the surveillance method which shall be utilized. This information is detailed in Table 2 section 5.9. The incentive for all tasks shall be pursuant to a performance measurement that ties performance goals and acceptable quality levels to a measurement of Good, Fair, Poor, and Unacceptable.

Performance measurement standard is further defined in section 5.8.

Quality Assurance Surveillance Plan, Table 2, Section 5.9 shall be the standard for performance requirements.

Surveillance Schedule is based on periodic random inspections performed by the COR as the Government representatives.

5.4 METHOD OF SURVEILLANCE

The Government shall ensure quality assurance of all tasks with random/periodic spot inspections performed by the COR. During the inspections, the COR shall review for current task completion in accordance with section

5.5 and 5.6. Additional information about the method of surveillance can be found in section 5.9 - Table 2.

General quality measures, as set forth below, shall be applied to each work product received from the vendor under this Performance Work Statement.

• Accuracy - Work products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

• Clarity - Work products shall be clear and concise.

• Consistency to Requirements - All work products must satisfy the requirements of this Performance

Work Statement.

• Format - Work products shall be submitted in hard copy (where applicable) and in media mutually agreed upon by the COR prior to submission. Hard copy formats shall follow any specified Directives or Manuals.

• Timeliness - Work products shall be submitted on or before the due date specified in this Performance Work Statement or submitted in accordance with a later scheduled date determined by the Government.

• Wait time - Customer wait time not to exceed 30 minutes.

The vendor’s employees are expected to meet the following goals:

• Performance standard is a goal of 100% satisfactorily completing all the tasks and meeting timeliness for each project tasking as set forth Section 4.

• Acceptable quality level is 95% of all tasks/deliverables prepared contain only minor defects or rewrites and 95% are processed within the agreed upon timeframe or milestone(s), no more than 30-minute wait time per customer on average.

• No major complaints from customer(s). Major complaints from customer(s) are based on the submission of Visitor Center customer evaluations ratings and direct issues presented to the COR.

• All percentages are the average of the contractor’s employees, and each contractor employee is expected to meet each of the performance goals & standards as an individual.

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 6 of 37

Final inspection and acceptance of all work performed, reports and other deliverables shall be performed at the place of delivery by the COR.

Below are the Performance Standards that will be used by the COR in evaluating the Vendor’s performance on a monthly basis and in determining the amount of the payment owed to the vendor.

Performance standards and ratings are designed to determine if performance exceeds, meets, or does not meet a given metric and acceptable quality level. Note: The application of these performance ratings or failure of the Government to apply these performance ratings does not waive any of the Government’s rights to damages under this contract. The following ratings shall be used:

Good – Performance meets goal/acceptable quality level (100%) or exceeds contract requirements in terms of timeliness and quality. COR will make a determination to pay the contract 100% of the invoice amount.

Fair – Performance meets contract requirements (goal/acceptable quality level (95% to 99%) with only minor issues and the issues do not adversely impact the mission of the Agency. Performance is satisfactory and has been timely. The COR will make a determination to pay the vendor 95% of the invoice amount.

Poor – Performance narrowly meets contract requirements (goal/acceptable quality level (90% to 94%) and borders on unacceptability in terms of timeliness and/or quality or performance may have an adverse impact on the mission of the Agency. Vendor has two or more issues that were not minor, such as missed milestones, quality level of documents requiring multiple reviews and rewrites, significant or serious complaints by customer(s) or documents that did not comply with the tasking’s/deliverables set forth in the PWS. The COR will make a determination to pay the vendor 90% of the invoice amount.

Unacceptable – Performance has been at a less than acceptable level in terms of timeliness or quality (goals/acceptable quality level 89% or below). Possible issues include, but are not limited to: missed milestones, low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that do not comply with policy regulations, or one or more cure notices have been issued. Payment will be withheld pending resolution of cure notice(s).

Termination for default or cause may result.

The performance will be rated each month by the COR. These findings will be the basis for the amount paid for that month. The ratings, as described in the table above, will be based on the performance of the vendor on the timeliness and quality of the services provided using the rating scale for each criterion as shown below:

Timelines

Acceptable Meets or exceeds contract requirements in terms of timeliness of delivery.

Unacceptable

Vendor failed to meet the timeliness requirements.

Possible issues include, but are not limited to; one or more deliverables not submitted on time or missed milestones. One or more cure notices may have been issued by the Contracting Officer.

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 7 of 37

Note: A deliverable is either on time or not on time.

Quality

Good Meets or exceeds contract requirements in terms of quality of work performed.

Fair Performance meets contract requirements with only minor issues and the issues do not adversely impact the mission of the Agency.

Poor Performance narrowly meets contract requirements and borders on unacceptability in terms of quality or adverse impact on the mission of the Agency is possible.

Unacceptable

Quality of performance has been at a less than acceptable level. Possible issues include, but are not limited to: low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that did not comply with policy regulations or one or more cure notices have been issued by the Contracting Officer.

5.9 DELIVERABLE & PERFORMANCE REQUIREMENTS SUMMARYTABLES

TABLE 1: DELIVERABLES

THE TABLE BELOW IDENTIFIES THE DELIVERABLES RESULTING FROM TASKS

DEFINED IN ASSOCIATION WITH SECTION 4 SPECIFIC TASKS:

Section 4.

Tasks

Deliverable Schedule Delivery Due

#1 Visitor Center Receptionist Staffed daily, every shift

Daily

#2 Accurately initiate, update, and close transaction in DEERS/RAPIDS/CAC systems

As needed Completed within 5 min of a valid request

#2 Issue Military Media (CAC for Active Duty, Reservist, Retired, Dependents and other customers)

As needed Completed within 30 min of a valid request

#2 and #3 Accurately initiate, update, and close transaction data in LENEL/DBIDS software

As needed Completed within 5 min of a valid request

#2 and #3 Issue Access Control Media for visitors, contractors and other customers

As needed Completed within 15 min of a valid request

#3 and #4 Issue temporary identification badges (visits of 30 days or longer) As needed Completed within 15 min of a valid request #5 Issue temporary identification badges

(visits of 29 days or less) As needed Completed within 15 min of a valid request

#6 Designate and ensure reoccurring training for Site Security Manager

(SSM)

Staffed daily, every shift

As need/Annual recertification

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 8 of 37

#7 Conduct inventories of Accountable Media (blank Lenel cards by sequence number, Blank CAC) and administrative supplies

Daily Daily

#7 Inventory of Equipment (DBIDS/CAC machines, Printer/Scanner, etc., and Operational status)

Monthly Formal Report due to COR each Friday by 1600, informal status updates to the COR as needed

#8 Visitor Center Clerk(s) properly trained to perform duties in all compacities.

Staffed with a Team Lead and an alternate Team Lead

Staffed daily, each shift

Daily

#10 Constant staffing during peak hours for 7 workstations to manage shortages from callouts/ vacations

Staffed daily, each shift

Daily

# 11 When applicable, Visitor Center personnel will verify the DD3150, vaccine proof, and/or testing results prior to issuing a visitor pass. Visitor Center personnel will not maintain copies of the DD3150, vaccine records, or testing results for official visitors.

As required As required

Section 5.10

Contractor Quality Control Plan (QCP) Annually Within 10 days of contract award

Section 14.2.3

Employee Training Plan Annually Submitted to Contract Specialist with contractor proposal

Section

14.3.4 Applicant Resume Review Every Applicant

to be Hired Submitted to COR for review

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 9 of 37

TABLE 2: PERFORMANCE REQUIREMENTS SUMMARY

Certification by the Government of satisfactory services is contingent upon the contractor performing in accordance with the terms and conditions of the contract.

Section 4.

Tasks

Deliverable Minimal Acceptance Quality Level:

Satisfactory

Surveillance Method

Performance Measurement

Performance Rated:

Timeliness and Quality

#1 Visitor Center Receptionist Staffed daily and less than 3 substantiated complaints

Monthly review of customer surveys by

COR

Sections 5.5 & 5.6 Timeliness: Present

Quality: < 3 substantiated complaints

#2 Accurately initiate, update, and close transactions in

DEERS/RAPIDS/CAC

systems to determine if customer is authorized/ vetted

Completed within 5 min of a valid request

Random inspection of appointments Biweekly and review of Q-Matic reports by

COR

Sections 5.5 & 5.6 Timeliness:

< 5mins to complete transaction

#2 Issue Military Media (CAC for Active Duty, Reservist, Retired, Dependents and other customers)

Completed within 30 min of a valid request

Random inspection of appointments Biweekly and review of Q-Matic reports by

COR

Sections 5.5 & 5.6 Timeliness:

< 30mins to complete transaction

#2 and #3 Accurately initiate, update, and close transactions in LENEL/ DBIDS software to determine if customer or contractor is authorized/ vetted

Completed within 5 min of a valid request

Random inspection of appointments Biweekly, review of Q-Matic reports and Audit of data transferred from DLA form 1815 by COR

Sections 5.5 & 5.6 Timeliness:

< 5mins to complete transaction

Quality: Audit 5 forms for accuracy of data transfer to customer profile

#2 and #3 Issue Access Control Media for visitors, contractors and other customers with 100% accuracy

Completed within 15 min of a valid request

Random inspection of issued media and accountability records by COR

Sections 5.5 & 5.6 Timeliness:

< 15mins to complete transaction

Quality: Audit 5 forms for accuracy of data transfer to customer profile

#3 and #4 Issue temporary identification badges (visits of 30 days or longer)

Completed within 15 min of a valid request

Random inspection of issued media and accountability records by COR

Sections 5.5 & 5.6 Timeliness:

< 15mins to complete transactions

Quality: Audit 5 forms for accuracy of data transfer to customer profile

#5 Issue temporary identification badges (visits of 29 days or less)

Completed within 15 min of a valid request

Random inspection of issued media and accountability records by COR

Sections 5.5 & 5.6 Timeliness:

< 15mins to complete transaction

Quality: Audit 5 forms for accuracy of data transfer to customer profile

#6 Designate and ensure reoccurring training for Site Security Manager (SSM)

2 SSMs on duty during operating hours and yearly training current

Semi-annual inspections of training records by

COR

Sections 5.5 & 5.6 Quality: 2 SSMs on duty

DDB0022

Highlight

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 10 of 37

#7 Inventory of Equipment (DBIDS/CAC machines, Printer/Scanner, etc., and Operational status)

Monthly Report due to COR each Friday by 1600, informal status updates to the COR as needed

Planned inspection by

COR

Sections 5.5 & 5.6 Timeliness: report provided to COR

Quality: Contractors tracking operational status of equipment

#8 Visitor Center Clerk(s) properly trained to perform duties in all compacities. Staff includes a Team Lead and an alternate Team Lead

Daily Random Observation by COR

Sections 5.5 & 5.6 Quality: All Clerks trained to perform duties in Tasks 2,3,4,5, and 7

Quality: Team Lead and alternate Team Lead available

#10 Provide constant staffing during peak hours for 7 workstations (0830 - 1430)

Daily Review of schedule/ employee listing and Random Observation by COR

Sections 5.5 & 5.6 Review of schedule/ employee listing by

COR

#11 Visitor Center personnel will verify the DD3150, vaccine proof, and/or testing results prior to issuing a visitor pass.

Visitor Center personnel will not maintain copies of the DD3150, vaccine records, or testing results for official visitors.

Daily Periodic inspection of report that is generated and provided to COR

Sections 5.5 & 5.6 Periodic inspection of report that is generated and provided to COR

Section 5.10

Contractor Quality Control Plan (QCP)

Annually provided with updates to

COR

Annually reviewed by COR

Sections 5.5 & 5.6 Timeliness: QCP provided to COR annually during contract option year renewal

Quality: are updates included to reflect applicable changes to Deliverables and Performance Requirements

Section 14.2.3

Employee Training Plan Annually provided with updates to

COR

Annually reviewed by COR

Sections 5.5 & 5.6 Timeliness: Employee Training plan provided to COR during contract option year renewal

Quality: are updates to training plan provided that reflect changes to Deliverables and Performance Requirements

Section 14.3.4

Employee Resumes Review All prospective employee resumes submitted to COR

Planned review as needed

N/A Timeliness: are resumes provided for review

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 11 of 37

TABLE 3: QUALITY ASSURANCE WORKSHEET

Certification by the Government of satisfactory services is contingent upon the contractor performing in accordance with the terms and conditions of the contract. The COR will evaluate the contractor’s performance under this contract using the methods of surveillance specified in Section 5 of the PWS. All Surveillance Observations will be recorded by the COR utilizing Table 3 and reported to the KO.

Deliverable Minimal Acceptance Quality Level:

Satisfactory

Surveillance Method Performance Rating:

Timeliness and Quality

Observations and Comments

Visitor Center Receptionist Staffed daily and < 3 substantiated complaints concerning the Visitor center as a whole

Monthly review of customer surveys and Random Observation by

COR

Timeliness: Receptionist Present

Quality: < 3 substantiated complaints

Accurately initiate, update, and close transactions in

DEERS/RAPIDS/CAC

systems to determine if customer is authorized/ vetted

Completed within 5 min of a valid request

Random inspection of appointments Biweekly and review of Q-Matic reports by COR

Timeliness:

< 5mins to complete transaction

Issue Military Media (CAC for Active Duty, Reservist, Retired, Dependents and other customers)

Completed within 30 min of a valid request

Random inspection of appointments Biweekly and review of Q-Matic reports by COR

Timeliness:

< 30mins to complete transaction

Accurately initiate, update, and close transactions in

LENEL/D BIDS

software to determine if customer or contractor is authorized/ vetted

Completed within 5 min of a valid request

Random inspection of appointments Biweekly, review of Q-Matic reports and Audit of data transferred from DLA form 1815 by COR

Timeliness:

< 5mins to complete transaction

Quality: Audit 5 forms for accuracy of data transfer to customer profile

Issue Access Control Media for visitors, contractors and other customers with 100% accuracy

Completed within 15 min of a valid request

Random inspection of issued media and accountability records by COR

Timeliness:

< 15mins to complete transaction

Quality: Audit 5 forms for accuracy of data transfer to customer profile

Issue temporary identification badges (visits of 30 days or longer)

Completed within 15 min of a valid request

Random inspection of issued media and accountability records by COR

Timeliness:

< 15mins to complete transaction

Quality: Audit 5 forms for accuracy of data transfer to customer profile

Issue temporary identification badges (visits of 29 days or less)

Completed within 15 min of a valid request

Random inspection of issued media and accountability records by COR

Timeliness:

< 15mins to complete transaction

Quality: Audit 5 forms for accuracy of data transfer to customer profile

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 12 of 37

Designate and ensure reoccurring training for Site Security Manager

(SSM)

2 SSMs on duty during operating hours and yearly training current

Semi-annual inspections of training records by

COR

Quality: 2 SSMs on duty and certified

Conduct inventories of Accountable Media (blank Lenel cards by sequence number, Blank CAC) and administrative supplies

100% accountability of media, Biweekly report emailed or upon request by COR

Random/Planned 100% inspection of Media tracker by COR

Timeliness: Biweekly report emailed

Quality: 100% accountability of Media

Inventory of Equipment

(DBIDS/CAC

machines, Printer/Scanner, etc., and Operational status)

Monthly Report due to COR each Friday by 1600, informal status updates to the COR as needed

Planned inspection by

COR

Timeliness: report provided to COR

Quality: Contractors tracking operational status of equipment

Visitor Center Clerk(s) properly trained to perform duties in all compacities

Daily Random Observation by

COR

Quality: Clerks trained to perform duties in Tasks 2,3,4,5, and 7

Quality: Team Lead and alternate Team Lead available

Provide constant staffing during peak hours for 7 workstations (0830 - 1430)

Daily Random Observation and Review of schedule/ employee listing by COR

Random Observation and Review of schedule/ employee listing by COR

Visitor Center personnel will verify the DD3150, vaccine proof, and/or testing results prior to issuing a visitor pass. Visitor Center personnel will not maintain copies of the DD3150, vaccine records, or testing results for official visitors.

Daily Periodic inspection of report that is generated and provided to COR

Periodic inspection of report that is generated and provided to COR

Contractor Quality Control Plan (QCP)

Annually provided with updates to COR

Annually reviewed by

COR

Timeliness: QCP provided to COR annually during contract option year renewal

Quality: are updates included to reflect applicable changes to Deliverables and Performance Requirements

Employee Training Plan

Annually provided with updates to COR

Annually reviewed by

COR

Timeliness: Employee Training plan annually provided to COR during contract option year renewal

Quality: are updates to training plan provided that reflect changes to Deliverables and Performance Requirements

Employee Resumes Review

All prospective employee resumes submitted to COR

Planned review as needed

Timeliness: are resumes provided for review

DDB0022

Highlight

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 13 of 37

The Contractor shall submit a Quality Control Plan within 10 business days of contract award. This plan shall describe the Contractor’s methodology for compliance with the Deliverables and Performance Requirements Summary above. The COR will notify the Contractor of concurrence or required modifications to the QCP within 10 business days of receipt. The Contractor shall make appropriate modifications within 5 business days of the COR’s notification and provide a revised QCP within 5 business days.

CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

a. Work to be performed under this contract or task order may, in full or in part, be performed at the Defense Logistics Agency (DLA) Headquarters (HQ) or other DLA field activity office(s), with physical access to a Federally controlled facility. Prior to beginning work on a contract, DLA and its field activity offices require all contractor personnel working on the Federally-controlled facility to have a minimum of a favorably adjudicated National Agency Check with Written Inquiries (NACI) or NACI equivalent.

b. Additionally, in accordance with Department of Defense (DoD) Regulation 5200.2-R, Personnel Security Programs, and DLA Issuance 4314, Personnel Security Program, all DoD contractor personnel who have access to Federally controlled information systems must be assigned to positions which are designated at one of three information technology (IT) levels, each requiring a certain level of investigation and clearance, as follows:

(1) IT-I for an IT position requiring a Single Scope Background Investigation (SSBI) or SSBI equivalent.

(2) IT-II for an IT position requiring a National Agency Check with Law and Credit (NACLC) or NACLC equivalent; and

(3) IT-III for an IT position requiring a NACI or equivalent.

Note: IT levels will be designated according to the criteria in DoD 5200.2-R.

c. Previously completed security investigations may be accepted by the Government in lieu of new investigations if determined by the DLA Intelligence (DI) Personnel Security Office to be essentially equivalent in scope to the contract requirements. The length of time elapsed since the previous investigation will also be considered in determining whether a new investigation is warranted. To assist the Government in making this determination, the contractor must provide the following information to the respective DI Personnel Security Office immediately upon receipt of the contract. This information must be provided for each contractor employee who will perform work on a Federally controlled facility and/or will require access to Federally controlled information systems:

(1) Full name, with middle name, as applicable, with social security number.

(2) Citizenship status with date and place of birth.

(3) Proof of the individual’s favorably adjudicated background investigation or NACI, consisting of identification of the type of investigation performed, date of the favorable adjudication, and name of the agency that performed the investigation.

(4) Company name, address, phone and fax numbers with email address.

(5) Location of on-site workstation or phone number if off-site (if known by the time of award); and

(6) Delivery order or contract number and expiration date; and name of the contracting officer.

d. The contracting officer will ensure that the contractor is notified as soon as a determination is made by the assigned or cognizant DI Personnel Security Office regarding acceptance of the previous investigation and clearance level.

(1) If a new investigation is deemed necessary, the contractor and contracting officer will be notified by the respective DI Personnel Security Office after appropriate checks in DoD databases have been made.

(2) If the contractor employee requires access to classified information and currently does not have the appropriate clearance level and/or an active security clearance, the DI Personnel Security Office will relay this information to the contractor and contracting officer for further action.

(3) The contracting officer will ensure that the respective DI Personnel Security Office initiates the investigation for the required clearance level(s) of the contractor personnel.

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 14 of 37

(4) It is the contractor’s responsibility to ensure that adequate information is provided, and that each contractor employee completes the appropriate paperwork, as required either by the contracting officer or by the DI Personnel Security Office, in order to begin the investigation process for the required clearance level.

e. The contractor is responsible for ensuring that each contractor employee assigned to the position has the appropriate security clearance level.

f. The contractor shall submit each request for IT access and investigation through the contracting officer to the assigned or cognizant DI Personnel Security Office. Requests shall include the following information and/or documentation:

(1) Standard Form (SF) 85, Questionnaire for Non-Sensitive Positions, or the SF 86 Questionnaire for National Security Positions (see note below);

(2) Proof of citizenship (i.e., an original or a certified copy of a birth certificate, passport, or naturalization certificate); and

(3) Form FD-258, fingerprint card (however, fingerprinting can be performed by the cognizant DI Personnel Security Office).

(Note to (f) (1) above: An investigation request is facilitated through use of the SF 85 or the SF

86. These forms with instructions as well as the Optional Form (OF) 306, Declaration for Federal Employment, which is required with submission of the SF85 or SF 86, are available at the Office of Personnel Management’s (OPM) system called Electronic Questionnaires for Investigations Processing (e-QIP). Hard copy of the SF85 and SF86 are available at OPM’s website, www.opm.gov, but hard copies of the forms are not accepted)

g. Required documentation, listed above in paragraphs (f) (1) through (3), must be provided by the contractor as directed by the contracting officer to the cognizant DI Personnel Security Office at the time of fingerprinting or prior to the DI Security Office releasing the investigation to the Office of Personnel Management.

h. Upon completion of the appropriate investigation, the results of the investigation will be forwarded by the office performing the investigation to either the appropriate adjudication facility for eligibility determination or the DI Security Division for review and determination regarding the applicant’s suitability to occupy an unescorted entry position in performance of the DLA contract. Contractor personnel shall not commence work on this effort until the investigation has been favorably adjudicated or has been waived into the position pending completion of adjudication. The DI Personnel Security Office will ensure that results of investigations will be sent by the office performing the investigation to the Defense Industrial Security Clearance Office (DISCO) or DI Personnel Security Office.

i. A waiver for an IT-I or IT-II position to allow assignment of an individual contractor employee to commence work prior to completion of the investigation may be granted in emergency situations when it is determined that a delay would be harmful to national security. A request for waiver will be considered only after the Government is in receipt of the individual contractor employee’s completed forms. The request for a waiver must be approved by the Commander/Director or an authorized representative of the DLA organization for which the contractor will perform. The cognizant DI Personnel Security Office reserves the right to determine whether a waiver request will be forwarded for processing; however, there will be no waiver for an IT-III position. The individua l contractor employee for which the waiver is being requested may not be assigned to a position, that is, physically work at the Federally controlled facility and/or be granted access to Federally controlled information systems, until the waiver has been approved.

j. The requirements of this clause apply to the prime contractor and any subcontractors the prime contractor may employ during the course of this contract, as well as any temporary employees that may be hired by the contractor. The Government retains the right to request removal of contractor personnel, regardless of prior clearance or adjudication status whose actions, while assigned to this contract, who are determined by the contracting officer to conflict with the interests of the Government. If such removal occurs, the contractor shall assign qualified personnel, with the required investigation, to any vacancy.

k. All contractor personnel who are granted access to Government and/or Federally controlled information systems shall observe all local automated information system (AIS) security policies and procedures as provided by the DLA site Information Systems Security Officer. Violations of local AIS security policy, such as password sharing, performing personal work, file access violations, or browsing files outside the scope of the contract, will result in removal of the employee from Government property http://www.opm.gov/

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 15 of 37 and referral to the contractor for appropriate disciplinary action. Actions taken by the contractor in response to a violation will be evaluated and will be reflected in the contractor’s performance assessment for use in making future source selection decisions. In addition, based on the nature and extent of any violations of AIS security policy, the Government will consider whether it needs to pursue any other actions under the contract such as a possible termination.

l. The contractor is also required to obtain a Common Access Card (CAC) for each contractor employee in accordance with procedures established at the DLA HQ or field activity office. When a CAC is required, the contracting officer will ensure that the contractor follows the requirements of Homeland Security Presidential Directive 12.

m. Contractor personnel must additionally receive Operations Security (OPSEC) and Information Security (INFOSEC) awareness training. The DLA annual OPSEC refresher training and DLA annual INFOSEC training will satisfy these requirements and are available through the DI Security Office.

n. When a contractor employee who has been granted a clearance is removed from the contract, the contractor shall provide an appropriately trained substitute who has met or will meet the investigative requirements of this clause. The substitute may not begin work on the contract without written documentation, signed by the contracting officer, stating that the new employee has met one of the criteria set forth in paragraphs (c), (d), or (i) of this clause, (i.e., acceptance of a previously completed security investigation, satisfactory completion of a new investigation, or a waiver allowing work to begin pending completion of an investigation). Individuals removed from this contract as a result of a violation of local AIS security policy are removed for the duration of the contract.

o. The contractor shall notify the contracting officer in writing, within 12 hours, when an employee working on this contract resigns, is reassigned, terminated or no longer requires admittance to the Federally controlled facility or access to Federally controlled information systems. When the contractor employee departs, the contractor will relay departure information to the cognizant DI Security Office so appropriate databases can be updated. The contractor will ensure each departed employee has completed the DLA J6 Out-Processing Checklist, when applicable, for the necessary security briefing, has returned any Government-furnished equipment, returned the DoD CAC and DLA (or equivalent) badge, returned any DoD or DLA vehicle decal, and requested deletion of local area network account with a prepared Department of Defense form 2875. The contractor will be responsible for any costs involved for failure to complete the out- processing, including recovery of Government property and investigation involved.

p. These contractor security requirements do not excuse the contractor from meeting the delivery schedule set forth in the contract or waive the delivery schedule in any way. The contractor shall meet the required delivery schedule unless the contracting officer grants a waiver or extension.

q. The contractor shall not bill for personnel, who are not working on the contract while that employee’s clearance investigation is pending.

r. The cognizant security office for this contract is DLA Intelligence at Richmond:

Mailing address:

Defense Supply Center Richmond 6090 Strathmore Road Richmond, VA 23237 Attn: DLA Intelligence (at Richmond) Security Office / Bldg. 85

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 16 of 37

a. Name and title of the individuals requiring access.

b. Proof of each individual's favorably adjudicated Background Investigation or National Agency Check with Inquiries (if required). (Proof shall consist of the identification of the type of investigation, date favorably adjudicated, and the name of the Investigative Agency);

c. Social Security Number.

d. Date and place of Birth

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 17 of 37

CONTRACTOR ACCESS AND USE OF PREMISES

1. Security Requirements Defense Supply Center Richmond (DSCR):

a. No employee or representative of the Contractor will be admitted to the work site unless he/she furnishes satisfactory proof that he is a citizen of the United States or an alien who has been lawfully admitted for permanent residence, or who presents evidence from the Immigration and Naturalization Service that employment will not affect his immigration status.

b. Personnel Information: All authorized non-military personnel utilizing the base are required to have in their possession at all times an installation visitor pass or access control badge. This pass is issued by the DSCR Visitor Center, located at Building 210. The Visitor Center is open Monday through Friday except federal holidays from 6:30 a.m. to 4:30 p.m. In order to obtain pass/badge, the Contracting Officer or designee will request personal identifiable information (PII) from each contractor and submit it to Security a minimum of 7 working days prior to start of work.

c. Official Capacity: The Contractor shall comply with visitor pass requirements for the performance of work at DSCR.

d. The DSCR Security Department will run a criminal history check on Contractor employees as a condition of employment. Official proof of identity or naturalization papers may be required, which will be retuned once entered into the security computer system. Based on the results of the criminal history check, the Vetting Official (VO) will or will not grant entry to the installation based on guidance set forth by the Installation Commander. If entry is denied, the Contractor will be immediately notified. DSCR Security may require updating or rechecking criminal history based on the duration of the contract. NOTE: The VO will deny access to any person who the Installation Commander has deemed unfit for unaccompanied access.

e. Proof of Identity: Official identification consists of any current Government issued picture identification. Examples- of official identification are valid state issued driver's license, military ID card, military dependent ID card, green card, etc. Expired identification is not valid.

f. Pass or Badge Management: Expired, invalid, inaccurate, inoperative or terminated Pass or Access Control Badge shall be returned to the Contracting Officer or his designee for disposition. These cards are the property of the U.S. Government and shall not be retained by the cardholder upon expiration, replacement, or when the DOD affiliation of the employee has been terminated. If the Pass or Access Control Badge is lost or stolen a police report will be completed and a new request will be submitted by the Contracting Officer or designee. Compliance with this requirement is mandatory and certification thereof to the Contracting Officer is required prior to submitting final invoices. Failure to return badges will hold up Contractor's final payment.

g. Contractor Security Responsibilities: The contractor is responsible for employees and subcontractors under their employment. Contractors will ensure that employees are familiar with and obey installation traffic, safety, and security regulations. Contractor employees, including subcontractors, are required to wear the ID card conspicuously on their outer clothing and above the waist at all times while working on this Center.

Personnel are subject to challenge and removal from the work area if the ID card is not being worn. It is the COR/designee’s responsibility to enforce this requirement. Failure to do so is just cause for ordering that work on a contract be stopped.

h. Unofficial photography, cameras, or photographs are prohibited on DSCR property. When official

SOURCE SELECTION INFO - SEE FAR 2.101 & 3.104 Page 18 of 37 photographs are required, submit a written approval request containing specific justification and details to the Contracting Officer 5 days prior.

i. Firearms, Weapons, Alcoholic Beverages, Illegal Drugs, and Contraband are prohibited on DSCR property. Violators may be prosecuted. State issued/authorized concealed weapons permits are not valid on Federal (DSCR) property.

j. Trusted Traveler Program (TTP): Contractors are not authorized to use the TTP to escort individuals on to the installation.

k. DSCR is not responsible for job site security. Removal of material from jobsite and Installation are subject to security checks.