PWS Dining Hall Attendant Services.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Food Service Attendant Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform food service attendant services at 101 ARW, Bangor, Maine, as defined in this PWS.

1.2 Background: The 101ARW Appropriated Fund food service operation consists of a main dining facility, The Horizon Inn. This facility is dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Horizon Inn is a full service dining facility to include carry out service.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: Performance shall be at the Maine Air National Guard, 107 Pesch Circle, Building 417 (Dining Facility), Bangor, ME 04401 except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, pandemics, administrative closings, or similar Government-directed facility/installation closings. The contractor will prepare meals, serve during the designated meal times and perform cleaning for the Bangor ARW.

Contractor will provide entrée portion control by serving meal items to members of the Bangor ARW.

Contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation;

including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 AT Level 1 Awareness Training (AT): All contractor employees requiring access to any Military Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 AT is available at https://jko.jten.mil/courses/atl1/launch.html .

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Special Qualifications:

1.4.7.1 ServSafe Certificate: The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this agreement and shall follow all applicable U.S. Food and Drug Administration’s Food Code Standards, as well as state and local standards. Each employee shall possess a ServSafe certification. A copy of all ServSafe certificates will be keep on file in the Dining facility Office. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training.

1.4.7.2 Food Handler Training: The contractor shall ensure that contract supervisors receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS). This training class is approximately one hour in length and provided by 101MDG/PH on an annual basis. All attendees are required to complete the sign-in roster in order to receive credit for the class. All non-supervisory employees will be trained in food handling techniques by contract supervisors that have attended the food handlers training course. Refresher training is repeated annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

1.4.7.3 Management. The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at 101ARW with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 1 hour. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle.

1.4.7.4 Sanitation. The contractor shall comply with all federal and Air Force mandated food preparation and sanitation requirement, AFI 48-116 Food Safety Program. The contractor shall cooperate in and make employees, facilities, and equipment available for all tests required by the 101st Air Refueling Wing Medical Group. During actual or suspected food borne illness outbreak, the contractor shall make facilities, equipment, and employees available for testing and questioning by medical and other investigative personnel. No payment shall be made to the contractor for added costs, if any.

1.4.7.5 Personal Hygiene. The contractor shall make sure the Contract Employees meet the following sanitation requirements:

1.4.7.6 Their fingernails are cut short so that they do not extend beyond end of fingers and are kept clean.

1.4.7.7 They trim facial hair to one inch or less.

1.4.7.8 They wear acceptable head covers (hats, caps, and hairnets, beard nets) to prevent loose hair from falling into food or onto food contact surfaces.

1.4.7.9 When any symptoms of a communicable disease are experienced, the Contract Employee will be promptly replaced with medically fit person(s). Contract Employee relieved of duty due to illness must have a medical clearance before returning to work.

1.4.7.10 Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

1.4.7.11 Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, at the established price for each meal. Employees may choose to bring food from other sources into the dining facility. Meal periods shall be taken by the Contractor employees at times agreed to by the Contractor supervisor and the Government representative in charge of the dining facility. Breaks are at the Contractor supervisor discretion, two (2) fifteen (15) minute breaks per shift. Not during serving hours.

1.4.7.12 Training. The Contractor shall provide necessary training to employees and maintain records of all training on-site and have them available for government review. Training deem necessary by the 101st Services Flight will be conducted by Services Flight Management before daily duties are started, (example, fire drills, Ladder safety, Chemical uses, Proper Lifting).

1.4.7.13 Uniform Requirement. The uniform shall consist of:

1.4.7.14 Long pants

1.4.7.15 Short sleeve shirt/Chef’s Coat

1.4.7.16 Clean Hats/Caps or hairnets/beard nets

1.4.7.17 Shoes shall be of sturdy construction and shall cover the foot to meet sanitation and safety requirements. Open toed shoes, sandals, or sneakers shall not be worn.

1.4.7.18 The Contractor and Contractor’s personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or wearing name badges, which contain the company name and employee name. The contractor shall provide employees with a distinctive uniform, cap or hairnet, and identification tags.

1.4.7.19 Use of Alcoholic Beverages/Drugs: The use of alcoholic beverages or illegal drugs by The

Contractor and Contractor’s personnel on duty is strictly prohibited. Any violation shall be cause for immediate removal of the offender(s) by the Contract Employee(s) from further work. Removal of Contract Employee(s) for such causes does not relieve the Contract Employee(s) of the requirement to provide required personnel to perform services.

1.4.7.20 Use of Tobacco. The use of tobacco products by Contract Employee(s) while on duty will be confined to those areas outside the dining facility that have been designated by the Government as smoking areas. Designated smoking areas are distinguished by the labeled Red Smoking Receptacle, located near the front of the 417 entrance. Hands will be washed thoroughly upon returning to work.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5.

The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive directions and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non- Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel (Add only if applicable)

If contractor travel is required, a separate Not To Exceed (NTE) Contract Line Item Number (CLIN) will be added to the contract to pay for travel expenses.) If contractor travel is required, the following is mandatory language in the PWS: The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. Note: COR may authorize travel if fully funded travel CLIN exists and funding is validated prior to travel arrangements being made. KO approval is only necessary if funding is unavailable or KO has retained COR responsibilities.

1.4.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.14 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the (Insert the time period, i.e., 60 days, 30 days, etc.) phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. (NOTE: PIPOs are generally only required if the current contract that this acquisition will replace contains FAR Clause 52.237-3, Continuity of Services. This clause is used for critical services that must not experience a break in services and requires the incumbent contractor to work with the new contractor to transition performance. If you require a PIPO, you must ensure your package is submitted to the Contracting Office with enough time to implement the PIPO after award.)

2.0 Definitions and Acronyms: (This section includes all special terms and phrases used in the PWS. The definitions must clearly establish what is meant. Each definition provided should be carefully considered, for that definition becomes binding for all requirements in the contract. This section should also contain a complete listing of all acronyms used, giving both the acronyms and the words represented by the acronym. The definitions and acronyms below should be included, as a minimum; however, if others are applicable to a specific requirement, add them as well.)

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS: (List all acronyms used in the PWS and what they represent. At a minimum, insert the acronyms provided below.)

AEI

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement

DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, and equipment, listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: The Government shall furnish to the contractor, for the performance of the services required hereunder, the following:

3.2.1 All food, spices, supplies and materials necessary to prep food products according to the Air Force recipes.

3.2.2 All janitorial equipment, including brooms, scrub brushes, mops, etc.

3.2.3 All soaps, detergents and other cleaning chemicals for Dishwashing Machine and three compartment pots and pans sink.

3.2.4 All supplies including paper towels, rags, clean cloths, etc.

3.3 Equipment: The Government shall furnish the necessary equipment for the contractor to perform services outlined in this PWS to include: refrigerators, ovens, grills, steam kettles, prep tables, warmers, etc.

3.4 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1

5.1 Food Preparation. The contractor shall obtain foods ordered by the Dining Facility Manager or equivalent for each meal and accomplish the food preparation tasks listed on Food Service Production Log, for the salad and yogurt bar in accordance with (IAW) the Air Force Automated Recipe Service.

5.1.1 Contractor will receive all food products and supplies from Services Flight Storeroom personnel and will distribute to the contractors as needed.

5.1.2 Food preparation will be completed as directed by Air Force Recipe system for each item.

5.1.3 Food service techniques will be utilized to prepare food products, ensuring attractive appearance, smell and taste are of top quality.

5.1.4 Prepared food items will be maintained at the appropriate temperatures to mitigate food borne illnesses.

5.2. Service of Food. The contractor shall serve food in standard portions, IAW Air Force Golden Eagle

Line Serving Standards, unless the patron request smaller portions.

5.2.1 Set up and close down serving lines in accordance with the Food Service Production Log (AF form 662).

5.2.2 Serving line (main line, short order, and dessert line) will be maintained and cleaned continuously through the duration of the serving time.

5.2.3 Food will be served on the plate in an attractive manner.

5.2.4 Temperature of the serving line will be at a temperature that will maintain proper holding temperature’s for each item.

5.2.5 Serving line will be immediately cleaned and sanitized in the event of spillage and or upon completion of the meal.

5.2.6 Provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute main serving line and 3 guests per minute on short order serving line or breakfast line.

5.2.7 Provide washing, cutting, chopping, and prepping of all items for salad and yogurt bar.

5.2.8 Salad bar will be maintained, stocked, and cleaned continuously through the duration of the serving time.

5.2.9 Prepare food items for Yogurt bar, including but not limited to: yogurt, fresh fruit, granola, etc.

5.2.10 Contractor will ensure meals are ready to be served at 10:45am.

5.2.11 There may be times throughout the contract that Breakfast will be served as the meal of the day.

On those occasions, meals are ready to serve at 6:00am. Contractor would be required to arrive at 5:45am to assist with serving and following the meal, deep cleaning is done throughout the kitchen and bathrooms.

5.3 Meal Preparation. There may be times throughout the contract that contractor will be required to prepare the entire meal for the Bangor ANG. Those events include, but not limited to, absence of Services personnel due to deployment, tactical pauses, required training, etc.

5.3.1 The contractor shall obtain foods ordered by the Dining Facility Manager or equivalent for each meal and accomplish the food preparation tasks listed on Food Service Production Log, for the salad bar in accordance with (IAW) the Air Force Automated Recipe Service.

6.3.2 All items listed within 5.1.1 through 5.2.9 of this PWS will be accomplished along with preparation of the main course menu, consisting of, but not limited to, 2 meat options, 2 starches, 2 vegetables and assorted desserts, salad bar and yogurt bar.

5.3.3 Contractor will be notified by the KO if meal preparation is required due to limitations listed in 5.3.

These periods could be quarterly or up to 8 consecutive months in duration.

5.3 Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116 Food Safety Program all chapters.

5.4.1 Floor Cleaning - General. Clean floors so that no visible dirt, dust, grease and debris remains on floors, floor mats or runners, in corners, behind doors, or under furniture and equipment. Spot clean floors to remove food spills and debris.

5.4.2 Spot Floor Cleaning. Spot cleaning is hand removing, sweeping, or damp mopping as necessary to remove food or beverage spills and debris such as cigarette butts, straws, napkins, etc., from dining hall floors. Spot cleaning includes removal of water, sand, dirt, or stains caused by open doors or heavy traffic. On carpeted floors, spillages must be immediately cleaned with cold water to prevent stains from setting into the carpet. A properly spot cleaned floor is free of food spills and debris, sand, water, dirt or stains near open doors or heavy traffic areas.

5.4.3 Sweeping. Sweeping in other than food-handling areas may be accomplished using brushed, brooms, treated dust mops or electrically powered cleaners. A properly swept floor is free of litter, dust and foreign debris.

5.4.4 Vacuuming. Vacuuming of carpets is done using a mechanical beater or power brush type carpet vacuum machine. After vacuuming, the carpet or floor shall be free of all visible litter and soil.

Vacuuming can also include the use of a shop vacuum/wet vacuum in the event of a wet spill cleanup.

5.4.5 Damp Mopping. Damp mopping is performed to disinfect the floor in areas where wet mopping is not desirable. A properly damp mopped floor is free of dirt, dust, food residue, marks, film, streaks, debris, and standing water.

5.4.6 Wet mopping. Wet mopping follows sweeping and is the cleaning of other than carpeted or wood floors using cotton or sponge yarn mops. A properly wet mopped floor is free of dirt, dust, food residue, film, streaks, marks, debris and standing water.

5.4.7 Washing. Washing is substituted for, or added, following wet mopping concrete floors. A properly washed concrete surface is free of dirt, dust, food residue, debris and residue of mopping or soaking solutions.

5.4.8 Spot Cleaning. Spot cleaning is the cleaning within any of the categories listed using the appropriate method. Spot cleaning is performed on an as required basis. Properly accomplished spot cleaning causes the area cleaned to achieve the same standard achieved during scheduled service.

5.4.9 Damp wiping (non-food surfaces). Damp wiping of furniture, decorations, and non-food agreement surfaces of equipment is accomplished using a clean cloth dipped into disinfectant solution or dampened by a spray bottle. A properly damp-wiped surface is free of dirt, dust, grease, streaks, spots, debris, or water residue.

5.4.10 Wall and Door Cleaning. Wall and door cleaning includes walls, wainscots, doors, posts, partitions, baseboards, trim, jams, and wall mounted fixtures. Properly cleaned wall and door areas shall be free of dirt, mold, stains, streaks, lint and splashes.

5.4.11 Glass Cleaning. Glass cleaning is done on interior doors, display cases, directory boards, mirrors, glass ovens, (does not include exterior windows). A properly cleaned glass surface is free of dust, dirt, grease or other matter, spots, streaks or residue.

5.4.12 Floor Drains. Clean floor drains after each meal.

5.4.13 Ceiling Vents. Clean vent as needed, at least quarterly.

5.4.14 Bathrooms. Both men and women’s bathroom in the Dining Facility and rear of kitchen are cleaned daily, to include mopping.

5.4.15 Hood and Filters. Remove and clean filters as needed, at least quarterly, clean hood monthly.

5.4.16 The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility.

5.4.17 Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with Tri-Service Food Code utilizing both Dish Washing Machine and three-compartment sinks.

5.4.18 When needed, assistance with moving of tables and chairs for cleaning or special events, including but not limited: promotions, retirements, trainings, Commanders Calls, etc.

5.5 Beverage Dispensers and Ice Machine. Carbonated beverages, milk, coffee urns and ice machine shall be monitored regularly so as not to run out of product during the meal service.

5.6 Waste Management: The contractor shall assist the government by complying with the base -recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility by a government-approved method.

5.6.9 No HAZMAT materials will be brought on the base.

5.6.10 Pollution Prevention Program. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed from the facility. The contractor shall comply with AFMAN32-7002, Environmental Compliance and Pollution Prevention.

5.7 Hours of Operation:

5.7.1 Normal. The contractor shall maintain operating hours at the Horizon Inn Dining Facility of 0700-

1500. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons to be served and additional time for second servings.

5.7.9 Holidays. The Horizon Inn Dining Facility serves at least two holiday meals. The contractor shall plan for increased attendance at Christmas and one other meal during the Summer time, providing additional service hours if necessary. The Government will provide holiday schedules during the Christmas season, and other special occasions to the contractor at least 5 days before the date of the event.

5.7.10 Emergency Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services when required by the contracting officer, at the contract line item price for extended service hours. A representative of the contracting officer will verbally advise the contractor of the effort required and the contracting officer will follow up with a modification of the contract.

5.7.11 Contingency Services. Operations which may increase workload, to include Performance of

Services during Crisis Declared by the National Command Authority.

5.7.12 Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated (1) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

5.8 Contingency Workload for Contract workers:

5.8.1 In special and emergency situations, including, but not limited to mobilization and surge requirements, the contracting officer may direct the contractor to provide cooks in addition to attendant personnel. This service will be provided at the line item cost per the bid schedule.

5.8.2 The government will provide the contractor a minimum of three days advance notice to replace a specific number of military cooks and the expected duration of the requirement.

5.8.3 The contractor shall provide employees who are qualified to perform the duties specified in this

PWS.

5.8.4 The government, at the government’s option, when the government perceives that mission accomplishment is endangered may augment surge requirements beyond the capability of the contractor.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/

Page)

Date of Publication

Title Mandatory or

Advisory

Website

DoD 5500.7-R

11/29/07 Ethics Standards

A https://tigs-online.ignet.army.mil/Guides_Ref/d55007p.

pdf

AFMAN

32-7002

02/04/20 Environmental Compliance and Pollution Prevention

M http://www.e-publishing.af.mil/

AFMAN

34-240

04/19/19 Food Service Management

Program

M http://www.e-publishing.af.mil/

AFI 48-116 09/11/18 Food Safety Program

M http://www.e-publishing.af.mil/

AFMAN

48-147

03/01/19 Tri-Service Food Code

M http://www.e-publishing.af.mil/

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance

Standard Acceptable

Quality Levels

(AQL)

Surveillance Method / By Whom

5.1 Prepare food IAW

recipe cards

95% of menu items/meal period

5% failure to perform food preparation IAW recipe card for each menu items/meal period

Periodic Inspection - COR will review/ taste menu items.

5.1.4 Comply with

sanitation requirements of the food code and state and local laws/regulations, which results in a satisfactory or better rating in

Health Inspections.

100% of the time 0% failure to perform sanitation requirements of the food code and state and local laws/regulations, which results in a satisfactory or better rating in

Health Inspections

Periodic Inspection - COR will review/spot check sanitation practices.

5.2.2 Maintain the interior

of the dining facility in a clean and sanitary condition

90% of the time 10% failure to Maintain the interior and exterior of the dining facility in a clean and sanitary condition

Periodic Inspection - COR will review

5.2.6 Provide cooks/food

servers to ensure there is no impact on food service operations during contingency operations

90% of the time 10% failure to Provide cooks/food servers to ensure there is no impact on food service operations during contingency operations

Periodic Inspection - COR will review

5.1.10 Satisfy facility

manager and guests in reference to timeliness of service and courteousness of employees

90% of monthly meal periods

10% failure to perform Satisfy facility manager and guests in reference to timeliness of service and courteousness of employees

Periodic Inspection - COR will review customer commit cards and observe contractors as they serve.

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

4.1.7.1 ServSafe

Certificates

Provide within 15 days of contract award and exercising of option year.

1 Hard Copy COR

1.4.1 Quality Control

Plan

Provide within 15 days of contract award and exercising of option year.

1 Electronic Submission

KO

1.4.5.5 AT Level 1

Awareness Training

Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.10 Identification

Media

Return within 14 days of employee’s departure from contract if dismissed due to performance or when contract complete.

Original(s) Hard Copy KO

1.4.9 Contract

Manager

Provide within 14 days of a change or prior to the UTA; whichever occurs first.

1 Electronic Submission

KO

TECHNICAL EXHIBIT 3

Estimated Workload Data

(This information is provided for historical background only. It is not a guarantee of workload quantities.)

ITEM NAME ANNUAL ESTIMATED QUANTITY

1 Meals Prepared and Served at Bangor

ANG

150-250/Drill Weekend Day

Vendor Food Temperature Log

Item Checked Time/Temp Checked By (Name)

The Food Service Vendor will prepare food items, will be accomplished based on FDA Food Code 2009 Part 3- 501.19, 2.(B). All Sub-parts applicable (1-4) and Performance Work Statement

Hot foods between 140-165 degrees Fahrenheit and cold foods 41 degrees or less Fahrenheit.

Circle Food Type: Hot / Cold

ATTACHMENT 1

ATTACHMENT 2

Bangor ANG SCHEDULE AND POCs Scheduled dates may be changed due to training requirements.

Notification of any changes will be made in a timely manner.

POC - SMSgt Heather Johnson, (207) 404-7262, fax (207) 404-7234, Heather.johnson.3@us.af.mil

POC - MSgt Douglas Bishoff, (207) 401-7066, fax (207) 404-7234, Douglas.bishoff.1@us.af.mil

02 & 03 October 2021 06 & 07 November 2021 04 & 05 December 2021 08 & 9 January 2022 05 & 06 February 2022 05 & 06 March 2022 02 & 03 April 2022 14 & 15 May 2022 04 & 05 June 2022 06 & 07 August 2022 10 & 11 September 2022

ATTACHMENT 3

Bangor ANG SAMPLE MENU

Saturday, (Date) UTA Food Service:

Number of Meals to Prepare 150-250 Serving Time 1100-1230 Ready to be Served By 1045 Location Horizon Inn Dining Facility, Building 417

Menu Items Portion Size Boneless Roast Turkey 4 to 5 oz.

Baked Haddock 4 to 5 oz.

Mashed Potatoes ¾ cup Rice Pilaf ¾ cup Chicken/Turkey Gravy ¼ cup Carrots ¾ cup Broccoli ¾ cup Assorted Desserts 1 ea.

Bread 1 Sev Fresh Fruit 1 ea.

Salad Bar 1 Sev

Sunday, (Date) UTA Food Service:

Menu Items Portion Size BBQ Chicken 4 to 5 oz.

London Broil 4 to 5 oz.

Roasted Red Potatoes ¾ cup Scalloped Potatoes ¾ cup Gravy ¼ cup Mixed Vegetables ¾ cup Corn-On-The-Cob 1 ea.

Assorted Desserts 1 ea.

Bread 1 Sev Fresh Fruit 1 ea.

Salad Bar 1 Sev