PWS Dec 20 2021(1).docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

West Virginia Army National Guard Dining Facility Full Food Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Full Food Services, as defined in this PWS.

1.1.1 Objectives: The objectives of the contract are to support the WVARNG RTI Dining Facility an efficient and cost-effective manner by providing meals classified as either Subsistence-In-Kind (SIK) Diners or Non-SIK Diners.

1.2 Background: The contractor will be required to provide full food service for Camp Dawson, Kingwood, West Virginia. The requirements of this contract include menu planning, cooking, serving and cleaning for the following meals: Breakfast, lunch and dinner to be served in the dining facility, sack lunches for field exercises and To Go meals. These meals shall resemble the portion, variety and quality expected at established restaurants and TM 10-412.There will also be a need to provide bag type meals as well. The contractor shall perform to the standards in this SOW. Authorized diners are identified by two classifications: Subsistence In-Kind (SIK) and Non SIK. The government will provide payment for SIK diners only under this contract. Non SIK diners will pay for their own meals via cash or other means.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and four 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0600-1830 daily, except on some recognized U.S. holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at Building #100, Camp Dawson, West Virginia. The contractor shall maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is operational. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall perform services on these days only when SIK diners are present:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth Independence Day

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veterans Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is how it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Reserved

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Antiterrorism Awareness Level I Training (AT Level 1): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR, within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 The Contractor will require all staff attend a minimum of 12 hours of food safety training per year, provided by the contractor, have a valid, current ServSafe Food Handler Training certificate, and be certified through Preston County Health Department within thirty (30) days of hired. All training certifications and attendance shall be documented and made available to the COR upon request

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicle passes) to the KO within 14 days of an employee’s departure. The contractor shall provide, and employees shall wear, a distinctive, professional uniform displaying the company logo and a legible name badge.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Reserved

1.4.13 Reserved

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 15 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.10 Equipment: means a tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.11 Government-furnished property: Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.12 Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, special test equipment or real property.

2.1.13 Property: All tangible property, both real and personal.

2.1.14 Property records: The records created and maintained by the contractor in support of its stewardship responsibilities for the management of Government property.

2.1.15 Property Administrator: An authorized representative of the contracting officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a contractor.

2.1.16 Full Food Service: All labor, personnel, supplies, materials, supervision, and any other items necessary to provide Project Management

2.2 Acronyms:

RFMSS Range Facility Management Support System

AGO Form 30-22 WV Meal projection form

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below (Technical Exhibit 4) solely for the purpose of performance under this contract.

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include kitchen space, dining area, storage area, and other items necessary to operate a dining facility.

3.1.1 The Government will furnish the facilities described in the contract and other existing facilities attachments such as garbage/trash storage, outside storage areas, apron space, buildings, and sheds. The Government will be responsible for facilities engineering support of the facilities furnished. The contractor shall not make any alterations to the spaces except with prior written permission of the Contracting Officer. The contractor shall, as directed by the Contracting Officer, restore the facilities, areas, and GFP/Equip/Mat to the condition in which received, fair wear and tear excepted, at time of contract completion or termination of this contract, except as otherwise approved in writing by the Contracting Officer.

3.2 Materials: NONE

3.3 Equipment: The Government will provide dining area in building #100 and all equipment that is plumbed, wired and/or considered permanent real property. Tables and chairs for diners are provided. Government property provided in this section shall be used only in the performance of the functions and tasks in this contract.

3.4 Services: The Government will provide pest management services for the facility.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The contractor shall furnish all material and equipment necessary to provide full food services to fulfill the requirements of the contract at no additional cost to the Government.

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Reserved.

5.0 Requirements:

5.1 The contractor shall comply with all Federal and Army mandated Food Programs (AR 30-22). The contractor shall provide requested meals for SUBSISTENCE-IN-KIND DINERS.

5.1.1 Headcount. The Contractor shall provide headcount/cashier services to document the number of meals consumed during each meal service period to ensure proper accountability for SIK and NON-SIK diners. The COR shall provide headcount sheet templates to use for SIK orders. Completed headcount sheets shall be provided to the COR electronically via email on a weekly/monthly basis no later than the 15th of each month for the previous month.

5.2 Food Service: The Contractor shall provide a cafeteria-style meal consisting of hot food bar, salad bar & beverage bar. Contractor shall serve food items from hot food bar. The salad bar and beverage bar will be self-serve. The contractor shall progressively prepare items to ensure freshness and optimum flavor, color, texture, and nutritive value. The contractor shall replenish menu items throughout scheduled serving period.

5.2.1 Field Feeding/Off-Site Feeding. The contractor shall prepare complete meals for pickup by the units. These meals shall be prepared IAW with the menu of the day and Exhibit 5. The contractor shall coordinate with COR projected number of meals.

5.3 Meal Orders: The Contractor shall include RFMSS and WVARNG AGO Form 30-22 in daily operations to acknowledge and project meal requirements. The COR will notify the Contractor of any deviations.

5.3.1 Contractor shall plan meals IAW with meal projections provided thru RFMSS.

An estimated Range Facility Management Support System (RFMSS) report will be available for each scheduled class or unit training requirement approximate 30 days prior to a scheduled meal period. The contractor shall be notified of the approximate number of meals required at that time.

5.3.2 Contractor shall validate SIK and NON-SIK with proper identification. SIK soldiers are the ONLY diners authorized for contractor reimbursement. SIK soldiers will have a meal card for identification. If in uniform, only the meal card is required. If out of uniform, the meal card PLUS military ID card is required. All other diners are identified as NON-SIK and are responsible for cost of their own meal.

5.3.3 Standard service schedule. The contractor shall provide meal service Monday through Sunday (only when SIK meals are scheduled) as listed below:

The contractor shall extend the serving period, if necessary, to accommodate a large number of diners.

5.3.4 The Contractor shall adjust operations if no SIK meals are projected in coordination with COR Guidance.

5.4 Meals. The Contractor shall provide complete meals as listed in the 21 Day Menu and Exhibit 5, Heating and Cooling Beverages, bagged meals, or individual items.

5.5 Menu requirements, planning and submission; the Contractor shall use the WVARNG 21 Day Menu to develop and submit a monthly menu for approval by the COR. The COR shall approve/modify submitted menu no later than two weeks prior to the start of the cycle. Any deviation or substitution must be approved by COR.

5.5.1 Menu Board - The contractor shall post the daily menu at the entrance into the dining facility for all diners to view. The approved daily menu shall be posted outside the DFAC seven days prior to the day of service.

5.5.2 The contractor shall display nutrition posters, table tents and guide to good eating cards.

5.5.3 The contractor shall label all items being served to include caloric values prior to the scheduled start of the meal serving period.

5.6 Minimum daily menu specifications; Contractor shall provide food products of equal or greater grade/quality as listed in Exhibit 5.

5.6.1 The contractor shall not serve cycle menu items more than twice a week and not on consecutive days.

5.6.2 The contractor shall provide, on advance request, special meals for those with religious or special dietary requirements on a case-by-case basis as directed by the COR.

5.6.3 The contractor shall not serve alcoholic beverages of any type with the meals.

5.6.4 The contractor shall manage unconsumed food IAW Tri Service Food Code TB MED 530.

5.6.5 Holiday meals. The Contractor shall serve Holiday meals in accordance with (AR 30-22, paragraph 3-48 m.) The COR may authorize an exception. Reserve Components will serve only one holiday meal (Thanksgiving or Christmas) within the fiscal year.

5.6.6 Bag Lunches- The Contractor shall provide Bag Lunches if required by customer IAW Exhibit 5.

5.7 The contractor shall prepare meals for each menu based on the headcount provided by the Government and the coordinating Armed Forces Recipe Cards (TM 10-412). Each menu shall be converted to the correct ingredients list for the quantity of meals being prepared.

5.7.1 Warming/Cooling Beverages. The Contractor shall provide warming or cooling beverages during extreme weather conditions or late-night training operations IAW Exhibit 5.

5.8 The contractor shall comply with all Federal, state, and local health food codes and all local regulations relating to foodservice sanitation and procedures. Specifically, the Tri-Service Food Code, TB Med 530.

5.8.1 The contractor shall submit to periodic inspections by representatives of both the local health department and the Government.

5.8.1.2 The Contractor shall report all health inspections and results to the COR or their representative within 24 hours by the Contractor.

5.8.2 The Contractor shall store, hold and serve all food at the correct temperatures IAW TB MED-530. The contractor may propose additional and/or higher standards that meet the Government’s goals of providing a healthy dining experience for its workforce.

5.8.2.1 The Contractor shall ensure the workplace is free from communicable diseases and IAW Tri-Service Food Code, TB-MED 530 and physically able to do their assigned work. Any outbreak will be reported to the COR immediately.

5.8.2.2 The Contractor shall ensure all staff attend a minimum of 12 hours of food safety training per year, provided by the contractor, have a valid, current ServSafe Food Handler Training certificate, and be certified through Preston County Health Department. All training certifications and attendance shall be documented and made available to the COR upon request.

5.8.2.3 The contractor shall develop a Hazard Analysis and Critical Control Point (HACCP) plan as required by the FDA and local county and/or state health codes and present to COR within 30 days of award. A copy shall be made available on site for the COR’s review at any time.

5.8.3 The Contractor shall maintain Safety Data Sheets (SDS), in accordance with OSHA regulations.

5.8.3.1 The contractor shall comply with OSHA Regulation 1900.1200, Hazard Communications.

5.8.3.2 The contractor shall ensure all cleaning materials and supplies used meet OSHA standards and be non-corrosive to the surfaces to which they are applied. All solutions must be clearly labeled and stored properly.

5.8.4 The contractor shall keep the entire serving line clean (i.e., free from spills and debris) during service hours. The contractor shall sweep/mop the serving line daily after service hours.

5.8.4.1 The contractor shall keep building areas and all items used by the contractor and staff clean and sanitary. These areas and items include, but are not limited to, floor drains, kitchen, serving area(s), storage areas, loading docks, and dumpster locations. Failure of the contractor to keep any of the facilities clean and sanitary may require additional cleaning, at the contractor’s expense, as deemed necessary by the COR.

5.8.4.2 The contractor shall be responsible for all subsistence deliveries, receipt, and storage activities. Contractor shall maintain a neat and clean storage area.

5.8.4.3 The contractor shall be responsible for the identification, prevention, or cleanup of unsanitary or hazardous conditions posing a threat or public health risk to any person in the food facility and shall apply to any portion of the facility under the contractor’s jurisdiction.

5.9 Manager(s): The contractor shall provide a full-time onsite dining facility manager and a contract manager. The dining facility manager or a designated assistant shall be present during all operating hours of the dining facility.

5.9.1 The Contractor shall conduct daily monitoring of customer satisfaction feedback and make necessary adjustments to meet customer satisfaction. The Government reserves the right to monitor customer comments to, and responses from, the manager.

5.9.2 Prompt Service and Contingencies: The contractor shall maintain sufficient manning levels to ensure prompt service to patrons and must have adequately trained relief personnel to substitute for absent regular employees. Contractor personnel serving food shall be professional, courteous and whose uniforms are clean, neat, and complete to serve food.

5.9.2.1 The contractor shall retain all found items left by customers until the end of each day. Such items will subsequently be turned over to building security personnel.

5.10 The Contractor shall conduct semi-annual inventories of all GFP listed in Technical Exhibit 4.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce Improvement Program 12/19/2005 (Change 4: 11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) 02/28/2006 (Change 2: 05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared contractors 03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx

AR 25-2

Information Assurance 04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 530-1

Operations Security 09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 525-13

Antiterrorism 12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b) 06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

TB MED 530

Tri-Service Food Code 03/01/2019 https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN15052_TB_MED_530_FINAL.pdf

https://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx

https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRSearch.cfm

TM 10- 412

Armed Forces Recipe Cards https://quartermaster.army.mil/jccoe/publications/recipes/index/full_index.pdf

DA PAM 30-22

Operating Procedures for the Army Food Program 07/17/2019 https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN18456_P30_22_FINAL.pdf

https://www.fda.gov/food/guidanceregulation/retailfoodprotection/foodcode/ucm595139.htm

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

DD 250

Material Inspection and Receiving Report

WVARNG AGO Form 30-22

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.1 AR 30-22 Compliance

5.1.1 Headcount Requirements.

5.2 The contractor shall provide a cafeteria-style meal consisting of hot food bar, salad bar & beverage bar.

5.2.1 Field Feeding Operations

5.3 Menu

5.3.2 Authorized SIK Validation Contractor shall validate SIK and NON-SIK with proper identification. SIK soldiers are the ONLY diners authorized for contractor reimbursement. SIK soldiers will have a meal card for identification. If in uniform, only the meal card is required. If out of uniform, the meal card PLUS military ID card is required. All other diners are identified as NON-SIK and are responsible for cost of their own meal Breakfast 6am-8am Lunch 11:30am -1pm Dinner 5pm- 6:30pm

The contractor shall extend the serving period, if necessary, to accommodate a large number of diners

5.4 21 Day Menu Requirements

5.5 Menu Plans

5.6 Menu Specifications

5.6.4

5.7 Meal Preparation

5.8 Compliance

5.8.1 Inspections

5.8.1.2 Inspection Reporting

5.8.2 Food Handling

5.8.2.1 Communicable Diseases

5.8.2.2 Training The Contractor shall ensure all staff attend a minimum of 12 hours of food safety training per year, provided by the contractor, have a valid, current ServSafe Food Handler Training certificate, and be certified through Preston County Health Department. All training certifications and attendance shall be documented and made available to the COR upon request

5.9 Management

5.10 Inventories

TECHNICAL EXHIBIT 2

Deliverables Schedule

1.4.3 Quality Control Plan

1.4.5.4 iWATCH Training Certificates

1.4.5.6 OPSEC

Training Certificates

1.4.10.1 Sample uniform

5.1.1 NON-SIK Meals Report

5.1.2 Headcount sheets

5.5.1 21-day Menu

5.8.2.3 Hazard Analysis and Critical Control Point

5.9.1 Identify Contract Manager

5.10 Semi-Annual GFP Inventory

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

2019-190,248 2020-108,237 2021-116,688

Dining Facility Notes:

+/- 6500 sq ft

50/50 tile and carpet flooring

Loading Dock Accessible

Has Large Windows

Technical Exhibit 4 Government Furnished Property

Technical Exhibit 5

Menu Specifications

1.0 Remote/Field Feeding

a. Breakfast: One meat, scrambled eggs, hash brown, pancakes or French toast, coffee and one 100% juice, 1% or 2% milk, dry cereal, bread, hard-skin fresh fruit and appropriate condiments.

b. Lunch and Dinner: One meat/entree, one starch, one vegetable, gravy, one dessert, salad, coffee, one beverage juice drink or sweet tea, bread/rolls and appropriate condiments.

c. Field Operations: individually packaged supplements/condiments, disposable service items: five compartment paper trays cups, forks, spoons, knives, napkins, individually packaged antibacterial hand wipes and garbage bags.

d. Disposable gloves and appropriate serving utensils shall be provided for food items being served.

e. Requesting unit shall furnish the contractor clean and serviceable insulated food and beverage containers and containers for the transportation of meals to the field. Unit shall deliver insulated food and beverage containers at time and location as directed by the COR for the preparation of the next scheduled meal. The Contractor shall sanitize the containers prior to use.

2.0 Breakfast

a. Natural Juices: Fresh or frozen, orange and grape plus one other choice

b. Fruit: Fresh, frozen or canned, with a minimum of two choices. One may be canned

c. Yogurt: Several varieties available

d. Assorted Dry Cereals: Four varieties every day, one without sugar

e. Meat: Choice of two meats each day. Four varieties each week. Varieties can come from the following: Sliced bacon, ham, sausage or turkey links/patty;

luncheon sausage. Minced bacon or ham may be substituted for this meat requirement.

f. Meatless Entrée:…