PWS - Customs_Immigration Service.pdf

PERFORMANCE WORK STATEMENT

CUSTOMS AND IMMIGRATIONS SERVICES

PART 1

GENERAL INFORMATION

1.1. Introduction: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the U.S. Government (USG) and its employees.

1.2. Description of Services/Introduction: This is a non-personal services contract to provide customs and immigration services.

1.3. Background: The USG requires customs and immigrations support for the enhancement and mission effectiveness of the Host Nation Coordination Cell (HNCC) Jordan in support of Department of Defense (DoD) activities in the Hashemite Kingdom of Jordan. Work includes a combination of customs and immigrations clearance processing, expediting, coordinating, and advisory duties. These services may be provided in an environment of frequently changing United States Army and Air Force commanders, and other personnel assigned as temporary or permanent party duty within the area of responsibility (AOR).

1.4. Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the Performance Work Statement (PWS) and associated contract documents, except for those items specified in PWS Part 3, U.S. Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.5. Objectives: The objective of this contract is to provide customs and immigrations clearance processing, expediting, coordinating, and advisory to support DoD activities in Jordan as follows:

• Customs and Immigration Services;

• Mission Impaired Capable Awaiting Parts (MICAP) Services; and

• Customs and Immigration Advisory Services.

1.6. Quality Control Plan: The Contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure that the Contractor performs services in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services and default in performance. The Contractor’s QCP is the means by which it assures that the work provided complies with the requirements of the contract.

1.6.1. The Contractor shall submit its proposed QCP to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within thirty (30) business days after date of contract award (Deliverable 1).

PART 1 – GENERAL INFORMATION

1.6.2. The USG will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) business days after review. If the USG has provided comments, the Contractor shall then have three (3) business days to submit a final QCP. The Contractor will receive the KO’s acceptance in writing after receipt of the final QCP.

The Contractor shall to resubmit the QCP with any proposed changes to the KO for acceptance no later than thirty (30) business days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable.

1.6.2.1. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor’s Quality Control Team.

1.6.2.2. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)?

1.6.2.3. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

1.6.2.4. How will the Contractor inventory and track maintenance of all USG provided equipment and/or materials?

1.6.2.5. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

1.6.2.6. How will the Contractor file and save all quality control related documents for the life of the contract plus five (5) years?

1.6.3. Quality Assurance: The USG shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan focuses on what the USG must do to ensure that the tech has performed in accordance with the performance standards. It defines how the USG will apply performance standards, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7. Recognized Holidays: The following provides information on recognized holidays for the purpose of this PWS. The Contractor shall submit any documentation (e.g. deliverables, submittals, etc.) that are due on a holiday on the closest business day prior to the holiday. The Contractor shall perform emergency services twenty-four (24) hours per day, seven (7) days a week. The USG may require the Contractor to perform work during U.S. Federal holidays and Jordanian holidays; however, the USG shall generally follow the holiday schedule as published by the U.S. Embassy, Amman. The COR shall inform the Contractor if the USG expects the Contractor to perform on these listed holidays.

1.7.1. U.S. Holidays: The Contractor shall not perform work on U.S. holidays unless otherwise directed by the KO or COR. Recognized U.S. holidays are as follows:

U.S. Holiday Observance New Year’s Day 1 January Martin Luther King Memorial Day Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

1.7.2. Host Nation Holidays: The Contractor shall perform work on host nation holidays unless otherwise directed by the KO or COR.

1.8. Operating Hours: The USG facility office hours, facility-operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.8.1. U.S. Government Facility Office Hours: The HNCC facility office hours are Sunday – Thursday from the hours of 8:00 a.m. – 4:00 p.m. except when the USG closes a facility due to local or national emergencies, administrative closings, or similar USG directed facility closings.

1.8.2. U.S. Government Facility Operating Hours: The USG facility office hours are twenty-four (24) hours a day except when the USG closes a facility due to local or national emergencies, administrative closings, or similar USG directed facility closings.

1.8.3. Contractor Support Hours: The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the USG does not close a facility for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.8.3.1. Contractor personnel shall be available to perform twenty-four (24) hours per day, seven

(7) days a week in the event of an urgent/emergency situation and for customs and immigrations’ brokerage, processing, and expediter services. A typical workweek is Sunday through Thursday from the hours of 8:00 a.m. – 4:00 p.m.; however, mission requirements dictate what the normal duty hours will be for Contractor personnel. These hours are only an estimate, as Contractor personnel shall expend whatever time is necessary to ensure the Contractor personnel provide services as requested and in accordance with this PWS. If the COR or KO or an HNCC agent acting on their behalf requests an in person meeting or phone call with any Contractor personnel, then Contractor personnel shall respond to the location specified or by phone as follows:

Off Duty On Duty Two (2) hours One (1) hour

1.8.3.2. Contractor personnel shall coordinate requests for vacation time with the COR at least fourteen (14) calendar days prior to requested vacation start date and the Contractor prior to departure. The Contractor shall ensure Contractor personnel vacation time does not negatively affect the services required under this PWS. The Contractor shall not approve Contractor personnel vacation time when the COR believes it will negatively affect services. The Contractor shall keep accountability of all personnel on vacation.

1.8.3.3. The HNCC may frequently require Contractor personnel to work beyond normal duty hours or respond on short-notice outside of normal duty hours in emergency or urgent situations.

Contractor personnel shall respond immediately, but not longer than two (2) hours, to any on-installation location when requested by the HNCC for emergency or urgent situations. Off-site responses shall depend on the location of the requirement and are situationally dependent. The KO is the approval authority to change required response times.

1.9. Place of Performance:

1.9.1. The Contractor shall perform work at locations as follows:

• Joint Training Center, Jordan;

• Amman, Jordan; and

• The Army Forces-Jordan (ARFOR-J) AOR with USG personnel.

1.10. Security Requirements: The following information is on security related matters.

1.10.1. Security Program: Contractor personnel performing work under this contract must have a SECRET security clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the DoD Contract Security Classification Specification (Department of Defense (DD) Form 254).

1.10.2. Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the SECRET level in the Joint Personnel Adjudication System (JPAS) at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the DoD Contract Security Classification Specification DD Form . The Contractor shall ensure that Contractor employees and subcontractor employees performing services under this contract comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements, when the employee has access to information classified “Confidential”, “Secret”, or “Top Secret”. The Contractor shall ensure personnel comply with the DoD Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (NISPOM).

1.10.3. Installation Access: Access to USG installations, buildings, and controlled areas is limited to personnel who meet security criteria and whom the host nation’s law authorizes to work in that country. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to USG installations, buildings, and controlled areas.

The Contractor shall ensure that any subcontractors used in performance of this contract comply with these requirements and that the Contractor makes all employees, of both the Contractor and any subcontractor utilized by the Contractor, aware of and comply with these requirements. The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The USG is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

1.10.3.1. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, the United States Department of the Army Headquarters, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.10.3.2. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index and Terrorist Screening Database (Army Directive (AD) 2014-05/Army Regulation (AR) 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at Outside Continental U.S. locations, in accordance with status of forces agreements and other theater regulations.

1.10.4. Individual Termination or Expiration of Employment: The Contractor shall notify the COR within twenty-four (24) hours of the termination of any Contractor personnel cleared to work at the installation by providing an updated list of these personnel, which includes at a minimum the following information to the Joint Requirements Office (JRO): name (last, first, middle initial), primary position title, and date of on-site employment or termination (Deliverable 2). The Contractor shall provide this information to the JRO as soon as possible but no later than forty-eight (48) hours after the change (Deliverable 3). The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) business days (Deliverable 4).

1.10.5. Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within three (3) business days (Deliverable 5).

1.10.6. Common Access Card and Log: The Contractor shall provide the below information to the COR within three (3) business days after award for Contractor personnel to obtain a Common Access Card (CAC) (Deliverable 6). The Contractor shall ensure safeguarding of Personally Identifiable Information and comply with security requirements when sending the below information. The USG will issue a CAC with the Geneva Conventions Accompanying the Force designation in accordance with DoD Instruction (DoDI) 1000.01 and 1000.13.

• Last, first, and middle names;

• Government issued personal identifier (e.g., Social Security Number, Federal

Identification Number, or Tax Identification Number);

• Date of birth;

• Primary email address (this email address will be used to contact the individual); and

• Any other necessary information required to obtain a CAC or installation access card.

1.10.6.1. Contractor personnel require, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation before CAC issuance in accordance with AD 2014-05. The USG will issue Contractor personnel CACs only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the Federal Bureau of Investigation fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.10.6.2. The Contractor shall provide a CAC log within thirty (30) calendar days after contract award and within five (5) calendar days after changes have been made (Deliverable 7). The COR will provide format and content for the log during the post award meeting. Note – CACs are Government property and the Contractor shall account for each issued CAC at all times. The Contractor shall ensure all Contractor personnel turn in their CACs to the USG at the end of the period of performance and/or when Contractor personnel no longer provide services under this contract.

1.10.7. Physical Security: The Contractor shall be responsible for the safeguarding and accountability of all USG equipment, information, and property provided for Contractor personnel use. Contractor personnel shall not leave personal tools or equipment with the leased equipment.

1.10.8. Operations Security Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor and/or Contractor personnel shall immediately report suspicious activities to security personnel. Contractor personnel shall not wear USG issued access badges outside designated facilities where visible to the public.

1.10.8.1. The Contractor shall develop an Operations Security (OPSEC) standing operating procedure/plan within ninety (90) calendar days of contract award to the responsible Government OPSEC officer (Deliverable 8). This plan shall include a process to identify critical information, where it is located, who is responsible for it, how to protect it, and why it needs to be protected.

The Contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.10.9. Adverse Information: The Contractor shall immediately report any and all adverse information obtained concerning Contractor personnel assigned to, working under, or to be assigned to this contract in an expeditious manner to the COR and KO (Deliverable 9). The COR and KO will submit the adverse information through appropriate G-2/S-2/J-2 security channels.

1.10.10. Key Control: The Contractor shall establish and implement methods of making sure all keys issued to (or security combinations provided to) the Contractor by the USG are not lost or misplaced (or compromised) and unauthorized persons are not using them. The Contractor shall not duplicate any keys issued by the USG.

1.10.10.1. The Contractor shall develop procedures covering key control and include in the QCP (Deliverable 10). The Contractor’s procedures shall include turn-in of any issued keys by Contractor personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the USG, at its option, may replace the affected lock or locks or perform re-keying. When the USG performs replacement of locks or re-keying, the USG will deduct the total cost of re-keying, or the replacement of the lock or locks from payment due to the Contractor. In the event a master key is lost or duplicated, the USG shall replace all locks and keys for that system and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of USG issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO. The Contractor shall establish and implement methods of ensuring that no Contractor personnel reveal lock combinations to unauthorized persons. The Contractor shall change lock combinations when personnel that have access to the combinations no longer have a need to know such combinations.

1.11. Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The KO, COR, and other USG personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the KO will apprise the Contractor of how the USG views the Contractor’s performance and the Contractor will apprise the USG of problems, if any, it is experiencing. The Contractor shall attend these meetings at no additional cost to the USG.

1.11.1. The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the USG to provide effective communication and impart necessary information. The Program Manager/Contract Manager (PM/CM) or designated representative shall attend meetings as requested by the USG. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.12. Contracting Officer’s Representative: The KO will nominate and appoint a COR. The COR will monitor all technical aspects of the contract and assist in contract administration. A letter of designation issued to the COR (a copy of which shall be delivered to the Contractor) states the responsibilities and limitations of the COR, especially as pertains to the changes in cost or price or to estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR is authorized to perform functions as follows:

1.12.1. Ensure the Contractor performance meets (at a minimum) the technical requirements of the contract;

1.12.2. Perform inspections as necessary in connection with contract performance;

1.12.3. Maintain frequent written and oral communications with the Contractor concerning the technical aspects of the contract;

1.12.4. Issue written interpretations of technical requirements (to include but not limited to USG drawings, designs, and specifications);

1.12.5. Monitor the Contractor’s performance;

1.12.6. Notify the KO and the Contractor of all noted deficiencies;

1.12.7. Document each deficiency; and

1.12.8. Coordinate availability of USG furnished property, if applicable.

1.13. Key Personnel: This section denotes the required key personnel for this service. The Contractor shall submit key personnel resumes and designations, in writing, to the KO and the COR within fourteen (14) calendar days after award (Deliverable 11). Key personnel requirements are as follows:

Position Title Qualifications Program/Contract Manager N/A Customs and Immigrations Supervisor

• U.S. Citizen

• Able to read, write, speak, and understand modern standard Arabic and English that uses a wide range of technical, non-technical, and standard terminology fluently to include American slang and idiomatic phrases in addition to correct grammar, spelling, and punctuation.

• Score at least a 3/3 in Arabic (reading/speaking) and 2+/2+ in English based on the Defense Language Aptitude Battery (DLAB) (rom the Defense Language Institute

(DLI).

• Extensive knowledge of customs and immigrations processes in the Hashemite

Kingdom of Jordan to include but not limited to; customs clearance rules and procedures, international duties and tax requirements, weapons clearances, hazardous materials clearances, visa processing, personnel clearances, and recovery of confiscated items.

• Proficient in the use of computer-based software to include the ability to utilize

Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. Proficiency shall be measured by providing the COR a finished Cargo Daily Operation briefing product in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. In addition, the HNCC Director or designated representative may request Contractor personnel complete a simple product in Microsoft Excel, Microsoft Word, and/or Microsoft PowerPoint that shall be used as a briefing tool within a one-hour time limit.

• A minimum of four (4) years’ experience working with the U.S. Military as a

Government employee, uniformed service member, or contractor with three (3) years logistics experience in a contingency environment working closely with host nation government officials.

• Experience working with Jordanian customs and immigration is highly preferred.

Customs Action Officer • U.S. Citizen

DLAP (from DLI).

procedures, international duties and tax requirements, weapons clearances, hazardous measured by providing the COR a finished Cargo Daily Operation briefing product in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. In addition, the HNCC Director or designated representative may request Contractor personnel complete a

Immigrations Action Officer • U.S. Citizen procedures, international duties and tax requirements, weapons clearances, hazardous measured by providing the COR a finished Cargo Daily Operation briefing product in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. In addition, the HNCC Director or designated representative may request Contractor personnel complete a

Customs and Immigrations Action Officer Administrative Assistant

• U.S. Citizen procedures, international duties and tax requirements, weapons clearances, hazardous measured by providing the COR a finished Cargo Daily Operation briefing product in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. In addition, the HNCC Director or designated representative may request Contractor personnel complete a

1.13.1.1. The Contractor shall also provide the name and contact information of an alternate PM in writing within fourteen (14) calendar days after award (Deliverable 12). The Contractor shall submit curriculum vitae for each of the individuals. The alternate PM or CM shall act for the Contractor when the primary PM or CM is absent.

1.13.1.2. The Contractor shall submit the required language scores annually to the COR via email (Deliverable 13).

1.13.2. Contractor personnel shall present a professional appearance at all times. Contractor personnel shall wear business and/or business casual clothing that matches the business setting and dress codes for coordinating with embassy, Jordanian Armed Forces (JAF), customs, or consular officials and personnel.

1.13.3. Designated key personnel shall provide the COR and KO with a day and evening cellular telephone number upon request. Designated key personnel shall carry, at all times, a cellular phone that is operable in Jordan and other countries in and around Jordan.

1.13.4. Substitution of Key Personnel: In the event any key personnel is unable to perform his or her duties due to illness or other reasons for a period of more than (5) business days, the Contractor shall provide a name and all other applicable information (i.e., resume, immunization document, proof of security clearance, etc.) of a suitable replacement within forty-eight (48) hours to the COR and KO (Deliverable 14). The Contractor shall ensure that no position will remain vacant for more than fourteen (14) calendar days during the contract year period. The Contractor shall ensure a replacement is physically in place no later than the 14th day. The USG does not consider vacation a vacant position; however, the Contractor shall ensure it performs the services in accordance with this PWS.

1.13.4.1. The Contractor shall not make any changes in key personnel unless the Contractor can demonstrate that the qualifications of prospective replacement personnel are equal to or better than the qualifications of the key personnel being replaced or otherwise meet the standards applicable in the contract and the KO approves such changes. The Contractor shall notify the KO in writing of any proposed substitution at least fourteen (14) calendar days, or forty-five (45) calendar days if either a background investigation and/or a security clearance (due to classified contract requirements that relate specifically to personnel) must be obtained to meet the contract’s requirements, in advance of the proposed substitution (Deliverable 15). Such notification from the contractor shall include the following:

1.13.4.1.1. An explanation of the circumstances necessitating the substitution;

1.13.4.1.2. A complete resume of the proposed substitute; and

1.13.4.1.3. Any other information requested by the CO to enable him/her to judge whether or not the Contractor is maintaining the same high quality of personnel that provided the partial basis for award.

PART 2 – DEFINITIONS AND ACRONYMS

1.13.4.2. The KO and COR will evaluate substitution requests and promptly notify the Contractor of his/her approval or disapproval in writing. All disapprovals will require the Contractor to resubmit another substitution within seven (7) calendar days.

1.14. Identification of Contractor Employees: All Contractor personnel attending meetings, answering USG telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are USG officials. Contract employees must also ensure that all documents or reports produced by the Contractor’s employees are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.14.1. Contractor personnel workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying Contractor personnel occupy the space to ensure that USG employees and the public know that the Contractor personnel are not USG employees. The proposed sign shall be submitted to the COR for review and acceptance ten (10) calendar days after contract award (Deliverable 16). The Contractor shall coordinate the workspace sign location with the COR. Contractor personnel shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars.

All Contractor personnel correspondence (written, facsimile, and email display) shall include their company name.

1.15. Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges. The Contractor (to include subcontractors) shall provide its personnel an easily readable identification badge. The badge must include the employee’s name, the Contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with USG contracts will require their personnel wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations.

1.16. Official Contractor Travel: The Contractor may be required to travel during the performance of this contract to attend meetings, conferences, trainings, and other events in support of this PWS. The USG may authorize travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulations (JTR), in accordance with FAR 31.205-46, and the limitation of funds specified in this contract. All travel requires USG approval and authorization three (3) business days prior to scheduled travel. Contractor personnel shall travel via Letter of Circumstance or Letter of Justification as the situation dictates. The Contractor shall provide all receipts for travel for travel reimbursements to the COR and KO prior to submitting an invoice (Deliverable 17). The Contractor shall not submit an invoice for travel related claims until the KO verifies the amount does not exceed the authorized limits in the JTR.

1.17. Data Rights: The Government shall have unlimited rights to all documents and materials produced under this contract.

1.18. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a USG agency, another USG contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the USG or others. The Contractor and Contractor personnel shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized USG personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.19. Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense Imagery Management Operations Center and contained at www.dimoc.mil/resources/limitations/ the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.20. Organizational Conflict of Interest: The Contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services, which may create a current or subsequent Organizational Conflicts of Interest (OCI), as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to within seventy-two (72) hours to avoid or mitigate any such OCI (Deliverable 18). The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that the contractor cannot satisfactorily avoid or mitigate any such OCI, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements, which the OCI may affect.

1.21. Transition In /Transition Out Period: The Contractor shall have personnel on board, during the thirty (30) calendar day transition in/ transition out periods to minimize decreases in productivity and to prevent possible negative impacts on additional services. The Contractor shall become familiar with performance requirements during the transition in period in order to commence full performance of services on the contract start date.

1.21.1. Transition In:

1.21.1.1. The Contractor shall develop and implement the detailed transition strategies and processes needed to enable an efficient transfer of products and services from the incumbent service provider to the level of service required under this SOW without disruption to ongoing contract support levels.

1.21.1.2. The Contractor shall develop and implement detailed transition strategies and processes needed to maintain continuity of operations and quality of service during the transition-in period.

http://www.dimoc.mil/resources/limitations/

1.21.1.3. The Contractor shall implement and manage the activities necessary to transition service from the existing service provider(s) with no breaks in current service levels and no delays in support for new and ongoing projects.

1.21.1.4. The Contractor shall provide the ability to recruit, assign, and manage the staff and resources in a quick and efficient manner to meet the transition requirements, schedule, and milestones.

1.21.1.5. The Contractor shall ensure that all necessary personnel actions, appropriate training (including any required certifications), and domain knowledge transfer are accomplished in accordance with the accepted Transition Plan.

1.21.1.6. The Contractor shall also address non-personnel considerations, such as materials and supplies, equipment, facilities, sub-contracts, leases, environmental issues, safety and security, etc.

in the implementation of the Transition Plan.

1.21.1.7. The Contractor shall identify an implementation strategy and perform critical tasks needed to obtain employee security clearances in the most expeditious manner possible during the transition period.

1.21.2. Transition In Plan: The Contractor shall deliver a final Transition Plan that addresses the following (Deliverable 19):

1.21.2.1. How the Contractor will transition services from the current service provider addressing the general issues, risks, timetables, and levels of resource commitments required for a successful transition.

1.21.2.2. The technical, administrative, and financial aspects for assuring a smooth, seamless, and transparent continuity of operations between the incumbent contractor and a successor contractor.

1.21.2.3. The priorities and timelines for the transitioning of specific services based on a logical sequence of service implementation.

1.21.2.4. Identification of transition risks, description of mitigation strategies, and description of how the contractor will manage these risks as well as new risks identified during transition.

1.21.2.5. Staffing approach and ramp up to commence performance under the contract.

1.21.2.6. Description of the transition communication plan that identifies methods and types of communication to key stakeholders.

1.21.2.7. The schedule and milestones that indicate how the Contractor plans to migrate all existing services from the current provider(s), add new services that may be required under the new contract, while minimizing operational and project impacts.

1.21.2.8. Project start up and staffing ramp up approach, a mobilization schedule, and a schedule of critical events and milestones that are to commence upon award.

1.21.2.9. Plans for migrating assets, data, and services.

1.21.3. Transition Out:

1.21.3.1. The Contractor shall continue to fulfill the current contractual requirement(s) and continue all current work in progress until the successor contractor assumes full operational responsibility. The Contractor shall not destroy, delete, or otherwise dispose of any files or data upon expiration or termination of the contract, without prior permission from the COR.

1.21.3.2. The Contractor shall permit the successor contractor (and the successor contractor’s employees) to observe and become familiar with any and all operations specified in this contract for a minimum of fourteen (14) business days, or for a COR specified timeframe, prior to the expiration or termination of the existing contract.

1.21.3.3. The Contractor shall fully cooperate with the successor contractor and the USG during transition out so as not to interfere with work or duties.

1.21.3.4. The Contractor shall fully support all USG requests for information and data required to ensure a seamless transition of services to a new contractor.

1.21.4. Transition Out Plan:

1.21.4.1. The Contractor shall develop a Transition Out Plan that describes a transition-out strategy, and identifies transition data and information (while satisfying data security requirements), records, systems, software licenses and ownership, government furnished equipment/information/property, components, documentation, functionality, services, service dependencies, services interfaces, risks, transition work activities, schedule, staffing down approach, knowledge transfer, and any other information that needs to be considered to ensure a smooth transition.

1.21.4.2. The Contractor shall deliver the Transition Out Plan to the KO within twenty (20) business days from the USG request (Deliverable 20).

1.21.4.3. The Contractor shall provide an inventory of all operational, engineering, procedural, educational, and any other documentation and presentations produced as part of delivering services upon the USG’s request.

1.22. Continuity Book: The Contractor shall complete and submit a continuity book to the COR within ninety (90) calendar days after contract award (Deliverable 21). The continuity book shall include how to process the following:

• Sea Logistics Operation Center shipment Military Assistance Program (MAP) memos procedures

• Ground Logistics Operation Center shipment MAP memos procedures;

• Air Logistics Operations Centers shipment MAP memos procedures;

• Export Shipment MAP memos procedures;

• Gear memo MAP memos procedures;

• JAF Escort MAP memos procedures;

• Tax Exemption MAP memos procedures;

• Immigration MAP memos procedures;

• Aircraft and Personnel Automated Clearance System (APACS) approvals procedures; and

• Assign tracking numbers to MAP memos procedures.

1.22.1. The Contractor shall update the continuity book monthly and shall re-submit the book to the COR quarterly (Deliverable 22).

1.22.2. The Contractor shall complete two copies of the continuity book. One copy shall be a digital copy saved on the ARFOR-J Non-classified Internet Protocol Router Network Shared drive.

The other hard copies shall be contained in a 3-ring binder with one retained in the HNCC office/COR.

1.23. Required Training: The following provides information on training requirements.

1.23.1. Anti-Terrorism Level I training: All Contractor personnel, including subcontractor personnel, who are employed under the contract, shall complete Anti-Terrorism (AT) Level I training within thirty (30) calendar days after contract award or effective date of incorporation of this requirement into the contract, whichever applies, and thirty (30) calendar days after employment of new personnel. Contractor personnel travelling overseas shall complete AOR specific AT awareness training for U.S. based Contractor personnel and associated subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training every twelve (12) months except AOR specific AT Level I training, which Contractor personnel shall complete as required by local AT policies.

1.23.1.1. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 23).

1.23.1.2. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within five (5) calendar days after completion of the training (Deliverable 24).

1.23.2. Operational Security Training: All Contractor personnel, including personnel, shall complete Level I OPSEC training within thirty (30) calendar days after contract award. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 25). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html.

https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html

1.23.2.1. Contractor personnel must complete refresher training every twelve (12) months. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 26).

1.23.2.2. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 27).

1.23.3. iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity AT Officer). The Contractor shall use this locally developed training to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

Contractor personnel shall complete this training within thirty (30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 28). Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.23.4. Information Assurance Training: All Contractor personnel, including subcontractor personnel, requiring access to Government information systems shall complete the DoD Information Awareness (IA) Cyber Awareness Training within thirty (30) calendar days after contract award or effective date of incorporation of this requirement into the contract, whichever applies, and thirty (30) calendar days after employment of new personnel. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 29).

1.23.4.1. All Contractor personnel, including subcontractor personnel, working information technology/IA functions shall comply with DoD and Army training requirements per IA training certification, Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. Contractor personnel must complete refresher training every twelve (12) months. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 30).

1.23.4.2. All Contractor personnel, including subcontractor personnel, performing services under this contract with access to a Government information system must register in the Army Training Certification Tracking System, the web address is https://atc.us.army.mil/iastar/index.php.

1.23.5. Personally Identifiable Information: Contractor personnel, including subcontractors, performing services under this contract with access to Personally Identifiable Information (PII) and USG information shall complete “Identifying and Safeguarding PII” within thirty (30) http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx https://ia.signal.army.mil/DoDIAA/default.asp https://atc.us.army.mil/iastar/index.php calendar days of contract award. The Contractor shall submit certificates of completion for Contractor personnel and subcontractor personnel to the COR within five (5) calendar days after completion of this training (Deliverable 31).

1.23.5.1. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificate(s) for its personnel no later than five (5) business days after completion (Deliverable 32). Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.html

1.24. Pre-Deployment Procedures:

1.24.1. The pre-deployment process shall be for, but not limited to the following:

1.24.1.1. Verifying accountability information in the Synchronized Predeployment and Operational Tracker (SPOT) or its successor.

1.24.1.2. Issuing applicable Government-furnished equipment.

1.24.1.3. Verifying medical and dental screening, including required military-specific vaccinations and immunizations (e.g., anthrax, smallpox).

1.24.1.4. Verifying and, when necessary, providing required training (e.g., Geneva Conventions;

law of armed conflict; general orders; standards of conduct; force protection; personnel recovery;

first aid; operations security; anti-terrorism; counterintelligence reporting; the use of chemical, biological, radiological, nuclear (CBRN) protective ensemble), country and cultural awareness briefings, and other training and briefings as appropriate.

1.24.2. All Contractor personnel working under this contract shall process through the Continental United States Replacement Center (CRC), which is located in Fort Bliss, TX. The Contractor shall coordinate with the CRC to schedule training for Contractor personnel. The Contractor shall follow the Fort Bliss CRC instructions located at https://home.army.mil/bliss/index.php/units-tenants/crc.

1.24.2.1. The Contactor shall coordinate with the COR to ensure that all requirements for the Trusted Associate Sponsorship System are met prior to an employee reporting to the CRC at Fort Bliss, TX.

1.24.2.2. All Contractor personnel shall complete a pre-deployment health assessment in the Defense Medical Surveillance System while at the CRC.

1.24.2.3. All Contractor personnel shall provide specimens for Armed Forces Repository of Specimen Samples for the Identification of Remains (AFRSSIR) as a condition of employment according to DoDI 5154.30.

1.24.2.3.1. The Contractor shall in…