PERL Restrooms Custodial-Services 11-24-20 (1).docx

PERFORMANCE WORK STATEMENT FOR

CUSTODIAL SERVICES

Pearl Harbor National Memorial, Shoreside Visitor Facilities

November 24, 2020

PERFORMANCE WORK STATEMENT FOR

CUSTODIAL SERVICES

Project Description and Background:

The National Park Service has an expectation that the contractor shall provide custodial & janitorial services in multiple public restrooms, employee restrooms, showers, locker rooms, employee break room, and multiple janitorial service/storage rooms.

1. GENERAL:

1.1 SCOPE: The contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Pearl Harbor National Memorial (PERL) in a manner that will maintain a satisfactory facility condition and present a clean, disinfected, neat, and professional appearance.

1.2 GOVERNMENT FURNISHED ITEMS: The National Park Service (NPS) will supply a) Toilet Paper, b) Hand Washing Soap, c) Paper Towels, biodegradable “green” cleaning products, and EPA-registered disinfectants for use against SARS-CoV-2 which causes the disease COVID-19 for the contractor to stock each restroom. The NPS will also be responsible for all plumbing repairs including plugged toilets, drains and leaks. The NPS will supply the contractor one designated and reserved parking stall near the front entrance of the Visitor Center.

1.3. BASIC CLEANING SERVICES The contractor shall accomplish all cleaning and disinfecting tasks to meet the requirements of this SOW including the Center for Disease Control (CDC) requirements for Coronavirus Appendix B. The minimum cleaning/disinfecting frequencies are established in Appendix A, Workload Factors.

1.3.1. Remove Trash All trash and tampon containers in the specified rooms shall be emptied and returned to their initial location. Any obviously soiled or torn plastic trash and recycling receptacle liners and compostable liners shall be replaced. All collected waste shall be moved to and deposited inside the designated NPS dumpster located at the back gate. A large NPS bin cart will be available to the contractor to move bagged waste to the dumpster. Waste collection receptacles in the specified rooms shall be left clean, free of foreign matter, and free of odors. Contractor shall also provide all required trash bags.

1.3.2. Interior Glass/Mirrors All interior glass, including mirrors and glass in doors, partitions, walls, display cases and directory boards, shall be clean. There shall be no tract of film, dirt, smudges, water, or other foreign matter.

1.3.3. Drinking Fountains Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, film, and other obvious soil and debris If a fountain drain is found to be clogged at time of cleaning the contractor shall contact the COR immediately.

1.3.4. Vacuum and Clean Floor Mats Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

1.3.5. General Spot Cleaning/Disinfecting. The contractor shall perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. Empty and clean hand dryer reservoirs and dryer units. After spot cleaning, the surface shall have a clean/disinfected, uniform appearance, free of streaks, spots, and other evidence of soil.

1.3.6. General Dusting All horizontal and wall surfaces shall be dusted and cleaned to eliminate dust, dirt, smudges and any foreign matter present.

1.4. BASIC RESTROOMS/LOCKER/BREAK ROOMS CLEANING/DISINFECTING SERVICES The contractor shall accomplish all cleaning/disinfecting tasks to meet the requirements of this SOW and the Service Delivery Summary (SDS).

1.4.1. Clean and Disinfect The contractor shall completely clean and disinfect all surfaces of sinks, toilet bowls, toilet seats, urinals, lavatories, showers, shower mats, shower curtains, all paper towel and soap dispensers, hand dryers, plumbing fixtures, bathroom partitions, stall doors, toilet paper and toilet seat cover dispensers, doors, walls, and other such surfaces, using approved germicidal detergent. Shower drain cover shall be free of hair and other foreign matter. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.4.2. Descale Showers, Toilet Bowls and Urinals Descaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, odor, scale, scum, urine deposits, fecal matter, and rust stains. Any major blockages, leaks, biological hazards shall be brought to the attention of the COR immediately.

1.4.3. Sweep, Mop and Disinfect Floors After sweeping and mopping with a disinfectant, the entire floor surface, including grout, (if present) shall be free from litter, organic matter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath.

1.4.4. Stock Restroom Supplies Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap for the hand washing dispensers, paper towels, toilet paper do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service time, the contractor shall refill within 2 hours of notification.

1.4.5. Needed Repairs: The contractor shall report any observed plumbing problems, leaks, overflowing toilets, etc. or equipment in need of repair to the NPS Maintenance Supervisor as soon as possible.

1.5 EMERGENCY OR SPECIAL EVENT CLEANING SERVICES Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room covered under this contract. The contracting officer shall order cleaning services through issuance of a delivery order for the appropriate and required work task(s). Contractor shall begin emergency work, as determined by the contracting officer, within one hour of notification, which may be verbal. The contracting officer or designated representative will notify the contractor as soon as a special event requirement is known. Completion schedule shall be determined for each delivery order.

2. PERFORMANCE REQUIREMENTS SUMMARY The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Para Performance Threshold

Dust is not visible.

first day of service.

3. CONTRACTOR FURNISHED PROPERTY AND SERVICES.

4. GENERAL INFORMATION

4.1. QUALITY CONTROL The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Delivery Summary.

4.2. QUALITY ASSURANCE The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

4.3. GOVERNMENT REMEDIES The contracting officer shall follow FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 1997), for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

4.4. HOURS OF OPERATION 7:00 am – 5:00pm, seven days per week. PERL is closed only on three holidays per year: Thanksgiving, Christmas, and New Year’s Day.

4.5. SECURITY REQUIREMENTS To be discussed with Contractor

5. APPENDICES.

A. Estimated Workload Data

APPENDIX A

ESTIMATED WORKLOAD FACTORS/DATA:

Average Frequency Standards - BASIC SERVICES (These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain minimum level of service.)

Building A, Entrance & Security Bldg.

960 Sq. Ft Two Men’s and Woman’s Public Restrooms (11 toilets, 4 urinals, & 8 lavatory sinks), Drinking Fountains & Janitor’s Storage Room

Once Daily, Monday – Friday

B. Government Furnished Property/Services/Equipment Exterior and interior keys shall be provided by the Government/Contracting Officer before cleaning schedule commences. All keys shall be checked out through and controlled records kept of which personnel has been issued keys, key cards etc. In the event the contractor no longer has a staff person working all subsequent government property shall be returned and signed for before staff is relieved of duty. The Contractor shall notify the COR/Contracting Officer within 24 hours to arrange return of keys.

C. Pearl Harbor National Memorial, Shoreside Visitor Facilities, Site and Floor Plans (pdf file).

APPENDIX B

Cleaning and Disinfecting Your Facility Everyday Steps, Steps When Someone is Sick, and Considerations for Employers Updated July 28, 2020 How to clean and disinfect Clean

· Wear disposable gloves to clean and disinfect.

· Clean surfaces using soap and water, then use disinfectant.

· Cleaning with soap and water reduces number of germs, dirt and impurities on the surface. Disinfecting kills germs on surfaces.

· Practice routine cleaning of frequently touched surfaces.

· More frequent cleaning and disinfection may be required based on level of use.

· Surfaces and objects in public places, such as shopping carts and point of sale keypads should be cleaned and disinfected before each use.

· High touch surfaces include:

· Tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, etc.

Disinfect

· Disinfect with a household disinfectant on List N: Disinfectants for use against SARs-CoV-2external icon, the virus that causes COVID 19.

Follow the instructions on the label to ensure safe and effective use of the product.

Many products recommend:

· Keeping surface wet for a period of time (see product label).

· Precautions such as wearing gloves and making sure you have good ventilation during use of the product.

Always read and follow the directions on the label to ensure safe and effective use.

· Wear skin protection and consider eye protection for potential splash hazards

· Ensure adequate ventilation

· Use no more than the amount recommended on the label

· Use water at room temperature for dilution (unless stated otherwise on the label)

· Avoid mixing chemical products

· Label diluted cleaning solutions

· Store and use chemicals out of the reach of children and pets You should never eat, drink, breathe or inject these products into your body or apply directly to your skin as they can cause serious harm. Do not wipe or bathe pets with these products or any other products that are not approved for animal use.

See EPA’s 6 steps for Safe and Effective Disinfectant Use Special considerations should be made for people with asthma and they should not be present when cleaning and disinfecting is happening as this can trigger asthma exacerbations. Learn more about reducing asthma triggers.

· If products on List N are not available, diluted household bleach solutions can be used if appropriate for the surface. Unexpired household bleach will be effective against coronaviruses when properly diluted.

· Use bleach containing 5.25%–8.25% sodium hypochlorite. Do not use a bleach product if the percentage is not in this range or is not specified.

· Follow the manufacturer’s application instructions for the surface, ensuring a contact time of at least 1 minute.

· Ensure proper ventilation during and after application.

· Check to ensure the product is not past its expiration date.

· Never mix household bleach with ammonia or any other cleanser. This can cause fumes that may be very dangerous to breathe in.

· Prepare a bleach solution by mixing:

· 5 tablespoons (1/3rd cup) of 5.25%–8.25% bleach per gallon of room temperature water OR

· 4 teaspoons of 5.25%–8.25% bleach per quart of room temperature water

· Bleach solutions will be effective for disinfection up to 24 hours.

· Alcohol solutions with at least 70% alcohol may also be used.

Soft surfaces For soft surfaces such as carpeted floor, rugs, and drapes

· Clean the surface using soap and water or with cleaners appropriate for use on these surfaces.

· Launder items (if possible) according to the manufacturer’s instructions. Use the warmest appropriate water setting and dry items completely.

OR

· Disinfect with a household disinfectant on List N: Disinfectants for use against SARs-CoV-2.

· Vacuum as usual.

Cleaning and disinfecting outdoor areas

· Outdoor areas, like playgrounds in schools and parks generally require normal routine cleaning, but do not require disinfection.

· Do not spray disinfectant on outdoor playgrounds- it is not an efficient use of supplies and is not proven to reduce risk of COVID-19 to the public.

· High touch surfaces made of plastic or metal, such as grab bars and railings should be cleaned routinely.

· Cleaning and disinfection of wooden surfaces (play structures, benches, tables) or groundcovers (mulch, sand) is not recommended.

· Sidewalks and roads should not be disinfected.

· Spread of COVID-19 from these surfaces is very low and disinfection is not effective.

When cleaning

· Regular cleaning staff can clean and disinfect community spaces.

· Ensure they are trained on appropriate use of cleaning and disinfection chemicals.

· Wear disposable gloves and gowns for all tasks in the cleaning process, including handling trash.

· Additional personal protective equipment (PPE) might be required based on the cleaning/disinfectant products being used and whether there is a risk of splash.

· Gloves and gowns should be removed carefully to avoid contamination of the wearer and the surrounding area.

· Wash your hands often with soap and water for 20 seconds.

· Always wash immediately after removing gloves and after contact with a person who is sick.

· Hand sanitizer: If soap and water are not available and hands are not visibly dirty, an alcohol-based hand sanitizer that contains at least 60% alcohol may be used. However, if hands are visibly dirty, always wash hands with soap and water.

Always read and follow the directions on the label to ensure safe and effective use.

· Keep hand sanitizers away from fire or flame

· For children under six years of age, hand sanitizer should be used with adult supervision

· Always store hand sanitizer out of reach of children and pets See FDA’s Tips for Safe Sanitizer Use and CDC's Hand Sanitizer Use Considerations

· Additional key times to wash hands include:

· After blowing one’s nose, coughing, or sneezing.

· After using the restroom.

· Before eating or preparing food.

· After contact with animals or pets.

· Before and after providing routine care for another person who needs assistance (e.g., a child).

Additional considerations for employers

· Educate workers performing cleaning, laundry, and trash pick-up to recognize the symptoms of COVID-19.

· Provide instructions on what to do if they develop symptoms within 14 days after their last possible exposure to the virus.

· Develop policies for worker protection and provide training to all cleaning staff on site prior to providing cleaning tasks.

· Training should include when to use PPE, what PPE is necessary, how to properly don (put on), use, and doff (take off) PPE, and how to properly dispose of PPE.

· Ensure workers are trained on the hazards of the cleaning chemicals used in the workplace in accordance with OSHA’s Hazard Communication standard (29 CFR 1910.1200).

· Comply with OSHA’s standards on Bloodborne Pathogens (29 CFR 1910.1030), including proper disposal of regulated waste, and PPE (29 CFR 1910.132).