PERFORMANCE WORK STATEMENT BH 2021.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

BEHAVIORAL HEALTH PROFESSIONAL (BHP) SERVICES, ORARNG MEDCOM

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform a vital role in supporting the ORARNG mission in the context of pending large scale deployments and demobilizations. The BHP will provide skills crucial to identifying Soldiers with behavioral health concerns and assisting in determining the disposition of these Soldiers as defined in this PWS.

1.2 Background: The Behavioral Health Section (BHS) is the behavioral health infrastructure within the ORARNG Medical Command. The BHS supports mental fitness and wellness for operational readiness by developing and maintaining systems for identifying and resolving Soldiers’ behavioral health concerns and by providing clinical oversight and coordination for the behavioral health components of the psychological, family, social, spiritual, and emotional support programs available to service members and their families.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months, starting September 25, 2020, through September 24th, 2021.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Performance Requirements Summary (PRS, technical exhibit one). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractors shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st 2021

1.4.2.2 Martin Luther King, Jr.’s Birthday: January 18th, 2021

1.4.2.3 President’s Day: February 15th, 2021

1.4.2.4 Memorial Day: May 31st, 2021

1.4.2.5 Independence Day: July 4th, 2021

1.4.2.6 Labor Day 2021

1.4.2.7 Columbus Day 2021

1.4.2.8 Veteran’s Day: November 11th, 2020

1.4.2.9 Thanksgiving Day: November 26th 2020

1.4.2.10 Christmas Day: December 25th 2020

1.4.3 Place and Performance of Services: The contractor shall provide services between the hours of 0730-1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be performed in Springfield Armory, LaGrande Armory, and Bend Armory in Oregon The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

Teleworking is authorized.

1.4.3.1 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.3.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.4 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON)

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. CAC issuance requirements are as follows:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI) (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

1.4.5.2 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment TBD at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.3 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: Ms. Angel Payne.

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.4 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.6 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.7 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.6 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6.1 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.6.2 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.6.3 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.6.4 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.6.5 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.6.6 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.6.7 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.7 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training.

Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html.

1.4.7.1 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing Information Assurance

Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.7.2 Information Awareness: Contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.7.3 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.7.4 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.8 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.8.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.8.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.8.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.9 Special Qualifications: The Behavioral Health Professional (BHP) must possess:

1.4.9.1 A master’s degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE) or master’s degree in clinical mental health counseling from a graduate program fully accredited by the Council for Accreditation of Counseling and Related Educational Programs (CACREP).

1.4.9.2 A valid license issued by the appropriate Oregon State licensing board (i.e. Oregon Board of Licensed Social Workers, Oregon Board of Licensed Professional Counselors & Therapists) or show documentation that the BHP is working towards completion of their supervised hours for licensure (2 year process).

1.4.9.3 An exception to licensure completion may be granted to an incumbent or applicant with prior experience with the ORARNG BH Section.

1.4.9.4 The Contractor is responsible for providing the credentialing service to document that personnel meet the standards directed by Army Regulation (AR) 40-68. Further, Contractors are required to provide proof of Professional Liability Insurance for all Medical Personnel supporting clinical requirements. Non-clinical personnel may be covered by the Contractor’s General Liability Insurance Policy.

1.4.10 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.10.1 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10.2 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non- Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel. The contractor shall travel to the Anderson Readiness Center, Medford Armory, Springfield Armory, and the Clackamas Readiness Center during the performance of this contract to attend meetings, or be present for medical readiness events. The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR approval and/or authorization by the KO prior to travel arrangements being made. Estimated Travel will be $1000.00, and be a separate CLIN in the contract purchase order.

1.4.13 Data Rights. The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure

AR Army Regulation

AT/OPSEC Antiterrorism/Operational Security

BHP Behavioral Health professional

BHDP Behavioral Health Data Portal

BHS Behavioral Health Section

BI Background Investigation

CACREP Council for Accreditation of Counseling and Related Educational Programs

CM Contract Manager

CMRA Contractor Manpower Reporting Application

COR Contracting Officer Representative

CSWE Council on Social Work Education

DA Department of the Army

DD254 Department of Defense Contract Security Classification Specification

DFARS Defense Federal Acquisition Regulation Supplement

DoD Department of Defense

DPH Director of Psychological Health

FAR Federal Acquisition Regulation

GFP/M/E/S Government Furnished Property/Material/Equipment/Services

HIPAA Health Insurance Portability and Accountability Act

HQDA Headquarters, Department of the Army

HSPD Homeland Security Presidential Directive

IA Information Assurance

IS Information System(s)

KO Contracting Officer

MRNCO Medical Readiness Non Commissioned Officer

NGB National Guard Bureau

OCI Organizational Conflict of Interest

OSAP Oregon Substance Abuse Program

PHA Periodic Health Assessment

PII Personally Identifiable Information

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SM Service Member

SMFS Service Member Family Support

SRP Soldier Readiness Physical

SSN Social Security Number

TE Technical Exhibit

USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, laptops, and other items necessary to maintain an office environment.

3.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The contractor shall assume both the responsibility and liability for loss or damage of equipment and/or facilities provided by the Government if the damage or loss is caused by other than normal operating usage or is attributable to negligence of the contractor.

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements. The contractor shall:

5.1 Have a minimum of two years of experience providing mental health services in a supervised setting.

A range of experiences in terms of clientele and professional activities is preferred.

5.1.1 Have an understanding of available systems of care and experience collaborating with social service agencies to integrate resources, plan, and deliver comprehensive services, is considered essential. Assist in identifying problems and gaps in service in current behavioral health delivery system and devising methods to improve and enhance system.

5.1.2 Knowledge of military culture and issues (e.g., combat-related stress, family separation, reunion and reintegration) and experience intervening with military personnel is also preferred.

5.1.3 The BHP must have a developing expertise in conducting mental status evaluations.

5.1.4 Ability to make accurate assessments of service members’ mental status. This assessment may be conducted with limited available collateral information and with service members who have a vested interest in appearing well. Thus, the BHP must be skilled enough to make sound clinical decisions in the context of diagnostic uncertainty.

5.1.5 Ability to make referrals to and link service members to appropriate resources.

5.1.6 Confidence to make affirmative recommendations based on the results of evaluations. The BHP must be willing and able to act on the results of evaluations. This will require substantial interpersonal confidence and comfort in a role that may seem adversarial to some service members.

5.1.7 Skill in establishing and maintaining effective working relationships with personnel at all levels. The objective is that the BHP be viewed as a resource and asset from the brigade to unit level.

5.1.8 Computer skills sufficient to create, maintain, and send reports. Effective verbal and written communication skills.

5.1.9 The BHP will support in expeditiously clearing Soldiers who are fit and erroneously identified as having Behavioral Health (BH) issues, help identify Soldiers with BH problems that threaten medical readiness and operational effectiveness and provide assistance toward the resolution of such problems.

5.1.10 The BHP will accelerate the processing of Soldiers who are no longer fit for duty through appropriate medical and/or administrative separations.

5.1.11 Evaluates and monitors the mental status of ORARNG personnel in accordance with military regulations, to include the AR 40-501. Performs initial assessment, determines provisional diagnosis, formulates appropriate treatment plan, and provides follow up evaluation.

5.1.12 Advises respective Brigade personnel on behavioral health issues; consults with and trains military commands and service professionals as needed. Assists the ORARNG Director of Psychological Health (DPH) and Medical Readiness NCOs (MRNCOs) and Care Coordinators in identifying and providing for service members dealing with behavioral health related difficulties.

5.1.13 Partners with and augments activities of the Service Member and Family Support Office (SMFS), Office of the Chaplain, Oregon Substance Abuse Program (OSAP), and other Guard entities and programs related to psychological well-being.

5.1.14 Maintains Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines. Complete appropriate HIPPA training online for use of medical military systems.

5.1.15 Enters clinical documentation and paperwork into the appropriate data system within 72 hours of service being rendered, including but not limited to MEDCHART, eProfile, Behavioral Health Data Portal (BHDP), and the DOD Case Management System (CMS). Ensures all medical documentation received from the Soldier and/or their medical/BH providers is received and placed in appropriated electronic record, as well as the Soldier’s hard copy record.

5.1.16 Maintains a management reporting system to include database spreadsheets. Operates a personal (GFP) computer to input, store, retrieve, and manipulate data for various reports. Must be proficient in Microsoft Excel and Word.

5.2 Contractor Manpower Reporting Application (CMRA):

5.2.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.2.2 The contractor shall completely fill in all required data fields using the following web address:

http://www.sam.gov/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30.

While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at http://www.sam.gov.

5.3 Invoices. The contractor will invoice in WAWF on a monthly basis following award. The Government does not define the contractors pay schedule (weekly, bi-weekly, monthly), but does define that it be timely and consistent throughout the lifecycle of the contract.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication

DoD Instruction 6130.03

Date of Publication

May 6, 2018

Mandatory or Advisory

Mandatory

Website www.esd.whs.mil/Directives/forms

AR 40-502 June 27, 2019 Mandatory https://armypubs.army.mil

AR 40-501 June 27, 2019 Mandatory https://armypubs.army.mil

DA PAM 40-502 June 27, 2019 Mandatory https://armypubs.army.mil

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS PAR-

AG-APH

TASK

PERFORMANCE

STANDARD

ACCEPTABLE

QUALITY LEVEL

METHOD OF

SURVEILLANCE/W

HOM

5.1.4, 5.1.6 The contractor shall provide behavioral health screening and referral services in person, telephonically or by email.

Access clinically, and have no validated complaints during any month of performance per coordinator.

Must be performed or completed as required with no more than 2 complaints, or inability to contact Contractor per month.

Validated customer complaint, or by DPH or COR

5.1.15 Enters clinical

documentation and paperwork into the appropriate data system within 72 hours of service being rendered.

Enter all case notes in online databases notes within 72 hours of contact.

Must be completed as required with no more than 2 absent entries per month.

Electronically validated by DPH and/or COR

5.1.13 The contractor shall

engage in wellness promotion focused activities events in order to facilitate the prevention and education of mental health issues, early intervention, crisis response, and post-intervention

Attend all events as scheduled, or required based on case.

Zero no-shows, notify the COR or DPH if not available 48 hours prior to event

Validated by customer complaint, DPH or COR

5.1.12 The contractor shall

provide clinical and non-clinical consultations to leaders/units IAW ORARNG DPH standards in order to foster quality care, mission readiness, and address

No validated complaints during any month.

No more than 2 documented and validated customer complaints per quarter.

Validated by customer complaint, DPH or COR

5.1.14 Maintains Health Insurance

Portability and Accountability Act of 1996 (HIPAA) standards and guidelines

No validated violations.

Zero violations. All non- compliance will be corrected upon discovery.

Validated by customer complaint, DPH or COR. Periodic inspection, random monitoring.

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference /

Deliverable Title

Frequency # of

Copies

Medium

Or Format

Submit

To

TASS and CAC Request, 1.4.5.3 Provide within 15 calendar days after employee is officially employed by contract company.

1 Electronic Submission

COR

Level 1 Awareness Training Certificates, 1.4.7

Provide within 15 calendar days after employee is officially employed by contract company.

1 Electronic Submission

COR

iWatch Training Certificates, 1.4.7.3

Provide within 15 calendar days after employee is officially employed by contract company.

1 Electronic Submission

COR

OPSEC Training Certificates, 1.4.7.4 Provide within 15 calendar days after employee is officially employed by contract company.

1 Electronic Submission

COR

Credentialing Verification, 1.4.9.4 Provide within 15 calendar days after employee is officially employed by contract company.

1 Electronic Submission

DPH

HIPPA Certificate, 5.1.14 Provide within 15 calendar days after employee is officially employed by contract company.

1 Electronic Submission

DPH

Return of ID Badges and CAC, 1.4.10.2 Return within 14 days of employee’s departure from contract performance.

Originals Hard Copy COR