SitScape_Software_Support_Statement_of_Work_v2.pdf

Statement of Work For

SitScape Software Support

1.0 BACKGROUND

The United States Army Africa (USARAF), CMR 31401 Box 56, APO AE 09630, requires Software/Hardware Maintenance Support. The software products are; SitScape Collaborative UDOP Software License for (one) vServer -with 4 vCPU Cores and 16 GB RAM per vServer

2.0 OBJECTIVE/REQUIREMENT

The Contractor shall provide Software Maintenance Support for SitScape Software Products listed in the contract. The contractor shall provide installation, configuration and provision for deployment of server. Technical Support, Upgrades and updates licenses. Documentation, training and Additional technical Consulting Services and Technical Integration and custom development Services if requested by USARAF. Licensing of software shall consist of software maintenance, to include new software releases, problem resolution services, and correction of software errors identified by the Government in the use of the software. “Software maintenance” releases are scheduled by the vendor to correct known software problems, eliminate deficiencies, which have been identified, or otherwise improve the operational performance and effectiveness of the original software product. “Problem resolution services” refers to a customer service “hot line” whereby the vendor provides telephonic technical support to users of its software products, in the exploration identification, and correction of problems associated with the use of the software. “Correction of software errors” refers to the vendor providing replacement software code, either through scheduled maintenance releases or one-time emergency releases, for sections of current code, which have been determined to contain errors

Maintenance: The contractor shall provide Software/Hardware maintenance Support for Software Products listed in the contract.

The Government will notify the contractor in writing of all changes in Hardware upgrade, purchase of new hardware system, or any software product that are no longer required by the government.

Documentation: Access code, update version of software product as requested by the government, all training and seminar notification via email.

3.0 TYPE OF CONTRACT: The government will award a Firm Fixed Price (FFP) type contract with one (1) additional option years.

4.0 PERIOD OF PERFORMANCE: The contractor shall provide software support maintenance for a period of one (1) year, period of performance date of award, and one

(2) option years. The principal period of maintenance shall be 24 hours per day, 7 days week, 365/366 days per year including holidays; this will be called 24x7 maintenance.

5.0 SECURITY REQUIREMENTS: Contractor personnel performing work under this contract must have a SECRET CLEARANCE at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

6.0 SECURITY CLEARANCE: This contract will require the contractor to work on equipment which passes classified information; actual knowledge of, generation of, or production of classified information is not required for performance of contract. Cleared U.S. Personnel will escort contractor personnel at all times when they are within U.S.

Government-controlled classified facilities and while performing de-installation, installation, configuration and testing on the relocated equipment. All contractor employees granted access to classified networks must possess a U.S. Secret security clearance. All documentation required for security certification for contractor employees will need to be provided by the contractor to the COR and to the USARAF G2 Security Officer. The contractor will comply with FAR Clause 52.204-2. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with The Security Agreement (DD Form 441), including DOD 5220.22-M and any revisions, notice of which has been provided to the contractor.

7.0 AT AWARENESS TRAINING: AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

8.0 iWATCH TRAINING: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 15 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

9.0 CONTRACTING OFFICER REPRESENTATIVE (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

10.0 INVOICING INSTRUCTIONS

In accordance with DFARS 252.232-7003, Electronic Submission of Payment Request, please submit all invoices using the Wide Area Work Flow (WAWF) online database system. To become a registered user, go to https://wawf.eb.mil. Training for WAWF, may be obtained by visiting http://wawftraining.com/.

POC for invoice certification and payment:

COR:

Email:

Telephone: ++39 0444-66-2252

Payment will be made by:

DFAS-IN/BVD/IN

Vendor Pay Dept 3800 8899 East 56th Street Indianapolis, IN 46249-3800

11.0 WARRANTY

The Contract shall provide a standard commercial warranty.

12.0 TECHNICAL POC:

All deliverables shall be delivered to:

USARAF (ATTN: James W. Pierce )

PR#:

Unit 31401 Box 56

APO AE 09630

Phone: ++39 0444-66-2252 Email: james.w.pierce.civ@mail.mil

Point of Contact for this procurement:

COR: James W. Pierce Phone: ++39 0444-66-2252 Email: james.w.pierce.civ@mail.mil