P09 FNL QASP.docx
DOCX document 19 KB Posted
- Attached to
- Durable Medical Equipment Federal contract opportunity
- Solicitation number
- 36C26323Q1001
About this file
This document is a Quality Assurance Surveillance Plan (QASP) outlining metrics for monitoring contractor performance related to durable medical equipment provision under solicitation number 36C26323Q1001 from the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 23. The QASP specifies that the government will audit contractor documentation of patient education in 15 patient files per quarter with a 95% acceptable threshold, proof of equipment receipt in 15 patient files per quarter with a 95% threshold, timeliness of deliveries in 15 files per quarter with a 95% threshold, a patient satisfaction survey of 50% of patients set up each quarter with a 90% threshold, government property inventory during quarterly site visits with a 100% threshold, infection control protocols during quarterly site visits with a 100% threshold, and all accidents, malfunctions, injuries, deaths and sentinel events associated with equipment provision, delivery and use with a 100% threshold.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Vendor Questions.pdf | ||
| FARGO (Cass County) WD.pdf | ||
| S02 - SOLICITATION--.pdf |
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
The table below illustrates the critical areas of contractor performance that the government will review regularly and the associated acceptable quality level.
| Task Description |
| Quantity of Surveillance |
| Acceptable Threshold |
| Audit of VA patient treatment files for proper documentation of patient education |
| Randomly pull 15 files per quarter |
| 95% |
| Conduct audit of VA patient records for proof of receipt of equipment installation |
| Randomly pull 15 files per quarter |
| 95% |
| Audit of Timeliness of Deliveries |
| Randomly pull 15 files per quarter |
| 95% |
| Audit VA patient satisfaction survey (survey conducted by contractor), to be issue specific, including comments and complaints |
| 50% of patients set-up each quarter. |
| 90% |
| Conduct audit of government furnished property inventory held by vendor |
| 100% during quarterly vendor sit visit |
| 100% |
| Audit of warehouse, delivery vehicles and employees for compliance with infection control protocols |
| 100% during quarterly vendor sit visit |
| 100% |
| Conduct audit of all accidents, malfunctions, injuries, deaths and sentinel events associated with the provisions, delivery and use of DME equipment. |
| 100% |
| 100% |
File details come from the government source that posted it. Updated .