OPM15-13-R-0002.pdf

OPM1513R0002

SOLICITATION, OFFER AND AWARD

4. TYPE OF SOLICITATION2. CONTRACT NUMBER 3. SOLICITATION NUMBER

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

ORDER UNDER DPAS (15 CFR 700)

6. REQUISITION/PURCHASE NUMBER

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

NEGOTIATED (RFP)

SEALED BID (IFB)

5. DATE ISSUED

1. THIS CONTRACT IS A RATED RATING PAGE OF PAGES

1 92

C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL:

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTRS., CONDS., AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

I

J

K

L

M SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECS./WORK STATEMENT

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

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G

F

E

D

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B

A

SEC. DESCRIPTION PAGE(S) (X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXT.NUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)AND

ADDRESS

OF

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Clause No. 52.232.8)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ______________ calendar days (60 calendar days unless a different period is inserted

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE 24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

41 U.S.C. 253 (c) ( 10 U.S.C. 2304 (c) (

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

21. ACCOUNTING AND APPROPRIATION20. AMOUNT19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by government)

CODE

05/31/2013 X

35000

BOYERS REGION FISD CONTRACTING

US OFFICE OF PERSONNEL MANAGEMENT

1137 BRANCHTON ROAD

BOYERS PA 16018

1500 ET 08/02/2013

Ronald C Hartle Clint.Hartle@opm.gov

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PAGE(S)

James C. Thieme

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (Rev. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

2-4

5-13 16-18 19-21 22-33

34-39

41-45

46-52

53-57

SAC Case Item Assignment Project Solicitation OPM15-13-R-0002

SAC Case Item Assignment Project Solicitation

Solicitation

OPM15-13-R-0002

United States Office of Personnel Management i

U.S. OFFICE OF PERSONNEL MANAGEMENT

REQUEST FOR PROPOSALS

OPM15-13-R-0002

SAC CASE ASSIGNMENT PROJECT

INFORMATION TO BIDDERS/OFFERORS

BIDDERS/OFFERORS ARE REMINDED THAT INFORMATION FURNISHED UNDER THIS

SOLICITATION MAY BE SUBJECT TO DISCLOSURE UNDER THE FREEDOM OF

INFORMATION ACT (FOIA). THEREFORE, ALL ITEMS THAT ARE CONFIDENTIAL TO

BUSINESS, OR CONTAIN TRADE SECRETS, PROPRIETARY, OR PERSONNEL

INFORMATION MUST BE CLEARLY MARKED. MARKING OF ITEMS WILL NOT

NECESSARILY PRECLUDE DISCLOSURE WHEN THE OFFICE OF PERSONNEL

MANAGEMENT DETERMINES DISCLOSURE IS WARRANTED BY FOIA. HOWEVER, IF

SUCH ITEMS ARE NOT MARKED, ALL INFORMATION CONTAINED WITHIN THE

SUBMITTED DOCUMENTS WILL BE DEEMED TO BE RELEASABLE.

READING ROOM (Ref. Section L.6 (i))

Review of materials in the reading room is by appointment only at:

OPM –FIS Carolina Field Office Bldg. 4-2843, Room B-H-2 Soldier Support Center Ft. Bragg, NC 28307

Contact Maria Tate at judy.tate@opm.gov or (910) 396-1616 to set up an appointment.

Appointments will be granted on a first come first served basis and will be in up to 8 hour blocks to ensure that all vendors have sufficient time to review the materials. Space will be limited so only four individuals per vendor will be allowed in the reading room at any one time; however, OPM will try to accommodate more if needed and possible.

PRE-PROPOSAL CONFERENCE (Ref. Section L.4(j))

OPM will host a pre-proposal conference in Fayetteville, NC area on or around June 27, 2013.

Offerors that wish to attend must contact Maria Tate no fewer than three days in advance of the conference date, at judy.tate@opm.gov or (910) 396-1616 to reserve seating. Space will be limited so only two individuals per vendor will be allowed to attend.

QUESTIONS (Ref. Section L.4 (k))

Offerors are reminded that OPM will provide responses to written questions concerning this requirement if submitted no later than Tuesday, July 9, 2013, at 3:00 p.m. local time (EDT).

Questions must be emailed to James C. Thieme, Contracting Officer, at James.Thieme@opm.gov and Clint Hartle, Contract Specialist, Clint.Hartle@opm.gov.

ii

NOTICE OF SOLICITATION CLOSING DATE AND TIME (Ref. Section L.4(a))

All offers MUST be received by 3:00 PM EDT on Friday August 2, 2013 at the following address:

James C. Thieme Contracting Officer U.S. Office of Personnel Management Boyers Contracting Group 1137 Branchton Rd.

Boyers, PA 16018

NOTICE REGARDING LATE SUBMISSIONS, MODIFICATIONS, AND WITHDRAWALS

OF PROPOSALS

Your attention is called to Section L.1, FAR Clause 52.215-1, part (c) Submission, modification, revision, and withdrawal of proposals. In essence, the provision states that offers will not be considered if received after the date and time specified, unless the offer meets the requirements set forth in part (c)(3)(ii) of the provision.

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PART 1 – THE SCHEDULE 1

SECTION A – SOLICITATION/CONTRACT FORM 1

A.1 PROPOSAL SUBMISSION CHECKLIST 1

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST 2

B.1 BACKGROUND 2

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS 2

B.3 NEW REQUIREMENTS 2

B.4 TRAVEL COSTS 3

B.5 PHASE IN PERIOD 3

B.6 CONTRACT LINE ITEM NUMBERS (CLIN) 4

B.7 PAYMENT BASED ON ITEM RESULT 4

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW 5

C.1 INTRODUCTION AND PROGRAM OBJECTIVES 5

C.2 SCOPE OF WORK 5

C.3 LABOR 6

C.4 GOVERNMENT PROPERTY – LIFE OF CONTRACT 7

C.5 MATERIALS 10

C.6 QUALITY ASSURANCE SURVELLANCE PLAN 10

C.7 CONTRACTOR QUALITY CONTROL – COMPLIANCE WITH QUALITY STANDARDS 11

C.8 OVERSIGHT OF INVESTIGATIVE PERSONNEL 11

C.9 CASE MANAGEMENT 11

C.10 INVESTIGATIVE REQUIREMENTS 11

C.11 PROGRAM MANAGEMENT 12

C.12 DELIVERABLES 12

SECTION D -- PACKAGING AND MARKING 14

D.1 PACKAGING 14

SECTION E – INSPECTION AND ACCEPTANCE 15

E.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998) 15

E.2 ASSESSING CONTRACTOR PERFORMANCE 15

E.3 INVESTIGATIONS QUALITY & TIMELINESS ASSESSMENT 15

SECTION F: DELIVERIES OR PERFORMANCE 16

F.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998) 16

F.2 ITEM TIMELINESS 16

F.3 ITEM QUALITY 16

F.4 PERIOD OF PERFORMANCE 16

F.5 PLACE OF PERFORMANCE 17

F.6 ORDERING 17

F.7 ISSUING TASK ORDERS 17

F.8 SHIPPING DESTINATION 18

SECTION G – CONTRACT ADMINISTRATION DATA 19

G.1 CONTRACTING OFFICER (CO) 19

G.2 CONTRACTING OFFICER'S REPRESENTATIVE 19

G.3 LIMITATION OF TECHNICAL DIRECTION FROM THE COR 19

G.4 CONTRACTOR'S INVOICES 20

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G.5 CONTRACT TERMINATION 21

SECTION H – SPECIAL CONTRACT REQUIREMENTS 22

H.1 CONTRACT TYPE 22

H.2 REPORTS 22

H.3 NEGLIGENCE OR MISCONDUCT BY CONTRACTOR 22

H.4 RESPONSIBILITY FOR LOSS, PERSONAL INJURY OF CONTRACTOR 24

H.5 ALL ITEMS TO BECOME PROPERTY OF THE GOVERNMENT 24

H.6 ATTIRE 25

H.7 SECURITY 25

H.8 PRIVACY ACT PROVISIONS 30

H.9 DISCLOSURE OF INFORMATION 30

H.10 LIMITED DISTRIBUTION OF DATA AND INFORMATION 31

H.11 CONFIDENTIALITY OF DATA 32

H.12 REPORTING REQUIREMENTS FOR CONTRACTOR EMPLOYEES AND SUBCONTRACTORS 32

H.13 OPM CURRENT BACKGROUND PROCESSING, ADJUDICATION, AND RECORD MAINTENANCE 32

PART II – CONTRACT CLAUSES 34

SECTION I: CONTRACT CLAUSES 34

I.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998) 34

I.2 52.209-1 -- QUALIFICATION REQUIREMENTS. (Feb 1995) 36

I.3 52.216-18 ORDERING (OCT 1995) 37

I.4 52.216-19 ORDER LIMITATIONS (OCT 1995) 38

I.5 52.216-22 INDEFINITE QUANTITY. (OCT 1995) 38

I.6 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES. (MAY 1989) 39

I.7 OPM SPECIFIC CLAUSES 39

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS. 40

SECTION J -- LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS 40

J.1 ATTACHMENTS 40

PART IV - REPRESENTATIONSAND INSTRUCTIONS 41

SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS 41

K.1 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS. (DEC 2012) 41

SECTION L -- INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS 46

L.1 52.252-01 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB1998) 46

L.2 52.216-01 TYPE OF CONTRACT (APR 1984) 46

L.3 52.233-02 SERVICE OF PROTEST (SEP 2006) 46

L.4 INSTRUCTIONS FOR PREPARING PROPOSALS 47

SECTION M -- EVALUATION FACTORS FOR AWARD 53

M.1 52.252-01 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB1998) 53

M.2 GENERAL 53

M.3 TECHNICAL EVALUATION FACTORS 53

M.4 TECHNICAL EVALUATION RATING METHODOLOGY 55

M.5 PRICE PROPOSAL EVALUATION 56

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M.6 DISCOUNT LIMITATION 57

M.7 COMPETITIVE RANGE 57

M.8 CONTRACTOR ASSESSMENT 57

M.9 METHOD OF AWARD 57

M.10 AWARD 57

ATTACHMENT 1 – PRODUCT DESCRIPTIONS 59

ATTACHMENT 2 – LEVEL OF TRAINING AND QUALIFICATIONS 63

ATTACHMENT 3 - DOCUMENTS INCORPORATED BY REFERENCES (Documents available via public domain will not be specifically provided in the reading room. All documents not available via public domain will be available in the reading room prior to award) 64

ATTACHMENT 4 - OPM-Specific Clauses 66

ATTACHMENT 5 – OPM Invoice Template 84

PART 1 – THE SCHEDULE

SECTION A – SOLICITATION/CONTRACT FORM

A.1 PROPOSAL SUBMISSION CHECKLIST

This checklist is provided as an aid to Offerors to ensure that their proposals are complete.

Offerors must submit a copy of this checklist on the front page of their Volume 2, Price Proposal. For specific proposal format requirements see Section L.4. Please ensure that each of the following elements is included with your proposal submission.

Item Included

1. Six CD-ROM electronic copies of the Volume 1 Technical proposal. The CD should contain a copy of the proposal in both Adobe PDF (Version 8.0 or later) and Microsoft Word (Version 2003 or later)

Completed and Signed Standard Form 30 from any solicitation amendments issued.

Ensure that the document does not exceed page length limitations or use improper font size or margins.

2. Six CD-ROM electronic copies of the Volume 2 Price proposal. The CD should contain a copy of the proposal in both Adobe PDF (Version 8.0 or later) and Microsoft Excel (Version 2003 or later). This CD may also contain a copy of the cost proposal in Microsoft Word (Version 2003 or later).

Completed and signed Optional Form 308

Applicable items from Section B of this solicitation

Current Financial Statements

Completed copy of this checklist.

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 BACKGROUND

OPM intends to pilot a SAC Case Item Assignment Project (CIAP) to augment an immediate need for background investigation services in locations with Federal Investigative assets that are high volume areas. Under the CIAP, OPM will order specified quantities of individual items or sources at the specified location listed here and in the tables below.

Fayetteville, NC; to include the following zip codes:

27209-09 27281-81 27505-06 28323-23 28366-80 27229-29 27306-06 27521-21 28326-31 28382-91 27236-37 27325-25 27543-43 28334-36 28393-97 27242-42 27330-32 27546-46 28338-40 28441-41 27242-42 27356-56 27552-52 28342-45 28444-44 27247-47 27371-71 28301-12 28347-48 28446-47 27251-51 27376-76 28314-15 28350-53 27259-59 27501-01 28318-19 28355-64

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS

This Contract is an indefinite delivery/indefinite-quantity (IDIQ) firm fixed unit price contract.

Awarded contracts will have a $5,000.00 minimum annual guaranteed value; with a maximum value of $220,000. The maximum value will be split over all awarded contracts. OPM’s Federal Investigative Service (FIS) will provide the Contractor the guaranteed minimum as identified above. If OPM's actual requirements are greater than or less than its estimate, that fact will not constitute the basis for an equitable price adjustment except as this contract may otherwise provide. The number of items assigned to the contractor under the contract will fluctuate by type and amount based on the particular needs of the awarded task order. All items available for contractor assignment will be divided, at OPM’s discretion. Item assignment will be based on quality, timeliness, current contractor workload, and price. Pricing alone may be a disqualifying factor for item assignment of a particular CLIN.

B.3 NEW REQUIREMENTS

In the event that OPM has new background investigation (BI) coverage requirements or related service requirements that are not covered by existing CLINs, OPM may solicit a proposal from the Contractor to satisfy the new requirement and will modify the contract to add the new requirement upon agreement of the parties to the Contractor's proposal. Alternatively, the parties may agree that the new work be performed under existing CLINs. In the event that the parties cannot reach such an agreement, OPM reserves the right to solicit proposals from other potential providers or add/order the new items via a supplemental agreement. All prices must be based upon newest released investigative forms and policies.

B.4 TRAVEL COSTS

On very limited occasions, OPM may reimburse the contractor for travel costs outside the CLIN’s fixed price. OPM must authorize any travel or proposed travel reimbursement in advance. The Contractor will be reimbursed for his/her time (per the appropriate CLIN), travel, and expenses in accordance with the Joint Federal Travel Regulations and Federal regulations governing compensation of witnesses. If a customer agency requires that Contractor personnel appear on their behalf, OPM will coordinate the request with the Contractor.

All travel costs incurred pursuant to the performance of the specified work in the locations specified in B.1 is included in the agreed to CLIN rates in B.7.

B.5 PHASE IN PERIOD

The phase in period will commence from issuance of the first Task Order. The contractor may be given work immediately following the notice to proceed (NTP). Item types and volume of work will be closely monitored and adjusted during this time as the Contractor demonstrates the ability to deliver quality items on schedule. Any minimum quantity guarantees (if applicable) are suspended during phase in period. The phase in period will be negotiated as to provide reasonable time for the contractors to achieve necessary training or other performance requirements.

B.6 CONTRACT LINE ITEM NUMBERS (CLIN)

The Contractor shall perform all services as specified in the Statement of Work (SOW), attachments, and references to this contract. Unit Price will be inserted upon successful award.

Base Performance Period: Notice to Proceed Date through 12 months from Date of Award

CLIN Product Unit Price

1 ESI per item $

2 EMPL Coverage (full) per item $

3 RESI Coverage (full) per item $

4 EDUC Coverage (full) per item $

5 Basic Record Search (normally not Bulk, include LAWE) per item $

6 Record/File Review per item $

7 Personal Source for Coverage (EMPL) per item $

8 Personal Source for Coverage (RESI) per item $

9 Personal Source for Coverage (EDUC) per item $

10 Personal Source for Coverage (REFE) per item $

11 Non-Confrontational Subject Contact per item $

B.7 PAYMENT BASED ON ITEM RESULT

Payments by line item will be impacted by item result. If an item is updated according to the schedule below, the agreed to CLIN rate in B.6 will be multiplied by the referenced percentage.

Item Result Resulting Payment Rate

AC 100%

IS 100%

NI 100%

NR 100%

UC 50%

RF 0%

CE 0%

RH 25%

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW

C.1 INTRODUCTION AND PROGRAM OBJECTIVES

OPM-FIS provides background investigation (BI) products and services to departments and agencies of the federal government. BIs are required to determine an individual’s eligibility for access to classified information, assignment to or retention in positions with sensitive duties, or other designated duties requiring such investigations. The investigations often involve personal and intimate details of an individual’s life and must be processed and conducted with tact and discretion. Information collected by the Contractor, as part of the BIs, is protected under the Privacy Act of 1974.

C.2 SCOPE OF WORK

The Contractor shall conduct investigative fieldwork directly related to a federal background investigation. All investigative products/services provided must be in accordance with the processing instructions in the current Investigator’s Handbook, OPM-FIS Security Manual and other pertinent instructions supplied or approved by OPM incorporated herein by reference (other pertinent processing instructions and guidelines may be included in section J of this document). Field investigating will include but is not limited to, conducting Enhanced Subject Interviews (ESI), obtaining personal testimony from a variety of source types, conducting record searches, and reporting all information obtained. Fieldwork locations are based on information provided by the individual subjects regarding residences, employment, education, and other significant activities and associations, and on locations of repositories of required records or of additional required personal sources. The contractor will be expected to address quality issues on investigative reports identified at any point during case review at no additional cost to the Government.

The contractor may be required to provide hearing support on a reimbursable basis as identified in clause B.4.

Specific work requirements include, but are not limited to:

(a) Scope and coverage – Specific scope and coverage requirements are contained in the Investigator’s Handbook, handbook guidance, and additional policy directives and guidance provided.

(b) Extensions for additional information – All extensions for additional information must be returned to the SAC for further processing.

(c) Reports of investigation – Investigative personnel shall compose reports of investigation resulting from their contact of sources and per the guidelines of the Investigator’s Handbook on an encrypted computer in the OPM-FIS designed reporting format in EPIC.

It is imperative that all case information be exclusively maintained within EPIC, unless otherwise permitted by OPM. All such exceptions must be in writing and approved prior to implementation.

(d) Management of workload inventory to ensure appropriate deadlines are met.

(e) Quality controls of deliverables to ensure quality standards are met in accordance with the OPM Handbook, clarifications, policy changes and any documents referenced in section J.

C.3 LABOR

(a) The Contractor is required to provide all services needed to process and ensure the quality of all products/services completed by the Contractor investigative personnel under this SOW.

(b) OPM requires that personnel performing work under this contract possess minimum qualifications and training, as specified in Attachment 2, and reserves the right to review these qualifications, determine if the minimum requirements are met, and whether the individual shall be permitted to perform work on the contract. All investigative personnel and those handling case materials must also be able to hold a security clearance.

All perspective employees must complete the Contractor Assessment and provide to the COR and Contracting Officer the completed Assessment (Attachment 2). The competency assessment must be evaluated by OPM prior to the assignment of investigative work to the specific individual. The assessment will be utilized to determine the skill level of the investigative staff and assess training requirements.

(c) All contract investigative personnel conducting work on the contract must receive training through OPM prior to conducting any work on this contract. OPM will provide this training, where applicable, at OPM expense. All travel costs, lodging costs, meals, and incidental costs related to this training will be borne by the contractor. Any supplemental training required of the contractor will be considered a normal business expense (remedial training, Handbook clarifications, policy changes, etc.).

(d) Contract Investigative personnel already meeting training requirements will be validated by OPM for investigative competency. Competency will be assessed through OPM training and field validation testing. Training requirements will be assessed by OPM and validated against the training requirements contained in Attachment 2. All persons working in support of this requirement are required to be trained prior to work assignment. Training requirements vary based on investigator experience and assessed competency. OPM reserves the right to update the training requirements throughout the life of the contract.

(e) Training scheduling will be based on the specific requirements of selected contractors, availability of OPM resources, pending clearance and access requirements.

C.4 GOVERNMENT PROPERTY – LIFE OF CONTRACT

(a) OPM shall provide to the Contractor for the term of this contract for work completed under this contract, certain property, equipment, services, and fixed assets, including but not limited to:

(1) Preprinted forms, including printed materials necessary for case processing;

(2) Relevant agency regulations, policies and procedures;

(3) OPM Credentials;

a. Work under this contract may not be performed by investigative personnel until credentials are issued. Only those contract personnel who successfully complete the OPM approved investigative personnel training and are assigned to conduct fieldwork will be eligible for credentials. The use of credentials issued by another agency in performance of investigative work under this contract is strictly prohibited. All work is to be reported by either credential number or EPIC identification number of the individual performing the work.

b. Investigative personnel credentials are, and shall remain the property of the

U.S. Government at all times. Credentials shall be returned to the Government upon termination of employment, termination and/or expiration of the contract, or any other reason deemed appropriate by the Government. Should OPM require the credentials to be exchanged; the only cost borne by the government will be the cost of the credentials. In the event credentials are re-issued or changed (i.e., design, etc), the government will only provide the credential, any additional expenses associated with the change shall be borne by the Contractor.

c. Should the Contractor be unable to return credentials to OPM within 5 days of a request the Contractor shall immediately notify the COR. Notification will include the circumstances preventing the return of the credentials and when the Contractor expects to return the credentials. This notice shall include a description of all efforts made by the Contractor to recover the credentials and should include the full name, current and/or last known address and telephone number of the person whose credentials are at issue. Additionally, include any information which the Contractor believes may facilitate the recovery of the credentials, should recovery of the credentials by the Government become necessary. The Contractor is responsible for producing an Incident Report when appropriate. Only OPM will have the authority to destroy credentials.

The contractor shall be responsible for reimbursing the government $2,000 per set of lost or un-returnable credentials or those damaged beyond use.

d. Credentials will be issued only to investigative personnel cleared to work under this contract. For OPM to issue credentials the Contractor shall provide the investigative personnel’s name, SSN, a digital jpeg photo of the investigative personnel, investigative personnel’s signature, and any other information requested by OPM. Credentials shall not be photocopied, altered or modified in any way. Anyone who falsely makes, forges, counterfeits, alters, reproduces, or tampers with a OPM credential is subject to possible criminal sanctions, in accordance with Title 18, U.S.C.A., Sections 499, 506, and 701 and immediate removal from the OPM contract. Use of or allowing the use of OPM credentials for other than official duties related to this contract may be considered sufficient cause for criminal sanctions, in accordance with Title 18, U.S.C.A., Section 701.

e. Credentials must also be strictly controlled and protected by the Contractor and investigative personnel from unauthorized use or loss. The loss or theft of credentials shall be reported within 24 hours of discovery to OPM and to the local police having jurisdiction in the location where the credentials were lost or stolen. Lost or stolen credentials will not be replaced until OPM has received a copy of the police report or the name and contact info of the officer taking the report. When the employee has separated and replacement credentials are not required the Contractor has five business days to submit a copy of the police report to OPM. The Contractor shall report any other inability to account for credentials of investigative personnel (e.g., as a result of investigative personnel unexplained absence, death, deployment overseas with the military, etc.), whether temporary or permanent within 24 hours of the Contractor’s discovery.

f. If a contractor is enrolled in a training program that requires credentials, they may obtain them from OPM. The contractor must in turn provide proof of completion of the training program within 60 days of being issued the credentials. The Contractor shall report unauthorized use of credentials to the COR within 24 hours of its occurrence. Any investigative personnel using credentials for a purpose other than one authorized under this contract shall be barred by OPM from further performance of work under this contract and from being issued or using OPM credentials in the future.

g. The Contractor is liable for any and all injury of any kind which results from the misuse of investigative personnel credentials by the Contractor, its heirs, successors and assignees, the Contractor’s employees, subcontractors, consultants, or others whose possession of the credentials is reasonably foreseeable to the Contractor. The Contractor is liable for any and all costs of the Government in recovering investigative personnel credentials in the event that the Contractor is unable to do so, including but not limited to any and all litigation and court costs reasonably associated with the Government’s recovery efforts and costs associated with the recovery of credentials by Federal, state, or local law enforcement agencies.

h. When returned to OPM, investigative personnel credentials shall only be hand delivered by Contractor personnel or shipped by Registered and/or Certified United States Postal Service Mail, United States Postal Service Express Mail, or an equivalent service approved by OPM. All mailed credential packages are to be signed by the recipient.

(4) PIV Cards;

(5) Laptop computer & printer;

(6) Investigative training and materials

(b) Any and all equipment/property provided by OPM in support of this contract is to be utilized only for in the performance of the resulting contract. Exceptions must be approved in writing.

(c) OPM will provide one electronic copy of the Investigator’s Handbook to the Contractor, cleared by OPM to work on this contract. The Contractor shall control the handbooks and reassign them as appropriate. Handbook distribution expenses will be borne by the Contractor. All operational manuals and/or handbooks will be updated and revised periodically. Any costs incurred by the Contractor for the training time involved are considered normal operational costs and will be the sole responsibility of the Contractor.

All Investigator Handbooks shall be tracked by the contractor and are subject to audit by OPM and may only be used by approved personnel working on this contract. Any training materials or other documents that contain information on OPM procedures should be controlled as if they were the Investigator’s Handbook. Release of any portion of these documents, outside of cleared personnel with a need to know, working under this contract, is strictly prohibited without prior written approval from the COR.

(d) If a contract investigator is inactive for 35 calendar days or more the Federal Special

Agent in Charge (SAC) will hold government property assigned to the employee. The contractor will determine the applicable SAC through coordination with the designated Contracting Officer’s Representative (COR).

(e) Inactivity on EPIC will trigger an inquiry to determine if access is still needed. If EPIC access is suspended for any reason, the investigative personnel cannot transmit reports via EPIC or perform any work under this contract.

(f) When investigative personnel are removed or suspended from the contract, within five calendar days, the SAC must be in possession of all government provided equipment and information (i.e., case papers, investigative notes, credentials, etc.).

(g) OPM will not provide the contractor space for administrative purposes.

(h) Credentials

(1) Field investigations may not be performed by investigative personnel until credentials are issued. Proper care and handling of credentials are addressed in the OPM Investigator Handbook and the FIS Security Manual. Attached by reference in Attachment 3.

(2) Credentials shall be issued and returned through the SAC.

C.5 MATERIALS

The Contractor will comply with all provisions of OPM’s FIS Security Manual and PII Policy.

The Contractor shall consider investigative material sensitive, unclassified material subject to the Privacy Act of 1974 and it must be handled accordingly (refer to the OPM FIS Security Manual and PII Policy for details).

C.6 QUALITY ASSURANCE SURVELLANCE PLAN

OPM will initiate a contract performance assessment program that evaluates the quality and timely performance of the contract requirements and require corrective measures as appropriate. OPM will ensure compliance with contract requirements through various means such as a review of administrative responsibilities and investigative practices through on-site inspections, an assessment of the Contractor while conducting work (check rides), source recontact letters, and a quality review of completed fieldwork.

C.7 CONTRACTOR QUALITY CONTROL – COMPLIANCE WITH QUALITY

STANDARDS

(a) The Contractor shall ensure that all investigative work products and other deliverables submitted to OPM conform to contract requirements, national investigative and adjudicative standards. The Contractor shall not submit for payment any item that does not meet the requirements of this contract.

(b) The Contractor shall ensure compliance with the professional conduct requirements, PII protection, and investigative standards of this contract.

(c) OPM reserves the right to audit or inspect the contractor(s)’ quality control processes and procedures at any point during the performance of this contract.

C.8 OVERSIGHT OF INVESTIGATIVE PERSONNEL

(a) OPM may refer cases of confirmed falsification for federal prosecution for which the Contractor will bear financial responsibility. Recovery costs, re-work and costs associated with falsification investigations are non-negotiable.

(b) OPM may require investigations into loss or misused GFE or Government information.

The contractor will comply with all requirements of the investigation. All such costs will be at the contractor’s expense. This is non-negotiable.

C.9 CASE MANAGEMENT

All items associated with the investigation will be considered case materials and will be handled according to the FIS PII Policy and FIS Security Manual. These policies contain all applicable timelines and handling procedures for returning materials back to the SAC.

C.10 INVESTIGATIVE REQUIREMENTS

(a) The Contractor’s conduct of investigations and the completed report of investigations shall comply with Executive Orders, OPM policy, Investigator’s Handbook, and other requirements in this SOW. Based on the particular CLIN ordered this may include:

personal interviews, education, employment, references, neighborhoods, creditor records, local agency checks, and public record checks. These references are appended to this SOW and are incorporated by reference therein.

(b) To the extent necessary to perform its obligations under this contract, the Contractor may request that OPM help facilitate access to any Federal, state, or local law enforcement agency investigative reports or other law enforcement records.

(c) If a contractor comes into the possession of classified material, inadvertently OPM requires that investigative personnel notes and other documents be surrendered and sanitized, the laptop to be surrendered for degaussing, and OPM may also require statements to be taken from all parties involved. The contractor will comply with all such requests and all such requirements will be at the contractor’s expense.

(d) OPM will take reasonable steps to facilitate the Contractor’s access to the same records and databases of State and local law agencies to which OPM has access for work requirements under this contract.

C.11 PROGRAM MANAGEMENT

(a) The Contractor shall be considered the Program Manager (PM) to manage the effort required by this contract. The Contractor shall have sufficient authority to direct, execute, and control all elements of this contract.

(b) The Contractor shall present a Program Management Review (PMR) to OPM as needed.

The Government shall consult with the Contractor to establish a mutually agreed upon date, time, and location for the PMR, but in the event the parties are unable to agree, the Government reserves the right to unilaterally establish the date, time, and location. All aspects of this contract including progress, production status, cost, schedule, number of delinquent items, item deficiencies, complaints and disposition of complaints, special projects, training, current issues of mutual interest, quality assurance, future plans, and any other issues/concerns shall be presented and discussed at these reviews. Some reports may be requested independent of the PMR cycle to address management issues. The Contractor is responsible to record and distribute meeting minutes, to include action items. The resulting minutes from the PMR shall be prepared and submitted electronically to the COR within 15 calendar days.

C.12 DELIVERABLES

Note: Unless otherwise specified, all deliverable products will be digital and MS Office compatible.

(a) Reports of Investigations meeting OPM standards.

(b) Program Management Review minutes, 15 calendar days after the PMR.

(c) Monthly Delinquency Report. The Contractor shall submit a delinquency report to the

COR or designated representative no later than the tenth calendar day of each month if there are delinquent item (i.e., items that exceed the Contract Specification Delivery Date (Assigned Completion Date (ACD) ) in Section F.2) regarding previous months activities. The report must include the subject’s name, case number, type of case, number of days overdue, reason for delay, current status, estimated completion date, and totals for each category. Contractor format is acceptable. OPM will provide regular, routine EPIC reports, defined at OPM discretion, which show items overdue.

(d) Incident Report to include PII Loss.

(e) Annually that OPM directed information technology training has been accomplished.

(f) Investigator Handbook Acknowledgement Form, when issued or revised.

(g) Contractor Quality Control Plan, current version will be delivered at the start of the contract.

(h) Contractor Security Plan, current version will be delivered at the start of the contract.

(i) Miscellaneous Reports. The Contractor may be required to furnish other routine or periodic reports regarding processing information not readily available from other sources such as EPIC.

SECTION D -- PACKAGING AND MARKING

D.1 PACKAGING

(a) Packaging shall be in accordance with OPM PII Policy (Attachment 3).

SECTION E – INSPECTION AND ACCEPTANCE

E.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at https://www.acquisition.gov/

TITLE

NUMBER FEDERAL ACQUISITION REGULATIONS (48 CFR Chapter 1) DATE

52.246-4 Inspection of Services – Fixed Price AUG 1996

E.2 ASSESSING CONTRACTOR PERFORMANCE

OPM will assess Contractor performance through various means such as review of delivered items, evaluation of management responsiveness and effectiveness, investigative practices in the field and classroom and on-site inspections.

E.3 INVESTIGATIONS QUALITY & TIMELINESS ASSESSMENT

OPM will review item work completed by the Contractor for quality & timeliness assessment. OPM’s review effort will range from random sampling to a 100% examination of all items assigned. Causes for a deficient item may include but are not limited to lack of necessary coverage, inadequate issue resolution and/or number of sources, reporting errors, agency requirements that have not been met, or failure to meet timely delivery requirements. Specific quality and timeliness parameters are set forth in Section F Deliveries or Performance.

OPM will be the final authority on deciding if a case meets standards.

SECTION F: DELIVERIES OR PERFORMANCE

F.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at https://www.acquisition.gov/

TITLE

NUMBER FEDERAL ACQUISITION REGULATIONS (48 CFR Chapter 1) DATE

52.242-15 Stop-Work Order AUG 1989

52.242-17 Government Delay of Work APR 1984

F.2 ITEM TIMELINESS

(a) Item timeliness will be measured against the Assigned Completion Date (ACD) determined on the Task Order. If the item is updated to RT, CM, CE, or RH in PIPS on or before the ACD date it is timely. If the item event occurs after the ACD it will be considered not timely.

(b) Certain circumstances may require items to be canceled. OPM reserves the right to cancel items.

F.3 ITEM QUALITY

(a) Completed items under this contract are defined as items in which the Contractor has completed the assigned fieldwork in accordance with all criteria set forth in this contract.

Completed items that require items to be Reopened and/or additional Extension items to obtain coverage required by the OPM Investigator‘s Handbook will require an additional item task order.

F.4 PERIOD OF PERFORMANCE

(a) This contract will be for a period not to exceed one year (12 months) or until all funds are exhausted.

F.5 PLACE OF PERFORMANCE

(a) Investigation work requirements are to be conducted in locations stipulated in Section B.1. In the event the contractor does not have a fluency in the language spoken by the subject, the item will be coordinated with the COR.

F.6 ORDERING

(a) The Contracting Officer will designate in writing individuals who will be authorized to order services under this Contract.

F.7 ISSUING TASK ORDERS

(a) An order for services will be formalized by a Task Order to specify and authorize work to be accomplished by the Contractor. The Contractor shall be responsible for conducting all items assigned to them within each task order.

(b) A paper based Task Order, generated outside of EPIC, may be used to request services under CLINs awarded in this contract.

(c) A Task Order will be issued only by authorized OPM personnel to specify and authorize work to be accomplished by the Contractor, at a minimum; each Task Order will include the following:

(1) An indicator or description of the work to be performed and/or services to be provided;

(2) The estimated period of performance or required completion date (ACD);

(3) Reporting requirements and deliverables; and

(4) The firm fixed-price or maximum amount to be obligated.

(d) In the event more than one (1) contract is awarded to satisfy this requirement, OPM reserves the right to compete the individual task orders among the awarded contractors.

F.8 SHIPPING DESTINATION

(a) Unless otherwise specified, the Contractor shall deliver all products/deliverables furnished hereunder, in EPIC. In the event hard copy deliverables are required they shall be delivered to the following destination:

U.S. Office of Personnel Management Federal Investigative Services Division FIS Carolina Field Office Bldg. 4-2843, Room B-H-2 Soldier Support Center Ft. Bragg, NC 28307

(b) Based on the determination of the COR, the Contractor shall deliver some projects using special handling, including overnight delivery.

SECTION G – CONTRACT ADMINISTRATION DATA

G.1 CONTRACTING OFFICER (CO)

The CO has the overall responsibility for this Contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the Contract terms, conditions, and requirements. The CO may delegate certain other responsibilities to authorized representatives or Contracting Officer’s Representative (COR).

G.2 CONTRACTING OFFICER'S REPRESENTATIVE

(a) At the time of Contract award, the Contracting Officer will appoint one or more Contracting Officer's Representatives (COR), in writing, to provide technical direction and control during Contract performance, monitor the progress of the Contract, and ascertain, for purposes of approval for payment, that the performance of the Contractor is acceptable with respect to content, quality of services and materials, cost, and timeliness.

(b) The COR will not be authorized to change any Contract terms or conditions. That authority is reserved exclusively to the Contracting Officer.

G.3 LIMITATION OF TECHNICAL DIRECTION FROM THE COR

(a) Performance of work under this Contract will be subject to the technical direction of the COR or a designated representative.

(b) Technical direction must be within the scope of Section C of the Contract. The COR does not have the authority to issue any technical direction which:

(1) Constitutes a change of assignment of additional work outside Section C;

(2) Constitutes a change as defined in the Contract clause entitled "Changes…" in Section I;

(3) In any manner causes an increase or decrease in the Contract price, or the time required for Contract performance;

(4) Changes any of the terms, conditions or specifications of the Contract; or

(5) Interferes with the Contractor's right to perform under the terms and conditions of the Contract.

G.4 CONTRACTOR'S INVOICES

(a) Invoices will be submitted by the Contractor to request payment for services performed directly to FISCDOInvoices@opm.gov. The contractor will submit invoices for against a task order when all items are completed and accepted by the Government. An invoice template has been provided as Attachment 5.

(1) If discrepancies are noted, the invoice will be rejected.

(2) Invoicing must be provided in the OPM specified format. OPM reserves the right to change formatting requirements without a change in level of effort cost increase.

(b) The Contractor will submit a certified invoice. A proper invoice must include the following items:

(1) Name and address of the Contractor.

(2) Invoice date and invoice number. (Contractors should date invoices as close as possible to the date of mailing or transmission.)

(3) Contract number or other authorization for supplies delivered or services performed

(including order number and Contract line item number).

(4) Description, quantity, unit of measure, unit price, total invoice amount, and extended price of supplies delivered or services performed.

(5) Shipping and payment terms (e.g., shipment number and date of shipment, discount for prompt payment terms). Bill of lading number and weight of shipment will be shown for shipments on Government bills of lading.

(6) Name and address of Contractor official to whom payment is to be sent (must be the same as that in the Contract or in a proper notice of assignment).

(7) Name (where practicable), title, phone number, and mailing address of person to notify in the event of a defective invoice.

(8) Taxpayer Identification Number (TIN). The Contractor must include its TIN on the invoice only if required by agency procedures. (See FAR 4.9 TIN requirements.)

(9) Electronic funds transfer (EFT) banking information: The Contractor must include

EFT banking information on the invoice.

(10) Each invoice shall include the following certification statement signed by an authorized financial Contractor representative:

I hereby certify that the above bill is correct and just, and services were performed as ordered.

(11) Any other information or documentation required by the Contract (e.g., evidence of shipment). Information should be directed to the following location.

FISCDOInvoices@opm.gov

G.5 CONTRACT TERMINATION

OPM agrees that if it exercises its right to terminate the Contract pursuant to the provisions of FAR clause 52.249-2, Termination For Convenience of the Government, termination will not apply to scheduled work, which shall be completed no later than the due date of the item after the issuance of the Notice of Termination as specified at FAR clause 52.249-2 (a).

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 CONTRACT TYPE

This Contract is an indefinite delivery/indefinite quantity Contract, with a minimum annual guaranteed value of $5,000.00 prorated over any period that is less than a full year and a maximum value of all orders of $220,000. If this Contract is terminated for any reason, the minimum annual guaranteed value will be prorated by month of performance during the fiscal year. The minimum guarantee will not be applicable during the startup grace period of the contract.

H.2 REPORTS

(a) OPM will provide the Contractor with the capability to obtain a variety of case management reports.

(b) OPM does not guarantee all management data preferred by the contractor to be provided.

Additional management data deemed necessary must be created by the Contractor. The Contractor maintains primary responsibility to have independent accounting systems.

H.3 NEGLIGENCE OR MISCONDUCT BY CONTRACTOR

(a) Because this contract is essential to the national security of the United States, all persons performing work under this contract are held to the highest ethical standard. The Contractor shall exhibit high ethical and professional standards as set forth in pertinent OPM guidance in the performance of all fieldwork under this contract. At OPM’s discretion, any contractor may be immediately suspended or terminated from this contract for any cause deemed detrimental by OPM.

(b) Contractors are not Government employees and do not represent a business concern or other organization owned in whole or in part by the Government, or substantially owned by one or more Government employees. At no time shall any Contractor represent themselves as a Government employee. The Government shall not be liable for actions of the Contractor performing under this contract. Contractors conducting performance of work under this contract must identify themselves as contract investigative personnel conducting personnel security investigations on behalf of OPM and must display their credentials for the inspection of all from whom they seek investigative information.

(c) Any action or misconduct by a Contractor that might adversely affect (1) the integrity of an investigative product or OPM-FIS's automated system, (2) OPM-FIS's access to source information, (3) a subject or source's privacy rights, (4) the security of investigative material or OPM equipment or facilities, or (5) the individual's basic suitability to perform work under this contract, or (6) workplace safety, is of concern to OPM. If discovered by the Contractor, the Contractor shall immediately notify OPM of the nature of the alleged negligence or misconduct and any investigations that may require review and/or reopening.

(d) The Contractor shall notify OPM- IA and copy the COR within 24 hours of any allegations of misconduct and OPM will determine who will conduct the investigation. If the contractor is directed to conduct the investigation, a complete written summary of findings will be submitted within seven (7) calendar days to include:

(1) The name of the Contractor involved;

(2) The name and case number of the subject of the OPM-FIS BI, if any, that the contractor was working on at the time the misconduct occurred;

(3) The date, time, and location of the incident;

(4) Full details of the incident, if applicable;

(5) The names and telephone numbers of all persons involved in or who witnessed the incident; and