Support Services RFP OPM15-10-R-0004 Final.pdf

Background Investigations Support Services Solicitation Solicitation

OPM15-10-R-0004

United States Office of Personnel Management

Background Investigations Support Services Solicitation OPM15-10-R-0004 i

U.S. OFFICE OF PERSONNEL MANAGEMENT

REQUEST FOR PROPOSALS

OPM15-10-R-0004

BACKGROUND INVESTIGATIONS SUPPORT SERVICES

INFORMATION TO BIDDERS/OFFERORS

BIDDERS/OFFERORS ARE REMINDED THAT INFORMATION FURNISHED UNDER

THIS SOLICITATION MAY BE SUBJECT TO DISCLOSURE UNDER THE FREEDOM OF

INFORMATION ACT (FOIA). THEREFORE, ALL ITEMS THAT ARE CONFIDENTIAL

TO BUSINESS, OR CONTAIN TRADE SECRETS, PROPRIETARY, OR PERSONNEL

INFORMATION MUST BE CLEARLY MARKED. MARKING OF ITEMS WILL NOT

NECESSARILY PRECLUDE DISCLOSURE WHEN THE OFFICE OF PERSONNEL

MANAGEMENT DETERMINES DISCLOSURE IS WARRANTED BY FOIA. HOWEVER,

IF SUCH ITEMS ARE NOT MARKED, ALL INFORMATION CONTAINED WITHIN THE

SUBMITTED DOCUMENTS WILL BE DEEMED TO BE RELEASABLE.

READING ROOM (Ref. Section L.6 (a))

Review of materials in the reading room is by appointment only at:

OPM – Federal Investigation Services Federal Investigations Processing Center, 1137 Branchton Road Boyers, PA 16018

Contact April Vogel at April.Vogel@opm.gov or (724) 794-5612 at extension 5041 to set up an appointment. Appointments will be granted on a first come first served basis and will be in up to 8 hour blocks to ensure that all vendors have sufficient time to review the materials. Space will be limited so only four individuals per vendor will be allowed in the reading room at any one time; however, OPM will try to accommodate more if needed and possible.

PRE-PROPOSAL CONFERENCE (Ref. Section L.6 (b))

OPM will host a pre-proposal conference in Pittsburgh, PA on or around October 26, 2010 with a subsequent site visit in Boyers, PA on October 27, 2010. Offerors that wish to attend must contact April Vogel no fewer than three days in advance of the conference date, at April.Vogel@opm.gov or (724) 794-5612 at extension 5041 to be placed on the guest list. Space will be limited so only two individuals per vendor will be allowed to attend.

QUESTIONS (Ref. Section L.6 (c))

Offerors are reminded that OPM will provide responses to written questions concerning this requirement if submitted no later than Friday, October 30, 2010, at 3:00 p.m. local time (EST). Questions must be emailed to James C. Thieme, Contracting Officer, at James.Thieme@opm.gov.

NOTICE OF SOLICITATION CLOSING DATE AND TIME (Ref. Section L.6(a))

All offers MUST be received by 3:00 PM EDT on Tuesday November 30, 2010 at the following address:

James C. Thieme Contracting Officer U.S. Office of Personnel Management Boyers Contracting Group 1137 Branchton Rd.

Boyers, PA 16018

NOTICE REGARDING LATE SUBMISSIONS, MODIFICATIONS, AND

WITHDRAWALS OF PROPOSALS

Your attention is called to Section L.2, FAR Clause 52.215-1, part (c) Submission, modification, revision, and withdrawal of proposals. In essence, the provision states that offers will not be considered if received after the date and time specified, unless the offer meets the requirements set forth in part (c)(3)(ii) of the provision ii mailto:James.Thieme@opm.gov iii

PART 1 – THE SCHEDULE____________________________________________________ 1

SECTION A – SOLICITATION/CONTRACT FORM __________________________________ 1

A.1 PROPOSAL SUBMISSION CHECKLIST _____________________________________________1

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST___________________________ 3

B.1 MINIMUM/MAXIMUM ORDER LIMITATIONS_______________________________________3

B.2 MINIMUM VALUE_______________________________________________________________3 B.3 NEW REQUIREMENTS ___________________________________________________________3

B.4 OTHER INVESTIGATIONS AND SERVICES _________________________________________3

B.5 TRAVEL COSTS _________________________________________________________________3 B.6 CONTRACT LINE ITEM NUMBER (CLIN) ___________________________________________4

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW ___________________________ 10

C.1 SCOPE OF WORK_______________________________________________________________10

C.2 DELIVERABLE REPORTS AND PLANS ____________________________________________12

C.3 TRAINING_____________________________________________________________________14 C.4 QUALITY CONTROL____________________________________________________________15

C.5 QUALITY ASSURANCE SURVELLANCE PLAN_____________________________________16

C.6 GOVERNMENT FURNISHED PROPERTY __________________________________________18

C.7 SUPPORT SERVICES COMPONENTS ______________________________________________20

C.8 CSEA AND PIC SUPPORT________________________________________________________30

C.9 GENERAL INFORMATION_______________________________________________________32

SECTION D -- PACKAGING AND MARKING ______________________________________ 33

D.1 PACKAGING___________________________________________________________________33 D.2 LABELING ____________________________________________________________________33

D.3 SPECIAL HANDLING OF CLASSIFIED MATERIAL __________________________________33

SECTION E – INSPECTION AND ACCEPTANCE ___________________________________ 35

E.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998)____________________35 E.2 52.246-4 INSPECTION OF SERVICES - FIXED-PRICE. (AUG 1996) _____________________35

SECTION F: DELIVERIES OR PERFORMANCE ___________________________________ 37

F.1 52.242-15 STOP-WORK ORDER. (AUG 1989) ________________________________________37 F.2 52.242-17 GOVERNMENT DELAY OF WORK. (APR 1984) ____________________________37 F.3 PERIOD OF PERFORMANCE _____________________________________________________38 F.4 PLACE OF PERFORMANCE ______________________________________________________38 F.5 ORDERING ____________________________________________________________________38 F.6 ISSUING TASK ORDERS ________________________________________________________38 F.7 SHIPPING DESTINATION________________________________________________________39

SECTION G – CONTRACT ADMINISTRATION DATA ______________________________ 40

G.1 CONTRACTING OFFICER (CO) ___________________________________________________40

G.2 CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE_________________________40

G.3 LIMITATION OF TECHNICAL DIRECTION FROM THE COTR ________________________40

G.4 CONTRACTOR'S INVOICES______________________________________________________41 G.5 PAYMENTS____________________________________________________________________42

G.6 CONTRACT TERMINATION _____________________________________________________44

G.7 PRICING OF ADJUSTMENTS_____________________________________________________44 G.8 TRAVEL AND PER DIEM ________________________________________________________44

SECTION H – SPECIAL CONTRACT REQUIREMENTS _____________________________ 45

H.1 CONTRACT TYPE ______________________________________________________________45 H.2 REPORTS______________________________________________________________________45 H.3 SECURITY_____________________________________________________________________45 H.4 CONTRACTOR STAFFING _______________________________________________________50

H.5 NEGLIGENCE OR MISCONDUCT BY CONTRACTOR EMPLOYEES OR

SUBCONTRACTORS ___________________________________________________________________51 H.6 REQUIRED INSURANCE ________________________________________________________53

H.7 RESPONSIBILITY FOR LOSS, PERSONAL INJURY OF CONTRACTOR PERSONNEL _____54

H.8 ALL ITEMS TO BECOME PROPERTY OF THE GOVERNMENT________________________54

H.9 DISCLOSURE OF INFORMATION_________________________________________________55

H.10 LIMITED DISTRIBUTION OF DATA AND INFORMATION____________________________55

H.11 CONFIDENTIALITY OF DATA ___________________________________________________56

H.12 REPORTING REQUIREMENTS FOR CONTRACTOR EMPLOYEES AND

SUBCONTRACTORS ___________________________________________________________________56 H.13 ATTIRE _______________________________________________________________________57

H.14 LANDLORD/FACILITY REGULATIONS ___________________________________________57

H.15 REIMBURSEMENT TO OPM FOR PROCESSING COSTS, ADJUDICATION, AND RECORD

MAINTENANCE _______________________________________________________________________58 H.16 1752.200-70 - ON-SITE WORKING CONDITIONS (JUL 2005) __________________________58 H.17 1752.205-70 - ANNOUNCEMENT OF CONTRACT AWARD (JUL 2006) __________________60 H.18 1752.209-70 - CONTRACTOR PERFORMANCE CAPABILITIES (JUL 2005) ______________60 H.19 1752.209-71 - CONTRACTOR’S KEY PERSONNEL (JUL 2005) _________________________60 H.20 1752.209-72 - QUALIFICATIONS OF CONTRACTOR’S EMPLOYEES (JUL 2005) _________61 H.21 1752.209-73 - STANDARDS OF CONDUCT (JUN 2006)________________________________61 H.22 1752.209-74 - ORGANIZATIONAL CONFLICTS OF INTEREST (JUL 2005) _______________62 H.23 1752.209-75 - REDUCING TEXT MESSAGING WHILE DRIVING (OCT 2009)_____________63 H.24 1752.219-70 - SMALL BUSINESS SUBCONTRACTING PLAN (JUN 2006) ________________63

H.25 1752.222-70 - NOTICE OF REQUIREMENT FOR CERTIFICATION OF NONSEGREGATED

FACILITIES (JUL 2005) _________________________________________________________________64

H.26 1752.222-71 - SPECIAL REQUIREMENTS FOR EMPLOYING SPECIAL DISABLED

VETERANS, VETERANS OF THE VIETNAM ERA, AND OTHER ELIGIBLE VETERANS (JUL 2005) 65

H.27 1752.223-71 - ENVIRONMENTALLY PREFERABLE PRODUCTS AND SERVICES (JUL 2005)

H.28 1752.224-70 - PROTECTING PERSONALLY IDENTIFIABLE INFORMATION (MAY 2009) _65

H.29 1752.224-71 - FREEDOM OF INFORMATION ACT REQUESTS (SEP 2009) _______________67

H.30 1752.233-70 - OPM PROTEST PROCEDURES [APPLICABLE TO SOLICITATIONS ONLY]

(MAR 2007) ___________________________________________________________________________68 H.31 1752.237-70 - NON-PERSONAL SERVICES (JUL 2005) ________________________________69 H.32 1752.239-70 - INTERNET PROTOCOL VERSION 6 (IPV6) (JUL 2005)____________________70 H.33 1752.239-71 - INFORMATION TECHNOLOGY SYSTEMS SECURITY (JUL 2005) _________70 H.34 1752.239-72 - CONTRACTOR ACCESS TO OPM IT SYSTEMS (JAN 2008) _______________70 H.35 1752.239-73 - SECTION 508 STANDARDS (JUL 2005)_________________________________71 H.36 1752.242-70 - CONTRACT PERFORMANCE INFORMATION (JUL 2005)_________________72

PART II – CONTRACT CLAUSES _____________________________________________ 73

SECTION I: CONTRACT CLAUSES _______________________________________________ 73

I.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998) ______________________73 I.2 52.215-19 NOTIFICATION OF OWNERSHIP CHANGES. (OCT 1997) ______________________75

I.3 52.209-08 UPDATES OF INFORMATION REGARDING RESPONSIBILITY MATTERS (APR

2010) 76

I.4 52.215-21 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN

COST OR PRICING DATA - MODIFICATIONS. (OCT 1997) - ALTERNATE III (OCT 1997)_________76 I.5 52.216-18 ORDERING. (OCT 1995) ___________________________________________________78 I.6 52.216-22 INDEFINITE QUANTITY. (OCT 1995)________________________________________78 I.7 52.217-8 OPTION TO EXTEND SERVICES. (NOV 1999) _________________________________79 I.8 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT. (MAR 2000) ______________79

I.9 52.219-4 NOTICE OF PRICE EVALUATION PREFERENCE FOR HUBZONE SMALL BUSINESS

CONCERNS. (JUL 2005)_________________________________________________________________79 I.10 52.219-8 UTILIZATION OF SMALL BUSINESS CONCERNS. (MAY 2004)________________80 iv

I.11 52.219-9 SMALL BUSINESS SUBCONTRACTING PLAN. (APR 2008) - ALTERNATE II (OCT

2001) 82 I.12 52.219-16 LIQUIDATED DAMAGES - SUBCONTRACTING PLAN. (JAN 1999) ___________93

I.13 52.222-37 EMPLOYMENT REPORTS ON SPECIAL DISABLED VETERANS, VETERANS OF

THE VIETNAM ERA, AND OTHER ELIGIBLE VETERANS. (SEP 2006)_________________________94

I.14 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES. (MAY 1989)____95

I.15 52.225-13 RESTRICTIONS ON CERTAIN FOREIGN PURCHASES. (JUN 2008) ____________95 I.16 52.243-1 CHANGES - FIXED-PRICE. (AUG 1987) - ALTERNATE I (APR 1984) ____________96 I.17 52.243-7 NOTIFICATION OF CHANGES. (APR 1984) _________________________________96

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH._____________ 99

SECTION J -- LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS ______ 99

J.1 DOCUMENTS INCORPORATED BY REFERENCES (available in the reading room prior to award)99 J.2 ATTACHMENTS _________________________________________________________________100

PART IV - REPRESENTATIONSAND INSTRUCTIONS__________________________ 101

SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF

OFFERORS ___________________________________________________________________ 101

K.1 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS. (FEB 2009)___________101

K.2 52.223-13 CERTIFICATION OF TOXIC CHEMICAL RELEASE REPORTING. (AUG 2003) _105

SECTION L -- INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS _________ 107

L.1 52.252-01 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB1998) __107

L.2 52.215-1 INSTRUCTIONS TO OFFERORS—COMPETITIVE ACQUISITION, ALTERNATE I

(OCT 1997)___________________________________________________________________________107

L.3 52.215-20 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER

THAN COST OR PRICING DATA (OCT 1997) _____________________________________________113 L.4 52.216-01 TYPE OF CONTRACT (APR 1984) _______________________________________114 L.5 52.233-02 SERVICE OF PROTEST (SEP 2006)_______________________________________114

L.6 INSTRUCTIONS FOR PREPARING PROPOSALS ___________________________________115

SECTION M -- EVALUATION FACTORS FOR AWARD ____________________________ 124

M.1 52.252-01 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB1998) __124

M.2 GENERAL ____________________________________________________________________124

M.3 TECHNICAL EVALUATION FACTORS ___________________________________________124

M.4 PRICE PROPOSAL EVALUATION________________________________________________126

M.5 DISCOUNT LIMITATION _______________________________________________________126

M.6 PRICE/COST EVALUATION (NOT POINT SCORED) ________________________________126

M.7 COMPETITIVE RANGE_________________________________________________________126 M.8 METHOD OF AWARD __________________________________________________________126 M.9 AWARD ______________________________________________________________________127

ATTACHMENT 1 – PRODUCT DESCRIPTIONS________________________________ 128

ATTACHMENT 2 – DEFINITIONS ___________________________________________ 134

ATTACHMENT 3: PERFORMANCE STANDARDS FOR QUALITY ASSURANCE ___ 139

ATTACHMENT 4: ACCESS TO OPM IT SYSTEMS STAFFING CHANGE REPORT

TEMPLATE 150

v

PART 1 – THE SCHEDULE

SECTION A – SOLICITATION/CONTRACT FORM

A.1 PROPOSAL SUBMISSION CHECKLIST

This checklist is provided as an aid to Offerors to ensure that their proposals are complete.

Offerors must submit a copy of this checklist on the front page of their Volume 2, Price Proposal. For specific proposal format requirements see Section L.3. Please ensure that each of the following elements is included with your proposal submission.

Item Included

1. One original and seven copies of the Volume 1 Technical Proposal. Ensure that the document does not exceed page length limitations or use improper font size or margins.

2. One original and two copies of the Volume 2 Price Proposal. Your Price

Proposal must include the following:

• Completed and signed Optional Form 308

• Applicable items from Section B of this solicitation

• Applicable Items from Section K of this solicitation

• Current Financial Statements

• Completed and Signed Standard Form 30 from any solicitation amendments issued.

• Completed copy of this checklist.

3. One CD-ROM electronic copies of the Volume 1 Technical proposal. The

CD should contain a copy of the proposal in both Adobe PDF (Version 8.0 or later) and Microsoft Word (Version 2002 or later)

4. One CD-ROM electronic copies of the Volume 2 Price proposal. The CD should contain a copy of the proposal in both Adobe PDF (Version 8.0 or later) and Microsoft Excel (Version 2002 or later). This CD may also contain a copy of the cost proposal in Microsoft Word (Version 2002 or later).

PAGE OF PAGES SOLICITATION AND OFFER -

NEGOTIATED ACQUISITION 2 150

I. SOLICITATION

1. SOLICITATION NUMBER 2. DATE ISSUED 3. OFFERS DUE BY 4. OFFERS VALID FOR 60 DAYS UNLESS A DIFFERENT

PERIOD IS ENTERED HERE

OPM15-10-R-0004 120 Days

5. ISSUED BY 6. ADDSESS OFFER TO (If other than Item 5)

U.S. Office of Personnel Management Boyers Contracting Group 1137 Branchton Rd.

Boyers, PA 16018

7. FOR INFORMATION CALL (No collect calls)

A. NAME B. TELEPHONE C. E-MAIL ADDRESS

AREA CODE PHONE NUMBER

James C. Thieme, Contracting Officer 724 794-7171 James.thieme@opm.gov

8. BRIEF DESCRIPTION

Background Investigations Support Services

9. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I – THE SCHEDULE PART II – CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM 1-2 I CONTRACT CLAUSES 73-98

B SUPPLIES OR SERVICES AND PRICES/COSTS 3-9 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

C DESCRIPTION/SPECS./WORK STATEMENT 10-32 J LIST OF ATTACHMENTS 99-100

D PACKAGING AND MARKING 33-34 PART IV - REPRESENTATIONSAND INSTRUCTIONS

E INSPECTION AND ACCEPTANCE 35-36

F DELIVERIES OR PERFORMANCE 37-39

K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS 101-106

G CONTRACT ADMINISTRATION DATA 40-44 L INSTRS., CONDS., AND NOTICES TO OFFERORS 107-123

H SPECIAL CONTRACT REQUIREMENTS 45-72 M EVALUATION FACTORS FOR AWARD 124-127

II. OFFER

The undersigned agrees to furnish and deliver the items or perform services to the extent stated in this document for the consideration stated. The rights and obligations of the parties to the resultant contract shall be subject to and governed by this document and any documents attached or incorporated by reference.

10C. TELEPHONE

10A. PERSONS AUTHORIZED TO NEGOTIATE 10B. TITLE

AREA CODE NUMBER

11. NAME AND ADDRESS OF OFFEROR 12A. SIGNATURE OF PERSON AUTORIZED TO SIGN

12B. NAME OF SIGNER

12C. TITLE OF SIGNER

12D. DATE 12E. TELEPHONE

AREA CODE NUMBER

AUTHORIZED FOR LOCAL REPRODUCTION OPTIONAL FORM 308 (9-97)

Prescribed by GSA - FAR (48 CFR) 53.215-1(f) mailto:jcthieme@opm.gov

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 MINIMUM/MAXIMUM ORDER LIMITATIONS

This Contract does not contain any minimum or maximum order limitations. The volume estimates provided in Section L are for planning purposes only. If OPM's actual requirements are greater than or less than its estimate, that fact will not constitute the basis for an equitable price adjustment except as this Contract may otherwise provide.

B.2 MINIMUM VALUE

For a full period of performance, this Contract has a minimum annual guaranteed value of $1,000,000.00. If this Contract is terminated for any reason, the minimum annual guaranteed value will be prorated by month of performance during the fiscal year. There will be a 90 day grace period from the notice to proceed date.

B.3 NEW REQUIREMENTS

In the event that OPM has new background investigation (BI) related service requirements that are not covered by existing Contract Line Item Numbers (CLINs), upon the Contracting Officer's determination that the requirement is within the scope of the contract, OPM may solicit a proposal from the Contractor to satisfy the new requirement and will modify the Contract to add the new requirement upon agreement of the parties to the Contractor's proposal. Alternatively, the parties may agree that the new work be performed under existing CLINs. In the event that the parties cannot reach such an agreement, OPM reserves the right to solicit proposals from other potential providers or add/order the new items via a change order.

B.4 OTHER INVESTIGATIONS AND SERVICES

OPM may order support service for products not listed as CLINs under this Contract upon the Contracting Officer's determination that the service is within the scope of the contract. If no CLIN exists or no CLIN is created, OPM agrees to pay the Contractor at a Time & Material CLIN rate as determined by the Contracting Officer and the Contractor.

B.5 TRAVEL COSTS

Work under this Contract will be performed at OPM's Federal Investigations Processing Center (FIPC) in Boyers, PA. On a task order basis, work will be performed in the DC metropolitan area; consequentially OPM does not anticipate the Contractor incurring any travel costs.

B.6 CONTRACT LINE ITEM NUMBER (CLIN)

The Contractor shall perform all services as specified in the Statement of Work (SOW). Unit Price will be inserted upon successful award.

Base Performance Period: Notice to Proceed Date to 9/30/2012 CLIN Product Unit Price

1001 NACI $

1002 ANACI / NACLC $

1003 NACLC Reinvestigation $

1004 MBI $

1005 BI $

1006 PRI $

1007 SSBI $

1008 SSBI-PR $

1009 Phase PR $

1010 RSI $

1011 Reopen $ 1012 Special Cases $

1013 SAC $

1014 PA SAC $

1015 PTSBI, SDI, SGI $

1016 LBI, LDI, LGI, BGI, BDI $

1017 PRIR $

1018 NAC, PC NAC $

1019 SACI, USAC $

Per Hour CLINs 1020 Short Term (89 days or less) Per Hour Misc Clerical Support

(Pennsylvania)

1021 Short Term (89 days or less) Per Hour Misc Technical Support (Pennsylvania)

1022 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support (Pennsylvania)

1023 Short Term (89 days or less) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

1024 Short Term (89 days or less) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

1025 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft Meade)

1026 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (Pennsylvania)

1027 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (Pennsylvania)

1028 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (Pennsylvania)

1029 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

1030 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

1031 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft Meade)

Close in Files CLIN 1032 Close in Files of ANACI/NACLC case types $

Option 1 Performance Period: 10/1/2012 to 9/30/2013

2001 NACI $

2002 ANACI / NACLC $

2003 NACLC Reinvestigation $

2004 MBI $

2005 BI $

2006 PRI $

2007 SSBI $

2008 SSBI-PR $

2009 Phase PR $

2010 RSI $

2011 Reopen $ 2012 Special Cases $

2013 SAC $

2014 PA SAC $

2015 PTSBI, SDI, SGI $

2016 LBI, LDI, LGI, BGI, BDI $

2017 PRIR $

2018 NAC, PC NAC $

2019 SACI, USAC $

2020 Short Term (89 days or less) Per Hour Misc Clerical Support (Pennsylvania)

2021 Short Term (89 days or less) Per Hour Misc Technical Support (Pennsylvania)

2022 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support (Pennsylvania)

2023 Short Term (89 days or less) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

2024 Short Term (89 days or less) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

2025 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft Meade)

2026 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (Pennsylvania)

2027 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (Pennsylvania)

2028 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (Pennsylvania)

2029 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

2030 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

2031 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft

2032 Close in Files of ANACI/NACLC case types $

Option 2 Performance Period: 10/1/2013 to 9/30/2014

3001 NACI $

3002 ANACI / NACLC $

3003 NACLC Reinvestigation $

3004 MBI $

3005 BI $

3006 PRI $

3007 SSBI $

3008 SSBI-PR $

3009 Phase PR $

3010 RSI $

3011 Reopen $ 3012 Special Cases $

3013 SAC $

3014 PA SAC $

3015 PTSBI, SDI, SGI $

3016 LBI, LDI, LGI, BGI, BDI $

3017 PRIR $

3018 NAC, PC NAC $

3019 SACI, USAC $

3020 Short Term (89 days or less) Per Hour Misc Clerical Support

(Pennsylvania)

3021 Short Term (89 days or less) Per Hour Misc Technical Support (Pennsylvania)

3022 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support (Pennsylvania)

3023 Short Term (89 days or less) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

3024 Short Term (89 days or less) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

3025 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft Meade)

3026 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (Pennsylvania)

3027 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (Pennsylvania)

3028 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (Pennsylvania)

3029 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

3030 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

3031 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft

3032 Close in Files of ANACI/NACLC case types $

Option 3 Performance Period: 10/1/2014 to 9/30/2015

4001 NACI $

4002 ANACI / NACLC $

4003 NACLC Reinvestigation $

4004 MBI $

4005 BI $

4006 PRI $

4007 SSBI $

4008 SSBI-PR $

4009 Phase PR $

4010 RSI $

4011 Reopen $ 4012 Special Cases $

4013 SAC $

4014 PA SAC $

4015 PTSBI, SDI, SGI $

4016 LBI, LDI, LGI, BGI, BDI $

4017 PRIR $

4018 NAC, PC NAC $

4019 SACI, USAC $

4020 Short Term (89 days or less) Per Hour Misc Clerical Support

(Pennsylvania)

4021 Short Term (89 days or less) Per Hour Misc Technical Support (Pennsylvania)

4022 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support (Pennsylvania)

4023 Short Term (89 days or less) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

4024 Short Term (89 days or less) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

4025 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft Meade)

4026 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (Pennsylvania)

4027 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (Pennsylvania)

4028 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (Pennsylvania)

4029 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

4030 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

4031 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft

4032 Close in Files of ANACI/NACLC case types $

Option 4 Performance Period: 10/1/2015 to 6/30/2016

5001 NACI $

5002 ANACI / NACLC $

5003 NACLC Reinvestigation $

5004 MBI $

5005 BI $

5006 PRI $

5007 SSBI $

5008 SSBI-PR $

5009 Phase PR $

5010 RSI $

5011 Reopen $ 5012 Special Cases $

5013 SAC $

5014 PA SAC $

5015 PTSBI, SDI, SGI $

5016 LBI, LDI, LGI, BGI, BDI $

5017 PRIR $

5018 NAC, PC NAC $

5019 SACI, USAC $

5020 Short Term (89 days or less) Per Hour Misc Clerical Support

(Pennsylvania)

5021 Short Term (89 days or less) Per Hour Misc Technical Support (Pennsylvania)

5022 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support (Pennsylvania)

5023 Short Term (89 days or less) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

5024 Short Term (89 days or less) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

5025 Short Term (89 days or less) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft Meade)

5026 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (Pennsylvania)

5027 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (Pennsylvania)

5028 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (Pennsylvania)

5029 Long Term (over 90 days) Per Hour Misc Clerical Support for special cases / projects (DC area / Ft Meade)

5030 Long Term (over 90 days) Per Hour Misc Technical Support for special cases / projects (DC area / Ft Meade)

5031 Long Term (over 90 days) Per Hour Misc Investigative / Professional Support for special cases / projects (DC area / Ft

5032 Close in Files of ANACI/NACLC case types $

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW

C.1 SCOPE OF WORK

1.1 The Contractor shall provide support services directly related to federal background investigation processing. Processing a background investigation has the following four major components: 1) receipt, screening, data entry, case file maintenance 2) conducting investigative fieldwork to include automated records checks, 3) case review and closing, and 4) post-closing support.

1.1.1 Unless otherwise specified, the Contractor shall provide services directly related to the components of the background investigation process. The Contractor is required to provide all assigned support services it needs to process and ensure the quality of all products provided by OPM to its customers. These services require clerical, technical, and professional personnel. As specified herein, the Support Services Components include the following:

• Switchboard;

• Screening / Scheduling of Investigative Materials;

• Case File Maintenance;

• Imaging / Microfilm;

• Pre-Review;

• Case Closings (for System Closings, Automated Closings, NACLC, and

ANACI)

• Mailroom;

• Telephone Liaison with Agency;

• and Post closing (File Release / Adjudicative Support).

Section C.9 provides the processes included in each of the sections. Refer to the Operations Manuals (OPS Manuals), incorporated herein by reference, for detailed descriptions of these processes.

1.1.2 Work loads for each of the components listed above are directly related to the volume of cases received and processed with the Federal Investigative Services (FIS) as estimated in Section L.

1.1.3 The Contractor shall provide work related to this Contract at FIPC in Boyers, PA.

There will be work at the PIC location at Fort Meade, MD on a task order basis (refer to Section 11.2). The Contractor shall not remove Personally Identifiable Information (PII) or case material from FIPC or the PIC without OPM approval and such removal of information, material, and equipment must meet OPM security guidelines. FIPC and PIC Contractor personnel will receive their daily supervision/oversight from Contractor-assigned staff. Technical direction will be given by the COTR.

1.1.4 Rework: If the Contractor learns of allegations that Contractor personnel falsified casework, the Contractor shall notify OPM within 24 hours of discovery or no later than the close of business the following business day. OPM will determine whether the Contractor or Federal investigative staff will conduct the initial investigation into the allegations of falsification. OPM will determine the appropriate course of action and level of rework needed; the amount of required rework and whether such work will be conducted directly by OPM or by the Contractor will be at OPM’s discretion. All such case rework will be completed at the Contractor’s expense and will be subject to further audit by OPM. The Contractor will reimburse federal or other contractor’s staff for any rework completed.

1.2 The Contractor shall utilize only OPM’s Processing Systems, referred to as EPIC, or any future OPM system that is directly associated with the investigative process. The EPIC application enables data entry of the personnel security questionnaire and subsequent scheduling, tracking, reporting and closing of investigations. As OPM moves toward an electronic case file, more background investigations will be received electronically, which will reduce the need for data entry on the front end process of an investigation.

1.3 FIPC and Standard Forms: Forms are updated routinely. These updates in and themselves do not constitute a change in Contract requirements. Form updates will only be considered for a change in the level of effort required by the Contractor in processing.

1.4 OPM reserves the right to perform the work outlined in this Contract when it is in the best interest of the Government.

1.5 All services provided must be in accordance with processing instructions contained in the form of OPS Manuals. A copy of all OPS Manuals will be provided to the Contractor upon award. These manuals are available, for reference and review, by appointment at FIPC in Boyers, Pennsylvania. Additional guidance is contained in the Support Services Components (Section C.9).

1.5.1 OPS Manuals for investigation support are to be maintained by the Contractor and updated as new processes are developed to identify work performed and to describe the final outcome of activities.

1.6 Plans for subcontracting any of the processes covered in this SOW must be submitted as part of the Contractor's proposal. Subcontracting or consulting agreements may not be entered into during performance of the Contract work, unless they are approved in writing by the Contracting Officer (CO) prior to implementation. Any subcontractors or consultants must comply with the same Contract requirements as the Contractor.

1.7 The Contractor shall immediately operate and accurately input data into the EPIC automated tracking system, and other approved OPM systems, to monitor the investigations being conducted at any given time. The Contractor must account for and track cases and piecework items once they have been received by the Contractor as approved by OPM. The Contractor will furnish periodic status reports as OPM may require. The Contractor must follow their OPM approved plan for control of all investigative materials (including Handbooks and other resources) and OPM issued equipment, which shall be updated and approved by OPM on an annual basis. All Investigator Handbooks (including copies printed from CD) shall be tracked by the Contractor using the Investigator Handbook Acknowledgement Form and are subject to audit by OPM. The Investigator Handbook Acknowledgement Form will be provided to the Contractor at award.

The Contractor shall immediately notify OPM of any case, portion of a case, or OPM issued equipment, that is lost. The Contractor shall take immediate action to retrieve the lost material and/or equipment, and will be financially responsible for the loss of the material and equipment, damages, and the cost of the investigation.

1.8 OPM anticipates changes in technology, therefore processing will continue to change the manner in which work is performed at any time during the life of the Contract.

C.2 DELIVERABLE REPORTS AND PLANS

2.1 Reports - Unless otherwise specified, all deliverable reports will be computer generated.

2.1.1 Program Management Information – On the tenth day of each month, the Contractor shall report to the COTR on program status. This report shall include the following items: (1) overall workload processed to include an all inclusive case listing; (2) number of expedited cases handled; (3) average case close cycle time by case type; (4) number of delinquent cases; (5) case deficiencies and trends found; (6) COTR-assigned special projects; (7) support Contractor staffing numbers; (8) support staff training; (9) current issues of mutual interest; and (10) timeliness and quality as outlined in Attachment 3. If the Performance Standards are not being met, the monthly report must include the Contractor's plan to improve performance including benchmarks and timeframes involved.

2.1.1.1 To provide OPM with some of the information requested under this and other requirements, the Contractor may extract information from EPIC.

2.1.2 Database Information - As specified in the OPS Manuals, the Contractor shall process all investigations within OPM's automated EPIC system. Required information will be data entered or scanned into EPIC. Database information collected includes, but is not limited to, data provided by the requesting agency, subject-provided background information, processing accountability and timeliness information, investigative results data, agency adjudication data, and other relevant case data.

2.1.3 Quality Control - The Contractor shall submit the Quality Control Report to the

COTR or designated representative by the tenth day of each month. The report shall contain a summary of the number and type of investigations that are sampled; as well as a case listing. The report shall also provide the number and type of deficiencies found. Deficiencies, for the purpose of this report refer to deficiencies by the Contractor's employees. In addition, the Contractor is required to provide quality control on all Performance Standards (Attachment 3) and deliverables with an all inclusive listing of cases, items, or processes reviewed.

2.1.4 Pending Workload Reports - The Contractor shall furnish OPM weekly reports regarding all work in process that are not visible through CIRS and/or Dashboard Reports. The Contractor will annually propose what format the report will be provided in; and with OPM approval, the Contractor will submit this report weekly.

2.1.5 Miscellaneous Reports - Upon request by OPM, the Contractor shall furnish other routine or periodic reports regarding processing information not readily available from other sources such as EPIC.

2.1.6 The Contractor must review modification reports to identify inappropriate modifications in PIPS. This must be reported monthly with all errors identified and a copy of the modification that is cited.

2.1.7 Process all reports provided by OPM via Dashboard and CIRS (PIPS Reports).

2.2 Plans - All plans should be included as part of the Contractor's proposal, and must be submitted annually for approval by the 11th month of the fiscal year.

2.2.1 Quality Control Plan (Refer to Section C.4 & M.2.1.1)

2.2.2 Training Plan (Refer to Section C.3 & M.2.1.1)

2.2.3 Plan to Control Investigative Materials (Refer to Section M.2.1.1)

2.2.4 Plan to Control Equipment (Refer to Section C.6)

2.2.5 Drug Use Policy (Refer to Section H.3.2.10)

2.2.6 PII protection - the Contractor must supply OPM with an annual PII protection plan which includes refresher training and is delivered at the beginning of the fiscal year. This must be compliant with the July 2009 Edition of the FIS PII Loss Reporting Form and the OPM FIS Security Manual 2010.

2.2.7 Provide a Business Continuity Plan for each support services component 6 months after Contract start up. This plan must be updated annually. The changes to the plan must be submitted to OPM for approval by the 11th month of the fiscal year. This must be in alignment with the FIS Continuity of Operations Plan (COOP). The FIS COOP Plan will be provided to the Contractor upon successful award.

2.2.8 Provide a Staffing Plan detailing how the contractor will meet the staffing requirements as specified in Section H.4.

2.3 Operations (OPS) Manuals

2.3.1 Update the OPS Manuals in accordance to OPM direction within 10 calendar days of COTR approval.

2.3.2 Annually, the Contractor must conduct a review of the OPS Manuals and provide recommended changes to increase overall efficiency and effectiveness of the manuals. If any process improvements are determined, OPM will review and provide direction/approval.

2.4 Contractor must provide a note taker for all Program Management Review (PMR) and the notes must be provided to OPM within 10 calendar days of the PMR.

2.5 Removal Notification/Staff Misconduct - The Contractor shall provide notification to the COTR of adverse action (i.e., removal) within one (1) workday of occurrence. However, in regard to notification of allegations of misconduct, the Contractor shall make such notification within one (1) workday of the allegation. The Contractor shall notify the COTR immediately of incidents involving gross misconduct or alleged violent behavior at FIPC, PIC, or other OPM approved work sites. The Contractor shall also notify the COTR of the disciplinary action taken against the individual. If OPM chooses to complete an investigation, the Contractor will be liable for any costs associated with the investigation.

C.3 TRAINING

3.1 The Contractor shall develop and implement an OPM approved program for initial, periodic refresher, and update training to ensure staff proficiency. It must include initial and yearly refresher training to identify and correct problems in proficiency by its personnel working under this Contract, training for any changes in technology, policies, procedure, Investigator’s Handbook, and IT Security Awareness Training.

3.2 The OPM OPS Manuals will constitute as the basis of Contractor developed training courses. The OPS Manuals may not be altered (unless approved by OPM); however, the presentation format is left up to the Contractor. The Contractor is encouraged to supplement material as needed. All training materials must be approved by OPM.

Training materials must be submitted to the COTR for approval at least 60 days prior to class start.

3.3 OPM may audit training material during the course of announced and unannounced site visits. Therefore, the Contractor must supply OPM with a training schedule 45 days prior to the initial class outlined. The Contractor must provide OPM with a five (working) day advanced notification of any class cancellation.

3.4 An incumbent in good standing currently working on OPM Contracts may be transferred to another entity or to a new Contract into the same job function without any additional training. Additional training is left to the discretion of the Contractor when the incumbent has 18 months of consecutive OPM experience (in the respective job title with the same functions) and less than 8 months of inactivity working under an OPM Contract in a similar capacity. However, regardless of the incumbents experience level, training (refresher at a minimum) is mandatory when a break in service exists of 8 months or more or if significant handbook or policy changes have occurred with inactivity of less than 8 months. If the incumbent has a break in service of 12 months or more they will be required to attend a complete training program(s) for their respective position.

3.5 The Government shall provide annual mandatory information technology (IT) security awareness training for all Contractor employees working under this Contract. The OPM IT security staff will approve the training materials. The Contractor shall complete the mandatory training by the assigned due date provided by the CO or COTR. If any Contractor personnel fails to complete the training by the due date, they will be removed from the Contract until the training has been completed.

3.6 OPM will also provide an orientation into available PIPS management reports.

3.7 OPM will host a train the trainer session for EPIC. For information needed that cannot be retrieved from EPIC the Contractor shall develop and maintain their own data management systems and shall insure the security and integrity of the data maintained therein as approved by OPM. At any time OPM must be able to access these systems.

C.4 QUALITY CONTROL

4.1 The Contractor is responsible for the quality control process and shall institute procedures that produce the level of quality service required by this Contract. The Contractor shall develop, implement, and modify the quality control process to ensure that Performance Standards (Attachment 3) are met. OPM will periodically review the Contractor’s quality control process, and report concerns for Contractor’s resolution.

4.2 The Contractor shall provide a quality control plan that contains, at a minimum, the items listed below. The quality control plan must be updated annually. The quality control plan must be comprised of three parts and emphasize the areas of Integrity, Quality, and Timeliness.

4.2.1 Integrity – The Contractor shall demonstrate how the Contractor will ensure the integrity of the services delivered under this Contract. This should include how the Contractor will address:

• Employee falsification/gross negligence;

• Employee misconduct;

• Computer security violations;

• Facility security violations;

• PII Loss;

• Mishandling/loss of Government materials and information; and

• Mishandling/loss of data that violates and degrades the integrity of the

Government data systems.

4.2.2 Quality - The Contractor shall demonstrate how the Contractor will meet the quality standards for the respective performance standards outlined in Attachment

3. This must include a description of the inspection or quality control system to cover all services listed on the Support Services Components summary. The description must include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

4.2.2.1 The Contractor shall provide a description of the methods to be used for identifying and preventing defects in the quality of services provided and for protecting the integrity of data in Government systems.

4.2.2.2 The Contractor shall provide a description of the records to be kept to document inspections and corrective or preventative actions taken.

The records of inspections must be kept and made available to the Contracting Officer or COTR, throughout the Contract performance period and for the period after Contract completion until final settlement of any claims under this Contract.

4.2.2.3 Program Management: PII violations, integrity/falsification strategy, management of special projects, subcontracting goals, accurate and complete management reports delivered on time, favorable public image, etc.

4.2.3 Timeliness - The Contractor shall demonstrate how the Contractor will meet the timeliness standards for the respective performance standards outlined in Attachment 3. This must include a description of the inspection system to cover all services listed on the Support Services Components summary. The description must include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

4.3 Failure of the contactor to follow and enforce their approved quality control plan is a basis for termination for default.

C.5 QUALITY ASSURANCE SURVELLANCE PLAN

5.1 In addition to the Contractor’s quality control program, OPM will initiate a quality assurance program to monitor the services provided and will identify issues found as appropriate. OPM may inspect and test the services called for by the Contract to the extent practicable at all times and places during the term of the Contract. OPM may vary the levels of surveillance depending on the Contractor’s conformance to the Performance Standards (Attachment 3). This may include, but is not limited to, assessment of the Contractor’s performance based on customer satisfaction, statistically valid sampling, or 100% inspections. OPM will monitor the Contractor’s Integrity, Quality, and Timeliness.

The OPS Manuals provide the work requirements for processing investigative material that will be the basis of OPM’s quality assurance and surveillance. Attachment 3 contains performance standards, deviation requirements, and methods of surveillance.

OPM will focus on outcomes through the use of performance management.

5.2 Integrity - The Contractor’s integrity is the paramount requirement monitored by OPM.

The Contractor must strive to achieve a 100% integrity rating throughout the life of the Contract. Criteria for the Contractor include:

• No allegations of falsification substantiated against any of its personnel or the company.

• No computer security violations by any of its personnel.

• No facility security violations or improper handling of OPM material or equipment by any of its personnel.

• No violation of any PII policy.

In the event of an integrity violation, the Contractor shall be responsible for completing all rework (see C.1.1.4) to address the specific integrity issues as directed by OPM. OPM reserves the right to investigate integrity violations and to conduct all rework utilizing federal staff. In cases where the federal staff conducts investigative rework, or otherwise utilizes resources as a result of an integrity or misconduct concern, all costs associated with the investigation and rework will be charged back to the Contractor. Repeated integrity violations will be the basis for termination for default.

5.3 Quality - OPM will monitor compliance with Contract requirements through a review of work performed. Any reports OPM relies on for purposes of evaluating the Contractor’s performance under this Contract may be shared with the Contractor as they are produced.

OPM may modify existing or develop new reports as necessary to operate and enhance OPM’s oversight of Contractor performance. Quality standards are listed in Attachment 3.

5.4 Timeliness - Contractor will not be held accountable for any delays caused by the fieldwork Contractor or any other delay outside of their control. The Contractor shall report such delays within three (3) days of such occurrence or Contractor learning of such occurrence, whichever comes first. OPM will monitor timeliness standards in accordance with Attachment 3.

5.5 Incentives

5.5.1 Incentives will be applied under this Contract, based on the Contractor's performance. The three main areas of performance that will be used to determine the appropriate incentives are quality, timeliness, and program management.

These…