Attachment_2-_Task_Order_0001_PWS.pdf

Performance Work Statement for OPIC Website Maintenance

1.0 Scope of Work

1.1 The Office of External Affairs (OEA) supports and maintains communications outreach platforms including a public website and digital media. The Agency is seeking a partner to assist in the maintenance, design and development of the website.

1.2 Contractor shall provide project management and programing support for website content refresh and continued website development. This will include proving counsel on website design and development.

In addition, contractor will conduct regular website maintenance and review analytics.

2.0 Background

2.1 OPIC is the U.S. Government’s development finance institution. It mobilizes private capital to help address critical development challenges and in doing so, advances U.S. foreign policy and national security priorities. Because OPIC works with the U.S. private sector, it helps U.S. businesses gain footholds in emerging markets, catalyzing revenues, jobs and growth opportunities both at home and abroad. OPIC achieves its mission by providing investors with financing, political risk insurance, and support for private equity investment funds, when commercial funding cannot be obtained elsewhere. Established as an agency of the U.S. Government in 1971, OPIC operates on a self-sustaining basis at no net cost to American taxpayers.

2.2 All OPIC projects adhere to high environmental and social standards and respect human rights, including worker's rights. By mandating high standards, OPIC aims to raise the industry and regional standards of the countries where it funds projects. OPIC services are available for new and expanding business enterprises in more than 160 countries worldwide.

2.3 Over the agency's 45 year history, it has supported more than $200 billion of investment in over 4,000 projects, supporting almost $77 billion in U.S. exports and more than 278,000 American jobs.

3.0 Requirements

3.1 Ongoing website and online site content refresh and support/maintenance and development.

3.2 The contractor will provide ongoing 24/7 support and maintenance to OPIC’s website. The contractor will respond to requests for support or maintenance for the OPIC website and online sites within 24 hours of submission of help ticket.

3.3 The website must be Section 508 Compliant and be tested using validation tools. Resulting compliance reports must be provided. Also note: as a part of the Executive Order to make sites more transparent, many OPIC departments are developing online application forms, or enhancing existing ones. Ease of use, transparency and “user-friendliness” are critical elements and the site must be able to support these new online applications in a manner that complies with OMB requirements.

3.4 Response times within 24 hours will be required on all website maintenance requests.

3.5 Training of OPIC staff on how to use the website CMS (content management system) when required.

3.6 Attend to technical functionality changes and modifications requested by the client.

3.7 Make modifications to the site to enhance the Search Engine Optimization (SEO) of the website.

3.8 Limited uploading of content or data input support should the client need assistance/training and telephonic support where required.

3.9 Ensure website is secure and scalable.

3.10 Ensure website is fully searchable using the world’s top search engines.

3.11 Ensure website is informative, interactive, user-friendly and eye-catching, as well as attractive and professional, and must clearly communicate the objectives of OPIC.

3.12 Ensure website presents information in a clear, collated format.

3.13 Ensure website is modern, usable, accessible and intuitive for users as well as easy to update.

3.14 Production of a monthly Google Analytics report, which will note the main website traffic trends.

3.15 Production of a bi-annual SEO (search engine optimization) report that will review the state of the website’s ranking on major search engines.

3.16 Hold a monthly meeting which will review the report and discuss the scheduled work for the coming month

4.0 Travel

The primary place of performance is the Contractor offices in the Washington DC area with some meetings at OPIC.

5.0 Government Furnished Property/Data

OPIC to provide logos, branding, photographs and content.

6.0 Contractor Furnished Property

The Contractor shall furnish all facilities, materials, and equipment necessary to fulfill the requirements specified in this PWS.

7.0 Acronyms

CMS- Content Management System OEA- Office of External Affairs OMB- Office of Management and Budget OPIC- Overseas Private Investment Corporation PRS- Performance Requirements Summary PWS- Performance Work Statement SEO- Search Engine Optimization QASP- Quality Assurance Plan

8.0 Technical Exhibit 1: Performance Requirements Summary

Performance Objective Contractor Requirements Standard Acceptable

Quality Level Method of

Surveillance

Website maintenance requests

Maintain OPIC website

Response time within 24 hours

Timely and error-free Review by COR

Section 508 Compliant OPIC website must be Section 508 Compliant

100% Compliance

Tested using validation tools Review by COR

Developing constructive and cooperative working relationships with others, and maintain them over time.

Give full attention to all incoming correspondence and answer with appropriate consideration.

Responses are timely and thorough.

Complaints are limited and not based on content.

Review by COR

9.0 Technical Exhibit: Deliverables

Number Deliverable Due 1 Resulting Section 508 Compliance Reports As requested by the COR

2 Production of a monthly Google Analytics report, which will note the main website traffic trends Monthly

Production of a bi-annual SEO (search engine optimization) report that will review the state of the website’s ranking on major search engines

Twice a year

Hold a monthly meeting which will review the report and discuss the scheduled work for the coming month

Monthly

10.0 Period of Performance

10.1 Period of Performance- The base period of performance is 12 months from the date of award. This order also has 4 one-year options to extend the period of performance.

10.2 Contract Type- A labor hour task order is anticipated.

11.0 Quality Assurance Plan

11.1 The Contractor shall develop of Quality Assurance Plan (QASP) that details the monitoring program to be undertaken to ensure that the PWS requirements are being met. The QASP establishes procedures on how this assessment/inspection process will be conducted.

11.2 The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

11.3 The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan.

This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

11.4 The Performance Requirements Summary (PRS) is the list of performance objectives and standards that must be performed by the contractor. This Summary details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file