Statement_of_Work_(SOW)_-_HEAT_Maintenance_and_Support.docm

Version Control Date: September 28, 2015

COVER PAGE ADDENDUM TO:

STATEMENT OF WORK (SOW) FOR

SIMPLIFIED ACQUISITIONS OR TASK ORDERS

Budget & Reporting Number :

NRC Issuing Office :

Option Year 1: 10/22/2019 – 10/21/2020 Option Year 2: 10/22/2020 – 10/21/2021 Option Year 3: 10/22/2021 – 10/21/2022 Option Year 4: 10/21/2022 – 10/21/2023

NRC Contracting Officer Representative (COR): Shawanna Heath

Contractor: TBD.

Type of Competition: Full and Open Competition

Type of Contract/Order: Fixed-Price

Key Personnel and Qualification Requirements

The following positions have been designated as key personnel: N/A

Estimated Levels of Effort (LOE): N/A

Level-of-Effort (in hours). Estimate the number of hours required for each labor category, including base and option periods.

Government-Furnished Property. N/A

The following GFP will be provided to the contractor:

Date provided to contractor

Method of Shipment

--- End of Executive Summary ---

SIMPLIFIED ACQUISITIONS OR TASK ORDERS

Contents

SAMPLE FORMAT

SIMPLIFIED ACQUISITIONS OR TASK ORDERS

C.1 Project Title

HEAT Maintenance and Support

C.2 Background

In 2010, the U.S. NRC Region II Office made the decision to consolidate the process for requesting administrative services in the region under a single helpdesk system. The software selected to provide this service was HEAT, created by Ivanti, Inc.

C.3 Objective

The U.S. Nuclear Regulatory Commission (U.S. NRC) Region II requires maintenance and support services for Ivanti HEAT customer support ticketing software that was previously purchased by the NRC Region II office in Atlanta, GA.

C.4 Scope of Work

Task 1.0: A maintenance agreement that will ensure prompt receipt of new versions.

Task 1.1: A maintenance agreement that includes bug fixes.

Task 1.2: A maintenance agreement that includes updates.

Task 1.3: A maintenance agreement that includes support for problems.

Task 1.4: The vendor must provide certification documentation prior to award.

Task 1.5: The vendor will be responsible for re-certification service yearly.

C.5 Reporting Requirements

N/A

C.5.1 Monthly Letter Status Report (MLSR)

N/A

C.5.2 Final Report

N/A

C.6 Deliverables and Delivery Schedule

N/A

C.7 Applicable Documents and Standards

N/A

C.8 Section 508 – Electronic and Information Technology Standards

N/A

The following standards are applicable to this contract/order (Check those that apply):

Subpart B – Technical Standards ☒ Software Applications and Operating Systems (1194.21) ☐ Web-based Intranet and Internet Information and Applications (1194.22) ☐ Telecommunications Products (1194.23) ☐ Video and Multimedia Products (1194.24) ☐ Self-Contained, Closed Products (1194.25) ☐ Desktop and Portable Computers (1194.26)

Subpart C – Functional Performance Criteria ☐ Functional Performance Criteria (1194.31)

Subpart D – Information, Documentation, and Support ☐ Information, Documentation, and Support (1194.41)

C.9 Place of Performance

The place of performance is phone support from the contractor facility.

C.10 Contractor Travel

C.11 Applicable Publications (Current Editions) image1.png