Q R.docx

Questions & Responses

1. Are you looking for all 38 resumes to be submitted with the proposal or a sample pool of candidates available if awarded?

Response You can provide a sample pool of candidates that you feel have the qualifications for this type of work.

2) We understand that the Patient Support Services Department has 14.5 positions to be filled by contract staff and the Nursing Department has 23 positions that need to be filled by contract staff. Will positions in both departments need Program Support Assistants?

Response Yes, all of the positions in this contract are for Program Support Assistants

3) Is there any difference in experience or knowledge that will be needed to differentiate the 2 departments?

Response The Program Support Assistants will perform most of the duties that are listed on pages 3-4 of the Statement of Work. The program support assistants working in the Patient Support Services Department may be assigned to work in a clinic, Admissions, or the Patient Travel Voucher Office. The program support assistants working for the Nursing Department may be assigned to an inpatient unit, day hospital, or diagnostic/procedure areas.

4) Are there any specific qualifications that should be used when recruiting Program Support Assistants?

Response As stated in the Statement of Work, all the individuals will have direct contact with customers including, patients, physicians, nurses, other staff and visitors. They must have outstanding customer service skills and should have experience doing similar work in a health care setting. The general duties are listed on pages 3-4 of the Statement of Work.

5) Is this contract subject to the Service Contract Act?

Response Yes

6) What SCA labor category is applicable to this requirement?

Response Secretary Level I Secretary Level II Secretary Level III

7) How are we to format the pricing portion of our proposal? Should we provide an hourly dollar amount?

Response Please refer to the attachment to the solicitation, Technical Evaluation Criteria, Item #2e: Include the regularly hourly rate and any overtime, shift differential, weekend or holiday rates and specify when any of the special rates apply.

8) Is there an estimated amount of hours for the total requirements?

Response There is a requirement for a total of 37.5 full time positions. A full time position is considered to work 40 hours per week. There are times when we may request additional staff on an intermittent basis to fill government vacancies until the position is filled.

9) Is there any historical data in regards to number of personnel?

Response We need a commitment of 37.5 full time positions. The number of additional intermittent staff historically has been approximately 1-4 a month. However, this is dependent on the amount of turnover in government employees and is difficult to predict for any given period of time.

10) Is this a new or follow on requirement? If it is a follow on, please let us know the current contract number and contract value?

Response This is a follow on requirement. The current contract number is HHSN269201000001C. The contract was funded in the amount of $10,161,000. The period of performance is 10/01/09 - 09/30/13 (12 month base plus 3- 12 month option periods).

11) Who is the incumbent? Is it still eligible to bid as a prime for this contract?

Response GMG Management Consulting Inc, 6030 Marshalee Drive Elkridge, MD 210755.

They are still eligible to bid.

12) What is the preferable method to submit the response? EMAIL? HARD COPY?

Response Electronic submissions are preferred. Please send to spolk@cc.nih.gov

13) As resume required, do we need to submit the key personnel resume with the response?

Response The resume for the corporate key personnel was not a requirement, but you can include if it assists in describing your organization.