Program_Support_Assistant-Technical_Evaluation_Criteria_-.pdf

TECHNICAL EVALUATION CRITERIA

Below are the weights for each technical section of the technical proposal

Technical Section Weight

1. Technical Approach and Performance Requirements 35%

2. Corporate and Human Resources 40%

3. Organizational Experience 15%

4. Past Performance 10%

The evaluation will be based on the demonstrated capabilities of the prospective Contractors in relation to the needs of the project as set forth in the Request for Proposal (RFP). The merits of each proposal will be evaluated carefully. Each proposal must document the feasibility of successful implementation of the requirements of the RFP. Offerors must submit information sufficient to evaluate their proposals based on the detailed criteria below.

Proposals will be evaluated on the evaluation criteria listed below.

1.

Technical Approach and Performance Requirements 35 points

The Offeror shall address each of the elements in Statement of Work including but not limited to the following:

a. The Offeror shall describe understanding and approach for meeting the requirements of this contract addressing the following:

i. Staffing requirements

ii. Duties required of the Program Support Assistants

iii. Emergency Employee Designation

iv. Mandatory Training

v. Appearance of staff

vi. Conduct of staff

vii. Patient Confidentiality

viii. Reporting Requirements

ix. Invoice procedures

x. All other requirements addressed in the Statement of Work

2.

Corporate and Human Resources 40 points

a. Offeror shall provide an organizational chart and indicate which staff will be assigned to work with the Government on this contract and their roles.

b. Offeror shall provide resumes for all individuals who will be assigned to work with the Government, if awarded this contract.

c. Offeror shall provide a list of the number of active profiles/ resumes that are available for this requirement.

d. Offeror will describe their plan for providing trained staff at the start of this contract without any disruption to services currently being provided by contract Program Support Assistants.

e. Offeror shall indicate the time frame in which the NIH Clinical Center can expect to receive profiles/resumes once a request is made.

Offeror shall provide a list of hourly rates for Program Support Assistants. Must include: regular hourly rate and any overtime, shift differential, weekend or holiday rates. Indicate, specifically, when any additional rates apply

f. Offeror shall provide a list of the contractor’s recognized holidays.

g. Describe your process for staffing vacancies/absences/leave (planned and unplanned.

h. Describe process for counseling employees, who have attendance or performance issues and under what circumstances would an employee be terminated from your company.

i. Describe recruitment and selection process for potential applicants.

Please include sample interview questions.

j. Describe your training program and any continuing education you may offer. Include any handouts or materials you may use.

k. Describe your company’s process for counseling/terminating employees.

l. Describe timekeeping procedures for your employees including any special computer applications that must be used by the staff

m. Indicate the hours of operation for your staffing office and how the communication will be handled when the main office is closed.

3.

Organizational Experience 15 points

a. Offeror shall provide evidence of experience providing and managing staff that provide administrative support in similar patient care areas in a health care setting.

b. Offeror shall provide evidence of a broad pool of applicants, in similar roles, that have been placed in the metropolitan DC area within the past two years.

c. Present a management plan for managing employees to ensure consistent, high quality performance and customer service are met.

4.

Past Performance 10 points

a. Offeror shall submit a list of contracts completed during the past three years and indicate all contracts currently in process. Please include:

customer’s name, address, phone number, e-mail address, company name (or government entity), order date, completion date, dollar value a detailed description of the services rendered, where the services took place and must include any operational, administrative related issues and the corrective measures that were taken by the contractor

b. The Offeror will provide a minimum of two references from customers that were provided similar staffing requirements in a health care setting.

c. Past performance will be evaluated from a business and technical standpoint to determine the relative merits of the proposal. The performance of the Offeror on earlier work, for the Government or the private sector will be a very significant indicator of how well the Offeror can be expected to perform the required services. The information presented by the Offeror together with that available from sources within the Government will provide the information for this portion of the technical evaluation.

d. The Government will evaluate the quality of the Offeror’s past performance based on the information obtained from references provided by the Offeror, as well as other relevant past performance information obtained from other sources known to the Government.

e. Offerors shall be evaluated on their (1) record of providing the required service; (2) adherence to contract schedules, including the administration aspects of performance; (3) reputation for reasonable and cooperative behavior and commitment to customer satisfaction;

(4) business-like concern for the interests of the customer; (5) experience in working with hospital patients; (6) courtesy and professionalism of staff.

f. The Government is seeking to determine whether the Offeror has consistently demonstrated a commitment to customer satisfaction and timely delivery of services at fair and reasonable prices. The assessment of the Offeror’s past performance will be used as a means of evaluating the relative capability of the Offeror and other competitors.

The government intends to make a single award to the eligible, responsible Offereror whose offer conforms to the solicitation, and is the most advantageous to the Government. In addition to the evaluation criteria, price will also be an important consideration. The Government will make an award to the Offeror whose quotation provides the best overall value to the Government. The Government may also ask for oral presentations which will influence the final selection.