QASP_for_Engility_follow-On.pdf

RFP# N68335-15-R-0178

Source Selection Information

See FAR 3.104 and 2.101

For Official Use Only

Quality Assurance Surveillance Plan

Engineering and Technical Services for Support of

NAWCAD Lakehurst 4.8.1 Competency

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure the systematic quality assurance methods are used in the administration of the performance based service order. The intent is to ensure that the contractor performs in accordance with the performance metrics and the Government receives the quality of services called for in the order.

The contract requirement is for Engineering and Technical Services to assist the 4.8.1

Systems Engineering Competency in support design, development, integration, test, evaluation and maintenance of SE and ALRE products associated with the Aircraft

Platform Interface (API) which covers launch, recovery, visual landing aids, and with maintenance of aircraft aboard Navy ships and Marine Corps airfields.. These programs are being developed and supported at the Naval Air Warfare Center Aircraft Division

Lakehurst, New Jersey. The engineering and technical services shall encompass efforts in the following functional areas (at a minimum):

Systems Engineering throughout all or portions of the product life cycle, including developing and managing requirements, performing trade studies, and supporting the NAVAIR Systems

Engineering Technical Review (SETR) processes.

ALRE Hardware Engineering including electrical and mechanical design, in-service, and drawing support for aircraft launcher systems, recovery systems, Expeditionary Air Fields, Visual Landing

Aids, and ship information systems.

ALRE Software Engineering following structured processes such as required by the Capability

Maturity Model Integrated (CMMI), and following Cyber Security mandates needed for DoD systems and laboratory accreditations.

Aviation Ship Integration to address aircraft and ship compatibilities affecting operability, supportability, and maintainability of aircraft in the ship environment.

Circuit Board requirements, diagnostics, and repair to support component repair in accordance with the NAVSEA Module Test and Repair program.

Integrated Diagnostics and Automated Test Systems (IDATS) for developing an environment for aircraft testability.

Integrated Support Environment, developing an information system linking diagnostics, maintenance, supply, training, and manufacturing to improve SE and ALRE equipment readiness.

The resulting vehicle will be a Cost Plus Fixed Fee (CPFF) Indefinite Delivery Indefinite

Quantity (IDIQ) contract with a twelve (12) month base period and four (4) twelve (12) month ordering periods. The performance-based agreement will contain Contract Line

Item Numbers (CLINs) for labor, travel, and material costs for the five (5) year performance period. A properly executed QASP will assist the Government in achieving the objectives of this procurement.

2. Authority

Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspections and acceptance of the services and documentation called for in task orders, to be executed by the Contracting Officer or a duly authorized representative.

3. Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control Plan and the Quality

Assurance Surveillance Plan. The contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by task orders. The QASP on the other hand, is put in place to provide Government surveillance oversight of the contractor’s efforts to assure that they are timely, effective and are delivering the results specified in a task order.

4. Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into

(Procuring Contracting Officer (PCO)) or administer (Administrative Contracting Officer

(ACO)) contracts and make related determination and findings on behalf of the

Government. The PCO for this contract is Patrick W Smith, Code 2.5.2. The ACO will be designated in the resulting contract. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer’s Representative (COR) - An individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract.

The COR will be appointed in the resulting contract, and additional CORs may be appointed for individual task orders. Limitations of authority are contained in a written letter of appointment.

5. Responsibilities

The following Government resources shall have responsibility for the implementation of this QASP:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the

Contracting Officer that assures the contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

6. Methods of QA Surveillance

a. Contractor Performance Assessment Reporting System (CPARS) – The market place for services is very competitive. As such, the successful offeror has a vested interest in the Government-generated CPARS ratings under this contract.

Additionally, the CPARS ratings will be the determinant in exercising an option or award term. For this procurement the Government will address the quality of product or service, schedule, cost control, business relations, management, and other important areas. As this information may affect future source selections throughout

DoD, and the continuation of the order, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool with the QASP.

b. QASP – The below listed methods of surveillance will be used by the COR in the technical administration of this QASP. In addition to the below instructions, the form to be used for documentation of quality assurance surveillance is the

Surveillance Activity Checklist.

7. Surveillance

Enclosures (1) and (2) set forth the performance standards and surveillance methods for the contractor and COR while enclosure (3) provides the checklist and means for the

COR to document the results of the surveillance. Enclosure (3) will be provided to the

Contracting Officer on a quarterly basis

8. Documentation

In addition to providing quarterly reports to the Contracting Officer, the COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of the Quality Assurance

Checklists. All such records will be maintained for the life of the contract. The COR shall forward these records to the Contracting Officer at termination or completion of the contract.

9. Enclosures

Enclosure (1) –Performance Based Quality Standards Engineering and Technical

Services

Enclosure (2) - Data Performance Standards

Enclosure (3) - Surveillance Activity Checklist

Enclosure (1)

PERFORMANCE-BASED QUALITY STANDARDS

ENGINEERING AND TECHNICAL SERVICES

Monitoring & Reporting associated with Engineering and Technical Support Services

Description Performance Standards and Acceptance Quality Level (AQL)

Surveillance Method/Measure

Ability to provide input to status briefs and data calls in a timely manner.

Is fully knowledgeable and can execute NAVAIR procedures in the scheduled time 100% of the time with little or no downtime.

Government observation and subject matter expert.

Monthly

Ability to travel and provide support at bi-annual meetings

Is fully knowledgeable and can execute NAVAIR procedures in the scheduled time 100% of the time with little or no downtime.

Government observation and subject matter expert.

Monthly

Ability to prepare Risk Management reports in a timely manner

Is fully knowledgeable and can execute NAVAIR procedures in the scheduled time 100% of the time with little or no downtime.

Government observation and subject matter expert.

Monthly

Ability to prepare and update acquisition documents (i.e. Quad Charts, POA&Ms, SOWs and CDRLs).

Is fully knowledgeable and can execute NAVAIR procedures in the scheduled time 100% of the time with little or no downtime.

Government observation and subject matter expert.

Monthly

Enclosure (2)

DATA PERFORMANCE STANDARDS

Task Performance Evaluation Criteria and Standards

Description Standard Acceptable Quality

Level

Method of

Surveillance

Engineering and

Technical Reports

In accordance with the

DID cited in the CDRL

90% acceptable on first submission to Government;

100% acceptable on subsequent submissions

100% Inspection by

Technical Points of Contact for the effort.

Report, Record of

Meeting / Minutes

Submission is in accordance with the DID cited in the CDRL.

Technical Points of Contact for the effort.

OPSEC Plan submission.

Security Officer.

Contractor’s Progress

Status, and

Management Reports

95% acceptable on first

100% Inspection by COR.

All SOW/CDRL tasks, including SOW/CDRL sub-tasks, will be assessed focusing on the following.

Quality of Product or Service – Assess the contractor’s effort to transform operational needs and requirements into an integrated solution. Areas of focus may include the planning and management of program tasks, the quality of support provided throughout all phases of contract execution, the integration of program management specialties, management of interfaces, and the management of a totally integrated effort of all program management concerns to meet cost, performance, and schedule objectives.

Assess how successfully the contractor meets program quality.

Schedule – Assess the contractor’s adherence to the required delivery schedule by assessing the contractor’s efforts during the assessment period that contribute to or effect the schedule variance. Also address significance of scheduled events (i.e., design reviews), discuss causes, and assess the effectiveness of contractor corrective actions.

Cost Control – Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Is the contractor experiencing cost growth or under run? If so, discuss the causes and contractor-proposed solutions for the cost overruns. For contracts where task or contract sizing is based upon contractor provided person-hour estimates, the relationship of these estimates to ultimate cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources in each work effort should be assessed.

Business Relations – Assess the timelines, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s reasonable and cooperative behavior, effective business relations, and customer satisfaction.

Management – Assess the contractor’s success with timely award and management of subcontracts, including whether the contractor met small/small disadvantage and women-owned business participation goals. Discuss the extent to which the contractor discharges its responsibility for integration and coordination of all activity needed to execute the contract; identifies and applies resources required to meet schedule requirements; assigns responsibility for tasks/actions required by contract; communicates appropriate information to affected program elements in a timely manner. Assess the contractor’s risk mitigation plans. If applicable, identify any other management areas that are unique to the contract.

Other areas – Assess additional evaluation areas unique to the contract, or that cannot be captured elsewhere.

The evaluation ratings are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the

Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the

Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

Attachment 1

Enclosure (3)

SURVEILLANCE ACTIVITY CHECKLIST

Monthly Surveillance:

The COR will perform a monthly assessment of Quality, Schedule, Cost Control, Business Relations, Management, and Other Areas as applicable utilizing the CPARS evaluation rating definitions listed in enclosure (2).

Surveillance

Method/Measure

Prepare monthly reports correctly and on time.

Government COR monthly

TBD

TBD

Schedule Cost

Control

Business

Relations

Mgmt.Description Date

Planned

Date

Complete d

Quality

Plan, attend, and contribute to engineering and technical meetings consistently.

Government observation, monthly

N683315-R-XXXX

Monthly Summary of Ratings:

Quality

Number of Exceptional ____ ____________________________

Number of Very Good ____ ____________________________

Number of Satisfactory ____ ____________________________

Number of Marginal ____ ____________________________

Number of Unsatisfactory ____ ____________________________

Schedule

Number of Very Good ____ ____________________________

Number of Satisfactory ____ ____________________________

Cost control

Number of Very Good ____ ____________________________

Number of Satisfactory ____ ____________________________

Business Relations

Number of Very Good ____ ____________________________

Number of Satisfactory ____ ____________________________

Management

Number of Very Good ____ ____________________________

Number of Satisfactory ____ ____________________________

Other Areas

Number of Very Good ____ ____________________________

Number of Satisfactory ____ ____________________________

N683315-R-XXXX

Annual Surveillance:

The COR will perform an annual assessment of overall contract performance utilizing the

CPARS evaluation rating definitions (listed in enclosure (2)) and the monthly summary of ratings.

Description Surveillance Method/

Measure

Date Planned Date Completed Summary

Rating/Results

Quality of Product or

Service

Review of Monthly

Ratings.

TBD

Schedule

Ratings.

Cost Control

Ratings

Business Relations

Management

Other Areas