Landline_SOW_V13_09_16_19.docx

NAVAL SURFACE WARFARE CENTER PORT HUENEME DIVISION

CORPORATE OPERATIONS DEPARTMENT

LANDLINE, DESK TELEPHONE SUPPORT SERVICES AND INTERNET FOR THE HEARING IMPAIRED SERVICES

STATEMENT OF WORK

SECTION C – DESCRIPTION/SPECIFICATION/WORK STATEMENT

NAICS: 517311 Wired Telecommunications Carriers

1.0 SCOPE

a. This statement of work defines the required landline services in connectivity oversight support (COS) of the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD).

2. REQUIREMENTS

2.1 SERVICE

a. The existing NSWC PHD landline services currently support 3,709 lines, 229 of which are being used for lobby phones, security system phones, elevator phones, faxes and analog lines. Furthermore, 200 Integrated Services Digital Network (ISDN) lines are envisioned to support the multi-line capable units, the Defense Information Systems Network (DISN) it which support for the four ISDN Prime Rate Interface/Basic Rate Interface (PRI/BRI) for the Command Video Teleconference Center (VTC), and basic support of all fault isolation for phone circuits. The station has approximately 3,276 individual users with handsets, which are owned by the Government.

b. Existing telephone numbers should remain the same for all individual users, lobby phones, security system phones, elevator phones, faxes and analog lines. Public Utilities Commission (PUC) tariff rates and Federal Communication Commission (FCC) regulations governing the move of existing telephone numbers from an existing service provider to a new service provider shall apply.

c. The contractor shall provide the following services:

i. The telecommunications requirements and services shall be provided within an integrated implementation. This shall include landline COS associated with the Local Exchange Carrier (LEC) dial-tone service and Current Plant Equipment (CPE) services and VTC COS. Other Telecommunications and VTC infrastructure must be addressed such as ISDN, PRI/BRI, Fax lines and Secure Telephone Unit – Third Generation (STU-III) COS, security systems and COS of lobby and elevator handsets.

ii. The telecommunications services for local complex building Telephone Communication (Telco) demarcation point, Bldg. 1524. This service shall be in accordance with PUC tariff rates, standard California Public Utilities Commission (CPUC) and FCC mandated charges apply. The point of demarcation (hub) is Bldg 1524 (a small cinder block building located across the street from Bldg 1385) located at Port Hueneme, CA. Currently all switching is performed in Simi Valley. The demarcation box will be managed/maintained by the contractor. The place of performance shall be Naval Surface Warfare Center, Port Hueneme Division (a tenant of Naval Base Ventura County). The service area at a minimum will be defined as the geographical area occupied by NSWC PHD. The requirement for a local telephony implementation and VTC infrastructure COS only applies to the Port Hueneme campus.

d. The contractor shall provide connectivity oversight support (COS) as requested in anticipation of future growth of NSWC PHD personnel and associated telephony infrastructure.

i. The contractor shall perform continued on-going COS via recurring monthly service charge for NSWC PHD telephone service up to voice, fax, and modem lines and up to 200 ISDN lines.

ii. The contractor shall provide COS additions throughout the life of the contract.

iii. The contractor shall provide COS for around 200 secure lines.

iv. The contractor shall provide COS for installations, moves, and changes as required.

v. The contractor shall provide COS for repairs that are anticipated, as required.

vi. The contractor shall provide COS Defense Information Systems Network (DISN) access/interface as required.

vii. The contractor shall provide COS to the Defense Information Systems Agency (DISA) NETWORX or designated contract/system for long distance support, as required.

viii. The contractor shall provide COS for around 200 existing high speed ISDN (Basic Rate Interface [BRI]) lines, as required.

e. Standard Features:

i. Direct Inward Calling (DIC)

ii. Direct Outward Calling (DOC)

iii. Call Forward

iv. Call Hold

v. Call Pickup

vi. Call Transfer (Station-to-Station)

vii. Call Waiting

viii. Caller ID

ix. Distinctive Ringing

x. Speed Calling (6 to 8 numbers)

xi. Individual Station Billing

xii. Out of System Transfer

xiii. Call Park

f. In addition to the standard features shown above, the following optional features shall be provided for COS:

i. Direct Digital Interface for NETWORX and DSN T1 connections

ii. Long Distance access through DISA via NETWORX

iii. Voice Mailbox for all users

iv. Automated Attendant

g. Provides support to PHD directory listing for directory assistance.

NOTE: All equipment, supplies, and services necessary to accomplish the LEC task is embedded in the tariff PUC rates.

2.2 MAINTENANCE AND CONNECTIVITY OVERSIGHT SUPPORT (M&COS)

a. The contractor shall provide M&COS for telco service and troubleshooting requests from users which are submitted via an existing Help Desk Contract. Request will provide a formal submission and routing of all related service requests.

b. The contractor shall interface (via email) with the existing Help Desk contractor’s personnel operators to acknowledge receipt of telephony service call records.

c. The contractor will M&COS, from initiation to resolution, closure of the telephony service call records. These records will be compiled into a service request log. The service request log data shall be cumulative from contract issue date. The current month’s service call activity shall be included in the monthly Contract Status Report, CDRL A001.

d. The contractor shall provide M&COS service for design as requested for the relocation of phones as a result of moves, as required.

i. The contractor shall provide M&COS for the current infrastructure.

ii. The contractor shall respond to customers on an emergent service request within one hour of receipt.

iii. The contractor shall provide M&COS for the customer with troubleshooting assessment and time estimate for repair.

iv. The contractor shall provide response to the demarcation area and outages.

v. The contractor shall be an M&COS representative when needed.

2.2.1 COMMUNICATION NETWORK AND OVERSIGHT SUPPORT COVERAGE

a. Communication network support coverage for NSWC PHD shall be provided 24-hours a day, seven days a week.

b. The contractor shall provide a resolution of the following general service category within 24-hours from receipt of request for service and advise NSWC PHD if resolution time exceeds four hours:

i. Provide M&COS of repairs of desktop malfunctions, loss of dial tone and handset instrument failure, if required.

c. Additionally, the contractor shall support the DSN prefix capability as required.

2.2.2 HEARING IMPAIRED INTERNET SERVICE

a. The contractor shall provide internet access for hearing impaired and videophones for hearing impaired.

b. Text equivalents are provided for all non-text elements. Alternative attributes are provided to all image elements and all complex images, charts and graphs are accompanied with meaningful textual alternatives.

c. Information communicated by multimedia content will be displayed with synchronized captions for users that cannot discern information conveyed through audio, and by audio descriptions for users that cannot discern visual information conveyed within the video content.

d. Indicating an action, prompting a response, or distinguishing a visual element.

e. Provide users a text-only alternative that is equivalent in functionality and updates consistently and promptly as the primary pages within the application changes.

f. Allow users to navigate and interact with all interface elements using the keyboard.

g. The use of JavaScript does not prohibit navigation with the keyboard and the use of JavaScript on keyboard focusable objects within the solution does not result in obtrusive focus redirection unless explicitly invoked by the user.

h. Provides functional support for text-to-speech connectivity support.

i. Provide alternative support documentation formats to users, as requested.

j. Provide an overview of the accessibility features present in the product, optimal assistive technology configurations for use, means of requesting alternate formats, and known accessibility issues with the product.

k.

3. GOVERNMENT FURNISHED INFORMATION/PROPERTY (GFI/GFP)

a. No government furnished information or property will be provided.

4. eCRAFT

a. The Contractor agrees to upload the Contractor’s Funds and Man-hour Expenditure Reports in the Electronic Cost Reporting and Financial Tracking (eCRAFT) System and submit the Contract Status Report on the day and for the same timeframe the Contractor submits an invoice into the Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) System, CDRl A0002. Compliance with this requirement is a material requirement of this Task Order. Failure to comply with this requirement may result in Contract termination.

b. The Contract Status Report indicates the progress of work and the status of the program and of all assigned tasks. It informs the Government of existing or potential problem areas.

i. Access: eCRAFT: Reports are uploaded through the eCRAFT System Periodic Report Utility (EPRU). The EPRU spreadsheet and user manual can be obtained at: http://www.navsea.navy.mil/Home/Warfare-Centers/NUWCNewport/Partnerships/Commercial-Contracts/Information-eCraft-/ under eCRAFT information. The eCRAFT email address for report submission is: ecraft.nuwc.npt.fct@navy.mil. If you have problems uploading reports, please see the Frequently Asked Questions at the site address above.

c. Submission and Acceptance/Rejection:

i. The Contractor shall submit their reports on the same day and for the same timeframe the Contractor submits an invoice in iRAPT. The amounts shall be the same. eCRAFT acceptance/rejection will be indicated by e-mail notification from eCRAFT.

5. SECURITY AND SAFETY

a. Please see attachment 2.

6. DELIVERABLES

a. The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the Government. Format and delivery schedule for deliverables shall be outlined in CDRLs. Please see exhibit A.