Landline_SOW_30Jul2019.pdf

STATEMENT OF WORK

LANDLINE, DESK TELEPHONE SUPPORT SERVICES

NAVAL SURFACE WARFARE CENTER PORT HUENEME DIVISION

CORPORATE OPERATIONS DEPARTMENT

STATEMENT OF WORK

SECTION C – DESCRIPTION/SPECIFICATION/WORK STATEMENT

NAICS: 517311 Wired Telecommunications Carriers

1.0 SCOPE

The Naval Sea Systems Command (NAVSEA), Naval Surface Warfare Center Port Hueneme Division (NSWC PHD) Corporate Operations Department requires landline telecommunication services at and for NSWC PHD. Telecommunication services include connectivity oversight support (COS) of video conference, landline support associated with Local Exchange Carrier (LEC) and Customer Provided Equipment (CPE) service.

1.1 BACKGROUND

The existing NSWC PHD landline services currently support 3,709 lines, 229 of which are being used for lobby phones, security system phones, elevator phones, faxes and analog lines. Furthermore, 200 Integrated Services Digital Network (ISDN) lines are envisioned to support the multi-line capable units, the Defense Information Systems Network (DISN) which provide support to four (4) ISDN Prime Rate Interface/Basic Rate Interface (PRI/BRI) for the Command Video Teleconference Center (VTC), and basic support of all fault isolation for phone circuits. The station has approximately 3,276 individual users with handsets, which are owned by the Government. The approximate amount of landline services are shown in the table below:

TYPE OF LINE QTY

Lobby 10 Elevator 5 Fire/Alarm (2 lines ea. Bldg.) 62 Fax 110 Analog 42 Polycom 58 PRI for VTC 4

VTC/BRI 47

STU/STE 77

BRI/Voice Multi Line Phone 141 9316/Single Line Phone 3052 9417/2 Line Phone 40 Spare TN’s 61

TOTAL 3709

Existing telephone numbers should remain the same for all individual users, lobby phones, security system phones, elevator phones, faxes and analog lines. Public Utilities Commission (PUC) tariff rates and Federal Communication Commission (FCC) regulations governing the move of existing telephone numbers from an existing service provider to a new service provider shall apply.

2.0 APPLICABLE DOCUMENTS AND STATEMENTS

The Government documents are provided in the Technical Data Packages (TDP), which will be provided as Government Furnished Materials (GFM).

2.1 GOVERNMENT DOCUMENTS

Document Number Title SECNAV M-5510.30 Navy Personnel Security Program Manual Executive Order 13467 Executive Order 13467 of 30JUN2008 HSPD-12 Homeland Security Presidential Directive 12 HSPD-12 United States Office of Personnel Management

Memorandum, Final Credentialing Standards for Issuing Personal Identity Verification Cards dated 31JUL2008

3.0 REQUIREMENTS

3.1 GENERAL REQUIREMENTS

3.1.1 The existing LEC support consists of approximately 3,709 digital Voice/Fax/Modem application lines at PHD NSWC with the following features/capabilities:

3.1.2 Standard Features:

a. Direct Inward Calling (DID)

b. Direct Outward Calling (DOD)

c. Call Forward

d. Call Hold

e. Call Pickup

f. Call Transfer (Station-to-Station)

g. Call Waiting

h. Caller ID

i. Distinctive Ringing

j. Speed Calling (6 to 8 numbers)

k. Individual Station Billing

l. Out of System Transfer

m. Call Park

3.1.3 In addition to the standard features shown above, the following optional features shall be provided:

a. Direct Digital Interface for NETWORX and DSN T1 connections

b. Long Distance access through DISA via NETWORX

c. Voice Mailbox for all users

d. Automated Attendant

NOTE: All equipment, supplies, and services necessary to accomplish the LEC task is embedded in the tariff PUC rates.

3.2 SPECIFIC REQUIREMENTS

3.2.1 The contractor shall provide telecommunications requirements and services shall be provided within an integrated implementation. This shall include landline support associated with the LEC dial-tone service and Current Plant Equipment (CPE) services and VTC support. Other Telecommunications and VTC infrastructure must be addressed such as Integrated Services Digital Network (ISDN), Prime Rate Interface/Basic Rate Interface (PRI/BRI), Fax lines and Secure Telephone Unit – Third Generation (STU-III) support, Security Systems support and support of Lobby and Elevator handsets.

3.2.2 The contractor shall provide telecommunication services for the local complex building

Telephone Communication (Telco) demarcation point, Bldg. 1524. This service shall be in accordance with Public Utilities Commission (PUC) tariff rates, standard California Public Utilities Commission (CPUC) and Federal Communication Commission (FCC) mandated charges apply. The point of demarcation (hub) is Bldg 1524 (a small cinder block building located across the street from Bldg 1385) located at Port Hueneme, CA.

Currently all switching is performed in Simi Valley. The demarcation box will be managed/maintained by the contractor. The place of performance shall be Naval Surface Warfare Center, Port Hueneme Division (a tenant of Naval Base Ventura County). The service area at a minimum will be defined as the geographical area occupied by NSWC PHD. The requirement for a local telephony implementation and VTC infrastructure support only applies to the Port Hueneme campus.

3.2.3 The contractor shall provide engineering design recommendations as requested in anticipation of future growth of NSWC PHD personnel and associated telephony infrastructure.

3.2.3.1 The contractor shall perform continued on-going support via recurring monthly service charge for NSWC PHD telephone service up to 3,709 voice, fax, and modem lines and up to 200 ISDN lines.

3.2.3.2 The contractor shall provide support from 450 up to 600 additions annually.

3.2.3.3 The contractor shall provide support for up to 100 secure lines annually.

3.2.3.4 The contractor shall provide support for installations, moves, and changes from 500 up to 1,000 annually.

3.2.3.5 The contractor shall provide support for up to 600 repairs that are anticipated annually.

3.2.3.6 The contractor is responsible for providing dial tone service to the desktop handsets.

3.2.3.7 The contractor shall provide fiber and copper wiring services (to include trenching as required) in support of moves, adds, changes, and large remodel projects.

3.2.3.8 The contractor shall support Defense Information Systems Network (DISN) access/interface as required.

3.2.3.9 The contractor shall support teleconferencing capability from the handset vs.

teleconference bridging capability.

3.2.3.10 The contractor shall provide Defense Switch Network (DSN) prefix capability and DSN access.

3.2.3.11 The contractor shall provide interface to the Defense Information Systems

Agency (DISA) NETWORX or designated contract/system for long distance support.

3.2.3.12 The contractor shall provide Analog service to the Self Defense Test Ship (SDTS) while docked via sound powered jacks known as “Cannon Jacks”.

3.2.3.13 The contractor shall provide support for two hundred (200) existing high speed ISDN (Basic Rate Interface [BRI]) lines or provide alternate approach for high-speed network access, and VTC. Each line has all of the features identified below.

3.3 HEARING IMPAIRED INTERNET SERVICE

3.3.1 The contractor shall provide internet access for hearing impaired. The internet service must be compatible with Sorenson videophones currently used at NSWC PHD and any new model phones purchased after contract award. The requirements for the internet service are listed as follows:

a. Bandwidth required: 3 Mbps (symmetrical)

b. 16 – Public IP Addresses - /28 subnet

c. Current Network ID is 12.9.32.160/28

d. CKT No.2

e. NPANXX – 805228

f. LEC SWC – OXNRCAXG

g. POP - oxnrca01

h. Rate Ctr Name – Oxnard

i. Rate Ctr State - CA

j. Service – MISPLUS

k. Access Bandwidth – T1X2

l. Port Bandwidth – IPS port w/Mgd Router, FT3 (2xDS1), MRC

m. Note: 2XT1 (3mbps) MIS 4363 Missile Way PHD

3.4 TECHNICAL SUPPORT SERVICES

3.4.1 Currently, telco service and troubleshooting requests from users are submitted via an existing Help Desk Contract, which will continue to provide formal submission and routing of all related service requests. The contractor shall interface (via email) with the existing Help Desk contractor’s personnel operators to acknowledge receipt of telephony service call records. The contractor shall manage, from initiation to resolution, closure of the telephony service call records. These records will be compiled into a service request log. The service request log data shall be cumulative from contract issue date. The current month’s service call activity shall be included in the monthly Contract Status Report. (CDRL A002)

3.4.2 Technical support service on-site shall include the relocation of an estimated 500 to 1,000 phones annually as a result of on-site moves. Technical support services shall include the maintenance and service of up to 3,709 phone lines envisioned, 200 ISDN lines envisioned to support the multi-line capable units, the DISN network support for the four

(4) ISDN PRI lines supporting the Command VTC, and basic support of all fault isolation for phone circuits.

3.4.2.1 The contractor shall provide technical support for, 500 to 1,000 moves.

3.4.2.2 The contractor shall provide technical support for, 450 to 600 additions.

3.4.2.3 The contractor shall provide technical support for 600 repairs or changes per year as required.

3.4.2.4 The contractor shall provide support to maintain the current infrastructure.

3.4.2.5 The contractor shall provide End User Training in a transition plan, to include training literature and hardware operating instructions.

3.4.2.6 The contractor shall respond to customers on an emergent service request within one (1) hour of receipt. The contractor shall provide the customer with troubleshooting assessment and time estimate for repair completion.

3.4.2.7 The contractor shall provide an on-site technical service representative capability/availability.

3.4.2.8 Contractor personnel occupying PHD facilities and contractor personnel who routinely visit PHD facilities, may, at the Government’s discretion, be required to sign a Non- Disclosure Agreement (NDA) to protect any unclassified government financial or other business sensitive information they may become aware of through proximity to government personnel and spaces. If required, the COR shall issue NDAs to the contractor, who will return signed NDAs to the COR within three (3) business days.

3.4.2.9 Contractor personnel shall maintain an inventory of all material and equipment used in support of this contract. Contractor shall provide an inventory of all material and equipment within 24-hours of request from PHD.

3.5 COMMUNICATION NETWORK SUPPORT COVERAGE

Communication network support coverage on-site at NSWC PHD shall be provided Monday through Friday, 7:00 am through 4:00 pm local time. Occasional overtime and weekend support is required to support large planned personnel relocations within the PHD Command. It is estimated that an average metrics from 500 up to 1,000 installs, moves, and changes, 450 up to 600 line additions, and up to 600 repairs are required annually. The contractor shall provide coverage during high volume work projects or surge work that extends beyond the estimated annual work load. The contractor shall provide temporary support when the established workforce is out of the work place for more than a two-week period.

3.6 SERVICE REQUEST RESOLUTION TIME

3.6.1 The contractor shall resolve the following general service categories within a 24-hour time frame from receipt of request for service and advise NSWC PHD if resolution time exceeds four hours:

a. Repairs of Desktop malfunctions, loss of dial tone and handset instrument failure.

b. Additions, replacement and repair of phones.

c. Removal and installation of new phone resulting from employee relocation as scheduled.

3.6.2 The contractor shall support the DSN prefix capability as required.

3.7 MATERIALS

Materials to support hardware replacement and infrastructure troubleshooting test and repair and maintenance are the responsibilities of the contractor. A list of the type of material follows:

a. Phone replacement/refurbishing supplies – handsets, stretch cords, cleaner

b. Cabling CAT3 and CAT5 cable to support building refurbishment and move support, RJ 14 connectors

c. Silver Satin Line

d. Blue/White wire to support phone closet changes

e. Phone jacks

Note: Material cost shall NOT TO EXCEED $25,000.00 per year.

3.8 CURRENT PLANT EQUIPMENT (CPE)

The contractor shall provide support for the existing NSWC PHD telephone system from the PHD demarcation point, Bldg. 1524 to the desktop phone unit. Tasks shall include the following:

a. Participate in the planning phase for new installations.

b. Maintain, program, and troubleshoot the entire voice communication network, consisting of CAT 3, 5, or 5e drops.

c. Maintain inventory, cable, fiber, manuals, and other relevant items, and including work orders.

d. Manage the recurring monthly lease of telephone lines and associated equipment

e. Assist with basic user training.

f. Provide technical assistance and database support to collate and prepare ad-hoc billing reports for usage analysis and PHD internal billing.

g. Perform daily moves, adds, and changes (MAC); install, test and repair voice and data services including wiring, jacks, sets and various devices used to provide service.

h. Coordinates the establishment of voice teleconference bridges with commercial Telco.

i. Provides support to PHD directory listing for directory assistance.

j. Provides support to PHD for billing review, analysis, and ad-hoc reporting.

4.0 GOVERNMENT FURNISHED EQUIPMENT (GFE)

The Government will make available Government Furnished Material (GFM) as identified in the contract after contract award. The list of GFM is subject to change as information may be upheld and revised prior to award of this solicitation. The following is provided as GFM:

Material Description Serial No.

T1 Tester / T-Bird 2209 13802 BRI Tester / TPI 550B+ 98PTS1418 Fluke Omni Scanner 50D02D00074

Required access to Government telecommunication equipment and software will be provided. A map of building locations and building layout will be provided.

Additionally, to support MAC activity, the Navy tracks cable plant inventory via an existing database owned by the Government. Its use and access will be transitioned at contract award.

5.0 ELECTRONIC COST REPORTING AND FINANACIAL TRACKING SYSTEMS

(eCRAFT)

5.1 The Contractor shall upload the Contractor's Funds and Man-hour Expenditure Reports in the Electronic Cost Reporting and Financial Tracking (eCRAFT) System and submit the Contract Status Report on the day and for the same timeframe the Contractor submits an invoice into the Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) system.

The amounts shall be the same. eCRAFT acceptance/rejection will be indicated by e-mail notification from eCRAFT. Compliance with this requirement is a material requirement of this contract. CDRL A003

5.2 The Contractor shall submit their reports on the same day and for the same timeframe the Contractor submits an invoice in iRAPT. The amounts given for both iRAPT and eCRAFT shall be the same. Acceptance/rejection for eCRAFT will be indicated by e-mail notification from eCRAFT.

6.0 SECURITY AND SAFETY

6.1 DD FORMS 254

6.1.1 In accordance with SECNAV M-5510.0, the Navy Personnel Security Program Manual

(Chapter 6, Section 6-6, Paragraph 2b and 2c), ), Executive Order 13467 of June 30, 2008, as well as Homeland Security Presidential Directive 12 (HSPD-12) and United States Office of Personnel Management Memorandum, Final Credentialing Standards for Issuing Personal Identity Verification Cards under HSPD-12 dated 31 July 2008, the Contractor shall ensure that all individuals performing work on behalf of the Government have a current, favorably adjudicated background investigation of the appropriate type to determine fitness to perform work on behalf of the Government as a Contractor employee, perform sensitive national security duties, or have access to classified information. A background investigation equivalent to the current Tier requirement and which is still in scope is acceptable.

6.1.2 Contractor employees who require access to Classified Information will be processed under the terms of the National Industrial Security Program (NISP) in alignment with the work requirements of the contract and Security Requirements on the applicable DD Form

254. Those Contractor employees who do not require access to classified information in performance of this contract but are assigned to sensitive national security duties, require access to sensitive information, or for other reasons require a fitness or trustworthiness determination shall be processed for the appropriate background investigation through the NSWC PHD Personnel Security Office for a Non-NISP investigation. Point of contact is the Personnel Security Specialist, (805) 228-7196.

6.1.3 Contractor shall notify NSWC PHD Command Security Manager (CSM) of any

Contractor personnel who have an investigation with an action pending, whose eligibility has been administratively withdrawn or is pending withdrawal, whose interim clearance eligibility has been withdrawn, who have an eligibility of no determination made, or whose Security Clearance Eligibility has been denied or revoked.

6.1.4 Access to DoD and DoN IT Systems. Individuals who require IT-I level access to sensitive DoD and DoN IT systems require a favorably adjudicated Tier 5 investigation, and individuals who require IT-II level access to such systems require a Tier 3 investigation. All access to DoN IT systems is, at minimum, IT-II. A001

6.2 VISTOR GROUP SECURITY AGREEMENT

6.2.1 The contractor shall sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under this contract or Task Order. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances; reports; security checks; security guidance; emergency protection;

protection of government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

7.0 DELIVERABLES

The contractor shall provide deliverables as described in SOW and Contract Data Requirements List (CDRLs). Format and delivery schedule and detailed reporting requirements for deliverable shall be outlined in CDRLs.

8.0 ACRONYMS

Acronym Definition

BRI Basic Rate Interface CLIN Contract Line Item Number CPE Current Plant Equipment CPUC California Public Utilities Commission DISN Defense Information Systems Network DoD Department of Defense DSN Defense System Network FCC Federal Communication Commission GFI/GFM Government Furnished Information/Material ISDN Integrated Services Digital Network LEC Local Exchange Carrier MAC Moves, adds, and changes NAVSEA Naval Sea Systems Command NSWC PHD Naval Surface Warfare Center, Port Hueneme Division PRI Prime Rate Interface PUC Public Utility Commission STU-III Secure Telephone Unit-Third Generation SDTS Self-Defense Test Ship TELCO Telephone Communication VTC Video Teleconference