Att._a_COLLECTOR-EIPB_QASP.pdf

29 July 2015

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

COLLECTOR - ENVIRONMENT INTELLIGENCE PREPARATION OF THE

BATTLESPACE (C- EIPB)

PURPOSE:

To ensure the Government has an effective and systematic method of surveillance for the services in the Statement of Work (SOW). The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the SOW in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of Naval

Oceanographic Office (NAVOCEANO) Personnel.

2. Performance Standards

a. Schedule – The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality

Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance – In addition to any schedule, and deliverable aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, observing actual performance, checking and attribute of the completed task, reviewing applicable reports, and inspecting the task results to determine whether or not the performance meets the performance standards.

4. Performance Standards:

Quality Level: By monitoring the Contractor, the COR will determine whether the performance levels set forth in the contract have been attained. Quality levels for all tasks are specified below:

Exceptional – Indicates performance clearly exceeds contractual requirements.

The area of evaluation contains few minor problems for which corrective actions appear highly effective.

Satisfactory – Indicates performance clearly meets contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

Marginal – Indicates performance meets contractual requirements. The area of evaluation contains a serious problem for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

Unsatisfactory – Indicates the contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains serious problems for which the corrective actions appear ineffective.

5. Performance Measurement: Performance will be measured in accordance with the following matrix table:

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency Acceptable Quality

Level

Table 2, Para. 2.1.6, 2.2.2, 2.3.3, 2.4.4, 2.5.2, 2.7.2, 2.8.2, 2.9.2, 2.10.2, 2.11.2, 2.12.2, 2.13.2, 2.14.1, 2.15.1, 2.16.1:

Contract Deliverables

Complete deliverables as stated in the SOW

Inspection by

COR and SME

Within 30 days of delivery

Deliverables are timely, accepted as delivered

98% of the time with only minor changes.

Para. 6.1: Status

Report

Complete deliverables as stated in the SOW

Inspection by

COR and SME

Bi-weekly Deliverables are timely, accepted as delivered

98% of the time with only minor changes.

Para. 6.2: Monthly

Reports

Complete deliverables as stated in the SOW

Inspection by COR and SME

NLT the 10 day of each month

Deliverables are timely, accepted as delivered 98% of the time with only minor changes.

Para. 6.4: Intermediate

Deliveries

Complete deliverables as stated in the SOW

Inspection by SME As required

Deliverables are timely, accepted as delivered 90% of the time with only minor changes.

Para. 6.7.3: Quarterly

Reports

Complete deliverables as stated in the SOW

Inspection by COR and SME

NLT the 10 day following the end of each (FY) quarter

Deliverables are timely, accepted as delivered 98% of the time with only minor changes.

Para. 6.7.4: Overall

Contract Performance

Complete as stated in the SOW

Inspection by

COR and SME

NLT 30 after completion of contract

>90% of all performance elements rated

Satisfactory (or higher) with 98% accuracy.

CONTRACTING OFFICER REPRESENTATIVE (COR):

The COR is responsible for technical management of this program. The PCO (Procuring

Contracting Officer) is the only person authorized to make and approve changes to this SOW or the contract. The NAVOCEANO Subject Matter Expert (SME) will serve as the Contracting

Officer’s Technical Point of Contact (TPOC).

INCENTIVES/DISINCENTIVES:

The COR will complete an annual report on Contractor Performance via the Contractor

Performance Assessment Reporting System (CPARS) or other annual report that may be required. The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the

Government not exercising available options.

For each item that does not meet acceptable levels, the Government may issue a Contract

Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the

Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

DOCUMENTATION:

Documentation used and referenced to perform surveillance will consist of technical reports, contractor plans and procedures, schedules, customer feedback and contract data requirements.

During the course of the contract/task order, the COR will retain a copy of all inspection schedules and surveillance activity logs. At the end of the surveillance period, the COR will forward the surveillance report for inclusion in the contract file.