Att 3_MOPAS QASP_FINAL_DRAFT.doc

QASP

N61339-09-R-0016

Quality Assurance Surveillance Plan (QASP)

Fielded Training Systems Support (FTSS) III Services 1.

Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the FTSS III Multiple Award Contracts (MACs). The intent is to ensure that the Contractor performs in accordance with the Statement of Work (SOW) and meets Acceptable Quality Level (AQL) performance metrics and the Government receives the quality of services called for in the contract.

The multiple award contract requirement is for the support and facilitation of the training of U.S. Navy and United States Marine Corps (USMC) Wings and Squadrons (both Fleet and Fleet Readiness Squadrons), weapons training units, Chief of Naval Air Training (CNATRA) and Training Air Wings, school houses (such as Naval Air Technical Training Center (NATTC)), aviation survival training units, Navy and USMC Reserve Force Wings and squadrons, Surface and Undersea combatant training centers and Foreign Military Sales (FMS) customers. FTSS services provide for training simulator Contractor Operation and Maintenance Services (COMS), Contract Instruction Services (CIS), limited Training Simulator Modifications involving little or no design efforts, Training Simulator Relocations, Training Systems Management, In-Service Engineering Office support, Spares/Product support, and other related support services.

The resulting vehicles will be two MACs: an unrestricted one for complex requirements, and a Total Small Business Set-Aside MAC for non-complex requirements. Although the MACs will allow all contract types, it is expected that firm-fixed pricing will be utilized extensively. The MACs will contain a base ordering period of five years with three one-year optional ordering periods. A properly executed QASP will assist the Government in achieving the objectives of this procurement.

Since no specific tasks are accomplished at the contract level, but rather are done so at the task order level, this document provides overall QASP guidance and provides suggested enclosures for executing the task order specific QASP.

2.

Authority Authority for issuance of this QASP is provided under Section E – Inspection and Acceptance of the resultant MACs, which provides for inspection and acceptance of the services and documentation called for in task orders, to be executed by the Contracting Officer or a duly authorized representative.

3.

Scope To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control Plan (QAP) and the QASP. The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by individual task orders. The QASP, on the other hand, is put in place to provide Government surveillance oversight of the Contractor’s efforts assuring those efforts are timely, effective and are delivering the results specified in the task order.

4.

Government Resources The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into (Procuring Contracting Officer) (PCO) or administer (Administrative Contracting Officer) (ACO) contracts and make related determination and findings on behalf of the Government. The PCO for this contract is NAWCTSD 2.5.3.2.1. The ACO will be designated in the Task Orders issued under each contract. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer Representative (COR) - An individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract. The COR will be appointed in the resulting Task Orders. The limitations of authority are contained in a written letter of appointment.

Task Order Manager (TOM) – An individual assigned by the NAWCTSD Logistics Code 6.6 Competency, the TOM performs Life-Cycle Sustainment support to a training system(s), representing the FTSS III Program Manager and Type Commanders (TYCOMs). The TOM is the centralized point of contact in support of the training agencies and user activities assigned.

5.

Responsibilities The following Government personnel shall have responsibility for the implementation of the QASP:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer Representative – The COR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms or conditions shall be referred to the Contracting Officer for action.

Task Order Manager – The TOM oversees the aggregation of all of the elements required to support fielded training systems at user activities in the accomplishment of their training mission through the use of organic and/or contractor personnel. The TOM coordinates between the Competency elements (Management, Logistics, Finance, Contracts, Engineering), fielded sites, funding sponsors and user community. The TOM participates in monitoring the contract and provides guidance and support to CORs and PCO on technical matters pertaining to the contract.

This includes monitoring contractor compliance to technical requirements of each FTSS contract/task order and maintaining close coordination with the ACOs/CORs to ensure compliance with the requirements.

6.

Methods of QA Surveillance a.

Contractor Performance Assessment Report System (CPARS) – The market place for fielded training support systems services is very competitive. As such, the awardees have a vested interest in the Government generated CPARS rating under the resultant contracts. Additionally, an evaluation using the CPARS format will be performed at the midpoint of each period of performance. This evaluation will be one determinant in exercising an option. The Government for this procurement will address the quality of product or service, schedule, cost control, management, and other areas. As this information may affect future source selections throughout the Department of Defense (DoD), and the continuation of the task order, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool with the QASP.

b.

QASP - The below listed methods of surveillance shall be used by the COR in the technical administration of this QASP. In addition to the below instructions, the form to be used for documentation of quality assurance surveillance is the Surveillance Activity Checklist provided as Enclosure (5) herein.

7. Surveillance Enclosures (1) through (4) sets forth the performance standards and surveillance methods for the contractor and COR while enclosure (5) provides the checklist and means for the COR to document on a monthly basis the results of the surveillance and shall be provided to the TOM and Contracting Officer on a quarterly basis.

8. Documentation

The COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of the Quality Assurance Checklists. All such records will be maintained for the life of the task order. The COR shall forward these records to the TOM and Contracting Officer at termination or completion of the task order.

9. Enclosures

(1) Contractor Operation and Maintenance Services Standards

(2) Contractor Janitorial and Access Control Services Standards

(3) Contractor Instruction Services Standards

(4) Areas of Assessment and Definitions

(5) Surveillance Activity Checklist Enclosure (1) --- Contractor Operation & Maintenance Services Standards Required

Service

Degree of

Deviation from

Requirement Acceptable Quality Level (AQL) Lot

Size Method of

Surveillance

1. Contractor

Performance

Factor

Contractor Measurement Factor On-call Contractor Performance Factor at 100% during each month

Contractor Measurement

Factor at 100% each month 5%

5% The total number of contracted training time/ maintenance support hours specified for each trainer for the month being inspected.

100% Inspection

2. Trainer

Maintenance

Maintenance practices in accordance with maintenance and support plan and applicable instructions, standards and procedures in the Technical Data Support Package (TDSP).

3. Preventive Maintenance

SOW 4.

4. Technical

Documentation and Publications

100%

5. Records and reports

See note

Note: Method of surveillance will be either 100% or random sample, depending on lot size.

Enclosure (2) --- Contractor Janitorial and Access Control Standards Required

Degree of

Deviation from

Requirement AQL Lot

Size Method of

Surveillance

1. Janitorial

See note

2. Security and Access Control

Note: Method of surveillance will be either 100% or random sample, depending on lot size.

Enclosure (3) --- Contractor Instruction Services Standards

Required

Degree of

Deviation from

Requirement AQL Lot

Size Method of

Surveillance

1. CIS

Instruction Factor (IF)

CIS Instruction Factor at 100% during each month

0%

The total number of Instruction Units Scheduled for the month being inspected.

100% Inspection

Random Inspection

3. Records, CDRLS and reports

Random Inspection

Enclosure (4) --- Areas of Assessment and Definitions

All tasks will be assessed focusing on the following:

Quality of Product or Service – Assess the contractor’s effort to provide quality products and/or services in meeting the statement of work requirements. This shall include activities to meet cost, performance, and schedule objectives. Assess how successfully the contractor meets program quality.

Schedule – Assess the contractor’s adherence to the required delivery schedule by assessing the contractor’s efforts during the assessment period that contribute to or effect the schedule variance. Also address significance of scheduled events, discuss causes, and assess the effectiveness of contractor corrective actions.

Cost Control – As needed for cost-type task orders. Not used for firm-fixed-price orders, except within the area of price increases resulting from the Service Contract Act. If used: Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Is the contractor experiencing cost growth or underrun? If so, discuss the causes and contractor-proposed solutions for the cost overruns. For contracts where task or contract sizing is based upon contractor provided person-hour estimates, the relationship of these estimates to ultimate cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility through the efficient use of resources in each work effort should be assessed.

Management Responsiveness – Assess the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals (especially responses to over and above work requests and requests for proposals), the contractor's history of reasonable and cooperative behavior, effective business relations, and customer satisfaction. Consider the contractor’s responsiveness to the program as it relates to meeting contract requirements during the period covered by the report.

Other areas – Assess additional evaluation areas unique to the task order or that cannot be captured elsewhere.

The evaluation ratings are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

Enclosure (5) --- SURVEILLANCE ACTIVITY CHECKLIST

Monthly Surveillance:

The TOM will perform a monthly assessment of Quality, Schedule, Cost Control, Management Responsiveness, Utilization of Small Business, and Other Areas as applicable utilizing the CPARS evaluation rating definitions listed in Enclosure 4.

Measure

Other

Areas

TBD

TBD

TBD

TBD

TBD

TBD

For CIS – Additional Responsibilities

100% Inspection by TOM

TBD

Monthly Summary of Ratings:

Quality

Schedule

Number of Exceptional

Number of Very Good

Number of Satisfactory

Number of Marginal

Number of Unsatisfactory

Cost Control

Management Responsiveness

Number of Exceptional

Number of Very Good

Number of Satisfactory

Number of Marginal Number of Marginal

Number of Unsatisfactory

Other Areas

Annual Surveillance:

The COR(s) and TOM will perform annual assessments of their respective areas and overall contract performance utilizing the CPARS evaluation rating definitions listed in enclosure 4 and the monthly summary of ratings. This annual assessment will occur at the midpoint of each period and cover the previous 12 months, except for the base period which will cover only the previous 6 months.

Measure

Management Responsiveness

Source Selection Information – See FAR 2.101 and 3.104

For Official Use Only