17-T-0106_Attachment_5_QASP.pdf

N39040-17-P-0106 Attachment 5

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

DEMINERALIZED WATER DELIVERY SERVICE AT NRMD-POINT LOMA

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of deliverables called for in the contract and that the Government only pays for the acceptable level of work received.

2. AUTHORITY

Authority for issuance if this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212- 4(m), Termination for cause and documentation called for in the contract to be accomplished by the Contracting Office or his duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for administration of the demineralized water delivery service at NRMD-Point Loma and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. The COR will serve as the Quality Assurance Evaluator (QAE).

6. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections – Each phase of the repairs/upgrades rendered under the contract is subject to Government inspection during the Contractor’s operations and after completion of a task. Inspections may be routine functions performed by the COR and/or Surveillance/Technical POC. Government inspections may be conducted in an unannounced manner by the COR and/or Surveillance/Technical POC.

7. IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

The following PBSC items are identified within the Solicitation and are to be monitored under this QASP.

Equipment Requirements

Performance Standard – Quality – The Water Delivery System shall meet the requirements as described in Paragraph 2 of the specification.

Timeliness – The equipment should be provided within the period of performance (POP) provided in Section F of the contract.

Responsiveness – Contractor’s ability to respond to unforeseen issues that may arise as a result of contract performance.

Maximum Error Rate – Quality – 0% Timeliness – 0% Responsiveness – 0%

Service Requirements and Contractor Responsibilities

Performance Standard – Quality – The contractor shall provide the services and responsibilities as outlined in Paragraph 3 of the specification.

Timeliness – The services and responsibilities shall be provided within the period of performance (POP) provided in Section F of the contract.

NRMD-PL Personnel Responsibilities

Performance Standard – Quality – The contractor shall be responsible for assisting NRMD-PL personnel as mentioned in Paragraph 4 of the specification.

Timeliness – Complete the work within the period of performance (POP) provided in Section F of the contract.

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract. Information in the Quality Assurance file will be considered when completing the annual Contractors Performance Assessment Reporting Systems report.

9. ATTACHMENTS

Attachment A – QASP Matrix

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

Deliverable or Service Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate Method of Surveillance

Procedures to be taken when performance standards are met/not met

Equipment Requirements

Quality

Timeliness

Responsiveness

The Water Delivery System shall meet the requirements as described in Paragraph 2 of the specification.

The equipment should be provided within the period of performance (POP) provided in Section F of the contract.

Contractor’s ability to respond to unforeseen issues that may arise as a result of contract performance.

0%

NOTE: Although ideally a 0% error rate is desirable, it is imperative the contractor is able to take corrective action in a timely manner to keep the project on schedule when errors occur.

Unannounced inspections conducted by the Contracting Officer’s Representative (COR) and/or by the Technical Point of Contact (TPOC)

Customer feedback

Positive and negative performance by the Contractor will be recorded accordingly in the COR Monthly Report and included in the contract file for future evaluation of past

Service Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate Method of Surveillance

Procedures to be taken when performance standards are met/not met

Service Requirements and Contractor Responsibilities

The contractor shall provide the services and responsibilities as outlined in Paragraph 3 of the

The services and responsibilities shall be provided within the period of performance (POP) provided in Section F of the contract.

arise as a result of contract imperative the contractor is able to take corrective action in a timely manner to keep the conducted by the Contracting Officer’s Representative (COR) and/or by the Technical Point of Contact (TPOC)

Customer feedback

Positive and negative performance by the Contractor will be recorded accordingly in the COR Monthly Report and included in the contract file for future

Service Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate Method of Surveillance

Procedures to be taken when performance standards are met/not met

NRMD-PL

Personnel Responsibilities

The contractor shall be responsible for assisting NRMD-PL personnel as mentioned in Paragraph 4 of the

Complete the work within the period of performance (POP) provided in Section F of the contract.

arise as a result of contract imperative the contractor is able to take corrective action in a timely manner to keep the conducted by the Contracting Officer’s Representative (COR) and/or by the Technical Point of Contact (TPOC)

Customer feedback

Positive and negative performance by the Contractor will be recorded accordingly in the COR Monthly Report and included in the contract file for future