N0018920Q0263.pdf

SEE ADDENDUM

(No Collect Calls)

N0018920Q0263 05-Jun-2020

b. TELEPHONE NUMBER

757-443-1706

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 23 Jun 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

N001899. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

SHERELL G. BROWN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

N4027320RC017AD

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NAVSUP FLC NORFOLK CONTRACTING

NORFOLK OFFICE

ATTN: S. BROWN

1968 GILBERT STREET, SUITE 600

NORFOLK VA 23511-3392

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

757-443-1333FAX:

TEL: 757-443-1706

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$12,000,000

NAICS:

624190

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF73

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

N0018920Q0263

Section SF 1449 - CONTINUATION SHEET

PERFORMANCE WORK STATEMENT

NECC Recovery Care Management

Performance Work Statement

1.0 Scope

1.1 This effort is to provide non-clinical recovery care project management, analysis/assessment support, mission requirement identification, to the Navy Expeditionary Combat Command (NECC) Recovery Care

Management (RCM) Program. Services shall be comprised of Advocacy Support for wounded warriors, ill and injured NECC members to enhance their quality of life and strengthen operational readiness; and also, to enrollee families or caregivers with respect to Advocacy Support to help make their jobs as caregivers more manageable and alleviate the stress that accompanies a major life change.

1.2 Issues related to medical, mental health, traumatic brain injury, suicide-related behavior, and high stress are pressing challenges across NECC. Additionally, the cumulative impacts of 17 years of sustained combat operations, continuous high operational tempos, and highly demanding training cycles, have increased the physical and emotional toll on our NECC service members. Furthermore, NECC makes up 5% of the United Sates Navy, but historically, has sustained 25% of the Navy’s war casualties. Also, during the last several years, NECC’s

Psychological Health Team (PHT) program has seen a significant number of returning warriors, without physical injury, that have been suffering in silence from unreported mental health issues due to the impacts of sustained combat operations. Subsequent to these issues, NECC has a significant challenge to provide medical care and support to service members who require assistance during their recovery process. Navy Special Warfare Command

(SPECWAR) and Special Operations Command (SOCOM) have demonstrated the value and effectiveness of this type of personalized non-medical case management that we strive to emulate for NECC service members. The

RCM program helps bridge the gap between the service member and the myriad of services available to them.

Working together with local command leadership, the RCM staff can successfully enhance the recovery process for

NECC service members.

1.3 Period of Performance will be a five (5) month base period, four (4) twelve (12) month option periods, as well as an option of a six-month extension of services provided under FAR 52.217-8. The Period of Performance will begin on 23 September 2020.

1.4 Place of Performance of this contract consists of three locations. One on the east coast located at Little

Creek Joint Expeditionary Base, one on the west coast located at Naval Amphibious Base Coronado, and one in

Gulfport, MS.

East Coast RCCs and Administrative person:

Navy Expeditionary Combat Command

1575 Gator Blvd, JEB Little Creek

Virginia Beach, VA 23459-3024

West Coast RCCs:

EOD Group One Medical Department

3502 APTU Road Building 806, San Diego, CA 92155

Gulfport, MS RCC

Naval Construction Battalion Center

5200 2nd St, Gulfport, MS 39501

2.0 Technical Requirements

2.1 There will be one (1) contractor Program Administrative support position. This position will be located at the east coast site. The Program Administrative support position will accomplish the following:

Provide professional input to support the RCM program director (RCM-D), assisting with the planning, development, and establishment of parameters for the RCM program;

Provide travel coordination for the RCM Team; develop an annual RCM team travel plan, and ensure each Recovery Care Coordinator (RCC) travel request includes an itinerary for RCM-D approval.

Collect data for the program and prepare required Monthly Status Reports report’s for the RCM-D.

Coordinate the monthly RCM Team teleconference.

Collaborate with Navy Wounded Warrior (NWW) Regional Directors and RCCs to ensure NECC

Recovering Service Members are receiving comprehensive recovery care support.

Assist coordination of service member and family pay and benefit entitlements and liaison with

Personnel Support Detachments (PSD), and Navy Personnel Command (NPC);

Coordinate with Department of Defense, Veterans Affairs, State and Non-Government Organizations to maximize service members and families benefits;

Coordinate with Medical Treatment Facility (MTF), Commander Navy Installations Command

(CNIC), Navy Wounded Warrior, and NPC to manage/track the process of medical and physical evaluation boards;

Daily monitoring of message traffic and other injury reporting systems;

Ensure the RCM program is operating in accordance with the DODI 1300.24 Recovery Coordination

Program;

2.1.1 Administrative support contractor requirements:

Working knowledge of: Defense Enrollment Eligibility Reporting System (DEERS), Navy Family

Accountability and Assessment System (NFAAS), Navy Standard Integrated Personnel System

(NSIPS), Transaction Online Processing System (TOPS), Joint Theater Trauma Registry (JTTR), TRANSCOM Regulating and Command & Control Evacuation System (TRAC2ES), Composite

Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Theater Medical Information Portal (TMIP), Medical Readiness Reporting System (MRRS) etc.;

Strong organizational skills and excellent interpersonal skills are required; ability to work effectively across multiple agencies to accomplish project goals. Strong analytical and communication skills desired;

Working knowledge of DOD Personnel Casualty Reports (DOD PCR), DOD Wounded Warrior Resource Center (WWRC), DOD Military Treatment Facility (MTF) and Veterans Administration

Medical Center (VAMC) Medical Care Case Managers;

Maintain a Secret Clearance;

Requires Non-classified Internet Protocol (IP) Router (NIPR) and Secure Internet Protocol (IP)

Router (SIPR) accounts to have visibility into Situation Reports or other classified Medical reports due to Health Insurance Portability and Accountability Act (HIPPA);

Prior combat deployment highly desired;

Veteran, military spouse or experience working with expeditionary community is desired;

MS Office Proficiency;

Bachelors' degree or higher preferred or commensurate experience;

Occasional travel may be required;

2.2 The contractor will provide five (5) Recovery Care Coordinators (RCC) for COMNECC Recovery Care

Management Program. Two (2) positions will be located at both the west coast and east coast sites and one (1) position will be located at the Gulfport, MS site. One (1) of the two (2) positions located in Virginia Beach, VA will be designated as the technical lead for all (5) positions so there is a direct link to the RCM-D who resides at NECC in the Force Medical directorate. The RCCs will accomplish the following:

Advocate for returning warriors and their families;

Provide monthly status update on all active cases to the COR no later than the 25th of each month;

Input and update all RSM case data in the case database directed by the COR;

Assist with issues related to health care, benefits, pay, entitlements, legal and medical and physical evaluation boards;

Collaborate with the Department of Defense, Veterans Affairs, and non-governmental organizations to provide maximum benefits for the Wounded Warrior and their families;

Liaise with the Psychological Health Team, Medical Officer, Chaplain, and Family Readiness

Coordinator to assist with the integration of NECC Recovery Care Management Program;

Collaborate with Navy Wounded Warrior RCCs to ensure NECC Recovering Service Members are receiving comprehensive recover care support;

Unite NECC and other Non-NECC Benevolent Organizations;

Provide direct warrior and family advocacy and support to ensure all needs are met through the coordination of services and resources from both governmental and non-governmental agencies.

Provide assistance and guidance on all potentially high visibility issues that may arise as it relates to

RCM;

Provide recommendations and participate in discussions/briefs that may occur that relate to RCM;

Ensure all Comprehensive Recovery Plans are developed and updated in accordance with DODI

1300.24;

Collect productivity and performance data for the RCM-D;

Provide assistance and guidance on all potentially high visibility issues that may arise as it relates to

RCM;

Provide recommendations and participate in discussions/briefs that may occur that relate to RCM;

Ensure all Comprehensive Recovery Plans are developed and updated in TWMS;

Follow RCM standard operating procedures to ensure compliance with the DODI 1300.24 Recovery Coordination Program;

2.2.1 RCC requirements:

Prior Medical Military Experience with deployment or combat experience (highly desired), expeditionary experience preferred;

Experience in care coordination/case management, or equivalent;

Working knowledge of government and non-government agencies to maximize service members/family benefits;

Excellent interpersonal skills; ability to work effectively across multiple agencies to accomplish project goals. Possess strong analytical and communication skills;

Working knowledge of DOD PCR, DOD WWRC, DOD MTF and VA Medical Care Case Managers;

Maintain a secret clearance;

Prior combat deployment highly desired;

Ability to travel frequently;

Veteran, military spouse or experience working with Expeditionary community is desired;

2 years previous experience with Wounded Warrior recovery programs desired;

MS Office Proficiency;

Bachelors' degree or higher preferred;

Ability to travel frequently;

3.0 Tasks and Deliverables

3.1 Monthly Status Report due on the second Tuesday of each month in accordance with paragraph 4.1;

3.2 Weekly telephone conference with Recovery Care Management team;

3.3 Quarterly Status Report due on the second Tuesday of January, April, July and October in accordance with paragraph 4.2;

3.4 Weekly case updates with RCM administration due no later than Thursday at 1500 EST;

3.5 RCCs need to be available to the warriors, families, and the program director at any time day or night, to include weekends and holidays if necessary;

3.6 Attend initial and periodic training courses. There may be a need for the RCCs to attend job specific courses to further train and provide the necessary skills necessary to accomplish the mission of RCM;

3.7 Ensure all Recovering Service Member (RSM) case data is uploaded and updated into the appropriate

DOD/Navy approved database directed by the Contracting Officer’s Representative. The two current approved data bases are: DoD Case Management System (CMS) and Navy Total Workforce Management Services (TWMS);

3.8 Quarterly command and client satisfaction surveys;

4.0 Progress Reports

4.1 The contractor shall provide Monthly Status reports. Report format and contents shall be determined by the Contracting Officers Representative (COR) but will include at a minimum:

Complete financial status;

Significant monthly work completed during the month;

Results of developed metrics and data collected as per the RCM-D;

Trip reports from all travel completed during the month;

Upcoming significant events.

4.2 The contractor shall provide Quarterly Status reports. Report format and contents shall be determined by the COR but will include at a minimum:

Complete financial status;

Significant monthly work completed during the quarter;

Results of developed metrics and data collected as per the RCM-D;

Trip reports from all travel completed during the quarter;

Upcoming significant events.

4.3 The contractor shall use e-mail for administrative coordination issues. No Classified information can be transmitted via NIPR e-mail.

4.4 The contractor shall send soft copy summary and detailed billing invoices to the COR.

4.5 The COR will schedule a monthly contract review with the contractor, likely to take place the second Wednesday of each month (telecommunications acceptable). This review will involve discussions on the previous month’s monthly report, any deficiencies that may have been noted and any issues relating to the current month.

The COR will provide results to all parties, including the Contracting Officer.

5.0 Government Furnished Equipment/Information

5.1 The Government will provide all contractor personnel working on-site at Government facilities with necessary network access, workspace phone, government cell phone, Navy and Marine Corps Intranet (NMCI) access and computer equipment as deemed necessary by the COR.

6.0 Travel

Travel IS AUTHORIZED to accomplish this task. Travel expenses include airfare, per diem, rental car, local travel and miscellaneous expenses as authorized by the JTR. Costs for transportation may be based upon mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge. No mileage costs will be incurred when travel is within a 50-mile radius of the primary work location. Travel will only be conducted with prior approval from the COR. The following is an estimate of those trips: The RCCs can expect to travel several times a month to meet with families, warriors, governmental and non-governmental agencies to ensure proper and timely access to care and services are being provided. Travel is expected to include both ground and air. The bulk of the travel is expected to be along East Coast and West Coast lines; however when necessary the

RCCs may be required to travel inland for certain warrior and family needs. The scope of travel for San Diego

RCCs will be anything west of the Mississippi River. The scope of travel for the Virginia Beach, VA RCCs will be anything east of the Mississippi River. Travel is not limited to CONUS and may require occasional OCONUS trips.

7.0 Contract Award Conference

Within two weeks after award, the Contractor shall attend a post-award conference. The Contractor attendees shall include all key personnel required for successful performance. The intent of this meeting is to initiate the communication process between the customer and the contractor by introducing key task participants and explaining their roles, reviewing communication ground rules, and assuring a common understanding of task requirements, objectives and deadlines. Date and time will be determined and conveyed to the Contractor following contract award by the Contracting Officer’s Representative. The conference will take place at the Navy Expeditionary

Combat Command, 1575 Gator Blvd Suite 160 Virginia Beach, VA 23459.

8.0 Quality Assurance

8.1 The government reserves the right to perform inspections and surveillance to evaluate the contractor's compliance to the contract terms and performance of the requirements in the PWS. The government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

8.1.1 Periodic Surveillance. This action occurs when the government observes a deficiency. Examples include evidence from accidents, incidents, or delays. Regardless of where in the line-of-duty the COR observes contractual procedures not being followed, he/she has an obligation to document and report the deficiency to the contracting officer.

8.1.2 Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from a stakeholder regarding contractor service. The COR will obtain the complaint in writing and then conduct an investigation to determine its validity. If the complaint is deemed valid, the COR will immediately notify the contracting Officer for action. The COR will notify both the Contract Manager and the complainant of the government’s response to their complaint.

8.2 Contract Discrepancy Report (CDR). I n the event of unsatisfactory contractor performance, the contracting officer will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

All deliverables and products shall be delivered to the following mailing addresses:

Contracting Officer Representative (COR)

Navy Expeditionary Combat Command (NECC)

ATTN: CDR Joseph Bonvie

1575 Gator BLVD

Virginia Beach, VA. 23459 joseph.bonvie@navy.mil

757-462-4316, ext: 329

ENTERPRISE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission

(D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information

Technology (IT) Systems or Protected Health Information (July 2013)

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement

Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type

Memorandum (DTM) 08-006 - "DoD Implementation of Homeland Security Presidential Directive - 12 (HSPD-12)" dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This clause applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified by

DON as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance. Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

https://doncmra.nmci.navy.mil/

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Navy Command's Security Manager upon arrival to the Navy

Command and shall out-process prior to their departure at the completion of the individual's performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI).

All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity's Command Information

Assurance Manager. Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) which is a higher level investigation than the

National Agency Check with Law and Credit (NACLC) described below. Due to the privileged system access, a

SSBI suitable for High Risk public trusts positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to

IT systems is required for performance of the contractor employee's duties, such employees shall in-process with the

Navy Command's Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual's performance under the contract.

Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-Ni therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the "supervisor".

The SAAR-N shall be forwarded to the Navy Command's Security Manager at least 30 days prior to the individual's start date. Failure to provide the required documentation at least 30 days prior to the individual's start date may result in delaying the individual's start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor's Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Navy Command’s Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or

DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR'S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor's Security Representative. Upon request, after contract award, the contractor shall provide to the requiring activity's Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor's Security Representative. The Contractor's

Security Representative shall be the primary point of contact on any security matter.

The Contractor's Security Representative shall not be replaced or removed without prior notice to the Contracting

Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE

DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Navy recognizes contractor employees under this contract as Non-

Critical Sensitive [ADP/IT-II] when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health

Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by

DON as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The NACLC consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

• SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual's start date shall result in delaying the individual's start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor's

Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Navy

Command's Security Manager upon arrival to the Navy command and shall out- process prior to their departure at the completion of the individual's performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command's Information Assurance Manager. Completion and approval of a System

Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information

Technology resources. The SAAR-N shall be forwarded to the Navy Command's Security Manager at least 30 days prior to the individual's start date. Failure to provide the required documentation at least 30 days prior to the individual's start date shall result in delaying the individual's start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual

Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Navy Command

Security Manager. The Navy Command's Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy may render the contractor employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Navy Command's Security

Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DON Central Adjudication Facility (CAF) for a determination. If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit

Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor's Security Representative. Although the contractor will take JPAS "Owning" role over the contractor employee, the Navy Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position

Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee's performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor's Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least 30 days prior to the individual's start date may result in delaying the individual's start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III

(non-sensitive) access is required for non-US citizens outside the United States.

THE FOLLOWING NAVSUP LOCAL TEXT IS HEREBY MADE PART OF THE STATEMENT OF

WORK/PERFORMANCE WORK STATEMENT.

NAVSUP may utilize contractor support through the AbilityOne Program, as needed, to perform contract closeout functions for this acquisition. Information, including business sensitive/confidential or proprietary data, that the offeror provides to the Government or information already in the possession of the Government may be viewed and utilized by the AbilityOne Program support contractor personnel during the course of its contract performance. The information that may be made available to the support contractor may include, for example, pricing and technical proposals, historical contract, pricing and performance information, Commercial Asset Visibility (CAV) reporting information and similar data/information.

By submission of a proposal in response to this solicitation, the offeror and its subcontractors consent to a release of their business sensitive/confidential or proprietary data to the Government's AbilityOne Program support contractor personnel in order to perform close out services. Prior to the release of any such information to the support contractor, the support contractor will have in place with the Government a Non-Disclosure/Non-Use Agreement in accordance with the terms of the AbilityOne Program support contract.

Offerors may execute their own Non-Disclosure Agreement with the AbilityOne Program (AbilityOne contact information available from the contracting point of contact). The support contractor must provide copies of the executed agreements to the Contracting Officer and the Contracting Officer's Representative (COR) for the support contract; and the offeror/contractor for this acquisition must provide copies of the executed Agreement to the

Contracting Officer for this acquisition. If the offeror/contractor seeks such a Non-Disclosure Agreement with the

AbilityOne Program support contractor, the Agreement must be executed no later than the date of final delivery under the resulting NAVSUP contract.

WAGE DETERMINATION

The below Wage Determinations or it’s most recent versions are incorporated into this contract.

1. Wage Determination No. 2015-4341 Revision No. 13 Dated 12/23/2019.

2. Wage Determination No. 2015-5635 Revision No. 12 Dated 12/23/2019.

3. Wage Determination No. 2015-5147 Revision No. 10 Dated 12/23/2019.

QASP & MATRIX

QUALITY ASSURANCE SURVEILLANCE PLAN AND MATRIX

1.0 PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service

Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2.0 AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.246-4, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the

Contracting Officer or their duly authorized representative.

3.0 SCOPE

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the

Contractor’s Management Plan. The Government may provide the Contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

4.0 RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

• Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United

States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

• Contracting Officer’s Representative (COR) – An individual designated in writing by the Contracting

Officer to act as his authorized representative to assist in administering a contract. The source and authority for the COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5.0 METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP. The QASP Matrix

(Attachment 1) describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the contract.

• Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the Contractor. The Contractor shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file.

• Random/Scheduled Monitoring – Random and/or scheduled monitoring will be conducted if and when deemed necessary to ensure compliance with the terms of the contract. The Contracting Officer’s

Representative will conduct the monitoring.

• Random/Scheduled Checks and/or Inspections on Completion of Workload Tasking - Inspections or checks will be conducted to ensure compliance with the Performance Work Statement (PWS). The

Contracting Officer’s Representative will conduct the inspections and checks.

6.0 IDENTIFIED QA SURVEILLANCE ITEMS

The PBSC items that have been identified for surveillance are identified in the Performance Work Statement (PWS).

7.0 DOCUMENTATION

The COR will maintain a complete Quality Assurance Surveillance file. The file shall contain such documents as copies of all receiving reports, evaluations, recommendations, and any other actions related to the Government’s performance of the quality assurance function. All such records will be retained for the life of this contract. At a minimum, the Quality Assurance Surveillance file shall contain:

• Copies of letters of appointment for the COR

• A copy of the contract and all modifications

• A copy of the QASP and all subsequent revisions

• The names and titles of individuals on the contract administration team

• A record of all accepted receiving reports, required documentation with the submission of each receiving report and reviews.

• Memoranda for the record or minutes of any pre-performance meetings or conferences.

• Memoranda for the record or minutes of any meetings or discussions with the contractor, or others, pertaining to the contract or contract performance or changes to the PWS.

8.0 ANALYSIS OF CONTRACTOR PERFORMANCE

The analysis of contractor performance shall be conducted at the end of each month and serves to provide a summary of the Contractor’s performance to the Contracting Officer and the Contractor. Overall performance is important in determining whether to increase, decrease or maintain the current level of surveillance and/or whether to initiate corrective action to bring the Contractor’s work up to the standards of the specification.

QASP MATRIX

Deliverable or

Service Requirement Performance Standard

Surveillance

Method Frequency

Acceptable

Quality

Level (AQL)

Incentives

Communication Plan

Within 30 working days after contract award date.

Contractor format is acceptable if Government format is not specified.

Inspection by the COR

100% inspection of all contract deliverables.

98% accuracy FAR Clause

52.246-4

Recovery Care

Management (RCM)

Within 30 working days after contract award date.

Inspection by the COR

100% inspection of all contract 98% accuracy

FAR Clause

52.246-4

Counseling Telephone

Protocol

Contractor format is acceptable if Government format is not specified.

deliverables.

Written Recovery Care Management (RCM)

Program Protocols and

Procedures

Within 90 working days after contract award date.

Contractor format is acceptable if Government format is not specified.

Inspection by the COR

100% inspection of all contract deliverables.

95% accuracy FAR Clause

52.246-4

Monthly Status Reports (MSRs)

Within 10 working days following the end of each month. Contractor format is acceptable if Government format is not specified.

Report and content will include summary of work performed by task area for the reporting period;

milestones and updates against tasks/activities efforts; progress toward open efforts; planned actions towards new efforts; approved travel costs in accordance with

7.0.

Inspection by the COR

100% inspection of all contract deliverables.

95% accuracy FAR Clause

52.246-4

In-progress Case

Management Statistic

Reviews

Quarterly. Contractor format is acceptable if

Government format is not specified.

Inspection by the COR

100% inspection of all contract deliverables.

95% accuracy FAR Clause

52.246-4

Close-out Report

Draft, 45 days before the end of each period of performance. Final, 20 days after for the

Government review.

Inspection by the COR

100% inspection of all contract deliverables.

98% accuracy FAR Clause

52.246-4

Invoicing

Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly 98% accuracy FAR Clause

52.246-4

Overall Contract

Performance

Overall contract performance of sufficient quality to earn a

Satisfactory (or higher) rating in the COR annual report on Contractor Performance

Assessment by the COR Annual

All performance elements rated

Satisfactory

(or higher)

FAR Clause

52.246-4

-If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

INCENTIVES/DISINCENTIVES:

The COR makes an annual report on Contractor Performance (CPARS or other annual report). The Contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR annual report, may result in termination of the contract and may also result in the loss of future Government contracts. Additionally, the

Contractor’s failure to achieve satisfactory performance under the contract may also result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the Contractor. The Contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the Contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

CONTRACT ADMINISTRATION PLAN

CONTRACT ADMINISTRATION APPOINTMENTS AND DUTIES

In order to expedite administration of this contract/order, the following delineation of duties is provided including the names, addresses and phone numbers for each individual or office as specified. The individual/position designated as having responsibility should be contacted for any questions, clarifications or information regarding the functions assigned.

1. PROCURING CONTRACTING OFFICER (PCO) is responsible for:

a. All pre-award information, questions, or data;

b. Freedom of Information inquiries;

c. Change/question/information regarding the scope, terms or conditions of the basic contract document; and/or

d. Arranging the post award conference (See FAR 42.503).

Name: Jill H. Joscelyn

Address: NAVSUP Fleet Logistics Center (FLC) Norfolk

1968 Gilbert St, Suite 600, Norfolk, VA 23511-3392

Phone: 757-443-1219 Email: jill.joscelyn@navy.mil

2. CONTRACT ADMINISTRATION OFFICE (CAO) is responsible for matters specified in FAR 42.302 and

DFARS 242.302 except in those areas otherwise designated herein.

Name: Jill H. Joscelyn

1968 Gilbert St, Suite 600, Norfolk, VA 23511-3392

Phone: 757-443-1219

Email: jill.joscelyn@navy.mil

Name: Jeannie Nienberg (Administrative Contract Specialist)

1968 Gilbert St, Suite 600, Norfolk, VA 23511-3392

Phone: 757-443-1245

Email: Jeannie.nienberg@navy.mil

3. DEFENSE CONTRACT MANAGEMENT AGENCY (DCMA) is responsible for contract administration functions delegated by the PCO.

Not Applicable

4. PAYING OFFICE is responsible for payment of proper invoices after acceptance is documented.

Name: DFAS Cleveland (N68732)

Address:

Phone:

5. CONTRACTING OFFICERS REPRESENTATIVE/TASK ORDER MANAGER (COR/TOM) is responsible for:

mailto:jill.joscelyn@navy.mil mailto:jill.joscelyn@navy.mil mailto:Jeannie.nienberg@navy.mil

a. Liaison with personnel at the Government installation and the contractor personnel on site;

b. Technical advice/recommendations/clarification on the statement of work;

c. The statement of work for delivery/task orders placed under this contract.

d. An independent government estimate of the effort described in the definitized statement of work;

e. Quality assurance of services performed and acceptance of the services or deliverables;

f. Government furnished property;

g. Security requirements on Government installation;

h. Providing the PCO or his designated Ordering Officer with appropriate funds for issuance of the Delivery/Task order; and/or

i. Certification of invoice for payment.

NOTE: When, in the opinion of the Contractor, the COR/TOM requests effort outside the existing scope of the contract (or delivery/task order), the Contractor shall promptly notify the Contracting Officer (or Ordering Officer) in writing. No action shall be taken by the contractor under such direction until the Contracting Officer has issued a modification to the contract or, in the case of a delivery/task order, until the Ordering Officer has issued a modification of the delivery/task order; or until the issue has otherwise been resolved. THE COR/TOM IS NOT

AN ADMINISTRATIVE CONTRACTING OFFICER AND DOES NOT HAVE THE AUTHORITY TO

DIRECT THE ACCOMPLISHMENT OF EFFORT WHICH IS BEYOND THE SCOPE OF THE STATEMENT

OF WORK IN THE CONTRACT OR DELIVERY/TASK ORDER.

Name: CDR Joseph Bonvie

Phone: 757-462-4316, ext: 329

Email: joseph.bonvie@navy.mil

In the event that the COR/TOM named above is absent due to leave, illness, or official business, all responsibilities and functions assigned to the COR/TOM will be the responsibility of the alternate COR/TOM listed below:

ACOR/ATOM Name: ----------N/A---------------------------------

6. TECHNICAL ASSISTANT, if assigned by the requiring activity, is responsible for providing technical assistance and support to the COR in contract administration by:

a. Identifying contractor deficiencies to the COR;

b. Reviewing contract/delivery/task order deliverables and recommending acceptance/rejection of deliverables;

c. Identifying contractor noncompliance of reporting requirements;

d. Evaluating contractor proposals for specific contracts/orders and identifying areas of concern affecting negotiations;

e. Reviewing contractor reports providing recommendations for acceptance/rejection;

f. Reviewing invoices for appropriateness of costs and providing recommendations to facilitate…