Attachment 3 QASP Matrix Multimedia Maintenance.doc
DOC document 39 KB Posted
- Attached to
- Multimedia Equipment Maintenance Federal contract opportunity
- Solicitation number
- N00183-12-T-0460
About this file
QASP Matrix - Attachment 3
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 4 CDR Form Multimedia Maintenance.DOC | DOC document | |
| Attachment 2 QASP Multimedia Maintenance.doc | DOC document | |
| Attachment 1 CAP Multimedia Maintenance.doc | DOC document | |
| RFQ N00183-12-T-0460.doc | DOC document |
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Text version
QASP MATRIX
MULTIMEDIA MAINTENANCE
| Deliverable or Service Requirement |
| Measurement/Metric |
| Performance |
Standard
| Acceptable Quality Level (AQL) |
| Method of |
Surveillance Procedures to be taken when performance standards are not met
| Performance Work Statement (PWS) |
| Services to be provided |
| Contractor must provide maintenance services on Multimedia and VTC equipment in accordance with this Contract. |
| 100% |
| Government representative to monitor |
| FAR Clause 52.212-4(a) – Inspection/Acceptance |
Failure in more than three metrics below or continued failure in any or all of the below performance work metrics may cause the contractor to be penalized.
PWS Paragraph
1.2 1.3 Services to be provided.
Timeliness & Accuracy
Response Time:
The contractor shall respond within 2 hours of notification for designated rooms specified in PWS.
| 100% |
| Government representative to monitor |
FAR Clause 52.212-4(a) Inspection/Acceptance
Positive Incentive: The Positive Incentive:
The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.
Decrements: The contractor shall receive a negative past performance review if the contractor doesn’t meet or exceed the performance standards.
PWS Paragraphs
1.2.
Services to be provided Timeliness & Accuracy
Personnel Qualifications:
Contractor personnel must be qualified and authorized by Original Equipment Manufacturer (OEM) in repair of equipment.
| 98% |
| Government representative to monitor |
FAR Clause 52.212-4(a) Inspection/Acceptance
The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.
Decrements: The contractor shall receive a negative past performance review if the contractor doesn’t meet or exceed the performance standards.
PWS Paragraphs 1.3.a Accuracy to be provided.
Timeliness & Accuracy
Preventive Maintenance:
Contractor must perform bi-annual preventive maintenance visit for all rooms listed in the PWS.
| 100% |
| Government representative to monitor |
FAR Clause 52.212-4(a) Inspection/Acceptance
The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.
Decrements: The contractor shall receive a negative past performance review if the contractor doesn’t meet or exceed the performance standards.
PWS Paragraphs
1.4 Accuracy to be provided.
Security Requirements/General Qualifications:
Contractor must submit completed Criminal History Record Request in accordance with the PWS.
| 100% |
| Government representative to monitor |
FAR Clause 52.212-4(a) Inspection/Acceptance
The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.
Decrements: The contractor shall receive a negative past performance review if the contractor doesn’t meet or exceed the performance standards.
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