12-8013 Amend 6.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1. Change the contract type from single aw ard IDIQ to multiple aw ard IDIQ.

2. Reopen the solicitation. Proposals are due on 23 July 2012 at 1400 local time, Washington, DC.

3. Amend the POC to Jessica Chu (email: jessica.chu@navy.mil, phone: 202/685-5947).

4. Amend Attachment 4: Rate Table.

Please see attached for all changes (all changes are highlighted in red). All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 33

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 16-Jul-2012

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X N00033-12-R-8013

X 9B. DATED (SEE ITEM 11)

24-Feb-2012

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

16-Jul-2012

CODE

MILITARY SEALIFT COMMAND, N1023

914 CHARLES MORRIS CT SE

WASHINGTON NAVY YARD DC 20398-5540

N00033 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N00033-12-R-8013

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

STATEMENT OF WORK

STATEMENT OF WORK

Title: Project Management, Organizational Alignment and Leadership Training

Point of Contact: Jessica Chu, jessica.chu@navy.mil, (202) 685-5947

1 Background

The Military Sealift Command, Headquarters (MSCHQ), Director of Total Force Management herein “N1”, is the champion for Project Management being institutionalized within MSC to include HQ and all area commands and field offices worldwide. The Project Management Initiative under the 2011 MSC Corporate Plan includes Project Management and Knowledge Transfer support and Project Management training for MSC staff.

MSC also requires support for Organizational Alignment, to include external environment, internal support systems and stakeholders.

N1 also seeks contractor services to develop and establish organizational leadership training programs in support of the alignment in the following areas for N1 personnel: Shoreside Supervisory Training, Customer Service Training, and Civilian Mariner (CIVMAR) Leadership Training.

Contractors shall have the capabilities and the requisite skills to perform on all task orders contemplated under this contract.

This is a performance based order in accordance with FAR 37.6. The Performance Assessment Plan (PAP) (Attachment 1) addresses the specific metrics to ensure that all deliverables for the work to be performed meet the Government’s mission.

Non-Personal Services: Non-personal services shall be provided under this contract. Personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Inherently Governmental Functions: The Contractor shall not under any circumstance perform inherently governmental functions as defined in FAR 7.5 under this Order. Examples of inherently governmental functions include making purchases on behalf of the Government (i.e., office supplies, equipment repair), approving or certifying employee travel or training, initiating security clearance requests, personnel requests, or making budget decisions.

2 Specific Tasks

The Contractor shall perform the following tasks:

2.1 Project Management and Knowledge Transfer Support. The Contractor shall provide support services in furtherance of ongoing MSC project management projects. Projects range from management of specific ship classes or unique hulls to personnel programs. The Contractor shall assist the assistant program managers within two or three project areas to demonstrate proper application of project management functions within each project and to assist in developing standardized reporting templates, timelines, executive dashboards, and other project management reporting tools within the selected program offices and ensure that such tools are compatible with a QMS ISO 9001:2008 format. The Contractor shall develop an understanding of the MSC reporting requirements to enable development of project management tools/templates (status reports, executive dashboards, briefings, etc) across all programs – ship class management, ship life cycle management and manpower management are three examples of such targeted project areas.

The Contractor will complete the tasks listed below for each MSC project to which assigned in accordance with the Delivery Schedule in Paragraph 4.

2.1.1 Project Planning & Tracking

2.1.1.1 Support development and execution of project Plan of Action and Milestones

(POA&M)

2.1.1.2 Tracking completion of milestones and deliverables

2.1.2 Project Integration Management

2.1.2.1 Support of project by identifying, defining, and combining various processes and project management activities

2.1.2.2 Executing integrative actions crucial to project completion, meeting requirements, and managing stakeholder expectations

2.1.3 Project Status Reporting

2.1.3.1 Develop customized templates and formats for project reporting

2.1.3.2 Develop executive level briefs, as required, regarding the progress and status of the project

2.1.3.3 Develop dashboard template to provide executive “snapshot” of all programs across a portfolio

2.1.4 Risk Management

2.1.4.1 Support project managers through identification of risks

2.1.4.2 Develop and implement risk mitigation plans in support of assigned project

2.1.5 Project Management Process and Templates

2.1.5.1 Support projects with custom project management processes, templates and forms

2.1.5.2 Support development and implementation of a monitoring and control system that tracks and measures project progress

2.1.6 Communications Management

2.1.6.1 Support the development and delivery of communications across multiple platforms that advance project objectives, increase project awareness and gain stakeholder buy-in

2.1.6.2 Support the development and delivery of project management initiative communication and information brief items

2.1.7 Project Management Knowledge Transfer

2.1.7.1 Support the developmental goals of MSC by transferring direct project management knowledge and capabilities to MSC staff

2.1.7.2 Provide archiving capabilities for project management information using MSC SharePoint capabilities

2.2 Project Management Training. The Contractor shall assist MSC in the development of a comprehensive plan of actions and milestones (POA&M) that deploys project management training across the MSC Command. The training shall be a three day instructor-led, on-site classroom course of instruction in Project Management. Target audience expected to receive training includes approximately 500 personnel. Maximum class size shall not exceed 25 students. All on-site training shall be conducted in Washington DC, Norfolk, VA, and San Diego, CA, dependent upon the targeted audience.

The training shall cover the fundamentals of Project Management that align with the Project Management book of Knowledge (PMBOK) and shall ensure all reporting formats taught are compatible with a QMS ISO 9001:2008 format. Topics shall include at a minimum: Introduction to Project Management, Project Initiation, Project Planning, Project Implementation, and Project Closeout tailored to the MSC environment. The Contractor shall prepare a syllabus for approval by the Contracting Officer Representative (COR). While it is not expected that all 500 personnel will complete training during the base period, the Contractor shall develop a defined training schedule demonstrating the Contractor’s ability to train and remediate as necessary all 500 by the end of the option periods and establish a robust program that allows government to provide these training programs to new personnel on an annual recurring basis.

An assessment of the student shall be conducted in the form of a test after completion of the covered topics. Minimum passing grade criteria shall be established and a method for remediation for any students not passing the test. The Contractor shall provide certificates of completion.

2.3 Organizational Alignment. The Contractor shall assist MSC in the development of a comprehensive POA&M to provide Organizational Alignment support for the N1 organization (approximately 6,000 civil service shore, civil service mariner, and military personnel) to include submission of deliverables and facilitation of an offsite meeting. The Organizational Alignment support shall cover at a minimum the link between strategy, culture, processes, people, leadership, and systems to best accomplish the needs of N1 and allow N1 to strategically support the greater MSC enterprise. The Contractor shall assist with the development of agendas and topics for discussion in support of Organizational Alignment activities.

2.3.1 Identify and document the Strategic and Cultural Elements of the N1 organization

2.3.2 Assist N1 with identifying and documenting roles and responsibilities of the N1 organization

2.3.3 Assist N1 with identifying and documenting their critical day-to-day processes

2.3.4 Assist N1 with identifying and documenting internal and external stakeholders and associated processes

2.3.5 Assist N1 with identifying and documenting interfaces and interconnectivity across stakeholders

2.3.6 Assist N1 with scheduling and facilitating an offsite meeting in fourth quarter, fiscal year 2012 (July-September 2012), to discuss the results, findings, and any recommendations from Paragraphs 2.1 through 2.5 with N1 supervisory personnel.

Offsite participants will include approximately 50 leaders and supervisors from across the N1 organization. Team building discussions and exercises shall be conducted during the offsite. Offsite venue shall be located either in the Washington DC metro area or the Hampton Roads area.

2.3.7 Assist N1 in communication of the new enterprise structure and processes.

2.4 Leadership Training Programs. Assist MSC in the development of a comprehensive plan of actions and milestones (POA&M) that deploys leadership training programs across the MSC Command. The training programs shall include: Shoreside Supervisory Training, Shoreside Customer Service Training, and CIVMAR Leadership Training.

Target groups for training as follows:

Shoreside Supervisory Training, all shoreside staff supervisors; approximately 75 personnel Shoreside Customer Service Training, at a minimum, all N1 personnel involved with supporting CIVMARs approximately 50 personnel CIVMAR Leadership Training, all CIVMAR leaders, approximately 150 licensed and senior unlicensed CIVMARs .

The training for the two shoreside training programs shall provide a half to full day curriculum of instructor-led classroom training tailored for the MSC environment. All on-site training shall be conducted in Washington DC, Norfolk, VA, and San Diego, CA, dependent upon the targeted audience.

The CIVMAR leadership training shall provide a three day session with curriculum of instructor-led, classroom training with group and/or individual tabletop exercises tailored for the MSC ship environment. This training shall be conducted in Norfolk, VA and San Diego, CA to provide east coast and west coast mariner access to training

The Contractor shall prepare a syllabus for approval by the Contracting Officer Representative (COR). All training curricula shall adhere to generally accepted business training standards for each program, with incorporation of MSC-specific tailored topics. An assessment of the student shall be conducted in the form of a test after completion of the covered topics in all programs. Minimum passing grade criteria shall be established and a method for remediation for any students not passing the test. The Contractor shall provide certificates of completion.

While it is not expected that all personnel will complete training during the base period, the Contractor shall develop a defined training schedule demonstrating the Contractor’s ability to train and remediate as necessary all targeted groups as previously identified by the end of the option periods and establish a robust program that allows government to provide these training programs to new personnel on an annual recurring basis.

3 Contract Deliverables

3.1 Kick-Off Meeting: A contract kick-off meeting will be held within two (2) business days of award.

The Contractor shall:

3.1.1 Contact the COR and arrange a mutually agreeable time and place to meet for the purpose of discussing the requirements and details of the work.

3.1.2 Create a set of meeting minutes, to be signed by both the COR and Contractor’s TPOC, reflecting all matters discussed during the kick-off meeting. The Contractor shall deliver meeting minutes to the COR within three (3) days after conclusion of kick-off meeting.

3.2 Tasking Spreadsheet: The Contractor shall provide a task tracking spreadsheet listing each TO and the associated deliverables. The spreadsheet shall be updated every two weeks and sent to the MSC Contract Officer Representative (COR) via e-mail. The task tracking spreadsheet shall also be updated upon completion of each task. The spreadsheet shall, at a minimum, list the date of each TO, the MSC N1 POC, a description of each TO, and the percentage of each requirement completed under each TO.

3.3 Monthly Status Reports: The Contract shall prepare and distribute a monthly status report regarding what has been accomplished during the previous month. The report shall document areas reviewed, include the status of all tasks and actions, a stoplight chart for all milestones and deliverables and identify significant problems, errors and corrections. At the end of the effort, a final report shall be issued summarizing the results of the work.

3.4 Training Program Deliverables: For each of the training courses outlined in Paragraph 2.0, the

Contractor shall prepare and deliver the following:

3.4.1 Comprehensive Plan of Actions and Milestones (POAM). The POA&M shall clearly identify the critical path and show interdependencies between tasks including submission of deliverables and time to complete training of all personnel.

3.4.2 Training Syllabus

3.4.3 Training Materials to include a hard copy of all course materials for participants and presentation materials

3.4.4 Testing Materials for participants

3.4.5 Certificates of Completion for all students who successfully complete each training program

4. Task Deliverables

4.1 Deliverables and delivery schedule will be defined in each individual task order Statement of Work.

5 Place of Performance

While the preponderance of the work will be performed either at the Contractor’s facility or at MSC HQ (Washington Navy Yard, DC), it is anticipated that travel to MSC field offices in Norfolk, VA and San Diego, CA may be necessary.

NOTE: Travel only to MSC field offices will be reimbursable in accordance with the Reimbursement of Travel section of the Order. The Government will not reimburse travel to MSC Headquarters.

6 Contract Type

6.1 This is a multiple award Indefinite-Delivery-Indefinite-Quantity (IDIQ) contract with firm-fixed-price tasks orders and reimbursable travel. Under this type of contract, no work shall be performed until directed by a Task Order.

6.2 Minimum and Maximum Quantities.

a) As referred to in paragraph (b) of the "Indefinite Quantity" clause of this Contract, the Contract's total minimum guaranteed quantity is $50,000.00 in orders to be placed during the Contract’s base year. The Contract's maximum quantity shall be the total estimated labor hours multiplied by the Contractor’s proposed hourly rates, plus an additional 10%.

This calculation applies to each period of performance of the Contract. This maximum amount is not to be exceeded without prior approval of the Contracting Officer.

Reimbursable amounts shall not count against the maximum order quantity.

b) If the maximum quantity is not reached in a single period of performance, the remaining quantity will be carried over to the following period of performance.

7 Period of Performance

Base Period Twelve (12) months (to commence upon acceptance of the Order)

Option Period One Six (6) months Option Period Two Six (6) months Option Period Three Six (6) months Option Period Four Six (6) months

8 Ordering Procedures

After contract award, individual task orders will be competed within the pool of established contracts on the basis of technical acceptability or best value, as applicable. The prices for services are established in each contract awarded and shall apply to all task orders issued under this contract.

Travel shall be priced separately under each task order in accordance with Paragraph 13.0 of this SOW. All task orders issued under this contract shall be fixed-priced. Contractors may offer discounts to their established rates when competing on individual task orders.

Electronic mail and facsimile are acceptable forms of transmission for all Orders, Modifications and correspondence issued under this contract. Orders may be issued orally by the Contracting Officer;

however, orally issued orders will be followed up with a written order within three business days.

9 Data Rights

9.1 All work performed by the Contractor under the Contract shall become the exclusive property of

MSC in which the Government shall have unlimited rights. The Contractor shall not deliver or otherwise provide to the Government technical data or computer software, to include the deliverables under the Contract, with restrictions, including those as to use, modification, reproduction, and transfer, or with restrictive markings.

9.2 At any and all times, the Contractor agrees to promptly provide to the Government at no additional cost such documents, codes or other materials and information that are necessary to permit the Government's full enjoyment of its rights in the deliverables as described above.

10 Security / Identification of Non-Disclosure Requirements

10.1 The Contractor will be required to work with business sensitive information in the performance of this PWS. No sensitive or proprietary information of, or in the possession of, the Military Sealift Command or any of its operating units, will be disclosed without the written consent of the Contracting Officer. A non-disclosure agreement concerning information gained or used during performing under this Order must be initiated prior to the start of the Order. The agreement must be signed by any personnel who have access to sensitive business information and their employer.

See Attachment 2.

10.2 The Contractor shall comply with all applicable public laws, government regulations, and command procedures regarding privacy.

10.3 Contractor Facility. Within seven (7) days of contract award, the Contractor must hold an Interim or Active Facility Clearance. Clearance is to be granted by the Defense Security Service.

10.4 Contractor Personnel. Those Contractor personnel, who will receive, generate and/or maintain custody of Classified documents shall possess a completed National Agency Check Investigation for the level of SECRET. The Defense Industrial Security Clearance Office must grant clearance prior to performance. U.S. citizenship is required to obtain this clearance. It is the Contractor’s responsibility to brief all personnel performing under this Order concerning the safeguarding of classified information. The Contractor must provide written certification that the training/brief occurred.

10.5 Security Directives. The following directives contain information relating to security and the handling of classified materials. Contractor personnel must adhere to the below directives at all times during the performance of this Order.

SECNAVINST 5510.30B of 06 Oct 2006 titled, “Department of the Navy Personnel Security Program Instruction”

SECNAVINST 5510.36A of 06 Oct 2006 titled, “Department of the Navy (DON) Information Security Program (ISP) Instruction”

DOD 5220.22-M of 28 Feb 2006 titled, “National Industrial Security Program Operating Manual

(NISPOM)”

10.6 Additional security requirements are identified on the DD Form 254. See Attachment 3.

11 Government Furnished Equipment (GFE) / Government Furnished Information (GFI)

11.1 Facilities, Supplies and Services. The Government will provide office space for Contractor personnel working on-site. The office space shall, as necessary, include telephones, computer hardware and software (NMCI approved), photocopy and facsimile equipment and all office supplies necessary to perform work.

11.2 Information. The Government will provide the Contractor access to following information:

access to relevant Government organizations, information and documentation, manuals, texts, briefs and associated materials, as required and available. The COR will provide coordination assistance to assist the Contractor in accessing the required information.

12 Performance Standards

This is a Performance Based Order in accordance with FAR 37.6. The PWS provides specific requirements to accomplish the work. The Contractor shall be evaluated on its ability to provide quality deliverables in an efficient manner. The Government shall monitor the Contractor's performance under this order using the Performance Assessment Plan (PAP) developed by the Government (refer to Attachment 1).

Upon completion of the requirements of this Order, the COR will complete a Contractor Performance Evaluation Survey. The results of this survey will be kept on file at MSC and will be used as a performance metric for future, related MSC requirements.

13 Reimbursement of Travel

13.1 Contractor Request and Approval of Travel. Any travel under this order must be specifically requested in writing by the Contractor and approved by the Contracting Officer’s Representative (COR), prior to incurring any travel expense. The Contractor shall submit the written request to the COR three (3) days in advance, when possible. The travel request shall include as a minimum, the following:

Contract number Date, time, and place of proposed travel Purpose of travel and how it relates to the order Contractor’s estimated cost of travel with a breakdown of the estimated costs of transportation, lodging, meals, and incidentals; and Name(s) of individual(s) traveling.

The COR shall review and approve/disapprove (as appropriate) all travel requests submitted giving written notice of such approval or disapproval to the Contractor.

13.2 Travel Reimbursement. The Contractor shall be reimbursed for the reasonable actual cost of transportation, lodging, meals and incidental expenses. However, actual costs shall be considered reasonable, allowable, and reimbursable only to the extent that they do not exceed on a daily basis the maximum per diem rate in effect at the time of travel as set forth in the DOD Joint Travel Regulations located at: https://secureapp2.hqda.pentagon.mil/perdiem/ Actual cost does not include handling charges, general and administrative cost, overhead, profit or any other indirect cost.

The Contractor shall use the allowable Government personnel rates for transportation and lodging.

Reimbursement for airfare shall not exceed the lowest customary standard, coach, or equivalent airfare quoted during normal business hours. The Contractor will not be reimbursed for travel expenses unless audited records for transportation contain evidence, such as original receipts, substantiating actual expenses incurred for travel. In no event will reimbursement exceed the published rates of common carriers. Expenses for lodging, meals and incidental expenses shall be reimbursed to the Contractor, provided that the overnight stay was documented as necessary.

The order includes a not-to-exceed funding limitation for travel costs. When the Contractor expects total funding expended for reimbursable travel to reach 85 percent of the total funds available on each travel CLIN, the Contractor shall notify the Contracting Officer and the COR and any other Government official identified by the Contracting Officer. The notice shall state the estimated amount of additional funds required to continue performance for the period specified in the task order. The Contractor shall not exceed or incur costs that exceed the amount of funding stated on the task order with a reimbursable travel CLIN.

The Government is not obligated to reimburse the Contractor for otherwise reimbursable travel in excess of the funded amount stated in the task order with the reimbursable travel CLIN.

The Contractor is not obligated to continue performance of any reimbursable work under this order or otherwise incur costs for reimbursable travel in excess of the funded amount stated in the task order with the reimbursable travel CLIN unless the Contracting Officer notifies the Contractor in writing that the funded amount stated in the task order under the applicable reimbursable travel CLIN has been increased. In the event notification is made orally, such notification shall be followed up in writing within two working days.

No notice, communication, or representation from any person other than the Contracting Officer shall affect the Government’s obligation to reimburse the Contractor.

Change orders shall not be considered an authorization to exceed the funded amount stated in the task order under the reimbursable travel CLIN unless they contain a statement expressly increasing the funded amount of that reimbursable CLIN by a sufficient amount to cover the change order.

14 Designation of Contracting Officer’s Representative (COR)

The Contracting Officer has designated the person named below as the authorized COR for this Order:

NAME: To be completed at award

CODE:

ADDRESS:

PHONE:

FAX:

The COR will be designated by the Contracting Officer upon award who will represent the Contracting Officer in the administration of technical details within the scope of this contract and who will perform inspection and acceptance of all deliverables. The COR is not otherwise authorized to make any representations or commitments of any kind on behalf of the Contracting Officer or the Government. The COR does not have the authority to alter the Contractor’s obligations or change the specifications in the order. If, as a result of technical discussions, it is desirable to alter contract obligations or statements of work, a modification must be issued in writing and signed by the Contracting Officer. The COR is responsible for reviewing the invoices submitted by the Contractor and informing the Contracting Officer of areas where exceptions are to be taken. The COR authority is non-delegable. The COR may be personally liable for unauthorized acts.

15 Authorized Changes Only by the Contracting Officer

Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor’s facilities or in any other manner communicates with Contractor personnel during the performance of this Order shall constitute a change under the Changes clause of this Order.

The Contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this Order. The Contracting Officer is the only person authorized to approve changes in any of the requirements of this Order and notwithstanding provisions contained elsewhere in this Order, said authority remains solely the Contracting Officer’s. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the Order price to cover any increase incurred as a result thereof. The address and telephone numbers of the Contracting Officer is:

NAME: Stefani Nick ADDRESS: 914 Charles Morris Court, SE Washington Navy Yard, DC 20398

TELEPHONE: (202) 685- 5965

16 Personnel Minimum Requirements

16.1 Key personnel as defined by the Contractor, shall possess sufficient experience, knowledge, skills, and abilities (as described further, below) to permit them, at a minimum, to perform the work required under the contract.

Experience in and knowledge of Project Management Principles and hold a PMP Certification

Experience in and knowledge of Organizational Alignment Principles

Knowledge of resources for training personnel in Project Management and team building

Knowledge and ability to develop and implement training

Subject Matter Expert/Executive shall posses a minimum of 10 yrs experience and a PMP

Certification, or a MA/MS degree in a related discipline

16.2 All key personnel proposed under tasks in Paragraph 2.1 and 2.3 shall have an Interim or Active

Secret Security Clearance.

16.3 General Provision. The Contractor agrees to assign to this contract the persons whose resumes are submitted with its proposal and who have been identified by the Contractor’s proposal as key personnel. No substitutions shall be made except in accordance with Paragraph 17. The following positions/individuals are considered as Key Personnel to be completed at award based on offeror’s proposal.

Position Employee

To be completed upon award

17 Substitution of Key Personnel

17.1 General Provision. The Contractor agrees to assign to this contract those persons identified as key personnel whose resumes were submitted with its quote and who are necessary to fulfill the requirements of this contract. No substitutions of key personnel shall be made except in accordance with this clause.

17.2 Guidance on Substitutions. During the first ninety (90) days of the contract performance period no personnel substitutions by the Contractor will be made unless substitutions are necessitated by an individual's sudden illness, death, or termination of employment. In any of these events, the Contractor shall promptly notify the Contracting Officer and provide the information required by paragraph 17.3 below. After the initial ninety (90) day period, all proposed substitutions must be submitted, in writing, at least 10 days in advance of the proposed substitutions to the Contracting Officer and provide information required by Paragraph 17.3 below.

17.3 Request for Substitution. All requests for substitutions must provide a detailed explanation of the circumstances necessitating the proposed substitution, a resume for the proposed substitute, and any other information-requested by the Contracting officer. All proposed substitutes must have qualifications equal to or higher than the qualifications of the individual replaced. The Contracting Officer or his/her authorized representative will evaluate such requests and promptly notify the Contractor of his/her approval or disapproval thereof.

18 List of Attachments

a. Attachment 1: Performance Assessment Plan

b. Attachment 2: Non-Disclosure Agreement

c. Attachment 3: DD254

d. Attachment 4: Rate Table

19. List of Exhibits

a. Exhibit 1: Past Performance Data Sheet and Questionnaire

b. Exhibit 2: Sample Task Order (for informational purposes only)

ATTACHMENT - PAP

MILITARY SEALIFT COMMAND

PERFORMANCE ASSESMENT PLAN (PAP)

Project Management & Organizational Alignment

1.0 INTRODUCTION

This Performance Assessment Plan (PAP) has been developed to comply with the Federal Acquisition Regulation (FAR) Subpart 37.6 – Performance Based Contracting. 37.602-2 states that agencies shall develop surveillance plans that recognize the responsibility of the Contractor to carry out its quality obligations and shall contain measurable performance standards so that the Government receives the quality of the services called for in the Contract.

This PAP is designed to define the performance management approach, define roles and responsibilities, define methodologies used to monitor and evaluate Contractor’s performance and define the performance standards from which the Contractor will be measured.

2.0 IDENTIFICATION OF WORK TO BE PERFORMED:

The Contractor shall inculcate Project Management to all offices across the Command to include MSC Headquarters and all area commands and field offices worldwide. The Contractor shall deploy project management training across the MSC Command. The Contractor will also provide Organizational Alignment support for the N1 organization. The Contractor will also develop and establish organizational leadership training programs in support of the alignment in the following areas: Shoreside Supervisory Training, Customer Service Training, and Civilian Mariner (CIVMAR) Leadership Training.

3.0 PERFORMANCE MANAGEMENT APPROACH:

The Contractor’s internal quality control system will set forth the staffing and procedures for self inspecting the quality, timeliness, customer satisfaction and other performance requirements in the PWS.

The purpose of the PAP is to provide guidelines and procedures by which the Contractor’s performance will be evaluated and assessed. The PAP is intended to be a “living” document that will be revised or modified as circumstances warrant, and is therefore provided for information only. The PAP is based on the premise that the Contractor is responsible for quality assurance in the performance of their work, but it is the Government’s responsibility to periodically ensure they are receiving the work that was contracted for.

4.0 ROLES AND RESPONSIBILITIES:

Contracting Officer: Responsible for monitoring Contract compliance, performing contract administration and resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the Contractor’s performance.

Contracting Officer’s Representative (COR): The primary technically oriented representative assigned to monitor contract performance. The COR is responsible for providing technical direction to the Contractor and will perform the final inspection and acceptance of all deliverables under the contract. The COR will also have the responsibility of performing periodic sampling and documenting customer feedback.

5.0 METHODOLOGIES TO MONITOR PERFORMANCE:

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate Contractor performance. The primary methods of surveillance are Customer Input / Feedback. Customer feedback may be obtained either from the results of the formal customer satisfaction surveys (included in this PAP) or from random customer complaints.

Customer complaints, to be considered valid, must set forth in writing the detailed nature of the complaint, and must be certified by the COR. The complaint will then be forwarded to the Contracting Officer for review. If the Contracting Officer determines that the complaint is valid, the Contractor will be formally notified in writing. The Contractor will have 5 business days to formulate a response detailing the actions taken to remedy the complaint filed.

6.0 DOCUMENTATION

The COR shall maintain copies of all reports, evaluations, recommendations and any actions related to the Government’s performance of the performance assessment function in the COR file for this contract. All records shall be maintained for the life of this contract.

7.0 ATTACHMENTS

Attachment 1 – Required Performance Metrics Attachment 2 – Performance Evaluation Survey

ATTACHMENT 1

REQUIRED PERFORMANCE METRICS:

Task or Deliverable

Metric Type

Performance Standard*

Performance Indicator

Surveillance Method

Incentive (Negative)

Timeliness of Deliverables Required by the Contract

Efficiency Deliverables shall be submitted in accordance with the delivery requirements required by the

PWS.

100% of the reports are submitted on time.

COR Tracking / Customer Complaints

$250.00 for every five (5) business day late, up to a maximum of $2,000.00.

Notwithstanding the foregoing, the Contractor may be terminated for cause if deliverables are not provided by the due date.

Accuracy of Deliverables Required by the Contract

Quality Reports and Other Deliverables are Correct when submitted.

No more than 4 Errors per Deliverable

COR Review for completion and accuracy

Deliverables received that have more than four (4) errors will result in rejection of the deliverable as incomplete and returned to the Contractor. MSC shall not inspect the entire deliverable, rather MSC shall identify, if present, the first four errors and return the deliverable to the Contractor. Each time the deliverable is returned, $200.00 for each instance in which a deliverable is determined to be incomplete, up to a maximum of $2,000.00. Notwithstanding the foregoing, the Contractor may be terminated for cause if deliverables are not provided by the due date.

*Note: Reports are not counted as late when, on a case by case basis, the COR approves later report submission

ATTACHMENT 2

CONTRACTOR PERFORMANCE EVALUATION SURVEY (TO BE COMPLETED BY COR)

SERVICE (Please include a description of the service being provided in the box below):

SURVEY PERIOD:

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings:

SATISFACTORY UNSATISFACTORY

OVERALL RATING

Please provide an overall rating of the Contractor’s performance:

a.) Quality of Product or Service:

b.) Timeliness (Deliverables were met in accordance with the contract schedule):

c.) Customer Satisfaction

ADDITIONAL COMMENTS:

Signed: __________________________________ Contracting Officer’s Representative

ATTACHMENT - PAST PERFORMANCE

Exhibit (1)

PAST PERFORMANCE DATA

1. Complete Name of Reference (Government agency, commercial firm, or other organization)

2. Complete Address of Reference

3. Contract Number or other control number

4. Date of contract

5. Date work was begun

6. Date work was completed

7. Contract type, initial contract price, estimated cost and fee, or target cost and profit or fee

8. Final amount invoiced or amount invoiced to date

9a. Reference/Technical point of contact (name, title, address, telephone

no. and email address)

9b. Reference/Contracting point of contact (name, title, address, telephone no. and email address)

10. Location of work (country, state or province, county, city)

11. Current status of contract (choose one):

[ ] Ongoing [ ] Complete [ ] Terminated for Convenience [ ] Terminated for Default [ ] Other (explain)

12. Provide a summary description of contract work. Describe the scope and complexity of work, its relevancy to the efforts to be performed under this solicitation and a description of any problems encountered and your corrective actions. Additional details, to include past performance information regarding predecessor companies, key personnel who have relevant experience and subcontractors that will perform major or critical aspects of the requirement can be attached to this form, but shall not exceed two (2) pages in length.

13a. Did this contract require a Small Business Subcontracting Plan pursuant to FAR 52.219-9? Yes __, No__.

13b. If “Yes” to 13a, have you regularly submitted your reports in the Electronic Subcontract Reporting System (ESRS) in a timely manner? Yes __, No__.

If no, why not?

14. All offerors should address historical compliance with the requirements of FAR Part 52.219-8 (Utilization of Small Business Concerns) for government contracts.

PERFORMANCE QUESTIONNAIRE

TO: FACSIMILE:

PHONE: EMAIL:

INFORMATION REQUEST

Military Sealift Command (MSC) is currently in the process of soliciting offers for a contract.

____________________ has provided your name and organization as a reference regarding their record of past performance under Contract No. ___________________. Specifically, we are looking for performance information in the following areas:

a.) Quality of Product or Service b.) Timeliness or Scheduling of Service/Deliveries c.) Business Relations/Customer Satisfaction d.) Key Personnel and Staffing (Including Subcontractors)

In order for our team to compile its evaluation, we request that you complete the attached questionnaire and email it, and any other pertinent information, by 23 July 2012 at 1400 local time, Washington, DC to Jessica Chu.

Information can also be sent via facsimile to the attention of Jessica Chu at (202) 685-5965. Any relevant information you have would be vital in our assessment of the aforementioned Contractor.

Thank you, Jessica Chu Contract Specialist

For your convenience, a cover sheet for use in mailing/faxing is provided below.

Military Sealift Command Attn: Jessica Chu 914 Charles Morris CT SE Washington Navy Yard DC 20398-5540

From: (Name and Address of Organization)

(Point of Contact Name) __________________________________________________ (Facsimile/Phone Number) __________________________________________________

(E-mail Address) __________________________________________________

To (Point of Contact Name) Jessica Chu

(Facsimile Number) (202) 685-5947 (E-mail Address) jessica.chu@navy.mil

CONTRACTOR PERFORMANCE QUESTIONNAIRE

CONTRACTOR NAME: CONTRACT NUMBER:

EVALUATION PERIOD: DELIVERY ORDER NO.:

1. Please describe the service/supply provided by the Contractor for your organiation.

2. Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings: Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. See next page for definition of ratings. For ratings of “Exceptional” or “Unsatisfactory,” please provide a brief explanation.

EXCEPTIONAL VERY GOOD SATISFACTORY MARGINAL UNSATISFACTORY

OVERALL PERFORMANCE

RATING

Please provide an overall rating of the Contractor’s performance for the referenced contract/delivery order.

a.) Quality of Product or Service:

Conformance to contract requirements, appropriateness of personnel, accuracy of reports, and technical excellence b.) Timeliness or Scheduling of Supplies/Deliveries: Timeliness of performance, met interim milestones, reliable, responsive to technical and contractual direction as to scheduling.

c.) Business Relations/Customer Satisfaction: Effective management, prompt notification of problems, reasonable/cooperative behavior, proactive, timely award and management of subcontracts, effective small business/small disadvantaged business subcontracting program and satisfaction with Contractor’s service.

d.) Key Personnel and Staffing (Including Subcontractors):

Qualified personnel, effective performance and conduct.

3. Would you hire this Contractor to provide supplies/services for your organization in the future? Yes No Please provide comments using additional pages if desired.

Signed:__________________________________

DEFINITION OF RATINGS FOR PAST PERFORMANCE

Exceptional Performance meets/met contractual requirements and exceeds/exceeded many to the customer’s benefit. The element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets/met contractual requirements and exceeds/exceeded some to the Customer’s benefit. The element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets/met contractual requirements. The element being assessed contains some minor problems for which corrective actions taken by the contractor appear to be or were satisfactory.

Marginal Performance does not/did not meet some contractual requirements. The element being assessed reflects a serious problem for which the contractor has not yet or did not identify corrective actions.

Unsatisfactory Performance does not/did not meet most contractual requirements and if currently being performed, recovery is not likely in a timely manner. The element being assessed contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

The following have been added by full text:

SAMPLE TASK ORDER

SAMPLE TASK ORDER

This is only a sample task order for informational purposes only. Offerors do not need to provide a price quote for this in their proposals.

DRAFT TASK ORDER

DRAFT TASK ORDER

Title: Total Force Management Leadership Training

Start Date: TBD

Completion Date: In Accordance with the Schedule Below

1.0 Background:

The Director, MSC Total Force Management (N1) seeks Contractor services to develop and establish a leadership training program for targeted employees across the MSC enterprise. The training should include Shoreside and Afloat Civilian Mariner (CIVMAR) Leadership Training.

2.0 Scope of Work:

2.1 The purpose of this order is to develop and facilitate two comprehensive leadership training programs, one for targeted ashore supervisory personnel and one for targeted afloat civilian mariners (CIVMARs). The Contractor shall provide those services, personnel, and materials to perform the work delineated herein.

2.2 The Contractor shall provide curriculum development that includes classroom and individual tabletop exercises tailored for the MSC environment. All on-site training shall be conducted in Washington DC, Norfolk, VA, or San Diego, CA, dependent upon the targeted audience.

2.3 Topics shall include, at a minimum, general leadership/supervisory principles, building effective communication, critical thinking and team skills, innovation and strategy and career/performance coaching. Shoreside training shall include similar topics, but will replace career/performance coaching with a module on customer service, including at a minimum, the following topics:

managing customer expectations, customer communication in all media (face-to-face, telephone, email), conflict resolution, and managing team-based customer service.

2.4 Targeted groups include 1) 75 shore staff, generally ranging in grade from GS-11 to GS-15, and

2) 150 CIVMAR staff, including mid and junior grade licensed and targeted senior unlicensed mariners.

2.5 The Contractor shall provide an estimated total of five (5) shoreside supervisory courses in Washington, DC and Norfolk, VA, and an estimated total of ten (10) CIVMAR leadership courses in Norfolk VA and San Diego CA, for an estimated total of fiftteen (15) courses.

3.0 Specific Tasks:

3.1. Kick-Off Meeting. The Contractor shall contact the TPOC to arrange a kick-off meeting in the

DC or Norfolk area within five (5) working days after issuance of the Order.

3.1.1. The Contractor shall record minutes from the kick-off meeting stating all understandings and significant points discussed during the meeting.

3.2. Plan of Action & Milestones. The Contractor shall develop a Plan of Action and Milestones

(POA&M) for the accomplishment of the two leadership training programs and the train-the-trainer program. The POA&M shall consist of a timeline which sets out start and completion dates of the training to be conducted. POA&M shall be delivered no later than seven (7) days after completion of the kick-off meeting.

3.3. Curriculum Management Plan (CMP). The Contractor shall develop a comprehensive CMP that details all aspects of training delivery, course management and improvement, student assessment, remediation and feedback and detailed course schedules. It shall also include three detailed curricula tailored for the MSC environment, one for shore staff supervisory leadership training and one for afloat CIVMAR leadership training. The curriculum management plan, with complete curricula and student handbooks (training guides) shall be delivered no later than four

(4) weeks after completion of the kick-off meeting.

3.4. Ashore Supervisory Training Course. The Contractor shall design and facilitate a two-day course for approximately 75 shoreside employees, tailored to the…