Draft_QASP_Boat_Operations_T E_Maint_Supt_-_9_Oct_2015.pdf

PWS Enclosure (1)

Quality Assurance Surveillance Plan (QASP) for

AVTB Boat Operations and Maintenance Support

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) has been developed as the principal basis for assessing overall performance of the capabilities support for the Amphibious Vehicle Test

Branch. This document will be used by the Government to evaluate the Contractor’s performance to assure they are timely, effective, and are delivering the services and products specified in the contract.

This QASP provides the methodology by which the Contractor's performance will be monitored and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed to limit surveillance to the minimum necessary to verify that the Contractor is satisfactorily performing services directly related to the performance requirements of the Performance Work Statement (PWS). The performance requirements are those designated with corresponding performance measures and performance standards.

Surveillance will be accomplished in accordance with the Performance Requirements

Summary (PRS).

2. GOVERNMENT SURVEILLANCE

The Contracting Officer’s Representative (COR) is identified in the PWS. COR authority will be limited to administering specific technical aspects of the contract. The PWS will identify specific guidelines and clearly detail the limits of the COR’s authority. The COR will:

a. Monitor Contractor performance in accordance with this QASP.

b. Coordinate priorities of support, resources, and associated schedules.

3. SURVEILLANCE METHODS

Surveillance of contractor performance is the method used by the Government to determine whether the contractor is effectively and efficiently complying with all terms and conditions of the contract. The COR may use the surveillance methods listed below in the administration of this QASP:

a. Inspection: A method carried out by visual examination of a product (e.g., monthly boat inspections, weekly status reports, or documentation) or process.

b. Analysis: A method that is carried out by detailed examination to assess the application of the techniques used in order to determine if they are appropriate and effective.

c. Demonstration: A method carried out by operation of a process from start to finish or the operation of the system, or part of the system, that relies on observable functional operation.

d. Customer Feedback: A method carried out by soliciting customer/end user satisfaction of technical services performed by the contractor.

4. PERFORMANCE REQUIREMENTS SUMMARY

The performance requirements requiring Government surveillance, the performance standards, and the surveillance methods are set forth in the PRS, Attachment (1). The performance requirements correspond to paragraph 3 of the PWS. The performance measures to be used are capability delivery, timeliness, and effectiveness. The performance standards define what is considered acceptable performance and are the benchmarks against which performance will be measured. The Acceptable Quality Level (AQL) is the maximum acceptable variation from the performance standard. The surveillance method is how performance will be checked. The COR will use the PRS to evaluate the Contractor’s performance to assure they are timely, effective, and are delivering the services and products specified in the contract.

5. PERFORMANCE REVIEWS AND EVALUATIONS

COR Responsibility: The COR will conduct per Task Order performance reviews with the

Contractor based upon the information obtained through the surveillance methods identified above pertaining to the performance outlined in the PRS. The following criteria will be used for performance evaluations:

EXCELLENT: Performance significantly exceeds contractual requirements to the

Government’s benefit; above the minimal acceptable level.

SATISFACTORY: Performance meets contractual requirements; minimal acceptable level.

UNSATISFACTORY: Performance does not meet contractual requirements; below minimal acceptable level.

Contractor Responsibility: The failure of the Contractor to meet the AQL set in the PRS may result in a reduction in contract payment. Reviews and evaluations will form the basis for determining compliance with performance requirements, measures, and standards. Performance reviews will be used to identify the degree of success or failure by the Contractor. Failure to perform due to Contractor delay or failure to comply with the mutually developed project schedule will be considered a failure in performance threatening the execution of the program and will result in a basis for Government consideration. The Government reserves the right to withhold payment of invoices until deficient action is completed and/or consideration is provided.

6. GOVERNMENT RESOURCES AND DEFINITIONS

The following definitions of Government Resources are applicable to this QASP:

Contracting Officer: A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR). The COR is an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions of a contract. The COR engages in Government surveillance of the Contractor’s performance. The COR may evaluate the Contractor’s performance and document any non-compliance, but only the Contracting Officer may take action against the Contractor for unacceptable performance. The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition of the contract.

Attachment (1) to PWS Enclosure (1)

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

Performance

Requirements

3 Capability

Delivery

Technically proficient small boat/ watercraft operators qualified to operate and maintain AVTB’s

Government owned watercraft.

Qualified operators to affectively support all test requirements

99.99% of the time.

Demonstration

Timeliness Be on time for daily morning briefs with the required number of small boat/ watercraft operators to support daily scheduled test events.

Meets schedule 95% of the time with operators to cover daily test events

(excluding

Government caused delays).

Effectiveness Small boat/ watercraft operators are able to operate AVTB’s fleet of watercraft, while conducting maritime operation and test events in a safe and incident free.

Boat operations occur without any safety issues or incidents 99.99% of the time.

and

Customer

Feedback

Boat Operations 3.1

3.1.1

Capability

Delivery

Provide personnel capable of operating and maintaining AVTB’s fleet of small boat/watercraft without accidents or incidents.

Small boat/watercraft operators operate and maintain

AVTB’s small craft without accident or incident 99.99% of

Timeliness Operators are on time every day, and meet scheduled timelines.

Qualified small boat/watercraft operators are on time 99.99%.

Effectiveness Small boat/watercraft personnel are qualified and technically proficient in small boat/watercraft operation and are present to support AVTB’s test events in all test environments.

Ability to operate AVTB watercraft in all test environments.

Performance occurs with no required rework or safety delays at least 95% of the time.

Inspection

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

Boat Operations 3.1.1

4.1

Operators

Capability

Provide small boat/watercraft operators to operate and navigate

AVTB watercraft to support maritime operations and testing.

Execute all boat movements with respect to weather, sea conditions, boat conditions, test plans and schedules, and comply with the

AVTB TE SOP V1.1.

Small boat/ water craft operators shall be able to operate in both maritime and test environments

Safely operate in all weather and sea conditions in accordance with

AVTB TE SOP

Demonstration, Inspection, and

Customer

Feedback

Timeliness Small boat/watercraft operators are available and on time to meet scheduled events.

Contractor shall be on time for scheduled events

100% of the time.

Effectiveness Small boat/watercraft operators to safely operate AVTB’s watercraft in both maritime and testing environments under adverse weather conditions.

Contractor provides capable small craft operators for maritime and testing

Inspection, and

Customer

Feedback

Boat Ancillary

Equipment

Operation

3.1.2

4.1

Operators

Capability

Provide small boat/watercraft operators that can operate boat ancillary equipment as listed in para

3.1.2.

Small boat/ watercraft operators safely and effectively operate watercraft ancillary equipment 98% of

Timeliness Small boat/watercraft operators shall be able to use all ancillary boat equipment listed in para 3.1.2 before starting any scheduled event.

Meets schedule 95% of the time

(excluding

Customer

Feedback

Effectiveness Small boat/watercraft crews conduct maritime operations and test support using the required equipment without causing delays or disruption to these events.

Ancillary equipment is operated without causing delays to mission 95% of the time.

Customer

Feedback

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

Boat Maintenance 3.2

4.1

Operators

Capability

Develops an effective maintenance plan.

Execute small boat/watercraft government approved maintenance plan at a 95% readiness level.

Inspection, Analysis, and

Demonstration

Timeliness Maintenance Plan is developed and implemented 60 days after the

Period of Performance (PoP) begins.

Maintenance Plan is

99.99% complete

60 days after the

PoP begins.

Effectiveness Maintenance Plan lays out a schedule of maintenance events that allows contract operators to maintain AVTB’s fleet of watercraft without causing AVTB schedule delays.

rework or safety delays at least 95% of the time.

Demonstration, Inspection, and

Customer

Feedback

Material

Replacement

3.2.1 Operators

Capability

Provide the Government a rough order of magnitude (ROM) for parts not supplied by the Government that are required to maintain or repair AVTB owned watercraft.

Provide price quotes

(ROM) for the lowest price obtainable (w/best value), obtain discounts and rebates with 85% accuracy.

and

Demonstration

Timeliness Replacement of parts accomplished and up to standards without causing delays in AVTB test schedules

Meets delivery schedule 95% of the time (excluding

Customer

Feedback

Effectiveness Small boat/watercraft is restored to serviceable condition.

Cleanup of all materials and scrap is coordinated with AVTB

HAZMAT personnel.

rework at least 95% of the time.

Demonstration, and

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

Preventive boat maintenance (PM)

3.2.2 Operators

Capability

Conduct PMs on small boat/watercraft on a not to interfere basis.

PMs are conducted IAW

Maintenance Plan, Commercial off the Shelf (COTS) Boat Information

Book (BIB), and boat monthly inspection.

PMs are completed at least 95% of the time.

Demonstration

Timeliness PMs accomplished and up to standards without causing delays in

AVTB test schedules

Meets schedule 95% of the time

(excluding

Customer

Feedback

Effectiveness PM identifies problems to avoid or reduce corrective maintenance.

Performance occurs with no required rework at least 95% of the time.

Customer

Feedback

Corrective Boat

Maintenance

3.2.3 Operators

Capability

Conduct corrective maintenance on non-mission capable or degraded

AVTB small water crafts and restore to serviceable condition.

Restore non-mission capable small water crafts to operating condition 90% availability.

and

Demonstration

Timeliness Perform all documented repairs per established schedules.

Notify AVTB Operations Officer within 24 hours after completion.

Meets test schedule

90% of the time

(excluding

Effectiveness Corrective maintenance repairs are done IAW best commercial practices.

Performance occurs with no required rework at least 95% of the time.

Demonstration, Inspection, and

Deliverables 4

4.1

Operators

Capability

Provide a weekly status report.

Weekly status report accurately details operational condition of each watercraft, parts status, and hours of operation during the reporting period with 95% accuracy.

Analysis

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

Timeliness Weekly reports are delivered every

Monday by close of business.

Meets schedule 95% of the time

(excluding

Effectiveness Weekly status report provides the government with a status of condition of each watercraft, number awaiting maintenance/parts and number of hours that the watercraft was operated.

Requires no rework

95% of the time.

Inspection and