Final_QASP_Tech_Writer_12_June_2014.pdf

PWS Enclosure (1)

Quality Assurance Surveillance Plan (QASP) for

Marine Corps Tactical Systems Support Activity (MCTSSA)

Professional Technical Test & Evaluation (PT E)

Documentation Support Services (DSS)

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) has been developed as the principal basis for assessing overall performance of the Documentation Support Services for MCTSSA PT E efforts. This document will be used by the Government to evaluate the Contractor’s performance to assure they are timely, effective, and are delivering the services and products specified in the contract.

This QASP provides the methodology by which the Contractor's performance will be monitored and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed to limit surveillance to the minimum necessary to verify that the Contractor is satisfactorily performing services directly related to the performance requirements of the Performance Work Statement (PWS). The performance requirements are those designated with corresponding performance measures and performance standards.

Surveillance will be accomplished in accordance with the Performance Requirements Summary

(PRS).

2. GOVERNMENT SURVEILLANCE

The Contracting Officer’s Representative (COR) is identified in the PWS. COR authority will be limited to administering specific technical aspects of the contract. The PWS will identify specific guidelines and clearly detail the limits of the COR’s authority. The COR will:

a. Monitor Contractor performance in accordance with this QASP.

b. Coordinate priorities of support, resources, and associated schedules.

3. SURVEILLANCE METHODS

Surveillance of contractor performance is the method used by the Government to determine whether the contractor is effectively and efficiently complying with all terms and conditions of the contract. The COR may use the surveillance methods listed below in the administration of this QASP:

a. Inspection: A method carried out by visual examination of a product (e.g., meeting minutes, data from testing, plans, procedures, reports, or documentation) or process.

b. Analysis: A method that is carried out by detailed examination to assess the application of the techniques used in order to determine if they are appropriate and effective.

c. Demonstration: A method carried out by operation of a process from start to finish or the operation of the system, or part of the system, that relies on observable functional operation.

d. Customer Feedback: A method carried out by soliciting customer/end user satisfaction of technical services performed by the contractor.

4. PERFORMANCE REQUIREMENTS SUMMARY

The performance requirements requiring Government surveillance, the performance standards, and the surveillance methods are set forth in the PRS, Attachment (1). The performance requirements correspond to paragraph 3 of the PWS. The performance measures to be used are technical accuracy, clarity, completeness, timeliness, and effectiveness. The performance standards define what is considered acceptable performance and are the benchmarks against which performance will be measured. The Acceptable Quality Level (AQL) is the maximum acceptable variation from the performance standard. The surveillance method is how performance will be checked. The COR will use the PRS to evaluate the Contractor’s performance to assure they are timely, effective, and are delivering the services and products specified in the contract.

5. PERFORMANCE REVIEWS AND EVALUATIONS

COR Responsibility: The COR will conduct monthly performance reviews and evaluations with the Contractor based upon the information obtained through the surveillance methods identified above pertaining to the performance outlined in the PRS. The following criteria will be used for performance evaluations:

EXCELLENT: Performance that meets or exceeds 95% of acceptable quality level will be considered excellent.

SATISFACTORY: Performance meets contractual requirements; minimal acceptable level.

UNSATISFACTORY: Performance does not meet contractual requirements; below minimal acceptable level.

Contractor Responsibility: The failure of the Contractor to meet the AQL set in the PRS may:

require the contractor to re-perform unsatisfactory services; result in a reduction in contract price;

or result in termination of the contract. Reviews and evaluations will form the basis for determining compliance with performance requirements, measures, and standards. Performance reviews will be used to identify the degree of success or failure by the Contractor. Failure to perform due to Contractor delay or failure to comply with the mutually developed project schedule will be considered a failure in performance threatening the execution of the program.

The Government reserves the right to withhold payment of invoices until deficient action is completed and/or consideration is provided.

6. GOVERNMENT RESOURCES AND DEFINITIONS

The following definitions of Government Resources are applicable to this QASP:

Contracting Officer: A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR). The COR is an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions of a contract. The COR engages in Government surveillance of the Contractor’s performance. The COR may evaluate the Contractor’s performance and document any non-compliance, but only the Contracting Officer may take action against the Contractor for unacceptable performance. The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition of the contract.

Attachment (1) to PWS Enclosure (1)

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

Monthly Status

Report

4.1 Technical

Accuracy, Clarity, and

Completeness

The report accurately reflects:

• All services provided and all deliverables completed during the reporting period.

• All planned activities/tasks for the upcoming reporting period.

• All problem areas and actions planned or recommended solutions for alleviating the problem.

• Captures number of man hours spent per event, and labor categories.

• Adheres to MCTSSA templates.

Identifies 90% of the planned activities/tasks.

Inspection

Timeliness The report is delivered no later than the 10th of the month.

Meets delivery schedule 90% of the time (excluding government caused delays).

Effectiveness Report captures the number of man hours expended throughout the month and the number of reports produced/reviewed by type.

Report requires no rework and is accurate at least

90% of the time.

Analysis, Demonstration, and

Customer

Feedback

Professional

Technical Test

& Evaluation

Documentation

Support

3.1, 4.2, 4.3, 4.4, 4.5, 4.6

Technical

Accuracy, Professional Technical Test &

Evaluation documents and reports are free of grammatical and typographical errors.

Documentation reports adhere to the MCTSSA templates and format.

Professionally developed/updated documents and templates are complete, accurate, and clearly written.

Documents adhere to established formats and templates 100% of the time.

Documents reviewed and templates are free of spelling, and grammatical errors

90% of the time.

and

Demonstration

Timeliness Performs all tasks in accordance with established schedules.

Documents or document templates are due within thirty (30) calendar days after receiving the tasking.

Final technical documents or templates due seven (7) calendar

Meets delivery schedule at least

90% of the time

(excluding government caused delays).

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method days after receipt of Government comments unless a different schedule is agreed to by the COR and the contractor due to the scope of the required modifications.

Effectiveness Technical Test & Evaluation documentation developed is free of grammatical and typographical errors and ready for staffing to higher headquarters.

Performance occurs with no required re-performance/rework at least 90% of the time.

Customer

Feedback

Documentation

Reviews

3.2, 4.2

Technical

Accuracy, Technical Test & Evaluation documentation reviewed adheres to established MCTSSA templates, and is free of errors (spelling, grammar, punctuation, style, paragraph indentation, capitalization, and acronym definition).

Documentation developed from the documents reviewed are professionally summarized in a technical report with findings and recommendations for proposed changes to the document.

Reports adhere to

MCTSSA templates or COR-approved format 90% of the time.

Inspection

Timeliness Technical Test & Evaluation documentation reviewed in accordance with established schedules.

Technical Test & Evaluation documentation developed

/reviewed are delivered to the government within 14 calendar days after document receipt.

Final Technical Test & Evaluation documentation report is reviewed and delivered to the government seven (7) calendar days after receipt of Government comments/redlines, when applicable.

Meets schedule at least 90% of the time (excluding

Government caused delays) documents reviewed provide clear

Performance occurs with no required re-

Analysis

Performance Requirement Summary

Performance

Requirement

PWS

Para

Performance

Measure

Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method recommendations and facilitate staffing decision.

performance/re-work at least 90% of the time.

Meeting Support 3.3, 4.2

Technical

Accuracy, Meeting support accurately captures the participant’s information, meeting objectives, action areas requiring further analysis, action items, and due dates in a professionally developed report.

Meeting minutes accurately capture the objectives of the meeting 100% of the time.

Inspection

Timeliness Documentation of the meeting minutes results are provide to the government or COR per the established schedules.

Meets schedule at least 90% of the time (excluding

Government caused delays) documentation developed during meeting minutes facilitate status tracking, and document rationale for decision-making.

Performance occurs with no required re-performance/re-work at least 90% of the time.

Analysis