QASP.doc

Quality Assurance Surveillance Plan

SMB Training Instructor Services

III MEF SMB

Okinawa, Japan

Reviewed:

Date

Contracting Officer's Representative Approved:

Date

Contracting Officer

Note: This Quality Assurance Surveillance Plan is NOT part of the contract. For Official Use Only

INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS)/Statement of Work (SOW). This plan sets forth the procedures and guidelines the 3d Reconnaissance Battalion Contracting Officer’s Representative will use in ensuring the required performance standards or services levels are achieved by the contractor.

Purpose:

The purpose of the QASP is to describe the systematic approach and effective surveillance methods used to monitor contractor performance for each performance objective listed on the Performance Requirements Summary (PRS). The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.

This QASP defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

Performance Management Strategy:

1) Contractor’s QC Program: The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated Government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the Government to take advantage of the contractor’s QC program.

2) Government’s Quality Assurance Surveillance: The Government representative(s) will monitor performance to determine how the contractor is performing against communicated performance objectives. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively. Any nonconformance with contract requirements is considered a “defect”. The term defective is used in reference to a service output that does not meet the standard performance specified in the contract.

Revisons to the QASP:

Revisions to the QASP are the joint responsibility of the Contracting Officer’s Representative (COR), Quality Assurance Personnel (QAP), Contracting Officer (CO), and the Quality Assurance Program Coordinator. The Government intends to adjust, as warranted throughout the life of the contract, the level of Government surveillance required commensurate with the contractor’s level of satisfactory performance.

UNACCEPTABLE PERFORMANCE

When performance is determined by the COR to be unacceptable, the COR will attempt to resolve with the site manager. The COR will notify the Contracting Officer of any issues that cannot be resolved within the terms of the contract. The COR has no authority to obligate the Government outside the terms of the contract. All issues will be documented by the COR for reporting to the Contracting Officer via Contractor Performance evaluations using the online Contracting Officer Reporting Tool (CORT).

Performance Requirements Summary