M00264-16-R-0018_DSTRESS.docx

M00264-16-R-0018

Section SF 1449 - CONTINUATION SHEET

DSTRESS Line Support (Base)

FFP

Contractor Support for the DSTRESS call line in accordance with the Performance Work Statement (PWS) provided.

FOB: Destination

MILSTRIP: M0008416SU00023

PURCHASE REQUEST NUMBER: M0008416SU00023

NET AMT

FFP

Contractor Support for the DSTRESS call line in accordance with the Performance Work Statement (PWS) provided.

FOB: Destination

PURCHASE REQUEST NUMBER: M0008416SU000230001

NET AMT

FFP

Contractor Support for the DSTRESS call line in accordance with the Performance Work Statement (PWS) provided.

FOB: Destination

NET AMT

FFP

Contractor Support for the DSTRESS call line in accordance with the Performance Work Statement (PWS) provided.

FOB: Destination

NET AMT

FFP

Contractor Support for the DSTRESS call line in accordance with the Performance Work Statement (PWS) provided.

FOB: Destination

NET AMT

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Marine & Family Programs DSTRESS Line Call Center

1. INTRODUCTION. The requirement is to provide non-medical counseling services to Marines, attached Sailors and their family members, for the Marine Corps DSTRESS Line.

1.1 Scope. The scope of this effort is to provide a 24 hour a day, seven (7) day per week, 365 days per year (24/7/365), Marine/Sailor/family member-specific call center, providing phone, chat, and video-telephone capability for anonymous, non-medical, short-term, solution-focused counseling for circumstances across the “Stress Continuum,” including but not limited to stress and anger management, grief and loss, the deployment cycle, parent-child relationships, couples communication, marital issues, relationships, relocations, and suicidal crisis.

1.2. Background. As America’s expeditionary force in readiness, the Marine Corps requires stable, healthy, and resilient Marines, Sailors, and family members who contribute to unit readiness and mission accomplishment. However, stress arising from the high operational tempo of the last decade, along with the everyday stressors that fill our lives, can weaken behavioral health, decrease resilience, and detract from unit readiness. While there are multiple resources that exist for behavioral health counseling, social stigma prevents too many of our personnel from seeking help. In 2009, the Assistant Commandant of the Marine Corps conceived of a call center that avoids stigma by providing Marines, attached Sailors, and family members with anonymous counseling sensitive to Marine culture. This concept was tested with a pilot program on 15 August, 2010, in the Western U.S. (See pilot program usage data, Appendix 1.) Upon that success, the DSTRESS Line became fully operational.

1.2.1 The “DSTRESS Line” is a 24/7/365, Marine-specific crisis call and support center, providing phone, chat, and video-telephone capability for non-medical, short-term, solution-focused counseling and briefings. Circumstances appropriate for brief interventions include but are not limited to: stress and anger management, grief and loss, issues within the deployment cycle, suicide prevention, parent-child relationships, couples communication, marital issues, relationships, and relocations based on the needs of the community being served. The counseling approach is psycho-educational, which helps participants learn to anticipate and resolve challenges associated with the military and post-active duty life. This non-medical support is aimed at increasing resilience and preventing the development or exacerbation of mental health conditions that may detract from military and family readiness.

1.2.2 The DSTRESS Line provides Marine customers with an avenue for anonymous, non-reportable discussions of personal life issues;

1.2.3 It provides customers with a ‘by Marine/for Marine’ concept, where callers will speak or text with a veteran Marine or veteran “Fleet Marine Force” Navy corpsman with several years of experience attached to the Marines, or a Marine family member with several years of experience as a Marine dependent.

1.2.4 Callers can speak or text with a licensed behavioral health counselor that may not be a Marine or Marine family member, but will be specifically trained in Marine Corps culture and will be sensitive to the nuanced differences that Marines see between themselves and other service members.

2. OBJECTIVES

2.1 Provide safety for Marine customers and stabilize those facing a period of high stress.

2.1.1 Accreditation. The DSTRESS Line will operate from a call center that is accredited at the start of contract period of performance. The actual accrediting body (e.g., American Association of Suicidology, Council on Accreditation, or equivalent) will be recommended by the contractor and approved by Marine & Family Programs MF.

2.1.2 Stress continuum. Agents will be properly resourced to handle all telephonic and online contacts from Marine customers under any level of stress found in the stress continuum.

2.2 Increase access to care for our Marines, Sailors, and families facing social stigma against seeking help for behavioral health matters. Anonymity and the ‘By Marine/for Marine’ concept provides ‘the hook’ that gets our typical caller to initiate help seeking. By building trust and confidence in our Marine customers, the DSTRESS Line helps those in need to have the courage to seek higher levels of care in a non-anonymous setting, e.g., the chain of command, Naval Medicine, the Veterans Administration (VA), or local providers.

2.3 Increase resilience among our Marines, Sailors, and families. Provide Marine customers with the skills and tools needed to cope with the challenges of combat and the rigor of life in the Marine family. Develop the Marine customers’ ability to move themselves to the left on the stress continuum.

2.4 Demonstrate the Corps’ adherence to the following tenets:

2.4.1 The Marine Corps keeps faith with our Marines, our Sailors, and our families; and

0. Marines take care of Marines.

0. The DSTRESS Line will serve as the default backup line to the 19 United States Marine Corps (USMC) installations and isolated locations Sexual Assault Prevention and Response (SAPR) 24/7 Helplines

2.5.1 The 24/7 SAPR Helplines ring to cell phones answered by Uniformed Victim Advocates/Victim Advocates (UVA/VA) and Sexual Assault Response Coordinators (SARC). The intent is that the cell phones will be programmed to forward calls that are not answered after (5) rings to DSTRESS. These calls initiated to the 24/7 SAPR Helplines and not answered within (5) rings will automatically be forwarded to the DSTRESS Line. Contractor will provide the USMC with a designated telephone line/number to receive the incoming calls. SAPR Helplines on individual bases will operate and be staffed 24/7 and only unanswered or overflow calls will be transferred to DSTRESS. DSTRESS serves as a back-up/safety net for SAPR Helplines to prevent calls being unanswered or going to voice mail.

2.6 To forecast Corps-wide DSTRESS Line contact volume, refer to Appendixes 1 and 2.

3.0 APPLICABLE DOCUMENTS. The Contractor will be familiar with and will utilize the following resources to create and operate the DSTRESS Line call center:

3.1 All appendixes to this Performance Work Statement;

3.1.1 www.dstressline.com;

3.1.2 DSTRESS Line Facebook page.

3.1.3 Vendor is responsible for familiarizing and implementation of all tasks identified in the Performance Work Statement to include Attachments and Appendices.

4. TASKS

4.1 Provide a Voice-Over-Internet-Protocol (VOIP) enabled call center for both peer-to-peer and non-medical behavioral health counseling to the following beneficiaries: Marines, attached Sailors, Marine and attached Sailor family members.

4.1.1 Provide for Marine/Sailor/family member customer contact through telephone, text, video chat (Skype), and email.

4.1.2 Provide anonymous Counseling, unless there is a ‘Duty To Warn (DTW)’ legal authorities of risk or danger to self, or others, or the Marine customer volunteers personally identifying information (PII).

4.1.3 Provide a ‘By Marine/For Marine’ nature, where Marine customers can speak with a Customer Care Representative (CCR); Peer-to-Peer counseling with a fellow Marine, Fleet Marine Force corpsman, Marine family member, or a Behavioral Health Counselor (BHC).

4.2 Case Managed

4.2.1 Anonymous contacts. Identify contacts without using personally identifiable information (PII) in order to provide for internal quality assurance. Offer pseudonyms to Marine customers as a way to enable anonymous follow up support and/or monitoring. Marine customer emails may be saved until a case file is closed, then will be deleted. The DSTRESS Line will not record phone calls, chats, or video chats. (Contacts may be monitored by DSTRESS Line employees to ensure quality control.)

4.2.2 PII contacts. During the pilot program, approximately 10% of DSTRESS Line contacts provided PII. DSTRESS Line employees are subject to Section 552 of Title 5, United States Code (U.S.C.) (commonly referred to as the “Privacy Act of 1974”) and Department of Defense Directive 5400.11, “DoD Privacy Program,” May 8, 2007.

4.2.3 Hours of Operation. Twenty-four hours a day/Seven days a week/Three Hundred Sixty Five days a year (24/7/365).

4.2.4 Global. Beneficiaries may contact the DSTRESS Line from any point on the globe.

4.3 Surveys. Provide anonymous post-contact surveys to determine multiple DSTRESS Line measures of effectiveness, via Interactive Voice Response (IVR) survey options for callers, and Automated survey forms for marine customers using Chat.

4.4 Training. Train all employees to industry standards.

4.4.1 Provide 40 hour training for the Customer Care Representative (CCR) in accordance with industry standards and be followed by a post-test with a passing rate of 80 per cent before taking calls". Satisfactory completion of the Contractor’s training program that will allow the CCR to operate as a peer-to-peer counselor under the licensure of the Contractor’s Behavioral Health Counselor BHC.

4.4.2 Training should include the following domains: Stigma, Trauma Informed Care, Cultural competency, Conflict Resolution, Self Determination, How to handle crisis calls-role plays, Reflective Listening, Helping others express feelings, How to convey/create a nonjudgmental environment-How to convey empathy, understanding over the phone, Crisis Decision Making-When do I need to provide a "warm hand off"?, Ethics, Mental Health overview-PTSD/Depression, Suicide Warning Signs/Risk Factors, Communication Skills, Developing Resiliency, Overcoming Personal Bias, and Resources.

4.4.3 Provide a clinical counseling training program for BHCs. Though not required to possess a personal and intimate level of experience with the Corps, the BHC should be familiar with Marine-specific culture and ethos. BHCs will complete a Marine acculturation program. (Instructor and course material provided by MF at the DSTRESS Line call center location.)

4.4.4 Utilize instructional materials provided by the Marine Corps for BHC acculturation.

4.4.5 Provide training for all computer/communication equipment involved with call center operations.

4.5 “Duty To Warn” (DTW) Scenarios

4.5.1 Provide immediate, actionable identifying information to appropriate local first responders when a contact indicates that he/she is a threat to self or others.

4.5.2 After first responders have been notified, notify MF. MF will notify the appropriate chain of command (Contractor shall not contact other Marine Corps commands to convey information on personnel).

4.6 Operate in partnership with MF’s DSTRESS Line marketing efforts.

4.6.1 Assimilate the marketing plan’s language, mottos, taglines, and themes

4.6.2 Support evolving tactics such as the “Care Coin”.

4.6.3 Synchronize metrics, reports, and usage data with website, Facebook and other internet data provided by MF to enable marketing analysis.

4.7 Domestic Abuse/Sexual Assault. The DSTRESS Line will not receive domestic abuse or sexual assault “restricted reports”. If the person receiving counseling requests restricted reporting pursuant to domestic abuse or sexual assault, DSTRESS Line counselors shall refer that person to his/her unit’s victim advocates.

4.8 Call Management

4.8.1 Incoming calls shall be answered immediately by a person or the Interactive Voice Response IVR. Any call that is placed in a queue should be answered within 5 minutes. Calls routed to a queue or on hold will have an announcement to notify the caller incrementally that they will be served:

EXAMPLE: Initially the caller will be notified they have been transferred to DSTRESS. In addition, if the call is not answered immediately a recording will tell the caller, “The DSTRESS staff members are currently assisting other callers. If this is an emergency please hang up and dial 911 immediately; otherwise, please continue to hold. We’re sorry for the wait.”

4.8.2 Contract DSTRESS staff will not assume the Victim Advocate role for the USMC.

However, in the event a caller wishes to report/discuss a sexual assault, DSTRESS personnel will provide support and crisis intervention, when necessary, using the following steps:

4.8.3. Define the problem to understand the issue from the caller’s point of view. This requires using core listening skills of empathy, genuineness, and acceptance.

4.8.3.1 Assess the caller for safety concerns. This means assessing the possibility of physical and psychological danger to the caller, as well as others.

4.8.3.2 Provide support by communicating concern for the caller and providing information and/or referrals.

4.8.3.3 Examine the caller’s options or alternatives for counseling to include a warm handoff back to a live person.

4.8.3.4 If applicable, inform callers that DSTRESS personnel are not able to accept a restricted or unrestricted report. Inform the caller the UVA/VA or SARC will provide information on the reporting options. Inform the person the call will be transferred through a warm handoff process back to the installation for which the call was initially intended or to a local sexual assault crisis center.

4.8.3.5 If caller identifies him/herself as being in immediate danger or a danger to him/herself or others, initiate the appropriate DSTRESS protocol for handling the situation. Maintain the same language used for the duty to warn in the current DSTRESS contract.

4.8.3.5 Callers who have been assaulted by a family member or intimate partner will be referred to USMC Family Advocacy.

4.8.3.5 Service affiliated (i.e. DoD), but Non-Marine callers needing assistance with Family Advocacy or Sexual Assault will be connected with the DoD Safe Helpline at 877-995-5247. The reporting requirement is the same as that for callers from the Marine Corps community. See “Reporting” below.

4.8.4 Warm Handoff Process – Non-Crisis Situations

4.8.4.1 Provide the caller with the contact information in the event they are disconnected or have technical difficulty.

4.8.5 Reporting

4.8.5.1 Vendor shall provide usage data in a monthly report that include: Number of forwarded calls, time/date of the call, name of the installation from which the call was initiated, whether or not the return warm handoff was successful, name of the UVA/VA or SARC that received the warm handoff, name of the civilian agency that received the warm handoff, time of the warm handoff, and any other data points regarding the warm handoff

4.8.5.2 Data will be collected using the existing templates and sent to the HQMC point of contact (POC) via email. Forms and reporting capabilities will be modified or developed, if necessary, to obtain required data.

4.8.6 Contractor Access to Resources

4.8.6.1 The USMC will provide contractor access to:

4.8.6.1.1 Up-to-date contact information for the Sexual Assault Prevention and Response (SAPR) Helplines manned by Victim Advocates at the USMC installations so as to know where to warmly transfer callers.

4.8.6.1.2 Updates of all SAPR Coordinators who supervise the Victim Advocates responding to the 24/7 Helpline as changes occur.

4.8.6.1.3 A list of civilian sexual assault service providers for contractor to refer to as needed.

4.8.6.1.4 The websites below can also be used to identify civilian sexual assault service providers by zip code, state, county, and/or installation/base name:

4.8.6.1.4.1 https://www.safehelpline.org/search.cfm

4.8.6.1.4.2 http://centers.rainn.org/

5. KEY PERSONNEL, SUBSTITUTIONS, AND TRAINING/LICENSING REQUIREMENTS. The Program Manager is key personnel and is subject to substitution requirements.

5.1 Program Manager (PM). MF will look to the PM for close coordination in identifying and resolving challenges, requirements, and solutions to call center operational goals. Through the PM, the contractor will identify emerging customer priorities and allocate/reallocate personnel and resources to best meet the needs of the DSTRESS Line.

5.1.1 Minimum Education / Experience:

5.1.1.1 Bachelor’s Degree in business, or engineering, or computer related discipline.

5.1.1.2 General Experience. Military experience desired. Instruction/Facilitation in program management, informal resolution, conflict management, organizational assessments.

5.1.1.3 Specific Experience. Three years of experience in call center operations desired; knowledge and understanding of a wide range of call center operational requirements relative to behavioral health; Coordinate team efforts in conducting comprehensive studies dealing with significant changes in workforce distribution, customer service positions, or related organizational structures. Develop detailed plans, goals, and objectives for the long/short range implementation and administration of a major agency program, or, an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above.

5.2 Customer Care Representative (CCR). Mission success for the DSTRESS Line will largely be determined by the perceived transparency and validity of the ‘By Marine/For Marine’ concept. The CCR is a peer-to-peer counselor operating under the auspices of the licensed BHC, and has the primary role in establishing the “By Marine…” perception with the Marine customer.

5.2.1 Minimum Education / Experience

5.2.1.1 Honorable discharge from the Marine Corps; or, current enlistment/warrant/commission in the Marine Corps Reserves; or, current/former service as a U. S. Navy Fleet Marine Force Corpsman; or, current or former marriage to a Marine; or, other intimate-level of experience with the Marine Corps (e.g., dependent status) that meets the essence of peer-to-peer counseling.

5.3 Behavior Health Counselor (BHC). The BHC provides the licensure and higher level care required to safely operate a behavioral health counseling service. A BHC (Supervisor) will supervise and provide oversight for the DSTRESS Line counseling program.

5.3.1 The BHC must meet the following education/experience requirements:

5.3.1.1 When the state or U.S. territory licensing or certification requirements include a written examination, candidates for privileging must have achieved a passing score on that examination.

5.3.1.2 A Masters' degree in a social science discipline; marriage and family therapy, social work, counseling, psychology or a Doctoral degree in clinical or counseling psychology from an accredited program; and,

5.3.1.3 Must have a minimum of two years full-time, post-masters, clinical supervision that includes at least 2,000 hours, and,

5.3.1.4 Current license to practice independently as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Professional Counselor, Licensed Mental Health Counselor, or Clinical Psychologist in the state where call center is located; and,

5.3.1.5 Minimum of one year post graduate experience providing qualified counseling/clinical services assisting clients in resolving related issues; and,

5.3.1.6 Must be able to work effectively with representatives of local, county, state, and federal social services agencies.

5.4 BHC (Supervisor). The BHC provides clinical supervision and shall meet the following requirements:

5.4.1 All criteria for a BHC stated above.

5.4.1.2 Independent licensure should designate individual as “Supervisor”, or

5.4.1.3 Minimum of two years of full-time experience post-licensure in providing clinical supervision to mental health professionals.

5.5 Substitution of Key Personnel The contractor hereby agrees to assign to the contract those persons whose résumés were submitted with this proposal who are necessary to fill requirements of the contract.

5.5.1 The contractor agrees that during the first one hundred and twenty (120) days of the contract performance period, no personnel substitutions shall be permitted unless such substitutions are necessitated by an individual's sudden illness, death, or termination of employment. In any of these events, the contractor shall promptly notify the Contracting Officer and MF in writing, and provide the information required as stated below. All proposed substitutions shall be submitted in writing to MF. This written notification shall be submitted at least fifteen (15) days, thirty (30) days if a security clearance is to be obtained, in advance of the proposed substitutions to MF.

5.5.2 All requests for substitutions must provide a detailed explanation of the circumstances necessitating the proposed substitutions; a complete résumé for the proposed substitute, and any other information requested by MF to approve or disapprove the proposed substitution. Without MF approval, substitutions cannot be made.

5.5.3 All proposed substitutes must have qualifications that are equal to or higher than the qualifications of the person being replaced. MF shall evaluate such requests and promptly notify the contractor of its recommendation.

5.2.4 In case of unsatisfactory contractor performance, the contractor will take appropriate corrective action within ten (10) business days of formal notification as identified by MF. In the event that the problem remains unresolved in excess of ten (10) working days, the contracting officer will be notified by MF so that appropriate action is taken.

6 DELIVERABLES. The Contractor will:

6.1.7.1. Provide notification for possible changes to contract line item numbers (CLINs) to identify all costs to the Government for expanded or contracted personnel rosters required to maintain the approved service level. As long-term trends in contact volume expands or shrinks, the Contractor is responsible for maintaining the call center’s contact-approved service level, to include providing qualified ‘peers’ to maintain the ‘by Marine/for Marine’ concept.

6.2 Ensure that all work requirements, products, reports and briefs are checked for quality or proofread before being submitted to MF as a draft or final work product. The Contractor shall ensure that work products, briefs and reports are prepared in consideration of the appropriate targeted audience as informed by MF (e.g., the Commandant of the Marine Corps, Service Secretaries, members of Congress.) The Contractor’s inspection system shall ensure that work products will require minimal edits for grammar, spelling, formatting, etc.

6.3 Participate in contract kick-off meeting within seven business days after contract award or as otherwise coordinated by the Contracting Officer. The Contractor will:

6.3.1 Discuss roles and responsibilities of the MF and Contractor’s teams. Review the contract and review (at a minimum) timelines, contract intent and deliverables.

6.3.2 Articulate their understanding of contract requirements, as submitted in their written proposal to ensure their complete understanding of contract requirements before they commence contract work. They shall articulate their strategy and review their timeline and approach to meeting the requirements outlined in the Performance Work Statement and supported by their written proposal. At this meeting, MF will further elaborate upon the applicable documents listed in paragraph 4.8.5, if necessary.

6.3.3 Provide the Quality Control Plan to ensure that contract work is performed and contract timelines are met.

6.4 Schedule and facilitate weekly conference calls or web-based meetings with MF for in-progress reports (IPR) outlining work accomplished and associated timelines. Record meeting minutes and provide to MF for concurrence and coordination.

6.5 Provide weekly, monthly, and annual reports on usage data, measures of effectiveness, post-contact surveys, abandoned calls, service levels, DSTRESS Line employee satisfaction surveys, any customer feedback, any “DTW” contacts.

6.5.1 Reports will not contain PII.

6.5.2 Reports will include volunteered or appropriate demographics and characteristics that help produce trendlines and other indicators. Refer to Appendix 1.

6.5.3 MF will have access to all primary, raw source data.

6.6 Provide copies of all DSTRESS Line key personnel résumés, highlighting any USMC relationships and experience levels for BHC, supervisors, and CCRs.

6.7 Provide current CCR staffing schedules to MF throughout the period of performance.

7.0 GOVERNMENT-FURNISHED PROPERTY

7.1 MF will furnish advertising and marketing materials to the Contractor.

7.2 MF will furnish the acculturation training program for BHCs.

7.3 MF will furnish the USMC-owned toll-free phone number.

8. SECURITY REQUIREMENT. The Contractor is responsible for:

8.1 All employee and facility security

8.2 The security of all PII received from DSTRESS Line contacts.

9. TRAVEL

9.1. Daily travel to and from work, travel required for BHC licensure and employee continuing education, and any other travel in the performance of daily duties is not reimbursable by the Government.

9.2 Contract kickoff meeting via conference call.

10. PLACE OF PERFORMANCE.

10.1 Contract work will take place at the Contractor's call center(s). The call center will be located in the continental United States, but will have a global reach to maintain world-wide contact with Marine customers 24/7/365. Meetings and other data collection may take place at MF facilities and at various Marine Corps installations as coordinated with MF.

11. PERIOD OF PERFORMANCE

11.1. Contractor shall have operating capability 30 days after contract award/modification.

12. TRANSITION

12.1 In the event that a new contractor is awarded the contract, MFP will work with the current contractor TRIWest to facilitate education of incoming vendor on appropriate handling of Personally Identifiable Information (PII).

12.2 Current Duty to Warn (DTW) protocols (Section 4.5).

12.3 Current protocols for immediate danger situations.

12.4 Current metrics and reports to ensure seamless transition and consistency of data and reports.

12.5 Current standards for managing child abuse disclosures, protocols and procedures established with Family Advocacy Program (FAP) and civilian child protection agencies.

12.6 Current standards for managing disclosures of domestic abuse and adult sexual assault calls. Contractor will share protocols and procedures established with FAP and Sexual Assault Prevention and Response (SAPR) Program and installations’ points of contact (POC).

12.7 Current use of military and civilian resources and reporting/referral protocols.

12.8 Current Measures of Effectiveness (MOE), surveys and feedback to ensure these remain consistent during the transition and beyond.

APPENDIX 1

Pilot Program Usage Data

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

DELIVERY INFORMATION

16-AUG-2017

2008 ELLIOT RD

QUANTICO VA 22134

NICOLE BARTLETT

FOB: Destination M00084

16-AUG-2018

M00084

16-AUG-2019

M00084

16-AUG-2020

M00084

16-AUG-2021

M00084

CLAUSES INCORPORATED BY REFERENCE

CLAUSES INCORPORATED BY FULL TEXT

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS--COMMERCIAL ITEMS (DEC 2015)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: (Contracting Officer check as appropriate.)

X (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

____ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509).

____ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2015) (Pub. L. 109-282) (31 U.S.C. 6101 note).

___ (5) [Reserved]

___ (6) 52.204-14, Service Contract Reporting Requirements (JAN 2014) (Pub. L. 111-117, section 743 of Div. C).

___ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (JAN 2014) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

____ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (July 2013) (41 U.S.C. 2313).

____ (10) [Reserved]

____ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (NOV 2011) (15 U.S.C. 657a).

____ (ii) Alternate I (NOV 2011) of 52.219-3.

____ (12) (i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

____ (ii) Alternate I (JAN 2011) of 52.219-4.

____ (13) [Reserved]

____ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2011) (15 U.S.C. 644).

____ (ii) Alternate I (NOV 2011).

____ (iii) Alternate II (NOV 2011).

____ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

____ (ii) Alternate I (Oct 1995) of 52.219-7.

____ (iii) Alternate II (Mar 2004) of 52.219-7.

____ (16) 52.219-8, Utilization of Small Business Concerns (OCT 2014) (15 U.S.C. 637(d)(2) and (3)).

____ (17)(i) 52.219-9, Small Business Subcontracting Plan (Oct 2015) (15 U.S.C. 637(d)(4)).

____ (ii) Alternate I (Oct 2001) of 52.219-9.

____ (iii) Alternate II (Oct 2001) of 52.219-9.

____ (iv) Alternate III (Oct 2015) of 52.219-9.

____ (18) 52.219-13, Notice of Set-Aside of Orders (NOV 2011) (15 U.S.C. 644(r)).

____ (19) 52.219-14, Limitations on Subcontracting (NOV 2011) (15 U.S.C. 637(a)(14)).

____ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

____ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (NOV 2011) (15 U.S.C. 657f).

____ (22) 52.219-28, Post Award Small Business Program Rerepresentation (July 2013) (15 U.S.C. 632(a)(2)).

____ (23) 52.219-29, Notice of Set-Aside for Economically Disadvantaged Women-Owned Small Business (EDWOSB) Concerns (July 2013) (15 U.S.C. 637(m)).

____ (24) 52.219-30, Notice of Set-Aside for Women-Owned Small Business (WOSB) Concerns Eligible Under the WOSB Program (July 2013) (15 U.S.C. 637(m)).

_X_ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_X_ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (JAN 2014) (E.O. 3126).

_X_ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

_X_ (28) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246).

_X_ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212).

_X_ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (July 2014) (29 U.S.C. 793).

_X_ (31) 52.222-37, Employment Reports on Veterans (Oct 2015) (38 U.S.C. 4212).

_X_ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

_X_ (33)(i) 52.222-50, Combating Trafficking in Persons (March 2, 2015) (22 U.S.C. chapter 78 and E.O. 13627).

_X_ (ii) Alternate I (March 2, 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

____ (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (E. O. 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

____ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

____ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

____ (36) (i) 52.223-13, Acquisition of EPEAT® Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514).

____ (ii) Alternate I (OCT 2015) of 52.223-13.

____ (37)(i) 52.223-14, Acquisition of EPEAT® Registered Televisions (Jun 2014) (E.O.s 13423 and 13514).

____ (ii) Alternate I (Jun 2014) of 52.223-14.

____ (38) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C. 8259b).

____ (39)(i) 52.223-16, Acquisition of EPEAT[supreg]-Registered Personal Computer Products (OCT 2015) (E.O.s 13423 and 13514).

____ (ii) Alternate I (Jun 2014) of 52.223-16.

_X_ (40) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) (E.O. 13513).

____ (41) 52.225-1, Buy American--Supplies (May 2014) (41 U.S.C. chapter 83).

____(42) (i) 52.225-3, Buy American--Free Trade Agreements--Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L.

103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

____ (ii) Alternate I (May 2014) of 52.225-3.

____ (iii) Alternate II (May 2014) of 52.225-3.

____ (iv) Alternate III (May 2014) of 52.225-3.

____ (43) 52.225-5, Trade Agreements (Nov 2013) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

_X_ (44) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

____ (45) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

____ (46) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150

____ (47) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

____ (48) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

____ (49) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

_X_ (50) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (July 2013) (31 U.S.C. 3332).

____ (51) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (July 2013) (31 U.S.C. 3332).

____ (52) 52.232-36, Payment by Third Party (MAY 2014) (31 U.S.C. 3332).

____ (53) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

____ (54)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

____ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: (Contracting Officer check as appropriate.)

_____(1) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495).

_____ (2) 52.222-41, Service Contract Labor Standards (MAY 2014) (41 U.S.C. chapter 67).

_____ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

_____ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards--Price Adjustment (Multiple Year and Option Contracts) (MAY 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

_____ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards--Price Adjustment (MAY 2014) (29 U.S.C 206 and 41 U.S.C. chapter 67).

_____ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment--Requirements (MAY 2014) (41 U.S.C. chapter 67).

_____ (7) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services--Requirements (MAY 2014) (41 U.S.C. chapter 67).

_____ (8) 52.222-55, Minimum Wages Under Executive Order 13658 (DEC 2015) (E.O. 13658).

_____ (9) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (MAY 2014) (42 U.S.C. 1792).

_____ (10) 52.237-11, Accepting and Dispensing of $1 Coin (Sept 2008) (31 U.S.C. 5112(p)(1)).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records--Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(e) (1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1)in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

(i) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509).

(ii) 52.219-8, Utilization of Small Business Concerns (OCT 2014) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $700,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities.

(iii) 52.222-17, Nondisplacement of Qualified Workers (MAY 2014) (E.O. 13495). Flow down required in accordance with paragraph (l) of FAR clause 52.222-17.

(iv) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

(v) 52.222-26, Equal Opportunity (APR 2015) (E.O. 11246).

(vi) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212).

(vii) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

(viii) 52.222-37, Employment Reports on Veterans (Oct 2015) (38 U.S.C. 4212).

(ix) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40.

(x) 52.222-41, Service Contract Labor Standards (May 2014), (41 U.S.C. chapter 67).

(xi) _____ (A) 52.222-50, Combating Trafficking in Persons (March 2, 2015) (22 U.S.C. chapter 78 and E.O. 13627).

_____ (B) Alternate I (March 2, 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

(xii) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment--Requirements (May 2014) (41 U.S.C. chapter 67.)

(xiii) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services--Requirements (May 2014) (41 U.S.C. chapter 67)

(xiv) 52.222-54, Employment Eligibility Verification (Oct 2015) (E. O. 12989).

(xv)52.222-55, Minimum Wages Under Executive Order 13658 (DEC 2015) (E.O. 13658).

(xvi) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

(xvii) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations. (May 2014) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6.

(xviii) 52.247-64, Preference for Privately-Owned U.S. Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx 1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64.

(2) While not required, the contractor May include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations.

(End of clause)

52.217-5 EVALUATION OF OPTIONS (JUL 1990)

Except when it is determined in accordance with FAR 17.206(b) not to be in the Government's best interests, the Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. Evaluation of options will not obligate the Government to exercise the option(s).

(End of provision)

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 66 months.

52.222-22 PREVIOUS CONTRACTS AND COMPLIANCE REPORTS (FEB 1999)

The offeror represents that --

(a) ( ) It has, ( ) has not participated in a previous contract or subcontract subject to the Equal Opportunity clause of this solicitation;

(b) ( ) It has, ( ) has not, filed all required compliance reports; and

(c) Representations indicating submission of required compliance reports, signed by proposed subcontractors, will be obtained before subcontract awards.

52.222-26 EQUAL OPPORTUNITY (APR 2015) ALTERNATE I (FEB 1999)

Notice. The following terms of this clause are waived for this contract: Contracting Officer shall list terms .

(a) Definitions. As used in this clause--

Gender identity has the meaning given by the Department of Labor's Office of Federal Contract Compliance Programs, and is found at www.dol.gov/ofccp/LGBT/LGBT_FAQs.html.

Sexual orientation has the meaning given by the Department of Labor's Office of Federal Contract Compliance Programs, and is found at www.dol.gov/ofccp/LGBT/LGBT_FAQs.html.

United States means the 50 States, the District of Columbia, Puerto Rico, the Northern Mariana Islands, American Samoa, Guam, the U.S. Virgin Islands, and Wake Island.

(b)(1) If, during any 12-month period (including the 12 months preceding the award of this contract), the Contractor has been or is awarded nonexempt Federal contracts and/or subcontracts that have an aggregate value in excess of $10,000, the Contractor shall comply with this clause, except for work performed outside the United States by employees who were not recruited within the United States. Upon request, the Contractor shall provide information necessary to determine the applicability of this clause.

(2) If the Contractor is a religious corporation, association, educational institution, or society, the requirements of this clause do not apply with respect to the employment of individuals of a particular religion to perform work connected with the carrying on of the Contractor's activities (41 CFR 60-1.5).

(c) (1) The Contractor shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for the Contractor to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5.

(2) The Contractor shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. This shall include, but not be limited to, (i) employment, (ii) upgrading, (iii) demotion, (iv) transfer, (v) recruitment or recruitment advertising, (vi) layoff or termination, (vii) rates of pay or other forms of compensation, and (viii) selection for training, including apprenticeship.

(3) The…