M00146-15-T-X036-00002_Released.pdf

N6592315SU00214

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment to the solicitation is to make changes to the Statement of Work (Section C), and extend the due date for quotations to be submitted in Section L. See Summary of Changes for Details.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 4

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 23-Apr-2015

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M00146-15-T-X036

X 9B. DATED (SEE ITEM 11)

14-Apr-2015

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Apr-2015

CODE

CHERRY POINT SATELLITE CONTRACTING OFF.

ATTN: SCOTT BELIVEAU

PSC BOX 8018

BLDG. 159, MCAS

CHERRY POINT NC 28533-0018

M00146 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

M00146-15-T-X036

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 27-Apr-2015 02:00 PM to 08-May-2015 02:00 PM.

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

STATEMENT OF WORK

PERIOD OF PERFORMANCE 15 May 2015 through 14 May 2016

1.0 Purpose. The contractor shall provide technical support to upgrade and update telecommunications system and voicemail software, hardware and firmware as required for maintaining daily operations and functionality, to include

24x7x365 TAC center and Avaya Support for AS5300 repair and troubleshooting services to ensure that the system remains fully operational.

2.0 Scope. The contractor shall provide support of the main telecommunications switch, Option 81 located in

Building 137; three ancillary switches and an Option 11 C switch located in Building 4470 (all with call pilot voicemail). The contractor shall also provide support of one secondary system and Option 61C with AS5300 voicemail located in Building 4841. The contractor shall provide technical support services required to maintain update, provide patches and safeguard an enterprise-wide communications environment. The contractor shall also provide a complete service support package to include, but is not limited to: remote diagnostics, parts and material required for repair or replacement, emergency technical assistance, and technical documentation updates and shall provide 24x7x365 TAC center support with Avaya for access to patching and Tier III support; and R&R support via our depot center. The contractor will provide 24 hour remote assistance to existing on-site technical staff and provide on-site assistance if remote assistance does not correct the issue. The contractor will provide on-site Avaya-certified technicians to resolve hardware and/or complex configuration problems.

3.0 Period and place of performance. Contractor shall provide this support for a period of one year from date of contract award.

4.0 Background. The system consists of the main Option 81 switch and Option 11 C switch (all with call pilot voicemail) and a newly installed Option 61C with an AS 5300 voicemail system. This support will allow the FRC

East to maintain performance, enhance and facilitate full functionality, and comply with legal and federal guidance

5.0 Performance Objectives. The contractor shall provide 24x7x365 technical support services/ remote diagnostics

- trouble shooting service for inquiries, outages, issue resolutions, as well as part replacement, telephone and web support to ensure that all systems are fully functional and operational.

6.0 Technical Support Services/Remote Diagnostics.

6.1 The contractor shall provide Technical Support Services and Remote diagnostics. All Technical Support shall be provided through the contactors service organization. The Technical Assistance Service (TAS) will be called for support when the resources, tools and/or knowledge are not available within Service Organization. TAS is also used for all emergency and outage conditions and when advanced support services are required.

6.2 The contractor shall provide remote diagnostics services to sites having hardware and software problems with their switch systems. The contractor shall respond to, investigate and resolve situations encountered in the operation and maintenance of the switch systems that require remote diagnostics service when so requested. Remote diagnostics is available twenty-four (24) hours a day, seven (7) days a week, (365) days a year including holidays for the switches.

7.0 Routine Technical Assistance Service - Routine Technical Assistance shall be available Monday through

Friday, during normal business hours (7:00 a.m. to 3:30 p.m. EST) for problem isolation and resolution in non-emergency situations. This service will be used primarily for analysis of routine technical problems based on the reported trouble and information generated by the system. If repairs cannot be accomplished through remote assistance, the contractor will provide an Avaya certified technician the next business day.

8.0 Emergency Technical Assistance. The contractor shall provide Emergency Technical Assistance. An emergency is defined as a failure that significantly affects operation of the switch or the site’s ability to effectively manage or support the switch. This service shall be available 24 hours a day, 7 days a week, 365 days a year to customers who require immediate assistance with operational problems, such as loss of call processing, voicemail, etc. Through verbal communication and remote diagnosis, the service manager will recommend action to restore the system to normal operation as quickly as possible. If repairs cannot be accomplished through remote assistance, the contractor will provide an Avaya certified technician within 4 hours of the emergency request.

9.0 Operating Constraints

9.1 After hours work requests must be cleared with the FRC-E Project Manager at least 24 hours before desired work schedule.

9.2 Battery Back Up and Power are not included under the Extended Service Plan.

10.0 The Customer Point of Contact for this contract shall be 6.1.3.3, Industrial/In-Service Support Contract

Acquisition/Procurement Division, Services Branch

a. Primary: Lynn Weeks, lynn.weeks@navy.mil, 252-464-5534

b. Alternative: Heather Unruh, heather.unruh@navy.mil, 252-464-5535

c. Alternative: Cynthia Willis, cynthia.l.willis@navy.mil, 252-464-8269

11.0 Labor Hour Reporting: In accordance with the Navy Marine Corps Acquisition Regulation Supplement

(NMCARS) Part 5237.102-90 relating to Enterprise-wide Contractor Manpower Reporting Application (ECMRA):

11.1 The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract the Fleet Readiness Center East, MCAS Cherry Point, NC

28533 via a secure data collection site. Contracted services excluded from reporting are based on Product Service

Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

11.2 The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mi l.

11.3 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the

FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

mailto:lynn.weeks@navy.mil mailto:heather.unruh@navy.mil mailto:cynthia.l.willis@navy.mil https://doncmra.nmci.navy.mil/ https://doncmra.nmci.navy.mil/

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

The following have been modified:

Addendum to FAR 52.212-1

1) SUBMISSION OF QUOTES.

a) The vendor is responsible for ensuring that quotes are received in the Contracting Office no later than 2:00

P.M. (EST) on 08 May 2015 as indicated on page one (1) of this solicitation. Failure of vendor’s quote to be received prior to the hour and date specified may result in rejection of the quote.

b) Quotes may be submitted electronically via email to scott.beliveau@usmc.mil .

c) RFQ Number M00146-15-T-X036 must be clearly shown in the subject line.

2) INSTRUCTIONS FOR THE PREPARATION OF QUOTES: The vendor shall submit technical, past performance, and price information in accordance with the following instructions:

a) Technical Quote Instructions: The vendor’s technical quote shall describe in detail and provide information that demonstrates how their ability to perform the services in accordance with the requirements of the Statement of

Work.

b) Price Quote Instructions: The vendor’s price quote shall include:

i) The vendor’s proposed firm-fixed price for each line item shown in Section B. Vendor must include unit price and total amount for each line item.

ii) The vendor shall quote FOB Destination pricing.

c) Representations and Certifications Instructions. Contractors interested in doing business with the government must be registered in the System for Award Management (SAM). The vendor shall confirm that they are registered in SAM and that all representations and certifications are current in the system. Contractors must also be registered in the Wide Area Workflow (WAWF) invoicing system at https://wawf.eb.mil/ .

(End of Summary of Changes) mailto:scott.beliveau@usmc.mil https://wawf.eb.mil/