LPI PWS of Solicitation to post.pdf

Performance Work Statement (PWS)

LENDER-PLACED INSURANCE SERVICES

12C0BA20R0006

1.0 Background and Purpose:

The United States Department of Agriculture (USDA) Rural Development (RD) provides loans to low- and moderate-income applicants located in rural geographic areas to assist them in obtaining single/guaranteed/multi-family housing through various programs. As of February 01, 2020, the Government had approximately 200,000 Direct Single-Family Housing Loans. Section 502 Direct Single-Family Housing loans; Direct Program is approximately 99% escrow and are generally secured by first mortgages on modest dwellings located on non-farm tracts of one acre or less. The Single-Family Housing Direct loans are in each of the 50 states and U.S. territories that include Puerto Rico, and the US Virgin Islands.

Since multiple loans may exist on a single property, an escrow account must only be established on the primary loan. Approximately 8,000 new single-family loans are originated per year. USDA RD currently processes all loan originations through state offices and approximately 700 field offices. USDA RD offices located in St. Louis, Missouri provides support to the field offices for loan originations and is responsible for most servicing functions. Currently the Single-Family Direct loan program is approximately 99% escrow and the Hazard and Flood Compliance Section tracks 100% of the customers that are required to maintain a hazard, windstorm or flood insurance policy. As of February 01, 2020, USDA RD had 14,771 Multi-Family Housing projects with total units encompassing approximately 434,000 and total loans of 24,292. Currently Multi-Family Housing loans are not escrowed.

USDA RD Multi-Family Housing programs provide several finance options to developers of low-income community housing. The purpose of this requirement and resulting contract is to provide Lender Placed Insurance on properties financed thru the Rural Development housing programs to mitigate risk to the Rural Developments portfolio of properties when the borrowers fail to provide adequate insurance themselves.

1.1 Period of Performance (PoP):

The performance period will be one (1) base year plus four (4) option years for a potential overall contract performance of five (5) years. Total performance period is as follows:

Base Year - 30 December 2020 through 29 December 2021.

Option Year 1 - 30 December 2021 through 29 December 2022.

Option Year 2 - 30 December 2022 through 29 December 2023.

Option Year 3 - 30 December 2023 through 29 December 2024.

Option Year 4 - 30 December 2024 through 29 December 2025.

1.2. General Information

1.2.1 Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government.

1.2.1.1. Quality Control Program (QCP): The Government is committed to an interactive relationship between contractor quality control and Government quality assurance. This relationship must be achieved through an effective prevention-based Quality Control Program dedicated to ensuring the best possible products and services to USDA RD. The Contractor must provide their final written QCP no later than (NLT) 10 days after contract award and within five (5) days of any proposed changed to the COR and CO.

1.2.1.2 The Contractor’s quality program must demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP must be developed to specify the contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum must address continuous process improvement;

procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non- conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.2.1.3 Within 24 hours of completion, upon request from the COR, the contractor must provide, all reports generated as a result of the contractor’s quality control efforts. This must include any summary information used to track quality control, including any charts/graphs.

1.2.1.4 The Contractor’s QCP must be incorporated into and become part of this contract after the plan has been accepted by the CO. Proposed changes made after CO acceptance must be submitted in writing through the COR to the CO for review and acceptance prior to implementing any revision.

The contractor’s QCP must be maintained throughout the life of the contract and must include the contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the contractor is meeting the performance standards and requirements of the contract.

1.2.2 Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor must reply in writing within five (5) business days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to mitigate recurrence.

1.2.3 Quality Assurance (QA): The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the PWS. When an observation indicates defective performance, the COR will require the contractor acknowledgement of the observed defective performance. The acknowledgement of the observation does not constitute contractor concurrence with the observation, only that the contractor has been made aware of the defective performance

1.2.4 Continuity of Services/Transition Plan

The Contractor must be responsible for providing a transition plan which incorporates task, duties and responsibilities for both the phase-in and phase-out periods. The contractor will provide - Phase in and Phase out transition plans to the CO NLT 30 days after contract award.

1.2.4.1 Phase-in Plan:

The plan must clearly demonstrate a reasonable, realistic approach for assuming full contractual responsibility without disruption or degradation of performance during the transition period. The plan must identify risk and proposes appropriate mitigation strategies. The contractor’s plan must propose a realistic, achievable and affordable transition schedule and staffing plan detailing an approach to ensure the availability of trained and qualified personnel experienced in the MortgageServ/LoanServ/FiServ systems.

1.2.4.2 Phase-Out Plan:

The plan enables a smooth transition to replacement services and ensures no disruption in services when the existing contract performance period ends. The contractor must provide for phase-in support for up to 90 days to the selected contractor if the incumbent contractor is not selected herein. The incumbent contractor will allow for the transfer of knowledge, experience and lessons learned to the new contractor. Including, but not limited to, appropriately transfer all property, documentation, digital and hard copies of all in-progress working files, historical files, briefings for incoming personnel, timelines and standards for completion.

1.2.4.3 Disaster Recovery Planning: The Contractor may be required to work in the arena of disaster recovery and continuity of operation. These duties include complying with NIST 800-34 Contingency Planning Guide for Information Technology Systems, USDA Departmental Manual (DM 3570-001 Disaster Recovery and Business Resumption Plans) and RD or other USDA RD recovery plans for application/system recovery. These documents will be provided on request.

This includes, but is not limited to, the development of application recovery steps; testing, validating, reviewing recovered applications; and maintaining RD or other USDA RD applications in the event of a disaster. Disaster and recovery of applications processes should be implemented in the event of actual emergencies, i.e. pandemics, tornados, terrorist attacks, etc. or in simulations; i.e. exercises (tabletops or functional). Personnel assigned these duties should be listed on a call tree with the potential to be called 24/7. If personnel report to a physical office location, the personnel should have a telework agreement in place for disaster recovery.”

2.0 Definitions:

AGAR - Agriculture’s Acquisition Regulation APM - Alternate Program Manager CFR - Code of Federal Regulations CO - Contracting Officer COR - Contracting Officer’s Representative FAR - Federal Acquisition Regulations FEMA - Federal Emergency Management Agency PoP - Period of Performance PM - Program Manager QA - Quality Assurance QASP - Quality Assurance Surveillance Plan QCP - Quality Control Plan RD - Rural Development USDA - United States Department of Agriculture UPB - Unpaid Principal Balance

3.0 Performance Objectives Technical Requirements/Tasks:

3.1 Resources - The contractor must provide all resources necessary to accomplish the requirements described in this PWS. The Contractor must provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items to manage Lender-Placed Insurance services for USDA RD. The services must include lender-placed insurance, inspections of property damages, check printing, mail service of lender-placed insurance correspondence, loss processing, flood determination, and information management services for analysis reporting. The Contractor must continuously update and enhance information made available to USDA RD, technology and the performance of their overall service delivery, in a manner consistent with industry standards.

3.1 Lender-Placed Insurance

If USDA RD holds a mortgage on a Single-Family Housing or Multi-Family Housing loan, the contractor must provide a lender-placed policy until the Government’s interest in the property is satisfied or the customer provides proof of satisfactory insurance coverage.

Lender Placed Coverage must insure the building structures from damage caused by applicable hazard.

Coverage must include all structures on the property. The lender placed coverage must not cover personal liability or personal contents maintained either in or around the structure. The coverage must include a Replacement Cost Guarantee clause, ensuring all claims are paid based on replacement cost value. Mobile homes will be replacement cost only.

3.1.1. The contractor must provide a justification and approved by the Government for deductibles greater than $750.00 for Single Family Housing and $1,500 Multi-Family Housing for this coverage must be accompanied by a justification and approved by the Government.

If the forthcoming contract is not renewed or terminated, all policies must remain in force until renewal and all claims must be honored, unless policy cancellation is justified by underwriting regulations and sufficient notice has been communicated.

3.1.2 Provide Hazard coverage

The contractor must provide a lender placed policy if the 502 loan has a current principal balance that exceeds $7,500, or a Section 504-Loan Grant Program for repairs with an original principal balance greater than $15,000 but with a current principal balance greater than $7,500. The fire policy must insure the structures from damage caused by reported hazards. The fire policy must be issued for the last know hazard coverage or unpaid principal balance if last know coverage is unknown

3.1.3 Provide Flood coverage.

The contractor must provide a lender placed policy if the 502 loan has a current principal balance that exceeds $5,000, or a 504 loan with an original principal balance or current principal balance greater than $5,000. The flood policy must be issued for the last know hazard coverage or unpaid principal balance if last know coverage is unknown, not to exceed the maximum allowed under FEMA regulations.

3.1.4 Provide mobile home coverage.

The contractor must provide a lender placed policy if the 502 loan has a current principal balance that exceeds $7,500, or a Section 504-Loan Grant Program for repairs with an original principal balance greater than $15,000 but with a current principal balance greater than $7,500. The mobile home fire policy must insure the structures from damage caused by reported hazards. The mobile home fire policy must be issued for the last know mobile home coverage or unpaid principal balance if last know coverage is unknown

3.1.5 Provide windstorm coverage

The contractor must provide a lender placed policy if the 502 loan has a current principal balance that exceeds $7,500, or a Section 504-Loan Grant Program for repairs with an original principal balance greater than $15,000 but with a current principal balance greater than $7,500. The windstorm policy must insure the structures from damage caused by reported hazards. The windstorm policy must be issued for the last know wind coverage or unpaid principal balance if last know coverage is unknown.

3.1.6 Coverage

must provide a daily transmission report identifying Government loans with a lapse in coverage. The contractor must immediately obtain coverage for all properties included in these transmissions.

3.1.6.1 Loans must be fully covered through the contractor and placed on an automatic binder for a minimum of 70 calendar days for fire (single family, multi-family, mobile home), or windstorm policies or flood policies.

3.1.6.2 During the binder period, the account must not be charged with a premium and a separate binder fee must not be assessed.

3.1.6.3 If a borrower provides a policy within the binder period, they must not be charged for lapse in coverage unless the policy does not go back to the original effective date of the binder.

3.1.6.4 Upon expiration of the binder period the contractor must ensure a policy is issued.

3.1.6.5 Lapses in coverage must be paid only when a full premium has been disbursed by USDA RD and the borrower provides a policy that does not date back to the effective date of the lender placed policy (this policy must be effective the date of the lapse of coverage date).

3.1.6.6 The premium must be calculated from the effective date of the policy and the policy must remain in effect for a 12-month period.

3.1.6.7 Ability to back date a lender placed coverage up to 2 years thru the Automatic Coverage

Endorsement procedures.

3.1.6.8 Automatic Coverage Endorsement providing immediate full policy coverage for all loans when prior coverage has expired or been canceled along with an uninsured or underinsured loss. The coverage is effective on the first day of lapse of prior coverage regardless of when the lapse of prior coverage is known and notified.

3.1.7 Coverage Notification

During the binder period, the contractor must notify the borrower of the lapse in coverage and USDA RD’s intent to levy lender-placed insurance coverage. Notifications must be in the form of letters.

3.1.7.1 The Government requires issuance of notifications in compliance with 12 CFR 1024.37 sections

(a) through (h) identifying three (3) notification letters for all coverage policies except flood coverage which requires two (2) notification letters.

3.1.7.2 Notification template will be on USDA RD letter head with the USDA Customer Service phone number / fax number, and mortgagee clause. USDA RD must approve notification letter template prior to distribution.

3.1.7.3 Borrower information utilized for notification purposes must not be used for any purpose outside the notification objective. Sale of the data is prohibited.

3.1.8 Premiums

3.1.8.1 Contractor must submit a premium rate formula with their proposal. The premiums for the lender-placed coverage must follow a recognized regional rate or established state rates.

3.1.8.2 The Government shall not require receipt of commission nor shall it seek reimbursement for any effort put forth in securing coverage for the property. Refunds shall be payable to the Government within three (3) business days of policy termination

3.1.8.3 The contractor must return any unused/ pro-rated portion of the premium to the Government.if received. If a premium has been paid to the contractor and the borrower tenders a policy after the effective date of the lender placed policy, the contractor must return the unused/ pro-rated portion of the premium to the Government.

3.1.8.4 Premiums shall be pro-rated utilizing a straight-line method and a 365-day measure.

3.1.8.5 The contractor must provide a monthly loan level detail report of premium refunds. Report must include the Government account number, policy number, borrower name, refund amount and the number of earned premium days.

3.1.9 Termination and Renewals

3.1.9.1 The Government has the right to terminate any policy placed on a given property without prior notice to the contractor. Terminations must occur when the Government has received appropriate proof of insurance or the debt has been satisfied. Terminations must be effective immediately upon notification, or an earlier effective date can be utilized if authorized by USDA RD.

3.1.9.2 The contractor must ensure that all premiums are issued for a period of one year (twelve months) from the effective date of coverage.

3.1.9.3 The contractor is required to issue notifications to the borrowers in compliance with 12 CFR

1024.37 sections (e) through (h).

3.1.10 Compliance

The contractor is responsible for interpreting, understanding and communicating legal and regulatory requirements that impact lender placed hazard and flood insurance. Actively monitors and tracks state and federal legislation and any litigation involving lender placed insurance to ensure compliance with laws and regulations impacting the insurance and mortgage servicing industry.

3.2 Inspections

3.2.1 The contractor must conduct property inspections to determine the progress/status of repairs required from damages to the property for all claims made on the lender placed policy as well as claims made on the borrowers preferred policy as directed by the USDA RD.

3.2.2 The contractor will provide photographic evidence in digital format as documentation of repairs made or needed.

3.2.3 The contractor will provide a written report explaining discrepancies in completed work and the adjuster’s worksheet with a percentage of work completed.

3.3 Check Processing

3.3.1 USDA RD shall supply daily check disbursement data files with payee, dollar amount of check, and check number.

3.3.2 The contractor must disburse payment to insurance vendors for non-EDI automated insurance payees in accordance with government procedures.

3.3.3 The contractor requires authorization approval for each batch of check stock prior to use.

3.3.4 The contractor must provide a report of check usage in sequential order and identification of voided and destroyed checks with detailed explanation daily.

3.3.5 The contractor will provide digital images of any checks that were returned by the postal service or rejected by the insurance company/agent at a minimum of twice weekly.

3.4 Mail Service

3.4.1 The contractor will mail all notifications of lender placement of insurance for all perils in the event there is no coverage on a property.

3.4.2 The contractor will mail all renewal notifications of lender placed insurance for all perils.

3.4.3 The contractor will monitor the content of the letters to ensure compliance with all current regulations review content when there are new or modified regulations.

3.4.4 The contractor will mail all letters regarding revised flood zone determinations.

3.4.5 The contractor will mail loss claim packages on all lender placed losses to include all required forms necessary for completion of a claim and a copy of the full adjustor’s report.

3.4.6 The contractor will provide digital copies of all letters sent.

3.5 Loss Processing

If a loss occurs on a property insured under the lender placed policy, the claim draft and attached adjuster's worksheet must be electronically transferred to USDA RD. Contractor must store borrower correspondence in an electronic format with retrieval at the account level, accessible to the Government.

3.5.1 The contractor must complete property inspection, Adjusters Work Sheet, and issue loss draft payable to the Government within 30 calendar days except claims in Federal declared disaster areas which must be handled on a case by case basis. Contractor must provide a monthly report for all claims in process more than 30 days indicating reason for delay.

3.5.2 Claim negotiations must be between the borrower and contractor. The Government must only become involved when requested by the borrower, contractor or in special cases.

3.5.3 The Government must file claims directly with the contractor in instances of customer neglect, bankruptcy or foreclosure proceedings.

3.5.4 The Government must have the right to submit supplemental property loss claims when access to the property prevented a full assessment of the damage.

3.5.6 The contractor must not impose a time limit for filing a loss claim that is less than 365 days from the

Government's receipt of notification of potential loss.

3.5.7 Lender Placed Loss Claims Tracking report

3.5.7.1 Contractor must provide a monthly report detailing claims in process more than 30 days, indicating reason for delay.

3.5.7.2 Contractor must provide a quarterly report for claims paid.

3.5.7.3 Contractor must provide a semi-annual report detailing borrowers who have filed more than one claim.

3.5.7.4 The Government must have on-line access to the contractor's Loss Claim Tracking System.

Information must include claims in progress, status of the loss check, amount and check number, and case history.

3.6 Flood Determination

3.6.1 The contractor must provide security access and maintain a user ID data base of all USDA approved users to request flood zone determinations on new and existing loans.

3.6.2 The contractor will provide life-of-loan monitoring of FEMA’s Special Flood Hazard Area designations on all new loans when USDA is charged a fee for a flood zone determination certificate.

3.6.3 The contractor will monitor existing loans for changes to flood zones and will provide updated flood zone information on a monthly basis.

3.6.4 The contractor must provide a monthly report detailing determinations in process more than 30 days, indicating reason for delay.

3.7 Information Management System (IMS)

The contractor provided lender-placed insurance IMS should improve the efficiency and timeliness of coordination between offices, improve efficiency and quality of mandated reporting to USDA. Using current process of separate, non-integrated systems offers limited collaboration, complicated information management control between USDA RD offices and the borrower. No workflows exist, and separate documents are not linked automatically, the processes for updating are manually intensive and prone to control discrepancies. An integrated IMS with LoanServ/FiServ specifications is required to capture the necessary reporting and auditing inherent in the task requirements of this PWS.

3.7.1 Provide role-based security access for all applicable users of the IMS. Customizable user access, including workflow responsibilities/restrictions, file sharing, report generation, tracking, reporting/publishing features suitable for USDA RD accounting processes and internet-bases loss draft services. Transform data into formats required for financial reporting and audit management, including tables, charts, graphics, and text. Tool loads data and formats into report layouts.

3.7.2 Documents within the IMS should be fully integrated with LoanServ specifications to avoid data integrity issues.

3.7.4 The IMS must provide for integrated report writing, provide standard reports or templates and permit input of USDA RD specific reporting templates. Scheduled report generation is required and requested on a quarterly, bi-annual and annual basis. Information for reporting will require access to existing USDA RD data and reporting fields as determined by USDA RD

3.7.3 Provides access dashboards that are user-friendly, intuitive, and accessible.

3.7.4 The IMS must have the capability to link data automatically from source input to online dashboards.

Reports and dashboards must have the ability to automatically update based on source data by the borrower, contractor, or USDA RD.

3.7.5 User ability to file claims, loss draft tracking.

3.7.5 The IMS must manage the workflow tracking of audits, preliminary reports, draft reports, final reports, findings, recommendations, and responses, action plans, and follow-up documents.

3.7.6 Ability to generate and export data, reports, and documents to a corresponding Microsoft-type format

(Excel, PowerPoint or Word), and to PDF format.

3.7.7 Capability to designate information as active, complete, or historic information.

3.7.8 Contractor must provide onsite training services to assist with the integration of the IMS process to USDA

RD personnel. USDA RD requires an initial training session and one training session per calendar quarter from contract award. Length of training is commensurate to the scope of tasks identified in the Section 3.7 of this PWS and the contractor’s proposal.

3.8 Training

The Contractor must provide comprehensive training for USDA Rural Development Insurance Staff at minimum 2 sessions per year and maximum of 4 sessions per year. The location for training will be in St Louis Missouri at the Servicing Center or offered virtually or a combination of both. Training to include insurance industry claim processing, laws and regulations surrounding lender placed insurance and any pertinent information regarding mortgage loan servicing as it relates to the insurance industry.

4.0 Deliverable / Schedule:

Key Deliverables Item No.

Deliverable/ Item Title Description Frequency Reference Delivery

Format Due By

1 Coverage Transmission

Report identifying loans with lapse in coverage

Daily PWS Sec.3.1.6 Secure FTP connection

9:00am of each business day

2 Inspections Property Inspections Upon receipt of order PWS Sec.3.2 Secure FTP connection;

client portal

Within 5 business days of order

3 Loss processing

Claim draft and adjuster’s worksheet transferred to

USDA RD.

Notification of loss

PWS Sec. 3.5 Secure FTP connection;

client portal

Upon notification

4 Flood determination

Flood determination Monthly PWS Sec. 3.6 Secure FTP connection;

client portal

1st Monday of each month

5.0 Government Furnished:

5.1 The Government will provide designated employees to manually update the USDA’s mortgage servicing system. These employees also pay the monthly bill for the homeowner, flood, and windstorm policies and will review any discrepancies discovered.

5.2 The Government will provide designated employees to provide funds to the contractor to fund the checks printed in section 3.3.

5.3 The Government will provide additional designated employees to pay the monthly invoices for Mail Services, Flood Zone Determinations, and Property Inspections.

5.4 The Government will provide designated employees to monitor loss claims and disburse funds to the homeowner and contractor for repairs.

5.5 The Government will provide a data file that contains customer information and insurance coverage information. The contractor will use this information to determine when lender placed coverage is required.

The Government will provide designated employees to facilitate the transfer of the file to the contractor, and the transfer of the return file from the contractor to USDA.

6.0 Travel:

Travel expenses are not separately priced. All travel expenses must be included in the FFP fee proposed by the Contractor. No itemized travel billing is authorized by the Government.

7.0 Contractor’s Key Personnel:

Key Personnel: Key personnel must not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel must be transmitted (in writing) to the CO/COR within 10 business days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 business days the contractor must promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The contractor must ensure all key personnel terminated or released from employment under this contract are replaced within 10 workdays of the termination.

7.1 The Contractor must provide the following two (2) key personnel under this contract: Program Manager (PM), who must be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who must act for the Contractor when the PM is absent, must be designated in writing to the COR and CO at the post award conference The PM or APM must have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM must be available between the hours of 7:30 AM to 4:30 PM CST, Monday through Friday, except recognized holidays or when the Government facility is closed for administrative reasons.

7.2 Qualifications for Key Personnel:

The PM/APM must meet or exceed the following minimum qualifications: The PM/APM must have at least five (5) years of experience in managing programs, training, and oversight for projects encompassing the tasks identified within Section 3.0 of this PWS.

8.0 Security Requirements:

The contractor must sign a confidentiality agreement concerning the disclosure/nondisclosure of confidential information. The term confidential information means any information acquired by the contractor in carrying out the duties under the contract, including any information obtained before the date of the contract, and which had not become public information, including information regarding the borrower personally identified information, USDA RD, and LoanServ System. Except as required by law or court order, the contractor must not disclose or permit the disclosure of any confidential information, including this and any other engagement with USDA RD to anyone without USDA RD's expressed written consent. USDA RD will provide the contractor with access to electronic documentations, which may also be provided through printing of those documents, at the request of the contractor. Access to these documents must be under the control of USDA RD personnel. Upon termination of this contract, all information, documents, and work products in the contractor’s possession relating to any work performed under this contract must be returned to the COR of this project.

USDA RD will review and may authorize the vendor to retain copies of any information that the vendor reasonably considers necessary for its confidential business records. The contractor must take all reasonable measures to avoid at any time any unintentional or inadvertent disclosure of any confidential information to any unauthorized person by the contractor’s employees, agents, or attorneys.

9.0 Data Rights:

The Government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clause. The parties mutually acknowledge their understanding that this is the Government’s intent. All documents and materials, to include the source codes of any software, produced under this task order must be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the CO. All materials supplied to the USDA RD must be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

10.0 Section 508 Compliance – Electronic and Information Technology Standards:

Not applicable for this service.

6.0 Travel: