Attachment_1_-_Performance_Work_Statement_(DRAFT).docx

PERFORMANCE WORK STATEMENT

FOR

U.S. ARMY NATIONAL GUARD

STRYKER ICV CREW TRAINER MAINTENANCE SERVICES

1.0 General: The U.S. Army National Guard (ARNG) has a validated maintenance services requirement for the ARNG’s Stryker Infantry Combat Vehicle (ICV) Crew Trainer.

1.1 Scope: The Contractor shall provide preventative and unscheduled maintenance services for the hardware and software on 72 Stryker ICV Crew Trainers which are comprised of an Instructor Operator Station, driver station and Stryker Remote Weapon System (RWS) Table Top Trainer (TTT). The Contractor shall provide Information Assurance (IA) scans to ensure systems are in compliance with Risk Management Framework (RMF) requirements, and required password updates once every six months for all 72 Stryker ICV Crew Trainers. The Contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished. Services provided during this contract effort will include all devices that have previously exceeded the manufacturer’s warranties, but also shall account for devices that may drop off of manufacturer’s warranty during this contract period as defined in this PWS.

1.2 Background: The Stryker ICV Crew Trainers are simulation systems currently fielded to ARNG Stryker unit locations. These systems support Simulations Table II Gate to Live Fire (GTLF) training requirements IAW TC 3-20.31, Crew Training and Qualification dated March 2015. Funding has been allocated to ensure the Stryker ICV Crew Trainers maintain full operational capability maintenance support. This PWS establishes and defines the requirements for maintenance of all Stryker ICV Crew Trainers.

1.3 Period of Performance (PoP): The Period of Performance shall consist of one 12-month base period and two 12-month option periods as detailed below.

1.4 General Information:

1.4.1 Quality Control (QC): The Contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. At a minimum, the Contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the Contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized holidays: The following are recognized US holidays. The Contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: The Contractor shall provide services between the hours of 0730-1700 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at each system’s location except for the telephone service support discussed herein. The Contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by Contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the Contractor employee’s installation driving privileges.

1.4.4.2 The Contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on any military installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All Contractor employees shall carry proper identification with them at all times. The Contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements: The Contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in Contractor security matters or processes.

1.4.5.1 COMSEC/IT Security: All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the Contractor is advised that any time Contractor employees place or receive a call they are subject to COMSEC procedures. The Contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The Contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DOD strategy and their actions affect the most vulnerable portion of the AEI. Work performed under this contract will be in support of unclassified systems.

1.4.5.2.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.2.2 Complete initial and annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training.

1.4.5.2.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.2.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.2.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.3 Protection of Personally Identifiable Information (PII): The Contractor shall protect all PII encountered in the performance of services in accordance with DFARS 224.103 and DODD 5400.11, Department of Defense Privacy Program, and DOD 5400.11-R. If a PII breach results from the Contractor’s violation of the aforementioned policies, the Contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.4 CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DOD-determined equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DOD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.4.5.4.1 HSPD-12 Background Investigation Requirements: The Contractor shall ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DOD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the Contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at attachment (TBD), at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the Background Investigation (BI) will be initiated. The Contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The Contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The Contractor shall make all reasonable efforts to ensure that Contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.4.2 Trusted Associate Sponsorship System (TASS): The Contractor is responsible for processing applications for Common Access Cards (CAC) for every Contractor employee who has need to access any Government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The Contractor shall be responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all Contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer.

The Contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including Sub-Contractors, who may be deployed or require logical access to a Government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor. Note: If an employee of a Contractor loses the privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that Contractor employees maintain their AKO accounts.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for BI, the TASS application process and other CAC and security related matters. If a FSO is not established, each Contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The Contractor's FSO or Contractor employee shall submit requests for a CAC via email to the designated TASS TA before accessing the TASS website. The TASS TA for this requirement will be:

The Government will establish a TASS application account for each CAC Request and will provide each Contractor employee a USER ID and Password, via email, to the FSO. The FSO or Contractor employee shall access the TASS account and complete the CAC application (entering/editing Contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

The FSO or Contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI). The Government will inform the Contractor's applicant, via email, of one of the following:

* Approved. Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the Contractor with instructions on obtaining their CAC. The Contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

*Rejected. The Government, in separate correspondence, will provide reason(s) for rejection.

*Returned. Additional information or correction to the application required by the Contractor employee.

The Contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the Contractor by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification”. Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier.

The Contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each Contractor employee. Obtain a receipt for each card and provide to the TA/COR.

1.4.6 Physical Security: The Contractor shall safeguard all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced. The Contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government. These meetings will be conducted virtually or at the contractor’s facility, as decided by the Government.

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the Contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that Contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure Contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the Contractor.

1.4.9 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The Contractor shall ensure that all documents or reports produced by Contractor personnel are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor’s status as a “Contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e- mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “Contractor” displayed. The Contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the COR KO within 14 days of an employee’s departure.

1.4.10 Contractor Travel: The Contractor shall travel to Stryker ICV Crew Trainer locations during the performance of this contract to perform hardware, software, and IA/RMF maintenance services to ensure Stryker ICV Crew Trainers are kept in an operations status during the performance of the contract. The current device locations are included in Technical Exhibit 4. There may be occasions when the Government relocates a Stryker ICV Crew Trainer based on changing requirements. These relocations are anticipated to be infrequent and would be communicated to the Contractor when they occur.

The Contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. Preventative maintenance travel will be limited to system locations twice annually for two technicians. Onsite unscheduled maintenance travel for any system repairs is authorized. The Contractor shall notify the COR of any out of cycle travel requirements prior to departure.

The Contractor may be required to ship repair parts to Stryker ICV Crew Trainer locations in the performance of this contract.

1.4.11 Organizational Conflicts of Interest (OCI): The Contractor and Sub-Contractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.0.1. CALENDAR DAY. A term used to describe a period of 24 hours from midnight to midnight that includes all days of the week except recognized holidays state in this PWS.

2.0.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.0.3. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.0.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor Contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does not have authority to change the terms and conditions of the contract.

2.0.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.0.6. DELIVERABLES. Anything that can be physically delivered and includes non- manufactured things such as meeting minutes or reports.

2.0.7. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.0.8. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.0.9. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.0.10. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.0.11. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.0.12. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Sub-Contractor.

2.0.13. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.0.14. WORK WEEK. Monday through Friday, unless specified otherwise.

2.1 ACRONYMS:

3.0. Government Furnished Property, Material, Equipment, Services, and Utilities (GFP/M/E/S/U): The Government will deliver to the Contractor the Government-furnished property described in this contract. The Government shall furnish related data and information needed for the intended use of the property. The warranties of suitability of use and timely delivery of Government-furnished property does not apply to property acquired or fabricated by the Contractor as Contractor-acquired property and subsequently transferred to another contract with this Contractor.

3.1. Property: The Contractor shall use Government property, either furnished or acquired under this contract, only for performing this contract, unless otherwise provided for in this contract or approved by the Contracting Officer.

3.2. Materials: The Government will provide the necessary materials to the Contractor to perform services outlined in this PWS to include applicable manuals, reports, data, etc.

3.3. Equipment: The Government will provide the 10 previously procured spares and all warrantied parts to be utilized for maintenance of the Stryker ICV Crew Trainers. One spares package is defined as the Government will provide system number 72 Stryker ICV Crew Trainer from contract number GS02F131AA, Order Number GSQ0817BP0035 to support all required and or related tasks associated with this effort. See Technical Exhibit 3.

3.4. Services: The Government will provide access for services stipulated in the maintenance of Stryker ICV Crew Trainers.

3.5. Utilities: All utilities in access required facilities will be available for the Contractor’s use in the performance of this contract. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0. Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The Contractor shall maintain a Contractor’s Inventory of all required replacement parts for this effort.

4.1. General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the Contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements:

5.1 Preventative Maintenance: The Contractor shall provide preventative maintenance on 72 Stryker ICV Crew Trainers at each system location once every six months. Preventative maintenance shall cover the repair or replacement of all inoperable hardware and software on all systems included as part of the preventative maintenance schedule, as well as all Contractor travel requirements for preventative maintenance.

5.2 Unscheduled Maintenance: The Contractor shall provide unscheduled maintenance on 72 Stryker ICV Crew Trainers for all inoperable hardware and software. Unscheduled maintenance is any maintenance performed by the Contractor outside of the preventative maintenance schedule. Unscheduled maintenance will only be authorized by the COR once all efforts made by telephone have been exhausted and or repairs are outside the scope of work for unit level users. All unscheduled maintenance will be invoiced using the time and material CLIN.

5.3 Time and Material: The Government will provide a Time and Material CLIN for this contract effort. The Time and Material CLIN will only be used for unscheduled maintenance requirements, all damages or issues sustained from bad weather, and all repairs that are not considered normal wear and tear of the systems hardware and or software.

5.4 Maintenance Plan: The Contractor shall provide a maintenance plan for the Hardware, Software, and IA/RMF that ensures the full and operational status for 72 Stryker ICV Crew Trainers. The maintenance plan shall provide a functional overview of the recommended maintenance requirements, subsequent Contractor recommended maintenance requirements, and IA requirements as listed in paragraph 1.1 of this PWS.

5.4.1 The Contractor shall provide an electronic copy of the maintenance plan to the COR NLT 30 days after contract award for approval. The COR will provide approval or recommended corrections within 15 days of the Contractor’s submission to the Contractor.

5.5 Spares Components List: The Contractor shall provide a System Spare Components List with the cost of each item to the COR NLT 30 days after contract award. The COR will approve and or make recommended changes within 15 days to the Contractor. The Contractor shall only use parts listed on the System Spare Components List when parts are repaired and or replaced during preventative, and unscheduled maintenance. The Government will not be financially liable for any parts used that are not on the approved Spare Components List.

5.6 Service and Support: The Contractor shall provide telephone service and support seven days a week, 24 hours per day, excluding Holidays identified in Paragraph 1.4.3. The Contractor shall answer 98 percent of all services call received during normal business hours. Any calls missed during normal business hours and any call received after normal business hours shall be returned NTE 2 hours after time of initial call. Once received, the Contractor shall have 8 hours to diagnose and repair system malfunctions by telephone. If system cannot be repaired by telephone a technician shall be provided within 48 hours to the site for repairs as an unscheduled maintenance requirement. Telephone service and support shall be included with the preventative maintenance CLIN.

5.7 Maintenance Repair Logs: The Contractor shall provide maintenance repair logs for all Stryker ICV Crew Trainers in electronic pdf by email. The Contractor shall submit the electronic repair logs to the COR monthly.

5.8 Trip Reports: The Contractor shall provide a trip report in electronic pdf by email at the completion of un-scheduled maintenance trips to the COR within 5 days of completion. Trip report shall include; actual trip cost, number of hours worked and or required for repairs, what issues were found, and what repairs were made on each system.

5.9 Monthly Status Report (MSR): The Contractor shall provide a MSR in electronic pdf by email to the KO/COR monthly providing a rollup of any maintenance calls, site visits conducted and a rollup of any major issues to the Stryker ICV Crew Trainers or individual sites, to include:

5.9.1 Contractor’s name and address

5.9.2 Contract number

5.9.3 Date of report

5.9.4 Period covered by report

5.9.5 List of all parts repaired and or replaced to include a cost breakdown

5.9.6 Description of progress made during period reported to include RMF integration schedule, completion status, issue(s) and resolution(s) of issue(s), restorative and maintenance visit(s), problem areas encountered, and recommendations for subsequent solution(s) beyond the scope of this contract.

5.9.7 Plans for activities during the following period

5.9.8 Trend analyses

5.9.9 Recommended efficiencies

5.9.10 Helpdesk Support summary that includes: System Number, Date of Issue, Callers Name, System Location, Summary of Issue, Resolution Summary, if a Technician was sent to the site to repair the issue, and Date the issue was resolved.

5.9.11 Password Changes

5.10 Cybersecurity Requirements: The Contractor shall ensure data control measures for all computer variants remain in compliance with RMF requirements in order to maintain a system compliance certification by the Authorizing Official (AO) for the Authority to Operate (ATO).

5.10.1 The Contractor shall ensure the Stryker ICV Crew Trainers meet all Cybersecurity controls associated with the minimum baseline control set of Confidentiality (Low), Integrity (Low) and Availability (Low) to include a Privacy Overlay for retained Personal Identifiable Information (PII) for the duration of this contract. The Contractor shall be responsible for satisfying all controls within the eMASS tool and all required documents through the duration of the ATO under RMF.

5.10.2 The Contractor shall perform all required IA updates and scans once every 6 months during preventative maintenance scheduled trips to ensure Stryker ICV Crew Trainers remain in compliance with all cybersecurity requirements IAW DODI 8500.01 for Closed Restricted Network (CRN) systems.

5.10.3 The Contractor shall provide the COR all system access and IA passwords NLT 30 days after award of this contract.

5.10.4 The Contractor shall provide the COR all changes to system access and IA passwords within 10 days of any changes to the system on the MSR.

5.11 Contractor Manpower Reporting: The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including Sub-Contractor manpower) required for performance of this contract, required information includes the following:

5.11.1 The Contractor shall report ALL Contractor labor hours (including Sub-Contractor labor hours) required for performance of services provided under this contract for the Army National Guard Directorate Training Division via a secure data collection site.

5.11.2 The Contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

*The above list is not all inclusive. The Contractor shall be responsible to ensure they are in compliance with all applicable laws, regulations, directives, executable orders and memoranda, as they apply to Information Technology and the maintenance of Cybersecurity.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

TECHNICAL EXHIBIT 2

Deliverables Schedule

TECHNICAL EXHIBIT 3

Stryker ICV Crew Trainer Spares Package

Description QTY

TECHNICAL EXHIBIT 4

Stryker ICV Crew Trainer Locations

37 Locations