STATEMENT_OF_WORK_(SOW)_UNARMED_GUARD_CONTRACT.docx

+USU UNARMED SERCURITY GUARD SERVICESDRAFT STATEMENT OF WORK

1.0 INTRODUCTION

1.1 GENERAL INFORMATION

1.1.1 This Statement of Work (SOW) for the Uniformed Services University (USU) Campus is for the provision of 24/7 unarmed security guard services.

1.1.2 Contractor must provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, files, health and medical requirements, and any other resources necessary to accomplish the services described and required within the SOW and any revisions to the SOW as specified in contract modifications.

1.1.3 Contractor must work in coordination with USU to execute requirements and meet the standards identified within this SOW.

1.1.4 The projected period of performance will be in effect for a base period of one (1) year from December 1, 2016, and four (4) one (1) year option periods. The total period of the contract shall not exceed five (5) years and six (6) months.

1.2 USU CAMPUS

1.2.1 USU is a Department of Defense (DoD) medical research/teaching facilities, consisting of the F. Edward Hébert School of Medicine, the Daniel K. Inouye Graduate School of Nursing, and the Armed Forces Radiobiology Research Institute (AFRRI) Complex. The mission of USU is to train health professionals dedicated to career service in the DoD and the United States Public Health Service, and with scientists who serve the common good, provide the uniformed services with a perspective for education, research, service and consultation relating to military medicine, disaster medicine and military medical readiness.

1.2.2 USU employs a total of approximately 2,500 permanent military and civilian personnel. A total of 1250 students are in training at USU. In addition, USU provides space on a daily basis for conferences, seminars and lectures that average approximately 100+ visitors.

1.2.3 USU’s main campus consists of multiple distinct buildings interconnected by walkways and a common ground floor, adjacent grounds, loading dock, two storage buildings, access ways and both underground and above ground parking areas. The buildings include Building 70A, 71B, 72C, 73D, 75E and the AFRRI Complex. The AFRRI Complex consists of eight interconnected buildings and their adjacent grounds. These buildings include Buildings 42A, 42B, 42C, 43, 44, 45, 46, and 47. In addition to the main USU campus, USU personnel occupy space in Naval Support Activity Bethesda (NSAB) Buildings 28, 53, 59, 79. All USU and AFRRI buildings are within walking distance.

1.2.4 USU is located on the grounds of the NSAB, in Bethesda, Maryland. The main campus Security Desk is located in the ground floor foyer of Building 70B, Palmer Road South. The secondary Security Desk is located in the foyer of the main entrance of Building 42 (AFRRI).

1.2.5 USU maintains a duress alarm, which is located at the main USU campus security desk as well as the AFRRI security desk is monitored by NSAB Base Security, which provides the response forces. NSAB Base Security provides police, fire, and ambulance support to USU.

1.3 STAFFING

1.3.1 The Contractor will provide Maryland state licensed/ trained and qualified employees from the first day of performance through the completion of this contract.

1.3.1 USU is requiring the contractor to provide all full time employees. The contractor and the PM must coordinate their employees schedule accordingly to prevent part time employment.

1.3.2 The Contractor must ensure that the program manager normally works a full time schedule during the day between 0800 through 1630, Monday through Friday. The program manager will follow the same work schedule as the government agency, to include holidays, government closure due to inclement weather, and OPM government closure notifications.

1.3.3 The Contractor must furnish: eight (8) guards and one (1) shift supervisor for the first shift, 0500-1330 hours, Six (6) guards and one (1) shift supervisor for the second shift, 1300- 2130 hours, and eight (5) guards and one (1) shift supervisor for the third shift, 2100-0530 hours, five days per week for the week-day staff. The Contractor must furnish: six (6) guards and one (1) shift supervisor for the first shift, 0500-1230 hours, six (6) guards and one (1) shift supervisor for the second shift, 1300- 2130 hours, and six (5) guards and one (1) shift supervisor for the third shift, 2100-0530 hours, two days a week for the weekend staff.

USU Main Campus Staffing (Weekday)

Shift 1 (8 hours) (0500-1330) Shift 2 (8 hours) (1300-2130) Shift 3 (8 hours)

AFRRI Campus Staffing (Weekday)

USU Main Campus Staffing (Weekend)

AFRRI Campus Staffing (Weekend)

1.3.4 Each eight and one half (8 1/2) hour shift must include a 30-minute, unpaid meal period. The 30-minute overlap of the end of one shift and the beginning of the next shift must be known as shift change. The employee leaving the shift must provide all information and events that occurred during the previous shift. Communication between the shifts is important to the operation of USU.

1.4.2 Position & Responsibilities Table

· Generates, and maintains security guard documents, forms, logs, and reports.

· Implements disciplinary action in accordance with security guard force disciplinary guidelines.

· Develop training plans for all Security Guard Force

· Update contractors documents, policies, and SOP’s

· Reports to the USU COR and Contractor in matters relating to this contract.

· Manage all Security Guard personnel during shift on both USU and AFRRI sites.

· Enforce regulations pertaining to personnel and visitors.

· Provides information and directions to visitors.

· Prepares daily electronic logs and reports.

· Resolves security-related problems, questions, or other security related activities.

· Initiates the evacuation of the facility if in his/ her judgment action is warranted and appropriate.

POST 1 (Parking Booth)

Mon –Fri

· Enforce USU parking policies and regulations.

· Responsible for reviewing the visitor parking list and granting USU parking access to authorized visitors.

· Maintains and operates parking arm system and computer software.

· Provides directions and information to visitors that may not be familiar with the Campus.

POST 2 (ESS Operator/ Access Control)

· Monitor and manage CCTV, IDS, ACS, and Emergency Alarm Systems.

· Understand and respond to alarms and intrusion detection systems.

· Operates automated access control systems to grant or deny access to visitors and USU personnel.

· Receive and respond to emergency and non-emergency calls from employees, law enforcement, security specialists, via telephone, automated alarm monitoring, and radio systems.

· Enforce USU physical security policies and regulations.

· Conducts Visitor Control Procedures.

· Provides directions to all USU Visitors

· Contacts USU Personnel of visitor’s arrival.

· Answers Security Guard Desk phone calls.

· Assists NSAB Law and Fire Department when called for assistance.

· Monitors after hours events.

· Tour and conduct security checks in Buildings 70A, 70B, 70C, 70D, 70E, 53, 59, & 28.

· Investigates physical security violations.

· Conduct freezer checks to ensure appropriate temperature levels are displayed on laboratory incubators.

· Patrols parking garage to ensure motor vehicles operators are adhering to USU and NSAB parking and traffic regulations.

· Conducts Visitor Control Procedures.

· Provides directions to all USU and AFRRI Visitors

· Contacts AFRRI Personnel of visitor’s arrival.

· Answers Security Guard Desk phone calls.

· Issues Visitor Badges.

1, 2 & 3

· Monitor and manage CCTV, IDS, ACS, and Emergency Alarm Systems.

· Operates automated access control systems to grant or deny access to visitors and AFRRI personnel.

· Receive and respond to emergency and non-emergency calls from employees, law enforcement, security specialists, via telephone, automated alarm monitoring, and radio systems.

· Tour and conduct security checks in Buildings 42 through 47.

· Investigates physical security violations.

· Conduct security checks on restricted areas and perimeter doors.

· Patrols parking area to ensure motor vehicles operators are adhering to USU and NSAB parking and traffic regulations.

· Investigates and responds to Alarms.

1.4.4 Weekends (Saturday – Sunday)

· Manage all Security Guard personnel during shift on both USU and AFRRI sites.

· Enforce regulations pertaining to personnel and visitors.

· Provides information and directions to visitors.

· Prepares daily electronic logs and reports.

· Resolves security-related problems, questions, or other security related activities.

· Initiates the evacuation of the facility if in his/ her judgment action is warranted and appropriate.

POST 2 (ESS Operator/ Access Control)

· Monitor and manage CCTV, IDS, ACS, and Emergency Alarm Systems.

· Operates automated access control systems to grant or deny access to visitors and USU personnel.

· Receive and respond to emergency and non-emergency calls from employees, law enforcement, security specialists, via telephone, automated alarm monitoring, and radio systems.

· Enforce USU physical security policies and regulations.

· Conducts Visitor Control Procedures.

· Provides directions to all USU Visitors

· Contacts USU Personnel of visitor’s arrival.

· Answers Security Guard Desk phone calls.

· Ensure proper security is maintain at USU and AFRRI.

· Tour and conduct security checks in Buildings 70A, 70B, 70C, 70D, 70E, 53, 59, & 28.

· Investigates physical security violations.

· Conduct freezer checks to ensure appropriate temperature levels are displayed on laboratory incubators.

· Patrols parking garage to ensure motor vehicles operators are adhering to USU and NSAB parking and traffic regulations.

· Receives instructions from Shift Supervisor on reserving parking spaces for special events.

· Conducts spaces counts of parking spaces within the USU Garage.

1, 2 & 3

· Monitor and manage CCTV, IDS, ACS, and Emergency Alarm Systems.

· Operates automated access control systems to grant or deny access to visitors and AFRRI personnel.

· Receive and respond to emergency and non-emergency calls from employees, law enforcement, security specialists, via telephone, automated alarm monitoring, and radio systems.

· Conducts Visitor Control Procedures.

· Provides directions to all USU Visitors

· Contacts AFRRI personnel of visitor’s arrival.

· Answers Security Guard Desk phone calls.

· Ensure proper security is maintain at USU and AFRRI.

· Tour and conduct security checks in Buildings 42 through 47.

· Investigates physical security violations.

· Conduct security checks on restricted areas and perimeter doors.

· Patrols parking area to ensure motor vehicles operators are adhering to USU and NSAB parking and traffic regulations.

· Investigates and responds to Alarms.

1.5 HAZARDOUS EQUIPMENT/MATERIALS

1.5.1 Due to the possible hazardous nature of some of the equipment, materials, and supplies used in the scientific research conducted at USU, compliance with safety precautions and procedures by all personnel is critically important to the safe and effective functioning of USU. Security force personnel must be aware of, comply with, and enforce safety procedures as an integral part of performing their duties.

2.0 CONTRACT TRANSITION

2.1 PHASE-IN

2.1.1 A smooth and orderly transition between Contractors is necessary to assure minimum disruption to vital Contractor services and Government activities. Government will consider no less than a minimum of 30 days and no more than 60 days maximum for startup from contract award date to performance start date. The Government will provide a maximum of 60 days for the transition period to occur, prior to the December 1, 2016 start date.

2.1.2 Contractor must recruit existing workforce in accordance with FAR Clause 52.222-17 “Non-displacement of Qualified Workers.” The recruitment effort shall not disrupt official Government business or interfere with assigned duties of current contract employees.

2.1.3 Contractor are responsible for retaining and ensuring existing workforce personnel documentation meet the requirements for this contract to include physical examination, drug screen, and initial training documentations.

2.1.4 Contractor may announce assumption of service date, distribute cards, employment applications, brochures, and other company information to current contract employees if done so without interfering with assigned duties (e.g., during “off hours” or during “breaks” or “meal periods”).

2.1.5 Contractor may not interview, recruit, schedule interviews, or conduct extensive discussions with current contract employees while they are on duty.

2.1.6 Contractor must provide weekly transition status reports during the transition to USU COR and KO every Friday by 1300.

2.2 PHASE-OUT CONTRACT AND CONTINUITY OF SERVICES

2.2.1 Contractor must provide a list of current contract employees when requested by the COR.

2.2.2 Contractor must provide personnel records, including but not limited to, training, medical suitability, and security records to incoming Contractor at least 60 days prior to expiration of current contract.

2.2.3 Contractor noncompliance of Section 2.2.2 may negatively impact exit performance evaluation and USU and AFRRI may withhold final payment of invoice until resolved.

2.3 CONFERENCES AND MEETINGS

2.3.1 Contractor will be required to attend a post award meeting after contract award, but prior to start of performance.

2.3.2 Contractor must participate in a post award meeting to discuss, in-depth, contract requirements and Contractor’s Transition Plan. Contractor must provide a proposed date to meet within seven (10) calendar days after award date.

2.3.3 During performance of the contract, the Contractor, COR, Contract Specialist (CS), and Contracting Officer (KO) shall meet (via teleconference or in-person), at a minimum, quarterly, to discuss and resolve relevant contract issues.

2.3.4 Contractor will prepare written minutes for all meetings, to include signature blocks for Contractor and KO and provide written minutes within seven (7) calendar days after meeting. The CS shall maintain a copy of minutes in contract file.

2.3.5 Should the Government not concur with the minutes as prepared, the Government will provide a written memorandum identifying areas for clarification and/or disagreement within seven (7) calendar days after receipt of minutes. These memorandums will be attached to corresponding meeting minutes.

2.4 TRANSITION PLAN

2.4.1 Each transition plan submitted in accordance with the SOW is subject to review, approval, and acceptance by the Government. The Government reserves the right to request revision(s) to submitted plan(s) if they do not adequately address or if they are not effective in meeting the minimum requirements of the contract.

2.4.2 Contractor must provide a transition plan to the KO and the COR within seven (10) calendar days after contract award, and weekly status and progress reports detailing transition. At a minimum, the transition plan shall address the following:

· Staffing

· Staffing Levels

· Process for transitioning of predecessor employees (if applicable)

· Recruitment of new employees through reputable sources not social media (examples: Craig’s List, Facebook, Twitter or Instagram)

· Strategy for providing post coverage during breaks and meal periods

· Emergency security services implementation

· Key personnel to include résumés and contact information

· Roles of Management and Administrative personnel

· Organization chart

· Protocol for disciplinary actions to include:

· Tardiness

· Excessive absences

· Leaving post unmanned

· Leaving before shift is completed

· Communications

· Methods

· Protocols

· Equipment

· Detailed Calendar

· Daily and weekly transition events throughout transition period

· Procurement timeline for equipment and uniforms

· Status and Progress Reports

· Applications

· Staffing

· Permits, Licenses, and Registrations (if applicable)

· Personnel clearances

· Transition events

· Equipment and uniform purchases

2.5 TRAINING PLAN

2.5.1 Contractor will be responsible for providing the KO and the COR with a training plan and proposed training qualifications schedule within ten (10) calendar days after award.

2.5.2 Contractor must provide an updated training plan and proposed training qualification thirty (30) calendar days prior to start of each option period.

2.5.3 At a minimum, the training plan shall address the following:

· Proposed Training and Qualifications Schedules

· Location of training

· Coordination of USU safety provided training

· Derived source of certification/qualification

2.6 QUALITY CONTROL

2.6.1 Contractor must provide KO and COR a preliminary quality control plan as part of the proposal package. The successful offeror must provide a detailed quality control plan within fifteen (15) calendar days after award.

2.6.2 The Quality Control Plan shall address, at minimum, the following areas

· Deficiency reporting

· Discipline Procedures

· Inspections Checklist

· Type, level, frequency, and reporting of Quality Control Activities

· Duties, responsibilities, and authorities of Quality Control Specialist

2.6.3 The Contractor should identified a Quality Control Specialist to conduct inspections in accordance with Quality Control Plan. Inspections shall be as frequent and necessary to ensure effective performance of all employees.

2.6.4 Quality Control Specialist should not serve as a Security Guard employee or PM under this contract.

2.6.5 Quality Control Specialist shall prepare Quality Control Inspection Reports. Reports shall remain on file with the Program Manager during entire contract period and be made available to the government upon request.

2.6.6 Contractor shall provide quarterly reports detailing results of Quality Control Inspections to the COR. Reports should be received no later than 15 day of January, April, July, and October.

2.6.7 Contractor shall brief COR within 24 hours of any deficiencies noted during an inspection and actions taken or planned to correct a deficiency.

2.7 QUALITY ASSURANCE

2.7.1 Government shall use methods deemed necessary to ensure Contractors and contract employees are following terms of contract. These methods may include, but are not limited to the following;

· Audits of Records

· Audits of security and administrative procedures

· Security drills conducted by USU and or NSAB Security Personnel

· USU and NSAB Security surveys, inspections, and assessments of Physical Security operations

2.7.2 The Contractor shall meet with the KO and COR in person quarterly to discuss results of government and contractor quality control findings and overall performance.

2.7.3 The COR via KO, may request the Contractor to take additional steps to improve quality of performance.

3.0 CONTRACTOR SECURITY OBJECTIVES

3.0.1 Within this SOW the terms "employee" and "employees" mean any person or persons hired by the Contractor to perform work under the provisions of this contract in the capacity of security guard and shift supervisor. The Contractor must not employ any Government or contractor personnel who would be simultaneously employed said contractor or the University.

3.1 CONTRACTOR PERSONNEL

3.1.1 The Contractor must furnish fully qualified and competently trained personnel and provide the uniforms, materials, equipment, and supervision to satisfactorily maintain the physical security of all the USU sites.

3.2 SECURITY GUARD PROFESSIONAL COURTESY

3.2.1 The Contractor must ensure that all employees are courteous toward and maintain a professional relationship and demeanor toward all staff members and visitors. The Contractor must ensure that the employees address all military and civilian personnel in a professional business-like manner such as "Sir", "Ma'am", "Mister”, or “Miss”. All phone calls will be answered in the following manner: “Good morning/good afternoon/ good evening USU Security can I help you Sir/Ma’am”. The Contractor must ensure that all employees refrain from carrying on personal conversations with the staff members or visitors at the security desk.

4.0 PERSONNEL QUALIFICATIONS

4.1 GUARD FORCE MINIMUM CRITERIA

4.1.1 Except if otherwise authorized in writing by the COR, or the USU Director of Security the Contractor must ensure that each employee meets the following minimum criteria:

4.2 U.S. CITIZEN

4.2.1 Be a citizen of the United States of America and be twenty-one (21) years of age as of the employee's first day of employment under the provisions of this contract. A true copy of each employee's birth certificate or other legally acceptable evidence of date of birth and citizenship must be maintained by the program manager in the employee's file. Upon request the program manager must provide a copy of an employee’s file to the USU COR.

4.3 NATIONAL AGENCY CHECK WITH LOCAL AGENCY CHECK (NACLC)

4.3.1 Must have been the subject of a favorably adjudicated National Agency Check with Local Agency Check (NACLC), coordinated by the Contractor, prior to beginning work under the provisions of this contract. The Contractor must provide and maintain a memorandum including the name, social security number, date of birth, and date the NACLC was completed in the personnel files of the employees. The Contractor must provide to the USU COR a copy of the final adjudication results of a NACLC. Employees must currently have a security clearance at the SECRET level. After initial phase-in of contract, the contractor must obtain approval from USU COR for all new hires. All requests will include a Memo from contractor as well as a Joint Personnel Adjudication Systems (JPAS) screen shot of applicant. If and when an applicant is approved the USU COR will notify the contractor.

NOTE: The Contractor must not employ any individual who has been convicted of a felony.

4.4 EDUCATION REQUIREMENTS

4.4.1 Be a high school graduate. A copy of each employee's high school diploma must be maintained by the program manager in the employee's file located onsite. Be able to read, write, understand, and speak the English language in a professional clear and concise manner.

4.4.2 Shift supervisor (Guard II) preferred Associates Degree.

4.5 LICENSES/ CERTIFCATIONS

4.5.1 The contracting company must possess a DOD Tops Secret Facility Clearance in order to meet the requirements in 4.3. Contacting company FSO is responsible for all matters involving employee’s clearances and will contact the COR in matters pertaining to employees security clearances and suitability.

4.5.2 Possess a valid driver's license. A copy of each employee's driver’s license must be maintained by the program manager in the employee's file located onsite. The Contractor will ensure that any changes to a license or any revocation or suspension of a license are reported immediately to the COR.

4.5.3 All employees under this contract must possess a current and valid State of Maryland Security Guard Certification.

4.5.4 The Contactor must ensure that all employees have a valid/current certification for First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED), from the American Red Cross or American Heart Association.

4.6 DIRECT DEPOSIT

4.6.1 The contractor will ensure that payment to employees is through direct deposit.

5.0 SHIFT SUPERVISOR MINIMUM REQUIREMENTS

5.0.1 The Contractor must ensure that persons assigned to the positions of shift supervisor (Guard II) possess the following additional qualifications:

5.1 GENERAL EXPERIENCE

5.1.1 Have at least six (6) years of experience in the fields of security related operations or law enforcement operations or military equivalent experience. This experience must have provided a general knowledge of security and law enforcement methods and techniques. It must have provided experience in protecting persons, property, material or equipment and provided experience regarding person to person relationships in the enforcement of local and federal laws, regulations or rules.

5.2 SUPERVISORY SKILLS

5.2.1 Have at least four (4) years of experience as a supervisor. Be able to demonstrate the aptitude, potential and maturity needed to enforce standards of performance, enforce standards of discipline, train subordinates, counsel subordinates, inspect personnel, disseminate information and review and maintain administrative files and paperwork.

6.0 PROGRAM MANAGER MINIMUM REQUIREMENTS

6.0.1 The Contractor must ensure that the person assigned to the position of program manager possesses the following additional qualifications:

6.0.2 Program Manager must have an undergraduate degree in a Security related field, for example: Business Administration, Criminal Justice, Homeland Security etc.

6.1 GENERAL EXPERIENCE

6.1.1 Have at least seven (7) years of experience in the field of security force operations or law enforcement operations. This experience must have provided a broad knowledge of security and law enforcement operations, including experience in making arrests, detaining individuals, protecting life and property, maintaining law and order and preventing crime.

6.2 SUPERVISORY SKILLS

6.2.1 Have at least five (5) years of experience as a supervisor. As a minimum, supervisor's duties must provide experience in establishing and enforcing standards of performance, training subordinates, counseling subordinates, inspecting personnel, dealing with disciplinary problems, and reviewing and maintaining necessary administrative files and paperwork.

6.3 SECURITY GUARDS I

The Contractor must ensure that personnel assigned to the positions of Guard I possess the following additional qualifications:

6.4 GENERAL EXPERIENCE

6.4.1 Have at least two (2) years of experience in the fields of security related operations or law enforcement operations or military equivalent experience. This experience must have provided a general knowledge of security and law enforcement methods and techniques. It must have provided experience in protecting persons, property, material or equipment and provided experience regarding person to person relationships in the enforcement of local and federal laws, regulations or rules.

6.4.2 Employees must have a high level of competency with advance computers (e.g., hardware, software, network, and Internet Protocol (IP) based security systems. In addition, to advance computer skills the employee must possess the ability to utilize critical thinking to resolve security matters.

7.0 PHYSICAL HEALTH/STAMINA

7.0.1 Employees of the Contractor must be physically able to do their assigned work and must be free of any communicable disease, alcohol dependence or illegal drug usage. Employees of the Contractor must be in general good health, without physical defects; possess the stamina and strength which could be required for physically subduing and restraining a combative person; possess binocular vision correctable to at least 20/30; be free of color blindness; be capable of hearing ordinary conversation at twenty (20) feet and whispered conversation at ten (10) feet without the use of artificial hearing devices; and be free of any speech impediment or difficulty which could impede oral communication in either normal or emergency situations.

7.1 PHYSICAL AGILITY TEST

7.1.1 The contactor is responsible for coordinating and administering a Physical Agility Test.

7.1.2 The contractor must ensure all employees are medically clear prior to conducting the Physically Agility Test.

7.1.3 Employees of the Contractor must be able to pass a physical agility test. Fifteen (15) days prior to the start of the transition period, the contractor is responsible for ensuring that all employees pass a physical fitness test with the USU COR and/or the Security Director present. The test will consist of the Illinois agility run, 1.5 mile run, bench press, sit ups, and a pull up.

· Illinois Agility Run

· This test will measure the employee’s ability to get up from the ground and sprint while negotiating obstacles and changing directions.

· Male employees must complete run in under 18 seconds

· Female employees must complete run in under 20 seconds

· 1.5 Mile Run

· This test will measure the employee’s cardio and respiratory fitness. The employee will complete a 1.5 mile run under 15 Minutes.

· Both male and female employees must complete run in under 15 minutes.

· Bench Press

· This test will measure the employee’s strength by challenging them to complete a full repetition equivalent to the employee weight.

· Both male and female employees must complete one (1) full repetition at employees max weight.

· Sit Ups

· This test will measure employee’s core strength and flexibility.

· The employee must successfully complete 25 sit ups in under 60 seconds.

· Pull Ups

· This test will measure core and upper body strength.

· The employee must complete a full pull up clearing the bar from a dead hang position.

7.1.4 The contactor is responsible for conducting and coordinating with the USU COR any additional physical agility tests, required for new employees brought to the contract after the award date and on an annual basis for all employees under this contract.

7.2 GUARD FORCE PHYSICAL EXAMINATION

7.2.1 The Contractor must ensure that each employee is given a thorough physical examination, without cost to the Government, by a licensed medical doctor. This physical examination must have been completed within the thirty (30) calendar days immediately preceding the employee's first day of duty under the provisions of this contract. A certificate, signed by a licensed medical doctor, reporting the results of the physical examination must be maintained by the program manager in the employee's file located on site. These positions are considered a safety and/or security sensitive position. As such, it will be required that the employees pass a pre-employment drug test. In addition to the pre-employment test, the person hired will also be subject to random testing conducted on a bi-annual basis without cost to the government.

7.2.2 All employees must undergo an annual Tuberculosis (TB) Test. All employees must provide proof of such testing provided to the USU COR upon completion.

8.0 GUARD FORCE APPEARANCE

8.0.1 Except if authorized in writing by the USU COR, the Contractor must ensure that all employees present a good police-style or military-style appearance and maintain a healthy correlation of height to weight (bulk). The Contractor must ensure that employees present a neat appearance and maintain a professional demeanor at all times, paying particular attention to their personal hygiene, the appearance and condition of their uniform and equipment, and their bearing, tact and attitude. The appearance must be at a level which is appropriate and acceptable for members of the police/security profession. At a minimum, this must include:

8.1 UNIFORM & ACCESSORIES

8.1.1 Uniforms must be complete, clean and neatly pressed. The wear and appearance of the uniform must be consistent throughout the guard force. Utility shirt must be tucked in at all times. Uniform accoutrements must be functional and properly positioned in accordance with USU SOP. Uniforms and their accessories must be serviceable. They must be the proper size and must fit properly. They must not be frayed, torn, stained, excessively faded, have buttons missing, have broken zippers, or contain holes that have not been mended. Shoes must be shined and must not have excessively worn or cracked appearance on their surface. Shoes must have intact and tied shoelaces and the soles and heels must not be excessively worn. Any uniform accessories that do not comply will be replaced with in seven (7) days of notification at no cost to the government.

8.1.2 Reflective vest and safety gear must be worn and visible at all times when standing guard at the booth in the entrance of the USU garage tunnel.

8.2 HAIR STYLE

8.2.1 Hair on the head must be clean, neatly combed and styled so that it does not interfere with the proper wear of uniform headgear. Hair of both male and female employees will be neatly groomed and off the collar. Hair on the head must not be excessive in length or bulk, of an extreme fad style or color, or present a ragged, unkempt or extreme appearance.

8.3 FACIAL HAIR

8.3.1 The face should be clean shaven. Mustaches and beards are permitted. Beards must be kept trimmed to one-quarter (1/4) of an inch in length. If mustaches are worn, they must be conservative (no Fu-Manchu, handlebar, or other excessive styles). They must be kept trimmed, tapered, tidy and will not present a chopped off appearance. Sideburns will be neatly trimmed. The base will not be flared and will be a clean-shaven, horizontal line.

8.4 COSMETICS

8.4.1 Cosmetics may only be worn by female employees. If cosmetics are worn, they must be applied conservatively and in good taste. Exaggerated or faddish cosmetic styles must not be worn. The colors of lipstick and nail polish must be conservative, in good taste and compliment the uniform. Fingernails must be kept clean and neatly trimmed for both male and female employees.

8.5 JEWELRY AND TATTOOS

8.5.1 Jewelry worn with the uniform must be limited to one (1) conservatively-styled wristwatch, one (1) conservatively-styled ID bracelet, and two (2) conservatively-styled rings (wedding and engagement ring sets must count as one (1) ring). Necklaces or chains must only be worn if they are not visible through an open shirt collar. Piercings must only be worn by female employees and must be limited to one (1) piercing in the earlobe and a pair of small, post-type earrings may be worn. If not covered, tattoos must be tasteful in nature.

8.5.2 Any violation of this contract by any employee may result in immediate removal from this contact.

9.0 VERIFICATION OF GUARD PERSONNEL JOB QUALIFICATIONS

9.0.1 The Contractor must verify, in writing, all employment during the most recent six (6) year period listed by prospective employees for the general guard force on their employment applications or resumes. The Contractor must verify, in writing, the four (4) years of documented supervisory skills for shift supervisors on their employment applications or resumes. The Contractor must verify, in writing, the seven (7) years of documented general skills and five (5) years of documented supervisory skills for the program manager on their employment applications or resumes. The Contractor must also verify any claimed periods of unemployment. The purpose of this verification must be to corroborate the description of duties/job titles and the reasons for leaving.

9.0.2 The purpose of this verification must be to corroborate the description of duties/job titles and the reasons for leaving. The Contractor must address in writing to the respective COR the circumstances of any prospective employee who, during the most recent three year period, was fired from, or quit in lieu of being fired from, any job due to allegations of employee theft, embezzlement, or other misconduct. Employment of any person falling into this category is subject to the approval of the USU COR.

10.0 CONTRACTOR PERSONNEL RECORDS

10.0.1 The Contractor must be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and must be responsible for taking such disciplinary action with respect to his/her employees as may be necessary. The program manager must take appropriate measure to correct any training or performance weaknesses identified during his/her evaluation of the security guard force. This must include records reflecting the completion of all required retraining, as well as retraining initiated and provided by the Contractor to correct or improve performance.

Personnel records must also include the following:

· Written records of counseling.

· Written records of commendations.

· Written records of all performance or disciplinary problems or deficiencies and the action(s) taken to correct them.

· Written records of the results of inspections conducted by the program manager.

Note: The Contractor must immediately report any employee termination to the USU COR in writing.

11.0 EMPLOYEES WHO MAY NOT WORK ON THIS CONTRACT

11.1 DISHONORABLE DISCHARGE

11.1.1 The Contractor must employ no person who, as a former member of the Armed Services, received a dishonorable discharge, bad conduct discharge, general discharge under other than honorable conditions, or any punitive discharge.

11.2 FELONY CONVICTION

11.2.1 The Contractor must not employ persons who have been convicted of any felony.

12.0 EMPLOYEES WHO REQUIRE PRIOR APPROVAL FROM CORs

12.0.1 The Contractor and program manager must keep a copy of the CORs’ written approval for the Contractor to employ any person who has been convicted of a misdemeanor, who was fired from or quit a previous job due to allegations of employee theft, embezzlement, or other misconduct, or who has experienced severe financial difficulties.

12.1 MISDEMEANOR CONVICTIONS

12.1.1 The Contractor must address in writing to the USU COR the circumstances of any prospective employee who has been convicted of any misdemeanor or misdemeanors. Employment at the USU campus of any person falling into this category is subject to the approval of the USU COR.

12.3 FINANCIAL DIFFICULTIES

12.3.1 The Contractor must address in writing the circumstances of any prospective employee who, during the most recent five year period, has experienced severe financial difficulties. Employment of any person falling into this category is subject to the approval of the USU COR. Severe financial difficulties include:

· Filing a petition under any chapter of the bankruptcy code.

· Having wages garnished or any property repossessed.

· Having a lien placed against any property for failing to pay taxes.

· Being significantly delinquent on debts, to the extent that payments were made more than 120 days after the scheduled due date of the payment.

13.0 SECURITY GUARD BASIC TRAINING

13.0.1 The Contractor must maintain written records reflecting the date(s) of completion of all training required by this contract. The Contractor must ensure that all employees are completely familiar with all areas of performance called for under this contract. The program manager must provide these records to the USU COR for his/her review upon request. This must include records reflecting the completion of all required training, bi-annual sustainment training as well as retraining initiated and provided by the Contractor to correct or improve performance.

In addition to any training or instructions which the Contractor normally provides for employees in the security guard field, the Contractor must provide proof of certified basic training for each employee in the following subjects:

1. General Orientations: This must include orientation to the layout of the entire USU and AFRRI Campus. The employees must be familiar with USU SOP due to the nature of their responsibilities.

1. Use of Force: If forcible or surreptitious entry is encountered, the employees must only use the minimum amount of force necessary to detain an intruder. The restraining force imposed by the employees must not exceed that force which is reasonably necessary to effectively detain an intruder. The detention of an intruder must not extend beyond such a length of time as may be required to dispose of an intruder by orderly transfer of custody of the intruder to military or Federal authorities. Upon detention or escape of an intruder, the guards must immediately notify the NSAB Security Office and the USU COR. This training must be completed prior to the award of the contract with proof provided to both KO and USU COR. The Contractor must provide this training bi-annually for the entire duration of the contract.

1. Citizen’s Arrest: The Government cannot invest the Contractor with the authority to arrest. The only authority to arrest that a security guard must have is that of the authority to make a citizen’s arrest. The Contractor must ensure that all guards understand the Citizens Arrest laws for the State of Maryland. This training must be completed prior to the award of the contract with proof provided to both KO and USU COR. The Contractor must provide this training bi-annually for the entire duration of the contract.

1. Radio and Telecommunications: Radio and telephone communications procedures pertaining to emergency notification and recall procedures. This training must be completed prior to the start of phase in.

1. First Aid/CPR/AED and Fire Procedures: First aid and fire protection procedures (use of fire extinguishers). This training must be completed within ten (10) calendar days of the award of the contract. Training and certification must include a full-course curriculum for adults, youth, and infants, conducted by certified instructors, in accordance with American Red cross and American Health Association guidelines. Government requires CPR/AED course(s) to provide a practical application exercises. The Contractor must provide this training annually for the entire duration of the contract.

1. Report Writing and Documentation: The Contractor must ensure that all guards are able to document any incidents, security violations, or accidents in writing to both the COR and the KO. The reports must be able to explain all significant observations, all facts and any corrective actions taken.

1. Freezer/Incubator/Morgue: Employees must be given instructions on how to properly monitor and report any Freezer/Incubator/Morgue outages. Follow procedures pertaining to emergency notification, report incident to Program manager and USU COR. The Contractor must provide this training at least every six (6) months following completion of Freezer/Incubator/Morgue training.

1. Customer Service: Provides general guidance combined with specific examples in the areas of customer expectations, understanding customer needs, making a good impression, listening and engaging the customer. The Contractor must provide this training at least every six (6) months following completion of Customer Service training.

1. Digital Survelliance Technology: Provide general knowledge of various types of security equipment utilize for daily security operations. The contracting company is responsible for provide all employees with a familiarization of Close Circuit Television, Intrusion Detection Systems, and Electronic Access Control Systems equipment. This training may be conducted in a classroom setting.

13.1 IN-SERVICE TRAINING

13.1.1 Each employee must receive at least three (3) hours of Additional Training of safety and emergency procedures conducted by USU personnel. The Contractor must coordinate the time and dates for Additional Training only after the employee has completed all Basic Training. Additional Training must be on duty days (Monday-Friday, excluding Federal holidays). Additional Training must include:

· Radioactive Material and Safety: Instruction concerning safety related aspects of radioactive material labs.

· Active Shooter Instruction will be provided by the government either in class or online. Additionally, employees are required to participate on Annual Active Shooter Drills conducted by USU Security and NSAB Security.

· Antiterrorism Level 1 Instruction will be provided by government. This instruction is an annual training requirement for all DOD employees and contractors.

· Cyber Security Training Instruction is a government web based training for all employees’ access Government Information Systems. All employees are require to take this training prior to getting Network and I.T accounts.

· Privacy Act Training The contractor shall ensure that all their employees that perform work under this contract receive training on Identifying and Safeguarding Personally Identifiable Information (PII) within 48 hours of employment start date and on an annual basis thereafter.

· Electronic Security System Training This Instruction will familiarize all employees with USU current and future physical security equipment such as CCTV, ESS, and IDS systems.

· Emergency Plans: Instruction concerning emergency plans, physical security of USU, fire alarms and entrance alarms, emergency evacuations and Emergency Response Teams. All Security Guard Force members on duty will be require to participate on USU annual Emergency Evacuation Drills.

· On-the-Job Training: The Contractor must conduct On-the-job Training only after the employee has completed all Basic Training and In-service Training requirements. On-the-job Training is intended as an opportunity for the employee to put into supervised, practical application all instructions learned during Basic Training and In-service Training.

· Frequency: On-the-job Training must only be conducted on duty days (Monday-Friday, excluding Federal holidays). The Contractor must provide each employee with a minimum of twenty-four (24) hours of On-the-job Training. The twenty-four (24) hours of training must consist of the employee accompanying a shift supervisor or the program manager on one (1) complete first shift, one (1) complete second shift and one (1) complete third shift for the entire USU Campus. For a combined 48 hours training on both locations.

13.2 OBSERVATION OF TRAINING PROCEDURES BY COR

13.2.1 The CORs shall be able to observe and/or experience the Contractor's training classes, training methods and instructional content. The Contractor must provide a written training schedule for each employee to the USU COR thirty (30) days in advance. The schedule must include a listing of the time and date of training, location of the training and the subject(s) to be presented.

13.3 SPECIALIZED TRAINING

13.3.1 The Contractor must provide employees appropriate Basic, In-service training and special training to maintain high levels of performance and to improve the overall efficiency of security guard force operations. The Contractor must provide this training at least every six (6) months following completion of On-the-job Training, or more frequently if required to maintain proper performance levels. In addition, training may be provided by members of the Environmental Health and Occupational Safety (EHOS) Department and/or the Security Division office.

13.4 REFRESHER TRAINING

13.4.1 Annually, each employee must be required to attend at least three (3) hours of Specialized Refresher Training presented by EHOS Department and/or the Security Division. This training may include topics which were initially given as In-service Training.

13.5 SECURITY VIOLATIONS

13.5.1 The contractor is responsible for ensuring that their employees conform to an acceptable standard of conduct. The following actions, behaviors, or conditions can be classified as security violations:

1. Using personal electronic equipment such as cellular phones, tablets and laptop computers.

2. Using and possessing personnel reading materials.

3. Utilizing government equipment such as telephone and computers for personal affairs.

4. Arriving late for duty without prior notification to the Shift Supervisor.

5. Unauthorized post abandonment. Not remaining on duty until properly relieved.

6. Failure to follow government issued SOP’s, instructions, professional, and grooming standards.

7. Smoking on USU property.

13.5.2 Contractor must remove from duty any personnel from the USU Campus who has two (2) reports of security violations within a three (3) month consecutive period. Prior to returning to duty at USU, personnel must be re-trained (responsibility of the Contractor) documentation will be kept on file and provided to the COR. Contractor must remove any personnel from the USU site permanently who has had three (3) reports of security violations within a six (6) month consecutive period.

14.0 GENERAL & SPECIAL ORDERS

14.0.1 The Contractor must ensure that each member of the guard force knows and complies with the following General Orders:

· Employees must guard everything within the limits of their posts and must quit their posts only when properly relieved.

· Employees must obey their Post Orders/Special Orders and must perform all of their duties in a professional manner.

· Employees must immediately report violations of their Post Orders/Special Orders, emergencies, and anything not covered in their instructions to their shift supervisor. The supervisor must then report any noted violations of the above mentioned to the program manager. The program manager will in turn brief the USU COR.

· The Contractor must ensure that each member of the guard force knows and complies with their Post Orders. In addition, the Contractor must ensure that guard force personnel comply with all Temporary Orders.