Atch_2_-_Gimhae_PWS.pdf

SOLICITATION NO: HTC711-19-Q-C002

CONTRACT NO.:

28 November 2018

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

GIMHAE ROKAF, KOREA

1. DESCRIPTION OF SERVICES: The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to all US Government owned or operated aircraft, US sponsored foreign Government or civil aircraft, Coalition Forces aircraft, commercial contract aircraft, and tendered aircraft, at Gimhae ROKAF, Korea. The Contractor shall facilitate on-time aircraft departures and maintain the ability to provide the full range of ATGHS, which includes a sustained Working Maximum on Ground (WMOG), as defined in Appendix A, of one aircraft. These services are considered operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Terminal Operations Center (ATOC): The Contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The Contractor shall:

1.1.1. Provide all ATGHS for aircraft when payloads consist of the following:100 or fewer passengers; loose cargo and/or no more than 6 463L cargo/baggage pallets; helicopter(s) and associated loose or 463L palletized cargo.

1.1.1.1. Coordinate personnel support requests with the Contracting Officer Representative (COR) and 731 Air Mobility Squadron (AMS)/ATOC when aircraft with more than 100 passengers and/or more than 6 463L cargo/baggage pallets is scheduled and exceeds the Contractor's capability. When coordinated, the 731 AMS Government personnel will augment the Contractor and assist with all passenger/baggage and cargo/mail aircraft loading/offloading operations.

1.1.1.2. Coordinate required personnel assistance with loading/unloading helicopters and associated loose or 463L palletized cargo with the Helicopter Depot Maintenance technicians.

1.1.2. Gather, process, and disseminate information in accordance with (IAW):

- AMC Instruction (AMCI) 24-101, Vol. 9, Section A paragraph 1, Section B paragraphs 5.4., 7. through 7.19.,

8.1.1. through 8.1.4., 8.2.1. through 8.2.3., 9. through 9.7., Section C except paragraphs 16. through 16.8., Sections D and E, and Attachments 3, 5, 6, and 7

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, and directives

- Global Air Transportation Execution System (GATES).

1.1.2.1. Provide the 618th Air Operations Center (AOC), (Tanker Airlift Control Center (TACC)), 613 AOC/Air Mobility Division Manager (AMDM), and Base Command Post, as appropriate, aircraft landing, block-in, block-out, and take-off times; information concerning a potential aircraft delay, actual delay, or abort.

1.1.2.1.1. Contact the Contracting Officer Representative (COR) within 12 hours of an actual delay or abort.

1.1.2.2. Report all aircraft mishaps and incidents, as well as, unscheduled aircraft remaining overnight (RON) to TACC, 613 AOC/AMDM (as applicable) and the COR.

1.1.2.3. Update, publish, and provide daily mission schedules, which cover the next 72 hour period, to agencies specified by COR.

1.1.2.3.1. Publish and distribute the initial mission schedule no later than (NLT) 0900L and provide updates (mission add-ons, cancellations, delays).

1.1.2.4. Coordinate Special Assignment Airlift Mission (SAAM) requirements with the user, mission validator, Installation Deployment Officer (IDO), and/or deploying/redeploying unit.

1.1.2.5. Coordinate Prior Permission Required (PPR) aircraft request with Gimhae Base Operations.

1.1.2.5.1. Maintain PPR Logs, and other associated paperwork for a minimum of one-hundred and 180 calendar days. The log shall include date of request, name of requester, phone number of requester, carrier name, type of aircraft, call sign, hazardous cargo information, services required, estimated date and time of arrival, ground time, and time of departure. A PPR number shall be assigned and recorded in the PPR Log if the request is approved;

and, include the approved slot time and maximum allowed ground time, and date/time approved PPR was transmitted to the requester.

1.1.2.6. Within 24 hours of notification, forward all changes to airfield data (i.e., operating hours, quiet hours construction, etc.) to HQ AMC Airfield Suitability Office (DSN: 779-3112 or airfield.helpdesk@amc.af.mil) and Contracting Officer (CO), AMC Program Manager (PM), COR Manager, and COR, which enables updating of the Airfield Suitability Database.

1.1.2.7. Coordinate special cargo (i.e. Human Remains, medical supplies, blood, etc.) movement requirements with 618 TACC, 613 AOC/AMDM, and 731 AMCC.

1.1.2. Obtain passenger deviations when moving hazardous material IAW AMCI 24-101, Vol 9, Attachment 4.

1.1.4. Coordinate mission planning, control, and execution. Establish and utilize Sequence of Events Checklists to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.2. Aircraft Services: The Contractor shall control and record movement of cargo and mail, provide cargo/mail processing, special handling, and aircraft loading and offloading IAW:

- AMCI 24-101, Vol. 11, except paragraphs 1, 4, 8.2. through 8.2.2.4., 10. through 10.1., 16.2. through 18.7., 55.

through 55.5., 59., 104., 105. through 105.5., and Attachments 3, 4, 5, 7

- Defense Transportation Regulation (DTR) 4500.9R, Part II, Chapter 203, Section C, paragraphs 5, 6, 7, and 8

- Department of Defense Instruction (DoDI) 4515.13, Section 6

- Air Force Manual (AFMAN) 24-204

- HQ AMC/A4T policies, messages, memorandums, and directives

- GATES

The Contractor shall:

1.2.1. Coordinate the delivery and pick-up of outbound and inbound cargo/mail with customers.

1.2.2. Load and unload cargo/mail on and off surface conveyances.

1.2.3. Provide technical assistance for preparation of hazardous materials marking, labeling, and documentation IAW AFMAN 24-204, and applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24-204 before acceptance into the DTS. Use the International Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.2.4. Accept and store originating or in-transit cargo shipments (except mail and signature service/classified cargo) no more than 36 hours prior to scheduled aircraft arrival on which movement has been planned. Provide storage and security regardless of the duration; however, contact the CO, PM, COR Manager, and COR when originating cargo has been in storage for more than 24 hours after the scheduled departure of the aircraft. Shipping documentation for mail, signature service/classified cargo shall be accepted and processed no more than 36 hours prior to, or less than three hours prior to scheduled aircraft arrival. Final processing shall be conducted under the surveillance of the shipper.

1.2.5. Unload ordinary/registered mail and signature service/classified cargo only under the direct surveillance of the consignee authorized to sign for and receive ordinary/registered mail and signature service/classified cargo.

Consignee activities will provide official written communication designating specific personnel authorized to accept terminating mail and signature service/classified cargo.

mailto:airfield.helpdesk@amc.af.mil

1.2.5.1. When an authorized consignee is not present, coordinate downloading of mail and signature service cargo under the direct surveillance of the aircraft commander's representative to gain access to other terminating cargo.

Terminating mail and signature service cargo shall be re-loaded under the surveillance of the aircraft commander's representative and returned to origination station if an authorized consignee has not arrived to receipt for the cargo 30 minutes prior to the mission's scheduled departure time.

1.2.6. Plan, select, sequence, and monitor each aircraft passenger, cargo and mail load IAW AMCI 24-101, Vol. 11, Section I., HQ AMC/A4T policy, messages, memorandums, and directives, and GATES.

1.2.7. Accomplish Joint Inspection (JI) IAW DTR 4500.9R Part III.

1.2.7.1. Validate load plans IAW DTR 4500.9-R, Part III, Chapter 303.

1.2.7.2. Provide technical assistance to deploying/redeploying units when requested.

1.3. Passenger and Baggage Services: The Contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1., 2.3. through 2.4.2., 2.9. through 2.9.2.; Section B, paragraphs 3. and 21. through 21.3.3.; Section F, paragraphs 49 through 56.; Section G, paragraphs 61. through 61.2.; Section H paragraphs 64. through 66.; Section K.

- Electronic Foreign Clearance Guide

- DoDI 4515.13, Sections 3, 4, 10, and 12

- United States Indio Pacific Command Instruction 0201.2

- HQ AMC/A4T policy, messages, memorandums, and directives

- GATES

The Contractor shall:

1.3.1. Ensure passengers are knowledgeable of hazardous materials/dangerous goods that are acceptable to be carried for personal use in carry-on baggage and in checked baggage.

1.3.2. Ensure the AMC Commander’s comment system is available to include: a current posted 731 AMS/CC picture and an ample supply of blank AMC Form 253 “Air Passenger Comments”. The Contractor shall not accept the completed comment forms directly from passengers.

1.4. Aero-medical mission support. The Contractor shall provide assistance with loading/offloading of patients and aero-medical equipment.

1.5. Records, Reports, and Electronic Data Interchange.

1.5.1. The Contractor shall create, maintain, and dispose of Government-Required Records IAW AMCI 24-101, Vol. 6 paragraphs 6. through 6.6.; 8 through 8.4.6.; 9. through 9.1.; 11. through 14., GATES, and AMC/A4T policy messages, memorandums, and directives. The Contractor shall provide the original record or a reproducible copy of any such record within three working days of receipt of the request. The Contractor shall:

1.5.1.1. Perform post flight procedures within 24 hours of aircraft departure unless a shorter period is directed by a governing directive.

1.5.1.2. Complete and file all flight transactions and related documentation within 48 hours of departure.

1.5.1.3. Research documentation retained by the Contractor and prepare reports within 48 hours of request.

Maintain a copy of all research requests for a period of 90 calendar days.

1.5.1.4. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.5.2. The Contractor shall prepare and submit the following reports within the time frames stated below or IAW the specified publication. A copy of reports identified with an * shall be provided to the PM, COR Manager, and

COR.

1.5.2.1. Monthly Station Traffic Handling Report, HQ AMC-A4T(M) WRS (AMC Form 82) IAW AMCI 24-101, Vol. 6, paragraphs 17. through 17.3.11., except 17.3.7. and 17.3.9. through 17.3.9.7.

1.5.2.2. Short, Cannot Locate, or Lost Shipment IAW AMCI 24-101, Vol. 6, paragraphs 16. through 16.3.3.1.

1.5.2.3. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraphs 15. – 15.4.

1.5.2.4. * AMC Key Asset and Equipment Report, RCS: HQ AMC-A43 (M) 8001 IAW AMCI 24-101, Vol. 5, paragraphs 3.1.3.1.; 12.1. through 12.2., AMCI 24-101 Vol. 11 paragraph 6.4.3., and AMCI 24-101 Vol. 13 paragraphs 12.2. through 13.2.

1.5.2.5. Mishandled Baggage Summary, (AMC Form 134a) IAW AMCI 24-101, Vol. 14, paragraphs 74.1. through 74.5.

1.5.2.6. *Vehicle and equipment mishap reporting shall be submitted IAW AMCI 24-101, Vol. 5 paragraph 12.7. to HQ AMC/A4T at the web site provided by the COR. All equipment and vehicle mishap data shall be submitted to CO, PM, COR Manager, and COR.

1.5.2.7. *731 AMS Weekly Recap Report. Complete and forward every Wednesday by 0900L to 731 AMS ATOC at the email address provided by the COR IAW current 731 AMS policy, messages, and memorandums.

1.5.2.8. The Contractor shall report ALL direct Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for HQ AMC/A4 via a secure data collection site.

The Contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/.

1.5.2.8.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported NLT October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at: http://www.ecmra.mil/. The following information is provided to facilitate establishing the required eCMRA account:

The eCMRA site associated with this contract is Air Force.

The Command of the Requiring Activity is Air Mobility Command.

The Unit Identification Code (UIC) for this requirement is FFGYC0.

The Federal Service Code for this contract is V999.

1.6. Communications Management and Information Systems. The Contractor shall interface with the Government communications and information systems representative(s) as required to manage the air terminal systems and ensure continued functionality. The Government will ensure the roles/privileges assigned to Contractor personnel on the Government computing platforms are limited to the roles/privileges essential to that individual’s performance of his/her assignments. The Government may limit or revoke these roles or privileges for any reason.

The Contractor shall:

1.6.1. Provide a GATES Work Station Area Security Officer (WASO) IAW GATES User’s Manual.

1.6.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the CO, PM, COR Manager, and COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required when a new GATES WASO is appointed.

1.6.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, notify the COR of software and hardware related problems within 48 hours of the request for assistance, and ensure GATES trouble tickets are submitted to the GATES HELPDESK as required to ensure unresolved problems identified and tracked until resolution is provided.

1.6.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.6.1.3.1. Notify the COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.7. Material Handling Equipment (MHE) and Vehicle Operations/Maintenance. The Contractor shall inspect, operate, maintain, and provide preventive/routine maintenance for all MHE and vehicles listed in the Performance Work Statement (PWS) to ensure maximum availability and utilization IAW:

- Air Force Instruction (AFI) 24-302, Chapter 7, Section 7B, paragraphs 7.12 - 7.17.

- Equipment Technical Orders (TOs), Instructions, and Operational Orders

The Contractor shall:

1.7.1. Operate all MHE and vehicles a minimum of once per month for the purpose of determining the operational and material condition.

1.7.1.1. Operate MHE and vehicles IAW applicable TOs and Manufacturer Operating Instructions.

1.7.2. Perform operator inspections on all MHE and vehicles using current inspection forms IAW AFI 24-302, paragraphs 7.12. through 7.17.6.

1.7.3. Maintain the appearance of MHE and vehicles. Cleaning and washing of MHE shall include their undercarriages.

1.8. Mechanized Material handling Systems (MMHS). The Contractor shall inspect, maintain, and provide preventive/routine maintenance for all MMHS listed in the PWS to ensure maximum availability and utilization

IAW:

- AMCI 24-101, Vol 5, paragraphs 11.1., 11.4., 11.4.1., 11.4.3., 11.4.3.2. through 11.4.4.

1.9. Aircraft Remaining Overnight (RON). The Contractor shall:

1.9.1. Aircraft Arrival: Upon completion of cargo and passenger handling operations utilize stanchions to provide a 360 degree cordon around aircraft RON.

1.9.2. Aircraft Departure: Within 30 minutes of aircrew arrival remove stanchions.

1.10. Customer Service. The Contractor shall:

1.10.1. Conduct tours for individuals and groups as coordinated by the COR.

1.10.2. Escort and provide transportation for AMC customers to and from the passenger terminal and the ROKAF entry control point.

1.10.3. Provide Korean language translation/communication services.

1.10.4. Coordinate Gimhae AB entry access as required for U.S. Military, Civilian, and Contractor personnel requiring access for official business.

1.10.5. Arrange for taxi transportation for arriving personnel escorted to the Gimhae AB Entry Control Point, provide directions and information concerning arrival/departure Immigrations requirements and list of Government approved local hotels.

1.11. Custodial Services. The Contractor shall ensure all Government-Furnished Equipment (GFE) and Government-Furnished Facilities (GFF) are clean.

1.12. Ground Maintenance. The Contractor shall maintain a safe and neat environment. At a minimum cut, rake, edge and pick-up grass; trim trees, bushes, hedges and shrubs; provide ice control measures and remove snow from all sidewalks, steps, drives and parking areas within 150 feet of all GFF.

1.13. Environmental, recycling, resource recovery, and pollution prevention programs. The Contractor shall:

1.13.1. Comply with installation and host nation environmental, recycling, resource recovery, and pollution prevention programs.

1.13.2. Manage and control hazardous materials/waste as well as ensure the proper storage of any hazardous material used by the Contractor.

1.13.3. Clean-up and properly dispose of hazardous materials/waste. This is included under the basic monthly service CLIN.

2. SERVICE DELIVERY SUMMARY. (SDS). The SDS represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of Contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected 1) without negative mission impact, and/or 2) adversely affects another Government agency’s ability to accomplish their mission, and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Performance Objective PWS Paragraph

Performance Threshold

1. Provide ATGHS to facilitate on-time aircraft departure

1. No critical nonconformance (a delay which exceeds 60 minutes) and no more than one delayed mission caused by the Contractor each month.

2. Manage information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization and aircraft on-time departure reliability.

1.1. through 1.1.4. No critical nonconformance and less than six minor nonconformances each quarter.

3. Provide aircraft services 1.2. through 1.2.7.2.

No critical nonconformance and less than six minor nonconformances each quarter.

4. Provide passenger and baggage services

1.3. and 1.3.2. No critical nonconformance and less than six minor nonconformances each quarter.

5. Manage records, reports, and electronic interchange.

1.5. through 1.5.2.7.

No critical nonconformance and less than six minor nonconformances each quarter.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES, AND

TRAINING

3.1. Government-Furnished Materials (GFM): GFM, Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM provided NLT five working days before the contract performance start date. Any missing items shall be annotated on the inventory and the CO notified in writing. The Contractor shall sign a receipt for all materials provided by the Government.

3.1.1. The Contractor shall request additional materials by providing a written (email or memorandum) request to the COR at least 60 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor shall return all residual inventories to the Government.

3.1.2. The Contractor shall pack and move GFM as coordinated with the COR during facility renovations, improvements, or relocation efforts.

3.2. Government-Furnished Equipment (GFE): GFE, Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT ten calendar days before completion of the contract period, including any option periods. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO and PM shall be provided a copy of the inventory signed and dated by the COR and Contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order.

In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The Contractor shall submit written (email or memorandum) requests for additional or replacement GFE to the CO, PM, COR Manager, and COR. Such requests shall specify the reason for the request. The Contractor shall prepare and turn in GFE approved for replacement or repair.

3.2.2. The Contractor shall pack and move GFE as coordinated with the COR during facility renovations, improvements, or relocation efforts.

3.3. Government-Furnished Facilities (GFF). GFF, Appendix C-3, have been inspected by the Government. The Government will correct hazards according to approved plans of abatement taking into account safety and health priorities should a hazard within a GFF be identified. The Government will provide dedicated Defense Switching Network (DSN) telephone lines and appropriate computer network connections. The Contractor shall ensure that telephones and computers are only used for “Official Government Business”.

3.3.1. The Contractor shall furnish the CO, PM, COR Manager, and COR documentation describing, in detail, any modification requested before any modification of the GFF is performed by the Contractor at their expense. No alterations to the facilities shall be made without specific written permission from the CO. The Contractor shall return the GFF to the Government in the same condition as received, fair wear and tear and approved modifications excepted. GFF shall only be used in performance of this contract.

3.3.2. The Contractor shall make sure Contractor personnel practice utilities conservation to include water, electricity, and resources in all facilities as well as ensure that telephones are only used for “Official Government Business”.

3.3.3. The Contractor shall coordinate and provide assistance with the relocation of functional areas of operation as required within their existing capabilities. The Government will de-conflict coordinated relocation efforts with Contractor performance requirements, and arrange for sufficient time to accomplish relocation efforts.

3.4. Government-Furnished Services

3.4.1. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail.

3.4.2. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.3. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.4. Police Services. Includes vehicle decals and parking pass services, as well as Force Protection inspections.

3.4.5. Safety Services. Includes operation of installation safety programs, educational support, and promotional efforts.

3.4.6. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.4.7. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.8. Disaster Preparedness. Disaster Preparedness and Contingency Response. Includes operation of disaster preparedness and contingency response programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.9. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.10. Test Control Officer. Includes final examination administration for ATGHS correspondence and web-based courses.

3.5. Government-Provided Training.

3.5.1.Government personnel will provide initial familiarization training at Kunsan AB to Contractor personnel for the first 15 calendar days of the contract performance period. The Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS.

Training will include, but not be limited to, such things as AMC operating procedures; documentation requirements;

cargo/mail/ in-check, processing, preparation for airlift; passenger/baggage processing; JI processes; aircraft loading/unloading; Load Team Chief requirements; records and reports requirements; GATES; and maintenance/operation of vehicles and equipment.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 15 calendar days if agreed to in writing by the Contractor and Government.

3.5.2. Contractor personnel performing as joint-inspectors, hazardous materials inspectors, and/or load planners shall be designated in writing and a current certificate of completion for the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course provided to the CO, PM, COR Manager, and COR not later than seven calendar days after the Post Award conference. For those Contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of Contractor personnel identified as JI, hazardous materials inspectors and/or load planners. The course duration is five academic days and is currently held at Ft Lee VA, and may be held at other locations world-wide.

3.5.2.1. Contractor personnel shall complete the Air Transportation Hazardous Inspectors Course via Web-based Training (WBT) to maintain required certification to fulfill the requirements of the PWS for the duration of the contract. Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time and testing location shall be coordinated with the COR. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.3. Contractor personnel shall satisfactorily complete hazardous material handler training IAW AFMAN 24-204.

The Contractor shall designate hazardous materials handlers in writing to the CO, PM, COR Manager, and COR.

3.5.4. Within seven calendar days prior to performance start, the Contractor shall designate in writing to the CO, PM, COR Manager, and COR personnel performing as Aircraft Load Planners. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AMCI 24-101, Vol. 22, Attachment 5, paragraphs A5.1.2. through A5.1.21. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.5. The Contractor shall designate JI personnel in writing to the CO, PM, COR Manager, and COR NLT the first day of familiarization training. JI personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the Contractor's qualified JI Instructor (Kunsan AB), reference PWS Appendix C-4, Government Joint Inspector Program Requirements.

3.5.6. The Contractor shall designate in writing no later than NLT the first day of familiarization training to the CO, PM, COR Manager, and COR Government-Furnished MHE and Vehicle drivers. MHE and Vehicle drivers will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor's instructors.

3.5.7. The Contractor shall designate Load Team Chief personnel in writing to the CO, PM, COR Manager, and COR NLT the first day of familiarization training. Load Team Chief personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the Contractor's qualified Load Team Chief Instructor, reference requirements Appendix C-5, Government Load Team Chief Training Requirements.

3.5.8. The Contractor shall designate in writing to the CO, PM, COR Manager, and COR records management and publications library management, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor.

3.5.9. Training requirements shall be coordinated with the COR.

3.5.10. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course.

4. GENERAL INFORMATION: The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as GFM, GFE, GFF, Government-Furnished Services, and Government-Provided Training), as required, to perform ATGHS as defined in this PWS, in support of the DTS.

4.1. Contractor Personnel. The Contractor shall provide a Station Manager and Alternate Station Manager(s) who shall be responsible for the performance of the work. The Station Manager and Alternate Station Manager (s) shall be U.S. Citizens each with a Secret Security Clearance. The name of these persons shall be designated in writing to the CO, PM, COR Manager, and COR 10 work days prior to the contract performance start date.

4.1.1. The Station Manager/Alternate Station Manager(s) shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager/Alternate Station Manager(s) shall either be present on the work site or able to respond to the work site within one hour of notification by the Government; and, shall read, write, speak, and understand English in order to use technical manuals and references, as well as, communicate effectively.

4.1.1.2. The Station Manager/Alternate Station Manager(s) shall at a minimum attend base logistics, transportation, deployment, exercise, safety, and force protection meetings.

4.1.2. The Contractor shall meet with the CO, PM, COR Manager, COR, and other Government personnel as required by the CO.

4.1.3. The Contractor shall ensure all personnel are qualified for their positions, provide verifying documentation to the CO upon request; and, able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The Contractor shall notify the CO, PM, COR Manager, and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.3.1. The Contractor shall ensure a sufficient number of Contractor personnel retain, as applicable, current and valid certificates, identification cards, licenses, badges, and clearances prior to commencing performance and to fulfill the requirements of the PWS for the duration of the contract.

4.1.3.1.1. The Contractor shall ensure government-furnished vehicle operators have a valid license IAW AFMAN 24-306, paragraphs 3.4., and 3.10.

4.1.4. Contractor personnel shall present a neat appearance and wear a commercial airline equivalent uniform, to include outer garments, (appropriate for the specific functions performed) bearing the name of the company.

4.1.4.1. All Contractor personnel shall wear a name tag. The Station Manager/Alternate Station Manager(s) name tag shall identify their position.

4.1.5. All Contractor personnel shall receive government furnished mandatory Smallpox and Anthrax vaccinations.

Vaccinations will be administered at a military treatment facility or other DoD designated immunization location(s).

4.2. Hours of Operation. The Contractor shall staff functions from 0830 to 1630 local time, Monday through Friday. At a minimum, during these established operating hours, the Contractor shall log into GATES, review the GATES Mission Monitor, coordinate the Prior Permission Required requests with Gimhae Base Operations, and coordinate cargo/passenger movement. Additionally, the Contractor shall staff functions outside the established operating hours to perform services required when aircraft are scheduled. The Contractor shall anticipate approximately 20% of the annual performance required to meet specific aircraft arrival/departure mission requirements will occur outside the established (0830-1630) hours of operation.

4.2.1. The Contractor shall provide the CO, PM, COR Manager, COR, 613 AOC/AMDM, 731 AMS/ATOC, and TACC with the means and information needed to contact the Station Manager around the clock. Contractor personnel shall respond to the work site within two hours of notification by the Government. The Contractor may provide stand-by personnel when the TACC, COR and local customers agree performance of service is not required during U.S. Federal and Republic of Korea holidays.

4.2.2. Force Augmentation. AMC reserves the right to insert personnel to augment Contractor operations. The senior AMC representative, in coordination with the Station Manager or Alternate Station Manager, has overall management responsibility for prioritizing workload and resources. The Contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services, to include but not limited to the use of GFM, GFE, and GFF.

4.3. Training. The Contractor shall be responsible for all Contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract. The Contractor shall:

4.3.1. Prior to performance under the contract develop an aircraft load planners program to ensure a sufficient number of Contractor personnel complete required training, IAW AMCI 24-101, Vol. 22, Attachment 5, paragraphs A5.1.2. through A5.1.21.

4.3.2. Prior to performance under the contract, develop a JI program to ensure a sufficient number of Contractor personnel complete required JI certifications IAW PWS Appendix C-4, Government JI Program Requirements, to fulfill the requirements of this PWS for the duration of this contract.

4.3.2.1. Utilize the HQ AMC/A4TS approved JI curriculum.

4.3.3. Develop a Government-Furnished MHE and Vehicle Drivers Program using the AMC Lesson Plans and Qualification Training Packages (QTP) provided by the COR.

4.3.3.1. Ensure all drivers are properly trained and certified before operating any Government-Furnished MHE or Vehicles; and, complete annual drivers refresher training.

4.3.3.1.1. Personnel who fail initial or annual drivers refresher training will re-accomplish prerequisite AMC Distributed Learning Service (AMC DLS) courses, attend the initial training course, and complete driving competency evaluation.

4.3.4. Provide the CO, PM, COR Manager, and COR a list designating qualified personnel in writing for the following: Hazardous Materials Inspectors/Handlers, Aircraft Load Planner Instructors/Aircraft Load Planners, JI Instructors/Inspectors, Load Team Chiefs, MHE and Vehicle Instructors/Drivers.

4.3.4.1. The Contractor shall provide the CO, PM, COR Manager, and COR an initial list of Contractor personnel fulfilling these PWS requirements NLT the contract performance start date and provide an updated list within 24 hours of the employment, termination, and/or decertification of Contractor personnel. This list shall include at a minimum the following information: certification date, certification expiration date, and required refresher training date.

4.4. Quality Programs.

4.4.1. The Contractor shall utilize their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.4.2. When the Contractor is augmented with military personnel, both parties will be working simultaneously toward the same performance objectives. When defects are noted, the cause will be evaluated. Only defects that are clearly the sole responsibility of Contractor personnel will be documented as deficient Contractor performance. The Contractor shall not be held accountable for any defect if the responsibility cannot be readily determined.

4.5. Safety. The Contractor shall comply with the latest applicable Federal, Air Force, AMC, and Installation, regulations, instructions, policies, management plans, and requirements regarding personnel health, occupational and operational safety, and airfield operations. The COR shall provide copies of publications not available on the web and updates as they become available. The Contractor shall:

4.5.1. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. The Government safety program manager may conduct periodic and no-notice visits to the Contractor work site.

Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established regulations, instructions, policies, management plans, and requirements are not being met.

4.5.1.1. Develop checklists using relevant safety guidance to brief personnel on hazards associated with air terminal and flight line operations.

4.5.1.2. Ensure Personal Protective Equipment is available and properly used.

4.5.2. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the Contractor.

4.5.3. Maintain eye wash stations, hazardous clothing kits, and hazardous spill kits, and inspect each monthly or more frequently, as required.

4.5.4. Maintain a Material Safety Data Sheet (MSDS), Occupational Safety and Health Administration (OSHA) Form 20 for each hazardous or potentially hazardous material or chemical to be utilized by the Contractor.

4.5.5. Be responsible for briefing and ensuring the Contractor personnel adhere to the traffic rules and regulations.

4.5.6. Report hazardous situations or events which cannot be eliminated immediately to the CO, PM, COR Manager, and COR.

4.5.6.1. Deliver a written report within 12 hours, which includes, at a minimum, the following: a) date and time, b) situation or event, c) personnel and resources involved or affected, and d) a narrative description.

4.5.7. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.5.7.1. Deliver a written incident/accident report to the CO, PM, COR Manager, and COR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.6. Security. The Contractor shall comply with the applicable DoD, USAF, AMC, and Installation Instructions, regarding Operational, Physical, and Communications Security as well as the Anti-terrorism/Force Protection Programs.

4.6.1. The Contractor shall ensure all Contractor personnel employed to perform contract requirements have a successfully completed Tier 1 Investigation or Secret Security Clearance on file, obtain a Common Access Card (CAC) and Synchronized Pre-deployment and Operational Tracker (SPOT) Letter of Authorization (LOA).

4.6.2. Upon contract award, the Contractor shall submit the full names, Social Security Numbers, dates of births, and places of births of all Contractor personnel to the Trusted Agent (TA). The TA will forward the information to United States Transportation Command (USTRANSCOM)/J3-MP (transcom.scott.tcj3.mbx.protection-services-center@mail.mil) for vetting through JPAS by USTRANSCOM Security Services Center (SSC) to ensure investigative and clearance requirements have been satisfied. If J-3/MP requires an OF 306, Declaration for Federal Employment, the TA shall request the Contractor to submit a completed OF 306 for any personnel who do not meet the clearance requirements. This shall be completed before the TA accesses the DoD Trusted Associate Sponsorship system (TASS) and submits requests for issuance of CACs to Contractor personnel. Contractor personnel will be denied the ability to work in support of this PWS, if they do not have the required investigative or security clearance and their information will not be loaded into TASS. These procedures are to be followed whenever the Contractor adds new employees to this contract's workforce.

4.6.2.1. Contractor employee background investigations in JPAS must reflect either an open, closed, or adjudicated status. Contractor personnel with an incident report(s) posted in JPAS will be not be permitted to work under this contract until Personnel Security Management Office for Industry (PSMO-I) adjudicates the incident report. Interim security clearance requests are only accepted if they have been opened with OPM in JPAS. No exceptions to these rules will be allowed by USTRANSCOM/J3-MP.

4.6.2.1.1. Contractor personnel required to access, handle, or transport classified material or equipment must have a Secret Clearance posted in JPAS, an Interim Secret Clearance is not authorized.

mailto:transcom.scott.tcj3.mbx.protection-services-center@mail.mil mailto:transcom.scott.tcj3.mbx.protection-services-center@mail.mil

4.6.3. Contractor personnel will be loaded into TASS with an expiration date on their CAC for a period not to exceed three years upon notification by the SSC that Contractor personnel meet the investigative requirements.

Once approved by the TA, the contractor employee may go to the nearest Real-Time Automated Personnel Identification System (RAPIDS) / Defense Enrollment Eligibility Reporting System (DEERS) office for CAC issuance.

4.6.4. Upon completion of this contract or upon termination of personnel, all Contractor personnel who possess CAC cards shall return these cards to the COR.

4.6.4.1. The CO may delay final payment under a contract if the Contractor fails to comply with these requirements.

4.6.5. Contractor personnel shall be removed and barred from the worksite if the Government notifies the Contractor that the employment or the continued employment of the individual is prejudicial to the interests or endangers the security of the United States of America to include but not limited to security deviations/incidents and credible derogatory information obtained on Contractor personnel during the course of the contract period.

4.6.6. The Government may supplement the Contractor’s work force if Tier 1 Investigations or Secret Security Clearances are not received prior to the contract performance start date. The costs required to perform the services listed in the PWS shall be deducted from the Contractor’s monthly payment if any delays in receipt of Tier 1 Investigations are due to the Contractor’s late submission of requests or if an investigation reveals the Contractor’s designated personnel are determined not eligible for clearance.

4.6.7. Tier 1 Investigations or Secret Security Clearances required because of Contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for Government performance while Contractor personnel are awaiting clearances shall be deducted from the Contractor’s monthly payment based on actual costs incurred.

4.6.8. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, non-public information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DoDI 8582.01 - Security of Unclassified DoD Information on Non-DoD Information Systems, 6 June 2012;

(b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government PM before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government.

The Government will require Contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.6.9. The Contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security and Information Security regulations.

4.6.10. The Contractor shall not transmit For Official Use Only information on networks not approved for this information or on Contractor networks without the approval of USTRANSCOM/FP.

4.6.11. The Contractor shall ensure that personnel have the appropriate passes, badges, and identification to accomplish all services as specified in the PWS, to include but not limited to security badges/flight-line access badges.

4.6.11.1. Contractor personnel who possess any Government badges shall return these badges to the COR upon completion of this contract or upon termination of personnel.

4.6.12. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Antiterrorism Level I training and provide the COR with the computer generated completion certificates.

4.6.13. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Information Awareness Training and provide the COR with the computer generated completion certificates. The website for the Cyber Awareness Challenge course will be provided by the COR

4.6.13.1. Contractor personnel shall protect their CAC login Personal Identification Number (PIN); and, not share either their PIN or access to their GATES account.

4.6.14. The Contractor shall participate in Random Anti-Terrorism Measure (RAM) activities to the best of their ability. The Contractor shall not add additional staff to perform RAMs. The PWS airlift mission performance requirements take precedence over RAM activities.

4.6.15. The Contractor shall provide the CO, PM, COR Manager, and COR an initial list of Contractor personnel which includes at a minimum the following information: name (last, first, middle initial), primary position title, level of investigation/security clearance as well as date of approval, passport number and visa expiration date, SPOT LOA issue date, and date of on-site employment and termination NLT the contract performance start date; and, provide an updated list within 24 hours of the employment and/or termination of Contractor personnel.

4.6.16. Security requirements are identified in the DD Form 254, DoD Contract Security Classification Specification. A completed/signed DD Form 254 is attached to the contract.

4.6.17. The Contractor shall have a valid Facilities Clearance Level (FCL) of SECRET. Interim FCLs are acceptable provided they are not expired. FCL procedures and security guidelines for adjudicative requirements are outlined in DoD 5220.22-M and DoD 5200.2-M. FCLs and Interim FCLs must be awarded by the Defense Security Service (DSS) or the PSMO-I. FCL’s will be sponsored by USTRANSCOM thru DSS if the CO approves the action.

4.6.18. The Contractor shall comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and any revisions to the manual, notice of which has been furnished to the Contractor.

4.6.18.1. Subsequent to the date of this contract, if the security classification or security requirements under this contract are changed by the Government and if the changes cause an increase or decrease in security costs or otherwise affect any other term or condition of this contract, the contract shall be subject to an equitable adjustment as if the changes were directed under the Changes clause of this contract.

4.6.18.2.