Atch_1_PWS,_Amend_0001.pdf

HTC711-17-R-CC10, Amendment 0001 Attachment 1 - PWS

Performance Work Statement (PWS)

Combination Passenger and Cargo (Combi) Charter Airlift Services

1 January 2018

TABLE OF CONTENTS

SECTION 1 – DESCRIPTION OF SERVICES

1.2. SCOPE OF WORK

SECTION 2 – PASSENGER SERVICES

2.0. PASSENGER SERVICES

2.1. GENERAL

2.2. IN-FLIGHT PASSENGER SERVICES

2.3. PASSENGER CARE DURING DELAYS AND DIVERSIONS

2.4. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION

2.5. NO-SHOW PASSENGERS

2.6. AIRCRAFT LOAD

2.7. BUMPING PASSENGERS ON NON-STOP SERVICE

2.8. BAGGAGE SERVICES

2.9. ANIMALS

SECTION 3 – CARGO SERVICES

3.1. GENERAL

3.2. PACKAGING AND MARKING OF CARGO

3.3. UNAUTHORIZED RESTRICTIONS

3.4. AIRCRAFT LOADING

3.5. HAZARDOUS MATERIALS

3.6. SPECIAL CARGO (SIGNATURE SERVICE)

3.7. FUEL ON-LOAD

3.8. ADDITIONAL TIE DOWN EQUIPMENT

3.9. CARGO SAFEGUARDING

3.10. HAND SIGNALS

3.11. NONSCHEDULED OFF-LOAD OF CARGO

SECTION 4 – MISSION COORDINATION AND EXECUTION

4.1. CONTRACTOR REPRESENTATIVE

4.2. SCHEDULE FORMATION AND COORDINATION

4.3. REQUIRED INFORMATION PRIOR TO DEPARTURE

4.4. SEAT MAP SUBMISSION

4.5. AIRCRAFT UTILIZATION

4.6. SAFETY BARRIERS

4.7. DEPARTURE CLEARANCE

4.8. ACCESS AND ARRIVAL CLEARANCE REQUIREMENTS

4.9. ROUTE SUPPORT

4.10. FLYING IN CONTROLLED AIRSPACE

4.11. COMMUNICATIONS

4.12. TRIP CANCELLATION

4.13. DIVERSIONS

4.14. REROUTE

4.15. DEVIATION FROM MISSION SCHEDULE

4.16. EARLY DEPARTURE AND EARLY ARRIVAL

4.17. GROUND TIMES

4.18. STATION DELAY

4.19. SECURE LAUNCH

4.20. POSITIVE LAUNCH

4.21. ALTERNATE AIRPORTS

4.22. SCHEDULE TRAFFIC AND OPERATIONAL STOPS

4.23. SEVERE WEATHER CONDITIONS

4.24. GENERAL AIRFIELD INFORMATION

4.25 PETROLEUM SUPPORT

4.26. GROUND CHEMICAL WARFARE DEFENSE ENSEMBLE (GCWDE)

SECTION 5 – AIRCRAFT SERVICING AND MAINTENANCE

5.1. CONCURRENT SERVICING

5.2. ROUTINE SERVICING

5.3. SCHEDULED MAINTENANCE AT MILITARY INSTALLATIONS

5.4. ENROUTE TURNAROUND MAINTENANCE CHECKS AND SERVICING

SECTION 6 – GOVERNMENT-FURNISHED PROPERTY AND SERVICES

6.1. GENERAL

6.2. TRANSIENT ALERT AND RAMP SERVICES

6.3. TERMINAL AND TRAFFIC SERVICES

6.4. FUEL SPILLS

6.5. EMERGENCY HEALTH SERVICE FACILITIES

6.6. LEVEL I ANTITERRORISM TRAINING (AT)

6.7. SPECIAL HANDLING EQUIPMENT

6.8. BILLETING AND MEALS

6.9. AEROSPACE GROUND EQUIPMENT (AGE)

6.10. CONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES

6.11. OFFICE, WAREHOUSE, AND STORAGE SPACE

6.12. ENROUTE FLIGHT PLANNING ASSISTANCE (DOMESTIC)

6.13. REPLACEMENT CHARTS AND FLIGHT INFORMATION PUBLICATIONS

(FLIPS

SECTION 7 – SECURITY

7.1. SECURITY REGULATIONS

7.2. REGULAR AND FREQUENT ENTRY INTO RESTRICTED/CONTROLLED

AREAS

7.3. FACILITY SECURITY CLEARANCE

7.4. PERSONNEL SECURITY CLEARANCE

7.5. NON-AIRCREW SECURITY CLEARANCES

7.6. UNSCHEDULED STOPS

7.7. OPERATIONS SECURITY (OPSEC)

7.8. CONTRACTOR COMPANY PERSONNEL AND COMPANY FACILITY

SECURITY OFFICER (FSO)

7.9. AIRCRAFT PHYSICAL SECURITY

7.10. PASSENGER SECURITY PROCESSING

7.11. CLASSIFIED CORRESPONDENCE

7.12. COMMON ACCESS CARDS (CACS)

7.13. AUTHORITY TO LEAVE UNSAFE AIRCRAFT

SECTION 8 – SERVICE DELIVERY SUMMARY

8.1. RELIABILITY AND ACCEPTABILITY RATES

8.2. INSPECTION PROCEDURES

SECTION 9 – INVOICING AND PAYMENT

9.1. ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

9.2. FERRY DECLARATION

9.3. REIMBURSABLE SUBMISSIONS

9.4. DEFICIT TRAFFIC

9.5. POST AWARD CONFERENCE - MINIMUM ORDER

APPENDICES

APPENDIX 1 DEFINITIONS

APPENDIX 2 REFERENCED PUBLICATIONS AND FORMS

APPENDIX 3 REQUIRED REPORTS

APPENDIX 4 AIRCRAFT CLEARANCE AND SOFA GUIDANCE

APPENDIX 5 SCHEDULE RELIABILITY AND ACCEPTABILITY

APPENDIX 6 IRAPT AND FERRY DECLARATION

1.0. Description of Services. This contract provides global air charter transportation services utilizing part 121 aircraft configured to simultaneously transport both passengers and cargo.

Combi aircraft shall be Department of Defense (DoD) Commercial Airlift Review Board (CARB) approved and shall consist of (1) passenger seating equivalent to commercial standard economy configuration, and (2) the capability to accommodate 108" x 88" (standard military) 463L compatible pallets on the main deck of the aircraft. Contractor responsibilities include, but are not limited to, full planeload port to port airlift transportation services, commercial equivalent economy passenger services, 463L pallet cargo services, and mission coordination.

The contractor shall (1) own or otherwise control U.S. registered aircraft of the type required to perform Combi airlift services, (2) be a current Civil Reserve Air Fleet (CRAF) participant, and

(3) offer for allocation their Combi aircraft used in performance of this contract to the CRAF program throughout the duration of this contract.

1.1. Scope of Work. The contractor shall provide all personnel, supervision, training, fully operational equipment, facilities, supplies and any items and services necessary to perform the tasks as identified herein for Combi airlift services. All services shall be rendered in accordance with (IAW) all applicable rules and regulations of the governing agencies as follows: FAA, Federal Aviation Regulations (FARs), Department of Transportation (DOT), United States Department of Agriculture (USDA), Defense Travel Regulations (DTR), International Air Transport Association (IATA), Air Mobility Command Instruction (AMCI) 24-101 and any and all other applicable regulations.

1.1.1. Airlift Services. The contractor shall provide air transportation services utilizing aircraft configured to simultaneously transport both passengers and cargo on the main deck of the aircraft. The contractor shall provide and maintain control of FAA part 121 certificated, fully operational aircraft capable of meeting the requirements of this PWS for the duration of this contract. All aircraft shall be equipped with qualified cockpit crew members and capable of completing each flight, on-time, without requiring regularly scheduled maintenance, except for enroute and turnaround service (unless otherwise permitted by the (CO)). Aircraft shall be able to fly in foreign restricted areas. The contractor is authorized to subcontract to a DoD approved foreign contractor pursuant to 32 CFR 861.

1.1.2. Aircraft Specifications. Aircraft shall provide commercial equivalent economy passenger seating and shall be capable of accommodating 108" x 88" (standard military) 463L compatible pallets on the main deck of the aircraft and equipped with mechanized roller and rail systems on the main deck of the aircraft that are fully compatible with 463L configured pallets and equipment. The aircraft shall be pressurized and weather avoidance radar equipped. Combi aircraft shall also have a nose, side forward, or side loading cargo door on the main deck of the aircraft. The contractor shall furnish barrier type nets for belly compartment of aircraft when in mixed configuration. All aircraft shall be listed on the contractor’s FAA Operations Specification D86 (Maintenance Program Authorization for Two-Engine Airplanes Used in Extended-Range Operation) and be authorized to conduct ETOPS operations.

1.1.3. Door to Door Services. The contractor shall have the capability of providing full plane load door to door, port to door or door to port services that may include trucking, storage, packing, palletization or additional services as specified at the task order level.

2.0. Passenger Services.

2.1. General. The contractor shall provide passenger services to include processing and boarding (when required), passenger care while in-flight, during flight delays and diversions, and post flight. Passenger services shall be equivalent to that provided in commercial charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS. In the event passengers are aggregated at airports where no Government contracted services are in place, the contractor shall provide preprocessing and manifesting, passenger processing to include check-in and customs arrival procedures.

2.2. In-flight Passenger Services. The contractor shall provide in-flight passenger services equivalent to that provided on international, economy class, commercial flights for passengers to include unaccompanied minors (ages 10-17 years old). The contractor is responsible for care of unaccompanied minors during flight, including any technical stops and any delay which occurs after boarding. The contractor will accept unaccompanied minors only for travel on non-stop or direct flights (i.e. a flight that makes a stop without a plane change). No unaccompanied minors will be permitted to travel on flights scheduled to remain overnight at any en-route location. The contractor shall provide the following amenities:

Serviceable, commercially cleaned pillows and blankets at origination and turnaround stations

A moist, heated, cloth towel prior to each hot meal and one hour before landing on flight segments greater than four (4) hours

Audio and video entertainment systems to include complimentary headsets. The contractor shall provide enough movies (released within two (2) years of the mission) for each flight segment so that no movie is watched more than one time per round trip mission

2.2.1. Meal Service. The contractor shall provide hot, in-flight meal and snack service equivalent to the dietary/protein standards, quantity, and quality provided to commercial, international, economy passengers at least every six (6) hours. Government sponsored personnel shall be served a meal or snack equivalent to that served to all other passengers. When requested by the Contracting Officer’s Representative (COR), the contractor shall provide sample meals/snacks. Passengers shall be offered a minimum of two (2) entrée choices for breakfast, lunch and dinner with a different entrée served for lunch and dinner (when applicable). The type of meal shall be appropriate to the local time of day being served. The contractor shall obtain beef products from caterers inside the continental United States (CONUS) only. The contractor shall honor special meal requests received from the Passenger Service Agent or Government representative at least 24 hours prior to departure. Meal service shall be provided based upon the scheduled duration (in hours and minutes) of non-stop mission segments as specified below:

Scheduled duration (in hours and minutes) Meal Service Segment less than 2+00 No meal or snack required Segment 2+00 to 4+00 One snack

Segment 4+01 to 6+00 One hot meal Segment 6+01 to 9+00 One hot meal plus one snack Segment over 9+01 Two hot meals

2.2.2. Beverage Service. The contractor shall provide beverage services throughout each segment of the mission. Except for legs into Kuwait and Al Udeid, full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available subject to contractor’s normal rules pertaining to age, sobriety, charges (commensurate with commercial operations) and schedule, unless otherwise directed by the CO.

2.2.3. Food and Water Sources. The contractor shall provide DoD personnel food and water secured from a trusted and secure vendor. Off-base trusted and secure vendor sources can be found at (http://phc.amedd.army.mil/topics/foodwater/ca/Pages/DoDApprovedFoodSources.aspx) and shall be transported to the aircraft via a secure vehicle. On-base retail sources with an acceptable inspection IAW TB MED 530, Tri-Service Food Code, conducted by the installation medical authority, are authorized.

2.3. Passenger Care during Delays and Diversions.

2.3.1. Passenger Care during Controllable and Uncontrollable Delays. The contractor shall coordinate all aspects of delays to ensure adequate passenger care is provided. The contractor shall be responsible for all manifested passengers during all delays, with the exception of passengers not yet onboard the aircraft during uncontrollable delays, in which case, the contractor shall care for such passengers if requested by the CO, on a reimbursable basis. During delays, the contractor shall provide hot meals (if the delay extends over a meal period), billeting, and transportation to and from feeding point, to all passengers (to include Government sponsored personnel). During mission delays not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure. Airline representatives shall ensure all passengers are briefed on delay specifics (e.g. schedule, quarters, meals, and transportation provided). The contractor shall provide 24 hour contact information with specific instructions relating to delay specifics. The contact shall remain available until all passengers have been provided for IAW this PWS. Additionally, the contactor shall assume responsibility for all billeting, subsistence and transportation of pets.

2.3.1.1. Overnight Delays. Overnight billeting will be considered when the delay is more than four hours or a passenger convenience delay is declared. Passenger convenience delays will be declared only by the CO. For extended carrier controllable delays beyond 24 hours, commercial transportation will be considered by the CO for those passengers travel deemed mission critical.

When passenger care during delays requires overnight billeting, the contractor shall ensure each delayed, unaccompanied passenger is afforded the opportunity to have a separate room, except for those desiring to share a room. After overnight billeting determinations have been declared and the onsite Government representative has provided a complete list of passengers entitled to receive billeting, the contractor shall deliver all passengers and baggage to the appropriate location within 2 hours.

2.3.1.2. Onward Travel Connections and Late Baggage Arrival - Controllable Delay. In the event a mission experiences a controllable delay and arrives at the passenger’s manifested destination two hours or more after the scheduled arrival time, or when passengers receive their baggage after the contract delivery time IAW PWS paragraph 2.9.1., passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays and 1.1.5.1.1. Overnight Delays above, if required. An announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation. The contractor shall describe the process and provide all materials necessary for passengers to obtain reimbursement.

2.3.1.3. Onward Travel Connections - Uncontrollable Delay. In the event a mission experiences an uncontrollable delay and arrives at the passenger’s manifested destination after the scheduled arrival time, the CO may require the contractor, on a reimbursable basis, to care for passengers who are unable to make onward travel connections.

2.3.2. Passenger Care during Controllable Diversions. If the contractor over flies an enroute station due to contractor controllable reasons, the contractor shall care for the passengers awaiting transportation at the over flown station and the passengers who were to be off-loaded at the over flown station until they are delivered to the manifested destination. Passenger care shall be provided in accordance with paragraph 1.1.5. Passenger Care During Delays.

2.3.3. Passenger Care during Uncontrollable Diversions. If the contractor over flies an enroute station due to uncontrollable reasons, AMC will care for the passengers awaiting pickup at the enroute station. The contractor shall be responsible for all costs incurred to care for passengers who were diverted from their enroute station until they are delivered to the manifested destination or until such time as the Government provides air transportation. The contractor shall coordinate onward transportation arrangements with the CO.

2.4. Off-loading Passengers Short of Manifested Destination. When passengers are off-loaded short of destination at the direction of the Government, the contractor is not responsible for the care of or further transportation of such passengers.

2.5. No-show Passengers. The contractor shall brief passengers on the aircraft departure time prior to permitting passengers to deplane under any circumstance. In the event passengers fail to return on time, the contractor shall make every effort to locate missing passengers in the terminal area. If the passenger cannot be located, the contractor is not responsible for any subsequent passenger care or further transportation. The contractor shall establish procedures for off-load of baggage for no-show passengers unless that baggage has received customs pre-clearance.

Copies of the contractor's program shall be furnished to the CO upon request.

2.6. Aircraft Load. When an aircraft is overloaded, the contractor shall decide the number of passengers, weight, or articles that shall be carried. The passenger ACL will be reduced with the concurrence of the CO.

2.7. Bumping Passengers on Non-Stop Service. In the event the ACL must be reduced, for either controllable or uncontrollable reasons to provide non-stop service, the Contractor shall move space-required bumped passengers on the next available scheduled service flight. In addition, Space-A passengers already in transit from a previous station and have not reached their final manifested destination will be moved on the next scheduled service flight. The bumped passengers become the sole responsibility of the carrier until moved, to include but not limited to, meals, lodging and transportation to and from lodging. In addition, if deemed appropriate by the CO, the contracted price will be discounted by the percentage of bumped passengers, as negotiated with the CO.

2.8. Baggage Services. The contractor shall provide baggage services IAW commercial standards and as supplemented below.

2.8.1. Baggage Off-loading. The contractor shall off-load all baggage within 45 minutes after block in. Pets shall be available for pickup not later than 30 minutes after aircraft block time.

The first piece of baggage shall be on the arrival carousel not later than 20 minutes after aircraft block. Baggage for Distinguished Visitors (DV) and passengers on Emergency Leave (EL) shall be treated as priority and available for pick up not later than 20 minutes after aircraft block time.

The contractor’s onsite representative is responsible to coordinate with the Government load team or their subcontractor to ensure DV and EL baggage is clearly marked with DV/EL tags and loaded in the contractor’s required positions to facilitate compliance.

After Customs clearance, the contractor shall re-check and re-board checked baggage for in-transit passengers.

2.8.2. Unclaimed Baggage. If the contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the contractor shall contact the AMC Baggage Service Center (BSC) at 800-851-5761 or 437aps.bsc@us.af.mil for assistance in determining the correct location to forward the baggage.

2.8.3. Checked Baggage Liability. The contractor shall contact the BSC for assistance and to coordinate remedies for delayed, lost, damaged, pilfered or unclaimed baggage. The contractor shall actively facilitate the adjudication of all claims for lost, damaged, pilfered, and found baggage and settle all claims within 60-days of receiving the case file from the BSC. The contractor shall retain responsibility of baggage pending disposition and any delivery charges incurred. Contractor shall acknowledge receipt of case files and notify the BSC of final adjudication with the passenger. Contractor shall also provide the BSC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged and pilfered baggage. Individual contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention, if applicable. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e. Army, Air Force, etc.).

2.9. Animals. Pets (cats and dogs only) shall be carried in the pressurized baggage compartment of the aircraft. The contractor and the CO will mutually agree upon the number of pets/weight to be moved in the aircraft’s pressurized baggage compartments and in the cabin, according to aircraft type. Mutually agreed upon pet spaces/weight will not be exceeded. Pets shall be accepted for carriage at the owner’s risk and subject to the requirements of the contractor. The contractor shall ensure pets will be loaded last and are properly secured prior to departure. All pets shall be handled IAW AMCI 24-101, Volume 14. Service animals shall be transported IAW DoD guidelines and military working dogs shall be transported IAW FAA regulations and AMCI 24-101, Volume 14. Military working dogs are always manifested as cargo and moved in the pressurized cargo compartment of the aircraft with the exception of mission critical requirements and concurrence of the carrier. This should be approved on a case by case basis due to safety concerns.

2.9.1. Noncombatant Evacuation Operation (NEO) Missions. For the purpose of noncombatant or other evacuation operations, the contractor shall respond to the operation director’s requirement to transport dependent family members and their pets to a designated safe haven. During NEO missions, pets will take priority over personal baggage movement in the cargo areas and may be in large numbers commensurate to the number of passengers and families. To maximize the cargo area, any number of pets can be transported in the passenger cabin in a United States Department of Agriculture (USDA) approved pet carrier that will fit under the seat. Larger pets will be presented in an approved pet carrier and transported in the aircraft’s pressurized baggage compartments.

3.0. Cargo Services.

3.1. General. The contractor shall provide cargo transportation services IAW AMCI 24-101 volume 11, FAA, FARs and this PWS. The contractor shall deliver all cargo in the same condition as tendered by the Government. The contractor shall retain responsibility for safe cargo loading operations including overseeing safe load team operations, spotting MHE adjacent to aircraft and ensuring cargo is loaded and secured. Cargo and baggage may include hazardous material Classes 1 through 9 as defined in the IATA Dangerous Goods Regulation.

3.2. Packaging and Marking of Cargo. The Government or vendor will properly pack cargo offered for air movement to prevent damage of cargo, person, or property during the flight.

Shipments of material identified by the DOT as regulated shall be packaged, marked and labeled in accordance with applicable FAA, IATA, DTR and DOT regulations. If the contractor disassembles a shipment for any reason, they shall completely reassemble shipments to the original configuration prior to delivery.

3.3. Unauthorized Restrictions. Prior to positioning the aircraft for flight, all unauthorized restrictions to cube shall be removed from the cargo compartment. As applicable, aircraft must be equipped with cargo sill guards when on-loading or off-loading cargo.

3.4. Aircraft Loading. The Government will be responsible for the accuracy of the weights entered on the form by the loading supervisor. The Government will load the aircraft according to the contractor provided planned load breakdown. The contractor shall be responsible for weight and balance of the cargo loading and shall make a visual check of cargo load.

3.5. Hazardous Materials. The contractor shall transport hazardous materials IAW AFMAN 24-204 IP as provided by the DOT Special Permits 7573 and 9232. Whenever hazardous materials are on board the aircraft, the pilot in command or designated representative shall enter the following information in the remarks section of the flight plan: proper shipping name, classification, and net explosive weight (NEW); and shall advise the tower or ground control prior to taxiing and landing. Identification shall include aircraft identification number, NEW, or quantity of other hazardous materials, hazard class/division proper shipping name, UN number, and Estimated Time of Arrival (ETA)/Estimated Time of Departure (ETD). Any aircraft transporting explosives and other hazardous materials shall be equipped with a current copy of the ICAO, "Emergency Response Guidance for Aircraft Incidents Involving Dangerous Goods" handbook. The Contractor shall report any condition involving cargo that constitutes a hazard to operations IAW Appendix 3 Required Reports, Hazard Reporting. If the DoD manifested cargo leaks or spills while on the aircraft, qualified government personnel, if available, will assist the carrier in cleanup of the aircraft and equipment as required.

3.6. Special Cargo (Signature Service). The contractor shall provide signature service IAW AMCI 24-101 Volume 11, Cargo and Mail Policy from origin to destination of the shipment for registered mail, AMC pouches, high value cargo, and life or death urgency shipments. The purpose of signature service is to provide continuous responsibility for custody of the material during transit. A contractor station representative or crewmember, who must be a U.S. national, shall be responsible for signing for such shipments at station of origin and obtaining the signature of an authorized Government representative at destination. The DD Form 1907, Signature and Tally Record, or the manifest accompanying the shipment may be used to sign for shipments. When a crew change is made enroute, the contractor’s station representative shall be responsible for briefing the incoming crew of the signature service shipments on board the aircraft.

3.6.1. Unscheduled Interruption on Flights Containing Signature Service. In the event a flight containing signature service material is delayed, interrupted or terminated at an unscheduled point, immediate notice shall be given to the CO. Prompt and strict compliance with instructions received pertaining to the security of the material shall be maintained.

3.7. Fuel On-Load. The contractor shall compute estimated fuel on-load when the Government provides the information on cargo available for movement. The contractor shall request an actual fuel on-load as soon as practicable after the planned load breakdown is provided to the Government for each mission.

3.8. Additional Tie Down Equipment. When additional tie down equipment is necessary to secure the loaded pallet to the aircraft, and prior coordination is made, the contractor shall furnish it. The contractor shall provide sufficient quantities of tie down equipment for separate tie down of heavy items such as engines or other types of cargo that must be secured separately.

3.9. Cargo Safeguarding. In the event of an incident or accident, the contractor shall be responsible for providing continuous protection of all cargo aboard the aircraft and for delivery of the cargo to the point designated by the CO. Any expenses incurred by the contractor in connection with safeguarding cargo off-loaded at the direction of the CO at any commercial field will be reimbursable to the contractor.

3.10. Hand Signals. The contractor shall adhere to operating instructions as prescribed in T.O.

36M-1-141, Operator and Operation Instruction Material Handling Equipment System Components of 463L (19 November 1974, Change 2 - 9 June 2000). Requests for a copy of this instruction should be referred to AFLCMC/WNZEB, 235 Byron Street, Suite 19A, Robins AFB GA 31098-1670 or (478) 222-1675.

3.11. Non-Scheduled Off-load of Cargo. If it is necessary to off-load cargo at any enroute commercial facility other than at the direction of the CO, the contractor shall immediately notify the CO of its arrangements for movement of cargo to the originally consigned designation. The contractor shall be responsible (at their expense) for off-loading and safeguarding such cargo from loss, theft or damage by the elements or other causes and for moving the cargo to its originally consigned designation unless the contractor is relieved of this responsibility by the

CO.

4.0. Mission Coordination and Execution.

4.1. Contractor Representative. A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three (3) hours in advance of all scheduled mission segment departures or actual arrivals (whichever is earlier) to coordinate any and all tasks IAW this PWS. This contractor representative shall contact the passenger/cargo services terminal to validate mission information and review any issues that have the potential to impact the mission, coordinate mission specifics with Government personnel, and shall have the authority to react to and effect necessary changes. In the event of an aircraft delay or deviation, the contractor representative shall immediately be available in person to coordinate all level of passenger care.

4.1.1. Prior to boarding SAAM, contingency or exercise missions, a contractor representative (aircraft captain, lead flight attendant or equivalent in responsibility) shall meet with the designated troop commander (primary responsible authority for passengers and acts as the point of contact with the senior flight attendant) to delineate respective roles and responsibilities, and to verify that all prohibited items are not loaded in the passenger cabin.

4.2. Schedule Formation and Coordination.

4.2.1. Fixed Award Channel Missions. 618 AOC (TACC) will provide proposed schedules for Contractor coordination no later than three (3) working days after award of the Task Order.

Within three (3) working days after notification of the proposed schedule, the Contractor shall provide, in writing, confirmation of the proposed schedule or a proposed alternative schedule.

Schedules may be revised upon request of either the Government or the contractor, provided the requester provides a minimum of twelve (12) hours prior to the scheduled departure of the trip and the requested change is mutually agreed upon.

4.2.2. Expansion Missions. The carrier will schedule all trips ordered under expansion no later than three (3) working days after notice of order. The Government will coordinate with carriers until acceptance is received. Schedules may be revised upon request of either the Government or the Contractor, provided the requester provides a minimum of twelve (12) hours prior to the scheduled departure of the trip involved and the requested change is mutually agreed upon.

4.3. Required Information Prior to Departure.

4.3.1. Passenger Information. No later than 24 hours prior to departure time, the contractor shall provide the following information to the Government: tail number; Allowable Cabin Load (ACL) in passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment.

4.3.2. Cargo Information. No later than ten hours prior to aircraft departure, the Government will provide cargo information to the contractor. All cargo loads will include the weight of the cargo and pallet combined when applicable. The contractor shall provide the AMC traffic representative a signed, planned load breakdown eight (8) hours prior to departure. The load breakdown shall include: load sequence, trip number and date, palletized and non-palletized cargo, ACL in pounds per segment, ACL in pounds critical segment, cube allowable in main compartment and belly compartments and a weight in pounds and cubic feet annotating a weight balance center of gravity within the aircraft limitations. For special cargo loads requiring 48 hour pre-coordination from the air terminal, the contractor representative shall provide the AMC traffic representative with adjusted pallet positions available when additional tie-down reduces aircraft floor space (i.e. pallet positions).

The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

4.4. Seat Map Submission. The contractor shall submit seat maps conforming to the aircraft configuration via email to the Transportation Reference Data Management (TRDM) program office at ustc.tcj6.trdm@us.af.mil, at least 30 days prior to the start of a mission or seven days after contract award, whichever is earlier. If the required seat spacing results in fewer available rows of seats than what is shown in the aircraft’s overhead numbering system, excess row numbers and seats shall be annotated as unavailable on the seat map. Seat map legends shall clearly identify the following:

1. Tail number

2. Total number of physical seats

3. Number of seats by pitch measurement

4. Seat pitch between rows

5. Emergency exits

4.5. Aircraft Utilization. The contractor shall transport, at a minimum, the full scheduled ACL.

The Government may utilize up to the maximum standard ACL. The contractor shall obtain a waiver from the CO prior to blocking off any area of the aircraft for nonuse or augmented, load route support crew and/or equipment except to block up to 1 seat for crew rest. This seat shall be designated and approved prior to the start of a mission and shall be identified as “USTRANSCOM Approved Crew Rest Seat”. Unless otherwise pre-approved by the CO, this seat shall only be used for crew rest during mission operation. The contractor is authorized to use the overhead bin space above the USTRANSCOM approved crew rest seat to store items.

4.5.1. Transporting Additional Items. The Government may require the contractor to transport courier material, mail, additional baggage in any amount not to exceed 1,000 pounds of Guaranteed Allowable Cabin Load (GACL) and configuration must fit in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

4.5.2. Planning Weights. When available, the contractor shall use DoD provided weights for planning purposes. In the absence of DoD provided planning weights into the United States Central Command (CENTCOM) Area of Responsibility (AOR), the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

4.5.2.1. Weight Computations.

4.5.2.1.1. Locations with Currently Calibrated Scales. At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers’ weight and their carry-on baggage weight.

4.5.2.1.2. Locations without Currently Calibrated Scales. At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with additive item weights IAW AMC Pamphlet 24-2 Volume 1, Table 7.2. and DTR Part III, Appendix V, Figure V-23, para 4.d to determine the total weight of each passenger. In addition, the following items will be assessed weights as followed: Weapon M-4: 10 pounds; Squad Automatic weapon (SAW): 17 pounds; M-9: 2 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.). For mixed loads of military members and their dependents, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

4.5.2.1.3. Actual Weights. The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the DTR. Actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the transportation officer/mobility/unit representative and air carrier must take place in time to prevent any loading delays prior to going operational.

4.5.2.1.4. Non-Applicability. At locations, where no Government contracted services are in place, the contractor is responsible for obtaining actual weights of passengers and all baggage IAW paragraph 2.1.

4.5.3. Excess ACL. The use of excess GACL for either passenger or cargo must be authorized by the CO in advance. The Government may utilize excess GACL as follows:

4.5.3.1. CO Approved Substitution of Larger Aircraft Type. When a contractor is granted approval to substitute with a larger aircraft type than awarded in accordance with TRANSFARS 5552.247-9002, “CONTRACTOR’S FAILURE TO PROVIDE SERVICE”, the Government is entitled to transport additional passengers or cargo up to the standard ACL of the substituted aircraft at no additional cost.

4.5.3.2. Excess Weight Capacity. Unless otherwise specified on the task order, when aircraft performance data allows, the Government is entitled to excess weight capacity at no additional cost. The amount of weight utilized over the GACL of either an awarded aircraft type or a substituted aircraft type constituting excess ACL will be determined by the limits of the gross take-off weight of the aircraft. The Government is not entitled to transport excess ACL if the contractor would be required to make an otherwise non-scheduled operational stop as a result of the carriage of the excess ACL.

4.6. Safety Barriers. All passenger and cargo doors used for on-loading and off -loading of passengers, baggage, and cargo aboard contract aircraft shall be equipped with a safety barrier at chest or waist level. The safety barrier shall be in place when the cabin or cargo door is open except when actually on-loading or off-loading passengers/cargo or when loading stairs are positioned.

4.7. Departure Clearance. All aircraft departing Air Force installations must have a flight plan on file with Airfield Management Operations prior to takeoff. When clearing aircraft from military installations, the DD Form 175, Military Flight Plan, or appropriate FAA or ICAO clearance form may be used. Civil aircraft commanders are vested with self-clearance authority;

therefore, military clearance officers are not required to sign clearance.

4.8. Access and Arrival Clearance Requirements. The contractor is responsible for obtaining necessary landing rights or privileges and visas, passports, restricted area passes and gate passes for crews, route support personnel and contractor employees to ensure total compliance with all local security requirements. In addition, the contractor shall comply with the Aircraft Clearance and SOFA Guidance Procedures as outlined in Appendix 4.

4.8.1. Arrival Clearance. The Government will provide the contractor with all passenger and cargo data necessary for the completion of aircraft clearance including customs, immigration, public health and similar documents. The contractor shall retain responsibility for furnishing appropriate agencies all required manifest, immigration, and border clearance documents, covering all personnel and cargo aboard the aircraft upon entry into the U.S. or a foreign country.

The contractor shall also be responsible for payment of any charges, fees, or taxes based upon use of terminal facilities by or for passengers or cargo. The Government is not obligated to pay, or reimburse the contractor for payment, of any such charges. The Government will reimburse the contractor for any fine assessed, pursuant to a court or administrative order of the U.S., for violation of any immigration law or regulation resulting from the transportation of a passenger in reliance upon clearance by the Government.

4.8.2. Civil Aircraft Landing Permit (CALP). In accordance with AFI 10-1001, commercial aircraft landing permits are required for all military installations while performing contract missions. Commanders are authorized to impose a penalty landing fee for any aircraft which lands at a military base without prior authority (a valid DD Form 2401 Civil Aircraft Landing Permit), except for bona fide emergency landings. The Contractor shall maintain a current DD Form 2400 (Civil Aircraft Certification of Insurance), DD Form 2401 (Civil Aircraft Landing Permit), and DD Form 2402 (Civil Aircraft Hold Harmless Agreement). Where possible, insurance shall correspond to the contract period of performance. In those instances where that is not possible, contractors are responsible for providing updated forms no later than 7 days prior to expiration of CALP(s). Failure to provide updated documents within the time specified may result in a breach of this contract requirement.

4.8.2.1. For Air Force installations, the contractor will request CALP approval from TCAQ-CP.

If applicable, the contractor may obtain alternate landing permits for Air Force from HQ USAF AF-A3, James Rogers, e-mail address: james.a.rogers88.civ@mail.mil, Phone: 202-404-7886.

For all other military installations, the contractor will refer to the reverse of the DD Form 2401.

4.8.2.2. The appropriate service approval authority may revoke landing rights for particular flights during this contract for military reasons (for example, military operations) without incurring any obligation on the part of the Government.

4.8.2.3. The Government is not obligated to provide services, supplies, equipment, or facilities other than landing, taxiing and parking areas. Landing fees shall be governed, as appropriate, by AFI 10-1001 and AR 95-2.

4.8.3. Extended Parking. All requests for extended parking shall be submitted directly to the airfield manager prior to projected arrival time. Any request for extended parking will be reviewed by the airfield manager on an individual basis. The local airfield manager’s office or base operations will advise the contractor whether the request has been approved or disapproved prior to the arrival of aircraft.

4.9. Route Support. The contractor shall request authorization for international route support in direct support of a contract mission from the CO at least 24 hours prior to schedule departure.

Contractors will not be charged for use of Government-owned pallets and nets in moving route support material, nor for labor and equipment required for on- or off-loading. To ensure this responsiveness, route support may be provided as follows:

4.9.1. Intracompany Route Support. When there is ACL available (either above the standard ACL or below the priced ACL), the contractor may use the ACL available without limitation to move intracompany route support (e.g., deadhead crew) necessary for the performance of the contract under which the trip is made, when such use will not impact the Government’s guaranteed ACL. In the event the excess capability is inadequate or nonexistent, at least 24 hours in advance, the contractor may request CO approval for a reduction in the guaranteed ACL up to and including 10 percent to move their own route support. If the contractor is unable to meet needs within this 10 percent limitation, the contractor may use the route support procedures for either intercompany or revenue support.

4.9.2. Intercompany Route Support. Intercompany route support must utilize space not needed by the Government and deficits shall not be permitted. Prior to contractor’s use of intercompany route support, permission shall be requested from the CO. The contractor may use the sample intercompany route support form found at Appendix 3 when requesting CO approval.

4.9.3. Revenue Route Support (Organic). There will be times when contractors are unable to support themselves adequately through the route support means provided for in paragraphs 4.9.1.

Intracompany Route Support and 4.9.2. Intercompany Route Support above. When a contractor desires, they may have their route support moved as Government-sponsored traffic (revenue route support). Credit may be given and billing accomplished using special account handling procedures. Revenue route support request and authorizations shall be in similar format as outlined in Appendix 3. Military orders are not required. An information copy shall be furnished to USTRANSCOM/TCAQ-C. Such traffic will be assigned movement priorities commensurate with Government traffic.

4.10. Flying In Controlled Airspace. All contract flights shall fly over established airways, domestic or international, and in controlled airspace. Exceptions may be made to this requirement where it is impractical to follow airways or fly in controlled airspace, provided airways are intersected at the first practical point and departed at the last practical radio navigational fix near destination, or when area control or established airways do not exist within a flight information region. Economic considerations will not justify deviation from this procedure.

4.11. Communications. When operating missions, contractor operations centers will be required to maintain voice, facsimile, and e-mail connectivity with AMC Command and Control (C2) agencies.

4.11.1. Messages. The following air traffic control (ATC) and operational messages are necessary for proper control and flight following of contracted aircraft by the 618 AOC (TACC) over standard communication channels.

ATC Messages: These shall be filed in accordance with established ATC procedures.

Operational Messages: There are three kinds - departure, arrival, and advisory.

Addressees should be the next intended landing site operation center, the appropriate contractor, and the 618 AOC (TACC).

4.11.2. Standard Communications. When standard communications are not possible, the crew should communicate the following information to their company HQ (or the most accessible military flight facility) by the most rapid and efficient method at their disposal: Greenwich (Z)

Time of Arrival; Estimated (Z) Time of Departure; proposed destination and estimated arrival times (Z); maintenance problems; and any other information as necessary.

4.11.3. Communications Procedures. All contracted aircraft shall keep appropriate AMC C2 agencies informed of mission progress. For all missions (including live and positioning segments), the contractor shall report advisory arrival and departure information within 10 minutes of occurrence, as follows:

• Contingency missions: (618) 229-0320

• Channel missions: (618) 229-0321

• SAAM and exercise missions (618) 229-0323

Arrival and departure information for ARINC and overseas (bullets above) shall include the following:

ARRIVAL DEPARTURE

Mission Number Mission Number FAA Aircraft Registration Number FAA Aircraft Registration Number (Tail Number) (Tail Number) Station Station Time of Arrival Actual Time of Departure (ATD) *Estimated Time of Departure (ETD) Next Station Next Station Estimated Time of Arrival (ETA)

* If mission is delayed beyond scheduled ETD, report delay cause, and estimated time aircraft will be in commission (ETIC)

4.11.4. Establishing Communications With Destination Station. On all flights, when an aircraft is approximately two to three hours from destination, the aircrew shall establish contact with or have information relayed to the destination station. The following data shall be passed:

mission number and FAA aircraft registration (Tail) number; ETA destination or alternate and delay time if anticipated; and any significant maintenance problems. Thirty minutes prior to arrival, contractor shall notify all originating, transiting, and terminating AMC C2 agencies of the following information: mission number; (Tail number); verified or revised ETA;

maintenance status; fuel required (as applicable); any other operational information that will reduce ground time or enhance ground time or enhance ground handling activities.

4.11.5. Establishing Communications With Transit Stations. When transiting a station at which a Command Post, Operations Officer, Airlift Control Element (ALCE), AMC Liaison Officer (AMCLO) or other AMC airlift representative is located, the Contractor shall provide the local AMC agency an estimated block time at least two hours prior to arrival. On a follow-on mission, the Contractor shall provide the following information to the AMC Operations or Command Post at the last off-load station prior to the ferry legs: tail number; ETD from last off-load station; ETA at first on-load station after ferry leg; applicable mission number.

4.11.6. Point-To-Point Communications. Aircraft movement messages shall be transmitted in the clear.

4.11.6.1. All contractor C2 agencies shall be equipped with Government furnished secure telephones and facsimile machines to receive or transmit material up to the SECRET level.

Classified information will be transmitted over secure equipment.

4.11.6.2. Message exchange between contractors and 618 AOC (TACC) shall be routed in accordance with the IATA airline seven-letter addresses and the ICAO/Air Force Transportation Network (AFTN) eight-letter addresses. These addresses are the central contact point at each location. It then becomes the responsibility of each contact point to establish procedures to ensure international routing of all messages.

4.11.6.3. When necessary to relay messages between circuits using different procedures than above, it shall be accomplished between ARINC and FAA.

4.12. Trip Cancellation. The CO may unilaterally cancel an occasional mission, provided notification is given to the Contractor. Any verbal notification will be confirmed in writing.

Large-scale cancellations or long term reduction of requirements will not normally be covered by this paragraph. Any reference to days in this clause means a continuous 24-hour period. All "days" refer to "calendar days."

4.12.1. A cancellation charge will be paid on missions where a schedule has been accepted and is subsequently canceled with notification given within the time frames outlined below:

Time Frame Cancellation Charge Seven days or less 33% 8 to 14 days 25% 15 to 30 days 21% 31 to 45…