Attch_1_EIL_PWS_9_Jan_17.pdf

SOLICITATION NO: HTC711-17-R-CC03

CONTRACT NO.: HTC711-XX-C-XXXX

9 January 2017

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL AND GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

EIELSON AFB, ALASKA

1. DESCRIPTION OF SERVICES: The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to all US Government owned or operated aircraft, US sponsored foreign government or civil aircraft, Coalition Forces aircraft, commercial contract aircraft, and commercial tendered aircraft, at Eielson AFB, Alaska.

The Contractor shall facilitate on-time aircraft departures and maintain the ability to provide sustained ATGHS for a working Maximum on Ground (MOG), as defined in Appendix A, capability of one (1) wide-body aircraft or the equivalent thereof. These services are considered to be operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Terminal Operations Center (ATOC): The Contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The Contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- AMC Instruction (AMCI) 24-101, Vol. 9, Section A paragraph 1, Section B paragraphs 5.4., 7. through 7.19., 8.1.1.

through 8.1.4., 8.2.1. through 8.2.3., 9. through 9.7., Sections C, D, and E, and Attachments 3, 5, 6, and 7

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, and directives

- Global Air Transportation Execution System (GATES).

The contractor shall:

1.1.1.1. Provide the 618th Air Operations Center (AOC), (Tanker Airlift Control Center (TACC)), 613 AOC/Air Mobility Division Manager (AMDM), and Base Command Post, as appropriate, aircraft landing, block-in, block-out, and take-off times; information concerning a potential aircraft delay, actual delay, or abort.

1.1.1.1.1. Contact the Contracting Officer Representative (COR) within 12 hours of an actual aircraft delay or abort.

1.1.1.2. Report all aircraft mishaps and incidents, as well as, unscheduled aircraft remaining overnight (RON) to TACC, 613 AOC/AMDM (as applicable), Base Command Post (except Aircraft RON), and COR.

1.1.1.3. Update, publish, and provide daily mission schedules, which cover the next 72 hour period, to agencies specified by COR.

1.1.1.3.1. Publish and distribute the initial mission schedule no later than (NLT) 0800L and provide updates (mission add-ons, cancellations, delays).

1.1.1.4. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AMCI 11-208, paragraph 3.7. through 3.7.2. and AMCI 24-101,Vol. 9, paragraph 9.7. and Attachment 2.

1.1.1.5. Coordinate airlift mission requirements with the mission validator, Installation Deployment Officer (IDO), 353 CTS/ES Logistics Exercise Support (RED FLAG, AK/RF-A), and the deploying/redeploying unit.

1.1.1.5.1. Ensure contractor personnel attending RF-A planning meetings possess a Secret Security Clearance; and, maintain technical knowledge of mission movement and execution procedures to facilitate mission adaptations and relevant communications.

1.1.1.5.2. Coordinate 168 Air Refueling Wing (ARW) mission requirements with the 168 ARW/LGRRP and provide them periodic feedback concerning operational issues and concerns.

1.1.1.6. Coordinate mission planning, control, and execution. Establish ssequence of events checklists to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.1.1.7. Prepare billing documents for services to non-DoD aircraft IAW AMCI 24-101, Vol 9, paragraph 20-20.4.

1.1.1.7.1. Preparation of billing documents are not required for services rendered to non-DoD aircraft that are contracted by AMC on a planeload charter and/or aircraft that have a justifiable claim under other authorizations (i.e., joint-use agreement, treaty, cooperative military airlift agreement, non-AMC contract).

1.2. Load Planning: The contractor shall plan, select, sequence, and monitor each aircraft passenger, cargo and mail load IAW AMCI 24-101, Vol. 11, Section I., HQ AMC/A4T policy, messages, memorandums, and directives, and GATES. The contractor shall:

1.2.1. Obtain passenger deviations when moving hazardous material IAW AMCI 24-101, Vol. 9, Attachment 4.

1.3. Aircraft Services: The Contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, and aircraft loading and unloading IAW:

- AMCI 24-101, Vol. 11, except paragraphs 1, 4, 8.2. through 8.2.2.4., 10. through 10.1., 16.2. through 18.7., 55. through 55.5., 59., 104., 105. through 105.5., and Attachments 3, 4, 5, 7

- Department of Defense (DoD) Regulation 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5, 6, 7, and 8;

- DoDI 4515.13, Section 6

- Air Force Manual (AFMAN) 24-204(I)

- HQ AMC/A4T policy, messages, memorandums, and directives

- GATES

1.3.1. The Contractor shall load and unload cargo on and off surface conveyances.

1.3.2. The Contractor shall provide technical assistance for preparation of hazardous materials marking, labeling, and documentation IAW AFMAN 24-204(I), and applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24-204(I) before acceptance into the DTS. Use the International Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.3.3. The contractor shall coordinate installation entry/provide escort services for conveyances and drivers to/from the base entry point and AMC Air Terminal, as required IAW installation entry policies.

1.4. Passenger and Baggage Services: The Contractor shall provide a complete range of passenger and baggage services

IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1., 2.3. through 2.4.8., 2.9. through 2.9.2.; Section B, paragraphs 3.

and 21. through 21.3.3.; Section F, paragraphs 49 through 56.; Section G, paragraphs 61. through 61.2.; Section H paragraphs

64. through 66.; Section K.

- Electronic Foreign Clearance Guide

- DoDI 4515.13, Sections 3, 4, 10, and 12

- USPACOMINST 0201.2

- HQ AMC/A4T policy, messages, memorandums, and directives

- GATES

1.4.1. The Contractor shall ensure contractor personnel are knowledgeable of hazardous materials/dangerous goods that are acceptable/unacceptable to be carried by passengers for personal use in carry-on baggage and in checked baggage.

1.4.2. The contractor shall maintain a Social Media website IAW AMCI 24-101, Vol. 14, paragraphs 22.4. – 22.4.1.

1.4.3. The contractor shall advertise the Interactive Customer Evaluation (ICE) program and distribute ICE cards provided by the COR.

1.5. Commercial Aircraft Aircrew Baggage.

1.5.1. The Contractor shall coordinate commercial aircraft aircrew baggage upload/download requirements with the Commercial Carrier Representative.

1.5.2. The Contractor shall upload commercial aircraft aircrew baggage prior to aircraft scheduled departure and download loose commercial aircraft aircrew baggage when other loose loaded DV/passenger baggage is downloaded.

1.6. Funds Handling. The Contractor shall provide funds handling services IAW AMCI 24-101, Vol. 14, Section F; AMCI 24-101, Vol. 6, paragraph 6. through 6.6., 12.7; and HQ AMC/A4T policy, messages, memorandums, and directives.

1.7. Fleet Service: The Contractor shall provide fleet service to include, but not limited to, picking up, loading, and unloading fleet service equipment and supplies, in-flight meal delivery, aircraft latrine servicing, and aircraft interior sanitation and cleaning IAW AMCI 24-101, Vol. 10., paragraphs 1.4. through 1.4.11.6.; 2.1.3.; 2.4.2. through 2.4.3.; 3.

through 3.3.; 4. through 4.7.; 5. through 5.5.; 6. through 6.6.; 7. through 7.1.6.; 8.2. through 8.3. The Contractor shall:

1.7.1. Account for equipment loaded and unloaded aboard aircraft.

1.7.2. Maintain adequate stock level for expendable items listed in appendix C-1.

1.7.2.1. Coordinate and obtain Potassium Acetate (Cryotec E-36) from the 354/CE.

1.7.2.1.1. Maintain a Cryotec E-36 replenishment log which includes, date replenished and quantity obtained. Make the log available to the COR for billing validation purposes.

1.7.3. Ensure waste from the lavatory service trucks is dumped at designated waste disposal sites.

1.7.4. Remove all trash from aircraft, other than Commercial Aircraft. NOTE: Cleaning and catering of commercial aircraft is the responsibility of the air carrier.

1.7.4.1. Provide trash removal and lavatory services upon arrival and as requested.

1.7.4.1.1. Coordinate and establish a trash pick-up and lavatory services schedule with exercise airlift mission coordinators.

1.7.4.2. Maintain the international trash disposal program IAW local base policy.

1.7.4.2.1. Incinerate international trash utilizing the Government provided incinerator IAW the United States Department of Agriculture approved Compliance Agreement and Eielson AFB Regulated Garbage Removal Standard Operating Procedures provide by the COR.

1.7.4.2.2. Maintain a monthly international trash removal log for USDA Regulated Garbage.

1.7.4.2.2.1. The log shall include the following column headings, Date, Mission Number, Aircraft Type, APOE, Total Pax, Number of Bags of Trash, Total Weight of All Bags, Date Trash Incinerated.

1.7.4.2.2.2. Monthly international trash removal logs shall be destroyed after one year.

1.7.4.2.3. Maintain a sufficient amount of diesel fuel from the base fuel station in the Government provided container for use in the Oil Away Unit when incinerating wet trash.

1.8. Exercises, Inspections and Deployments/Redeployments. The Contractor shall provide services up to twenty-four

(24) hours per day on an extended basis IAW DoD 4500.9-R, Part III, Chapter 303, Section B, paragraphs 2e(1), Section C, paragraphs 2d(3)(a), paragraphs 3b (3) and (4), 5d(1)(c) except 2, and Figure 303-3 except 13 and 15;

- Appendix J, Section B;

- Appendix K;

- Appendix M, paragraphs C.3. and Section D;

- Appendix O;

- Appendix P;

- Appendix S, Section D;

- Appendix U, Section D and E;

- Appendix V, Section A and G-I;

- Appendix X;

The Contractor shall:

1.8.1. Accomplish Joint Inspection (JI) IAW DoD 4500.9R Part III for all unit moves.

1.8.2. Provide load teams to meet all aircraft services requirements unless the applicable Government unit/service has stated Government load teams will be provided during mission coordination with the contractor.

1.8.2.1. Provide a Load Team Chief when Government load teams are provided.

1.8.3. Notify the deployed activity as applicable of frustrated cargo/equipment.

1.8.4 Provide technical assistance to deploying/redeploying units when requested.

1.8.5. Develop a JI program to ensure a sufficient number of Contractor personnel are JI certified to fulfill the requirements of this Performance Work Statement (PWS). Accomplish JI IAW DoD 4500.9R Part III, Chapter 303 and Appendix O.

1.8.5.1. Validate load plans IAW DoD 4500.9-R, Part III, Chapter 303.

1.9. Reports, Records, and Electronic Data Interchange.

1.9.1. The Contractor shall prepare and submit the following reports within the periods stated IAW the specified publication, policy, message, or memorandum. A copy of reports identified with an * shall be provided to COR Manager and COR.

1.9.1.1. Monthly Station Traffic Handling Report, HQ AMC-A4T(M) WRS (AMC Form 82) IAW AMCI 24-101, Vol. 6, paragraphs 17. through 17.3.11., except 17.3.7. and 17.3.9. through 17.3.9.7.

1.9.1.2. Short, Cannot Locate, or Lost Shipment IAW AMCI 24-101, Vol. 6, paragraphs 16. through 16.3.3.1.

1.9.1.3. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraphs 15. through 15.4.

1.9.1.4. AMC Key Asset and Equipment Report, RCS: HQ AMC-A43 (M) 8001 IAW AMCI 24-101, Vol. 5, paragraphs 3.1.3.1.; 12.1. through 12.2., AMCI 24-101 Vol. 11 paragraph 6.4.3., and AMCI 24-101 Vol. 13 paragraphs 12.2. through 13.2.

1.9.1.5. Mishandled Baggage Summary, (AMC Form 134a) IAW AMCI 24-101, Vol. 14, paragraph 74.1. through 74.5.

1.9.1.6. *Vehicle and equipment mishap reporting shall be submitted IAW AMCI 24-101, Vol. 5 paragraph 12.7. to HQ AMC/A4T at the web site provided by the COR. All equipment and vehicle mishap data shall be submitted to HQ AMC/A4TR, 515th AMOW and COR.

1.9.1.7. *732 AMS Weekly Recap Report. Complete and forward to 732 AMS Data Records, IAW current 732 AMS policy, messages, and memorandums.

1.9.1.8. The Contractor shall report ALL direct Contractor labor hours (including subContractor labor hours) required for performance of services provided under this contract for HQ AMC/A4 via a secure data collection site.

The Contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/

1.9.1.8.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2017. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/. The following information is provided to facilitate establishing the required eCMRA account:

The eCMRA site associated with this contract is Air Force.

The Command of the Requiring Activity is Air Mobility Command.

The Unit Identification Code (UIC) for this requirement is FFGYC0

The Federal Service Code for this contract is V999.

http://www.ecmra.mil/ http://www.ecmra.mil/

1.9.2. The Contractor shall create, maintain, and dispose of Government-Required Records IAW AMCI 24-101, Vol. 6 paragraphs 6. through 6.6.; 8 through 8.4.6.; 9. through 9.1.; 11. through 14., GATES, and AMC/A4T policy messages, memorandums, and directives. The Contractor shall provide the original record or a reproducible copy of any such record within three (3) working days of receipt of the request. The Contractor shall:

1.9.2.1. Perform post flight procedures within 24 hours of aircraft departure.

1.9.2.2. Complete and file all flight transactions and related documentation within 48 hours of aircraft departure.

1.9.2.3. Research documentation retained by the contractor and prepare reports within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.9.2.4. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.10. Communications Management and Information Systems. The Contractor shall interface with the Government communications representative(s) as required to manage the air terminal computer systems and ensure continued functionality.

1. 10.1. Provide a GATES Work Station Area Security Officer (WASO). The Contractor shall, IAW GATES Manual:

1. 10.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the Contracting Officer (CO) and COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1. 10.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, notify the COR of software and hardware related problems within 48 hours of the request for assistance, and ensure GATES trouble tickets are submitted to the GATES HELPDESK as required to ensure unresolved problems identified and tracked until resolution is provided.

1. 10.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1. 10.1.3.1. Notify the COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.11. Materials Handling Equipment (MHE) and Vehicle Operations/Maintenance. The Contractor shall operate, maintain, and provide preventive maintenance for all MHE and vehicles listed in the PWS to ensure maximum availability and utilization IAW:

- AFI 24-302, Chapter 7, Section 7B, paragraphs 7.12 through 7.17

- Technical Orders, Instructions, and Operational Orders

- Installation Vehicle/MHE programs and policies

1.12. Custodial Services. The Contractor shall ensure all Government-Furnished Equipment and Facilities are clean.

1.12.1. The Contractor shall clean joint use Cargo Deployment and Ammunition Processing Facilities when utilized by the contractor.

1.13. Ground Maintenance. The Contractor shall maintain a safe and neat environment. At a minimum: mow, rake, edge and pick-up grass; pull weeds and maintain flower beds; trim trees, bushes, hedges and shrubs; provide ice control measures from facility entrance and exit ramps as well as steps; and remove snow from all sidewalks, steps, drives and parking areas within 150 feet of all Government-Furnished Facilities. The Contractor shall also remove ice and snow from sidewalks leading to and from the Passenger Terminal short term parking lot as required to maintain a safe walking surface;

and, plow snow in this parking lot to allow for customer parking.

1.13.1. The Contractor shall remove snow from the access road, facility access points, and walkways within 50 feet of joint use Cargo Deployment and Ammunition Processing Facilities when facility is utilized by the contractor.

1.14. Customer Service. The Contractor shall conduct tours for individuals and groups as coordinated by COR.

2. SERVICE DELIVERY SUMMARY. The Service Delivery Summary (SDS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected 1) without negative mission impact; and/or 2) adversely affects another Government agency’s ability to accomplish their mission; and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Performance Objective PWS Paragraph

Performance Threshold

1. Provide ATGHS to facilitate on-time aircraft departure.

1. No critical nonconformance (a delay which exceeds 60 minutes) and no more than1 delayed mission caused by the contractor each month.

2. Gather, process and disseminate information.

1.1. thru 1.1.1.7. No critical nonconformance and less than 3 minor nonconformances each month.

3. Provide load planning services. 1.2. thru 1.2.1. No critical nonconformance and less than 4 minor nonconformances each month.

4. Provide aircraft services. 1.3. thru 1.3.3. No critical nonconformance and less than 4 minor nonconformances each month.

5. Inspection, processing, and movement of hazardous materials.

1.3 and 1.3.2. Inspected, processed, and moved with 100% accuracy.

6. Provide passenger and baggage services.

1.4. thru 1.4.2. No critical nonconformance and less than 4 minor nonconformances each month.

7. Perform funds handling. 1.6. Funds were accounted for properly and deposited on-time.

8. Provide exercises, inspections and deployments/redeployments services.

1.8. thru 1.8.5.1. No critical nonconformance and less than 3 minor nonconformances each month.

9. Manage reports, records and electronic data interchange.

1.9. thru 1.9.2.4. No critical nonconformance and less than 8 minor nonconformances each month.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND TRAINING

3.1. Government-Furnished Materials. Government-Furnished Materials (GFM), Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM not later than five working days prior to the contract performance start date. Any missing items shall be annotated on the inventory and the CO notified in writing. The Contractor shall sign a receipt for all materials provided by the Government.

3.1.1. The Contractor shall request additional materials by providing a written (email or memorandum) request to the COR at least 90 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor shall return all residual inventories to the Government.

3.1.2. The Contractor shall pack and move GFM as coordinated with the COR during facility renovations, improvements, or relocation efforts.

3.2. Government-Furnished Equipment. Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT 10 calendar days before completion of the contract period, including any option periods. The contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be provided a copy of the inventory signed and dated by the COR and contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The Contractor shall submit requests either email or memorandum for additional or replacement GFE to the COR.

Such requests shall specify the reason for the request. The Contractor shall prepare and turn in GFE approved for replacement or repair.

3.2.2. The Contractor shall pack and move GFE as coordinated with the COR during facility renovations, improvements, or relocation efforts.

3.3. Government-Furnished Facilities. Government-Furnished Facilities (GFF), Appendix C-3, have been inspected by the Government. The Government will correct hazards according to approved plans of abatement taking into account safety and health priorities should a hazard within a GFF be identified. The Government will provide dedicated Defense Switching Network (DSN) telephone lines and appropriate computer network connections. The Contractor shall ensure that telephones and computers are only used for “Official Government Business”.

3.3.1. The Contractor shall furnish the CO and COR documentation describing, in detail, any modification requested before any modification of the GFF is performed by the contractor at their expense. No alterations to the facilities shall be made without specific written permission from the CO. The Contractor shall return the GFF to the Government in the same condition as received, fair wear and tear and approved modifications excepted. GFF shall only be used in performance of this contract.

3.3.2. The Contractor shall make sure contractor personnel practice utilities conservation to include water, electricity, and resources in all facilities as well as ensure that telephones are only used for “Official Government Business”.

3.3.3. The Contractor shall coordinate and provide assistance with the relocation of functional areas of operation as required within their existing capabilities. The Government will de-conflict coordinated relocation efforts with Contractor performance requirements, and arrange for sufficient time to accomplish relocation efforts.

3.4. Government-Furnished Services.

3.4.1. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail.

3.4.2. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.3. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.4. Grounds Maintenance. Except where the PWS designates maintenance to the contractor.

3.4.5. Police Services. Includes maintaining law and order, traffic management, vehicle decals, and parking pass services, as well as Force Protection inspections.

3.4.6. Safety Services. Includes operation of safety programs, educational support, and promotional efforts.

3.4.7. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.4.8. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.9. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.10. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.11. Test Control Officer. Includes final examination administration for ATGHS correspondence courses.

3.5. Government-Provided Training.

3.5.1. Government personnel will provide initial familiarization training at Eielson AFB to contractor personnel for the first fifteen (15) calendar days of the contract performance period. During this period, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS. Training will include, but not be limited to, AMC operating procedures; documentation requirements; cargo/mail/ in-check, processing, preparation for airlift; passenger/baggage processing; JI processes; Load Team Chief requirements;

aircraft loading/unloading; records and reports requirements; GATES; and maintenance/operation of vehicles and equipment.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 15 days if agreed to in writing by the Contractor and Government.

3.5.2. Within seven calendar days prior to performance start, the Contractor shall designate in writing to the CO and COR contractor personnel performing as joint-inspectors, hazardous materials inspectors, capability forecasters and/or load planners, and shall provide the CO and COR a current certificate of completion of the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For those contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of contractor personnel identified as JI, hazardous materials inspectors and/or load planners. The course duration is five academic days and is currently held at Ft Lee, VA and may be held at other locations world-wide.

3.5.2.1. Contractor personnel shall complete via Web-based Training (WBT) the Air Transportation Hazardous Inspectors Course to maintain required certification to fulfill the requirements of the PWS for the duration of the contract.

Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time shall be coordinated with the COR. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.3. Contractor personnel shall satisfactorily complete hazardous material handler training IAW AFMAN 24-204(I) prior to the start of the first contract period. The Contractor shall designate hazardous materials handlers in writing to the CO and COR.

3.5.4. Within seven calendar days prior to performance start, the Contractor shall designate in writing to the CO and COR personnel performing as Aircraft Load Planners. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AMCI 24-101, Vol. 22, Attachment 5, paragraphs A5.1.2. through A5.1.21.

The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.5. The Contractor shall designate JI personnel in writing to the CO and COR no later than the first day of familiarization training. JI personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the Contractor's qualified JI Instructor, reference requirements Appendix C-4, Government Joint Inspector Training Requirements. The prerequisite for this training is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.5.1. Within seven calendar days prior to performance start, the Contractor shall designate in writing to the CO and COR personnel performing as JI Instructor(s). The Government will make available, throughout the term of the contract, the Joint Inspector Instructor Qualification (AMCJIIQ) course to facilitate on-sight management of the JI program requirements. The course duration is five (5) academic days and is currently held at the Expeditionary Center, JB McGuire- Dix-Lakehurst, NJ or may be provided through a Mobile Training Team at a location within the Pacific Theater. The prerequisite for this course is current JI certification and completion of the Advanced Distributed Learning Service (ADLS) JI Inspection Instructor Preparation Training not later than seven calendar days prior to attending the in-residence course.

3.5.6. The Contractor shall designate MHE and Vehicle drivers in writing to the CO and COR no later than the first day of familiarization training. MHE and Vehicle drivers will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor's instructors.

3.5.7. The Contractor shall designate in writing to the CO and COR records management and publications library management personnel, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor.

3.5.8. The contractor shall designate in writing Logistics Resource Management (LRM) Instructor(s) to the CO and COR no later than the first day of familiarization training. The Government will make available, throughout the term of the contract, the LRM Instructor Qualification course to facilitate on-sight management of the LRM program requirements.

The course duration is 16-24 academic hours and will be provided by the 732 AMS, Joint Base Elmendorf-Richardson.

3.5.9. The contractor shall designate in writing Load Team Chief personnel to the CO and COR no later than the first day of familiarization training. Load Team Chief personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the contractor's qualified Load Team Chief Instructor, reference requirements Appendix C-5, Government Load Team Chief Training Requirements.

3.5.10. Training requirements shall be coordinated with the COR.

3.5.11. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course or the AMC JIIQ Course.

4. GENERAL INFORMATION: The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as GFM, GFE, GFF, Government- Furnished Services, and Government-Furnished Training), as required, to perform ATGHS as defined in this PWS, in support of the DTS.

4.1. Contractor Personnel. The contractor shall provide a Station Manager and Alternate Station Manager(s) who shall be responsible for the performance of the work. The Station Manager and Alternate Station Manager (s) shall be U.S. Citizens each with a Secret Security Clearance. The name of these persons shall be designated in writing to the CO 10 workdays prior to the contract performance start date.

4.1.1. The Station Manager/Alternate Station Manager(s) shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager/Alternate Station Manager(s) shall be either present on the work site or able to respond to the work site within one hour of notification by the Government; and, shall read, write, speak, and understand English in order to use technical manuals and references, as well as, communicate effectively.

4.1.1.2. The Station Manager/Alternate Station Manager(s) shall at a minimum attend base logistics, transportation, deployment, exercise, safety, and force protection meetings.

4.1.2. The Contractor shall meet with the CO, COR, and other Government personnel as required by the CO.

4.1.3. The Contractor shall ensure all personnel are qualified for their positions, provide verifying documentation to the CO upon request; and, are able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The Contractor shall notify the CO and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.3.1. The Contractor shall ensure a sufficient number of contractor personnel retain, as applicable, current and valid certificates, identification cards, licenses, badges, and clearances prior to commencing performance and to fulfill the requirements of the PWS for the duration of the contract.

4.1.3.1.1. The contractor shall ensure government-furnished vehicle operators have a valid license IAW AFI 24-301, Vehicle Operations, paragraph 11.10.

4.1.4. Contractor personnel shall present a neat appearance. Contractor personnel shall wear a commercial airline equivalent uniform (appropriate for the specific functions performed) bearing the name of the company.

4.1.4.1. All contractor personnel shall wear a name tag. Personnel-in-training shall wear nametags identifying them as a "Trainee". The Station Manager/Alternate Station Manager(s) nametag shall identify their position.

4.2. Hours of Operation. The Contractor shall staff the ATOC function 24 hours a day, 7 days a week. All other functions shall be staffed and services provided 0730-1630 local time Monday through Friday and outside of these established operating hours to meet specific mission requirements.

4.2.1. The Contractor shall provide the COR, CO, Eielson Base Operations, Command Post, 732 AMS/AMCC, and TACC with the means and information needed to contact the Station Manager/Alternate Station Manager(s) around the clock. The Contractor may provide stand-by personnel when coordination with the TACC, COR, and local customers indicates performance of service is not required during U.S. Federal holidays and 354 FW down-days.

4.2.2. Force Augmentation. AMC reserves the right to insert personnel to augment Contractor operations. The senior AMC representative, in coordination with the Station Manager or Alternate Station Manager, has overall management responsibility for prioritizing workload and resources. The Contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services, to include but not limited to the use of Government-Furnished Materials, Government-Furnished Equipment, and Government-Furnished Facilities.

4.3. Training. The Contractor shall be responsible for all Contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract. The Contractor shall:

4.3.1. Develop an aircraft load planners program to ensure a sufficient number of Contractor personnel complete required training, IAW AMCI 24-101, Vol. 22, Attachment 5, paragraphs A5.1.2. through A5.1.21.

4.3.2. Prior to performance under the contract, develop a JI program to ensure a sufficient number of Contractor personnel complete required JI certifications IAW PWS Appendix C-4, Government JI Training Requirements, to fulfill the requirements of this PWS for the duration of this contract.

4.3.2.1. Utilize the HQ AMC/A4TR approved JI course curriculum.

4.3.2.2. Administer an end-of-course test and hands on evaluations. Provide additional instruction to any person not attaining the passing score of 80% or passing the hands on evaluation, and retest these individuals.

4.3.3. Prior to performance under the contract, develop a Government-Furnished MHE and Vehicle Drivers Program using the AMC Lesson Plans and Qualification Training Packages provided by the COR.

4.3.3.1. Ensure all drivers are properly trained and certified before operating any Government-Furnished MHE or Vehicles;

and, complete annual drivers refresher training.

4.3.3.1.1. Personnel who fail initial or annual drivers refresher training will re-accomplish prerequisite ADLS courses, attend the initial training course, and driving competency evaluation.

4.3.4. Develop a LRM initial and refresher course.

4.3.4.1. Ensure all Contractor personnel attend an initial one-time 16 to 24 hour course taught by a certified LRM Instructor using the mandatory course material currently documented on the LRM SharePoint site.

4.3.4.2. Ensure Contractor personnel attend a LRM refresher course of not less than four (4) hours duration every two years.

4.3.4.3. Track all LRM training and provide the COR a list, which includes at a minimum the name of the personnel and the date initial training is completed, and all subsequent completion of required refresher training.

4.3.5. Provide the COR a list, designating in writing, qualified personnel fulfilling the following PWS requirements:

Hazardous Materials Inspectors/Handlers, Aircraft Load Planner Instructors/Aircraft Load Planners, JI Instructors/Inspectors, Load Team Chiefs, MHE Instructors/Drivers, and LRM Instructors.

4.3.5.1. The Contractor shall provide the COR an initial list of Contractor personnel fulfilling these PWS requirements not later than the contract performance start date and provide an updated list within 24 hours of the employment and/or termination of Contractor personnel. This list shall include at a minimum the following information: certification date, certification expiration date, and required refresher training date.

4.4. Quality Programs.

4.4.1. The Contractor shall utilize his or her commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.4.2. When the Contractor is augmented with military personnel, both parties will be working simultaneously toward the same performance objectives. When defects are noted, the cause will be evaluated. Only defects that are clearly the sole responsibility of Contractor personnel will be documented as deficient Contractor performance. The Contractor shall not be held accountable for any defect if the responsibility cannot be readily determined.

4.5. Safety. The Contractor shall comply with the latest applicable Federal, State, Air Force, AMC, and Installation, regulations, instructions, policies, management plans, and requirements regarding personnel health, occupational and operational safety, and airfield operations. The COR shall provide copies of publications not available on the web and updates as they become available. The Contractor shall:

4.5.1. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. The Government safety program manager may conduct periodic and no-notice visits to the Contractor work site. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established regulations, instructions, policies, management plans, and requirements are not being met.

4.5.1.1. Develop checklists using relevant safety guidance to brief personnel on hazards associated with air terminal and flight line operations.

4.5.1.2. Ensure Personal Protective Equipment is available and properly used.

4.5.2. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the Contractor.

4.5.3. Maintain eye wash stations, hazardous clothing kits, and hazardous spill kits, and inspect each monthly or more frequently, as required.

4.5.4. Maintain a Material Safety Data Sheet (MSDS), OSHA Form 20 for each hazardous or potentially hazardous material or chemical to be utilized by the Contractor.

4.5.5. Be responsible for briefing and ensuring the Contractor personnel adhere to the traffic rules and regulations.

4.5.6. Report hazardous situations or events which cannot be eliminated immediately to the COR, COR Manager, and AMC Program Manager.

4.5.6.1. Deliver a written report within twelve (12) hours, which includes, at a minimum, the following: a) date and time,

b) situation or event, c) personnel and resources involved or affected, and d) a narrative description.

4.5.7. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within thirty

(30) minutes and provide them a synopsis of the incident.

4.5.7.1. Deliver a written incident/accident report to the COR within twenty-four (24) hours, which includes the following:

a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.6. Security. The Contractor shall comply with the applicable DoD, USAF, AMC, PACAF, and Installation Instructions, regarding Operational, Physical, and Communications Security as well as the Anti-terrorism/Force Protection Programs.

4.6.1. The Contractor shall ensure all Contractor personnel employed to perform contract requirements have a successfully completed National Agency Check with Written Inquiries (NACI) or Secret Security Clearance on file and obtain a Common Access Card (CAC).

4.6.2. Contractor personnel shall have a successfully completed NACI, suitable investigation meeting the NACI level or equivalent, or Secret Security Clearance. Favorable NACI/equivalent investigation results or Secret Security Clearance shall be posted in the Joint Personnel Adjudication System (JPAS). At a minimum, the NACI shall be opened and fingerprint and name check returned favorably before a CAC or NIPRNET access is issued. NACI submissions shall be completed on the Standard Form (SF) 85 and submitted with fingerprint cards (FD 258) to USTRANSCOM Force Protection, Security Services Center (SSC) through the CO.

4.6.2.1. The Contractor shall ensure the Station Manager/Alternate Station Manager (s) and Contractor personnel attending RF-A planning meetings are U.S. Citizens each with a Secret Security Clearance.

4.6.2.1.1. Contractor employee background investigations in JPAS must reflect either an open, closed, or adjudicated status. Contractor personnel with an incident report(s) posted in JPAS will be not be permitted to work under this contract until Defense Industrial Security Clearance Office (DISCO) adjudicates the incident report. Interim security clearance requests are only accepted if they have been opened with OPM in JPAS. No exceptions to these rules will be allowed by

USTRANSCOM/FP

4.6.2.1.2. Contractor personnel required to access, handle, or transport classified material or equipment must have a Secret Clearance posted in JPAS, an Interim Secret Clearance is not authorized

4.6.3. Upon contract award, the Contractor shall submit all names and social security numbers of Contractor personnel to the Trusted Agent (TA) for vetting by USTRANSCOM Security Services Center (SSC) through JPAS to ensure investigative and clearance requirements have been satisfied. This shall be completed before the TA accesses the Trusted Associate Sponsorship System (TASS) and submits requests for issuance of CAC to the Contractor personnel. The contract personnel will be denied the ability to work in support of this PWS, if they do not have the required investigative or security clearance, and their information will not be loaded into TASS.

4.6.4. Contractor personnel will be loaded into TASS with an expiration date on their CAC for a period not to exceed three years upon notification by the SSC that Contractor personnel meet the investigative requirements.

4.6.5. Upon completion of this contract or upon termination of personnel, all Contractor personnel who possess CAC cards shall return these cards to the COR.

4.6.5.1. The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

4.6.6. Contractor personnel shall be removed and barred from the worksite if the Government notifies the Contractor that the employment or the continued employment of the individual is prejudicial to the interests or endangers the security of the United States of America to include but not limited to security deviations/incidents and credible derogatory information obtained on Contractor personnel during the course of the contract period.

4.6.7. The Government may supplement the Contractor’s work force if NACIs or Secret Security Clearances are not received prior to the contract performance start date. The costs required to perform the services listed in the PWS shall be deducted from the Contractor’s monthly payment if any delays in receipt of NACIs are due to the Contractor’s late submission of requests or if an investigation reveals the Contractor’s designated personnel are determined not eligible for clearance.

4.6.8. NACIs or Secret Security Clearances required because of Contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for Government performance while Contractor personnel are awaiting clearances shall be deducted from the Contractor’s monthly payment based on actual costs incurred.

4.6.9. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, non-public information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DoDI

8582.01 - Security of Unclassified DoD Information on Non-DoD Information Systems, 6 June 2012; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government Program Manager before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.6.10. The Contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security (OPSEC) and Information Security regulations.

4.6.11. The Contractor shall not transmit For Official Use Only information on networks not approved for this information or on Contractor networks without the approval of USTRANSCOM/FP.

4.6.12. The Contractor shall ensure that personnel have the appropriate passes, badges, and identification to accomplish all services as specified in the PWS, to include but not limited to security badges/flight-line access badges.

4.6.12.1. Contractor personnel who possess any Government badges shall turn these badges to the COR upon completion of this contract or upon termination of personnel.

4.6.13. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Level I Antiterrorism Awareness Training. The training web site will be provided by the COR.

4.6.13.1. The Contractor shall provide the Antiterrorism Level I training certificate to the COR.

4.6.14. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Information Awareness Training and provide the COR with the computer generated completion certificates. The website for these two courses, DoD IAA Cyber Awareness Challenge and Security Administration, will be provided by the

COR

4.6.14.1. Contractor personnel shall protect their CAC login Personal Identification Number (PIN); and, not share either their PIN or access to their GATES account.

4.6.15. The Contractor shall participate in Random Anti-Terrorism Measure (RAM) activities to the best of their ability.

The Contractor shall not add additional staff to perform RAMs. The PWS airlift mission performance requirements take precedence over RAM activities.

4.6.16. The contractor shall provide the AMC Program Manager, CO, and COR an initial list of…