Attachment_4_-_Past_Perf_Questionnaire.docx

Solicitation HTC711-13-R-R009 Attachment 4 – Past Performance Questionnaire Source Selection Information - See FAR 2.101 and 3.104

FOR OFFICIAL USE ONLY

Source Selection Sensitive When Filled In

Solicitation HTC711-13-R-R009 Attachment 4 – Past Performance Questionnaire Source Selection Information - See FAR 2.101 and 3.104

FOR OFFICIAL USE ONLY

Source Selection Sensitive When Filled In

29 Apr 2013

FROM: USTRANSCOM TCAQ-CI

SUBJECT: Past Performance Survey for Solicitation HTC711-13-R-R009

The United States Transportation Command (USTRANSCOM), Commercial International Branch is in the process of evaluating offers for award of the Thule AB Air Tranportation Services contract. Under this contract, the contractor shall receive, store, process cargo and provide air transportation services (charter and scheduled services) for the U.S. Government.

One of the significant considerations in proposal evaluation is the verification of the offeror’s past and present performance on contracts which reflect the offeror’s ability to perform on the proposed effort. We depend on information received from sources such as yours, which have had first-hand experience with an offeror, for the evaluation of the offeror's performance on those contracts. If information on this particular contractor has been entered into the Contractor Performance Assessment Reporting System (CPARS), please annotate that in the appropriate block within Section 2 of the attached questionnaire. We will use this information, as well as the specific information obtained from this questionnaire, to complete our analysis of the offeror’s past performance.

Our areas of interest in the offeror are summarized in the enclosed survey. Request your written response no later than 11:00 am Central Daylight Time 21 May 2013. This schedule will allow us sufficient time to analyze the data prior to the start of evaluations.

To assist you in preparing your response and expediting your reply, the survey may be typed or handwritten and either scanned and emailed to karla.babb@ustranscom.mil or “faxed” to 618-220-7909 (DSN 770-7909), Attention: Karla Babb. Please call Karla Babb (618-220-7041) prior to transmission or if you have any questions. Your completed survey will become a part of the official records.

Your help is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this award

UNITED STATES TRANSPORTATION COMMAND

508 SCOTT DR

SCOTT AIR FORCE BASE IL 62225-5357

ATTACHMENT 3 – PAST PERFORMANCE QUESTIONNAIRE

Attachment: Past Performance Questionnaire Past Performance Questionnaire Thule AB Air Transportation Services

Please provide concise comments regarding your overall assessment of the contractor’s performance on the contract identified below. Your ratings (i.e., Exceptional, Very Good, etc.) should include comments for any question rated higher or lower than Satisfactory. Please respond by sending the entire completed questionnaire, including these instructions, via e-mail to the address below.

508 Scott Drive Scott AFB, IL 62225-5357 E-mail: karla.babb@ustranscom.mil Phone: 618-220-7041 DSN 770-7041

FAX : 618-220-7909

Request response NLT 11:00 am CDT, 21 May 2013.

NOTE: PPIRS may be reviewed for the contractors as well as responses to this questionnaire. Although you may have filed a CPARS for the contract listed, we would appreciate your response to this questionnaire because some of the questions relate to areas not covered by CPARS.

I. WORK PERFORMED IDENTIFICATION

Contractor (Company/Division):

Contract Number/Type (FFP, CPFF, etc):

Work Performed Title:

Dollar value (include per year cost and life cycle cost):

Period of Performance:

1. Give a brief, general description of what the contractor was required to provide/deliver. Please note that if your response indicates a weakness in the contractor’s performance, a notification may be submitted to the contractor, and they may be made aware of the comment. The contractor will not be made aware of the commenter’s name or office.

2. To what geographical locations has the carrier delivered passengers and cargo under this contract?

3. How many passengers and/or what average volume (pounds) did the carrier deliver per month under this contract?

II. RESPONDENT(S) TO QUESTIONNAIRE

Name: ______________________________________________________________________________ Position/Title: ________________________________________________________________________ Business Address: _____________________________________________________________________ Relation to Program: ___________________________________________________________________ Phone: (DSN) _________________________(Commercial)____________________________________ FAX: (DSN) __________________________(Commercial) ___________________________________

Other suggested points of contact: _____

III. PERFORMANCE EVALUATION

NOTE 1: Remarks may be continued on separate pages. Please identify category and question number.

NOTE 2: Rating definitions are provided at the end of this questionnaire.

1. How would you rate the contractor’s performance in providing qualified/experienced personnel and management with the technical and administrative abilities needed to meet contract requirements?

Exceptional______Very Good______Satisfactory______Marginal______Unstisfactory______N/A______

REMARKS:

2. How would you rate the contractor’s performance in providing scheduled maintenance on aircraft to ensure limited interruption of service?

REMARKS:

3. How would you rate the contractor’s performance in providing charter services, including effective flight planning to meet contract requirements?

REMARKS:

4. How would you rate the contractor’s performance in providing scheduled services (non-charter), including effective flight planning to meet contract requirements?

REMARKS:

5. How would you rate the contractor’s performance in establishing a sequence of events to facilitate on-time aircraft departures?

REMARKS:

6. How would you rate the contractor’s performance in complying with contract transit times and on-time percentages?

REMARKS:

7. How would you rate the contractor’s performance in maintaining an adequate and effective safety and security program?

REMARKS:

8. How would you rate the contractor’s performance in providing accurate and timely billing processes?

REMARKS:

9. How would you rate the contractor’s performance in providing on-time, accurate manifests for passengers and cargo?

REMARKS:

10. Were there any penalties for non-performance assessed against the contractor and if so, to what extent?

Yes _____ No ___X____

REMARKS:

11. Contractor’s Overall performance

Exceptional______Very Good______Satisfactory___X___Marginal______Unstisfactory______N/A______

REMARKS:

12. Would you award to this contractor in the future?

Yes ____X_______ No____________ If “no”, why? _____________________________________________________________________________

13. Any additional comments:

REMARKS:

Rating Definitions:

Exceptional - Performance meets contractual requirements and exceeds many to the government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

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