HT0011-22-R-0004 Education and Training 0001.docx

HT001122R0004

QUESTIONS AND RESPONSE

1. Section 1.2 of the PWS states that “The contractor shall provide all […] transportation […] to perform mission support services.” Can the Government please specify what it means by transportation?

If required to come into the Government facility, the contractor employee is to provide their own transportation to the specified worksite.

2. Section 1.7.1 of the PWS states that “The work shall be performed at contractor site with ability to support meetings at DHHQ (Falls Church, VA) and Fort Sam Houston (San Antonio, TX) as Needed.” Section 4.5 of the PWS states that “The Contractor shall provide the space […] needed to meet the requirements under this PWS” Does the Government require the contractor to provide and maintain brick and mortar offices in both locations?

Work is to be performed at contractor site, wherever that will be. Government requires the contractor to be able to support work in both locations (DHHQ and SATX), which may require office spaces in both locations. If a meeting is needed in either DHHQ or SATX, the contractor would be required to support.

3. Section 1.7.1 of the PWS states that “The work shall be performed at contractor site with ability to support meetings at DHHQ (Falls Church, VA) and Fort Sam Houston (San Antonio, TX) as Needed.” Will the Government provide an estimate of the annual number of in-person meetings per location for this requirement?

This contract is in support of the strategic mission of J-7 Education and Training. That may require the leadership of the J7 to call a meeting(s) that cannot be on MS Teams or over the phone. An estimate cannot be given.

4. Section 1.7.2 lists all Federal Holidays, except for Juneteenth, which was added by Executive Order 13985. Can the Government clarify if Juneteenth will be added as a Holiday for this requirement?

OPM Guidance has now been updated to include Juneteenth. DAH Section 1.7.2. Federal Holidays has been amended to include Juneteenth.

5. Section 1.8 of the PWS states that “The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS.” Can the Government provide an estimate of times and locations that will be required under this contract?

It is not often that there will be a requirement, however, there may be a few time that this needs to be done. Support staff will be needed.

6. Section1.11.2.1 of the PWS provides a link for DHA’s Onboarding Checklist. However, we are not able to open the link on our browsers since we are given the following error “NET::ERR_CERT_INVALID.” Can the Government please provide this Onboarding Checklist on a PDF or equivalent format?

Word file will be uploaded.

7. Section 1.12 of the PWS lists, “Key personnel (Contractor): The Contractor shall provide a program/contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO.” However, instructions for Key Personnel do not include the requirement for an alternate Program/Contract Manager resume in the proposal. Does the Government intend for Offerors to only provide one resume for the Program/Contract Manager in the Technical Volume rather than one for the Primary and one for the Alternate?

Only one for the Program/Contract Manager

8. Section 3.14 of the PWS states that, “The Government will provide telephones, facsimile machines, copiers and computer equipment to include laptops for use in performance under this contract/task order.” However, this is contradicted in Section of 4.4 Equipment of the PWS, which states that “The Contractor shall furnish computers required to meet the requirements under this PWS.” Can the Government please clarify this discrepancy regarding computer equipment and other equipment necessary to perform this requirement?

1. We consider DHA Med-COI (Network) access as well as utilization of the DHA Enterprise Service Desk (ESD) to be "Services". Please clarify if these "services" will be provided to off-site Contractors (Network accounts, DHA VPN and computer help desk support).

Revised Part 3- Government furnished equipment “Laptops” only.

9. Section 5.4 of the PWS states that part of the requirement is to “Provide event coordination, operations support, and facilitation […] site selection, contracting for space.” Are Offerors responsible for the financial cost of contracting for spaces for these events? If so, can the Government please provide an estimate of number of events in a contract year, as well as average class size per event?

The contractor is not financially liable for event space. The contractor is needed by the government for coordination, support, and facilitation of events.

10. Section 5.4 of the PWS states that Contractors will “Deliver training in a variety of settings, including classrooms, web and on-site production facilities, managing all aspects of classroom learning.” Is the successful Offeror responsible for providing and maintaining the classrooms and on-site production facilities?

The contractor is required to ensure the space or classrooms are setup and adequate for successful event(s).

11. Part 7 of the PWS lists forms and documentation relevant to the effort. However, we are not able to open/access this embedded documentation. Can the Government provide Offerors with this documentation as additional files since the embedded files do not open?

Word file will be uploaded.

12. "Please confirm that a Transition Plan is due with the Proposal per the instructions on page 42.

A transition in plan will be due with Proposal Submissions. A Final Transition-In plan upon award and contract kick-off meeting will be required as a deliverable IAW Part 7.

13. Would the Government consider excluding the Quality Control Plan from the 30 page limit? This will allow the vendor to provide the details and specifics to help the Government evaluate the quality approach in depth.

The Quality Control Plan IAW 52.212-2 Evaluations, should be in “Draft” form and will not be counted in the 30 page limit.

Increase Technical Page limit from 30 to 50.

14. For Tables, Graphics, and Call-outs, would the Government please allow the use of Arial font family in addition to Times New Roman? This font displays better in Graphics and makes the content more reader-friendly

The Government will accept “Arial” font size “12” in addition to Times New Roman.

15. Section 1.8 states a $4,000 estimate but there is no identified CLIN for Travel on an annual basis. Can the Government please clarify where the $4000 for Travel Costs should be included in the CLIN structure.

Section 1.8 has been added to the PWS should travel be required. The Program Office has not identified the need to travel at this time, but does not exclude that travel may be required.

16. As this contract is FFP and the subcontractors will fall under the Prime's contract rates, is it the intent of the government to identify which team member is working which Labor category?

This is a non-personal services contract the Government does not directly supervise or assign any members of the contracted staff.

17. Would you be able to confirm if this is an entirely new effort or if there is an incumbent currently providing these services? If so, would you kindly provide the incumbent contract details (contractor name, contract number)?

This is a revised effort changes have been made to the PWS. The previous award action is HT0011-16-C-0032, NetImpact Strategies, Inc, Base + (4) option periods, total award value $4,123,171.36

18. Can contractors use CPARS in lieu of Past Performance Questionnaires (PPQs)? This would reduce the burden on clients.

Yes

19. RFP (page 43) requests the CAGE Code under which work was completed. If the Offeror is submitting experience where it served as a subcontractor, does the Government the Offeror’s and the Prime Contractor’s CAGE Codes?

Cage Codes are non-material but should be relevant to work being requested through this solicitation.

20. On page 44 of the RFP, its states “…indirectly (i.e., in a prime or subcontractor relationship), will NOT be considered relevant.” Can the Government confirm it will accept a PPQ submitted to the RFP POC by an Offeror’s prime contractor for past performance that meets the recency and relevancy requirements of the RFP?

The section in question, speaks to receipt of the submission of the PPQ from the offer. Past Performance will be rated equally for both Prime and as a Sub-contractor.

1. Recency. The first is to evaluate the recency of the submitted past performance. Recent efforts are those performed as a prime contractor or as a subcontractor within the last three years from release of this solicitation, including efforts currently being performed.

21. Sub-Factor 2 Management Plan lists that PMP is in PWS Par. 5.8, but it is in Par. 5.9. Par 5.8 is Specific Contractor Personnel Qualifications. Please clarify correct reference.

Corrected, Section 5.9 for Program Management Plan

22. Performance Price Tradeoff (PPT) method for basis of award. Specifically, please clarify how the “Substantial Confidence” rating is achieved/earned? Is this strictly based on the quality of services as communicated in the past performance questionnaires?

No. The Government may obtain additional past performance information from other sources and utilize that information in determining the Performance Confidence Assessment Rating. These sources include, but are not limited to: Past Performance Information Retrieval System (PPIRS), Federal Awardee Performance and Integrity Information System (FAPIIS), Electronic Subcontract Reporting System (eSRS), or other databases; the Defense Contract Management Agency; and interviews with Program Managers, Contracting Officers, and Fee Determining Officials.

23. This item states that some of the work under this contract may be classified and a DD254 will be provided when cleared requirements are identified for support. Please CONFIRM that an active SECRET Facility Clearance is required upon award IAW Part 4.2 (Page 17 of 86). Also please clarify which labor categories in the estimated level of effort may be required to have SECRET clearance.

All labor categories required to perform work in support of this effort are required to obtain/maintain a Secret Clearance, however DD254 is not required.

24. The solicitation states that the work will be performed in Contractor provided space. Please clarify if the Contractor will be required to store classified material IF cleared services are required later.

Classified access/ material is not applicable.

25. Please provide the order of importance of the non-Price technical factors? For example - Is Factor 1 Technical Approach more important than Factor 2 Past Performance?

This is a Performance Price Tradeoff, the offeror with the acceptable technical, highest performance rating at the lowest price will receive award.

26. Can the Government please confirm whether it should state “Education and Training Digital Transformation and Mission Support Services Education & Training (J-7)” Corrected.

27. What should the split of the 8.5 FTEs be between SATX and DHHQ?

Placement of the employees are at the Contractors discretion, the government does not have preference, however full support should consider both locations and time zones.

28. Is there a page limit for each Past Performance?

No.

29. Request clarification of the hours for 1 FTE as Part 7, Attachment 2 (Estimated Workload Data) has 1 FTE as 1,920 hours while Addendum to 52.212-1 states 1,880.

The Government estimate is based on 1,880 direct labor hours per person per year.

30. We consider DHA Med-COI (Network) access as well as utilization of the DHA Enterprise Service Desk (ESD) to be "Services". Please clarify if these "services" will be provided to off-site Contractors (Network accounts, DHA VPN and computer help desk support).

Corrected.

31. What type of literature reviews will be required (technical, medical, etc.)?

Yes, medical, technical and educational.

32. Is there any particular training or experience (e.g., ITIL, SCRUM) required for the Technical SMEs?

No, additional training or experience is required.

33. Is the government requiring that the Organizational Plan include detailed information for all staff roles? If yes, for other than proposed Key Personnel, will the government accept representative characteristics/attributes for the Organizational Plan?

The offer should be aware of page limitation and should refer to Key Personnel/ Staffing language as written in 52.212-1 Instructions to Offers and Evaluation 52.212-2.

(End of Question and Response)

ADMIN CHANGES TO

Addendum to 52.212-1 Instructions to Offerors

ADDENDUM TO 52.212-1

Instructions to Offerors

Period for acceptance of quotes. The Offeror agrees to hold the prices in its offer firm for 120 calendar days from the date specified for receipt of offers.

Offer Submission Instructions. The Government does not intend to hold discussions; however, the Government reserves the right to hold discussions or negotiations if the Contracting Officer finds it necessary to do so. The Offeror’s initial quote should contain the Offeror’s best terms from a price and technical standpoint. The Government reserves the right to seek information through clarifications or communications with the Offeror. The offer shall not simply rephrase or restate the Government’s requirements, but shall provide convincing rationale to address how the Offeror intends to meet the requirements.

Points of Contact. Points of Contact (POC) for this RFQ are offeror nakaura.c.yusuf.civ@mail.mil located in Falls Church, Virginia, USA. Include Solicitation number in the subject line of quotation documents.

Questions: Questions shall be submitted to POC, no later than November 1, 2021 at 4:00 p.m. EST. Follow-up/additional questions will not be accepted after this date and time. Questions should be emailed to Nakaura.c.yusuf.civ@mail.mil, include the solicitation number in the subject line of email documents.

Electronic Submittal: Quotes shall be electronically submitted via e-mail to the Points of Contact identified above referencing the solicitation number. The Offeror to the solicitation is responsible for ensuring receipt by the POC. The firewall utilized by the Government contracting office does not authorize or accept zip files.

Offer Content and Format. An offer shall consist of a cover letter and three volumes: Volume 1 for material documenting the Offeror’s Technical approach to meet all requirements of the PWS, Volume 2 Past Performance responses, and Volume 3 all Price information. A offer page is 8.5 inches by 11 inches with 1- inch margins using single lines in Arial or Times New Roman font of no less than 12-point size font. Tables, graphics, and call-outs may use 10-point font. Narrative shall be submitted in MS Word or searchable PDF Format. Detailed pricing information shall be submitted in tabular format in MS Excel. The Offeror’s company name (no logos), the date, solicitation number, and volume number shall be included on each page of the offer (this information may be included in a header/footer). All pages of the offer volumes shall be numbered, using a uniform numbering system. Page numbers, headers and footers may be outside the page margins and are not bound by the font and point size requirement. Any offer containing proprietary information shall be clearly marked. All pricing information shall be addressed ONLY in the Price Volume. Each volume shall contain a glossary of all abbreviations and acronyms used, and with an explanation for each. Glossaries do not count against the page limitations for their respective volumes.

Cover Letter Instructions. The cover letter shall reference the solicitation number and identify all enclosures being transmitted as part of the offer. The cover letter shall include the Company Name, Address, Contract and Government Entity (CAGE) code, and DUNS number. The cover letter shall identify the name, address (if different from the company address), telephone number and e-mail address of the individual authorized to provide clarifications and have communications with the Government. Cover letters shall state offer validity at least 120 days from the date of submittal and shall provide a statement specifying the extent of agreement with terms, conditions, provisions, and representations and certifications included in the solicitation.

Cover letters shall indicate receipt of all solicitation amendments by incorporating one (1) copy of each Standard Form 30 or by listing each solicitation amendment. The cover letter may include any other information required for compliance with the solicitation, but not specified for inclusion in a quote volume. Contents of the cover letter will not be evaluated against the evaluation criteria specified in 52.212-2. The cover letter has no page limit.

Volume 1, Technical. Shall include a technical approach narrative, not to exceed 50 pages (excluding resumes, resumes should not exceed 2 pages per resume; excluding transition-in plan which is limited to 5 pages.) total in response to the requirements of the J-7/ Education and Training (E&T). This volume shall not include information related to the proposed price.

Technical Approach. The quote shall describe how the Offeror’s plans to accomplish the work in each of the PWS Paragraphs and subparagraphs below:

A. Factor 1- Technical Approach: (Volume 1):

The Government will evaluate the proposal as an integrated set of activities to achieve the technical objectives and will evaluate how the Offeror is proposing to produce the required deliverables outlined in the PWS (1) Technical analyses of the tasks in sufficient and precise detail to demonstrate that the Offeror understands the technical scope and complexity of work to be performed. Demonstrated capability to accomplish the PWS requirements, Part 5. Demonstrated understanding of what is required for an acceptable task fulfillment, including work definition and deliverables.

Sub-factor-1 Key Personnel/ Staffing Plan: (Volume 1):

The Offeror's bid must include the following items, organized as indicated below:

Offeror must provide resumes describing the education and work experiences for each of the key staff assigned to the project, and identify their respective duties as part of this RFP. Key staff must have the minimum years of experience with projects of similar size and scope. “Key Personnel” are defined in section 1.12 of the PWS.

The proposal shall effectively demonstrate a sound and comprehensive personnel and staffing plan that meets the requirements of the PWS and ensures contract performance beginning when the government issues an award.

a. Personnel/Staffing Plan: The Offeror shall prepare and submit a detailed organizational plan. This plan shall identify each position related to the onsite management and performance of the PWS in both written and diagram formats. The organizational plan shall clearly identify each individual's name, title, duty position, years of experience and a description of the experience levels related to education and training digital transformation and mission support services to include but not limited to program and project schedule and management processes, the development of plans, programs, procedures, data analysis, and management support that meets the minimum requirements of the PWS Section 5. The service provider must provide corresponding resumes for key personnel along with letters of intent, that meet the requirements of the PWS.

b. The Offeror shall identify the key personnel to be assigned to work under this contract meeting the requirements of the PWS found in Part 1 and Part 5:

Labor Category (Key Personnel)

Program Manager

Technical (SME) 2 FTEE

Sub-factor -2 Management Plan (Volume 1):

Sub-Factor 2 – Program Management Plan (to include Quality Control Plan) (Volume I) CRITERIA: The Offeror shall submit written information that describes the Offeror's Program Management Plan (PMP) (described in PWS paragraph 5.9), including an approach to staffing that will lead to the successful accomplishment of the requirement. Contractor shall include, as an attachment to their non-price proposal, a draft PMP. The draft PMP shall document how the Contractor will meet and comply with the requirements established in the PWS. In addition to the PMP, the Contractor shall prepare a draft Quality Control Plan (QCP) that addresses the quality assurance methodologies used by the Contractor to control the quality of the work being provided (described in PWS paragraph 1.10.1). The methodologies outlined in the draft QCP should be relevant to the Performance Requirements Summary under Part 7, Attachment 1 of the PWS, and restated in the QASP, attached hereto as Attachment (1).

Past Performance (Volume 2): The Offeror shall submit three (3) references of relevant contracts of similar complexity and dollar value within the past three (3) years for its own performance. The Offeror shall also submit three (3) references for each Subcontractor proposed. The contracts may be past or current as long as the performance did not end more than three (3) years prior to the due date for the submission of the task order proposal, and the contracts may have been with Federal, State and/or City agencies and commercial Customers. The references shall clearly articulate how the work identified is consistent with the tasks identified in the PWS.

It is the Offeror’s responsibility to provide valid, current and verifiable information. Each submission of Past Performance Information should include the following:

Project title.

Description of the project.

Cage Code under which work was completed.

Name of Prime/Subcontractor/or teaming partner that performed work.

Government Agency or Organization name that contracted for the performance.

COR’s name, address, and phone number (Person responsible for acceptance and verifying compliance).

Contracting Officer’s name, address, and phone number.

Contract Number and, if applicable, Task Order Number Current status, e.g. completed and/or if in progress, work start and estimated completion dates Dollar value and type of contract.

Key personnel, if applicable (highlight those individuals who worked on the relevant project(s) and are also being proposed for this effort.)

A narrative of why you deem the reference relevant to this effort.

Although these firms shall serve as the primary references for purposes of this RFP, the Department specifically reserves the right to contact any of the listed clients or past clients for information about the firm's performance under past and present contracts. A Past Performance Questionnaire submitted directly by the Offeror to the Government POC or reference information provided by or for POCs who work directly for your company, or indirectly (i.e. in a prime or subcontractor relationship), will NOT be considered relevant.

Price (Volume 3). The Price Volume has no page limit and may contain any information the Offeror deems relevant to the proposed pricing. The Government intends to award a Firm Fixed Price contract. There will be an estimated travel cost and other ODC cost provided by the Government, in accordance with PWS 1.8 and 1.9. Therefore, offerors should ensure that the Firm Fixed Price CLIN prices are all inclusive of the offeror’s approach to fulfill the entire Performance Work Statement. The offeror is expected to price all of the work required by the Performance Work Statement under the Firm Fixed Price CLINs. The offeror’s prices shall NOT include any assumptions that change the terms or provisions of this solicitation. The priced offer must include a detailed basis of estimate for the offered prices. The offer shall map labor categories offered to the labor categories of the proposed Key Personnel (Section 1.12 of the PWS) and proposed labor mix in Part 7, Attachment 2 of the PWS. The Government reserves the right to not accept deviations, exceptions, or conditional assumptions taken to the requirements of the solicitation. Note that any deviations, exceptions, or conditional assumptions taken to the requirements of the solicitation will make your offer unacceptable.

Pricing Sheet. The offer shall include a completed pricing sheet labeled “Pricing Sheet” as an unlocked and editable Microsoft Excel worksheet. In addition, the Government requests all spreadsheets contain formulas that can be manipulated. Furthermore, the cost/price portion of the proposal should include at a minimum, the following information as applicable:

Detailed Breakout - The backup for proposed labor and subcontractor prices and travel costs should be broken out by appropriate labor category with the associated labor rates and hours, and CLIN (i.e. CLINs for base year and option periods should be broken out separately).

Labor - Provide a spreadsheet including labor hours, labor rates by CLIN. Provide backup in the technical portion of the proposal that includes a basis of estimates with regards to the labor hours and mix.

Other Direct Costs (ODCs) – (Travel ODC is not anticipated at this time however may be added through modification) Travel and ODCs will be inputs by the Government technical requirements office. ODC’s are charged in accordance with PWS Sections 1.8 and 1.9. Any additional ancillary items must be approved by the government on an as needed basis. The contractor is encouraged to build ODCs in the cost of performance.

Estimated Level of Effort. PWS Part 7, Attachment 2 shows an approximate or historical information for the Offeror to accomplish the tasks identified in the PWS. This is for informational purpose and is not to be construed as either mandatory or necessarily the best technical approach. The Offeror is not constrained by the information provided and may propose alternate labor categories (but must retain Key Personnel labor categories) and/or hours as the Offeror determines are appropriate to accomplish the tasks in the PWS. The Government estimate is based on 1,880 direct labor hours per person per year. The Offeror’s accounting of direct labor hours per person per year may differ. The proposed level of effort should be consistent with the Offeror’s total offer submission.

(End of 52.212-1 Instructions to Offerors)

Addendum to 52.212-2 Evaluation

The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Factor 1. Technical Approach Sub-factor 1. Key Personnel/ Staffing Plan Sub-factor 2. Management Approach Factor 2. Past Performance Factor 3. Price

Basis for Award: The basis of award for this acquisition will be Performance Price Tradeoff (PPT). A technical evaluation will be conducted on the Offeror's technical proposal. If the Offeror is determined unacceptable on the technical evaluation they will be removed from further consideration. By submission of its offer, the Offeror accedes to all solicitation requirements, including terms and conditions, representations and certifications, and technical requirements. Failure to meet a requirement may result in an offer being determined unacceptable.

Government evaluators will not assume that the Offeror possesses any capability or knowledge unless it is specified in the proposal and offer.

Initially offers shall be evaluated IAW provision cited in FAR 52.212-2- Evaluation of Commercial Items. Offerors receiving an acceptable technical rating or higher either through initially ranking or through group government technical RFP evaluation collaboration will be ranked according to price, including priced options.

Offers will receive a preliminary price analysis to determine if quotations are within fair market range. Grossly understated or overstated quotations “may be” removed from consideration if it has been determined the Offeror price quotation does not have a clear understanding of the requirement.

Technically acceptable offers will then receive a performance confidence assessment IAW the evaluation criteria. The contracting officer will make a determination to award to the Offeror with overall Substantial Confidence, lowest overall price after formal price analysis.

If lowest price Offeror is determined to have a less than Substantial Confidence performance assessment, the next lowest priced Offeror will be evaluated and the process will continue (in order by price) until an Offeror is judged to have a Substantial Confidence performance assessment or until all technically acceptable Offerors are evaluated. If no Offeror is determined to have a Substantial Confidence performance assessment, the contracting officer will make a determination to award to the Offeror with overall Satisfactory Confidence, lowest overall price

Prior to award, a responsibility determination is made as described in FAR Part 9.

Non-Cost/Price Evaluation Criteria: The following criteria will be used to evaluate the non-cost/price aspects of the offer. Evaluation Criteria (Technical Factors)

Factor 1- Technical Approach

Technical Approach: The Offeror must demonstrate its technical approach and capability to accomplish the requirements defined in the PWS by detailing its:

Technical analyses of the tasks in sufficient and precise detail to demonstrate that the Offeror understands the technical scope and complexity of work to be performed.

Demonstrated capability to accomplish the PWS requirements, Part 5.

Demonstrated understanding of what is required for an acceptable task fulfillment, including work definition and deliverables.

Sub-Factor 1 - Key Personnel/Staffing Plan

CRITERIA: The proposal shall effectively demonstrate a sound and comprehensive personnel and staffing plan that meets the requirements of the PWS and ensures contract performance beginning when the government issues an award.

Personnel/Staffing Plan: The Offeror shall prepare and submit a detailed organizational plan. This plan shall identify each position related to the onsite management and performance of the PWS in both written and diagram fonts. The organizational plan shall clearly identify each individual's name, title, duty position, years of experience and a description of the experience levels related to education and training digital transformation and mission support services to include but not limited to program and project schedule and management processes, the development of plans, programs, procedures, data analysis, and management support that meets the minimum requirements of the PWS Section 5. The service provider must provide corresponding resumes, along with letters of intent, that meet the requirements of the PWS.

CRITERIA: The Offeror shall submit qualifications of personnel that demonstrates they have the skills deemed by the Government to be necessary to minimize risk and successfully complete the requirements in the PWS. Resumes must indicate how personnel meet the educational and experience qualifications required to perform the PWS. Resumes should be no longer than 2 pages.

The Offeror shall identify the key personnel to be assigned to work under this contract meeting the requirements of the PWS found in Part 1 and Part 5:

Labor Category (Key Personnel)

Program Manager

Technical SME (2 FTEEs)

A. The Offeror shall provide a staffing/recruiting plan that communicates the service provider's plan and procedures designed to maintain and recruit qualified staffing throughout the contract period for prime (and subcontractor) employees in mission planning and intelligence support that meet the requirements of the PWS.

B. The Offeror shall provide a proposal demonstrating the service provider's employees have the required credentials IAW paragraph 1.12 Key Personnel and paragraph 5.8 Specific Contractor Personnel Qualifications of the PWS. Minimum Requirements:

· Program Manager (1 FTE)

- Project Management Professional (PMP) Certified

- Bachelor’s Degree

- Minimum 10 years of experience managing programs

- Ability to Communicate

- Experience with MHS and DHA is preferred

· Technical SME (2 FTEs)

· Experience with DOD Education and Training programs

· Minimum 5 years of experience supporting tasks related to Education and Training

· Experience with MHS and DHA is preferred

Sub-Factor 2 - Management Plan

Sub-Factor 2 – Program Management Plan (to include Quality Control Plan)

CRITERIA: The Offeror shall submit written information that describes the Offeror's Program Management Plan (PMP) (described in PWS paragraph 5.9), including an approach to staffing that will lead to the successful accomplishment of the requirement. Contractor shall include, as an attachment to their non-price proposal, a draft PMP. The draft PMP shall document how the Contractor will meet and comply with the requirements established in the PWS. In addition to the PMP, the Contractor shall prepare a draft Quality Control Plan (QCP) that addresses the quality assurance methodologies used by the Contractor to control the quality of the work being provided (described in PWS paragraph 1.10.1). The methodologies outlined in the draft QCP should be relevant to the Performance Requirements Summary under Part 7, Attachment 1 of the PWS, and restated in the QASP, attached hereto as Attachment (1).

1. FACTOR 1 Technical Approach:

Each offer shall receive a rating of ACCEPTABLE/UNACCEPTABLE based on the requirements stated below.

Table 1. Technical Ratings for Sub-Factors (1) Key Personnel and (2) Management Plan

The Technical evaluation results in an integrated assessment of the Offerors probability of meeting the evaluation criteria and the assignment of an overall rating based on the consideration of the Offeror’s key personnel, management approach, and technical approach.

2. FACTOR 2 PAST PERFORMANCE

The Government will review Volume 2 and past performance information obtained from other sources to identify reports of recent and relevant past performance. The past performance evaluation result is an assessment of the Offeror’s probability of meeting the solicitation requirements. The past performance evaluation considers each Offeror's demonstrated recent and relevant record of performance in supplying products and services that meet the contract’s requirements.

There are three aspects to the past performance evaluation: recency, relevancy (including context of data), and quality (including general trends in contractor performance and source of information).

1. Recency. The first is to evaluate the recency of the submitted past performance. Recent efforts are those performed as a prime contractor or as a subcontractor within the last three years from release of this solicitation, including efforts currently being performed.

2. Relevancy. The second is to determine how relevant a recent effort accomplished is to the effort to be acquired through the source selection. The Government is seeking a Contractor to provide comprehensive mission support for the DHA J-7 functions, which include responding to customer needs, applying IT solutions that optimize and streamline education and training, and providing innovative strategies to augment the services provided by the various divisions under the Education & Training Directorate. Relevant past performance is work similar in size, scope, and complexity to the work described in the PWS and which demonstrates the Offeror’s ability to perform the effort proposed. Each past performance record evaluated and found to meet the Recency criteria, will then be evaluated for Relevance and assigned an Adjectival Rating from the following table:

Table 2. Past Performance Relevancy Table

Provides contracted Professional services for the following for at least four of six labor categories: Project Management support, Operations Management support, Learning Management System support, Modernization and Simulation support, Virtual Library support, Medical Treatment Facility support, AND Provides these services for DoD or other Federal Agencies AND Services provided on the past performance reference are greater than $1M annually.

Past performance effort involved in recruiting, placing, managing and maintaining professional services with appropriate knowledge, skills, and abilities as follows:

Provides contracted Professional services for at least three of the six labor categories: Project Management support, Operations Management support, Learning Management System support, Modernization and Simulation support, Virtual Library support, Medical Treatment Facility support, AND provides these services for DoD or other Federal Agencies.

Provides contracted Professional services for at least two of the six labor categories: Project Management support, Operations Management support, Learning Management System support, Modernization and Simulation support, Virtual Library support, Medical Treatment Facility support.

Provides contracted Professional services for less than two of the six labor categories: Project Management support, Operations Management support, Learning Management System support, Modernization and Simulation support, Virtual Library support, Medical Treatment Facility support.

3. Quality of Products or Services/Overall Past Performance Confidence Assessment. The third aspect of the past performance evaluation is to establish the overall quality of the offeror’s past performance. The past performance evaluation conducted in support of a current source selection does not establish, create, or change the existing record and history of the offeror' s past performance on past contracts; rather, the past performance evaluation process gathers information from customers on how well the offeror performed those past contracts. The Past Performance Evaluation Team will review all past performance information collected and determine the quality of the offeror's performance, general trends, and usefulness of the information and incorporate these into the performance confidence assessment. The past performance confidence assessment rating is based on the offeror’s overall record of recency, relevancy, and quality of performance. Recent and relevant past performance will be reviewed for favorable and adverse findings. The following table will be utilized to provide an overall Performance Confidence Assessment Rating.

Performance Confidence Assessment Rating Table

The offeror may not be evaluated favorably or unfavorably on the factor of past performance.

The Government may obtain additional past performance information from other sources and utilize that information in determining the Performance Confidence Assessment Rating. These sources include, but are not limited to: Past Performance Information Retrieval System (PPIRS), Federal Awardee Performance and Integrity Information System (FAPIIS), Electronic Subcontract Reporting System ( eSRS), or other databases; the Defense Contract Management Agency; and interviews with Program Managers, Contracting Officers, and Fee Determining Officials.

The Government reserves the right to seek information on higher priced Offerors if none of the lower priced Offerors receive a "Substantial Confidence" performance assessment rating. Past performance regarding minor members of joint ventures or teaming arrangements will be considered as highly as the majority member of those arrangements. Offerors with no relevant past or present performance history or the Offerors performance record is so limited that no confidence assessment rating can be reasonably assigned shall receive the rating "Neutral Confidence", meaning the rating is treated neither favorably nor unfavorably.

If none of the lowest priced Offerors is judged to have a "Substantial Confidence" performance assessment rating, the next lowest priced Offeror will be evaluated and the process will continue (in order by price) until an Offeror is judged to have a "Substantial Confidence" performance assessment rating or until all technically acceptable Offerors are evaluated. The Government reserves the right to award a contract to other than the lowest priced Offeror if the lowest priced Offeror is judged to have a performance confidence assessment of other than "Substantial Confidence".

Offerors are cautioned to submit sufficient information and in the format specified in 52.212-1. Offerors may be asked to clarify certain aspects of their proposal (for example, the relevance of past performance information) or respond to adverse past performance information to which the Offeror has not previously had an opportunity to respond.

Adverse past performance is defined as past performance information that supports a less than satisfactory rating on any evaluation element or any unfavorable comments received from sources without a formal rating system. Communication conducted to resolve minor or clerical errors will not constitute discussions and the Contracting Officer reserves the right to award a contract without the opportunity for proposal revision.

The Government intends to award a contract without discussions with respective Offerors. Therefore, the Offeror's initial offer should contain that Offeror's best terms from a price and technical standpoint. The Government, however, reserves the right to conduct discussions if deemed in its best interest. Prior to discussions, a competitive range may be established and the Offerors within the competitive range will be part of the discussions. The Contracting Officer may limit the number of proposals in the competitive range to the greatest number that will permit an efficient competition among the most highly rated proposals.

A written notice of award or acceptance of an Offer mailed or otherwise furnished to the successful Offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action.

3. FACTOR 3- PRICE

Price will be evaluated separately from the non-price factors. Price will be evaluated to determine fair and reasonable pricing. The Government will determine price reasonableness by comparison of the proposed price to the market price derived from market research or from adequate price competition. The evaluated price will be the total of all the priced line items, including profit, for the base year and all options as specified in Addendum to 52.212-2 (b) Options. In order to establish a fair and reasonable price, the Government shall obtain any data as necessary.

(END OF ADDENDUM 52.212-2 EVALUATIONS)

PAST PERFORMANCE QUESTIONNAIRE

To the Offeror’s Reference:

The Defense Health Agency's (DHA) Professional Service Contracting Division (PS-CD) is conducting an acquisition to obtain E-learning Education and Training. The Offeror has identified you/r office as a reference to validate the Offeror's past performance.

Past Performance is an important part of the evaluation criteria for this acquisition, so your input is very important.

Please complete the following questionnaire to assist this office’s evaluation of the Offeror’s past performance. A typed (preferred) or handwritten response is sufficient. If you need more space than that provided, please attach additional pages.

Please complete this form no later than November 13, 2021, 2021 by 4:00 PM (EST) and ”Do Not” return the past performance questionnaire to the company that requested it, send directly to nakaura.c.yusuf.civ@mail.mil in the DHA, PS-CD Contracting Office.

Thank you for your assistance in this source selection. If you have any questions, please contact Nakaura Yusuf, Contracting Officer at (703) 681-5821.

EVALUATED CONTRACTOR’S INFORMATION:

Company/Organization Name being evaluated:

Cage Code:

Point of Contact (POC):

Title of POC:

Address:

Telephone Number:

Email address:

CONTRACT INFORMATION:

Contract Title/Description:

Contract Number:

Task Order Number (if Applicable):

Status (i.e. On-going, complete):

Annual Contract Value:

Contract Amount: (Base plus options)

Type of Contract (e.g. FFP, Cost, etc.):

Performance Period being evaluated:

Place of Performance:

Total Number of Full Time Employees employed:

Title of Position(s) provided by the Offeror

entity.

CONTRACTING OFFICER REPRESENTATIVE INFORMATION:

COR’s Name:

Telephone Number:

Email:

RATING INFORMATION:

Exceptional (E) Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good (VG) Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory (S) Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal (M) Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory (U) Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

PERFORMANCE EVALUATION QUESTIONS:

Quality of Services

Performance Rating

(1) The Contractor provided quality services that adhered to contract requirements, specifications, and standards of professional conduct. The deliverables were determined to be acceptable to the client.

(2) The Contractor provided quality personnel that met or exceeded the required qualifications.

(3) The Contractor demonstrated an overall effective and quality management effort.

(4) The Contractor maintained an effective on-going Quality Control Plan to provide for monitoring, analyzing, and improving quality contract performance.

Please provide specific examples and rationale for your Quality of Services Rating (required for other than satisfactory rating):

Timeliness of Performance/Services

(1) The Contractor completed all tasks and submitted required deliverables in accordance with the timelines and were accepted by the recipient.

(2) The Contractor successfully achieved fill-rates established by the contract.

(3) The labor turnover in personnel and other labor categories was minimal and did not adversely affect Contractor Performance.

(4) The Contractor consistently demonstrated an ability to quickly recruit personnel on time to meet the Government’s needs.

(5) The Contractor demonstrated the ability to retain personnel to support contract/task order requirements so that work schedules would not be disrupted.

(6) The Contractor demonstrated the ability to plan for and provide replacement candidates to include pre-planned absences, unplanned illnesses, or an extended leave of absence.

Please provide specific examples and rationale for your Timeliness of Performance/Services Rating (required for other than satisfactory rating):

Business Relations

(1) If applicable, the Contractor was proactive and communicated potential contract performance issues with the Customer.

(2) If applicable, the Contractor acted in accordance with any Terms and Conditions of the contract.

(3) The Contractor maintained an open line of communication so that the Contracting Officer’s Representative (COR) was apprised of technical and cost issues.