Draft_Soliciation_-_HT0011-16-R-0040_v3.pdf

SEE ADDENDUM

(No Collect Calls)

HT0011-16-R-0040 26-Aug-2016

b. TELEPHONE NUMBER

703-588-5682

8. OFFER DUE DATE/LOCAL TIME

12:00 AM 16 Sep 2016

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

HT00119. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JAKE LEWIS

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DEFENSE HEALTH AGENCY-COD FC

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: 703-681-1143 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$15,000,000

NAICS:

541990

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF59

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 6 Months Implementation Period - Transition In

FFP

FOB: Destination

NET AMT

0002 6 Months Program Management and Quality Assurance

0003 6 Months Eligbility Verification

0004 6 Months Telehealth Triage Nurse

0005 6 Months Care Coordination

0006 Months System Integration

CPFF

ESTIMATED COST

FIXED FEE

TOTAL EST COST + FEE

0007 6 Months Telecommunications

0008 6 Months Real Time Database Management

0009 6 Months Business Intelligence/Report Management

0010 6 Months PCM On-Call (Optional)

0011 Months Travel

COST

1002 12 Months OPTION Program Management and Quality Assurance

1003 12 Months OPTION Eligbility Verification

1004 12 Months OPTION Telehealth Triage Nurse

1005 12 Months OPTION Care Coordination

1006 Months OPTION System Integration

1007 12 Months OPTION Telecommunications

1008 12 Months OPTION Real Time Database Management

1009 12 Months OPTION Business Intelligence/Report Management

1010 12 Months OPTION PCM On-Call (Optional)

1011 Months OPTION Travel

2002 12 Months OPTION Program Management and Quality Assurance

2003 12 Months OPTION Eligbility Verification

2004 12 Months OPTION Telehealth Triage Nurse

2005 12 Months OPTION Care Coordination

2006 Months OPTION System Integration

2007 12 Months OPTION Telecommunications

2008 12 Months OPTION Real Time Database Management

2009 12 Months OPTION Business Intelligence/Report Management

2010 12 Months OPTION PCM On-Call (Optional)

2011 Months OPTION Travel

3002 12 Months OPTION Program Management and Quality Assurance

3003 12 Months OPTION Eligbility Verification

3004 12 Months OPTION Telehealth Triage Nurse

3005 12 Months OPTION Care Coordination

3006 Months OPTION System Integration

3007 12 Months OPTION Telecommunications

3008 12 Months OPTION Real Time Database Management

3009 12 Months OPTION Business Intelligence/Report Management

3010 12 Months OPTION PCM On-Call (Optional)

3011 Months OPTION Travel

4002 9 Months OPTION Program Management and Quality Assurance

4003 9 Months OPTION Eligbility Verification

4004 9 Months OPTION Telehealth Triage Nurse

4005 9 Months OPTION Care Coordination

4006 Months OPTION System Integration

4007 9 Months OPTION Telecommunications

4008 9 Months OPTION Real Time Database Management

4009 9 Months OPTION Business Intelligence/Report Management

4010 9 Months OPTION PCM On-Call (Optional)

4011 Months OPTION Travel

4012 3 Months OPTION Transition Out Period

INSTRUCTIONS TO OFFERORS

SOLICITATION PROVISIONS

52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es):

http://farsite.hill.af.mil http://www.arnet.gov/far/

PROVISIONS INCORPORATED BY REFERENCE

52.204-6 Data Universal Numbering System (DUNS) Number. (Jul 2013) 52.204-7 System for Award Management. Jul 2013 52.214-34 Submission Of Offers In The English Language APR 1991 52.214-35 Submission Of Offers In U.S. Currency APR 1991 52.215-1 Instructions to Offerors - Competitive Acquisition. (Jan 2004) 52.215-22 Limitations on Pass-Through Charges-Identification of Subcontract Effort. (Oct 2009)

52.216-1 Type of Contract. (Apr 1984)

The Government contemplates award of a contract consisting primarily of firm fixed price contract with cost reimbursable elements.

FAR 52.233-2 Service of Protest. (Sep 2006)

(a) Protests, as defined in section 33.101 of the FAR that are filed directly with an agency, and copies of any protests that are filed with the Government Accountability Office (GAO) shall be served on the CO by obtaining written and dated acknowledgment of receipt from the CO, address in Block 7 of the Standard Form 33.

(b) The copy of any protest shall be received in the office designated above within one day of filing a protest with the GAO.

(c) DHA - Protests, Disputes, and Appeals.

(1) An interested party filing a protest with Defense Health Agency (DHA) has the option of requesting review by either the Contracting Officer (CO) or an independent review Official (IRO), who is a DHA official at a level above the CO. Alternately, an interested party may request IRO review as an appeal of the CO’s protest decision.

(2) Where applicable, an interested party must clearly state in the protest that IRO review is requested, and must specify the nature of the independent review sought – whether as an alternative to CO review or as an appeal of the CO’s decision.

(a) Regardless of which review is requested, all protests must be complete and submitted to the CO within the timeframes specified in FAR Subpart 33.1.

(End of Provision)

52.252-5 Authorized Deviations in Provisions. (Apr 1984) The use in this solicitation of any FAR (48 CFR Chapter 1) provision with an authorized deviation is indicated by the addition of “(DEVIATION)” after the date of the provision.

(End of Provision)

252.225-7003 Report of Intended Performance outside the United States and Canada--

Submission with Offer. (OCT 2010)

1.1. GENERAL INSTRUCTIONS

1.1.1. The Government will conduct a full and open competition in this solicitation to foster an adequate number of viable Contractors to reduce any risk to the stability of the administration of the GLOBAL NURSE ADVICE LINE program. Therefore, the Government will award one contract for nurse advice line support services to one prime Contractor under this solicitation. The contract shall cover both CONUS and OCONUS Regions (i.e., geographical area for contract performance) for this contract award.

1.1.2. The prime Contractor shall submit one proposal that is inclusive of both CONUS and OCONUS service areas. The proposal will be evaluated as the best value for the Government. The Government will select an awardee in accordance with basis for award..

1.1.3. Offeror. The Government will, subject to FAR 9.604 Limitations, recognize the integrity and validity of Contractor team arrangements provided the arrangements are identified and company relationships are fully disclosed in an offer. For purposes of exclusion of sources under this solicitation, a company or business entity identified in an offer as a potential prime Contractor shall be considered to include the named company or business entity, its parent or subsidiary, or a company or business entity directly related to the company or business entity through common (regardless of the percentage) ownership, control, or management (whether by a parent company or otherwise).

1.1.4. Offerors are cautioned to follow the instructions provided in this section carefully to assure the Government receives consistent information in a form that will facilitate proposal evaluation. Proposals that take exception to inclusion of specific requirements in the resultant contract shall not be considered. Offerors shall submit only one offer for both CONUS and OCONUS region, and alternative offers will not be accepted or evaluated by the Government.

1.1.5. This section provides general guidance for preparing proposals as well as specific instructions on the format and content of the proposal. In addition to the offer, the Offeror’s proposal must include all data and information requested in this solicitation and must be submitted in accordance with these instructions. The offer shall be compliant with the requirements as stated in the solicitation and applicable attachments.

Non-conformance with the instructions provided in the solicitation and this section may result in an unfavorable proposal evaluation or rejection of the proposal. The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of stated claims.

1.1.6. The Offeror’s offer should contain the Offeror’s best terms from a price or cost and technical standpoint. The Government reserves the right to award without discussions. This request for information serves to clarify certain aspects of proposals (e.g. the relevance of an Offeror’s past performance information and adverse past performance information to which the Offeror has not previously had an opportunity to respond) or to resolve minor or clerical errors.

1.1.7. This exchange shall not be used to cure weaknesses or material omissions of the offer, or materially alter the technical or cost information in the proposal. Under no circumstances will the Offeror revise its offer in response to clarification questions; any such revision will not be considered.

1.1.8. If the Government determines that it is necessary to conduct discussions; the CO will establish the competitive range. If the CO decides that an Offeror’s proposal should no longer be included in the competitive range, the proposal will be excluded from consideration for award; and written notice of this decision will be provided to unsuccessful Offerors in accordance with FAR 15.503. If it is determined necessary, the CO will notify Offerors remaining within the competitive range to schedule discussions.

1.1.9. Debriefing. The CO will promptly notify offerors of any decision to exclude them from the competitive range; whereupon they may request and receive a debriefing IAW FAR 15.505. Offerors excluded from the competitive range may request a pre-award debriefing or they may choose to wait until after source selection to request a post-award debriefing. However, offerors excluded from the competitive range are entitled to no more than one debriefing for each proposal. The CO will notify unsuccessful offerors in the competitive range of the source selection decision IAW 15.506. Upon such notification, unsuccessful offerors may request and receive a debriefing. Offerors desiring a debriefing must make their request IAW the requirements of FAR 15.505 or 15.506, as applicable.

1.1.10. Discrepancies. If an offeror believes that the requirements in these instructions contain an error, omission, or are otherwise unsound, the offeror shall notify the CO in writing within seven (7) calendar days. The notification should include supporting rational as well as the remedies the offeror is asking the CO to consider as related to the omission or error. The Offeror is reminded that the Government reserves the right to award this effort based on the initial proposal, as received, without discussions.

1.1.11. The proposal shall not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the Offeror intends to meet these requirements. Offerors shall assume that the Government has no prior knowledge of their facilities, capabilities, and experience.

The Government will base its evaluation on the information presented, plus any additional past performance information obtained by the Government from other sources.

1.1.12. Offerors shall submit their anticipated organizational structure inclusive with their proposal. The organizational structure must include the prime Contractor and first tier subcontractors. The organizational structure shall include addresses and telephone numbers. In the case of a joint venture or other business structure, a clear description of the organizational relationships must be disclosed. This organizational structure is to be emailed to the following: TBD.

1.2. ORGANIZATIONAL CONFLICTS OF INTEREST

1.2.1. (a) Definitions.

1.2.1.1. The term organizational conflict of interest (OCI), as used in this provision, carries the meaning set forth in FAR Part 2.

1.2.1.2. (2) As used in this provision, the term Offeror encompasses the Offeror itself, its subsidiaries, affiliates (as defined in FAR 2.101), partners, subcontractors, team members, marketing consultants (as defined by FAR Subpart 9.501), and any of its successors or assignees.

1.2.2. (3) Types of OCIs.

1.2.2.1. (A) Biased Ground Rules – Consists of situations in which an Offeror, as part of its performance of a Government contract, helped (or is in a position to help) set the ground rules for another Government acquisition by, for example, writing the statement of work or the specifications, or establishing source-selection criteria. In these “biased ground rules” cases, the primary concern is that the Offeror may have (or could), whether intentionally or not, establish ground rules that will give it an advantage in competing for that acquisition.

1.2.2.2. (B) Impaired Objectivity – Consists of situations where an Offeror has an interest (typically financial) that may conflict with the interests of the Government to whom the Offeror has (or will have) a contractual obligation, and the Offeror’s work under the Government contract could give it the opportunity to benefit its other business interests. If the Offeror is providing recommendations, judgment, or advice, and its other business interests could be affected by that recommendation, judgment or advice, the Offeror’s objectivity may be impaired. An example is where the Offeror will be evaluating its own work or the work of a competitor (or potential competitor), either through an assessment of performance under another contract or an evaluation of proposals.

1.2.2.3. (C) Unequal Access to Information – Consists of situations in which an Offeror has access to nonpublic information (including proprietary information and nonpublic source-selection information) as part of its performance of a Government contract and that information may provide the Offeror with an advantage in competing for some future Government contract. In these “unequal access to information” cases, the concern is limited to the risk of the firm gaining an unfair competitive advantage; there is no issue of bias. Note: Incumbency status alone does not confer an Offeror with an unfair competitive advantage.

1.2.3. (4) Means of addressing and resolving OCIs include, but are not limited to, the following:

1.2.3.1. (A) Avoidance – Government action taken in one acquisition that is intended to prevent an OCI from arising in that acquisition or in a future acquisition.

1.2.3.2. (B) Mitigation – Contractor action taken on an existing contract to reduce the risk (to a level acceptable to the Contracting Officer) that an OCI will arise on that contract or on a future contract.

1.2.3.3. (C) Neutralization – Government action taken on an existing contract to restrict the contractor from performing, whether as a prime contractor or as a subcontractor, on future related contracts. This method protects the Government’s interests in cases where there is a risk that the contractor’s work on the current contract could be biased or impaired by virtue of its expectation of future work or when the contractor, as a result of performing the existing contract, would have an unfair advantage in competing for award of the future work.

1.2.4. (b) Notice.

1.2.4.1. (1) The Contracting Officer has determined that the nature of the work to be performed in the contract resulting from this solicitation is such that it may give rise to OCIs for the contractor performing the work (see FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest) – either during the performance of the resulting contract or in performing future Government contracts.

1.2.4.2. (2) Description of the OCI. The nature of the OCI(s) is as follows:

TBD

1.2.4.3. (3) Limitation of Future Contracting. [Delete, if not applicable] As a condition of award, the Offeror’s eligibility for future prime contract or subcontract awards will be restricted as provided in the Limitation of Future Contracting clause provided in this solicitation. The terms of the clause [ ] are [ ] are not subject to negotiation.

1.2.5. (c) Information regarding presently existing OCIs.

1.2.5.1. (1) (If applicable) The following contractors participated in preparing the statement of work or other requirements documents or cost and budget estimates or otherwise had access to information that would give them an unfair advantage in competing for the contract resulting from this solicitation:

a) TBD

b) TBD

1.2.5.2. (2) The Offeror shall provide a statement with its offer which describes, in a concise manner, all relevant facts concerning any past (preceding five (5) years), present, or currently planned interests (e.g., other contracts – government or commercial, business interests, organizational arrangements, or otherwise) that may create (or appear to create) an OCI relating to the work described in this solicitation.

The Offeror’s statement should:

1.2.5.2.1. (A) Address whether, in its performance of any current or expired government contract (whether as a prime contractor or subcontractor), the Offeror assisted in setting the ground rules for this acquisition or had access to competitively useful information pertinent to this acquisition – such as budget or funding data, the government cost estimate, the acquisition or source selection plan, or the like.

1.2.5.2.2. (B) Address whether performing the work described in this solicitation could create conflicts for the Offeror any conflicts relating to work it already is performing under any other government contract or could give the Offeror an opportunity to benefit any of its other business interests.

1.2.5.2.3. (C) Discuss what structures it already has established and/or actions it already has taken to address any OCIs that would otherwise exist if the government awarded it the contract resulting from this solicitation. (See paragraph (e) below regarding the separate requirement for Offerors to submit an OCI mitigation plan.)

1.2.5.2.4. (D) Disclose all past (preceding five (5) years) and present contracts and subcontracts in support of the Defense Health Agency (DHA), to include those with the former TRICARE Management Activity, held by the Offeror (see definition of Offeror in paragraph (a)(2)) using the table below:

Contract name and number.

Name of Customer with which you are under Contract

Contract role:

Prime Contractor, Subcontractor, or other

Period of Performance

Total Contract Value

Description of contract requirements

Is there an OCI associated with this contract?

“Yes” or “No” (If “Yes” see (4)(e) Mitigation Plan)

Applicable

OCI

Category:

Biased Ground Rules, Impaired Objectivity, or Unequal Access

1.2.5.3. (3) Based on the information provided and any other information solicited or obtained by or provided to the Contracting Officer, the Contracting Officer will assess whether a significant OCI exists for the Offeror. The Contracting Officer will not award a contract until the Agency has determined that all identified significant OCIs are reasonably addressed or resolved. The Contracting Officer has the sole authority to determine whether a significant OCI exists and to determine whether the OCI has been reasonably addressed or resolved. The Contracting Officer may ultimately determine that an OCI exists which warrants disqualifying an Offeror from award of the contract.

1.2.5.4. (4) If the successful Offeror was aware, or should have been aware, of an

OCI before award of this contract, and the Offeror either misrepresented or failed to fully disclose to the Contracting Officer the facts associated with the OCI, the Government may terminate the resulting contract for default.

1.2.6. (d) Representation. By submission of its offer, the Offeror represents, to the best of its knowledge and belief, that it has disclosed all relevant information regarding any OCIs associated with the work to be performed under the contract resulting from this solicitation.

1.2.7. (e) Mitigation Plans.

1.2.7.1. The Offeror shall submit an OCI mitigation plan no later than 10 business days prior to the proposal due date that explains the actions it intends to take or techniques it intends to employ in order to mitigate any OCIs that may arise during performance of the resulting contract or in connection with future government contracts.

Mitigation techniques employed by an Offeror may include (but are not limited to) establishing information firewalls, providing OCI training to employees, restricting personnel re-assignments, or subcontracting work to non-conflicted vendors. The mitigation plan shall include at a minimum the following:

a. Declaration as to whether the plan is an initial submission with its proposal, or a post-award revision

b. Description/Nature of the conflict or potential conflict

c. Rational for its identification

d. Mitigation Strategy for addressing or resolving the conflict

e. Time frame for resolving

f. Plans for monitoring

1.2.7.2. If the Contracting Officer has not included a Limitation of Future Contracting clause in the solicitation, the Offeror may request inclusion of such a clause in its proposal if it believes a limitation on future contracting is necessary to properly address any potential future OCI.

1.2.7.3. If an Offeror’s proposed action to mitigate an OCI is not acceptable, the

Contracting Officer will notify the Offeror and explain why its proposed resolution is not considered acceptable and will then allow the Offeror a reasonable opportunity to respond before making a final decision regarding the acceptability of the mitigation plan. The Contracting Officer will not award a contract until the Agency determines that the Offeror’s mitigation plan effectively addresses all OCIs. The Government may communicate with an Offeror at any time during the evaluation process concerning its OCI mitigation plan.

1.2.7.4. An Offeror’s failure to submit a mitigation plan at the time described in paragraph (e)(1) above will result in the Offeror being eliminated from the competition.

1.3. Former Department of Defense (DoD)/DHA/TMA Employees and Uniformed

Service Members in Proposal Preparation.

1.3.1. The involvement of a former DoD and DHA employee/member in an Offeror’s proposal preparation may give rise to an unfair competitive advantage or the appearance thereof, if the former DoD/DHA/TMA employee/ member acquired non-public, competitively-useful information in his or her former position. Such knowledge includes proprietary information of competitor’s performance on past or current contracts with similar requirements or source selection sensitive information pertaining to this procurement.

1.3.2. Consequently, the Offeror must notify the CO prior to the involvement in the proposal preparation by a former DoD/DHA employee/member reasonably expected to have had access to such information. Based on the notification, the CO will make a determination whether involvement of the former DoD/DHA employee/member in proposal preparation could create an unfair competitive advantage or appearance thereof. The CO will further determine whether any mitigation measures taken or proposed by the Offeror are adequate to alleviate this concern. Failure to comply with these procedures may result in the Offeror’s disqualification for award.

1.3.3. Offerors shall submit proposals to the CO at the address indicated below. The proposals are to be in DVD/CD ROM copy format in accordance with Section 2 – Proposal Preparation. Hardcopies and DVD/CD- ROMs shall be submitted to CO identified in paragraph 1.3

1.4. INFORMATION

1.4.1. Point of Contact. The Contracting Officer (CO) and Contract Specialist (CS) are the sole points of contact for this procurement. Questions regarding the solicitation or other concerns are to be directly submitted to the CO identified in paragraph 1.6 below.

1.4.2. The remarks, explanations, and answers provided by Government representatives whether orally, or in writing, shall not change or qualify any of the terms or conditions of the solicitation. The solicitation can only be changed by a formal written amendment issued by the CO.

1.4.3. Non-Government Advisors: Non-Government Advisors: The expertise of Non-

Government advisors may be required to support evaluation of technical proposals. The Government plans to use the following Non-Government advisors during proposal evaluations:

1.4.4. These advisors will have broad and comprehensive knowledge of the civilian healthcare industry and managed healthcare in particular, and will apply their expert knowledge of civilian healthcare industry practices and standards to assist the Government in evaluation of proposals. Non-Government advisors are subject to the limitations of FAR 7.503 and FAR Part 37.2; and shall not determine ratings or rankings of Offerors’ proposals or perform any inherently Governmental function.

1.4.5. Upon review of the above limitations and after the identity of the Non-Government advisor(s) is provided, any Offeror having concerns/issues regarding these Non-Government advisors having access to its proposal information should notify the CO of said objection or obtain a written agreement between the Non-Government advisor and the Offeror in accordance with FAR 9.505- 4(b), and submit to the CO within seven (7) working days at time of notification. If no agreement or objection to the proposed Non-Government advisors is submitted within the seven (7) working days, the Offeror will be deemed to have consented to the limited access described above.

1.4.6. Note that TBD will be performing administrative functions in support of this procurement; however, the administrative support contractor personnel will not have access to offerors’ proposals.

1.5. The Release of Proposal Information to Non-Government Advisors: The release of proposal information to non-Government advisors will be subject to the controls of DHA.

1.5.1. Prohibitions: Non-Government advisors are prohibited from proposal rating, ranking, or recommending the selection of a source. They are not normally allowed to participate in discussions with Offerors, but may attend if requested by the chairperson(s). Non- Government advisors are not normally allowed to participate in Government decision-making meetings (Source Selection Evaluation Board (SSEB) sessions or SSA briefings), unless invited by the chairperson(s) to be present during a particular portion to provide specific technical information.

1.5.2. Access to Proprietary Information: Non-Government advisors that have access to proprietary information in performing their roles for the Government must agree to protect the information from unauthorized use or disclosure for as long as it remains proprietary and refrain from using the information for any purpose other than that for which it was furnished.

1.5.3. All non-Government advisors are required to sign a Non-Disclosure Statement, DHA Form 821. The CO shall retain the signed agreements in the contract file.

1.5.4. Organizational Conflict Of Interest (OCI): OCI clauses are included in the contracts under which non-Governmental technical advisors are performing services for the Government. The OCI clauses require the companies and individual non-Government advisors to protect Offeror proprietary data and Government source selection information and prohibit the companies from otherwise participating as an Offeror, a subcontractor as a consultant to an Offeror/subcontractor in relation to this acquisition participation.

1.6. Solicitation Questions: Questions regarding this solicitation shall be submitted using Excel

Spreadsheet titled “Offeror Questions and Answer Worksheet.” The Government will answer all questions prior to the deadline for proposal submittal provided those questions are received by

TBD.

Written questions must be submitted by email to: TBD

1.1.1. Government responses to questions pertaining to the solicitation will be provided to all potential Offerors in accordance with FAR 15.201(f). The Government reserves the right not to respond to any questions received concerning this solicitation after the question receipt date and time above. Accordingly, Offerors are encouraged to carefully review all solicitation requirements and submit questions to the Government early in the proposal cycle. It is not anticipated that the closing date for receipt of proposals will be extended.

1.1.2. The Government will post the answers to questions on the solicitation at www.fbo.gov .

2. PROPOSAL PREPARATION

2.1. The offeror shall prepare the proposal as set forth in Table-1 below. An Offeror is required to provide separate proposals volumes I-V. The overall proposal shall consist of four (4) physically separated and detachable parts/volumes, individually titled as indicated below.

Table 1 – Proposal Organization

PART/VOLUME FACTOR NAME

NUMBER

OF PAGES

Volume I Executive Summary 3 Volume II Factor 1 Technical 120 Sub Factor 1 Telehealth Registered Nurse (RN) Triage Sub Factor 2 Care Coordination Sub Factor 3 Program Management and Quality Assurance Sub Factor 4 Eligibility Verification Sub Factor 5 Primary Care Manager (PCM) On Call (Optional) Volume III Factor 2 Subcontracting Plan 10 Volume IV Factor 3 Past Performance 25 Volume V Factor 4 Price/Cost 10

2.2. Electronic Copies: The electronic portion of the proposal shall be submitted on DVD/CD-ROMs compatible with Microsoft Office 2010 applications. In addition, each DVD/CD must be made “final.” “Final” is a recording option that renders the DVD/CD totally used so no other data tracks can be added. Do not use compressed file formats. Use separate files to permit rapid location of all portions, including exhibits, annexes, and attachments, if any. A separate DVD/CD is required for each Volume identified above. A directory shall also be placed on the CD/DVD, if it contains more than one file. Indicate on each DVD/CD: the Offeror’s name proposal volume number; technical, past performance, price/cost proposal; proposal date; and solicitation number. A proposal page is 8.5 inches by 11 inches with 1-inch margins using single lines in Times New Roman font of no less than 12-point size font. Tables, graphics, and callouts may use 10-point font. Narratives shall be submitted in MS Word or searchable PDF format.

Detailed pricing information shall be submitted in tabular format compatible with MS Excel.

2.3. Paper Copies: Reserved

2.4. Specific Instructions for the Price/Cost Proposal: Do not use compressed file formats.

Submitted files shall contain all formulae, calculations, and worksheet/workbook links used to compute the proposed amounts. The cell formulae, calculations, and links shall not be hidden.

Print image files or those Excel files/ Excel worksheets containing only “values” are not acceptable. There is a 10 page limit for the price/cost proposal Volume V or for the financial viability/statements; brief but concise explanations, summaries, and worksheets are advised and appreciated.

2.5. Page Limitations: Page limitations shall be treated as maximums. If exceeded, the excess pages will not be considered in the evaluation of the proposal and will be destroyed without review.

The following table contains all page limit requirements. If there is a requirement for information to be submitted in the proposal, but it is not included in the following table, then a page limitation is not applicable.

Reference and Description Page Limit Executive Summary and Organization Chart 5

Written Technical Proposal 120

List of Offered Elements Exceeding Minimum Standards/Requirements 10

Past Performance Narrative 25

Resumes of Key Personnel 2 Page, per Resume

2.6. Proposals will be reviewed for completeness and compliance with the solicitation and preparation instructions. If an Offeror (1) fails or refuses to assent to any of the terms and conditions of the RFP, (2) proposes additional terms and conditions of this RFP (beyond the List of Offered elements exceeding minimum standards/requirements permitted herein.), or (3) fails to submit any of the information required by this RFP, then DHA may consider the offer to be materially non-compliant, which could make the offer ineligible for contract award. Offerors shall not include price information anywhere in the proposal package other than in the Price/Cost volume, and prices in completed Section B. All pages of each proposal shall be appropriately numbered and identified with the solicitation number.

2.7. If final proposal revisions are required (if requested by the CO), the Offeror shall follow the final proposal revision instructions provided by the CO.

3. VOLUMNE I, EXECUTIVE SUMMARY

3.1. In the executive summary volume, the offeror shall provide the following information:

3.1.1. Narrative Summary. Provide a concise narrative summary of the entire proposal, including significant risks, and a highlight of any key or unique features, excluding price. The narrative should agree with the evaluation factors/subfactors. Any summary material presented here shall not be considered as meeting the requirements for any portions of other volumes of the proposal.

3.1.2. Table of Contents. Include a master table of contents of the entire proposal. The table of contents will not count against the page limitations.

3.1.3. Organizational Chart. The offeror shall provide an organizational chart to relative to meeting the requirements of this solicitation to include subcontract relationships.

4. VOLUME II, EXECUTED PROPOSAL

4.1. Volume II shall contain the signed original of all documents requiring signature of the Offeror.

Use of reproductions of the signed original is authorized in the copies. Offerors shall commit in writing to fulfilling the terms and conditions of the contract. All certifications and representations, to include Section K, required by the solicitation shall be completed and provided in Volume 1. The provision in Section K, FAR 52.204-8, Annual Representations and Certifications, must be completed and submitted with the proposal. An online Representations and Certifications Application is available at https://www.sam.gov .

4.2. Offerors must complete, sign, and date the offer at Blocks 12 through 18 of the Standard Form

33. Source selection procedures including the evaluation of offers received in response to the solicitation are projected to require up to 120 days to complete. As a result of this, the Government requires that the Minimum Acceptance Period identified in Item 12 of the Standard Form 33 be a minimum of 120 days. Contractor Points of Contact personnel, shall be included in this Volume.

4.3. Offerors must acknowledge receipt of the amendments when submitting the offer and include the acknowledgements in this volume.

4.4. Offerors shall submit a completed original Section B in Volume I. Offerors is required to complete Section B, Supplies or Services and Prices/Costs. Offers submitted in response to this solicitation shall be in terms of U.S. dollars. Offerors are instructed to price the appropriate contract line items and sub-line items in Section B.

5. VOLUME II, TECHNICAL PROPOSAL

5.1. Written Technical Proposal Submission: The Offeror shall submit a written technical proposal which effectively demonstrates the Offeror’s understanding of the requirements, and provides a successful technical solution for the prospective contract. The written technical proposal shall also include a separate list of those elements of the offer that exceed the Government’s minimum requirements including performance standards that exceed the minimum standard or additionally offered performance standards (“enhancements”). The separate list shall have a clear cross reference to where each offered element is located in the technical proposal. The technical proposal shall clearly describe each element offered and demonstrate how the Offeror will meet the higher standards or exceed minimum requirements and why it is in the best interest of the Government. An enhancement may be incorporated into the contract, if the Government also determines that it exceeds requirements/standards and finds it to be in the best interests of the Government. Accordingly, for each enhancement, within the separate list described above, the Offeror shall include adequate language that may be incorporated into the contract as an enforceable provision. The Government, at its sole discretion, may incorporate some, none or all proposed enhancements.

5.2. The proposal shall not reflect a marketing or sales presentation. Unnecessarily elaborate proposals beyond those sufficient to present a complete and effective response to this solicitation are not desired. The proposal should illustrate the Offeror’s capability, and clearly demonstrate the organization and methodology that will satisfy the solicitation requirements. The proposal should clearly describe the technical solution and overall approach to the solicitation requirements and address all of the subfactors identified in Section L which will be evaluated against the criteria specified within Section M of this solicitation. The proposal may have information on the Offeror’s experience (for this purpose, experience refers to what an Offeror has done, not how well it was accomplished) in performing proposed processes and procedures.

This information may be considered in the evaluation of specific technical approaches and related technical proposal risk. However, any such information in the technical proposal will not be considered for purposes of the overall past performance rating. The price/cost proposal, past performance information, and financial information shall not be addressed in the technical proposal volume, and no part of the technical proposal shall incorporate by reference portions of other volumes of the proposal.

6. Non-Price Factors

6.1. Factor 1 – Technical.

6.1.1. Sub Factor 1 – Telehealth Registered Nurse (RN) Triage. The offeror’s proposal shall include it’s approach for establishing a 24 hours a day, 7 day a week continuous telehealth RN triage system based on evidence based guidelines to direct patients to the most clinically appropriate level of care including self-care, urgent care, and emergent care. It shall describe modalities used to access the Nurse Advice, and describe the RN’s consultation process with Board certified physicians and its ability to provide services in compliance with URAC accreditation standards.

6.1.2. Sub Factor 2 – Care Coordination. The offeror shall describe how it will provide care coordination to include it’s approach to accessing multiple medical systems to make appointments and/or submitting authorized urgent care referrals, offering and conducting provider locator assistance, and accommodating customized transfer instructions and processes to support a clinic’s or hospital’s capabilities. In addition, it shall describe its referral management process and its approach to providing a warm hand-off between their staff and a clinic, for example a military treatment facility (MTF). It shall also include its approach to responding to changes in an MTF’s, clinic’s, or hospital’s capabilities and its ability to maintain optimal, beneficiary and medical staff satisfaction. It shall also describe it’s approach to maintaining high quality outcomes while meeting health call center standards

6.1.3. Sub Factor 3 – Program Management and Quality Assurance. The offeror’s proposal shall describe its approach to maintaining the life of the contract, qualified, experienced key personnel, in the following areas in the areas of Program Management, Telehealth RN Triage, Care Coordination, System Integration, Business Intelligence and Real Time Database Management, and Telecommunications.

i. It shall describe it understanding of the requirements for system integration and the potential to achieve interoperability with existing military applications and systems to include the Defense Eligibility Enrolled Reporting System (DEERS), Composite Health Care System (CHCS), and the new military electronic health record, called MHS Genesis. It shall describe the offeror’s experience and knowledge level of integrating the NAL with MHS medical management systems and how they plan to achieve overall successful integration.

ii. The proposal shall describe its capability and approach to establishing, maintaining, and managing toll free international telephone lines and numbers.

iii. It shall describe the offeror’s capability and approach in maintaining a secure data repository to electronically record, store, and retrieve both written documentation and oral communication (digit audio recording) between all parties for the entire duration of a call. The proposal should describe the offeror’s capability and experience in business intelligence reporting to include, real-time sharing of information with the government and its ability and/or its current compliance with DoDI 8500.01 “Cybersecurity” and DoDI 8510, “Risk Management Framework (RMF) for DoD Information Technology (IT), as well as emerging DoD Cybersecurity policy designed to address evolving threats.

iv. The Offeror’s proposal shall include a Quality Management/Quality Improvement Program Plan describing its approach to maintaining an effective internal quality management/quality improvement program. It shall describe how the Offeror will communicate problems and its appropriate resolutions. The proposal shall provide the quality standards it will use to ensure optimum beneficiary and government service.

v. The proposal shall describe its approach to implementing an effective incoming and outgoing transition plans within the required timeframe and minimizes and prevents possible negative impacts on services. The proposal shall provide a detailed phase-in plan that addresses, at a minimum, the offeror's approach to phase-in sufficient to ensure continuity and a smooth transition with the incumbent Contractor during the 120-day phase-in period. The phase-in plan shall clearly demonstrate an ability to assume full contract responsibility on the effective date of the contract. The phase-in plan shall also specifically address how ongoing work will be maintained, the proposed management organization, schedule, orientation and training of personnel.

vi. The offeror shall describe its strategy for using (or not using) significant subcontractors. If significant subcontractors are proposed, identify their interfaces to your organizational structure and provide: 1) the basis for selection of the subcontractor, 2) the nature and extent of the work to be performed by the subcontractor, including split of responsibilities and the potential percentages of work to be performed 3) the benefits of these arrangements to the Government, and 4) methods of management and reporting of subcontractors' performance. The offeror shall discuss its plans for addressing any problems that arise as a result of the proposed organization structure or poor and/or non-performance of subcontracted portions of the contract.

a. Sub Factor 4 – Eligibility Verification. The proposal shall describe the offeror’s approach and experience relative to providing eligibility verification, to identify beneficiaries to use NAL services.

b. Sub Factor 5 – Primary Care Manager (PCM) On Call (Optional). The offerors proposal shall describe its capability and experience in providing a PCM On Call service with the means to communicate over the telephone, through a secure video conference, or web chat.

6.1.4. Factor 2- Small Business Participation/Subcontracting Plan

6.1.4.1. Offerors designated as large businesses shall include in Volume II a subcontracting plan as required by FAR 19.702, FAR 19.704, FAR 52.219-8 Utilization of Small Business Concerns, FAR 52.219-9 Small Business Subcontracting Plan, and DFARS 252.219-7003, Small Business Subcontracting Plan (DoD Contracts). Additionally, Offerors are advised in accordance with 10 U.S. Code 2410d, Contractors may use the services and/or products of the AbilityOne program (National Industry for the Blind/National Industry for the Severely Handicapped) in meeting their small business subcontracting goals. The 11 elements of FAR 19.704 are required to be included in offeror’s subcontracting plan and are shown below:

6.1.4.2. Separate percentage goals for using small business (including ANCs and

Indian tribes), veteran-owned small business, service-disabled veteran-owned small business, HUBZone small business, small disadvantaged business (including ANCs and Indian tribes), and women-owned small business concerns as subcontractors;

6.1.4.3. A statement of the total dollars planned to be subcontracted and a statement of the total dollars planned to be subcontracted to small business (including ANCs and Indian tribes), veteran-owned small business, service-disabled veteran-owned small business, HUBZone small business, small disadvantaged business (including ANCs and Indian tribes), and women-owned small business concerns;

6.1.4.4. A description of the principal types of supplies and services to be subcontracted and an identification of the types planned for subcontracting to small business (including ANCs and Indian tribes), veteran-owned small business, service-disabled veteran-owned small business, HUBZone small business, small disadvantaged business (including ANCs and Indian tribes), and women-owned small business concerns;

6.1.4.5. A description of the method used to develop the subcontracting goals;

6.1.4.6. A description of the method used to identify potential sources for solicitation purposes;

6.1.4.7. A statement as to whether or not the offeror included indirect costs in establishing subcontracting goals, and a description of the method used to determine the proportionate share of indirect costs to be incurred with small business (including ANCs and Indian tribes), veteran-owned small business, service-disabled veteran-owned small business, HUBZone small business, small disadvantaged business (including ANCs and Indian tribes), and women-owned small business concerns;

6.1.4.8. The name of an individual employed by the offeror who will administer the offeror’s subcontracting program, and a description of the duties of the individual;

6.1.4.9. A description of the efforts the offeror will make to ensure that small business, veteran-owned small business, service-disabled veteran-owned small business, HUBZone small business, small disadvantaged business, and…