ASC_SOP__Intro.pdf

ASC Standard Operating Procedures i

Introduction

This ASC SOP 2012 edition is an update to the ASC SOP 2009 Edition. Substantive changes have been made to Chapters 1, 6, 7, and 8.

The intent of this updated SOP remains the same: to provide a standard set of procedures and processes that assure consistent treatment of USCIS benefit applicants.

While the SOP reflects the guidance and direction at the time it was published, changes are inevitable, as Congressional mandates are published, new programs are introduced, new technologies change the way USCIS does business, software changes enhance operations, etc.

And there’s always a chance for editorial error (which many of you have found!)

Also, it is impossible to reflect guidance for every possible challenge that ASCs will encounter.

The ASC-ISO and the rest of the ASC staff must use their best judgment and years of experience to resolve the issue at hand.

So, if you note conflicts, are confused by the wording, need further clarification, have a recommendation, please send them through the Regional contacts or managers to USCIS, Enterprise Service Directorate, Biometrics Division using the guidance contained in Chapter 1.

Remember: The ASC Program has established itself as a premier customer-service entity within

USCIS. Taking care of the customer is an ASC Program hallmark. This ASC SOP 2012 Edition continues with the guidance to sustain that great quality.

ASC Standard Operating Procedures ii

Revisions

Numbered revisions to this SOP will be issued as required; no other document will be considered a valid modification. All personnel who maintain a “hard copy” of the SOP will post the revisions upon receipt. Electronic copies of the SOP will be modified to reflect changes as they are issued. A listing of revisions so posted will be included in the electronic

SOP to serve as a summary of all revisions, which are applicable.

Proposed changes should be submitted to ASC Regional POCs with a cc: to the submitter’s first-line supervisor.

Revision # Date Subject Pages