Section_C-5.H_Role_Player_Support_Services.pdf

Federal Law Enforcement Training Centers Charleston SC

HSFLCS-16-R-00001

C-5.H-1

SECTION C-5.H – ROLE PLAYER SUPPORT SERVICES

TABLE OF CONTENTS

No. Title Page No.

C-5.H.1 GENERAL REQUIREMENTS………………………………………. C-5.H-1

C-5.H.2 DEFINITIONS – TECHNICAL……………………………………… C-5.H.1

C-5.H.3 CONTRACTOR FURNISHED ITEMS……………………………… C-5.H.1

C-5.H.4 MANAGEMENT…………………………………………………….. C-5.H.1

C-5.H.5 ROLE PLAYER SUPPORT PERFORMANCE REQUIREMENTS… C-5.H.2

ATTACHMENTS

C-34 Role Player Services Evaluation Form C-35 FTC-SVC-43, Receiving Report Time & Attendance Record

All provisions under this Sub-section (unless identified below) are Firm Fixed Price and shall be priced accordingly.

C-5.H.1 GENERAL REQUIREMENTS. In support of the staff, students and training programs at the FLETC Complex, the Contractor shall efficiently provide all labor, talent, supplies, supervision, tools, materials and equipment, necessary to provide role player support services in accordance with this performance specification.

C-5.H.2 DEFINITIONS - TECHNICAL. As used throughout this solicitation, the following terms shall have the meaning set forth below. Additional definitions are in Section C-2, DEFINITIONS - TECHNICAL.

(a) Roleplayer. Individuals who act in roles while participating in practical exercises to aid in training and add realism.

C-5.H.3 CONTRACTOR FURNISHED ITEMS. Except for Government-Furnished Property (GFP), the Contractor shall furnish all personnel, supervision, management, equipment, materials, transportation and supplies required to plan, schedule, coordinate and assure effective performance of all required services necessary to provide student support services for the FLETC Facility.

C-5.H.4 MANAGEMENT. The Contractor shall manage the total work effort associated with the role player support services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise and specialized qualifications cited in Section H to assure the performance of the work in accordance with sound and

C-5.H-2 efficient management practices. The role player manager is required to ensure the role players are properly trained, timely, knowledgeable of their scheduled character/exercise, be able to act according to the scenario and script, meet all the character requirements and stay in character, have the correct version of the scenario package, and are provided the required props (if prop responsibility lies with the contractor). All role player questions on the requirements of the exercise should be addressed with the contractor management staff and resolved prior to the start of the exercise. Any unprepared role player shall be replaced upon the request of an Instructor to the COR or Contractor (if after normal working hours).

The Contractor shall maintain a qualified and adequate workforce to complete work in accordance with the time and quality standards specified herein.

(a) Standards of Conduct. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees as may be necessary. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the FLETC Facility and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct.

The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

C-5.H.5 ROLE PLAYER SUPPORT PERFORMANCE REQUIREMENTS

(a) Role Players. The major objective of the role player is to add realism to practical exercises in training law enforcement officers in the performance of tasks relating to professional techniques and procedures.

An important factor in the success of an exercise is the quality and depth of the role playing. Role players cannot rely on an inflexible script as an actor does; they must thoroughly understand the objectives of each situation and the roles they are playing. Due to the multitude of programs utilizing our role player services, the Government will provide copies of each scenario to the Contractor as they are added or revised. The immediacy and realism of a tense situation can be destroyed unless a role player is able to live a role and freely adapt it in response to the way in which individual officers handle each situation. Knowing this, each role player must be able to adjust to a variety of outcomes and to react in the manner most appropriate to the way a situation develops.

(b) Requirements. Task Orders may provide for simultaneous performance of role player services at multiple locations (not just at the training facilities). All requirements will be coordinated by the COR/Contracting Officer. Role players may number fifty-five or more in any one workday and practical training exercises may require three or four working days per class. In some training programs, the same role player(s) may be needed in multiple days but playing the same character.

(1) Role players shall report to the exercise site fifteen minutes prior to the scheduled training exercises and that extra time can be added as extra time if scenario goes beyond the requested time block and shall work a maximum of eight hours per day unless additional time is mutually agreed upon by the Contractor and the Contracting Officer. If a scenario specifically requests an earlier show time than fifteen minutes that extra time also can be added as extra time if scenario goes beyond the requested time block.

(2) Contract employees shall be qualified to operate a Government-furnished vehicle, if the need arises during a practical training exercise, both on and off the Government facility.

(3) The Contractor shall notify the selected role players of their assignment, date, time and assembly point, props needed for the exercise and special instructions, as required. The Contractor shall be the contact point for role players in the event of sickness, emergency situations, absence, etc. and shall provide replacement role players, as required. The Contractor shall perform all check-in duties and assure that all assigned role players are present and properly prepared for his/her assignment. After role players have been assigned to an exercise, the Contractor shall furnish the COR/Contracting Officer with the assignment schedule and any special requirements.

a. Role Players shall not fraternize with the students or engage in conversation outside of their role with in the training environment.

C-5.H-3

(4) The Contractor shall provide any necessary advance site preparation and role player orientation pertaining to an exercise. This shall include advance delivery of scripts (Minimum: one week prior to exercise, when available), and preparation, maintenance and distribution of all props. Note: The purchase or acquisition of props will be the responsibility of the Government. The COR/Contracting Officer will furnish updated scenario requirements to the Contractor for distribution. The Contractor shall establish procedures to insure the security of the scripts.

(5) Role players shall be critiqued at the end of each exercise. See Role Player Services Evaluation (Section J, Attachment C-34). These forms shall be forwarded to the COR/Contracting Officer by 2:00 p.m. the following business day.

(6) The Contractor shall provide exceptionally qualified supervision to role player training, planning and coordination in order to assure effective performance of all required services. The Contractor shall hire/promote/fire and train all role player personnel. The Service Support Manager or Lead Role Player Supervisor shall be available at all times when contract work is in progress. At no time will a Project Manager or Supervisor take part as a role player while performing supervisory duties except in unforeseen and extenuating circumstances after coordination with the COR/Contracting Officer. The exercise instructor may, on occasion, alter the scenario, for example different versions of a scenario, during the course of an exercise to be responsive to training needs.

However, it is Government policy that Government personnel may not supervise Contractor employees.

(7) The Contractor shall:

a. Employ role playing employees directly or by subcontracting. Due to the nature of this work and the close physical contact required, personnel employed in this capacity may not be related by blood or marriage to any member of the FLETC Instructional Facility Staff.

b. Orient new role players (including explaining the mission of the FLETC Facility, methods of instruction and the purpose of practical training exercises).

c. Train role players so that the quality of practical exercises continually improve.

d. Verify that role players are performing realistically and as required by the character portrayed.

e. Maintain records of role player working hours on Receiving Report Time and Attendance Record - OAMO-FTC-OGT-58 (Section J, Attachment C-35). Provide a copy of this record with each monthly invoice.

f. Develop and maintain a written policy for acquiring, preparing, and evaluating role-players to ensure only properly trained and qualified role-players are used in scenarios.

g. Submit to the COR for approval a written training plan to prepare role-players.

h. Maintain a training record for each role-player documenting the scenarios they are qualified for and what specialized training equipment they are authorized to operate, if any. An individual training record shall be maintained for a minimum of five years.

i. Role-player scenarios shall be secured in a locked container when not in physical control of authorized role-players, role-player coordinators, managers, supervisors, or instructors.

(8) Ordering for Role Player Services. Role player services will be ordered monthly on the Task Order, Optional Form 347 (Section J, Exhibit G-1). The Task Order must be completed and signed by a warranted Contracting Officer prior to the requirements being performed for that month. The COR will provide the Contractor with the Training Management Schedule (TMS) for all practical training exercises and the role player requirements for each specific class.

C-5.H-4

a. Labor hours will be paid using the CLIN designated for role players listed in Section B.

Payments for all time in excess of the 2-hour session will be paid in increments of 15 minutes. Example: Role player works for 5 hours and 10 minutes. The Contractor may invoice for two (2) 2-hour scenarios and 0.625 of a two-hour scenario to cover the additional 75 minutes. The Government will not pay contract employees (Role Players) directly and payments to the Contractor shall be by a single monthly check.

b. A sufficient number of role players must be fluent in both Spanish and English languages to accommodate the specific role requirements of the scenario.

END OF SECTION C-5.H

SECTION C-5.H – ROLE PLAYER SUPPORT SERVICES