SOW.pdf

1/7/2013 HSCG23-13-R-MSF059

STATEMENT OF WORK (SOW)

TECHNICAL AND ADMINSISTRATIVE SUPPORT SERVICES FOR

THE OFFICE OF SHORE FORCES, VESSEL TRAFFIC SERVICES (VTS) DIVISION -

TRAINING FOR VTS PERSONNEL

1.0 GENERAL.

1.1 SCOPE.

The purpose of this contract is to obtain contractor technical and administrative support services for the United

States Coast Guard (USCG) Office of Shore Forces, VTS Division. The contractor will provide classroom, Vessel Traffic Center (VTC) computer simulator and multiple ship’s bridge simulation facilities and qualified

VTS instructor(s) to train up to twelve (12) students per course convening and up to sixty (60) students per year.

The VTC display must be able to simulate radar and Automatic Identification System (AIS) tracked vessels and

Very High Frequency (VHF) FM communications with the ship’s bridge simulators. Each student must achieve a score of 80% or higher to receive a completion certificate. This certificate is a pre-requisite for VTS operators working throughout the United States. The dates of course offerings will be determined by the USCG and provided to the contractor at least forty-five (45) days prior to each course convening. The contractor will also provide administrative assistance in updating and amending the course curriculum when changes are deemed necessary by the USCG.

1.2 BACKGROUND.

In accordance with VTS Program policy (National VTS Standard Operating Procedures, COMDTINST

M16630.3A), the VTS Program Manager (CG-7413) is required to provide National VTS Certification Course training to civilian personnel newly-hired and military personnel recently-transferred to a VTS. In meeting this requirement, the USCG determined that there is a need for a maritime training facility with multiple ships’ bridge simulators and a VTC simulator capable of providing an International Association of Marine Aids to Navigational and Lighthouse Authorities (IALA) based VTS Operator course.

In June 2005 a National VTS Certification Course curriculum, aligned with the IALA recommendation V-103 and its model course, was presented to students. The National VTS Certification Course, with minor updates, continues to be presented today.

1.3 CONTRACTOR PERSONNEL.

1.3.1 Project Manager. The contractor shall provide a Project Manager who shall be responsible for all contractor work performed under this contract. The Project Manager is further designated as Key Personnel by the Government (see SOW 1.4).

1.3.1.1 The Project Manager shall be a single point of contact for the Contracting Officer and the Contracting

Officer’s Representative (COR). The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the contractor in the absence of the Project Manager, shall be provided to the Government as part of the contractor's proposal. During any absence of the Project Manager, only one alternate shall have full authority to act for the contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates shall be able to read, write, speak and understand English.

1.3.1.2 The Project Manager shall be available to the COR via telephone between the specified hours of operation found below (see SOW 1.6), and shall respond to a request for discussion or resolution of technical problems within two (2) hours of notification.

1.3.2 Instructor. The instructor is also designated as key personnel.

1.3.3 Qualified Personnel. The contractor shall provide qualified personnel to perform all requirements specified in this contract. All contractor employees supporting this contract shall be citizens of the United States.

1.3.4 Employee Identification. Contractor employees visiting Government facilities shall wear an identification badge that, at minimum, displays the contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting contractor employees shall comply with all Government escort rules and requirements.

All contractor employees shall identify themselves as such when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.3.5 Employee Conduct. Contractor’s employees shall comply with all applicable Government regulations, policies and procedures when visiting or working at Government facilities. The contractor shall ensure contractor employees present a professional appearance and that their conduct shall not reflect discredit on the United States, the Department of Homeland Security (DHS) or the USCG.

1.3.6 Removing Employees. The Government may, at its sole discretion, direct the contractor to remove any contractor employee from USCG facilities for misconduct or security reasons. Removal does not relieve the contractor of responsibility to continue providing the services required under any task order awarded. The

Contracting Officer will provide the contractor with a written explanation to support any such removal.

1.3.7 Conflict of Interest. The contractor shall not employ any person who is an employee of the United States

Government if that employment would, or would appear to cause a conflict of interest.

1.4 KEY PERSONNEL.

Before replacing any individual designated as Key Personnel by the Government, the contractor shall notify the

Contracting Officer no less than fifteen (15) business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). See also contract clause

3052.215-70.

1.5 PERIOD OF PERFORMANCE.

The period of performance for this contract is five (5) consecutive ordering periods of one (1) year each.

1.6 PLACE OF PERFORMANCE.

The primary place of performance will be the contractor facilities.

1.7 HOURS OF OPERATION.

Contractor employees shall generally perform all work between the hours of 0800 and 1700, Monday through

Friday (except Federal holidays). However, there may be occasions when contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under each task order.

1.8 TRAVEL.

Travel is required by the VTS instructor to support task orders awarded under this contract. All travel required by the Government outside the local commuting area(s) will be reimbursed to the contractor in accordance with the

Federal Travel Regulations. The contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event. For planning purposes, the VTS instructor shall travel to one (1) USCG VTS annually. USCG VTS are located at:

Staten Island, NY; St Petersburg, FL; Port Arthur, TX; Houston, TX; Morgan City, LA; New Orleans, LA;

Louisville, KY; Sault Ste Marie, MI; San Pedro, CA; San Francisco, CA; Seattle, WA; and Valdez, AK.

file:///C:/Users/BRRiley/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/HWIQ91GN/MASTER%20CATALOG%20Task%20Order.doc%23EmployeeConduct file:///C:/Users/BRRiley/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/HWIQ91GN/MASTER%20CATALOG%20Task%20Order.doc%23PlacePerformance file:///C:/Users/BRRiley/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/HWIQ91GN/MASTER%20CATALOG%20Task%20Order.doc%23Travel

1.9 CONTRACT KICK-OFF MEETING.

The contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COR NLT than five (5) business days after the date of contract award. The purpose of the Kick-Off Meeting, which will be chaired by the

Contracting Officer, is to discuss technical and contracting objectives of the contract. The Kick-Off Meeting will be held at the Government’s facility.

1.10 PROGRESS REPORTS.

The Project Manager shall provide a monthly progress report to the Contracting Officer and COR via electronic mail. This report shall include a summary of contract-related work and travel performed by the contractor during the preceding month. The contractor shall also provide any concerns, lessons learned and recommendations for improvements.

1.11 GENERAL REPORT REQUIREMENTS.

The contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with USCG Standard Workstation.

1.12 INTELLECTUAL PROPERTY.

All contractor developed processes and procedures and other forms of intellectual property first developed under this contract shall be considered Government property.

1.12.1 All documentation, photography and electronic data and information collected by the contractor and entered into or generated in support of this contract shall be considered Government property, and shall be returned to the Government at the end of the performance period.

1.13 PROTECTION OF INFORMATION.

Contractor access to information protected under the Privacy Act is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

1.14 SECTION 508 COMPLIANCE.

Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998

(P.L. 105-220), August 7, 1998, requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities, unless it would pose an undue burden to do so. Federal employees and members of the public who have disabilities must have access to and use of information and services that is comparable to the access and use available to non-disabled Federal employees and members of the public. For additional information, please refer to FAR 39.2 or http://www.section508.gov.

2.0 GOVERNMENT TERMS & DEFINITIONS.

2.1 CCTV – Closed Circuit Television

2.2 COR – Contracting Officer’s Representative

2.3 KO – Contracting Officer

2.4 IALA – International Association of Marine Aids to Navigation and Lighthouse Authorities

2.5 NLT – Not Later Than

2.6 VTC – Vessel Traffic Center

2.6 VTS – Vessel Traffic Service

2.7 VTMIS - Vessel Traffic Management Information System

http://www.section508.gov/

3.0 GOVERNMENT FURNISHED RESOURCES.

The Government will provide the following resources necessary to perform the contractor services required in this contract, unless specifically stated otherwise in this work statement.

3.1 CLASS SCHEDULE AND ROSTER.

The COR will notify the contractor at least 45 days prior to each VTS Certification Course convening. The COR will provide the contractor, at least two (2) weeks prior to each course convening, the student roster for each class with the names of students registered for each course. Each class will consist of no more than twelve (12) students.

3.2 REFERENCES.

The Government will provide copies of the references cited in SOW 6.0 at the Kick-Off Meeting for this contract and as necessary to conduct training. The Government will provide the design for the graduation certificate.

3.3 CONSULTATION SERVICES.

Upon written request, the Government will arrange for the contractor to consult with VTS subject matter specialists during the development or revision of VTS Certification course material.

3.4 BADGES.

The Government will provide security badge(s) in accordance with SOW 1.3.4.

4.0 CONTRACTOR FURNISHED PROPERTY.

The contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of task orders awarded under this contract, except for the Government Furnished Resources specified in SOW 3.0.

4.1 TRAINING FACILITIES.

The contractor shall provide a classroom of appropriate size for a class of up to twelve (12) students which shall be free from external noise and distractions. The classroom will be outfitted with instructional support equipment necessary to deliver the course material. The contractor shall be responsible for setting up the training facility, arranging furniture as necessary, laying out participant materials, and preparing equipment and instructor aids.

The contractor shall provide a secure storage area of sufficient size to store all course materials.

The contractor shall furnish parking spaces on campus for students with vehicles.

4.2 SIMULATORS.

The VTS Simulator shall consist of a functioning VTC, with a Vessel Traffic Management Information System

(VTMIS) simulator capable of providing detailed vessel traffic display and ship’s bridge simulators capable of displaying simulated vessel operating conditions. The VTC and VTMIS simulator shall be AIS capable, provide an interactive vessel traffic display, be capable of simulating various environmental conditions, display radar topography, provide a simulated Closed Circuit Television (CCTV) camera image and afford simulated VHF/FM communications between the VTC and ship’s bridge simulators. The contractor’s simulation system shall permit student participation on the VTS simulator as well as ship’s bridge simulators. Contractor developed simulation exercises shall permit participation of up to twelve (12) students during each scenario: two (2) on each ship’s bridge simulator and two (2) on the VTC simulator, during each scenario. At a minimum, the Contractor’s simulation system shall have the capability to present simulations that include river, bay and open-ocean

(approach) scenarios.

4.3 MATERIALS.

The contractor shall furnish supplies necessary for organization of student materials including binders, name tents, pencils, scratch paper, digital charts for use in simulator work, and all consumable classroom materials.

4.4 COMMERCIALLY AVAILABLE DOCUMENTS.

The contractor shall supply necessary commercially available documents such as charts, nautical publications, etc.

5.0 REQUIREMENTS.

The contractor shall be equipped and capable of providing classroom and simulation training to a maximum of twelve (12) students per class and sixty (60) students per year for the National VTS Certification Course.

5.1 COURSE INSTRUCTION.

The contractor shall provide instruction for all scheduled offerings of the USCG’s National VTS Certification course. This ten (10) day course provides students with a comprehensive overview of VTS work and simulated scenarios involving typical tasks performed by vessel traffic management operators. Instructor(s) shall have at least two (2) years of work experience as a qualified VTS watchstander or one (1) year as a VTS instructor in the last ten (10) years. The course addresses the following topics:

Introduction and Administration

Language

Traffic Management

VTS Equipment

Nautical Knowledge

Communications Coordination

VHF Radio

Personal Attributes

Emergency Situations

Final Examination

5.1.1 Course Material. Using the course curriculum provided by the Government, the contractor shall provide a course workbook for each student and a master instructor workbook. The workbook shall be presented in a binder, with titled dividers separating each topic. The cover shall be identified with a Government-approved logo and course title. The contractor shall develop a minimum of six (6) individual scenarios for use during simulation exercises. Simulation scenarios shall include at least one (1) of each of the following: routine daytime traffic management situations, routine nighttime traffic management situations, and emergency traffic management situations. The contractor’s simulation system shall be capable of presenting various simulations including river, bay and open-ocean (approach) scenarios. All scenarios shall be controlled by the instructor, include weather and sea state options and involve prearranged communications between ship’s bridge and VTS simulator. Simulation exercises shall reinforce classroom instruction. Simulation scenarios shall be provided to the Government for review and acceptance not later than (NLT) fifteen (15) business days before the first course convening.

5.1.2 Support Materials. The contractor shall develop and produce supporting materials such as handouts, slides, Powerpoint presentations, and other instructional materials as necessary (except for commercially available documents – e.g. Chart 1). All contractor developed materials shall be identified by a Government-approved logo

(in the upper left and/or right corner) and course title.

5.1.3 Course Evaluation. The contractor shall provide course evaluation questionnaires to be completed by all participants at the end of each course. The questionnaire shall solicit participants’ comments as to the value of the material taught, recommended changes and/or additions to course content and the instructor’s effectiveness. The contractor shall provide the completed questionnaires to the USCG COR, either scanned copies sent electronically or originals sent by mail. The contractor shall provide a consolidated report of the completed questionnaires with recommendations for course enhancement NLT than fifteen (15) business days after the course ends.

5.1.4 Course Certificates. The contractor shall provide each graduate with a certificate attesting to the successful completion of the course. The certificate shall include official logos for the USCG and DHS. The certificates shall also include, at a minimum, the course title, date of completion and signatures of the USCG VTS

Program Manager, contractor’s director of training (or equivalent) and the contractor’s instructor. The contractor shall provide certificates to attendees NLT fifteen (15) business days after the course ends. The contractor shall maintain records of student performance and course completion in accordance with industry standards.

5.2 ANNUAL CURRICULUM UPDATES.

The contractor shall assist in the analysis and development of new or revised curriculum material and participate in individual course curriculum reviews.

5.2.1 Materials to be Updated Annually. Using course amendment information provided by the COR, the contractor shall update all workbooks and course support materials. One (1) draft copy of the updated course materials shall be provided to the COR NLT thirty (30) business days after the COR accepts the updated curriculum. The contractor shall provide two (2) final copies of the updated course materials NLT five (5) business days after COR review and approval. The contractor shall revise the following items to reflect annual curriculum updates:

Student and Instructor Workbooks

Support Materials (Power Point, instructional aids, etc.)

Course evaluation questionnaires

6.0 REFERENCES.

6.1 National VTS Standard Operating Procedures, COMDTINST M16630.3A.

6.2 Agency publications necessary for presentation of the course.

6.3 Current National VTS Certification Course curriculum.

6.4 IALA Manual on Training of VTS Personnel (current edition).

See next page for Deliverables Table.

7.0 DELIVERABLES.

ITEM SOW DELIVERABLE / EVENT DUE BY

1 1.9 Kick-Off Meeting

NLT 5 business days after the date of contract award

2 1.11 Monthly Progress Reports

NLT the 15 th of each month for the previous month.

3 5.1 National VTS Certification Course

Instruction

Varied - Up to 12 students per convening and 60 students per year

4 5.1.1 Simulation Scenarios (6) NLT 15 business days before the first course convening date.

5 5.1.1 Course Workbooks NLT 5 business days prior to each course convening date

6 5.1.2 Course Support Materials NLT course convening date

7 5.1.3 Course Evaluations Report NLT 15 business days after course completion

8 5.1.4 Course Certificates NLT 15 business days after the course ends

9 5.2 Annual Curriculum Updates NLT September 1 st of each year