RFP HSCEEC-09-R-00005.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

ICE/FPS/EACCG/R11/B

Philadelphia PA 19106

701 Market Street, Suite 4200 Ofc of Acquisition Management - FPS Immigration and Customs Enforcement ICE/FPS/East CCG/Region 11/Group B

CODE 16. ADMINISTERED BYCODE

X

X

561612

SIZE STANDARD:

% FOR:SET ASIDE:UNRESTRICTED OR

ICE/FPS/EACCG/R11/B

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

07/17/2009 1400 ET

06/23/2009

215-521-2255Joshua Clemens (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

HSCEEC-09-R-00005

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEM 1. REQUISITION NUMBER PAGE OF

1 74OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

Attn: Kristin Blackmore

TELEPHONE NO.

17a. CONTRACTOR/

15. DELIVER TO

Philadelphia PA 19106 701 Market Street, Suite 4200 Office of Acquisition Management Federal Protective Service Immigration and Customs Enforcement

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$18.50

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULE

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

EMERGING SMALL

BUSINESS

8(A)

ICE/FPS/East CCG/Region 11/Group B

Sole Source

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

This requirement is for unexpected and unanticipated security guard services that may arise in the National Capital Region over the next three years.

The Government intends to award up to 5 ID/IQ contracts from this solicitation utilizing FAR Part 12 Procedures. Task orders will be issued in accordance with FAR 16.505. The offeror's price shall be inclusive of all the offeror's direct costs, indirect costs and profit and

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

X

XX

DATED

Joshua Clemens

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 3/2005)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS

NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 3/2005) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

include all costs associated with providing the services described in this Request for Proposals.

Attached Wage Determination:

WD No: 2005-2103

Revision No: 8

Minimum and Maximum Quantities:

As referred to in paragraph (b) of the

"Indefinite Quantities" clause of this contract, the total contract minimum quantity is a total of

$25,000.00 worth of orders at the contract unit price(s). The contract maximum is the total ceiling amount of the contract inclusive of all options.

Per FAR 52.216-8, orders under these resultant contracts may be issued via electronic commerce methods.

Proposals shall be delivered to the address in

Block 9.

Proposals shall be valid for a period of 180 days.

Questions related to this solicitation shall be directed to Josh Clemens via e-mail at

Josh.Clemens@dhs.gov.

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

742 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 74

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

HSCEEC-09-R-00005

0001 Guard II Productive - DHS Suitability 60000 HR Period of Performance: 09/01/2009 to 08/31/2010

0002 Guard II Productive - Secret 15000 HR Period of Performance: 09/01/2009 to 08/31/2010

0003 Guard II Supervisory - DHS Suitability 7500 HR Period of Performance: 09/01/2009 to 08/31/2010

0004 Guard II Supervisory - Secret 2500 HR Period of Performance: 09/01/2009 to 08/31/2010

0005 TAS 830 HR

Period of Performance: 09/01/2009 to 08/31/2010

0101 Guard II Productive - DHS Suitability 60000 HR (Option Line Item) Period of Performance: 09/01/2010 to 08/31/2011

0102 Guard II Productive - Secret 15000 HR (Option Line Item) Period of Performance: 09/01/2010 to 08/31/2011

0103 Guard II Supervisory - DHS Suitability 7500 HR (Option Line Item) Period of Performance: 09/01/2010 to 08/31/2011

0104 Guard II Supervisory - Secret 2500 HR (Option Line Item) Period of Performance: 09/01/2010 to 08/31/2011

0105 TAS 830 HR

(Option Line Item) Period of Performance: 09/01/2010 to 08/31/2011

0201 Guard II Productive - DHS Suitability 60000 HR (Option Line Item) Period of Performance: 09/01/2011 to 08/31/2012

0202 Guard II Productive - Secret 15000 HR (Option Line Item) Period of Performance: 09/01/2011 to 08/31/2012

0203 Guard II Supervisory - DHS Suitability 7500 HR (Option Line Item) Period of Performance: 09/01/2011 to 08/31/2012

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

4 74

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

HSCEEC-09-R-00005

0204 Guard II Supervisory - Secret 2500 HR (Option Line Item) Period of Performance: 09/01/2011 to 08/31/2012

0205 TAS 830 HR

(Option Line Item) Period of Performance: 09/01/2011 to 08/31/2012

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

Guard Services Requirements Table of Contents

1 Introduction

1.1 Use of Acronyms

1.2 General Information

1.3 Information Regarding FPS

2 Transition

2.1 Conferences and meetings

3 Authority and Jurisdiction, Permits, Licenses and Adherence to Laws

4 Qualifications of Personnel

4.1 General Qualifications

5 Quality Control

5.1 Contractor Provided Quality Control

5.2 Government Provided Quality Control

6 Services Required – Non-Supervisory Security Officers

6.1 Order of Precedence

6.2 Security Officer Post Assignment Record

6.3 Typical Duties

6.3-1 Access/Egress Posts 6.3-2 Roving Posts 6.3-3 Traffic Control 6-3-4 Receipt, Use, and Safekeeping of Keys 6.3-5 Security and Fire Systems 6.3-6 Utility Systems 6.3-7 Building Rules and Regulations 6.3-8 Physical Security, Law and Order 6.3-9 Unauthorized Access 6.3-10 Hazardous Conditions 6.3-11 Response to injury or Illness 6.3-12 Additional Duties 6.3-13 Reports, Records and Testimony 6.3-14 Civil Disturbances 6.3-15 Emergencies 6.3-16 Primary Security Response

6.4 Contract Security Officer Duty Register (DHS 139)

7 Key Personnel

7.1 Contract Manager

7.2 Supervisor

8 Work Scheduling Procedures

9 Contract Guard Labor Category

10 Contract Effort Required

10.1 Contract effort Required – Productive Hours

10.2 Contract Effort Required – Supervisory Hours

10.3 Contract Effort Required – Reserve Security Officer Force

11 Training

11.1 General

11.2 Training requirements by Position

11.2.1 Security Officers

11.2.2 Supervisors

11.3 Written Examination

11.4 Weapons Training and Qualifications

11.4-1 Annual Firearms Re-Qualification

11.5 Minimum Age for Firearms Licensing

11.6 FPS Specific Training

11.7 Government Provided Magnetometer / X-ray Training

11.8 CPR / AED / First Aid Training

11.9 Other Special Training

11.10 Training of Replacement Employees

11.11 Schedule of Provided Training and Testing

11.12 Government Provided Training – Failure to Attend

11.13 Training Waivers

12 Medical and Physical Qualifications

12.1 General

12.2 Medical Standards

12.3 Physical Demands

12.4 Initial and Recurring Screening for Illegal Drugs

12.5 Government Requested Screening

13 Conduct of Contractor Personnel

14 Contract Employee Reinstatements

15 Government and Contractor Provided Property

15.1 Government Furnished Property General Information

15.1-1 Use of Government Property 15.1-2 Accountability of Government Property 15.1-3 Safeguarding Government Property

15.2 Contractor Furnished Property

15.2-1 Contractor Furnished Property General Information 15.2-2 Equipment 15.2-3 Uniforms 15.2-4 Supplementary Equipment

16 Regulations, Handbooks and Other Applicable Documents

17 Security Officer Certification / Security Requirements 17-1 General

17.2 Security Management

17.3 Suitability Determination / Enter on Duty Decision

17.4 Suitability Adjudication

18 Security Clearance Requirements

18.1 Background Investigations

18.2 Access to Classified Information (Contractor)

18.3 Continued Eligibility

19 Contractor’s Personnel Filing System

20 Performance Evaluations

1. Introduction

1.1 Use of Acronyms

This Solicitation/Contract contains numerous acronyms. Whenever a new term is introduced in the Solicitation/Contract that will be referred to by an acronym, the acronym will appear next to the term in parentheses (). The acronyms that will appear in the Solicitation/Contract are listed below for easy reference:

ATR Agency Technical Representative SGIM Security Guard Information Manual CM Contract Manager (may be interchangeable with Project Manager) CPM Contract Performance Monitor CO Contracting Officer COTR Contracting Officer’s Technical Representative DHS Department of Homeland Security DOL Department of Labor FAR Federal Acquisition Regulation FLEP FPS Law Enforcement Personnel FPS Federal Protective Service FSS Federal Supply Service, General Services Administration HSAM Homeland Security Acquisition Manual HSAR Homeland Security Acquisition Regulations ICE Immigration and Customs Enforcement MAS Multiple Award Schedule Public Buildings Service SAS Special Additional Services SF 30 Standard Form 30 (Amendment of Solicitation/Modification of Contract) SOW Statement of Work SUPV Supervisor TAS Temporary Additional Services

1.2 General Information

A. This is a Statement of Work (SOW) for Department of Homeland Security (DHS) Federal Protective Service

(FPS) Solicitation number HSCEEC-09-R-00005.

B. As an integral component of the FPS security effort, the Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, and files necessary to accomplish Security Officer services as described and required in this SOW .The Contractor shall perform to the standards required in this Contract and will be expected to work closely with FPS representatives throughout the duration of the Contract.

C. Where the Government identifies and references specific Solicitation/Contract Section numbers, that reference refers to that Section in its entirety, including every subsection having the same letter and/or letter-number prefix. For example, a reference to the requirements of this SOW under Section 6, includes all of Section 6.

Similarly, a reference to Section 7 includes Sections 7.1, 7.2, and so on, through the last subsection identified with a prefix of “7.”

1.3 Information Regarding FPS

A. FPS is the security and law enforcement component of the Department of Homeland Security, Immigration and

Customs Enforcement. FPS is responsible for protecting federally owned or leased facilities. FPS ‘s mission is to provide a safe environment in which Federal agencies conduct their business without fear of violence, crime or disorder.

B. Contract Security Officers have a crucial and highly visible role in support of FPS’s mission. They are usually the first (and sometimes only) contact visitors have with the Federal community, and they are usually the first line of defense in a federally controlled facility. Visitors and federal employees perceive the contract Security Officers to be an integral part of the FPS mission. It is crucial that the Contractor ensure that their employees realize the importance of their role, and perform their duties courteously and professionally at all times.

2 Contract Transition

2.1 Phase –In

A. A smooth and orderly transition between the Contractor and the predecessor Contractor is necessary to assure minimum disruption to vital Contractor services and Government activities.

B. The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor’s employees. The Contractor may notify the predecessor Contractor’s employees that the Contractor will be assuming services upon the Contract start date and may distribute business cards, employment applications, brochures, and other company information to the predecessor Contractor’s employees while they are on duty, provided that there is no interference with the Contract employee’s assigned duties (e.g., during “off hours” or during relief or lunch breaks). However, the Contractor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor Contractor’s employees while they are on duty.

C. The Contractor shall provide a transition plan within 5 working days after contract award. The transition plan shall include at a minimum all preliminary licensing and certifications required to initiate performance; process for transitioning predecessor employees; recruitment of new employees; and, timeline showing procurement of required equipment and uniforms. The Plan shall address:

1. A strategy for implementing supervisory functions,

2. The process for transitioning predecessor employees,

3. Equipment inventory (radio & phone) and maintenance plan,

4. Weapons Inventory and employee assignment

5. Communication plan.

6. Relief and break plan,

7. A plan for establishing a reserve force and the current status of staffing levels,

8. A progress report on obtaining permits, licenses, and registrations,

9. A status report on submitting applications for personnel clearances,

10. A strategy for training including schedules, locations, coordinating with FPS monitors, and class staffing levels.

D. The government will allow a maximum 15-day start up from the time of the award of task orders issued under this contract to the initial start of performance.

2.2 Phase-Out of Contract and Continuity of Services

A. The contractor shall provide a list with the total number of employees and their names performing on the

Contract with any applicable suitability and certification expiration dates when requested by the CO in preparation for a new solicitation for follow-on services. Prior to Contract expiration and after a follow-on contract is awarded, the Contractor shall exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor contractor.

B. After a new Contract is awarded, the Contractor shall disclose necessary personnel records sufficient to allow the successor Contractor to conduct interviews for possible transition (if the Contractor is not awarded the successor Contract). These records shall be provided to the successor at least 45 days prior to date of Contract expiration. If any incumbent employees are selected by the successor and are agreeable to the change, the incumbent Contractor should cooperate to grant the employees release at a mutually agreed date.

C. As part of the closeout process, the Contractor shall, within 30 days of the final day of performance, turn over all incumbent officer training, medical, suitability and security records to the successor contractor as stated in paragraph 19A, 1 thru 17. Failure to do so shall result in a 10% withholding of final payment until this action is accomplished

2.1 Conferences and Meetings

A. Immediately after award of the Contract and prior to the Contractor’s performance at the work site(s), the CO shall notify the Contractor, and the Contracting Officer’s Technical Representative (COTR) to schedule a pre-performance meeting that includes an in-depth review of the total Contract requirements and a review of the Contractor’s Transition Plan.

B. During the performance of the Contract, the CO, COTR, and the Contractor shall meet annually or on an as-needed basis to discuss all relevant Contract issues. A mutual effort will be made to resolve all problems identified. The Contractor and the CO or shall sign the written minutes of these meetings, which will be prepared by the Contractor and incorporated into the Contract file. Should the Government not concur with the minutes, the Government shall state, in writing, any areas of clarification or disagreement within 5 days after receipt of the meeting minutes. Those comments shall be included with the report in the Contract file.

3 Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws

A. The Contractor bears the sole burden for ensuring that all legally required licenses and permits are obtained and renewed as specified by the regulating agency. The Contractor shall possess ALL licenses required to perform services in DC, Virginia, and Maryland.

B. Prior to commencement of work under this Contract, and except where precluded by local law or ordinance, the

Contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the services are to be performed to:

1. Obtain, possess, and maintain all business and corporate licenses required to operate as a commercial security service within the entire geographic area covered under this Contract prior to performing any work under this Contract. The Contractor shall furnish a legible copy of all legally required licenses and permits (excluding permits and licenses issued to individual Contract employees) to the CO prior to the Contract start date and provide any revised licenses or permits during the Contract term.

2. Provide any official bond(s) and insurance required, and pay any fees or costs involved or related to authorization for the arming of any employees engaged in providing armed guard services specified under this Contract.

3. Obtain all licenses and permits required for each Security Officer and supervisor to serve as an armed

Security Officer with the authority to hold and detain individuals suspected of committing crimes.

C. The Contractor shall complete and certify a written record that shows names and issue dates for each Contract employee having each and all legally required licenses, permits, and certifications. This written Contractor certification shall state that all legal requirements have been fulfilled prior to the commencement of any Contract work. The Contractor shall provide an updated record to the Government upon request of the CO or COTR. The Contractor shall not be reimbursed for services rendered by a Security Officer lacking appropriate permits and certifications.

D. Failure by the Contractor to obtain all required licenses as of the Contract start date will be grounds for termination for default.

E. The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the term of the Contract. The costs associated with this requirement must be factored into the Contractor’s hourly rate, as they will not be itemized or paid for separately by the Government.

F. Where Contract employees are required by law to individually apply for licenses and/or permits, and a fee is required by the licensing agency, the Contractor shall reimburse the employee for all costs and fees associated with obtaining the required license/permit.

G. Armed Security Officers shall carry all mandated firearm license/permits (and, where legally required, their concealed weapons permits) on their person while on duty, unless local or state law requires the Contractor to maintain the records. Failure by an armed Security Officer to carry a valid firearm certificate or permit while on duty shall result in the Security Officer being removed from the armed post until the certificate or permit is obtained.

H. The CO, COTR and all other authorized Government personnel shall have the express authority to examine these documents upon request, at any time, during the duration of this Contract.

I. Failure by the Contractor to maintain valid licenses and permits will be cause for the Government to take

Contractual actions, up to and including termination for default.

4 Qualifications of Personnel

4.1 General Qualifications

A. The Contractor shall not employ illegal or undocumented aliens as guards for this contract. The Contractor shall expressly incorporate this provision into all subcontracts or subordinate agreements issued in support of this contract.

B. To be eligible to perform under this Contract, all uniformed Contract employees must meet, to the satisfaction of the CO and COTR, the following requirements:

1. Be a citizen of the United States of America. The COTR may approve Lawful Permanent Residents who are currently members of the U.S. armed services (Reserves or National Guard) or who possess an Honorable Discharge from a U.S. Military component.

2. Have a Social Security Card issued and approved by the Social Security Administration.

3. Be at least 21 years of age. While there is no limit as to the maximum age of Security Officers, all Security

Officers must be able to withstand the physical demands of the job and must be capable of responding to emergencies. At the request of the COTR, the CO may waive the minimum age requirement where the applicant meets all of the other minimum requirements and is legally eligible to perform the required duties.

4. Possess, at a minimum, either a high school diploma or a GED equivalency certificate.

5. Speak English fluently, read and comprehend written English, and compose coherent written reports in

English. Bi-lingual Security Officers may be an asset to the Contractor.

6. And meet one of the following experience/education requirements:

a. Three years of security experience within the past five years; or

b. An Associate’s Degree in a related field and at least one year of experience; or

c. Three years of military or National Guard (active duty or reserve) experience; or

d. Successful completion of a state certified Police Officer’s Standard Training (POST) course; or

e. Any reasonable combination of the above (i.e., one year of security experience plus one year of college coursework related in the field).

C. Prior to working under the Contract, every supervisor and guard must be eligible to possess a valid FPS certification card. The FPS certification card is evidence that the guard has:

1. Received a favorable preliminary adjudication from FPS;

2. Passed the medical examination;

3. Completed the required training;

4. Passed the required examination(s);

5. And meets all other qualification criteria to be an FPS Contract Security Officer.

5 Quality Control

5.1 Contractor-Provided Quality Control Plan

A. The Contractor shall provide a detailed Quality Control Plan within 15 days of Contract award. The

Contractor’s Quality Control Plan shall include, but not be limited to, the following areas:

1. Identification of the Quality Control Monitor(s) assigned and include evidence of their qualifications.

2. A description of the type, level, and frequency of inspections performed by the Contractor’s Quality

Control Monitors. Inspections shall be conducted by the Quality Control Monitor in accordance with the Quality Control Plan and as frequently as necessary to ensure effective performance by the Contractor.

While the Contractor may perform more inspections than are required in the Quality Control Plan, in no event shall the Contractor perform fewer inspections than required by that Plan. Quality Control Inspection Check Lists which include, as a minimum, checks of: equipment, uniform and appearance; attendance;

sign in/out procedures; knowledge of and adherence to Duty Book requirements; knowledge of and adherence to screening equipment operating procedures; possession of certification and company identification card(s); possession of required licenses and permits; current firearms qualifications; and overall contract performance.

3. A description of the Contractor’s employee reward/incentive program and the Contractor’s discipline procedures, used when the Contractor’s Quality Control Monitors or the Government notes superior or deficient performance.

4. Under no circumstances shall individuals appointed as Quality Control Monitors serve as uniformed employees working under this Contract.

B. Quality Control Inspection Reports shall be prepared by approved Quality Control Monitors and remain on file with the Contractor for all inspections made during the entire Contract period. The Contractor shall make those reports available to the CO or COTR upon request.

C. The Contractor shall brief the COTR of any problems or deficiencies noted during an inspection and shall inform the COTR of all actions taken or planned to resolve the problem. If the Contractor’s performance indicates that additional quality control measures are needed, the CO and COTR will meet with the Contractor to discuss the Contractor’s performance, Quality Control Plan, and any other areas of concern. Through the CO, the COTR may request that the Contractor take additional steps to improve both the overall performance of the Contract and adherence to their Quality Control Plan.

D. The Government shall consider the Contractor’s adherence to their stated Quality Control Plan during annual performance evaluations. Failure by the Contractor to adhere to their stated Quality Control Plan may result in Contractual actions being taken by the Government.

5.2 Government-Provided Quality Control

A. The Government shall use all methods deemed necessary to ensure that the Contractor’s employees are following the terms of the Contract. These methods may include uniformed or undercover surveillance by FPS staff; intrusion tests by undercover FPS staff to evaluate the Security Officers’ actions; and surveys of building tenants regarding the Security Officers’ performance, including the Security Officers’ professionalism, courtesy, and knowledge of their assigned duties.

B. In the event a breach of assigned duty by the Contractor’s employee(s) is identified during a quality control exercise, the CO and/or COTR shall contact the Contractor to discuss the Government’s findings and the steps the Contractor will take to correct the problem(s).

C. The Government may assess price deductions for each post hour where services are not rendered according to the provisions of this Contact.

6 Services Required – Non-Supervisory Security Officers

6.1 Order of Precedence

The Contractor’s employees shall perform the services as prescribed by:

A. The Contract, including the task order(s);

B. The Post Orders;

C. The Officer's Duty Book (including FPS Operating Orders and Standard Operating Procedures and the

Building Occupant Emergency Plan);

D. Security Officer Information Manual (SGIM)

In the event of an inconsistency between documents, the Contract takes precedence over other documents.

6.2 Security Officer Post Assignment Record

A. Security Officers shall perform all tasks in accordance with the duties outlined on the Security Officer Post

Assignment Record (Post Orders), which are prepared by FPS for all shifts on each post. The Post Orders define the specific duties that the contract Security Officers are to perform. The Security Officers shall not deviate from the directions provided by the Post Orders except in emergencies or as directed by the COTR. The COTR may modify, amend, and/or revise the Post Orders to change shift duties, start and stop times, and post locations provided the change is within the Contract scope has no impact on the Contract cost. Such changes shall not require modification to the task order or Contract.

B. Changes to the post orders that increase or decrease the number of hours specified, that increase or decrease the amount of equipment and/or supplies required, or otherwise affect the Contractor’s cost or the Contract price, must be made by the CO through a written modification to the Contract or task order. The Contractor may be financially liable for accepting or implementing changes by anyone other than the CO; therefore, the Contractor shall be responsible for verifying with the CO whether any requested changes should be provided pending issuance of a Contract or Task Order modification.

6.3 Typical Duties

A. Security Officers will be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Each Security Officer post will have the Post Orders and an Officer’s Duty Book.

B. No employee of the Contractor shall provide more than twelve (12) hours of combined service on any one or multiple contracts administered by FPS in any twenty-four (24) hour period, unless the work periods are separated by an eight (8) hour non-duty period.

C. Security Officers must be thoroughly familiar with the Post Orders at all posts where they are assigned to work.

Under no circumstance should any Security Officer neglect his/her assigned duties in order to familiarize him/herself with Post Orders.

D. Off-going guards shall provide a brief to on-coming guards of the events and occurrences that have recently happened, are continuing, or are anticipated for the post.

E. Security Officers shall be responsible for maintaining logs, reports, and files of all incidents and occurrences encountered during the patrol tour. Patrol duties will be performed in a professional manner, with the Security Officers responsible for observing the environment, and, when necessary, questioning those persons whose activities arouse suspicion.

6.3-1 Access/Egress Posts

A. Prior to arriving on duty, each Security Officer shall be familiar with the name, address, and location of his/her post, as well as the post orders of the assigned post. Each Security Officer shall be familiar with each tenant Agency’s name and the locations within the facility of the most commonly sought-after offices or locations, such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas, and shall provide that information to any visitor upon request.

B. Security Officers assigned to access/egress posts shall be knowledgeable of the location and use of the nearest first aid kit, fire extinguisher, fire alarm, emergency exit, and duress alarm (if any), and shall be ready, willing, and able to use them as necessary and as required by the Post Orders.

C. Security Officers shall be mentally alert and physically ready to operate and enforce the Government’s system of personnel identification and access/egress control.

D. Security Officers shall answer questions and provide directions to visitors and building tenants.

E. Security Officers shall process visitors as directed in the Post Orders by verifying visitors’ identification, contacting agency sponsors or escorts, fabricating and issuing visitor passes, entering and maintaining data on visitor logs or automated visitor data base programs, and ensuring visitors are presented for appropriate personnel and package screening. Security Officers shall prevent, discover, delay, and/or detain persons attempting to gain unauthorized access to property and/or personnel at the facility being protected. Security Officers shall report all such incidents in accordance with established procedures as detailed in the Post Orders.

F. Security Officers shall perform package inspection when and as directed by the Post Orders, or as directed by the COTR in the event of an emergency or an elevated security posture. The Post Orders will describe the type of inspection required. These inspections may be conducted using automated technology; by manual tactile techniques, such as touching and feeling, or by visual surveillance. Admittance shall be denied to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive.

G. Security Officers will be responsible for operating all security equipment on post, such as X-ray machines, magnetometers, and closed circuit television (CCTV). No Security Officer shall be permitted to work alone on any post containing security equipment without prior training on that specific equipment.

H. Security Officers will be required to conduct and report on security equipment performance tests as directed in the Post Orders. Daily, weekly, or monthly performance tests may be conducted on security equipment such as walkthrough and hand-held magnetometers, x-ray machines, ionizers, air samplers, under-carriage inspection systems, active traffic barriers, and other automated security devices. The results of the tests are to be recorded on an appropriate form provided by the Government as directed in the Post Orders.

6.3-2 Roving Posts

A. Security Officers shall conduct patrols in accordance with routes and schedules established in the Post Orders and shall observe, detect, report, and respond to all suspected or apparent security violations. Roving patrol Security Officers will serve as the first responder to all security alarms and emergencies occurring within the area of assignment.

B. Some posts may require a combination of fixed hours at a Security Officer booth and roving patrols. Security

Officers shall adhere to the patrol schedule as outlined in the post orders or as directed by the COTR.

6.3-3 Traffic Control

When required by the Post Orders, Security Officers will direct traffic (vehicular and pedestrian), control parking, issue traffic courtesy violation notices, and observe the environment for suspicious vehicles or persons.

Security Officers may operate traffic control points and identify, delay, and detain all suspicious vehicles and personnel as necessary to maintain a level of security sufficient to ensure the safety and protection of all personnel, property, and resources within the facility.

6.3-4 Receipt, Use and Safeguarding of Keys

A. Based on the Post Orders and coordination with the COTR, Security Officers will be responsible for receiving and using keys and access control devices (i.e., “key cards,” lock combinations) that are issued for the guards’ use. Keys and access control devices shall be safeguarded and secured as sensitive assets as directed by Post Orders. All keys and access control devices are the property of the Government and are to be returned to the issuing agency at the termination of the Contract.

B. Security Officers shall not be permitted to remove the keys and other access control devices from the facility premises unless specifically authorized by the COTR. Keys or access control devices that are missing, lost, unusable, and/or stolen shall be immediately reported to the FPS MegaCenter, the COTR, and the Security Officer’s supervisor as soon as the Security Officer detects the loss or the problem.

6.3-5 Security and Fire Systems

A. Security Officers shall monitor and operate building fire alarm, environmental and intrusion detection systems, closed circuit television systems, automated access control systems, package and personnel screening systems, communications systems, and other protection devices or building equipment located on or near the post, in accordance with the Post Orders.

B. When an alarm sounds, the Security Officer shall immediately report and record the incident as required by the

Post Orders.

C. Security Officers shall not disengage, shut off, remove, reposition, obstruct, or in any way interfere with the

Government video surveillance cameras/systems.

D. Security Officers shall immediately notify their supervisor, the COTR, and the FPS MegaCenter if any of the systems under their control malfunction, fail completely, or otherwise need maintenance.

6.3-6 Utility Systems

A. Security Officers may be required to lock or unlock specific entrances/exits and turn on/off lights in their duty area at specific times as prescribed in the Post Orders.

B. During emergencies, Security Officers may be required to perform simple emergency-related functions that activate or deactivate building systems, such as heating/ventilation/air conditioning systems; circuit breakers/switches; and plumbing valves/switches. The required functions will be detailed in the Post Orders.

6.3-7 Building Rules and Regulations

Security Officers will monitor and observe building occupants and visitors for compliance with the Federal Management Regulations (41 CFR 102-74) and the facility’s posted rules and regulations. Security Officers shall also identify, report, delay, or detain those persons who violate the rules and regulations as appropriate and in accordance with the Post Orders.

6.3-8 Physical Security, Law and Order

Security Officers shall maintain physical security, law and order as prescribed by statute, regulation, and Post Orders. Security Officers are responsible for detecting, delaying, detaining, and/or apprehending persons attempting to gain unauthorized access to Government property or otherwise violating laws, rules, and regulations.

6.3-9 Unauthorized Access

Security guards shall prevent, discover, delay, and/or detain persons attempting to gain unauthorized access to property and/or personnel at the facility being protected. Security guards shall report all such incidents in accordance with established procedures as detailed in the Post Orders.

6.3-10 Hazardous Conditions

In accordance with procedures in the Post Orders, Security Officers shall immediately report all potentially hazardous conditions and items in need of repair, such as inoperative lights, locks, security hardware, leaky faucets, toilet stoppages, broken or slippery floor surfaces, blocked emergency routes or exits.

6.3-11 Response to Injury or Illness

Security Officers shall summon professional assistance in accordance with procedures in the Post Orders in the event of injury or illness to Government employees or others while in the building or on the grounds.

6.3-12 Additional Duties

Security Officers shall turn off unnecessary lights; check safes and security containers, lock repositories, and cabinets; close and secure open windows; close and secure doors, gates and other facility access points; and perform any other additional duties as prescribed in the Post Orders. Security Officers are not janitors, building maintenance staff, delivery persons, receiving officials, or mechanics, and will not be required or expected to provide any building systems services except the very basic functions as required in the Post Orders.

6.3-13 Reports, Records, and Testimony

A. Security Officers shall prepare and maintain required reports in accordance with the Post Orders regarding security-related issues, such as accidents, fires, bomb threats, unusual incidents and unlawful acts, and provide these reports to those officials specified by the COTR.

B. While on duty, Security Officers shall verbally report threatening circumstances and potentially threatening activities they observe to the FPS MegaCenter and, when possible, to the COTR. Whenever possible, Security Officers are encouraged to report a serious or potentially serious problem before responding so that they may receive all necessary backup and support to lessen or eliminate the potential threat.

C. Security Officers may be required to testify in various judicial proceedings on behalf of the Government.

Security Officers shall coordinate all Contract-related court appearances with the COTR. Contract-related court testimony on behalf of the Government shall take priority over all other Contractor-scheduled duties. Security Officers who are required to make a court appearance shall be remunerated by the Contractor at the same hourly rate they would earn while on duty, and the Contractor shall in turn be remunerated by the Government. The

Contractor shall be required to invoice for the actual hours the Security Officer spent at court (including transit times from the duty station to the court), whether or not his/her testimony was used and/or provided (court delays are common, and multiple appearances by the testifying Security Officer may be required). Unless otherwise required by the COTR, Contract employees who are scheduled to testify on behalf of the Government shall appear for court testimony in full uniform, but without weapons/firearms.

D. The Contractor shall provide qualified Contract Security Officers to fulfill post requirements affected by

Contract employees testifying on behalf of the Government.

6.3-14 Civil Disturbances

Security Officers shall be required to perform other such functions as may be necessary in the event of situations or occurrences such as civil disturbances, attempts to commit espionage, sabotage, or other criminal acts adversely affecting the security and/or safety of the Government, its employees, property, and the general public lawfully in buildings or on the grounds under the control of the Government.

6.3-15 Emergencies

In case of an emergency condition requiring immediate attention, the Contractor's on-site supervisor or the shift supervisor shall take action at the direction of or in coordination with the COTR, to divert uniformed personnel from their normal assigned duties to meet the condition and summon appropriate assistance as may be required in the Occupant Emergency Plan. The Contractor shall immediately notify the Designated Government Official or Prime Tenant Agency, as applicable, of action taken, and shall immediately contact the FPS MegaCenter to report the same information. No additional cost shall be charged the Government for the diversion, and the Contractor shall not be penalized for the normal daily work not completed which was otherwise scheduled.

Incidents of this nature shall be reported in accordance with procedures outlined in the Officer's Duty Book. As soon as the situation is resolved, the Contract employees should return to their assigned posts and duties.

6.3-16 Primary Security Responses

In some situations, Security Officers may be required to act independently as the primary security response until law enforcement assistance arrives.

6.4 Contract Security Officer Duty Register (DHS 139)

A. The Contractor's employees shall sign-in when reporting for work and shall sign-out when leaving using the

DHS 139. Security Officers who patrol between buildings will sign in and out at each building visited as directed by the Post Orders. The Government shall specify the on-site registration points and the Contractor must use those points for this purpose. Contract employees working on TAS/SAS posts will record "TAS/SAS" in the "Post" column. Relief Security Officers shall sign in and out at each post visited as directed by the Post Orders.

B. Each successively lower line on the DHS 139 must be completed in chronological order without exception.

Lines may not be left blank among signatures in any period. No more than one line may be used to enter a calendar date for separating individual workdays.

C. Erasures, obliterations, superimposed or double entries of any type on any one line are unacceptable and will not be credited for payment purposes. If errors in signatures, times, post numbers, or duty status are made on the DHS 139, the Contract employee should draw a single line through the entire line on which such mistakes appear. The next line immediately below (or following on subsequent sheet's) will be used to record all information in the correct manner. The Contractor must attach a detailed memorandum of explanation to each DHS 139containing erroneous entries describing all mistakes made with the applicable valid lines of information, and for reporting the reasons for those mistakes.

D. The Contractor shall make copies of all original DHS 139s before submitting them to FPS/ICE and retain them for the total period of performance including option periods.

E. No employee of the Contractor shall provide more than twelve (12) hours of combined service on any one or multiple contracts administered by FPS in any twenty-four (24) hour period, unless the work periods are separated by an eight (8) hour non-duty period.

7 Key Personnel

A. Under this contract, the Contract Manager and Supervisors are designated as “key personnel.” The Contractor shall submit a Key Personnel Resume clearly detailing the individual’s qualifications and demonstrating that the proposed Key Personnel meet the requirements listed below. If the proposed Key Personnel do not meet the requirements, the Contractor shall attach a written waiver request that will cite both the areas where the proposed Key Personnel do not meet the requirements and a statement by the Contractor explaining why the Contractor considers the proposed Key Personnel to be qualified to hold the position. Waiver requests must adequately demonstrate that the proposed Key Personnel possesses the ability to effectively manage, supervise, or train Security Officers in a Security Officer contract of the size and scope described in this Solicitation/Task Order.

B. The CO must approve the proposed Key Personnel prior to his/her assignment under this Contract. The

Contractor shall not replace any of the Key Personnel without submitted a key Personnel Resume to the CO for her/his approval. The CO and COTR have the right to request the replacement of a supervisor that does not meet performance standard expectations.

7.1 Contract Manager (CM)

A. The Contract Manager (CM) position requires a minimum of five (5) years of specialized experience.

Specialized experience includes: project development and implementation from inspection to deployment;

expertise in the management and control of funds and resources using complex reporting mechanisms; and demonstrated capability in managing multi-task Contracts or subcontracts of various types and complexity.

B. The CM must have either completed a four year course of study leading to a bachelor’s degree with a major in any field of study, or have substantial and credible law enforcement, military, or business management experience that demonstrates the individual’s capacity to effectively manage a Security Officer Contract/task order of the size and scope described in this SOW.

C. The CM shall have complete authority to act for the Contractor during the term of the Task Order. The duties of the CM shall not, under any circumstances, be performed by uniformed employees performing productive or supervisory hours under the term of the Contract/task order or any other guard Contract/task order administered by FPS. The CM shall have the authority to accept notices of deductions, inspection reports, and all correspondence on behalf of the Contractor. The CM will have the overall responsibility for implementing, monitoring, and upgrading the Contractor’s quality control plan and is responsible for ensuring that the Contractor’s work force complies at all times with the contract requirements.

D. The CM shall be available during normal working hours (8:00 a.m. to 4:30 p.m.) within 30 minutes by telephone or in person to discuss problem areas. After normal duty hours or on weekends and holidays, the CM shall be available within two (2) hours.

E. The Contractor shall provide to the CO and COTR the name, telephone number, pager number (if any), cellular phone number (if any), facsimile number, e-mail address, and office address of the CM by the date of the first meeting after award of the Contract.

F. The CM is a salaried managerial position not specifically required in the line item(s) identified in this SOW, therefore, the Contractor shall factor all costs associated with providing a CM into its offering prices (e.g., overhead/G&A).

7.2 Supervisor

A. Each Supervisor shall have a background with a minimum of two (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or commercial/industrial Security Officer service). The Contractor may propose, by written request, an employee for a supervisory position who lacks the above experience, provided that the Contractor offers evidence of similar leadership experience. The acceptance of such an alternative shall be at the discretion of the CO. The terms "Area Supervisor," “On Site Supervisor,” and “Supervisor” are interchangeable and mean a person who has authority to act for the Contractor on a day-to-day basis at the work site.

B. The Contractor shall provide the name(s), telephone number, pager number (if any), cellular phone number (if any), facsimile number, e-mail address (if any), and office address of the Area Supervisor(s) by the date of the first meeting after award of the Contract.

C. The Contractor shall provide the level of supervision sufficient to meet the Contract requirements.

D. All Supervisors shall be required to sign in on a DHS 139 upon visiting the building and to sign out on the…