HSBP1017Q0014_Attachment_1_-_Statement_of_Work.docx

STATEMENT OF WORK

Workforce Management Group Physical Access Control System (PACS)

HSBP1017Q0014

Attachment 1

1.0 Background

1.1 U.S. Customs and Border Protection and Its Mission

We are the guardians of our nation’s borders. We are America’s frontline. We safeguard the American homeland at and beyond our borders. We protect against terrorists and the instruments of terror. We steadfastly enforce the laws of the United States while fostering our nation’s economic security through lawful international trade and travel. We serve the American public with vigilance, integrity, and professionalism.

1.2 Current and Future Requirements

The U.S. Department of Homeland Security, Customs and Border Protection (CBP) intends to award a purchase order for maintenance of existing installed Physical Access Control System (PACS), Closed Circuit Television (CCTV) systems, Intrusion Detection System (IDS), and other surveillance equipment for the CBP Office of Information and Technology (OIT) facilities located in the Washington, DC National Capitol Region. The anticipated award does not allow for replacement of the existing infrastructure.

2.0 Scope of Work

The scope of work shall include the maintenance of the current physical security system for all CBP facilities identified in Appendix A.

3.0 Requirements

3.1 Standard Service Requirements

The contractor shall furnish all equipment, material, parts, supplies, and tools necessary for the performance of the work of this contract unless otherwise specified herein. Contractor shall furnish qualified DSX, Inc. trained and certified personnel to perform preventative maintenance, install/replace defective parts, materials, and services. Contractor shall be qualified to use UL Listing and obtain a UL 2050 certificate in connection with the certified Alarm System. Contractor is responsible for travel to service and maintain the CBP OIT existing DSX PACS, CCTV, IDS, and other surveillance equipment previously installed at CBP OIT locations in the Washington DC National Capitol Region.

3.2 Yearly Maintenance

Contractor shall provide maintenance to include repair and replacement as necessary of all DSX PACS, CCTV, and IDS equipment previously purchased and installed (identified in Appendix A). Subject to Government suitability determination, the Government shall permit access to, or the removal of, the equipment that is to be maintained.

3.2.1 Standard Maintenance Service Requirements

Standard maintenance service shall be performed between the hours of 7:00 a.m. and 4:00 p.m. Monday through Friday. All standard service calls reported shall have a guaranteed response time of two hours by telephone and twenty-four hour resolution time.

3.2.2 Critical Emergency Maintenance Service Requirements

The term “Critical” refers to equipment that is integral for CBP personnel to perform the daily operations of the site i.e. access the facility. This determination of criticality of specific equipment may vary from site to site due to the responsibilities of each location.

Critical Emergency service maintenance is required when equipment “critical” to the user fails and therefore must be repaired in the shortest time possible. This requires the contractor to determine why the equipment is malfunctioning and either repairing or replacing it in order to return the equipment to full operating condition.

The contractor shall provide emergency service calls 24/7/365, including leap year. All critical emergency service calls reported shall have a guaranteed response time of one hour by telephone and 12 hour resolution time.

3.3 Preventive Maintenance

The contractor shall specify in writing the frequency and duration of the preventive maintenance required for the equipment. The frequency, duration, and quality of preventive maintenance shall be equal to that which is prescribed by the Original Equipment Manufacturer (OEM).

3.4 Work Documentation

3.4.1 Preventive Maintenance Work Scheduling

The contractor shall submit a schedule, written or electronic version, of planned preventative maintenance, inspections, and services to the COR. Service interruptions shall be scheduled with the COR. Any changes to the schedules shall be coordinated with the COR forty-eight hours prior to implementation. Contractor shall provide preventative maintenance schedule no later than 15 business days after contract award date.

3.4.2 Service Work Orders / Service Log

The contractor shall be responsible for performing all diagnostic tests for isolating suspected and confirmed malfunctions. Instruments for running these tests shall be provided by the contractor. The contractor shall furnish a signed service work order to the COR 5 business days after completion of each maintenance call. The report shall include, at a minimum,

a. Date and time notified

b. Date and time of arrival

c. Identify equipment that has malfunctioned

d. Description of malfunction

e. Problem resolution

f. List of parts replaced, if any

g. Time spent for repair

h. Designation if repair is covered by Warranty or maintenance contract

i. Date and time equipment was placed back in service

The service work order / service log provided by the contractor will become part of the government contract file folder.

3.4.3 Status Report

The contactor shall submit monthly status reports to the COR of progress made during the respective reporting period in the performance of the work requirement. The status report shall address work completed during the current reporting period, planned activities for the next reporting period, problems/issues encountered during the last reporting period with implemented solutions. The reports shall be in sufficient detail to provide an ongoing record of all support efforts. These reports shall be submitted within 5 business days following the last day of the calendar month. The report shall be delivered electronically (email) in a secure format to be agreed upon with the COR.

4.0 Deliverables

Critical Service

Response 1 Hour by Phone-12 Hour Resolution

5.0 Period of Performance

The period of performance shall be from 3/17/2017 to 3/16/2018.

6.0 Place of Performance

The primary place of performance shall be accomplished in and around the Washington, D.C. National Capitol Region. Current CBP locations include:

Springfield, VA – Lorton, VA – Alexandria. VA, Chantilly, VA – Falls Church, VA

7.0 Clearance of Contractor Personnel to Enter CBP Space

Contractor employees working on this contract must complete such forms as may be necessary for security or other reasons, including the conduct of background investigations to determine suitability. Completed forms shall be submitted as directed by the Contracting Officer Representative. Upon the COR’s request, the Contractor's employees shall be fingerprinted, or subject to other investigations as required. All contractor employees requiring recurring access to Government facilities or access to sensitive information or IT resources are required to have a favorably adjudicated background investigation prior to commencing work on this contract unless this requirement is waived under Departmental procedures.

8.0 Non-Disclosure Agreements.

Upon award, the contractor shall provide to the COR a signed DHS 11000-6 Standard Non-Disclosure Agreement Form for each employee working under the contract. The contractor shall also provide this signed form each time a new employee is assigned to the contract.

9.0 Contracting Officers Representative (COR) / Alternate

To be inserted upon award.

10.0 Clauses

Accessibility Requirements (Section 508) Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable EIT accessibility standards have been identified:

Section 508 Applicable EIT Accessibility Standards 36 CFR 1194.21 Software Applications and Operating Systems, applies to all EIT software applications and operating systems procured or developed under this work statement to include GOTS and COTS software. In addition, this standard is to be applied to Web-based applications when needed to fulfill the functional performance criteria. This standard also applies to some Web based applications as described within 36 CFR 1194.22.

36 CFR 1194.31 Functional Performance Criteria, applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

36 CFR 1194.41 Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required 1194.31 Functional Performance Criteria, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using TTY.

Section 508 Applicable Exceptions Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COR and determination will be made in accordance with DHS MD 4010.2. DHS has identified the following exceptions that may apply: 36 CFR 1194.3(b) Incidental to Contract, all EIT that is exclusively owned and used by the contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.

Section 508 Compliance Requirements 36 CFR 1194.2(b) (COTS/GOTS products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation. Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meet some but not all of the standards, the agency must procure the product that best meets the standards. When applying this standard, all procurements of EIT shall have documentation of market research that identify a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology (OAST) in accordance with DHS MD 4010.2.

Appendix A – List of Equipment by Location

Notes for all locations

* ALL ACCESS CONTROL READERS AND DSX 1042 NV CONTROL PANELS WERE INSTALLED AUGUST 2015

* THE 1042 CONTROL PANELS WERE INSTALLED 4 + YEARS AGO

* THE DEDICATED MICROS DVR'S WERE INSTALLED 10+ YEARS AGO.

* PTZ AND STATIONARY CAMERAS UPGRADED IN MARCH 2008

Springfield 1 - upgraded in 2007

Springfield 2 - upgraded in 2007

Springfield 3 - upgraded in 2007

Springfield 4 - upgraded in 2007

Springfield 5 - upgraded in 2007

Springfield 6 - upgraded in 2007

Chantilly - installed in 2011

Lorton - upgraded in 2007

Alexandria - Beauregard - upgraded in 2007

Alexandria - Kingtowne - upgraded in 2007

Falls Church - Installed in 2008

Lorton - Warehouse - Installed in 2009

Alexandria - WL - Installed in 2012