NISS_Past_Performance_Questionnaire_HS0021-15-R-0011.pdf

HS0021-15-R-0011 Past Performance Questionnaire

The Defense Security Service (DSS) has a requirement for an integrated automated solution that will facilitate efficient execution of the Agency’s core mission. Your name was provided as a reference. In accordance with Federal Acquisition Regulation (FAR) 42.15

– CONTRACTOR PERFORMANCE INFORMATION, past performance information is relevant information, for future source selection purposes, regarding a contractor’s actions under previously awarded contracts. Please elaborate as much as possible when answering and provide any positive information as well as information related to any problems, concerns, or other information you feel may be helpful in our evaluation of the contractors Past Performance. Please provide an honest assessment and return the questionnaire by email to Ms. Summer Wilson, summer.wilson@dss.mil and Ms. Keanna Houston, keanna.houston@dss.mil with your signature. If you have questions, please contact Ms. Shawna Mitchell at shawna.mitchell@dss.mil or (571) 305-6548.

GENERAL INFORMATION

1. Customer Name & Address (Name of Company or Organization)

2a. Name of Person Interviewed / Completing Questionnaire

2b. Phone Number 2c. Email

3. Name & Address of Contractor

4. Contract Number 5. Contract Value

6. Contract Award Date 7. Contract Completion Date

8. Contract Type (Circle All That Apply): 9. Complexity of Work (Circle One Response)

1. FIXED PRICE

2. COST PLUS FIXED FEE

3. COST PLUS AWARD FEE

4. OTHER:_____________

DIFFICULT ROUTINE

10. PLEASE PROVIDE A BRIEF DESCRIPTION OF YOUR CONTRACT REQUIREMENTS:

QUESTIONS

Question 1. Was the contractor capable, efficient, and effective in completing the contract requirements?

Answer:_____________________________________________________________________________________________________

Question 2. Did the contractor comply with contract requirements, terms and conditions?

Answer:_____________________________________________________________________________________________________

Question 3. Was the contractor reasonable, cooperative, and committed to customer satisfaction?

Answer:_____________________________________________________________________________________________________

Question 4. Was the contractor successful in recruiting and retaining personnel necessary to perform the contract according to the statement of work?

Answer:_____________________________________________________________________________________________________

Question 5. If the contract required cleared personnel, how long did it take for the Contractor to fill vacancies for cleared personnel?

Answer:_____________________________________________________________________________________________________

Question 6. Would you recommend and/or do business with this contractor in the future? Explain

Answer:_____________________________________________________________________________________________________

Question 7. If the project required the Contractor to implement a Cross Domain Solution (CDS), how well did the Contractor perform in this area?

Answer:_____________________________________________________________________________________________________

Question 8. If the project required cloud development utilization for a software development project(s), how did the Contractor perform in this area?

Answer:_____________________________________________________________________________________________________

Question 9. If the project required integration of software applications with interfaces to customer internal and external systems, how did the Contractor perform in this area?

Answer:_____________________________________________________________________________________________________

Question 10. If the project required COTS customization or configuration how did the Contractor perform in this area?

Answer:_____________________________________________________________________________________________________

KEY

OUTSTANDING Offeror’s performance significantly exceeded most or all contract requirements.

Furthermore, the offer provided significant, unusual, unique, or worthwhile features or benefits and performance was of the highest quality.

BETTER Offer’s performance fully exceeds many of the contract requirements. Offeror’s performance has resulted in a high level of efficiency and productivity and quality

SATISFACTORY Offer’s performance met customer expectations or contract requirements.

MARGINAL Offeror’s performance was less than satisfactory and could have stood improvement.

Question 11. How would rate the contractor’s service?

Answer (Please circle one):

a. Outstanding b. Better c. Satisfactory d. Marginal

Question 12. How would you rate the contractor’s responsiveness?

Answer (Please circle one):

a. Outstanding b. Better c. Satisfactory d. Marginal

Please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments which may assist our office in evaluating the Contractor’s past performance: