Attachment_A_PWS_HS0021-15-R-0006.pdf

Attachment A Solicitation: HS0021-15-R-0006

PERFORMANCE WORK STATEMENT (PWS)

Office of the Designated Approving Authority (ODAA) Support Services

PART 1

General Information

1. GENERAL: This is a non-personal services contract to provide support services to the Defense Security Service (DSS), Office of the Designated Approving Authority (ODAA). The Government shall not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: Except for those items specified as government furnished property and services (Part 4), the contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to provide support to the ODAA with the management of system security plans (SSPs); capturing inquiries and responses for Industry and Government stakeholders and perform statistical data analysis to include extraction, collection, organization, analysis, interpretation and presentation of data, as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

1.2 Background: The ODAA is responsible for managing accreditation actions of cleared defense contractors under the NISP. The ODAA support contractors are a vital part of the management process.

The contractors assist in the management of submitted accreditation actions by verifying the products submitted meet the established requirements, create reports on all accreditation actions, pending actions, and statistical data analysis. Reports include weekly, monthly, and ad Hoc reports necessary for ODAA to adequately manage the accreditation process.

1.3 Objectives: The objective of this PWS is to define the scope and establish the tasks required for providing professional program support that is required to assist DSS in the execution of the agency’s mission. The contractor shall provide appropriate support personnel to achieve the required degree of responsiveness to accomplish established goals for the assigned projects and tasks. During the period of performance, the mission requirements of DSS may increase or decrease which may require changes to the support required by the contractor. Currently these changes cannot be quantified, therefore periodic adjustments to the skill sets, numbers of personnel required and duty locations of the contractor staff may be required. If required, these changes will be conducted through modifications to the contract as they occur.

1.4 Scope: The contractor shall be responsible for providing operational support to assist the Office of the Designated Approving Authority (ODAA) with the management of system security plans (SSPs).

1.5 Period of Performance: The period of performance shall be for one (1) Base Period of six (6) months and one optional period of six (6) months. The Period of Performance reads as follows:

Base Period: July 1, 2015 through December 31, 2015 Option Period One: January 2, 2016 through June 20, 2016

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP shall be delivered in electronic format to the Contracting Officer., within 30 days after contract award. A comprehensive written QCP shall be submitted to the CO and COR within five (5) working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. On-Site Working Conditions, Holidays and other Closures:

(a) DSS facilities are smoking restricted workplaces. Due to the nature of the work, facilities, and requirements, contractor staff may only smoke outside in designated smoking areas.

(b) The government expects the contractor will establish normal operating hours under this contract between 8:00 a.m. to 4:30 p.m. EST Monday through Friday. The contractor’s Program Manager (PM) and the governments contracting officer’s representative (COR) shall consult and coordinate on any proposed alternate work schedules that may be arranged depending on the operational tempo/needs of the mission.

(c) Government personnel observe the following days as holidays and the Government facilities will be closed and unavailable to contractor personnel on the following days:

New Year’s Day January 1st* Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day July 4th* Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11th* Thanksgiving Day Fourth Thursday in November Christmas Day December 25th*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

(d) In addition to the days designated as holidays, the Government observes the following days:

• Any other day designated by Federal Statute

• Any other day designated by Executive Order

• Presidential Inauguration Day

• Any other day designated by the President’s Proclamation

(e) It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor's personnel work during the holiday, they may be reimbursed by the Contractor, however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked.

(f) When the Federal, State, Local or other Governmental entity grants excused absence to its employees, assigned Contractor personnel may also be dismissed. The Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and must be guided by the instructions issued by the Contracting Officer (CO) or Contracting Officer’s Representative (COR).

(g) If Government personnel are unavailable due to furlough or any other reason, the Contractor must contact the CO or the COR to receive direction. It is the Government's decision as to whether the contract price/cost will be affected. Generally, the following situations apply:

(1) Contractor personnel who are able to continue contract performance (either on-site or at a site other than their normal workstation), must continue to work and the contract price shall not be reduced or increased.

(2) Contractor personnel who are not able to continue contract performance (e.g., support functions) may be asked to cease their work effort. This may result in a reduction to the contract.

(h) It is understood and agreed between the Government and the Contractor that in the event contractor personnel wish to attend DSS social events, such as the annual picnic, holiday parties, etc., they must co-ordinate their work schedules with the COR and obtain approval of their company’s supervisor prior to the event. The Government is not responsible for reimbursing any expenses to the contractor for attending any DSS social event.

1.6.4 Hours of Operation: The Government’s core hours of work occur for having someone available to conduct business, between the hours of 8:00 a.m. to 4:30 p.m. EST Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at DSS Headquarters in Quantico, VA or at an approved alternate contractor office location in the event DSS Headquarters is closed.

1.6.6 Type of Contract: The government intends to award a firm fixed-price contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a final or interim secret security clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached

DD254.

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: No special qualifications are required.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: N/A

1.6.12 Contractor Manpower Reporting: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Security Service via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at: http://www.ecmra.mil.

1.6.13 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. All contractor employees will be required to obtain and wear badges.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Phase-In /Phase-Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.18 Non-disclosure Agreements: In performance of this contract, the contractor may have access to controlled unclassified information (CUI) and other sensitive, non-public information. The contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with Department of Defense Instruction 8582.01, Security of Unclassified DOD Information on Non-DOD Information Systems, June 6, 2012; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government Program Manager before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the Government Program Manager of any unauthorized release of such information. The contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information in the possession of the Government.

1. The non-disclosure agreement shall be signed by all contractor employees supporting this effort and forwarded to the Office of Acquisitions in care of the Contracting Officer.

2. Release of Information: The contractor and its personnel may have access to Personally Identifiable Information (PII), Classified Information, and other controlled unclassified information (CUI) that is not releasable to the general public. The contractor or its personnel shall not release any information or documents that they are provided during performance of the contract without the express written permission of the CO through coordination with the COR.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DSS Defense Security Service FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SSP System Security Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide badging and technical support to assist the contractor personnel to perform the tasks outlined in this PWS.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS, to include desk space, telephones, computers, and other items necessary to maintain an office environment

3.3 Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide the contractor with all equipment necessary to perform the tasks outlined in the PWS.

3.5 Materials: The Government will provide all materials necessary to perform the tasks outlined in this

PWS.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: Not applicable

4.3. Materials: Not applicable

4.4. Equipment: Not applicable

PART 5

SPECIFIC TASKS

5. Specific Tasks

5.1. Basic Services: The contractor shall provide services the Office of the Designated Approving Authority (ODAA).

5.2. Tasks:

The tasks described below may include assessments and/or recommendations provided by the contractor to the Government. The Government will take contractor assessments and recommendations under consideration and the Government will make all final decisions.

5.2.1 Process Analysis

i. The contractor shall provide support to the Office of the Designated Approving

Authority (ODAA) with the management of system security plans (SSPs), capturing inquiries and responses for Industry and Government stakeholders and perform statistical data analysis to include extraction, collection, organization, analysis, interpretation and presentation of data.

ii. Prepare weekly, monthly and Ad Hoc reports to DSS Management on known C&A vulnerabilities, successes, outstanding items and future reporting requirements based on data captured.

iii. Manage ODAA’s metadata to ensure it’s preserved in a clear, useful and accurate format.

This includes data stored within different data collection format; excel formats, ODAA/IO databases, letters, comment forms and email receipts and responses.

iv. Maintain a copy of the comprehensive ODAA metadata from multiple sources in the ODAA established excel format, to aid in data migration efforts.

v. Perform content and data validation for ODAA metadata migration efforts for accuracy

vi. Develop and implement methods for collecting, analyzing and performing quality controls on ODAA data.

vii. Review the metrics collection and data computation methods/products used by ODAA and field personnel for the purpose of assessing consistency and quality standards.

viii. Statistical data analyst duties to include extracting, transforming and inputting data sets from various sources.

5.2.2 ODAA Support

a. Provide support with processing and managing system security plans.

i. Receive and process SSPs by entering applicable data into the ODAA database of record.

Review SSP submittal packages to ensure they are in compliance to ODAA established guidelines, and make a recommendation on compliance to the servicing ISSP.

ii. Ensure all required accreditation supporting artifacts are stored within the ODAA repository of record.

b. Provide content administration and monitoring for the ODAA mailbox, its automated solution of record and assist with coordinating internal and external partner’s questions and/or requests for assistance.

c. Prepare weekly, monthly and Ad Hoc reports to DSS Management on known C&A vulnerabilities, successes, outstanding items and future reporting requirements based on data captured.

d. Maintain plan submission data, prepare statistics for industry and senior level briefings and posting to website, update the data used on DSS website strategic content, liaising with the field and produce reports for publication.

5.2.3 Reports

a. Monthly report. This report shall contain an executive summary, information on significant activities, progress on work associated with the tasks, problems encountered and mitigation strategies. The report shall be submitted electronically (in Microsoft Word) to the contracting officer’s representative (COR) by noon on the tenth of each month.

b. ODAA metrics reports (weekly and monthly). Weekly report shall be provided electronically to the COR by 10am, Tuesday of each week. This report shall summarize system security plans processed by region and field office. This includes a breakdown of reports processed, reports in queue, field office responsible for processing, and length of time taken to process each plan. It is a summary of work completed/to be completed. The monthly metrics report is due electronically to the COR by noon, the 5th of each month. This report summarizes the month’s performance, to include vulnerabilities

c. Transition plan. The contractor must provide written documentation for all processes, functions and activities. This plan must be updated as procedures evolve. A final transition plan is due electronically to the COR not later than one month before the end of the period of performance.

5.2.4 Meetings

a. Kick-off Meeting: Within one week of notification of the award, the government will schedule a kick-off meeting with the contractor. The Contractor will provide to the government at the meeting a list of documentation needs which will be required to be provided by the government in order for the Contractor to successfully complete each of the tasks in this project. The Government will also prepare a schedule which includes milestones dates for all deliverables in this project.

b. Status Meeting: A regularly scheduled status meeting will be held every two weeks during the course of the project. The Contractor will be responsible for preparing the agenda, documenting the meeting through meeting notes, and maintaining an up to date project schedule.

c. Collaborative Meetings: Collaborate with Government headquarters and field personnel, via email, by phone or in-person, as needed, to discuss and to apply methods for metrics collection and distributing results.

5.3 Experience and Expertise

a. The program manager shall possess an advanced level of knowledge and experience with hands on data and statistical analysis, data collection, and metric experience. This individual must have program management experience for large projects with an emphasis on leading teams in conducting statistical analysis and assessments, developing metrics awareness programs, and reviewing and developing data collection plans. The program manager is the main point of contact for this contract and shall be responsible for submitting all reports to the COR.

b. All other contractor personnel shall have detailed knowledge and experience with data entry, statistical and research procedures including familiarity with theoretical, methodological and practical issues.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures listed below to include applicable DSS policies.

National Industrial Security Program Operating Manual, D0D 5220.22-M

Defense Security Service Industrial Security Field Operations manual for Certification and Accreditation of Classified Systems under the NISPOM

DSS OBMS User Manual - HQ Content Administrator, DSS OBMS-M0110-1.0

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold Method of Surveillance

The Contractor shall provide support with processing and managing system security plans (SSP) IAW PWS Part 5.2.1.

The Contractor successfully captured inquiries and responses for Industry and Government stakeholders and performed statistical data analysis.

In accordance with Industry Standard with 95% accuracy for all documents.

User Feedback

The Contractor shall prepare weekly, monthly and Ad Hoc reports to DSS Management IAW PWS Part 5.2.1, 5.2.2 and 5.2.3.

The contractor provided weekly, monthly and Ad Hoc reports in the time frame specified in Technical Exhibit 2- Deliverables Schedule.

Reports received on time 95% of the time.

User Feedback

The Contractor shall manage ODAA’s metadata; maintain a copy of the comprehensive the metadata in the ODAA established excel format; and perform content and data validation for metadata migration efforts IAW PWS Part 5.2.1.

The Contractor successfully managed ODAA’s metadata IAW 5.2.1

Managed metadata with 95% accuracy.

User Feedback

The Contractor shall develop and implement methods for collecting, analyzing and performing quality controls on ODAA data IAW PWS 5.2.1.

The Contractor successfully developed and implemented methods for collecting, analyzing and performing quality controls on ODAA data.

Methods developed meet performance standards 95% of the time. User Feedback

The Contractor shall review the metrics collection and data computation methods/products used by ODAA to assess consistency and quality standards IAW PWS Part 5.2.1.

The Contractor successfully assessed consistency and quality standards.

Performed tasks in timely manner and without error 95% of the time.

User Feedback

The Contractor shall perform Statistical data analysis IAW PWS Part 5.2.1.

The Contractor successfully performed statistical data analysis duties to include extracting, transforming and inputting data sets from various sources.

Performed the duties in timely manner and without error 95% of the time.

User Feedback

The Contractor shall receive and process SSPs; review submittal packages and make recommendation on compliance

IAW PWS 5.2.2.

The Contractor successfully processed SSPs.

Processed SSPs in timely manner and without error 95% of the time. User Feedback

The Contractor shall ensure all required accreditation supporting artifacts are stored within the ODAA repository of record IAW PWS 5.2.2.

The contractor successfully ensured all required accreditation supporting artifacts were stored within the ODAA repository of record.

Performed tasks in timely manner and without error 95% of the time. User Feedback

The Contractor shall provide content administration and monitoring for the ODAA mailbox IAW PWS 5.2.2..

The contractor successfully administered and monitored the ODAA mailbox.

Performed tasks in timely manner and without error 95% of the time.

User Feedback

The Contractor shall maintain plan submission data, prepare statistics, update the data used on DSS website strategic content, liaising with the field and produce reports for publication IAW PWS 5.2.2.

The contractor successfully maintained plan submission data, prepare statistics for industry and senior level briefings and posting to website, update the data used on DSS website strategic content, liaising with the field and produce reports for publication.

Performed tasks in timely manner and without error 95% of the time.

User Feedback

The Contractor shall provide written transition plan IAW

PWS 5.2.3.

The Contractor provided written documentation for all processes, functions and activities and submitted updates to the plan in a timely manner.

Required documentation is provided complete and on time 95% of the time.

User Feedback

For regularly scheduled status meetings, the Contractor shall prepare the agenda, document the meeting and maintain an up to date project schedule IAW

PWS 5.2.4.

The Contractor successfully prepared meeting agendas, document meetings and maintained the project schedule.

Required documents are provided complete and on time 95% of the time.

User Feedback

Collaborate with DSS personnel to discuss and apply methods for metrics collection and distribution of results IAW

PWS 5.2.4.

The Contractor successfully collaborated with DSS personnel to accomplish tasks IAW PWS 5.2.4.

Collaboration occurs between Contractor and DSS personnel to achieve performance standard 95% of the time.

User Feedback

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Quality Control Plan Within 30 days after contract award and within 5 working days of changes to the plan

1 Electronic CO and COR

Status Meeting Agenda

Every two weeks throughout the project

One hard copy and one digital copy

Hard copy and MS Word

COR

Create weekly metrics reports on vulnerabilities, Successes, outstanding items, accreditation actions

Weekly: 10a.m.

Tuesday of every week

1 Electronic HQ I-Drive folder

Create monthly metrics reports on vulnerabilities, Successes, outstanding items, accreditation actions

Monthly: By the 5th day of the next month for the reporting period

Create Ad Hoc Reports based on data captured

As needed 1 Electronic HQ I-Drive folder

Create weekly metrics reports summarizing plans processed by Region and field office

Weekly: 10a.m.

Tuesday of every week

Create monthly metrics reports summarizing plans processed by Region and field office

Monthly: By the 5th day of the next month for the reporting period

Receive and process SSP and Disestablishments into the ODAA database of record.

As needed NA NA ODAA Database of record.

Transition Plan Updated as procedures evolve

One hardcopy and one digital document

Hardcopy and electronic

Hardcopy delivered to the COR and the electronic copy stored on the HQ I- Drive folder

Final Transition Plan One month prior to end of performance period`

One hardcopy and one digital document

Hardcopy and electronic

Hardcopy delivered to the COR and the electronic copy stored on the HQ I- Drive folder