Att_1_-_Features_and_Capabilities_IssueTrak.pdf
PDF 109 KB Posted
- Attached to
- Business Operations Software - IssueTrak or Equivalent Federal contract opportunity
- Solicitation number
- HS0021-15-Q-0016
About this file
HS0021-15-Q-0016 - Att 1 - Features and Capabilities
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| HS0021-15-Q-0016_Comment_Form_Q A_-_Revised_4-15-15.pdf | ||
| Price_Form1_-_IssueTrak.xlsx | XLSX spreadsheet | |
| HS0021-15-Q-0016_Comment_Form_Q A.xlsx | XLSX spreadsheet | |
| HS0021-15-Q-0016_Mod_1_-_Solicitation_Close.pdf | ||
| HS0021-15-Q-0016_Final.pdf | ||
| Att_2_-_PRICE_FORM.pdf | ||
| Att_3_-_Past_Performance_Information_Questionnaire.pdf |
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Text version
Attachment 1
FEATURES AND CAPABILITIES
Ability to seamlessly transfer data from existing system with minimal reformatting and/or loss of data.
Unlimited standard users, email notifications, auto assignments, escalation rules, task manager, knowledge base, dashboard, report writer, scheduled reports;
Inbound Email Module: Convert inbound emails into issues within infrastructure. Capture on-going email thread to create audit trail including user info and time & date stamps;
Active Directory - Authenticate against Active Directory and synchronizes data. Eliminate duplication and maintenance of separate user databases. Enable single sign-on for users.
Web Surveys - Create integrated survey campaigns and automatically send surveys. Sample target audience, collects and tabulates results for analysis.
Customer Feedback- Smart management tools allow for real time status updates on customers submitted request.
Expandable Modules – Facility Management/Real Estate Management/Human Resources. The expandable options allowable by this software seamlessly integrate existing agency functions into one central software system.
Customizable System Options – Software is completely customizable to customer. Modifications can be completed on-site, by the customer without requiring seeking assistance form developer.
Report Writer- Capabilities to design and share queries and reports.
File details come from the government source that posted it. Updated .