Q A Morrisville NC.doc

Questions and Answers for RFQ HS0021-11-Q-0033

Morrisville, NC 27560

Q1: Is it your intent to limit the vendors to Manufacturers (as specified in the NAICS Code 334210) or is the solicitation open to vendors/dealers of telephone equipment who meet the small business set aside requirements?

A1: Yes, it is necessary that the NAICS Code 334210 is referenced in your Central Contractor Registration in order to submit a proposal in response to solicitation number HS0021-11-Q-0033.

Q2: The announcement at Fed Biz Ops is entitled "Phone Systems, 14 ea, installation and service", yet the announcement only includes an RFQ for a site in Morrisville, NC. Are there to be additional sites that will be included in this solicitation?

A2: The announcement, RFQ #HS0021-11-Q-0033 is only for one site located in Morrisville, NC.

Q3: The announcement at Fed Biz Ops includes an RFQ for the Morrisville, NC site as well as a diagram for a site at Raleigh......are these the same site, or is there an RFQ for a site in Raleigh?

A3: Once again, the announcement, RFQ #HS0021-11-Q-0033 is only for one site located in Morrisville, NC.

Q4: The RFQ states "The Contractor shall provide all personnel, services and supplies necessary for the phone system installation, local dial tone, long distance services, equipment, voice, data cabling and maintenance, etc". Many telephone vendors who are small business qualified do not provide local dial tone or long distance services. Most would be happy to assist in the coordination of specifying and ordering these services, but the contract for these services would be separate from that of the telephone equipment vendor. Is that acceptable?

A4: Our objective is to have a one phone call solution to a problem. In other words, we only want to do business with one contractor for the telephone equipment, installation and ongoing service. If an individual picks up a telephone receiver and there is no dial tone, ultimately DSS should not have to make multiple telephone calls to different vendors to solve the issue. The installer can subcontract to the local and long distance telephone vendors for these services.

Q5: How many telephone numbers do you need? Do you want analog telephone lines, or do you want a T-1? This makes a difference in how it is designed.

A5: The type of lines (for the 13 handsets) and design is the vendor’s choice and the offered solution must be VoIP convertible. We do not want to replace the entire system if we decide at a later time to use a VoIP solution. The offered solution can not be VoIP. Please refer to section C-3.1 in the scope of work for phone system requirements.

We are requiring:

2 BRI lines (to be used with our Secure Phones)

At least 4 analog lines for (to support our 2 fax lines, 1 conference phone

(if not digital), and 1 alarm line)

Q6: You have asked for MAC work, 3 new jacks per year etc. Is this for one year?

A6: The maintenance plan includes up to 3 MACS per month as needed, and up to three additional drops per year covered under the maintenance plan. The period of performance constitutes a six month base period and two three-month option periods. Therefore, during the base period of service you may be required to perform up to 18 MACs and 1.5 drops at no additional cost to the government. Please refer to section C-5.2.6 as well as section C-5.2.7 in the scope of work.

Q7: With the Maintenance-the equipment will have a one year warranty. After the warranty period maintenance will begin. This is set up on a 12 month period.

Is this acceptable?

A7: Equipment usually includes a one-year warranty that includes parts and labor. Our warranty plan includes care for the equipment and other services. The vendor may consider the lower cost of maintaining the equipment in the first year when quoting all services contained in the maintenance plan. Please refer to section C-5 in the scope of work for warranty information.