HQ0423-18-R-0021_PWS.pdf

PERFORMANCE WORK STATEMENT

Custodial Services DFAS-LI

1. SCOPE OF THE CONTRACT

The Contractor shall provide all personnel, equipment, materials, tools, supervision, and transportation necessary to adequately provide the required custodial services for the Defense Finance Accounting Service (DFAS), Limestone, 27 Arkansas Rd., Limestone, ME 04751-6216, according to this PWS, including Attachments 1 through

4 and Technical Exhibits 1 through 3.

2. PERSONNEL

2.1. The Contractor's employees shall not pose an actual or potential threat or risk to security or to the mission of

DFAS, or to the health and safety of the DFAS and/or Contractor workforces. The Government has an inherent right under law, practice, and regulation to restrict and control access to its facilities. The Government's exercise of its right to grant and revoke access by particular individuals to its facilities shall not constitute a breech or change to this contract regardless of whether said individual(s) are employed by the Contractor, and regardless of whether said individual(s) are thereby precluded from performing work under this contract.

2.1.1. Supervisor. The Contractor shall provide a supervisory person who shall be responsible for overseeing the performance of work. The supervisor shall have full authority to act for the Contractor on all contract matters relating to daily operations. The supervisor shall be responsible for assigning duties to contractor employees.

Contractor employees shall not be tasked by government personnel to perform any duties. All custodial matters shall be reported to the supervisor.

2.1.2. Alternate Supervisor. In the event the supervisor is absent due to leave, illness or official business, all responsibilities and functions assigned to the supervisor shall be the responsibility of the alternate supervisor.

2.1.3. The supervisor shall be available Monday through Saturday 6:30 a.m. to 3:00 p.m., Eastern Standard Time, to meet with the Contracting Officer Representative (COR), or alternate COR, to discuss contract issues. The supervisor does not have to be available in person but may be available through a telephone answering system, pager service, or cell phone which will enable the COR to access the supervisor.

2.1.4. The supervisor and alternate supervisor shall be able to read, write, speak, and understand the English language.

2.1.5. RESERVED

2.1.6. The Government may undertake or award contracts for additional work at or near the site of work under this contract. The Contractor shall fully cooperate with the other Contractors and with Government employees and shall carefully adapt scheduling and performing the work under this contract to accommodate the additional work, heeding the direction provided by the Contracting Officer. The Contractor shall not commit or permit any act that will interfere with the performance of work by any other Contractor or by Government employees.

3. SECURITY REQUIREMENTS.

3.1. Security Vetting: For the safety and security of DFAS employees the Contractor and Contractor employees shall be required to sign and abide by DFAS Workplace Violence Prevention Policy, Attachment 2. Upon contract award, the contractor shall comply with all DFAS Personnel security requirements and must submit an initial security background investigation form (DFAS Form 9035), (OF 306) along with a completed fingerprint card (SF-

87 Form or SF258) for submission to have a DFAS background investigation for all contractor personnel involved in the project who will be on-site. Contractor must submit security clearance paperwork to DFAS

Limestone within 14 days after the contract is awarded. After the initial paperwork is submitted to

DFAS Limestone and forwarded to DFAS HQ, an electronic questionnaire (e-QUIP) must be completed by each person to be properly vetted. No contractor or sub-contractor will be allowed access to DFAS property unless properly vetted. No contractor or sub- contractor will be allowed unescorted access to

DFAS property unless properly vetted. All contractors must comply with DFAS established policy concerning Violence in the Workplace and general rules of behavior while on site at DFAS Limestone.

3.1.1. Security Briefing: The Contractor and their employees will also be given a Security briefing providing our

Security policies and procedures for them to follow. Inappropriate use of our security procedures and policies, i.e.

improper use of our badges to access our DFAS property, will be brought to the Contractor’s attention.

Unauthorized use of our badges or security breaches by the Contractor or Contractor employees can lead to protective action, i.e. revoking of privileges onto our DFAS property at no expense to the government.

3.2. Privacy Act Statement - The Contractor is responsible for securing and disposal of recyclable materials containing personal data so as to prevent inadvertent compromise. When disposing of or transporting recyclables to the containers on the loading dock, care must be exercised to ensure the materials are maintained so as to prevent them from being lost or blown away. The Contractor is responsible for reasonable care from the point of pickup to the disposal container. The Contractor shall immediately retrieve any fallen or blown away materials and ensure they are placed in the proper container.

3.3. Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing distinctive clothing bearing the name of the company and the Employee. This may be accomplished by pin on or embroidery identification.

4. QUALITY CONTROL

4.l. The Contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure that the requirements of the contract are provided as specified. One copy of the Contractor's QCP shall be provided to the

Contracting Officer and the COR at the post award conference. An updated copy of the QCP shall be provided to the Contracting Officer and the COR at start of performance, and as changes occur.

4.2. One copy of on-site records of inspection conducted by the Contractor shall be done no less than weekly. The necessary corrective action to be taken will be recorded with the date corrective action shall occur, and shall be provided to the COR throughout the term of the contract. These records shall be filed for reference and provided upon request for discussion purposes.

4.3. The Contractor shall be responsible for scheduling all services required under this contract and shall notify the

COR in writing of all periodic maintenance at least two weeks prior to starting.

5. QUALITY ASSURANCE SURVEILANCE PLAN (QASP)

5.1. The Government shall evaluate the Contractor's performance under this contract using the method of surveillance specified below. Surveillance observations shall be recorded by the Government. When an observation indicates defective performance, the COR shall request the Contractor Supervisor to initial the observed write-up.

5.2. The Government shall use two methods of surveillance to evaluate the Contractor's performance. The methods of surveillance that shall be used are:

a. Periodic surveillance of output items (daily, weekly, monthly, quarterly, semi-annually) as determined necessary to ensure a sufficient evaluation of Contractor performance under Section 14 of this PWS.

b. Customer complaints. Customer complaints are from DFAS employees through documentation provided to the COR, for review, prior to being presented to the Contractor.

6. LOST AND FOUND PROPERTY

6.1. Lost and Found Property. It is the responsibility of the Contractor to ensure that all items of personal or monetary value found by the Contractor's employees are turned in to the COR, Alternate COR, or Security

Officer at DFAS-Limestone.

7. PERFORMANCE PERIOD

7.1. The normal performance period shall be Monday through Friday from 6:00 p.m. to 5:00 a.m., except as stated in Paragraph 7.2. and 7.3. The Contractor shall arrange its employees schedule to enable them to perform the required services during the period stated above. Each employee's work schedule shall not exceed 40 hours a week. A tentative schedule of the work schedule shall be part of the quality control plan and provided at the post award conference.

7.2. The Contractor shall provide one or more contract employees, not necessarily the same employee found in paragraphs 2.1.3. and 7.3., during the hours of 6:30a.m. to 3:00 p.m., Monday through Friday. This employee

(Day Porter) shall be responsible for sweeping/mopping entry ways and hallways as needed, empting all recyclable paper and cardboard, re-supplying restroom supplies, empty restroom trash receptacles, perform grounds cleaning and empty all outside receptacles, as needed, according to requirements in Paragraphs 10.3.2., 10.3.5, 10.3.11, 10.3.14, and 10.3.15. This employee will also respond to cleaning day to day urgent needs, such as toilet overflows, leaks, and spills.

7.3. The Security/Emergency Operation Center (EOC), Warehouse (Records/Mail/Break Rms), LST/DMI

Support Rooms, and misc. secured offices/rooms, will require the Contractor to perform cleaning of these areas according to the requirements found in Attachment 1, Performance Requirement Summary, during the hours of

7:00a.m. to 2:30 p.m. The Contractor shall coordinate this requirement with the COR per paragraphs 10.2.1 and

10.2.2.

7.4. Recognized Holidays. The Contractor shall not provide service on the following recognized holidays:

New Year’s Day President’s Day

Memorial Day Independence Day

Labor Day Columbus Day

Veteran's Day Thanksgiving Day

Christmas Day Martin Luther King’s Birthday (observed)

When the holiday falls on Monday, Tuesday, Wednesday, or Thursday, scheduled custodial services shall be performed on the following day. When the holiday falls on Friday, scheduled custodial services shall be done on the preceding day.

7.5. Emergency Service. The Contractor shall respond to an emergency service call within two (2) hours after being contacted by the COR. Emergency service calls are not separately billable and limited to no more than three (3) calls per contract year without contractual adjustment. The Contractor shall establish and maintain a telephone answering system, pager service, or cell phone which will enable the COR access to the supervisor. An example of such service is assistance in clean-up of a broken water line at a break station. This provision applies only to emergencies and not for normal urgent clean-up duties covered in day to day requirements. Examples of urgent responsibilities are clean-up of overflow toilets and stopped up sinks.

7.6 DFAS Year-End-Closeout Hours. The contractor shall support Fiscal Year-End Closeout extended business hours on Saturdays during the month of September as coordinated by the COR. The contractor shall ensure coverage to support all restrooms, employee break-stations and the command post areas are maintained in a sanitary manner.

8. CONSERVATION OF UTILITIES.

8.l. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities as follows:

a. Lights shall be used in areas where and when work is actually being performed and turned off upon completion in the evening hours.

b. Mechanical equipment controls for heating, ventilation, and air-conditioning systems shall not be adjusted by employees of the Contractor.

c. Water faucets or valves in Janitors closets shall be turned off after the required usage.

d. Mop and carpet extraction waste water will not be dumped down the facility drains to prevent clogging and drain backup.

9. GOVERNMENT FURNISHED PROPERTY AND SERVICES

9.1. The Government will provide electricity, water, sewage, and cooling/heat used by the Contractor during the work performance.

9.2. The Government will provide the Contractor a 180 sq. ft. Custodial office/break room and 64 sq. ft. storage room, desk, four chairs, and misc. janitorial closets (see Section 17, Definitions) located throughout the facility to enable the Contractor to conduct business related to this contract on-site. Contractor shall store all cleaning supplies, chemicals, and janitorial equipment in the above space provided. The Contractor shall maintain the area furnished by the Government in a clean and reasonable manner. Security of the supplies and equipment are the responsibility of the Contractor.

9.3. The Government will be responsible for dumpsite refuse disposal, and insect and rodent control.

9.4. Safety, security and fire inspection will be provided by the government and the Contractor shall abide by all applicable findings. In case of incidents involving safety, security, or fire, the Contractor shall contact the COR. In emergency cases the Contractor shall contact DFAS-Limestone Security Office at 328-1116 and for fire, call 9-911.

10. GENERAL REQUIREMENTS

10.1. All custodial services shall be performed in accordance with the current city, state, and federal regulations. The intent and purpose of the Performance Requirements Summary (Attachment 1), is to outline the task and frequency of services, allowable surveillance, performance requirements, and payment computations, but is not all inclusive of custodial work required to keep areas in a neat, clean, and orderly appearance.

10.1.1. The Contractor shall take all necessary precautions to ensure against damage to existing structures that are in place. The Contractor shall immediately notify the COR of damage to structures (Government facilities and equipment) occurring in performance of the contract. The Contractor is responsible for the replacement or repair of damaged structures to the satisfaction of the contracting officer, and that the Contractor will not replace or repair structures before obtaining approval from the contracting officer through the COR.

10.2. The Contractor shall accomplish all cleaning tasks to meet the completeness, quality, frequency, and degree of professionalism to comply with the requirements set forth in the PWS. The Contractor, in the performance of the requirements of this contract, shall only take breaks outside the facility nearest the custodial office or in the

Government provided Custodial break room specified in Paragraph 9.2.

10.2.1. In such cases where a room or office is locked, it shall be the responsibility of the room or office occupant to contact the COR and schedule a time with the Contractor to meet this PWS.

10.2.2. In the event the Contractor is unable to clean a room or area due to meetings, personnel request, or other reasons beyond the control of the Contractor, the Contractor shall submit a list in writing to the COR prior to leaving the facility. The development and submittal of list of tasks that the contractor was unable to perform is a requirement that is in addition to the other requirements for coordination of custodial services that are called for under other provisions of the contract.

10.2.3. Contractor personnel shall wear appropriate protective equipment while performing custodial tasks in restrooms and on spills that could contain chemical hazards or biohazards. It is the Contractor’s responsibility to provide all contractor personnel with protective equipment to ensure safe working environment for contractor employees.

10.2.4. All Contractor personnel shall be trained on the proper procedures on how to clean spills in accordance with

29 CFR 1910.1030, Blood Borne Pathogen Standard. The Contractor shall provide the COR with current certified copies of all training certificates at the post award conference.

10.2.5. The Contractor shall display caution signs when cleaning floors to warn personnel before entering the area being cleaned. The signs shall be removed when the area is safe and work is completed.

10.2.6. In an effort to limit the least amount of dust exposure in the facility and to employees the Contractor shall use Commercial quality, bag type, filter vacuum cleaners while performing all vacuuming within the facility.

10.2.7. The Contractor shall comply with applicable Federal, State, and DOD OSHA (safety, occupational and health) policies. Contractor employees shall report work related injuries to their employer or appropriate contracting point of contact, who will report them to the Site Safety Manager (SSM) and COR. The Contractor is not covered by the Federal Employee Compensation Act (FECA) and each Contractor is responsible for their employees’ workers compensation entitlements while on DFAS property performing assigned duties.

10.3. SPECIFIC TASKS

10.3.1. The Contractor shall sweep and/or vacuum all floor surfaces, including corners, so that after cleaning they are free of visible litter, dust, and foreign debris. The Contractor shall move all chairs, trash receptacles, rolling file cabinets, and easily movable items to clean underneath and return movable items to their original positions.

10.3.2. The Contractor shall mop (sweep first if necessary) all accessible areas, including corners so that they have a uniform appearance and are free of streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. The Contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards, etc., and mop strands remaining in the area.

10.3.3. The Contractor shall strip, wax, and buff the floors during the month of May. The Contractor shall apply a uniform coating of nonskid floor finish so that the floors have a glossy appearance and are free of scuff marks, heel marks, and other stains and discoloration. The Contractor shall remove floor finish solutions from baseboards, furniture, trash receptacles, etc. The Contractor shall move all chairs, tables, trash receptacles, refrigerators, and easily moveable items and return moved items to their original positions upon completion. The Contractor shall not apply floor finish to surfaces that have not been cleaned. Resilient tile floors will be burnished monthly to maintain a polished/glossy appearance.

10.3.4. The Contractor shall vacuum all carpeted surfaces, including corners, to remove soil, grit, litter, dust, and foreign debris to restore resiliency of the carpet pile. The Contractor shall move all chairs, trash receptacles, rolling file cabinets, and easily movable items to clean underneath and return movable items to their original positions. The

Contractor shall sweep, vacuum, or hose-down rubber or polyester carpeted mats to remove soil and grit, and then return them to their normal location.

10.3.5. The Contractor shall empty and return to their initial location all interior waste basket and other trash containers within the area. The interior and exterior surfaces of trash cans located in restrooms shall be washed and disinfected periodically or as needed. Contractor shall supply plastic liners according to paragraph 11.1.2. to all trash receptacles and shall replace them daily. The contractor shall not reuse plastic liners by removing trash by-hand without exception. The Contractor shall pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. The Contractor shall deposit all trash at the facilities outside trash collection point. There are approximately seven-hundred and fifty -(750) trash receptacle (excluding recycling containers) located throughout building. Trash removal efforts shall be performed by the Contractor separately from the recyclable requirements found in section 10.3.15.

10.3.6. The Contractor shall perform dusting in all common areas so that after dusting, all dust, lint, litter, and dry soil shall be removed from wall and ceiling vents, blinds, furniture, tables, desks, and chairs. Dusting of the workstations by the Contractor is limited to the tops of the filing and flipper cabinet units. The Contractor shall perform dusting in all offices, hallways, restrooms, stairwells, elevators, and main lobby entrance area’s so that after dusting, all dust, lint, litter, and dry soil shall be removed from all surfaces, ledges, window sills, vents, track/drop/wall lighting, hand rails, break area counter tops and walls. The Contractor shall perform all dusting with a damp cloth in order to ensure that all dust and lint is collected and removed from all surfaces.

10.3.7. The Contractor shall clean all glass partitions, all interior and exterior glass doors, all display cases and directory boards, all draft shields on windows, all types of mirrors and adjacent trim so that after cleaning the glass, there shall be no traces of film, dirt, smudges, water, or other foreign matter. The Contractor shall also perform glass cleaning duties on the balcony and stairway glass according to specifications above. The Contractor shall perform the Interior / Exterior glass cleaning during the months of May and October. Interior/Exterior glass cleaning includes the four surfaces of the outside wall window panes, with one special surface as specified in

10.3.20. and the store front windows at the front and to the west of the facility.

10.3.8. The Contractor shall clean all ice machines to include disinfecting and polishing all metal surfaces, including the orifices and drains, so that the entire unit is free from streaks, stains, spots, smudges, scale, dirt, dust, and obvious soil.

10.3.9. Floors shall be waxed and buffed after sweeping and damp mopped with a wax restorer. The Contractor shall perform spray buffing to remove traffic marks, heavy soil, etc. If loose residue is produced by buffing, it shall be removed without destroying the gloss produced by buffing. Spray buffing shall not be done as part of the annual floor maintenance service. The Contractor shall perform the annual floor maintenance service requirement three (3) times a year during the months of November, January, and July for areas identified in Attachment 1(d).

10.3.10. The Contractor shall perform spot cleaning by removing smudges, visible fingerprints, marks, streaks, spills, etc., from all surfaces of floors, walls, partitions, glass, door frames, and doors. The Contractor shall also spot-clean the furniture, desks, tables, and chairs in the common areas. The Contractor shall use a germicidal detergent to spot clean in restrooms, break areas, drinking fountains, ice machines, and the entrance lobby areas.

After spot cleaning by the Contractor, the surface shall have a clean, uniform appearance, free of streaks, stains, spots, and other evidence of soil. Concrete surfaces inside storefronts will be swept weekly.

10.3.11. The Contractor shall perform ground cleaning to grounds and sidewalks, parking areas, and three designated smoking areas that are within 100 feet of the building to ensure that they are free of trash and debris.

The Contractor shall empty and return to the initial location, all cigarette butt receptacles (ash trash, butt cans, etc.,) and trash containers within the area. The Contractor shall use plastic trash receptacle liners per paragraph

11.1.2 and replace them as needed. All interior and exterior surfaces of trash / cigarette receptacles shall be cleaned if soiled. The Contractor shall remove ashes and debris from cigarette butt receptacles and place them in a nonflammable container for disposal. The Contractor shall pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. The Contractor shall deposit all trash at the facilities outside trash collection point. Trash with private or personal information shall be disposed of according to paragraph 3.2., Privacy Act Statement.

10.3.12. The Contractor shall clean and disinfect, with a germicidal detergent, stall walls, partitions, doors, commodes, urinals, floors, sinks / basins, mirrors, soap dispensers, air-dryers, toilet seat dispensers, and showers in restrooms and countertops, sinks, ice machines, refrigerator exterior, and microwave ovens in the break and dining areas daily and without exception.

10.3.13. The Contractor shall descale all restrooms and custodial closet toilets, urinals, sinks / basins, showers, and service sinks. After descaling, the entire surface shall be free of streaks, stains, scum, scale deposits and rust stains.

10.3.14. The Contractor shall ensure that all restrooms are sufficiently supplied so that supplies do not run out before the next scheduled service, to include weekends and holidays. At least three spare rolls of unwrapped toilet paper will be stocked on the shelves in the restroom stalls.

10.3.15. The Contractor shall gather all recyclable paper, secured containers and cardboard from the building and place it in the staging area in the warehouse loading dock for exchange by the recycler. The Contractor shall break down / flatten and remove all cardboard from the building and place it in the Recyclable bin located next to the outside loading dock. The Government provided containers in various areas of the facility (no more than 15) are for recyclable paper and are provided for the contractors use as central collection points. The Contractor is not responsible for emptying individual workstation recyclable paper or cardboard. The Contractor shall break down or flatten all cardboard boxes prior to placing them in the recyclable bin. Recyclable efforts shall be performed by the

Contractor separately from the Trash removal requirements found in section 10.3.5.

10.3.16. Deep Clean Restrooms. The Contractor shall scrub rest room floors and walls with a scrub brush by hand or a machine brushing piece of equipment. The Contractor shall remove from the restroom floors and walls all scuff marks, stains, and discoloration from the tile and grout surfaces. The Contractor shall remove cleaning materials from base boards, trash receptacles, toilets, lockers, and urinals, and return all moved items to the proper positions after cleaning. In order to provide both Contractor and Government employees with “working” rest room facilities, no more than two (2) rest rooms shall be cleaned, as specified in this paragraph, at the same time if DFAS employees are in the facility. The Contractor shall perform this requirement four (4) times a year during the months of October, January, April and July.

10.3.17. The Contractor shall remove graffiti from all interior building surfaces.

10.3.18. The Contractor shall clean all interior light fixtures and covers, ceiling return diffusers and door grills.

After cleaning, light fixtures shall be free of bugs, dust, dirt, dust, grease, or other foreign matter. Contractor is responsible to provide an OSHA approved ladder and have on hand in the custodial closet as needed.

10.3.19. The Contractor shall shampoo all carpets and carpet tiled areas so that after shampooing the carpeted areas shall be uniform in appearance and be free of all stains and discoloration. The carpet shall be cleaned to its base, removing dirt and foreign matter from the whole carpet. The Contractor shall remove items such as chairs, tables, trash receptacles and easily moveable items, to shampoo carpets underneath, and return all moved items to their original location when complete. The Contractor shall perform the Semi-Annual carpet shampooing in the Offices during the months of October and May.

10.3.20. All inside windows facing the outside of the facility are treated with a blast film protectant. The Contractor shall use only common washing solutions and synthetic sponges, squeegees, or soft cloths in cleaning these surfaces.

The Contractor shall be responsible for repairs and replacement of damage due to improper cleaning of this protectant film. Ammonia based glass cleaners are forbidden on windows and window film.

11. CONTRACTOR FURNISHED ITEMS

11.1. General. The Contractor shall furnish all equipment, supplies, materials and tools necessary to properly perform the work defined in this contract. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings or building surfaces. The Contractor shall be responsible for repairing damage to facility caused by Contractor equipment. Throughout the performance of this contract, the maximum building usage is estimated at 650 personnel/visitors daily. Past usage information and facility square footage estimates found in

Attachment 4 and Technical Exhibit 3a, b, c are provided for informational purposes only.

11.1.1. Commercial, bag type, vacuum cleaners shall be used on all carpeted floors. Back-pack or portable, bag type, vacuums shall be used in areas inaccessible with the commercial type vacuum.

11.1.2. The Contractor shall furnish unprinted, unscented, bottom seal, polyethylene, trash can liners to contain trash at all times.

11.1.3. The Contractor shall be responsible for supplying and maintaining a full inventory in the five sanitary napkin/tampon dispensers. The individual price is fixed at no more than seventy-five cents (75¢) and the Contractor is solely responsible for money generated. The Contractor will be given a key to the dispensers.

11.1.4. The Contractor shall furnish the following supplies over and above the general cleaning supplies required to meet the specifications of this PWS. Samples of materials and Material Data Sheets shall be submitted to the COR for approval within five (5) days after award of the order/contract, and prior to product changes. For example, the following serves as a sample list of supplies to be furnished:

ITEM

Trash Bags (misc. sizes)

Single fold, Narrow Multi Fold Towels Slim hand rolls for dispensers Sanitary Napkins & Tampons

Non-scented Liquid Hand Soap cartridges Toilet tissue, 2-ply, White, Unscented Toilet seat covers

11.1.5. The Contractor shall provide biodegradable water based custodial cleaning type materials. The Contractor shall provide the COR with a sample of all proposed materials and Material Safety Data Sheet for each type of material used. The Contractor shall not use abrasive cleaners and harsh alkaline materials/cleaners without written approval of the COR.

12. RESERVED

13. PAYMENT

13.1. The contractor shall accomplish all requirements to meet the completeness, quality, and degree of professionalism to comply with the requirements set forth in this PWS. Upon completion of each month’s service, the Contractor shall submit a 2n1 invoice via the internet using the government provided Wide Area Work Flow

Receiving/Acceptance System (WAWF). Information on this system will be provided by the COR. It is the

Contractor’s responsibility to register in the WAWF System in order to insure prompt payment. Once the invoice

(2n1) is received by DFAS Limestone via WAWF, an acceptor will review the document and, if correct, accept it electronically and forward for payment. This payment method is a mandatory requirement of this contract.

14. PERFORMANCE REQUIREMENTS SUMMARY (PRS)

14.1. Work performance shall be evaluated as shown under the PRS. Instructions on how the evaluation criteria will be established are provided below:

14.1.1. Column 1/Required Services (RS). List those performance work statement requirements which are paid on the basis of a payment computation system found at the bottom of the PRS. The absence of an item from the PRS of any contract requirement does not detract from its enforceability or limit the rights or remedies of the government under any other provision of this contract, including the clauses entitled "Inspection of Services" and "Default."

14.1.2. Column 2/Performance Requirement (PR). Define the required performance of each listed service.

Performance requirement shall occur before the government will invoke the payment computation formula resulting in a payment of less than 100 percent of the maximum payment for the month.

14.1.3. Column 3/Standard Frequency (SF). Number of times performance is required.

14.1.4. Column 4/Method/Allowable Surveillance (MAS). Shows the number of times surveillance will be documented for computation purposes.

14.1.5. Column 5/Indifferent Quality Level (IQL). Shows the percentage that will be deducted based on the defects documented according to column 4. For example, Remove Trash will be done on a daily basis. The COR will document surveillance of this task four (4) times a month. Each time a defect is found, a deduction of .5% shall occur.

14.1.6. Column 6/Performance Requirement (PP). This shows the maximum percentage that will be deducted for defects on a monthly basis, and the percentage of the contract price that each listed contract requirement represents.

15. CRITERIA FOR EVALUATING PERFORMANCE

15.1. Performance of a listed service will be accepted and paid for at the maximum payment percentage specified in column 6 of the PRS, less deduction if applicable. When the performance requirements are not met, the COR will give the contractor an Inspection Discrepancy Report (IDR) and be given a courtesy walkthrough, if requested. The

Contractor shall explain, in writing, why performance was unacceptable, how performance will be returned to acceptable levels, and how recurrence of the problem will be prevented in the future. The Contractor's payment for services rendered shall be calculated as indicated at the bottom of the Performance Requirement Summary

(Attachment 1). The government reserves the right to make a temporary or partial payment for services performed, prior to receipt and evaluation of the Contractor's response to the IDR. Failure of the Contractor providing equipment stated in the Contractors final Proposal will result in an additional one percent (1%) deduction per month for non-compliance.

15.2. When the method of surveillance by period inspection or customer complaint, if more than 3 defects are reported by either of the stated methods, an additional three percent (3%) will be deducted from the total monthly price.

15.3. Acceptance of performance or late performance: Rework or late performance is an exception rather than a rule in a Performance Work Statement. The Contractor is expected to ensure performance to standard through his/her quality control plan.

15.3.1. Except as otherwise provided by this section, the services required by this contract are of such a nature that defective or incomplete performance disclosed by government inspection is not subject to correction by rework or late performance. The Contractor shall not be required or entitled to rework or otherwise correct defective services for the purpose of improving an existing inspection rating or avoiding a reduction in the full contract price.

15.3.2. At the sole election of the government and upon notification to the Contractor, the Contractor shall be required to rework, or perform late, any or all defective work disclosed by the Government inspection including defective and incomplete performance. Where the government elects, the Contractor shall be notified promptly after inspection that specified defective services will be reworked or performed late and complete within four hours. The

Government shall re-inspect work designated for rework or late performance, and the Contractor shall be held liable for any damages sustained by the Government, including costs associated with re-inspection.

16. STANDARD DEFINITIONS.

Contracting Officers Representative (COR). A government person that is on site or available and responsible for surveillance of the Contractor performance. For the purpose of this contract, COR and Alternate COR shall be used to mean the same.

Defective Service. A service output that does not meet the standard of performance associated with it in the

Performance Requirements Summary.

Inspection Discrepancy Report (IDR). A report given to the contractor identifying discrepancies found during inspections.

Performance Requirement. The point that divides acceptable and unacceptable performance. When the method is random sampling, the performance requirement is the number of defective or maximum percent defective in the lot before the government will affect the process computation system IAW the PRS and the Inspection of Services

Clause.

Performance Requirements Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the government to assure contract performance standards are met by the contractor.

Performance Work Statement (PWS). A statement of work.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the

Performance Work Standards (PWS).

Quality Control. Those actions taken by the Contractor to control the production of goods or services so that they meet the requirements of the PWS.

17. TECHNICAL DEFINITIONS PECULIAR TO THIS PWS.

As Needed. When the task needs to be performed at a level which is considered normally reasonable to meet the needs and requirement of the PWS.

As Required. When the task needs to be performed to restore the surface to the condition required in the specification.

All Glass. Includes all glass on display cabinets, doors, walls, partitions, pictures, vending machines, balcony, atrium, stairwell, all four surfaces of windows, and both sides of store front glass.

Basic Cleaning. Tasks normally done together on a weekly or more frequent basis.

Contaminated Waste. A material of liquid, solid, or gaseous composition which must be disposed of due to degradation of materials during use or from a determination that a new material does not meet specifications.

Material considered for disposal must be evaluated by the government for possible classification as hazardous waste.

Hazardous waste, although contaminated, requires special handling during collection, storage, transportation, and disposal.

Contractor Custodial Office/Storage Room. Custodial supplies, chemicals, and janitorial equipment will be secured in the designated Contractor Custodial office/storage room. Two keys will be provided for this room.

Floor Maintenance. Floor maintenance tasks include the techniques of dry buffing, burnishing stripping and waxing.

Garbage. Animal and vegetable waste (and containers thereof) resulting from handling, preparation, cooking, and consumption of foods.

Hazardous Waste. Any material identified in the 40 CFR, Part 261.30.

Inspection Unit. A building, or portion of a building, which requires cleaning and constitutes a single inspection area.

Janitorial Closets. The janitorial closets include a wash basin that are utilized by both the Government and the

Contractor. The closets shall not be locked at any time. The janitorial closets are to be used only during daytime hours, with no overnight storage of supplies, chemicals, or equipment. Janitorial closets are signified by a “J” on

Technical Exhibits 1 and 2.

Periodic Cleaning. Tasks done less frequently than weekly intervals.

Refuse. All garbage, ashes, debris, rubbish, and all items intended for disposal that may normally be generated in conjunction with the activities in the areas covered by this contract.

Refuse Collection. A system of transporting refuse, including non-accountable salvage, from pick-up stations to points of disposal. It includes hauling garbage to the transfer station when required by the terms of the salvage contract.

Rubbish. Any non-salvageable waste material, other than rock or dirt, either combustible or noncombustible, which is not used in preparing or dispensing food. This includes, but is not limited to, metal, paper, glass, cardboard, crockery, floor sweepings, cartons, and similar articles.

Runs. Used to describe continuous lengths of drop or wall lighting of various lengths.

Sanitary Landfill. A site where refuse is disposed using an engineered method in a manner that protects the environment by spreading waste in thin layers, compacting it to the smallest particle volume, covering it with dry soil by the end of each working day, and which meets the criteria of 42 U.S.C.6903.

Solid Waste. Refuse, sludge, and other discarded solid waste materials resulting from industrial and commercial operations and from community activities. It does not includes solids or dissolved materials in domestic sewage or other significant pollutants in water resources, such as silt, dissolved or suspended solids in industrial waste, water effluents, dissolved materials in irrigation return flow, or other common water pollutants.

Vents. Heating, ventilating and air-conditioning ceiling diffusers and baseboard heating grills.

18. ABBREVIATIONS AND MEANING ATTACHMENT #1

ABBREVIATIONS PERFORMED

AR AS REQUIRED

DA DAILY

WK ONCE A WEEK

2- WK TWICE A WEEK

3- WK THREE TIMES WEEK

MO ONCE A MONTH

QT QUARTERLY (FOUR TIMES A YEAR)

3-YR THREE TIMES A YEAR

SA SEMI-ANNUALLY (TWICE YEARLY)

AN ANNUALLY (ONCE YEARLY)

19. AREA LOCATIONS DEFINED AS FOUND IN ATTACHMENT #1

“COMMON AREAS” AS SEEN IN ATTACHMENT #1 – “B” page 13

OFFICES AND CUBICLES

CLASSROOMS

CONFERENCE ROOMS

FITNESS CENTER

NURSE’S STATION

RECEPTION/WAITING AREAS

“SPECIAL AREAS” AND “ROOMS” AS SEEN IN ATTACHMENT #1 – “D” page 14

BREAK STATIONS

DINING AREA

JANITOR’S CLOSET

OFFICE, CUSTODIAL

RESTROOMS

VENDING AREAS

PERFORMANCE REQUIREMENTS SUMMARY

Required Service RS Performance Requirement PR

Standard Frequency SF Indefinite Quality Level IQL

Method/Allowable Surveillance MAS Payment Performance PP

(Number of times in a surveillance period the will be documented) o f t i m e s i n a s u r v e i l l a n c e p e r i o d t h a t w

PERFORMANCE REQUIREMENTS SUMMARY

Required Service Performance

Requirement

Standard

Frequency

Method/

Allowable

Surveillance

Indefinite

Quality

Level

Payment

Performance

a) Main Entrances

& Halls, Lobby, Stairwell, &

Elevators

Derived From

PWS

Derived From

PWS

# of times in a surveillance period that will be documented

Derived

From

PWS

Derived From

PWS

Sweep and Vacuum 10.3.1. and 4. DA 10/MO 0.50% 5%

Damp Mop 10.3.2 DA 10/MO 0.50% 5%

Spot Clean 10.3.10. and 17. AR 4/MO 0.50% 2%

Sweep/Damp Mop/

Spray Wax/ Buff

10.3.9. WK 1/MO 2% 2%

Remove Trash 10.3.5 DA 4/MO 0.50% 2%

Dusting 10.3.6. WK 1/MO 1% 1%

Annual Floor

Maint.

10.3.3. AN 1/YR 8% 8%

Shampoo Carpets 10.3.19. SA 2/YR 4% 8%

Clean Glass 10.3.7. and 20. 3-WK 4/MO 0.50% 2%

b) Common Areas

Sweep and Vacuum 10.3.l. and 4. DA 3/MO 1% 3%

Damp Mop 10.3.2. 2-WK 1/MO 1% 1%

Clean / Spot Clean 10.3.10., 12.,

17. and 20.

2-WK 4/MO 0.50% 2%

Remove Trash 10.3.5. DA 4/MO 0.50% 2%

Dusting 10.3.6. MO 1/MO 1% 1%

Clean Glass 10.3.7. and 20. AR 4/MO 0.50% 2%

Annual Floor

Maint.

10.3.3. AN 1/YR 8% 8%

Shampoo Carpets 10.3.19. SA 2/YR 5% 10%

c) Security/EOC

Warehouse,etc.

Ref. Para 7.3

Sweep 10.3.l. WK 1/MO 0.50% 0.50%

Damp Mop 10.3.2. WK 1/MO 0.50% 0.50%

Spot Clean 10.3.10. and 17. WK 1/MO 5% 0.50%

Remove Trash 10.3.5. DA 1/MO 0.50% 0.50%

Annual Floor

Maint.

10.3.3. and 19. AN 1/YR 2% 2%

d) Special Areas &

Rooms

Restock Supplies 10.3.14. DA 4/MO 0.50% 2%

Clean and Disinfect 10.3.12 and 13. DA 4/MO 0.50% 2%

Sweep and Vacuum 10.3.1 and 4. DA 2/MO 0.50% 1%

Remove Trash /

Dis.

10.3.5. DA 4/MO 0.50% 2%

Damp Mop 10.3.2. DA 4/MO 0.50% 2%

Spot Cleaning 10.3.10., 17., 20. AR 2/MO 0.50% 1%

Dusting 10.3.6. DA 2/MO 0.50% 1%

Scrub Floor 10.3.6. QT 4/YR 1% 4%

Spray Wax/Buff 10.3.9. QT 4/YR 1% 3%

Annual Floor

Maint.

10.3.3. AN 1/YR 2% 2%

e) Interior/

Exterior Glass

Clean Glass 10.3.7. and 20. SA 2/YR 3% 6%

f) Grounds

Cleaning

Empty Trash /

ButtCans / Pick-Up

Trash

10.3.11. 2-WK 2/MO 0.50% 1%

g) Light Fixtures /

Covers

Clean 10.3.18. SA 2/YR 0.50% 1%

h) Drinking

Fountains and Ice Machines

Clean 10.3.8. DA 2/MO 0.50% 1%

i) Recyclable’s 10.3.15. DA 2/MO 0.50% 1%

j) Conservation of

Utilities

8.1. DA 2/Defects 0.50% 1%

k) Response Time 7.5. AR6 Calls/YR

2/HR

Response 0.50% 1%

Example of Payment Computation

1. Maximum payment per month according to Contract CLIN (Example) $10,000.00

2. Less any deductions (MAS x IQL = PP) 10x.5% =5% -5%

$9,500.00

WORKPLACE VIOLENCE PREVENTION POLICY CRISIS ACTION PLAN CERTIFICATION

I hereby certify that I have received a copy of the DFAS Limestone Workplace Violence/Crisis Action

Plan. I understand that exhibiting violent behavior, issuing threats, or otherwise indicting intent to harm someone, is prohibited. I understand that violating this policy may result in disciplinary/administrative action up to, and including, termination of employment, and the possibility of criminal prosecution.

I acknowledge responsibility to notify either my supervisor, security manager, or COR, regarding threats, potential threats, or acts of violence against DFAS Limestone employees and/or property. I realize that reported allegations must be made in a good-faith effort to protect employees and property. I understand that deliberate, unwarranted allegations will be viewed as an attempt to disrupt agency operations and disciplinary action may be taken against me.

I acknowledge that I cannot bring anything onto DFAS Limestone property in my vehicle or on my person that can be construed or used as a dangerous weapon. I realize that DFAS Limestone has the right to search my vehicle, work area, personal possessions, or person for items that can be used or construed as a dangerous weapon.

DFAS Limestone may seize any dangerous item deemed necessary under this policy.

Company Name

Printed Name of Employee/Contractor

Date Signature of Employee

Date Signature of Security Officer

Limestone DFAS

Custodial Square Footages

The square footage’s provided are to be considered estimates of the general conditions of the facility and not exact dimensions. Allow approximately five percent (5%) variance, plus or minus written estimates.

First Floor Second Floor

Floor Surfaces = 65,510sq.ft. Floor Surfaces = 48,473sq.ft.

Window Glass = 13,852sq.ft. Window Glass = 4,293sq.ft.

Light Fixtures = 810 each Light Fixtures = 550 each

Bathrooms = 7 each Bathrooms = 8 each

Water Faucets = 4 each Water Faucets = 2 each

Commodes = 13 each Commodes = 14 each

Urinals = 6 each Urinals = 4 each

Sinks / Basins = 9 each Sinks / Basins = 8 each

Mirrors = 7 each Mirrors = 8 each

Janitor Closets = 2 each Janitor Closets = 3 each

Ice Machines = 1 each Ice Machines = 1 each

Shower Rooms = 2 each

Total

Floor Surfaces = 113,983

Window Glass = 18,145sq.ft.

Light Fixtures = 1,360 each

Bathrooms = 15 each

Water Faucets = 6 each

Commodes = 27 each

Urinals = 10 each

Sinks / Basins = 17 each

Mirrors = 15 each

Janitor Closets = 5 each

Ice Machines = 2 each

Shower Rooms = 2 each

Limestone DFAS

Current Custodial Usage Estimates

The government furnishes these 2017 annual estimates (provided as a courtesy by the current custodial contractor) based on current contractors use with approximately 625 employees. The Contractor shall provide for up to 650 employees as part of their quoted price for this PWS.

Item Est. Annual Use

Brown multi/fold Paper Towels 1,460,000 each

Scotts Slim Hand Towel Rolls 500

Toilet Seat Covers 2,000

Liquid Foam Hand Soap 400 each

Toilet Tissue

Single 2-Ply 19,632 each

Trash Bags

Small(10-16 gal.) 120,000 each

Medium(33 gal.) 25,000 each

Large(45-55 gal.) 75,000 each